ShoppersStop.com Complaints & Reviews

ESTEEM — Poor Customer service/no repair

Dear Sir,

I was called by Gurpreet and Bhawana to replace my power antenna.This came through my complaint in Maruti company.

Ms Bhawana first appoved the reparing and then suddenly she went to P S Rawat, Who was totally out of his mind and started talking arrogantly.He says " Boys do whatever you want.I cannot listen to your request.Sorry sorry please go.

is this the culture that you are following in D D Motors?

I have wasted my entire working day and precious time and money.Who is responsible for this?

Why Bhawana and Anuj first approved and then started denying it?

why they have called me ? just to insult the customer?Please answer.

My power antenna is not wrkg and hence my complaint is running from last 3-4 months.

Over the phone it was told to me that, Sir please come. we will replace the antenna and we have it available in our stock.

Then why they have turned this into taking money for the same.For what reasons customers go for 4 yrs warranty scheme?

I have reported same to Mr R S Sethi also then and there itself.

Feedback form is also left at the reception for your persual.


Regards,
Rahul Shivam
Dl9ck--4419

[protected]

Ladies Tshirt — Misleading customers

Yesterday, I stepped into the Woodland Store on New BEL Road since there was a Sale. I picked up a Ladies Tshirt under the category 'Flat 40% off'. The MRP for this product printed was Rs.595/- However, when this item was billed, I was asked to pay Rs.400/- When I told the cashier that it should be Rs.357/- (595 minus 40%), he told me that the cost was already reduced before printing the amount on the label and the original price of the item was Rs.668/- and he is charging 40% on this amount. This amount, he picked up from his computer system. When I argued with him that he should have displayed the factory price (original price) on the label or displayed that the flat 40% was on the factory price which is not displayed on the item, he did not have any answer but said this is the Woodland rule. This is not ethical practice and is outright cheating. Since my daughter liked the tshirt very much, I did not want to disappoint her for a difference of Rs.162/- and ended up paying the amount. But I would like to get a justification from a competent authority of the Aero Club as to why they are taking the customer for a ride with false promises.

I had a bitter experience with Shoppers Stop.


I had purchased a crushed black dupatta from your store at South City Mall, Kolkata on 21st September( Item code:[protected].To my utter dismay, when I opened the packing, I found it to be torn at both the ends- big holes at both ends and hence a damaged item. I was outstation at that point of time and visited the store yesterday at around 1:15 pm, upon my return, for a replacement.

The customer service staff at the store were not only uncooperative, they even went to the extent of accusing me of having damaged the dupatta and then demanding a replacement. I am a First Citizen Gold member and have been making regular high value purchases. It is rather humiliating to be accused of begging for a replacement of a dupatta worth a measly Rs 299.

I was under the impression that Shoppers Stop took pride in being one of the best retail stores in the country and expected the customer service staff to know the basic ettiquette of customer service. Not only do they lack basic manners, the staff at the South City mall store are extremely reluctant to help customers.

Shoppers Stop — Nokia Reliance CDMA phones not working

Dear Team,

I have purchased LG 6100 for my collegue for office use it was purchased on 17th July 2008 and the mobile started honking from 19th October 2008. is the life time of the mobile is only 4 months.

Request you please look into the same and hope will get a positive reply which will be in infavour to me.

Regards,
Althaf hussain Diwan

Shoppers Stop — Poor Quality of Product

On October 25, 2008 I bought an Esbeda hand bag from Shoppers' Stop mulund for Rs. 900. I have barely used it for 7 days and the handle screw came out. Also i realised that there was a cut on one of the handle of the bag.

I a really horrified at the poor quality of the product.

I visited the store again on November 07, 2008 for replacing the bag... the customer care personnel just refused to replace it and instead want to repair the bag, by replacing a screw in the handle... For which I flatly refused. I would obviously not want to risk carrying such a bag because if the handle comes out say in a bus or train I may just lose the bag and all its contents.

Also it appears to me that Shoppers Stop is not interested in retaining its customer... Inspite of hilighting the problem their personnel are not interested in solving. I am totally disguted by the attitude of such a big store.

I will advise all never to buy anything from a store like shoppers stop which has neither quality nor customer service just a big price tag... for nothing in return.

I went for shooping in Shopper Stop (in Great India Place, Noida) on March 24, 2009. At that time, there were no other customer (except me n my husband) and available Shopper Stop Staff. I lost my cell phone there and i came to know immidiately, just within one or two minutes. but I didnt find my cell from there shop. Shopper Stop Staff told me that they ll find n return me if it is lost in their shop only but they didnt return my cell phone back. There is no security kind of thing in their such a branded showroom.

