[Resolved]  Standard Chartered Bank — Amount debitted twice from my account on 09sep and still not creditted back

Dear Sir / Madam

On the 09 Sep 2008 i swiped my Standard Chartered bank debit card with reliance Leisures for the purchases of INR 1317. Though the transaction happened only once the amount has been deducted twice from my account. When contacted the phone banking they said nothing to worry it would be reversed back with in 12working days. I patiently waited for the same after 12 days the amount still was not back in my account and this time they wanted me to fill the dispute form which i propmtly filled and sent it to there Chennai office later when i called them in chennai they gave me a deadline 0f 27oct the amount will be back in the account.
During the same time Ms.Chaitanya called to check on the same and informed that the papers have been sent to Chennai office and they have confirmed the reciept of the same and she confirmed that they would also follow up this issue and get back to me.
Since there was no reply from the bank till 03Nov2008 i called up the phone banking and to mu surprise the case was already closed without my knowledge while the amount still not in my account.

This was very surprising and an eye opener to the kind of service that is being offered. the bank knows the amount is not back in the customer's account and still thhey have gone and closed the complaint. When asked why they have no answer for the same. Are banks cheating customers like this too !!!

i have spent my money and time calling them from 09sep till date but i have had no proper response and they refuse toi give any details of the higher ups for the case to be escalated.

can some one help me in getting back the money and also advise how this process works.

kindly advise

Thanks and regards

Pradeep.B.A.

Bangalore

Pradeep.[protected]@gmail.com