Standard Chartered Bank Credit Card — Non reversal wrongly levied charges

ICICI Bank Credit Card — Non reversal of Charges

I am having ICICI Bank Visa Card from January 2006, a period of almost three years. During the period I have used Card many times and have paid my outstanding balances before due dates. If you see the payment track record, the payments have been made much before due dates without even intending to enjoy interest free credit period in any of the transactions.

After repeated requests from your Sales Executive at Big Bazaar, your executive filled up the application Form for submission to Bank for issuance of BIG Bazar ICICI Bank Credit Card. The Card was issued in January 2006. As personally I am against use of credit cards and mostly use my Debit Card only for doing transactions. And for making these payments, I generally round off the figure to nearest Rupee and pay and which can be verified from earlier transactions and payments in the Card.

In June 2008, I did an internet transaction of Rs. 31, 750.00 for purchase of Air Tickets and paid the said amount immediately. Somehow, an amount of Rs. 31, 750.07 was debited in the next Credit Card Statement for the transaction and Rs. 31, 750.00 was shown as receipt against the same. I ignored the outstanding of Rs. 0.07 as a negligible balance as all along I have paid the amounts in round figures.

To my utter shock and surprise, my next statement showed as debit for interest charges and late payment charges. I spoke to Bank for reversal and I was confirmed that these are by default system driven charges and will be reversed as I am not liable to pay. I accepted the confirmation and did no transactions in subsequent months. But was shocked to note that the charges have not been reversed even in November and Rs. 0.07 outstanding have exponentially risen to Rs. 2295.43 which in present month has further increased to more than Rs. 2800.00, which is an increase of 30000% in a span of 5-6 months. Later on when I spoke for reversal explaining all details, I was told that the matter has now gone to recovery department. I believe and understand that ICICI Bank is trying to recover unjustified, undue and unwarranted charges from Customers like me for the reason that they have lost considerable sums due to misadventures in International Financial Markets.

My complaint is for reveral of charges and unblocking of Card.

ICICI Bank — reversal of payment of credit card

in justice being done by icici bank ltd. and icici lombard.iwould hav e the privilege to attract ur kind attention to the fact that i have been at fault to have a credit card bearing no [protected] in 2007 from that period to till date never get the benefit of the credit card.however i got a call from the icici bank through phone no[protected], 67576299 and 91-[protected] on which i was talked by miss rita and gaurav who insisted me to have the insurance policy but i flatly refused to have the insurance policy.i told them that i want to cancel my credit card.they told me that u can not cancel ur credit card unless u got a clearnce from the lombard insurance company mumbai.I told them that i am not the holder of icici lombard policy then why should i need the clearance from icici lombard.they told me either u r holding the insurance policy or not u have to obtain that clearance.inspite of my refusal they told me that this conversation is being recorded in our office.in a few minutes u will receive a call from icici lombard insurance mumbai and say 'yes' to their questions so that the credit card be cancelled.at that time i was not the holder of any kind of policy nor use this credit card. at the same time i got a call from the lombard insurance company mumbai to have a insurance policy but i instantly refused to get an insurance policy(this conversation is also recorded as per the statement of concerned official).that on the same time and day, i got a call from Ms.ritu and saurav again and they asked me why u have said "no"to their questions.these two officials misguided me by saying that i[censored] do not reply their questions in"YES"ur credit card will not be cancelled.i was unaware about the cancellation procedure due to this, these persons got the benefits of my unawareness regarding the cancellation procedure.that in spite of my refual, the lombard insurance company issued an insurance policy against my will and consent.in the month of october 12, 2008 i put my credit card after cutting the same into four pieces along with an application to cancel my membership card /policy with immediate effect in the icici bank drop box phase-7 s.a.s.nagar(mohali) with the request not to send me any statement as well and against my consent.the icici lombard started debiting the amount of instalment from my credit card. on it again contacted the call centre dated 06.01.2009, 08.01.2009, 13.01.2009, 23.01.2009, and05.02.2009.for the cancelation my credit card as well as reversal of payment deducted for the instalment of the policy.Thatin between i corresponded through e-mail for cancellation the card and policy.in this regard the bank e.mailed me the cancellation No.SR[protected] DATED 16.11.2008 and SR[protected] dated 18.11.2008. THAT i contacted many times Mr.SAURAV at their phone no[protected]. He assured me that u would not have to pay any payment regarding the payment of policy and the whole amount would be reverted. That i want to clear here that Ms.Rita and Mr.saurav told me that in case u receive the lombard policy.it depends upon u whether u want to keep that policy or not u will not have to pay any payment regarding the same. SIR, IT IS HUMBLY REQUESTED THAT U MAY KINDLY LOOK INTO THE MATTER PERSUALLY AND GIVE ME JUSTICE IN HTIS REGARD.I AM A SIMPLE AND COMMOM PERSON AND DO NOT HAVE SO MUCH KNOWLEDGE IN THIS REGARD.I HAVE BEEN MAKING BEFOOL BY THE CALL CENTRES OF THE ICICI BANK.I AGAIN REQUEST U TO KINDLY REVERT MY ALL OUT STANDING BEING SHOWN BY THE BANK AND ENQUIRE INTO THE MATTER. I DO NOT KNOW HOW MANY INNOCENT PEOPLE ARE BEING BEFOOLED BY THE EXECUTIVES OF THE CALL CENTRES AND HOW MANY PERSONS ARE BEING TORTURTED MENTALLY AND SNATCHING THE HARD EARNED MONEY FROM US. EXPECTING IMMEDIATE AND PROMPT ACTION IN THIS REGARD AND PROVIDE ME A GREAT RELIEF FROM THIS PROBLEM