Shoppers Stop — Bad quality product

Hi,

I had bought an expensive sofa set and dinning table from Homestop. However, it has gone bad in a years time and the company is unresponsive
http://www.youtube.com/watch?v=CjJBjnt2728

I have uploaded a video regarding the same

regards

Naren

Hi,

Firstly im curious to know why You Tube says "This video has been removed by the user" cos im very keen to see what your experience has been as i have had a similar experience with Shoppers Stop regarding a bad quality product but hear this -
In 2002, my friend bought me a very cool looking hip flask with a leather exterior from Shoppers Stop. I fill it and see it trickling away from the underside. I finally made it to the store 2 months later to return it and ask them how such a poor quality product made it to the shelves. I mean with a huge admin like that and there's no one to do quality control?
anyway, after voicing my 2 cents i leave to come back in 10ish month's time and find myself browsing with a friend (just to kill time before a movie close by), saw a similar hip flask from a distance, went to have a closer look and find myself holding the SAME piece sitting there with other similar flasks with the RETURN NOTE STILL ATTACHED from the day i returned it, dated: 24th Nov!!!
i dint know what to say! i caught hold of a sales person, blasted his head off and walked away as there was no manager at the time and i dint care enough to miss my movie for that pathetic store.

shoppersstop malad — not recived pf ammount

amol.jadhav emp cod: 085448 no idia about pf no because we dont had any sallery slip in our outlate.
please help for this .
.please do this need fully.


amol D. jadhav.
mob : [protected]

CSE — Poor Customer Service

Sir,
My Bsnl Phone no is[protected] in the name of Thakur Hari Singh .It comes under Jogindernager,Kufri Exchange.Sir ,my phone is out of order for at least 1 month .We have informed the local BSnl officer many timesbut in vain .We have also registered complaint under Mandi circle but no action has been taken so far.We pay bill in time so I don't understand why lack in the part of Bsnl.
Sir ,I request you to look in this matter as soon as possibly.

very bad experience of shopping for a wrist watch.



i purchased a 'police' automatic wrist watch worth rs. 11, 000/- from shoppers stop bandra outlet in feb 09. but the product was so faulty that it stopped working just after 4 months when i danced a bit too much at a party wherin i was wearing the watch. i was the surprised to know that there's no 'police' watch authorised service centre in india.this was not even conveyed to me by the salesman at the time of purchase. he was just interested in sellin his prouct. iam in a state of fix what to do.
plz guide..


yogesh paliwal

MORE shopping centre — Bad security

The security at MORE store (At Mudichur Road, Tambaram) is very bad.

Once I have left a bag containing some things worth 1000 with the security and went inside the store for purchase.

After, we finished shopping, we asked for the bag and that security told us that some one has taken it!!!

We complained to the store manager in Tambaram... But he said i have to get the money from the security man.

This is what the safety of customer's bags at Aditya Birla's More retail shops are.

Today I had a very bad experience with Shoppers stop which is located on banerghatta road in Bangalore.
I took a skirt with me for matching a top with it and tht skirt i bought it from Bangalore central .It has some security tag which the central ppl done remove at the time of billing.so when i entered with that skirt in my bag the entrace door did not beep at all.Then I did some 3000 more worth of shopping and came out.Then at the time of exit their stupid exit door beeped.And shoppers stop ppl thought that i shoplifted that skirt.I told them that its my personal and that i took it from bangalore central and I have the bill too if you wanna see.But nobody listened to me and took me to their office and I was kept waiting for like half an hour.Then I told a guy named Mr MURTHY ( most arrogant and rude person i ever met)that you can call bangalore central people and ask that they had the same skirt and that they can check the bill too.But to that MURTHY says this skirt is only availabe in Shoppers stop.I said please if you dont know your facts dont say before conforming, to that he replies that we will see and e know how to handle you pleople.Then he told me to come in one small room so that we can talk and that room was dark and small and like a small storage place .Any decebt girl wont even like to enter such ikky room.So i stayed outside and I waited.after like half and hr they say yeah you are right you can take the skirt to Bangalore central and get that tag cut off..Then MURTHY didnt even had the guts to show his face to me neither he had a bit of shame to applogise...so i asked him to do tht..and he says something more rubish that my manager said that this skirt is only in Soppers stop...then i asked his manager to come and see..then the manager says that i have not told him anything. So thn mr MURTHY sais tht his unid head said tht.
So one hour was wasted because of which i missed my reservation.And these guys ith their faulty doors and crapy staff dont have any shame to even compensate or atleast say sorry.And they think that only shoppers stop has the best brands but let me tell you guys that is so WRONG.According to me SHOPPERS STOP HAS MOST PATHETIC CLOTHES WHICH ARE HORRIBLY OVER RATED.AND THE QUALITY IS SO BAD THAT YOU WASH IT ONCE AND ITS FITTING IS GONE AND SO HAS THE COLOUR.HOPEFULLY NEXT TIME MR MURTHY HAS A BETTER ATTITUDE TOWARDS CUSTOMERS.

Very Bad Experience with Online Shopping SHOPPERSSTOP

I Placed Order for one Vaodafone ZooZoo TShirt with Shoppers Stop, They Can't Delivery within 10 days, They Cancelled my Order,

I Called customer care they suggested me to place one more order and take followups with their customer care department,

I placed another order but they are not sure whether they can dispatch or not

So Never Be Dependent With Their Delivery Commitments

I was fail to give Gift to Some One Special,

Regards

Saturday, 1st May 2010 was a bad experience for me. I left my wallet by mistake in the baggage counter and Rs2300 got stolen from it.Above that there was no cooperation from the staff too. They blamed me that may be am telling lie that there was not that much amount in my wallet. They believe those guards so much but don't believe there customers because of whom there showroom is running. Manager was not ready to listen at all. PATHETIC SHOWROOM, PATHETIC STAFF, PATHETIC SERVICE.

