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Southern Railway Complaints & Reviews

www.sr.indianrailways.gov.in

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Updated: Jan 20, 2026

Complaints 778

Resolved

152

Unresolved

626

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Southern Railway reviews & complaints page 36

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I tried booking a ticket to Tiruchirapalli from Chennai Egmore in Rockfort Express through IRCTC website on[protected]. Though the amount of Rs.260 was deducted from my HDFC Netbanking, I could not book the ticket due to some transaction failure.Kindly refund my money at the earliest.

Transaction ID : [protected]

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S

sathianarayanan.M

from Betma, Madhya Pradesh

Southern Railway — online transanction failed

Today (13/02/2010) I have done an online transaction to purchase a ticket on 2633 kanyakumari express from chennai egmore to vridhachalam boarding on 14/02/2010 for usharani. Unfortunately after the payment was made through indian bank payment gateway, the error, "came up without giving me the confirmation of the payment and neither the ticket is generated.REDIRECT=https://www.irctc.co.in/cgi-bin/bv60.dll/irctc/booking/bankre...⇄

This is really embarrasing situation and IRCTC is expected to help me at the earliest with the ticket if the payment is already confirmed at their end. If not refund the same amount.

Expecting a reply as soon as possible.

K

Kasi Viswanathan

from Tiruchirappalli, Tamil Nadu

I cancelled a ticket from pudukottai to Chennai Egmore through IRCTC website on[protected].

I am not recd the amount was deducted from my HDFC Netbanking,

Kindly refund my money at the earliest.

Transaction ID [protected]

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Sir/Madam,
I travelled two tier AC coach (A2) from Aluva to Chennai by Train # 6042 Allepey Chennai express on 03-Feb-2010. I and my co-passengers had a bad experience to see cockroaches and rats running everywhere. We had no option but to be accomodated and sleep along with these creatures, with the fear that something will get into our ears and or probably bite us during our sleep. Infact it is written by someone inside the coach that this is a useless train full of cockroaches etc. I failed to understand why the condition of these coaches are so bad, inspite of we paying hefty price for the tickets. I shelled out approx Rs 3700 overall charges for 3 persons. Due to tatkal booking Rs 500/passenger were charged. Inspite of spending such huges amounts for the tickets, I am unable to comprehend that the passengers should travel with Cockroaches and Rats. Moreover the Toilets were very dirty and stinking. Not sure why there is abosolutely no maintenance, disinfestation and cleaning etc. No wonder why India is not able to shine in tourism. Please do the needful and fix this.

Thanks and regards
Varadharajan S

Aug 14, 2020

Complaint marked as Resolved

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M

Manoj Kabre

from Coimbatore, Tamil Nadu

Train AC Coaches — Cockroaches inside the coach

Sir,

This is to bring to your notice that the cleanliness in some of the AC coaches, of Mumbai Express (Train No.6340), is very bad - to the extent that passengers have seen coackroaches roaming inside the AC Coaches. This experience was on train tarveling from Bangalore to Mumbai, on 7th May, 2008

In addition, the quality of bed roll, blankets, etc. is very very bad.

With all the profits that Indian Railways is making, why is this situation worser than past. As customers, we are not demanding ultimate luxury, but an AC coach should at least be clean & free of coackroaches, & the bedsheets, blankets, also are supposed to be in clean condition. For some reason, if this calls for replacing all the existing stock that the Indian Railways has, it should be done asap.

Expecting a prositive response.

Regards

Manoj Kabre

V

vijay muniappan

from Ernakulam, Kerala

Very Poor Maintenance of AC coaches
Sir/Madam,
I traveled two tier AC coach (A2) from Chennai to Tirunelveli by Train No: 2633 Kanyakumari express on 17-April-2010. I and my co-passengers had a bad experience to see cockroaches, rats and other insects running everywhere. We had no option but to be accommodated and sleep along with these creatures, with the fear that something will get into our ears and or probably bite us during our sleep. Infact it is written by someone inside the coach that this is a useless train full of cockroaches etc. I failed to understand why the condition of these coaches are so bad, inspite of we paying hefty price for the tickets. I shelled out approx Rs 3700 overall charges for 3 persons. Due to tatkal booking Rs 500/passenger were charged. Inspite of spending such huge amounts for the tickets, I am unable to comprehend that the passengers should travel with Cockroaches Rats and other Insects. Moreover the Toilets were very dirty and stinking. Not sure why there is absolutely no maintenance, dis infestation and cleaning etc. No wonder why India is not able to shine in tourism. Please do the needful and fix this.