in justice being done by icici bank ltd. and icici lombard.iwould hav e the privilege to attract ur kind attention to the fact that i have been at fault to have a credit card bearing no [protected] in 2007 from that period to till date never get the benefit of the credit card.however i got a call from the icici bank through phone no[protected], 67576299 and 91-[protected] on which i was talked by miss rita and gaurav who insisted me to have the insurance policy but i flatly refused to have the insurance policy.i told them that i want to cancel my credit card.they told me that u can not cancel ur credit card unless u got a clearnce from the lombard insurance company mumbai.I told them that i am not the holder of icici lombard policy then why should i need the clearance from icici lombard.they told me either u r holding the insurance policy or not u have to obtain that clearance.inspite of my refusal they told me that this conversation is being recorded in our office.in a few minutes u will receive a call from icici lombard insurance mumbai and say 'yes' to their questions so that the credit card be cancelled.at that time i was not the holder of any kind of policy nor use this credit card. at the same time i got a call from the lombard insurance company mumbai to have a insurance policy but i instantly refused to get an insurance policy(this conversation is also recorded as per the statement of concerned official).that on the same time and day, i got a call from Ms.ritu and saurav again and they asked me why u have said "no"to their questions.these two officials misguided me by saying that i[censored] do not reply their questions in"YES"ur credit card will not be cancelled.i was unaware about the cancellation procedure due to this, these persons got the benefits of my unawareness regarding the cancellation procedure.that in spite of my refual, the lombard insurance company issued an insurance policy against my will and consent.in the month of october 12, 2008 i put my credit card after cutting the same into four pieces along with an application to cancel my membership card /policy with immediate effect in the icici bank drop box phase-7 s.a.s.nagar(mohali) with the request not to send me any statement as well and against my consent.the icici lombard started debiting the amount of instalment from my credit card. on it again contacted the call centre dated 06.01.2009, 08.01.2009, 13.01.2009, 23.01.2009, and05.02.2009.for the cancelation my credit card as well as reversal of payment deducted for the instalment of the policy.Thatin between i corresponded through e-mail for cancellation the card and policy.in this regard the bank e.mailed me the cancellation No.SR[protected] DATED 16.11.2008 and SR[protected] dated 18.11.2008. THAT i contacted many times Mr.SAURAV at their phone no[protected]. He assured me that u would not have to pay any payment regarding the payment of policy and the whole amount would be reverted. That i want to clear here that Ms.Rita and Mr.saurav told me that in case u receive the lombard policy.it depends upon u whether u want to keep that policy or not u will not have to pay any payment regarding the same. SIR, IT IS HUMBLY REQUESTED THAT U MAY KINDLY LOOK INTO THE MATTER PERSUALLY AND GIVE ME JUSTICE IN HTIS REGARD.I AM A SIMPLE AND COMMOM PERSON AND DO NOT HAVE SO MUCH KNOWLEDGE IN THIS REGARD.I HAVE BEEN MAKING BEFOOL BY THE CALL CENTRES OF THE ICICI BANK.I AGAIN REQUEST U TO KINDLY REVERT MY ALL OUT STANDING BEING SHOWN BY THE BANK AND ENQUIRE INTO THE MATTER. I DO NOT KNOW HOW MANY INNOCENT PEOPLE ARE BEING BEFOOLED BY THE EXECUTIVES OF THE CALL CENTRES AND HOW MANY PERSONS ARE BEING TORTURTED MENTALLY AND SNATCHING THE HARD EARNED MONEY FROM US. EXPECTING IMMEDIATE AND PROMPT ACTION IN THIS REGARD AND PROVIDE ME A GREAT RELIEF FROM THIS PROBLEM
copy to :-
1. Dr.D. Subha Rao, governer reserve bank of india
2. Shri.K.V.Kamath chairman icic bank ltd.

