[Resolved]  Star Cj Alive — Goods Not Delivered.

Address:

Mumbai City, Maharashtra

I am a customer of starcj alive and very disappointingly saying that the service provided by is very worse.
The reason to come to this conclusion is that
I had ordered a Reebok playlight Shoes on 24 Aug 2011 on basis of Cash on delivery.
I received the order after a long time and after giving couples of complaints on 3rd Sep 2011 inspite of your promise of sending the product within 5 working days as i live in Mumbai. I accepted the product and cleared the full setlement. But after opening the product i find that the size i had ordered and the product size dispatched was varying.
I had ordered size 10 and i recived the shoes of size 8. a huge difference.

I thaught there might a mess up so i placed a replacement order on the same day 03 sep 2011. But till date ie. 19th Sep 2011 i havent't received the replacement inspite of
making the complaints more than couple of times I dont know what is this going this on. The customer care people just says we have registerd you complaint and
you will receive a call from the delivery person on your mobile. but till date i have received any call or any replacement.

Just do let me know how a customer can believe such shopping site. Is there any alternative way to collect the right replacement or can i personally collect the replacement product.
If possible can you please help me.

Regards
Santosh Sethy
mobile No:[protected]
Email;[protected]@gmail.com
[protected]@yahoo.co.in