[Resolved]  Sony Ericsson — bad service

Sony Ericsson — Bad services at service centre and no action was taken

I bought a sony ericsson J120i mobile phone from Subiksha mobiles Bhajan Pura for my house mad on 13 Feb 08. After one week on 21 Feb 08 the phone was set dead and with the hanged problems. I was not able to switch on the phone. I gave the phone for service in the nearest service centre (Tele talk communication, Bhajanpura). They promised to give me the hand set after todays but finally I got that set after one week. And again the problem was not resolved this time the key pad stop working and I am unable to dial any number. I had again reported this problem to nearest service centre (Tele talk communication Bhajan pura) on 15 March 08, and Mr Vashist refused to give me the job description of that hand set and asked me to complained to head office okhala. Some how I manage to get the second job description but till today i keep on following up with the that service centre but I have not received it back from them. They say that the spares were not supplied yet by the sony ericsson and our system is also dead so hopefully would be done by tomorrow. The worst of all is the sony ericsson customer service who always keep me given some more irrelevant information. When i called there was a customer support executive called Mr. Ram veer from Delhi, He did not respond properly and cut off the phone. When i again called she attended and cut. Is this the way of a leading company giving service to the customers? Very much dissatisfied with the customer service and the company and over and above that I have been informed by one of the Subhiksha person that Mr Vashist will give such mobiles to local market for repairing and once it come then most of the things of my mobile were replaced by the duplicate local parts. I am not sure to whom I need to complained and to whom I need to meet for that but it’s the worst thing that I had ever experienced and seen. Its not only violation of ethics but also a great company losing its credibility and authenticity.

Sony-Ericsson — Not charging and no calls are coming

I have purchased W710i phone from M/s Essar Telecom Retail Limited, Chennai vide invoice no. TN/01119/00001/7205 dated 22.04.2008 for Rs. 10, 099/-. Now only three months have passed, it is not working. I have given the phone for service to M/s. Accel Frontline Limited Chennai twice but still it is not working. Though the phone is on warranty, they have asked me to pay Rs. 481/- which I have paid and collected. Inspite of that it is not working. I request you to please get it replaced immediately as even after two services the phone is not working

I have purchased ( on 23/03/08) a Sony Ericssion mobile (w200i). initially it works but after 3 months the battery is not Charging. I went to a Service centre at dadar Bombay. They told me without eximining that the handset is OK. Then i told them that while attached to Charger mobile shows its charging but after checking battery ststus u come to know that its not charged.
The staff at Dadar Service centre is no enough knowladgeble to understand the problem. they are nor serious about the customers, and their problems. they keeps me waiting thr in service centre for 3 hours.
now they have taken my mobile for 2nd time also. even though i have not taken back the mobile. now the Service centre incharge Mr. Sandesh ( Who is very arrogent person) said that he has to replace the mother board of the mobile.

then what he was doing for last 1 month? they are not knowladgeable.

he said the mobile was repaired but again it creats a problem. the mobile may get damaged by keepsing aslo.

the wrost service Sony Ericssion at dadar service centre.

I bought a Sony Ericsson handset (G700), and within 10days itself its battery is not working nor is its network catching. When I gave it to the service centre in Mumbai (Mira Road), they took 1 month & still have not to give it back to me. I was informed that the motherboard has gone and it’s taking time for them to bring it from Chennai. What worse, the so called authorized service centre guys keep telling me that it would take another week for the handset to get repaired... they are getting the parts from Chennai. They even do not give numbers of their higher authority so that i could call and ask the real status of my cell phone. It has been over a month now that i have not yet received my cell phone. I really feel cheated and disgusted over the service being provided by the Sony Ericsson Authorized Service Centre. I strongly recommend people not to buy Sony Ericsson handsets because of such a bad service.

Dear sir,
I was purchase a W550I sony ericssion mobile but one day that flapper broken itself.Right now mobile is not working, please inform nearest service branch to attend the same.My cell no. is [protected] at bikaner(Raj.)

regards
Naresh girdhar
Manager
BHEL

sonyericsson — Please take serious action

I'm receiving frequent blank calls from Vodafone subscriber... with the following numbers...[protected],
[protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected].

Take serious action...

I bought a new W760i model sony ericsson. Its really good but the very next month I got a problem in it so I gave it for repair in an authorized service centre. All they have to do is just replace the damaged part which will hardly take one hour. But they had my mobile for 19 days and finally got it repaired. I really got annoyed and when I asked them they pointed fingers to their higher authorities who in turn told me that they are not getting the spare parts from sony ericsson on time.I live in chennai which is a metropolitan city, even here they dont get the spare parts on time.I really pity the tier II & III cities and other rural areas. On the whole its a waste of time to go to the authorized service centres of sony ericsson.