Hello,

Anup this side from Delhi, i bought a watch from your TGIP (Noida) store on 11/05/10, for a amount of Rs4, 995.00. This is a Parry Cardin watch & from the very first hour it doesnt work properly. It moves slowly like 50 minutes in one hour. From 12th to 20th i was not in city so when i came back i'll visit C.P. with the watch but they said that replace this watch from where you purchased, then i go again to TGIP (Noida) & they said that this is rarely happen so please give us some time we'll repair it, after 2-3 days they dealiver the watch & said that we change the whole machinery of the watch & if the same will happen again with you we'll exchange the watch.

The same problem happen again from the very next day, i am a businessman so its not possible for me to visit daily your store so i'll visit on 03/06/10 with watch they said that please wait for 5 minutes, company person is coming. I wait there almost 40 minutes after 40 minutes the company person came & told " sorry sir, please give us some time, we'll call you tommorow because our expert will cheak this & inform us that the problem is genuine or not." they issue me a acknowledgement note & the receipt no is 2075. But i told him that when i repaire it last time you told that we'll exchange it if the same happen again, But he replied that " i'll do my best & we'll surely exchange the watch."

On the next day, i got a call from TGIP (Noida), they said that your watch is repaired & we'll dealiver it to you on 07/06/10. but i told them i dont want the same watch, you can give me same model but please exchange the pcs.
Then the store manager replied sir, please coprate with us if the will happen again then we'll exchange your watch immigetly. I told him that's ok with me but please give me all this in written, But he denied.
Now i am not taking the delivery of the watch because your store & the company both are not sure about the quality that's why they are not giving all this in written, i am there gold card customer & facing this type of problem is really irritating, if they are ready to exchange next time then why not they are giving me in written, almost one month warrenty is waste for me.

Dear Customer care Representative,

Myself i am Blessen Cherian. A first Citizen member of Shoppers Stop and my Card number is [protected]. I was in Dubai for several months and i came few weeks before.

I have been in Lucknow Shoppers stop in fun mall in Lucknow on 30/04/2010. My wife had bought me a wallet of BLUE&BLUES from your Lucknow Shoppers stop for my Birthday as a gift.And its a precious gift from my love. Now its one month from the date of purchase and its outer skin finishing started going on the folding area and other places and black is getting little bit white shaded.

I went to the customer care in fun mall today evening and one Mr. Imran had attended us. He had argued a bit and finally he said okey wait we will change it and made us wait for 10-15 min. After that all it happened. A person who was called as Floor Manager his name is Dhoom Singh( His ID. 513900) had attended and he started to arguing us. He is telling us normally leather wallet is like this and he started to show his old purse to me and again arguing that his purses is also having the same problem.

My wife and me, we were so insulted in front of other customers and he mocked me and challenged me that he cannot do any favor for me. And it was a biggest insulation in front of my family and i cannot tolerate it...

Now i need to change my purse and i need a reply why he behaved like this to us and i need a reply from the high officials. As this letter is a petition and i am going to the respected consumer court after getting your reply and i need a solution for this as soon as possible. I had traveled to 8 countries so far. I[censored] need a proof i can bring my passport as a evidence. I never had a insulting word from any store like this. Its my first and hope it will be my last experience??? I request to the so called famous company to remove such staff who don't know to respect the customers and to talk. Customers are your valuable asset.

I am looking for a answer from your side with next 24 hours and after that i want to give this same letter to all the websites like consumercourt.in, consumercourtform.in and to all other blogs and will try to canvas other customers to beware from such cheap experience from shoppers stop shops. This same letter will be done for respected police station as FIR and with proof will be submitted to the respected consumerscourt in Lucknow to file a case against the employ and the shoppers stop.

Its not about Rs. 1088/- but its the value you give to the human being. Man can earn anything but when he lives this world nothing he will take but love and respect will be there and it will be ever lasting. I hope this experience happened to me will never happen to any one.

Hoping to have a peaceful end with all the needs and do good works.

With Sincerely,

BLESSEN CHERIAN
Mobile. :[protected] /[protected]

I completely agree that shoppers stop customer care people not only bad in handling customer complaint they are also rude in their behavior and irresponsible kind of attitude.
I bought some items from shoppers stop located at 'Shipra Mall' Ghaziabad (NCR). One of the item was a T-Shirt worth Rs. 795 /-
It is hardly one month, T-shirt was torn off while washing only with hands (Without brush) from the button side.
I took it customer care, instead of either repair or exchange, they said you have torn it yourself then took you (means we) it to us(shoopers stop) for exchange.
I insisted and told them if you cant replace just repair it, they said you have torn it by some of your behavior and we cant do anything.
I told them during selling of the T-shirt I was assured that this is 'WRANGLER' T-shirt, in any problem of tearing or discoloring it will be exchanged.

Both WRANGLER and SHOPPERS STOP are here to loot people of India.
Disgusting people came to loot indian people ...!