Thanks and regards
Vijay Muniappan. M

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6629 malabar express 7th jan 2010
i travelled in ac coach
i was allotted upper berth.when i made my bed for sleepin there were a lot of cockroaches crawling on my bed from the ac vent.not one two but bunch of cockroaches
when i maild them about this they returned me the mail telling that this is not under our control you mail to some other id.when i send complaint to that mail id it shows that they dont acept external mails.so i understod that they dont even accept complaint e mails!!

Dear Customer,

IRCTC/Internet Ticketing Centre is only an intermediate agency for Indian Railways to book ticket through Internet. Request you to please bring this to the notice of the Railway Authorities as we are bound to follow the rules framed by the Railway Board. For any general suggestions / complaints can be addressed to [protected]@rb.railnet.gov.in

Thanks & Regards
M Haque
[protected]@irctc.co.in
www.irctc.co.in
[protected]

----- Message from [protected]
Date: Sun, 10 Jan 2010 16:29:15 +0530
From:
Subject: 6629 malabar exp cngr to clt cockroach infested ac coaches
To: [protected]@irctc.co.in
Cc: [protected]@hotmail.com, [protected]@sr.railnet.gov.in

our message

Subject: 6629 malabar exp cngr to clt cockroach infested ac coaches

was not delivered to:

[protected]@rb.railnet.gov.in

because:

User rail_suggestions ([protected]@rb.railnet.gov.in) not listed in public Name & Address Book

Final-Recipient: rfc822;[protected]@rb.railnet.gov.in
Action: failed
Status: 5.1.1
Diagnostic-Code: X-Notes; User rail_suggestions ([protected]@rb.railnet.gov.in) not listed in public Name & Address Book

Aug 14, 2020

Complaint marked as Resolved

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S

sunil joel

from Hyderabad, Telangana

in railway compartment ac not scati...

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SUB: CLAIM *PNR NO[protected] ,TDR - 139858 dt
26 June 2009,

Sir,

I was canceled my I- ticket PNR NO[protected] ,TDR - 139858 dt 26June 2009,submitted all documetn to IRCTC

1. As per chennai IRCTC Given TDR refund process no 12219 / 27 Dt 10th July 2009. I have made correspondence through by phone[protected],[protected] and sent so many e-mail, I was not yet received my refund, since I have been getting reply that still under process.

3. It is once again requested that refund at the earliest, almost seven 7 month as to be completed for this process

4. if any one help in this regard , i will thanksfull to you

P MANOGARAN

Aug 14, 2020

Complaint marked as Resolved

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B

B R Mallya

from Mumbai, Maharashtra

Railways — Not getting my refund

Hi

I have lodged, nearing 3 months now, for a full refund request in connection with delay of more than 3 hrs of Rajdhani Express at Secundrabad Station on 19th January 2010. PNR no was [protected].Inspite of repeated request there seems to be no response fron the Railways. TDR filed was on SWR zone.

Request help me to get my refund back.

Regards

B R Mallya

V

Vikas Shukla

from Delhi, Delhi

IRCTC — TDR not received 7 months gone

my journey on[protected] at the bina junction to ruthiyai junction, but my connectivity train gondwana express h-nizamuddin to bina late by 4 hours[protected]. i have not traveled by the dayodaya 2181 express on[protected] from bina junction. so my amount fefunded by you. but amount has been not received yet. please take necessary action on this matter.On[protected] telephonic conversation at Jaipur Ticket refund offfice phone no[protected], he told me no TDR received from IRCTC office and he told me they clear all refunds till Feb 2010. Details given below:

TDR Details

Transaction Details

PNR Number
[protected]
Booked On
[protected]

Transaction ID
[protected]
Ticket Type
eticket

Class
3A
Internet Service Charge
Rs 25.00

Date Of Journey
05/1/2010
Ticket Charge
Rs 556.00

Bank
SBI
Total
Rs 581.00

Train No
2181
Railway Zone
NWR

From Station
BINA JN(BINA)
IRCTC Zone
Chief Commercial Manager Refund, North Western Railways Jaipur

