[Resolved]  Shoppers Stop / Casio Edifice Watch — Complaint for Casio Edifice Watch.

Address:

West Bengal

Hello,

It is with great regret that I am writing this letter to you, as i am completely unhappy and unsatisfied with the behavior and the service which the Shoppers Stop Person provided me.
I bought a Casio Edifice Watch on 14th February, 2010 from Shoppers Stop outlet in City Center, Saltlake, Kolkata. And within 2 months the back side of the watch is catching rust. When I took it to the sales person first he told its not a rust then he verified and checked and he said yes its rust and asked me to come after few minutes, when i returned he told we cannot help you as rust is not covered under warranty, I said its not a physical damage that have occured due to improper usage, rather its a damage occurring due to sweat so that means i should only wear this watch in Air conditioned room, What is this?
If I had any fault from my side I would have never went to you. But its an expensive and brand new watch how can it rust, it should not happen at all when we are paying so much of money for the goods. I need it to be changed, Please change the back panel, Its not my fault at all, I have also spoke with the floor manager there, he said the same thing then i asked to give him it in writting, that you cannot help me in this matter, then he said we cannot give it in writting. But this is truly intollerable and I have purchased so many things from Shoppers Stop apart from garments like Sony mp3 player, Digital camera but this time it was a bad experience that ruined my loyalty towards Shoppers Stop. I need a solution for this and I do not want to pay.

Hope you will help me in this matter.

Thank you.