[Resolved]  Standard Chartered Bank — ATM Transactions

I have a Savings Bank account with Standard Chartered Bank, Sansad Marg, New Delhi. My Account Number is [protected]. My salary for the month of April was credited to my account on 30/04/08. I tried to withdraw Rs 13100.00 from the ATM of Standard Chartered Bank, Centre Stage Mall, Sector 18, NOIDA on 30/04/08 at 20.05 p.m. After entering all the details on the ATM I waited for the cash but no cash came out of the machine. When I checked the account balance again from the same ATM, I was shocked to find that the amount has been debited from my account. I rang the Customer service from the same ATM and was told that the amount will be credited back to my account in the next 24 to 48 hours. I also marked a complaint again from my residence telephone number later and was told that it may take 7 to 8 days. I have sent several e-mails also for the same. But no response has been made from Standard Chartered bank. I once again spoke to the customer service representative Ms Brinda ( complain Reference number: Brinda/RLC/0508/42) and was promised a callback from the Manager Mr Nagraj within 30 minutes. Still no response was made from the Bank.

I am being penalised and harassed for none of my fault by the bank. I am being asked to visit the Sansad Marg branch and fill a complain form. I have also issued several cheques to different people which may return unpaid and also there are few ECS set on my account where money is automatically taken from my account every month. Moreover I also need the cash for my own expenses.

Kindly look into this and arrange for the issue to be resolved as soon as possible as I am facing real problems as a major part of my salary is missing from my account.

Thanking You

Ravi Bhushan Prasad