To Station
RUTHIYAI(RTA)
Quota
General

Ticket Details

S#
Name
Age
Sex
Coach
Seat
Res-Status

1
Vikas Shukla
29
Male
B1
0056/ SU
Booked

2
Sonali Shukla
25
Female
B1
0008/ SU
Booked

Reason For TDR
:
my connectivity train late by
4.30 hours gondwana express h
nizumuddin to bina

TDR Status
:
CCM Registered

Reference No
:
ekt[protected]

TDR Zone
:
NWR

TDR Filing Date
:
07-Jan-2010

Forward To Railway On
:
15-Jan-2010

Refund Status
:
Refund under Process

Refund Date
:
Not Available

Refund Amount
:
Rs.0.00

S

srinivasula Reddy Pilli

from Chennai, Tamil Nadu

POS PRCH
[protected] [protected]

Rs 295 deducted from my acount on 18th july 2010. please help me to get maney back

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To the authorities responsible for maintenance of railway stations: IMPORTANT

Sir/Madam,

The vacant space below the staircase of the foot-over bridge leading to the ticket counter of Chennai Fort Railway Station is being used by the public as an open-air toilet. The smell o[censored]rine is present in the air every minute of every day. No steps are being taken to clean the place.

I request you to build public toilets in that space as this is a matter of public health because hundreds of people use that station and are exposed to the danger of infection. And it also affects our tourism.

If building toilets is not possible, please take actions to clean the area and maintain the hygiene.

Please place a fine on any person who continues to dirty the place instead o[censored]sing public toilets.

Thanking you,
A follower of the INDIA 2020 dream.

Aug 14, 2020

Complaint marked as Resolved

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C

claude

from Bankura, West Bengal

Mar 29, 2011

I agree to this, I dont understand why in our country least importance is given in such cases. Toilets are one of the very important basic necessities required in any public places.
Even if a toilet is constructed it will be maintained in the worse way possible. I think we as the people also should take some responsibilities, in the maintanenace part. we still dont know how to use the toilets in hygenic way. our country produces lots of engg. I think we are lacking personal cleanliness.which should come from home or from our schools both fails.

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The Puliyur railway station between karur and veerarakkiyam was stopped for operation since 1991.the reason for closure as told by railway administration was poor patronage.

Now within this last eighteen years,the surrounding areas had developed with high schools,engineering colleges,technical institutions and matriculatiuon schools owing to this population,the station was a single operated and no much expenditure will occur,even if so that may be recovered in a short while due to heavy patronage expected in the station. Even very low patronaged station like veerarakkiyam,thimmatchipuram,marudur,jeeyapuram and mekkudi are being operated taking consideration of the public.

The puliyur chettinad cements and the chettinad college of engineering and technology will help financing for the puliyur station,if approached through proper channel.

Because of elimination of this station earlier all the S.T holders,college and school students take pain to travel by bus from puliyur and to reach veerarakkiyam.this reintroduction of this station will ease all these people to use puliyur station for their journey to kulithalai and trichy,etc.comfortably.

Thanking you

With Warm Regards

S.NANDAKUMAR

PRESIDENT

TRAIN TRAVELLERS WELFARE ASSOCIATION
NO.85, GANESHAPURAM
PULIYUR C.F POST
KARUR - 639114
[protected]
MOBILE - [protected]

Aug 14, 2020

Complaint marked as Resolved

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C

CHANDRAMANICKAM R.T

from Kalol, Gujarat

THIS COMPLAINT IS VERY MUCH USEFULL TO THE PUBLIC OF PULIYUR PEOPLE. SOUTHERN RAILWAY SHOULD TAKE THIS COMPLAINT AND DO THE NEEDFUL TO THE PUBLIC

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Hi,
My complaint is that there is no clear indication of 1st class in the southern railway MEMU trains, when you move one couch to another inside the train. No divider to blcok 1st class from others.
And because of that I have been "charged excess fare and fine for innocently travelling in a rare kind of 1st class in a MEMU train that I never used. Its a rare kind because, if you travel by standing in this class you are not in 1st class. If you sit thats it... you are in 1st class. You can move from 1st couch to last in this kind of train.