Sony Ericssion G502 Mobile Hand set — torchur by the mobile

Sir
I sri Debasabita Nayak, Cell No-[protected], Balasore Orissa, Purches a Sony Ericssion G502 mobile phone on dated 23.02.2009 but after it received from The Mobile Store in the same day it was found defective so i deposit it to the sony autherised service center on dt.24.02.09 also at sony cost care no[protected] the complain no is SE[protected]. But the service was not prpoer and it was delivered to me on date.16.03.2009 after 19 days.
But then after 3days it creat another problem and submited again at service center on dt 19.03.2009 and also lodge a complain at cust care, Comp no-SE[protected] but till was not delivered
so sir what can i do in this time about the carelessness of the company

My cell Sony W580i was purchase before three month. it was theft from my Hostal Address- U-20, Shakar pur New Delhi-92, My Cells Detail Below Mention :-

IMEI No.[protected]

i have orignal bill of my mobile

please help me for searching my mobile and contact me my mail address and My cell no. -[protected]

I bear all cost if i get my cell or cell theftor 's name and Mobile No.

Thanking

dear sir,
i had purchased a cyber shot mobile phone k550i on 4th sep last year..the phone started dropping calls 3 months later.. i had shown the mobile to many service centres and the mobile is with sony ericsson service centre,cunningham road,b'lore for the last 6 months..they have simply killed time and finally they have given me the cell on 8th of sep but now the cell presents with the display problem.please take actions in this regard..they have told that they would repair the phone as a non warranty..thank you..

Dear Sir/Madam,

This is S.Animesh from Hyderabad and I have purchased Sony Ericsson W580i model on 13/01/2009, mobile is not working properly; I have given mobile to Sony ericsson service center (Accel Frontline Limited Secunderabad. Call no: HYD-SE-271796).After that, they asked me to contact in 2-3 days for status. I tried to reach on their given number but either their phone is Ringing but Not Responding or switched off. So i log a complaint with Sony Ericsson it self to know the handset status. I have been to their office atleast 20 times till date and every time i go the response is you will get it in another ten days. But till today (14/10/2009), I don't know, when i will get my Handset & it's in which status.

HI my name is jainam shah.

pls give me w580i internet settings for bsnl gprs

Sony Ericsson — i didn't get back my mobile

my new mobile handset of sony ericson r 300 was not working properly so i submitted to service center in may 2008 and till now i haven't got it back whenever we go he say to come next week please help me

sonyericsson w705 — IT'S DUE TO ITS BUILDING

WHEN I RE-STARTED MY PHONE............IT'S DISPLAY IS TURNING OFF FOR 2 MIN AND THEN WORKING..........IT COSTED ME 15,600 . SONY HAD CHEATED ME......

Its not happened only to you its still continuing with lots of people who ever had this problem and go to the service centre, in my case they have charged the minimum payment of QR/50 if repaired or not this was the minimum chare with them, and coming to the WARANTY they just repair minor problems and if its any major they return it saying its tampered my the user and there is no WARANTY for this. they just wait to chop people who come just finished one year(1YEAR) with there Mob as the Warranty is only for that much time so one they see the completed this period then the ball is with them in the court and its up to them to charge whatever the price they say and will not go much into it for repairing and easily say to change the motherboard so this will solve the entire problem of them where its already the cost of a new one .so now you can understand its nothing else then cheating and get rid of the Warranty and wash out the hands making the customer to suffer the loss and of course a profit for the service centre without bothering about the users problem which cost them so much. For the name there is customer service but this is only a Name sake but in real it’s not customer service but its a customer earners. So its very Important all the mobile users who had gone problems and suffered with their products should put all the hands to gather and go for a legal action with all the complains mention in here, that what I had to say
Thank You

sony ericsson c510 /future black — lost my phone

SIR,
I have lost my sony ericsson c510/future black on 5/03/2010 in vishakhapatanam city at donparthy jn. sir i want my phone searched and get it back as soon as possible because it contains so much of valuable information so i request you that track my phone as soon as possible THANKING YOU SIR

Dear Sir/Madam,

This is Sudarshan parihar from JODHPUR and I have purchased Sony Ericsson G502 model on 17/04/2009, mobile is not working properly; I have given mobile to Sony ericsson service center (achal complex, near jalori gate, jodhpur).After that, Phon is working 1 and half month then it is again mistak. I repair again but there is one new mistak then i told there and they chang some parts of mobile and phon is working but some time there is problem again i go there and repair again and again and they told me that one file is coorecpt so there is problem. last repair on last monday i took phon and no on blewthoot and no attact to mobile but phon is atometcaly switch off and last i want to go consumer coat for this proble so pls you give me aswer which i solve my problem

I have purchased Sony Ericsson Mobile F510. I hardly used 2 months & it got Display Problem. And then I want to Sony Ericsson service center center (SILICON SYSTEMS, GARALI, OPP. PRINCE OF WALES MAIN GATE 1st FLOOR, TOWARDS LAHOTY, P.O. JORHAT, ASSAM) then they open my phone and they told me there is water in back side of your LCD display . I told them its not water its a galley. They ting to make me fool they just what to make money only and steel my phone is having same problem. Please help me in this matter

Sir,

I bought ma mobile, sony ericsson c510 from Mobile Store,Trivandrum,Kerala,on october 2009. mmmmmmmmI serviced mthis mobile last month at AccelFrontline, Thycaud,Trivandrum, Kerala. While servicing the mobile, its front panel got damaged from the engineer. They said me that they order anoter panel and would change it. But today more than one month passed. No panel get. What do i do