[Resolved] Sony Ericsson K850i

[Resolved] Sony Ericsson K850i — Problem in Phone

N nishantpadhye from Mumbai, Maharashtra

Dear Sir/Madam, This is to inform you about my Latest Sony Ericsson K850i. I had bought this handset on 05th July’08. Only after 2 months o[censored]se I started to face multiple problems in this phone some of those were, key pad malfunctioning, phone automatically restart, phone gets disconnected when I attend the call etc. With all these problems I went to Accel Frontline Ltd. (authorised Sony service center), Sakinaka, Andheri (East), Mumbai. I submitted the phone on 13th Sept’08, my call id was MUA-SE-698649-CP. They took one month to repair my phone saying pending for part. I am unable to understand that in today’s world also do we have to wait one month for a part which is easily available at any store? When ever we try to call Accel frontline we get phone always engage I had tried for 1 hour continuously to contact service center but I got it engage always. I think this might be world’s first service center which is so busy. Funniest thing is that even on holidays we get phone engage only. Anyways after getting my handset I noticed that none of my complaints were resolved instead my shortcut key which was working fine earlier is not working now. Means they did not solved any problem but created another problem for me. When phone is repaired they even do not have courtesy to call & tell us that your phone is ready. Now even after getting it repaired I am finding that my phone is still restarting, calls are still getting disconnected because of which I have to call the caller which is increasing my phone bill, keypad is still not working properly, now another problem is added & that is my shortcut button is not working. July, Aug, Sept & mid of Oct out of 3 ½ months phone was lying at Sony service center for 1 month. Do you count these days in warranty period? Because of such poor after sales service I am thinking to tell my friends, colleagues & relatives not to buy Sony phones. Also I am thinking to use online communities such as Orkut, Yahoo chat etc. for this purpose. Please increase your service centers.. But as requested by your customer care executive[protected] I will still submit my phone again to same service center. I know rather I am sure once again your people will keep my phone for another 2 months will not at all work on it. After 2 months will handover me saying that all your problems are fixed. But this time if I found that none of my problems are fixed then I will have no option but to go at Consumer Forum. I am having all the necessary documents with me which will help me a lot. One of my friend has also purchased Sony K790i her phone is also not working properly. We both will go to consumer court together. Even we can gather a no of people from service center to launch complaint against you. So request you to look into the matter before situation gets worse from bad. Was this information helpful? No (0) Yes (0)
Aug 13, 2020 Complaint marked as Resolved
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Comments

vmasthanrao

from Chennai, Tamil Nadu

k850i — key pad problem

i have been using k 850i for the last 5 months, now key pad problem, i gave to salora in nungambakam chennai, it is one week since i gave them.they are telling spares parts not available.actually 5 years i was nokia cutomer .i did not face any problem.i am worried to have this type of mobile, complaint no 16711, v.masthanrao, mobile [protected].next i never buy your product

shishir biswas

from Port Blair, Andaman and Nicobar Islands

Sony Ericsson K850i — Hopeless service

Respected Sir,
I own as mentioned above a Sony Ericsson K850i phone which was spoilt on the 14th of August and it was on the 16th that i gave it for service and since then a month has passed by i haven't yet received my phone. Your customer in Jamshedpur Sakchi Branch merely gives me dates that come on this date you are goin to get it. I was told that my phone was sent to chennai for repairing . Now when it has arrived they told me that the Camera of that phone was not delivered to them. I just wanna know that when am i going to get my phone and please take some severe actions on these people because they do not know to deal with their customers. I will be waitin for your mail.
Kindly i request you to please do the possible things as i am working at a place where my phone plays a major role. I too have to give an explanation to my higher staff where i work.

D. BENJAMIN GNANARAJ

from Ernakulam, Kerala

K850i sony ericsson — Mal functioning

I have bought two number of K850i cell phones. Both the cell phones are not functioning well. Very often it is mal functioning. For example it works like a virus affected cell. But both the cell phones cannot be affected simultaneously. I advice the company to go through the problem and compensate for my mobile. Other wise I will file a case against the company.