This happened to me on 02/12/2009 5:15pm at Tambaram railway station, Chennai. Ticket checker came directly to me skipping others standing on his way and asked for the ticket. I quickly and innocently showed him my 2nd class ticket. I'm sure he is 100% aware of getting this kind of travellers specially in this train on a regular basis. I even showed him my daily route 1st class pass to prove that I had no intention to do this mistake. He made me getdown and after unfruitful arguments I paid the fine in deep frustration. The worst thing is I was travelling by standing just before arriving at this station and when some seats got freed, I sat on one and faced this problem.

I'm sure that every new traveller in this train will make this mistake and these railway guys are making use of them but no action to avoid this confusion. They got so many for the same reason more than no ticket travellers. Even there was college student got for same mistake, crying without fine money and offered her watch and few amount she had with her. The checker was least bothered for our unknowing mistake.

Are there any action being taken against Railway employees travelling in 1st class without proper passes? The answer is definite NO. I know this from my regular route 1st class travel. In this train, it seems the Railway is forcing the passengers to do this mistake unknowingly and collecting fine.

I would like some clear discremintaion between 1st and 2nd classes in these trains and request the Railway ticket checkers no to make use of this rather they can clearly mention the 1st class besides there glossy advertisements.

Aug 14, 2020

Complaint marked as Resolved

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S

sardar amrit singh

from Jammu, Jammu and Kashmir

EMPLOYEE — extra fare charge

Dear Sir/Madam

I want to clarify that my actual fare from New Delhi to Kathua Rs. 449/- as a senior citizen but I get new reservation dated 6.3.07 PNR No. [protected] charged Rs. 484/- from Kathua Station to New Delhi. Now the difference is Rs. 35/-. that is charged extra from me. Now, the complaint is that why the concerned authority charged extra Rs. From me.

REGARDS

SARDAR AMRIT SINGH
M/s Shreyans Enterprises
SICOP Ind. Area Kathua.
(J & K)
MOBILE No. [protected]

Fare Enquiry

You Queried For
Train Number Train Name Date (DD-MM-YYYY) Source Station Destination Station Concession Code
2471 SWARAJ EXPRESS 3-5-2008 NEW DELHI KATHUA SRCTZN

Train Type SUPERFAST Distance (kms) 500
All units are in Rupees(Rs.)

Class -- Third AC
Base Fare 549
Reservation Charges 25
Superfast Charges 30
Other Charges 0
Total Amount 604
Concession Amount 155
Net Amount 449

Rs 99 = Fly Air Deccan
Book Cheap Air Deccan Tickets for Rs 99 only at MakeMyTrip.com Now!
MakeMyTrip.info/Air-Deccan

NOTE :
* Base Fare including Safety Charges.
Additional Tatkal Fare(in Rs.) 300
Enhanced Reservation Fee for journeys originating from a station other than the one from where ticket has been issued 15 Rs. Extra (Reservation Charges)
* No Concessions are allowed on Tatkal Tickets including senior citizen.

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I am a physically handicapped aged 67 years. I had to board the train number 6340 Mumbai Express at Tirunelveli Junction on[protected] along with my escort ( my wife) and father in law aged 84 years. There was no announcement, no conventional sign boards, and the electronic sign boards in switched off condition. " Where the compartment would arrive ? " was a million dollar question in the minds of all passengers. With the help of porters we went to the end of the platform number 2 where our compartment S3 would usually arrive as stated by the porters. ie., starting from S1 from the engine. All the passengers were panic and a chaotic condition prevailed when the train arrived with S10 starting from the engine !!! All the passengers including the aged, invalid and the physically challenged and persons with huge luggage were rushing to proceed to their compartments in panic and high tension scolding the Railway Authorities at Tirunelveli station. Lapse in duty by Tirunelveli Railway staff/ executives in not announcing / guiding passengers to board the train can never be forgiven. Stringent action alone would correct the position. I have sent a complaint to Railways and waiting for the redress.
(2) A train covering a long distance between Nagercoil and Mumbai did not have a pantry car.
(3) TTR was very generous allowing all vendors / beggars in the compartment.