Nitesh Mittal
Email: nitesh.[protected]@gmail.com

hi
my name is vijay D. jaiswal
lost my Shoppers Stop First Citizen card

Dear Sir/Ma'am,
I have been a loyal shopper stop customer so far. However, after a recent incident, I plan to switch. Recently, I purchased a handbag from shopper stop, lifestyle(malad)-Mumbai, and I was to make the payment via my brother's visa gift card which I generally use during making any purchases and I've done the same in the past few purchases with shopper stop. But, recently I was not allowed to do so and was been told that the card holder needs to be present. I told them that I've used the same card many times on my own but they failed to believe me despite of me requesting them to check the past purchase records of mine. However, they did not take pains to do so and were not very co-operative. I then talked to the floor manager but he too seemed to have nothing to say. The saddest part here is that the employees themselves don't know what their policies and procedures are. They don't even know the basic difference between embossed and printed name on the card. they argued that when the name is embossed, it can only be utilized by the card holder, however, the name was just printed and it did not even appear on the purchase invoice. I agree that this could be a policy to adhere to but my only concern is that why was I allowed a purchase on the same card before????Do their policies keep changing overnight???????This is ridiculous...Earlier, I also used the first citizen card of my brother, but now they say his presence is important to redeem the points on the card..offcourse their attitude was as expected "rude".I request you to kindly look into the matter and make them realize the importance of having knowledge about their policies (same knowledge in all departments)and offcourse a good customer service.
Regards.

Mass garments — we dont want this services

It is a professional use system.So pls cancel the services.we dont want the services.Pls cancel Immediately............

Shoppers Stop — FAILED ORDER

Sir i recently bought an insense ladies tunic @587.51 from Shoppers Stop on 16-03-11, the next day i got the tracking no of the courier service aramex. i tracked the parcel to Kolkata on the 21st but after that the shipment was returned back to the shipper without any prior information. On the confirmation email they made a mistake about the shipping address which should have been Mohanpur-741252 instead of darjeeling. I wrote to them for correcting the mistake thrice but i did not get a reply even once. I also asked them about the status of my parcel since it had already reached Kolkata but still then they did not respond to my Emails. I am so disppointed with Shoppers Stop which i thought was highly reputed. I just want a refund back even though its a small amount. PLEASE HELP.....

my oder confirmation number is 2810889

Shoppers Stop / Allen Solly Shirt — 2 different MRP on same product code

Please find link of the shoppersstop site, as observed on 17 Aug,2011 where they are displaying same ITEM for MRP 899 where as the ITEM I purchased from Allen Solly on 11 Aug,2011 store bears tag of MRP 1299.

Image:[protected].29.55.jpg: has my bill, label on shirt, and tag of shirt ""displaying mrp 1299
Image: Allensolly.jpg: snapshot from shopperstop website

http://www.shoppersstop.com/cat-Women-Womens-Apparel-Office-Wear-Allen-Solly-Off...⇄

Hello Folks,

I had ordered following items from SHOPPERSTOP.COM on 23/08/2011, while they were running the 50% sale on some of the items. Items did not got delivered in the 5-7 working days,
109F Womens Solid Top(Rs. 487.55)
Remanika Mix and Match Top (Rs. 588.00)

So I logged in Email complaint. I did not get any response from customer care for few days. Finally when I called customer care from aborad(I live in abroad) they said that these are out of stock and money will be refunded. To my shock I could STILL SEE the items on shopperstop.com at same price (that means they had the stock but did not want to give at that price..why put on sale in the first place).. either their marketing is screwed or IT is screwed(no link with Supply chain)

After two three days I saw that same item was double the price(obviously Sales & Marketing is screwed)..This is cheating. I had to spend days to search for right gift for my wife and I had paid online, so it caused me an anxitey whether money will be refunded or not..Though I got my money back in next 15 days or so SS.com still owes me an explaination, as to why this screw up happened??..specially when it was a gift for my wife`s B`day(who was in India during holiday that time)

Best Regards,
MV

Complaint on shoppersstop.com, bad experience with shopperstop.com, shoppersstop.com very poor in customer service. I want to make complaint on shoppersstop.com. Please let me know how to amke compliant to consumer court online

Shoppers Stop — Regarding First citizen Shoppers stop

I am using Shoppers stop First Citizen Card.
For the card i have paid 250 Rs/ .
But as they said for the next shopping you will get 200 return and 2% off on the shooping.
But this is not happened with me.

I had a very unsatisfactory experience, finally I had to cancel my order. I have been following up on the order number almost 4 times in 7 days.
None of the time I was happy speaking to the customer care executives, especially Ashutosh sharma, who without intimating anything was muting the phone, which gives obviously gives a negative impression of what the executive intentions are.

And more over my feedback's/request are never considered. I even did not receive a mail or call in response.

Shoppersstop online shopping is definitely not the right choice. Please do not go for it.

Hi,

I had a very bad experience shopping with Shoppers Stop online. I am a first Citizen member and have regularly made high value purchases with Shoppersstop.

Recently i bought a skirt and a formal shirt online from ShopersStop. I received the order I was very disappointed to see the condition in which the clothes were sent.

Both the items are extremely dirty and crumpled. Stitches are stretching at some places, and full of creases.

It looks like some old set of clothes which has been sent. I thought Shoppers Stop would maintain the quality of its products despite ordering it online, but looks like since its been ordered online, where i cant see the quality of what i purchase, any old piece is being dumped upon us.