Alexandra Demetriades

Sony Ericsson K850i — Functioning of phone - or lack thereof

Date:[protected]

I went for a cellphone upgrade in late March of this year (2008), and i was pleased to see a smart looking phone attatched with a decent camera - the sony ericsson K850i.

I only started using it in june, since then it has been for repairs 3 times for apparent "software upgrades". The first being 5 weeks after i got the phone, then some time after, and the most recent repair took 3 weeks and i received the phone back last thursay[protected]. It went in because it, all of a sudden just stopped functioning entirely. It turned off on its own, and would not turn back on, i thought it may have been the battery, but again, they tell me it needed a software upgade.
The problems it has been in for are as follows: restarting by itself; all photos taken come out so dark its non-visible; the touch screen works half the time; it changes the theme by itself, initially 3 of the buttons did not work; the phone freezes; and of late, after i have received the phone back from the last repairs, it now keeps turning off on its own. I can leave the cellphone on my table for 5 minutes even and come back to it being off.

I thought I may have gotten a faulty phone, because I'm sure that it does happen sometimes. So i took the liberty of speaking to several friends who have the same phone, and the all gave me the same responses: that the phone was the biggest waste of time. I have even spoken to cellphone salesmen who said that they can't count how many Sony Ericsson K850is they receive for repairs.

If i did not need a cellphone, I would throw it in the trash - no questions asked, because the trouble of not having a phone is less frustrating than having one like this.

I am extremely disappointed at the quality of the phone, as I have had many ericssons before and have been extremely happy with what i received. I have never had a problem as such before and hope you can give the time of day to address this issue.

Sincerely,
Miss A. M Demetriades

Jayesh Oza

from Chennai, Tamil Nadu

I also am 1 of the tortured owner of Sony Ericsson K850i, and guess what, after i browsed the consumer forum i was quickly able to make it out that most of the complaints on K850i is that the phone restarts itself which also is one of the problem with my handset . This actually is a manufacturing deffect which the company was aware off, that being the reason the company had manufactured limited phones and stopped it . Our fight should be against Sony Ericsson . pls reply to me ASAP [protected]@rediffmail.com .

Jayesh Oza

from Chennai, Tamil Nadu

Jayesh Oza

from Chennai, Tamil Nadu

C yaddarthan

k850i — display is offing

screen is getting off but the phone is not off.msgs are coming.light is also on.but there are no pictures or display.phone have not fallen.or got wet.

C yaddarthan

screen is getting off but the phone is not off.msgs are coming.light is also on.but there are no pictures or display.phone have not fallen.or got wet.

JOHNSON K. X.

from Pune, Maharashtra

Sony Ericsson K850i — bad service

Sub: Complaint regarding service from Accel-Cochin

I had given my Sony Ericsson K850I handset for service at Accei-Cochin, 42/2207, 1st Floor, Opp. Veekshanam Press, Veekshanam Road, Cochin, Kerala, India on 30th January 2010 (Work order No.SE310ACH10464). The complaint was that when I touch the keypad buttons 4, 5, left key and down key the display would cut off. Then after 5 minutes it’ll be ok. I was not able to dial the numbers which include 4 and 5. It started when once it was fallen down from my hand. But they said that it was liquid damage. The phone was fallen on the floor of my drawing room. I paid Rs.2629.00 to get it repaired. Even though it was a big amount, I thought it of genuine service from you. I’m sorry to inform you that after I received it from you, I couldn’t use it. Earlier it was problem with only 4 keys. But now if I touch in any parts other than display, the display is cut off. I again went to the service centre to inform the status on 18th February 2010. But I had a bitter experience from them. They again recommended for the replacement of the same parts for which I had paid one week ago. They said that they are not sure about your genuine spare parts. I could go to a local service centre to get it serviced. I don’t think that they would be this much arrogant. So I request you kindly to do something at the earliest. I trust in Sony Ericsson.

Expecting your reply at the earliest

Yours faithfully

Thomas K. X.
+91 [protected]
Johnson.[protected]@gmail.com

mohd sadiq nalband

from byculla west, Maharashtra

complaint Sony Ericsson K850i, left side botton and down botton press Display off, restart Display mobile complete On this is hang problom what are problom.pls reply to me.([protected]@yahoo.in)