Aug 13, 2020

Complaint marked as Resolved

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hello sir...
As a citizen of india i would to bring to your kind notice an incident which happened early in the morning setting off a mood off tone for the whole day.I had to travel to Guindy from St.Thomas Mount in a local train in Chennai.Calculating the rush present at all hours at the ticket counter i have purchased a SMART CARD for my family.On Sunday my daughter had to attend an Competitive exam and early morning to avoid the rush i swiped my card for ticket. Once the transaction was over my amount of Rs.8/- was deducted but the ticket didnt print. When questioned about the railway authorities people in the ticket booking counter gave a very irresponsible response. When i shouted at them in disgust of the happening they insulted me showing faces and using a false slang. When asked for refunding of the money or issuing another ticket in place of the money i have lost because of the smart card they denied as well people inside came out and switched off the machine. They very carelessly said i[censored] have any grievances just inform the station master we will see to it. when informed the station master also gave a very cold response.I again purchased a return ticket standing in the queue to attend the exam. There was no proper response as well i request the railway authorities to refund the money to my account. If there is a proper response then i would wish to submit my smart card number privatley in mail.Thank you,.waiting for the complaint to be attended.

Aug 14, 2020

Complaint marked as Resolved

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P

prajeshdasari

from Tiruchirappalli, Tamil Nadu

Mine also the same problem today (27th Oct 2010) morning. I bought a ticket in Perungulathur to Guindy (for 2 persons, toand Fro) ticket, it costed me 24/-. Amount deducted but ticket is not dispenced. Then I stood in line and took a manual ticket in order to not miss the next train for a doctor's appointment. Is there any way to get back my amont in smart card.My card no: CR 0496111.

P

Prem Harihar

from Chennai, Tamil Nadu

Jan 6, 2016

Here is another similar story!
This morning I used my Smart Card SR 0146235 the ATVM Kiosk, East Tambaram Railway Station. After making my selection for a Beach Return ticket the machine and gong through the entire procedure, the machine deducted Rs. 20 but did not dispense the ticket!
In the meanwhile a person who facilitate at the kiosk arrived and used the same card at the 2nd machine installed there and generated the ticket. As this was a fresh transaction an additional Rs. 20 was deducted from my account. I was frustrated but could not complain to anyone and moreover I was in a hurry.
In the evening when I tried to get a ticket from Egmore to Beach Jn. using an ATVM at Egmore Railway station the same incident was repeated and I had to stand in the queue to get my ticket. In the process I lost Rs. 25 from my card!

When I informed the ticket issuing clerk about this incident, I got a big broad smile and asked me to lodge a complaint. The cost of the smile was Rs. 25!!

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Respected Sir/Madam,

I had travelled from ahmedabad to chennai (reached chennai 06 Nov 09). Upon boarding the train i had asked the TTE as to whether the luggage i was carrying was within the prescribed limits and he confirmed on the positive side,but upon reaching chennai i was in for a shock as i was asked to pay a fine of Rs 600 for carrying excessive luggage. Now the queries i have are

1. Where is it mentioned in the ticket that i have a measure of the luggage that i can carry ,in this case it was an e-ticket ? (where mentioning this so called rule is probably the easiest.)

2. Incase we should have been aware of this rule why wasnt i informed this before boarding the train by the TTE ?

3. Horrible explanation by the examiner in chennai .Guess the person has no answers to queries i put across and in my opinion not suitable for that post .
E.g. The examiner cooly says that he has a target for Rs.50000 per month to cover which defines the horrible state of affairs in the railways.

4 . The million dollar question . will these queries be addressed at all ??

Thanks in advance hoping that i might get a answer to these queries .

Regards

Anup das n

Aug 14, 2020

Complaint marked as Resolved

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I am coming from Tiruvallur to guindy for the last 15 years. Because of the over crowd I have purchased First class season ticket it is cost of Rs.750/- (4 times of normal season ticket). But I am getting any seat even not freely movable in first class for the route between tiruvallur to chennai.

Because of in peak hours lot of railway working officials/school childern are entering in first class without valid season ticket/ticket.

Daily you are running one train between chennai to tirupathi @ 0710 Hrs. But in first class we will not any seat as 95% of the board passengers are not having valid ticket. You are posting daily police in this train. But they are helpless for passengers. Kindly do the regular checking at this route to enable first class holders can travel easily.

Aug 14, 2020

Complaint marked as Resolved

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S

Saravana

This is happening in all trains coming from AJJ to MAS/ MSB and vice versa.Especially EMU Fasts like AM8 F/AM10 F/AB4 F/181F/185F/189F(Most intolerable train). During the peak timing (i.e) from 7.30 AM to 9.00 AM and 6.00 PM to 7.30 PM - when the ticket checkers are not resuming their duties and people are thus taking them as granted and travel in any compartment as they please .