It has been a very disappointing experience shopping with them, and would not attempt online shopping anymore with Shoppers Stop anymore. There are many other online shopping portals which offer much better products which come with much better quality.

hi,

i want to compliant about shopperstop vashi so much wast service i have never seen in life i was done my billing and sendenlly they started checking my bag and the security started blaming me that what ever i have purchase product its not my they are saying its our product because on product something tag was not removed i have said that is not at all my mistake its a cashier mistake they have not remaved the tag i have bill with me which was purchased by my credit card i said continuesly but they not lisening my problem they arrgument with me reapetedlly at that position i have leaved my product and get it away i will not go again to shopperstop now i hate it very badly from my bottom of my heart. such a PATHETIC SHOWROOM and PATHETIC SERVICE

I have been a regualar customer of Bannerghata Bangalore Shopper stop for past 5 years. Till mid 2012 i never had complaints against them, however since oct 2012 i only keep coming across some or the other issues with their billing services or they products. The latest being today where in the cashier was perhaps drunk...didnt remove the safety tags from the clothes after billing and once i reached it exit the security alarm at the entrance beeped. It was pretty embarassing to see the security check my bag and then remove the tag while the store manager like one dumb headed jerk was behaving as if nothing happend and it was my mistake and not the cashier...My bill no is 8912, store id 116 and cashier name is Yogya address is Shoopers stop, Mantri Ground Floor, NS Palya, Bannerghata Road Bangalore 560076. I will ensure no one in my friend circle ever visits them again

Thanks
Rahul

I bought two products having order no:4033393 on 12th of feb, My account showed that one product is completed(billed and shipped) on 14th of feb but not get that product yet. I contacted them many time to there phone no. Every Time they assured me that it will delivered next day but not got it yet. They cancelled my second product order after a week and said that it is not available in stock, we checked in all stores. Though I saw that product today in ss store. After cancelling my order they not refunded me full amount. Don't know why they deducted 100rs. When I called customer care again I was said that It was by mistake, please wait for two days for remaining amount. After 4 days I didn't get any refund. I mailed many times to [protected]@shoppersstop.com but not get any revert yet. How can they do that. If I have that much of time to chase you then why I shopped online man. Its all about time. They not even bothered to give any response. They spoiled my Valentine day gift. Does ss have any respect for customers. Can anyone provide me email Id of senior persons of ss or mr raheja. The worst website for online shopping. They have no clues what going on. They need to shop from jabong, myntra and yebhi to learn how online business is done.

Never do shopping from shoppersstop.com. The biggest cheater of century.

I'm a First Citizen regular customer of Shoppers Stop. This time I went to Shoppers Stop at South City Mall, Kolkata and is highly offended by the behaviour of your sales executives. I demanded for free size clothes and they looked down upon me. Such kind of behaviour from Shoppers Stop is unexpected and highly untolerable you should hire and train your staffs properly and better give them some behaviour management classes. I'm terminating from being your customer.

I'm a First Citizen regular customer of Shoppers Stop. Someone had gifted my baby a graco high chair from mothercare section of shoppersstop GIP noida on 2nd of june 2013. It was purchased on 1st of june 2013. When I assembled it after 3 days I found that a strap was missing from that high chair. From a customer perspective its a defective peice and its the fault of the person who packed it at the store. Yesterday, I went to the store with the chair and told them its a defective peice and I need a new peice or give me a store credit. They called Mr.Ankit - DM of the store and the guy just asked me when was it purchased and told me its over 14 days nothing can be done without giving any solution. He was quite rude.This was not expected from a senior staff and that too for a regular customer. I lost my cool over his attitude and tone. I told him I am not taking this peice back keep it here. He didnt respond and I left the store. Few minutes later I realised he was rude and if I visited the store again in same regard he can even say which peice are you talking about. I went to the store again and read in the store policy (point 3) that defective peice can be exchanged withing 90 days. I called Mr. Ankit again but he was rigid that its over 14 days for me its a defective peice and for the manager its just a missing strap. What a rigid guy he was. If the strap is missing how can I let my baby sit in that and for me its a defective peice. I told him I need a written note that this peice is at GIP SS store. He was not even ready to help me with that. After an hour of argument a gentle guy at the customer service desk told him to give in writting. Then he wrote in the back of the receipt about the faulty peice.

This was the worst experience for me with the stoppersstop store at GIP noida. Worst staff, non-cooperative staff, rude staff, no courtesy for their first citizen golden card members. Will never shop from shopperstop again in my life.

The peice which was bought from their store and they are not ready to help in any situation. This will only degrade the brand with time.

Shoppers Stop — complaint about uneducated people....

i undersign would like to give some attetion about this complaint... at last floor food court there are few seats to sit over there ..people are not able sit there because of the more population..and one more thing please dont allow uneducated people to entry...

I am a stylist and I bought a pair of shoes for my dancer, he tried it on it was too big for him. Went back to Select City mall (Shopper's Stop), but was in crisis of time. I was refused to get a size smaller size saying it has been used. it had a little dust on the floor thats all. I had no time to discuss so i left.I will be visitng the store tomorrow and getting it changed or if i dont get the same excuse, i am going to consumer court. I am a frequent buyer.

