Spice Mobile / D-6666 — Poor quality, Horrible service and customer service

Dear Sir,

I had gained a very bad experience by the SPICE D6666 Handset which was purchased on 01 Jan 2010 , from Hot spot jayanagar showroom & faces the below problems:


I only use my mobile phone approx 1 hour a day , still I have faced the problems below

1. The mobile pack telling that “Do not accept if seal is broken” and there is a sticker, So I purchased a sealed packet. Since I am busy I open the Box when I reach home after two days, Then I realized that the back cover is not fixing correctly.. some manufacturing problem
2. I was using 2 sim cards (GSMGSM) , I observe that the battery back up is very limited. While traveling, it become horrible.. with in 10 hours it will drain out completely, even it is charged fully before the travel.
3. As the 2nd point I switched off the mobile to save battery charge.. Still battery got dried out!!!
4. So far I not able to contact the service center.. so I just tried only one sim to save the battery back up.. that worked at last.. then it was getting more than two days
5. Java support was there with the mobile .. But the performance was too bad..We canot play a game also
6. 2 mega pixel camera is bull .. I never able to take any picture with clarity or with out shaking

7. Totally we have to tell the product does not meet any Quality at all ,which they are offering!!!!


So at last I send lot of mail to the customer care Spice ,and called them.. they told these suues they fix ..and ask me to give the mobile to service center @Mobile seva, Jayanagar Banglore. I gave the mobile 13th Feb 2010. They collected my mobile and contact details and told me that they will call me with in 4 days.

However they not called!!! At last after 8 days I gone to the service center .. that was fun .. I asked about my mobile. .Actually the receptionist was using my mobile phone I seen that !!!

And she went inside and removed the sim card and told me that It is solve!!



I just inspect my mobile.. The Back cover condition become horrible.. now we can see that it is almost shaking badly ..I asked about that.. she told that they tried but it damaged .. and they are telling it is from my hand!!


I argued I not collect my mobile back.

So what I have to do now.. my issues

I spend 6800/- on the New Year day. Think that the product is worth enough
Because of the warning “Do not accept if seal is broken” I have not opened it

1. There was a cover problem,
2. Battery problem..
3. Java performance problem
4. Camera problem,
5. Dual sim problem,
6. Even we switch off the mobile battery got drained out problem
7. No proper customer care service
8. Service center people are very bad and rude


So is there any way to get the money back??? With in one month o[censored]sage I was facing lot of issues and spend lot of money to call customer care people. Traveling , facing rude behavior from the service center


Can you people help me to how to handle this legally? I have the supporting documents with me. This is a clear example to how customer getting cheated


My details:
Mahesh NG
Ph: [protected]
[protected]@gmail.com
Bangalor