This can be regularized by proper checking and frequent checking from ticket examiners at the trains and as well as in stations .(This is being done in Beach-Tambaram sector very well ).

I request your kind co-operation to send the Railways Authorities to check the First Class Compartment and control the misuse of the same.
We have already mailed you a week back on the same. there is no much change in the situation. we request you to kindly look into this
immediately and do the needful. Awaiting for your favarouble response.

R

raj9675005005

from Moradabad, Uttar Pradesh

Feb 22, 2013

dear sir i want this information, mst valid from train no 15035&15036 pls infom soon.

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sir,
my father is going to hydrabad through sabari express no.7299 coach s4,berth no 39. from palghat.
when he boarded the train someone was sitting in my father's berth and my my father asked him to vacate it.He went and called the TTE .the TTE supported that person by getting money from him and also he misbehaved with my father.The TTE name is Mr.Baskar.kindly look into this matter and take proper action on that TTE.
Thanking you

Aug 14, 2020

Complaint marked as Resolved

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A

Anisha Sheen

from Madurai, Tamil Nadu

Sir,
i'm native of Nagercoil. On 15th January myself and my mother were traveling in Ananthapuri Express (Train No:6124, Coach:S5, Berth no:17, 22) which comes from Trivandrum. We booked ticket in ladies quota.
While we were getting into the train from Nagercoil we found our seats to be occupied by some others. We told them that it’s our seat so u please move. But they were not allowing us to sit in the seat. They asked us to move to another seat. We told its ladies quota and so we don’t want to move. Some other ladies also get in that coach. But they were asked to move. They moved to other seat as they don’t want to create any problem there. Two gents were seated there and they started teasing us.
TTE came to check tickets after the train crossed Tirunelveli. We thought as its ladies quota TTE will ask the gents to move from there. But he didn’t say anything to them. I called the TTE to ask him. But he went as he didn’t hear it. Till we reach Chennai that guys were teasing us and we suffered a lot.
My kind request is that to take action such that no gents to be allowed in ladies quota. Ladies quota is especially for ladies. So don’t allow gents to be seated there. Many o[censored]s will be going alone and for our safety we are booking ticket in ladies quota. If there is no safety for ladies in ladies quota, then why ladies quota?. Please take necessary action, such that no one should suffer like this hereafter.

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AS INFORMED EARLIER THROUGH NEWS PAPERS THAT FROM AUGUST 09 ONWARDS ALL THE SUBURBAN EMUS BETWEEN TBM AND CHENAI BEACH WOULD BE OF 12 CAR, PLEASE IMPLEMENT THE SAME AND NOW A DAYS DURING PEAK HOURS WE FIND MANY 9 CARS ONLY COMING WHICH GIVES US LOT O[censored]NCONVENIENCE,IF IT IS 9 CAR WE HAVE TO RUN AND CATCH THE TRAIN BECAUSE IT STOPS WAY TO FAR AND MOREOVER NO PROPER ANNOUNCEMENTS ALSO YOU SHOULD SEE ALL THE WOMENS RUNNING AROUND I FEEL SO PITY FOR THEM.EVEN I CANT RUN AND CATCH SINCE AM RECENTLY HAD SURGERY ON MY RIGHTHAND.

HOPE THE ABOVE POINTS WOULD BE TAKEN IN RIGHT SPIRIT BY SOUTHERN RAILWAYS AND AWAITING A FAVOURABLE RESPONSE

Aug 14, 2020

Complaint marked as Resolved

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I booked two online tickets to Tiruchirappalli in August 2009 in the sleeper class. The cost of the tickets was Rs.328/-. I could not carry any of the original identification cards due to certain personal reasons. But I produced the ticket, a xerox copy of my driving licence and the credit card which I used to book the ticket. But the ticket checker did not accept it and imposed a heavy penalty of Rs.828/- (i.e.) The cost of the ticket plus Rs.500/-. Despite my plea to him for this, he did not accept it.I felt really embarassed on that day. What is the use of buying tickets in advance when it is really difficult to get a ticket these days. What is the respect given to the passengers by the railway authorities? This has to be changed especially for people living away from their families who cannot have the originals all the time in their hand.

