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[Resolved]  Southern Railways — Smart Card issue.

Smart Card issue.
The southern railways has introduced ATVM(Automatic ticket Vending Machines) based on Smart Card technology for suburban tickets in chennai.
Its very useful to get tickets in a fraction of second than waiting in long haul queues. Railway smart card is very useful and it very important in this modern life. But if smart card is not working or not sensing in the ATVM machines, we are struggling lot to change the smartcard. I have one smart card with the balance of around Rs 100/- The card was not working and I am trying change the card for more than 3 times waiting in long haul queue in Trivellore Railway station. But still I am able to get the new card. Each time I am getting the same message from booking staff that ‘Booking officer is not available’.
Kindly take action against the booking officer and help me to get the new card with the previous balance. My old Smart card Number is SR 0023424.
Appreciate your cooperation
Thanks & Regards,
Babu Amarnath.
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Aug 14, 2020
Complaint marked as Resolved 
Complaint comments  3 CommentsShareTweet


I need the smart ATVM card. How to apply
hi this is vinay raj i face same problem regarding smart card. except railway station.

I went to egmore railway station for applying new smart card.
After wait in the long queue reached the counter and they said
that hereafter smart card wont issued. But the news in the next
day's dinamalar paper southern railways advertise that people
are not showing interesting in getting smart card. Is this way of
responsing to the people?
Officials please try to avoid this kind of attitude


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    +91 94 4478 8127
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    +91 94 4478 8126
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    GM Secretariet, Head Quarters Office, Parktown, Chennai, Tamil Nadu, India
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