SHOPPER's Stop -- It doesnt even deserve a single star rating... These people are fraud and never shop from shopper stop... The have cancelled the order their own and is not refunding the money...They will learn a lesson once get a legal notice...

Shoppers Stop — tracking number not yet received

I did place order[protected] on 22th of march from shopper stop and did pay from debit card..when did i track my order it showing that my item has shipped but it is not showing any tracing number related to my parcel . so please provide me my order detail.. Regards with mahesh verma

Please solve it..

really a true problem...

so sad... :(

Dear Mr. Nagesh,

It's with great disappointment that I have to bring to your notice the most pathetic service I've ever encountered. Let me start by briefing you with the issue I've faced, my wife had ordered for a pair of pants on 19-05-14 which arrived on 21-05-14 and on 22-05-14 she had raised a replacement request which was to be fulfilled in 3-5 working days as per your organization policy. However, the pick up has still not happened even after repeated requests and phone calls to your customer service team. Every time me or my wife have called we've got numerous assurances from your team (Suraj/Sharon/Aparna etc) but none of them have been fulfilled. Mr. Suraj even went to the extent of asking my wife to arrange for a courier drop of the product to your warehouse. Sharon Martin, arranged for a fake call from Aramex on Saturday 07-06-14 saying that the pick up would be done between 3 pm to 5 pm, however, when the pick up didn't happen and we enquired with the courier company we were given to understand that they work only till 1.30 pm on Saturdays. A follow up call to your team got us responses that there are no supervisors on shift and the call cannot be transferred. Even today after a lot of arguments from Sharon I was able to get your email ID. On being asked about personally visiting your store to change the product Sharon reminded us that there was a 14 day exchange policy which we had lapsed on. This for no real fault of ours as the delay was from their end still there is a completely non cooperative attitude of the Customer Service team of shoppers Stop that I have reached out to you at a personal level.

I would appreciate your intervention and revert on this matter.

Best Regards,
Kannan Aiyer
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BAD CUSTOMER SERVICE. I had ordered a watch online from the shopperstop online website. First, it was received in a very bad watch case. Secondly, I wanted to have it returned, so I had called their customer care to check. The customer care lady said, it can be returned and raised the request for which I had received an email confirmation. She told me that it will be collected in the next 3-5 days.

At the end of the 5th day, one of their executives calls and says they cant take a return for watches as it is against their policy. They should have told me this on the very first day. They shouldn't have raised the request. Their own associates don't know the policies!! They had cancelled my return. Meanwhile, their logistics person was at the door to collect the watch for return.

Horrible customer care and bad service!!

Dear sir/madam,

This is the worst ever online shopping experience I ever had with any company.

My order of 17th October is still not delivered.

As you can see in the Image 1 attached the shipment have reached your courier partner agency local office at Surat on 25th October, 2014.

As seen in the map (image 2) attached herewith the distance of the delhivery's local office from the delivery address is hardly 15 min drive, so what is the reason of failed delivery though it has been more than 10 days & why is that the shipment was out of order 3 times & was not delivered.

I called the delhivery people on 31st October, but they didn't bothered to reply me any satisfactory answered. The reply received was this 'You can contact shoppers stop people and its not our liability. There some issue in your shipment. You can complain wherever you want'.

Followed which I called to the toll free no. of shoppers stop & talked with Mr. Manish. He assured me that my shipment will be surely delivered on Saturday 1st November. But as expected it was not delivered.
Than I was given an assurance that it will be delivered on Monday the 3rd November. But again I received a msg on monday from delhivery that your order was out for delivery today but it failed to be delivered.

Than between 3rd to 9th November I have called minimum 10-12 times to the shoppers stop office. Talking to customer care representative Mr. Manish, Floor supervisor Mr. Kanhaiya & also Finally Hina the executive manager on 7th November. But each of them just could let me knew my order status as also seen by me online on delhivery website. Miss Hina assured me that she is following up with senior manager. There is some issue with delhivery office but she will 100% make deliver my order within next 24 hours. But again on 8th November (Saturday) the order was not delivered & no one could give me a satisfactory answer from Shoppers stop.

Finally being fed up I collected my order personally on 9th November evening from Delhivery Office at Surat, assuming that it will not be delivered. And seeing the situation at the delhivery local warehouse I am glad that I collected it personally. Hundreds of parcels from flipkart, myntra, snapdeal, shoppers stop where lying there on floor without any accountability or maintenance of fragile items like mobiles etc. The local personal there had no accountability & could give no reason for not delivering the parcel for 15 days. He was also not sure that if I would not have collected it personally, when would he have delivered the same.

But more than the logistic agency, I am perturbed by the shopper stop people & their attitude. A big brand name with zero customer relationships. The items were diwali gift for my father & the entire charm of it was ruined.

The day I placed an order from shopper stop I also placed an order from Jabong. Jabong people have also same delhivery agency as their logistic partner as seen in Image 3. The shipment had received the delhivery local office on 26th october as seen in image 4. As the parcel was delivered by 28th of october, even without my inquiry, I received an email from Jabong on 28th October a assuring the delivery in next 72 hrs as seen in image 5. And the jabong order from same logistic partner on same address was delivered on 29th October. Now thats what I call customer relationship & accountability. I have recorded and saved in my cell all the communication with shoppers stop people

As per my knowledge the delhivery has only one office in Surat, so why was the jabong order delivered and not the shoppers stop?