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R

rajanpriya1989

from Delhi, Delhi

I reserved ticket for my son on 12th September 2010 in Thatkal scheme through Agent.
At the time of departure Thatkal Waiting list is 20. On that day no special birth coach attached. But a special coach with seating factility for Wait listed passengers. When i approached person responsible for this standing outside said that these coach is for waitlisted passengers, u can also board the train with penalty charges apart from normal birth fair. Totally Rs.532 charged and receipt issued to me son. In Madurai Junction lot o[censored]nreserved passengers entered and occupied seat and railway authority to control them. With great difficulty my son reached chennai. When I approached Station Master, Tuticorin, He irresponsibly answered that he is no way responsible and asked me to contact Madurai Station Master. I request the GM, Southern Railway to take necessary steps guard the passengers from cheating of local railway employees, by providing special birth coaches during special holidays and avoid inconvenience to passengers.

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In Tiruchirapalli Junction Tea is not served in the platforms. Tea is available only in entrance or in coaches if pantry available. Only cofee is sold by the IRCTC. We are forced to drinl coffee by not selling tea,

Rubin S

Aug 14, 2020

Complaint marked as Resolved

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i have booked a train ticket from chennai to madurai on[protected] in Ananthapuri exp (Train No.6123) my pnr number is[protected]. i traveled alongwith my two grand daughers. out of 3 tickets, i got emergency quota for 2 tickets. my berth allotted numbers are ES1,7 & ES1,8 .one is in my name Mrs.chandra and other allotted is Princy my grand daughter aged 11. The train started at 19.05. At 22.00, when we got sleep, TTE came and asked my grand daughter to vacate and said only one EQ released. we said that we got two confirmed EQ tickets and show the chart. he not showed the chart. i said i have seen our name in the chart which is pasted in the compartment, but he forcefully unberth my grand daughter and gave the berth to some one. i and my two grand daughers could not sleep upto madurai. i am aged and got severe body pain. On reached the destination, Madurai, i explained everything to my husband. my husband went to meet station master. but he replied that you give complaints to station master, Egmore. This could not be possible. how can i go to Chennai to give compliants. Railway administration please take necessary action aginst the erring TTE and render justice. My cell no.[protected].

Aug 14, 2020

Complaint marked as Resolved

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M

mrs.chandra

from Chennai, Tamil Nadu

Indian Railways Online Website: http://www.indianrail.gov.in designed and hosted by CRIS.

Passenger Current Status Enquiry
You Queried For PNR Number[protected]

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Journey Details
S. No. Train Number Train Name Date (DD-MM-YYYY) From Station To Station Reserved Upto Station Boarding Point Station Class
1 6123 ANANTAPURI EXP[protected] MS MDU MDU MS SL

S. No.
Booking Status Current Status
(Coach No, Berth No., Quota) (Coach No, Berth No.)
Passenger 1 W/L 158, PQWL ES1, 7
Passenger 2 W/L 159, PQWL ES1, 8
Passenger 3 W/L 160, PQWL W/L 56
Charting Status CHART PREPARED
Please Note that in case the Final Charts have not been prepared, the Current Status
might change at a later stage.

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LEGENDS Symbol Description
CAN / MOD Cancelled or Modified Passenger
CNF / Confirmed Confirmed (Coach/Berth number will be available after chart preparation)
RAC Reservation Against Cancellation
WL # Waiting List Number
RLWL Remote Location Wait List
GNWL General Wait List
PQWL Pooled Quota Wait List
REGRET/WL No More Booking Permitted
RELEASED Ticket Not Cancelled but Alternative Accommodation Provided
R# # RAC Coach Number Berth Number

No. of Queries : [protected]
Server : VISHNU
Dated :[protected] Time:17:56:16 Hrs

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J

Jibin Chacko

from Ernakulam, Kerala

please confirm this tomorrow's ticket pnr no.[protected]

J

Jibin Chacko

from Ernakulam, Kerala

Mar 23, 2011

Dear Sir,

PNR No.[protected]
Train No. 12137 Punjab Mail
From: Mumbai CST/CSTM
To: Bhopal HabibGanj/HBJ
Date of Journey: 27/03/2011
Class: Sleeper - SL
Passenger 1: Waitinglist 43

Please Confirm Ticket Emergency Quota as soon as possible.