IPSINGH [protected]

SIR, MY CREDIT CARD NO IS[protected] ISUUED IN 2008 I LIKE TO CLEAR THE DUES WITH A PROPER SETTLEMENT WITH THE ICICI BANK.IHAVE BEEN MAKING BEFOOL BY THE CALL CENTRES OF THE ICICI BANK. OF THIS MATTER COMES TO AN END ACORDING TO MY POROPOSAL I SHALL BE THANKFUL TO YOU . KIINDLY DO THE NEEDFULL.

Credit Card — reversal of payment

sir,
with your reference-card no.[protected], valid from-01/2008 to11/2009, name- saji kumar b.
i have been charged 1859.48 as per statement perioud-06/06/2009 to 05/07/2009. as spoken to your custemer service agent, he inform me that they won't be any cheque returning charges on my card, but have charged me 1859.48 with included finance charges(nsf fee-350, late payment fee-400.00+service tax41.20, finance charges-442.69+service tax-45.59, finance charges-525.84+service tax-54.16).
And i would i like to inform you that i have made the payment for rs.15595 on date.
so i request you to revesal all charges on my card.
looking forward to your replay.
your's faithfully,
saji kumar b.
mob; [protected]

Need your assistance in solving one of the concerns faced by me.

Gist of Issue-

I have received a Credit card Statement on 09-09-07. Due Date 01-10-07 Payment due ( Rs - 2255.65 ). The above amount was paid in Form of Cheque on 27-09-07 and dropped in Drop Box located at Goregaon East Station.

The Cheque Collection has been delayed hence Cheque got cleared on 05-10-07. Due to the delay Late Payment of Rs 350/- + Interest Rs 409/- other than this Insurance charges of Rs - 105/- Charged to me. totalying to Rs 864 (Rupees Eight Hundered Sixty Four Only) in next statement.

After getting the next Statement i had spoken to Customer Care Division immediately and informed that this was due to the delay from SCB to present the instrument and i have deposited correctly before of 3 working Days of Statement Date.

The same was agreed upon & i was assured regarding the reversal of all charges.Customer care division advice me to pay balance due amount(i.e.Total billed amount Rs.12740 less charges Rs.864) before due date and I have made same payment of Rs. 11,876/- before due date.

As the charges was not reversed as promised hence i again spoke to CSE who had again confirmed the same but his request was not dint processed as promised.

He had informed the SCB that he has been harassed and stop using the Card and requested them to get the same reversed as he is a Premium Customer.

In this process SCB has adjusted the payment towards charges and kept pending due on account of transaction done on card.

I have received a call from Collection in Feb 09 towards making payment of Rs 5100/- After pacifying the issue Collection Team had also agreed that the charges are incorrect shall be reversed however collection agent as usual didn't turned up.

Then Call received from Recovery Dept Senior Official who also assured him regarding reversal and inturn suggested me to speak to Call Center & log complaint for reversal then he will get the same done.

As advised i spoke to the call centre and register a complaint for 100 % Reversal but later when recovery office checked he confirmed the Customer care had again guf[censored]p and didn't noted his issue.

Now My name is appeared in CIBIL due to which facing some issue for processing of Home Loan.

This is usual with these Banks and they are killers. Unfortunately there are these fine prints that has all these tortuous conditions which we sign at the time of issuing the card. Sorry to hear that and I understand what you are saying and have experience innumerable times...but I dont see any solution to these problems. Banks are Kings..The only thing I have learnt is never be a prompt payer..because the more promptly you pay, the more they extract from you and the best customers are those who pay the most interest and late charges...Good Luck!

FROM
R.MAGESH RAJ,
MANAGER
ABBOTT NUTRITION,

TO
THE MANAGER,
ICICI CREDIT CARDS,


SUBJECT: NO RESPONSE FOR REVERSAL AND REQUIRED JUSTICE.


DEAR SIR/MAM,

I AM MAGESH RAJ AND I AM USING ICICI CREDIT CARD FOR THE LAST 6 YEARS.
MY CREDIT CARD NO IS [protected].
MY STATEMENTS WILL WILL CLEARY SHOWS MY DISCIPLINE .

FOR THE LAST 3 MONTS I AM GETTING UNNECSSARY LATE PAYMENT FEES AND I REQUEST FOR REVERSAL OF THE AMOUNT, BUT NO RESPONSE FROM CUSTOMER CARE.

I WANT TO TALK TO CONCERNED MANAGER TO TELL ABOUT MY DIFFICULTIES OF
I AM PLANNING TO QUIT THIS CARD.

KINDLY GIVE ME JUSTICE.


REGARDS,
R.MAGESH RAJ,
MANAGER.
ABBOTT