I can see only one reason. Shoppers top has zero accountability to its customers. As it was a prepaid order, once they received their payment, they don't care. I have never even received a call from their customer care representative following up with my order. Even today I haven't received a call. If I had been a manager there at least I would have arranged a call back, a follow-up call, some discount or would have even shipped the order again through other courier agency to save the brand value of my company.

I was a loyal customer of shoppers stop since its first showroom at pyramid mall in mumbai. But what I can say is that you have lost one customer forever in this competitive market.I don't feel if you even care for this, neither I am expecting a reply from shopper stop.

After all what can one expect out of a careless, negligent, irresponsible, only profit oriented brand.

I visited the Gopalan Mall SS in KR Puram Yesterday, they have a horrible Customer service .I had to wait for nearly 25 Minutes in the billing counter to get 3 products, especially when there was no one else before me & the responsible executive ignoring customers who have come first, least bothered!!! DIGUSTING!

Shoppers Stop -- Illogical rules on exchange/ return

Shoppers stop should shut shop in India if they do not know how to handle customer grievances. I recently picked up a watch from (Fossil brand) their outlet in Total Mall, Soul Space Arena, Nakundi, Bangalore. I wasn't too sure of the model I picked but I was miss lead by the sales representative at the store saying that I could exchange it to the model I want when it arrives at the store in two days time. However, when I went back to the store for exchange, I am being told that they do not accept exchanges on watches. Could someone please let me know what legal action can be taken against this.

This complaint is regarding a very awkward situation that I faced in Hyderabad, Inorbit mall . Top floor- house hold section- of shoppers stop. I went up and was searching for my husband as he went to Shoppers stop first citizen customer support . I asked at the billing counter so they guided me with the way, I just took few steps when I saw four of the staff chitchatting amongst themselves .All of sudden they saw me and measured my vitals head to toe. I felt awkward and I gave them just a bad look, since our stupid Indian society says girls should ignore these things which I obeyed and ignored but the moment I crossed them they discussed something about me and started giggling, which I could not tolerate. Being a girl I am sorry to write in such language but I am dead sure they discussed my Vitals only. Getting the feeling of indirect molestation I couldn't hold my nerves and went back. I saw one guy's name and his name was - Mr illyas mirza bai.I could have given a tight slap on his face then and there but I didn't want to create a scene there . Even when I was asking him his name he didn't cross question me the reason, as he himself knew the reason. It was really disappointing, I have never seen such lameness before in any of the stores. All I can say is if you guys don't take any action regarding this then I believe shoppers stop has really degraded their staff quality, be it because of any factor.
My name is- Sukanya saha
[protected]@gmail.com
The reason I am giving my details is, all i want to see what action you guys take regarding this.

I had purchased an item on Shopper stop online on 28th Feb 2015. The amount got deducted but the website was stuck. I had reported this on 28th Feb itself.

I have no resolution on this, today is 7th day.

I had requested to send the item by COD, there is no response. Repeated mails were sent which gave a reply that it will take 2-3 days of time.

No doubt this is very sad experience with Shoppers stop on line shopping.

No doubt that I will never use it again and advice others about it too.

No wonder Flipkarts, Snapdeal, Myntra and E-bay etc are much better, as its not about the problems but what you do with the problems. Let your Customer Care Head, Finance head and Logistic head know of this too.

Vikram

I have purchased Kenneth Cole wrist watch worth Rs. 12, 796 on 23rd March 2015 from Shopper's Stop - Rajouri Garden. From very next day I have noticed that the timings of the watch was going back again & again, but i still continue to wear it in order to check the exact problem. On 31st March'15, I have put this problem to Shopper's Stop physically.

I'm very clear to the personnel of Shopper's Stop that I'll not take repaired watch anyhow, either I want new piece or refund of my money.

This is not at all acceptable that I will take repair watch, though i paid for new one. I'm shocked to see the quality of products Shopper's Stop has in their showrooms. You are fooling your customers' by giving them defective piece.

This is not the first time I came across the defective product from your showroom, I have accepted many repaired products because of some defect in the products at the time of purchase. But I have never been campaigning for the same.

But this time its heights, I'm clarifying that I'll surely not accepted the repair watch. Even as far as Kenneth Cole wrist watch concerns, this brand degrade their quality day by day.

I'm not happy with Shopper's Stop products & services. Now, waiting for the revert from your end without wasting the time.

This has been worst of experience i had from any of e-com websites . Shopper stop website guys never buy anything you never know when you money will get deducted and no order gets generated, following which you have to spend additional money calling customer care as toll free number no one picks up .

On 24 th april 2015, i wished to buy a product from shopper stop website for the first time as trusted brand and all rubbish . As soon as i completed my order and made the payment no order get generated but my money got deducted . I immediately called there customer care to get response that we will sort the issue in next 24 hours . I tried to reach them after 24 hrs to get response that the issue has been forwarded to respective department and they will get back to me in 2 days . Now after 2 days no one knows what to do . Useless people . Never buy from site if you love you money .