Thanking You,
Jibin Chacko.

R

radha krishan

May 5, 2011

PNR NO:[protected]
TRAIN NO:12167
FROM:JABALPUR JN
TO:BSB
DATE OF JURNY:[protected]
CL:SLEEPER
W/L-29
W/L-30

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I happened to travel on Train No:6528 Kannur-Yeshwantpur express on 22nd September 2009 (PNR:[protected]). I boarded the train from Kozhikode station at 7.30 pm in Coach S3. My seat number was 0008 Side Upper berth Confirmed on an e-ticket bought from IRCTC.co.in.

As expected by any rail passenger, I was supposed to be seated at my designated seat. But I happened to see a briefcase which was chained & locked on to my seat. I set aside this briefcase next to my seat itself so that its owner could collect it when he/she is back. Apparently this belonged to the TT of that coach & when he noticed the same, started abusing, threatening & to the extend of putting me behind bars by complaining to the Railway police. When I objected to the fact that I was unaware that the briefcase belonged to him & in any case, I had neatly kept it beside my seat itself did not calm the TT. He took my ticket & again started abusing me. I was left wondering which clause in the Railway act mentions you are not supposed to be sitting in your seat & keep aside any luggage occupied on your designated seat.

During the course of the journey, there were many other passengers who had to bear the brunt of his rude behavior. Notable among that being he threatening a group of college students. The actual words used by him "You don't know my power, I can ensure I put you behind bars & railway cases are such that you will never get peace of mind in your lifetime". The TT finally got down at Palakkad station & it was a much sought relief after the terrorizing moments in my worst ever railway experience. In the era of customer service & consumer friendliness, these kind of behavior from TT are least expected & has to be promptly dealt with by the respective railway authorities. I hope some action is taken at the earliest.

Aug 14, 2020

Complaint marked as Resolved

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I had travelled from Chennai to Madurai on September 21st, 2009 in Pandian Express. From about 1 AM, there was no power in the whole coach no S1 and all the people in the coach had a sleepless night. Especially the small kids were all so restless and crying that nobody in the compartment slept the whole night.There is also no safety of the people travelling in the coach as anything could have happened in the darkeness.
How come such an incident is allowed to happen and nobody cares to take any steps.
The people travelling in second class compartments are provided such poor services.
Some action should be taken on people responsible for this type of carelessness.

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Sir,
Why till now the dates of special Train Between Nagercoil and Bangalore are not announced ?
More than 1000 passengers are travelling between Bangalore and Nagercoil with buses and others time consuming trains Kanyaumari - Bangalore and Mysore - Tuticorin.
Please consider our genuine demand and annocune the Train with good Timings.
Please donot annoucne the train with untimings.

Aug 14, 2020

Complaint marked as Resolved

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R

rajasheelan

from Bengaluru, Karnataka

sir
All trains going towards Nagercoil from Bangalore are full till November.why still southern railway is ne

geleting to introduce special train, which will be helpfull for the people going to Tirunalveli and Nagercoil

for festival season.

Southernrailway please conisder this demand and announce train with good timings immediately.

M

m.thanabal

from Bengaluru, Karnataka

I endorse that please announce train to Nagarcoil

S

Siva

from Bengaluru, Karnataka

Even all buses are full .. Please take into account this genuine request

C

chithambara suman

from Bengaluru, Karnataka

Many people are waiting for the special train from bangalore to nagercoil please do the needful

D

dr.moses

from Bengaluru, Karnataka

it is a genuine request considering the number of people who have experienced so much hassel in geting to nagl, plz consider our prayer and introduce it at the earliest...iland xpress is absolutely imposible...catering only to kerala...kochiveli xpress despite being low on the revenue spunners are still running...y so

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Dear Sir/Madam

I've bought a ticket which is off-peak between london victoria and eastbourne two days ago.

Unfortunately, I didn't bring my debit card at the station.

One of your staff in victoria told me that I can refund a my ticket fee after I complained it.

The ticket fee is ￡23.90. There are some detail of ticket.

Booking reference: T9WHLNBR

Off Peak Day Return by 15 Sep 2009

Please let me know any information about my circumstance.

I am so sorry for any inconvience.

Aug 14, 2020

Complaint marked as Resolved

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