I placed the order for a pair of shoes from Shopper stop online, the order was supposed to be delivered in 3-5 working days. After seventh day, I called customer support who informed that the product failed the quality check and they procuring the same again from various stores in India. I sent an email at [protected]@shoppersstop.com, who took further 5 days to understand the situation, and after making me wait for 15 days informed me that there was some error with the system, and the product was out of stock the whole time, but was showing as available which was an error.

Please don't buy anything from Shopper stop as they loot people anyways with high price and then earn interest via investing people's money and canceling their order. This is a big time scam!!!

Hi,

I have palced an order in Shopperstop site. My Order no:00341026. Its been more that one week, I am not getting any response from the authority. The product has still not dispatched. I have bought products for nearly 2000 Rs. They are not responding to the mails or calls. Very unhappy with the service...Dont trust this bloody site. Its waste of money

I ordered a hush puppies shoes on[protected]. Stil not delivered on[protected]. Their toll free number and land line number just keep ringing. Nobody has picked it up over the last 2 weeks. Their contact link in the website does not work.

I don't know. Pathetic customer care

Order ID : 00410144

Dear Team,

I was working for shoppers stop ltd and resigned on 1 march 2010

I had submitted the PF Withdrawl form to my employer while resigning.

Till date i am not getting my PF
i was already submit my PF withdrawl form to mumbai office but till date i have not receive any kind of pf

so kindly request to help me about this matter,
my personal details are mention below,

Name : chandra shekhar prasad
Designation : customer care associate
Branch
shoppers stop ltd
city center salt lake
kolkata (700064)
[protected]/o4/05

Please find the my employee code (s19973)
my salary account no[protected]


Please reverst as 1 years has been passed to this matter.

Thanks & Regards,
chandra shekhar prasad
MO-[protected]

I worked with Shoppers stop, Hyderabad for a texture of a year, Emp Id: S29547.
Company is not willing to pay my provident fund to me, which I believe is my right and my own hard earned money. I tried doing lots of follow up for the same but HR is not showing any response.

Shoppers Stop Ltd.
Eureka Towers, B-Wing,
9th floor
mindspace, link road,
malad west
Mumbai 400064
T[protected]

Hi,
I'm Trinath adhikary, PFNo:MH/KDV/13484/24850 I've resigned from SSL on
Feb-2013 and applied for PF claim on[protected] but still I'm waiting
for my PF amount.


Regards
Trinath Adhikary
trinath.[protected]@gmail.com

Dear Team,

I was working for shoppers stop ltd and resigned on 1 December 2008

I got my PF number no i havent get UAN number till date

Till date i am not getting my PF

so kindly request to help me about this matter,
my personal details are mention below with attached Full and Final slip of Shoppers stop ltd.

Name :Azeem Haider
Designation : customer care associate
Branch
shoppers stop ltd
Fun Republic mall
Lucknow
Employee code- S14924

What was the outcome? can you please update on the case.
Even I had a same incident 2 days back and the car was damaged and pointed out at the very moment at Hayat Santacruz.

DON NOT BUY ANYTHING FROM SHOPPERS STOP!!!

Dear Customer care Representative,

Myself i am Blessen Cherian. A first Citizen member of Shoppers Stop and my Card number is [protected]. I was in Dubai for several months and i came few weeks before.

I have been in Lucknow Shoppers stop in fun mall in Lucknow on 30/04/2010. My wife had bought me a wallet of BLUE&BLUES from your Lucknow Shoppers stop for my Birthday as a gift.And its a precious gift from my love. Now its one month from the date of purchase and its outer skin finishing started going on the folding area and other places and black is getting little bit white shaded.

I went to the customer care in fun mall today evening and one Mr. Imran had attended us. He had argued a bit and finally he said okey wait we will change it and made us wait for 10-15 min. After that all it happened. A person who was called as Floor Manager his name is Dhoom Singh( His ID. 513900) had attended and he started to arguing us. He is telling us normally leather wallet is like this and he started to show his old purse to me and again arguing that his purses is also having the same problem.

My wife and me, we were so insulted in front of other customers and he mocked me and challenged me that he cannot do any favor for me. And it was a biggest insulation in front of my family and i cannot tolerate it...

Now i need to change my purse and i need a reply why he behaved like this to us and i need a reply from the high officials. As this letter is a petition and i am going to the respected consumer court after getting your reply and i need a solution for this as soon as possible. I had traveled to 8 countries so far. I[censored] need a proof i can bring my passport as a evidence. I never had a insulting word from any store like this. Its my first and hope it will be my last experience??? I request to the so called famous company to remove such staff who don't know to respect the customers and to talk. Customers are your valuable asset.

I am looking for a answer from your side with next 24 hours and after that i want to give this same letter to all the websites like consumercourt.in, consumercourtform.in and to all other blogs and will try to canvas other customers to beware from such cheap experience from shoppers stop shops. This same letter will be done for respected police station as FIR and with proof will be submitted to the respected consumerscourt in Lucknow to file a case against the employ and the shoppers stop.

Its not about Rs. 1088/- but its the value you give to the human being. Man can earn anything but when he lives this world nothing he will take but love and respect will be there and it will be ever lasting. I hope this experience happened to me will never happen to any one.

Hoping to have a peaceful end with all the needs and do good works.

With Sincerely,

BLESSEN CHERIAN
Mobile. :[protected] /[protected]