SHOP CJ Network Complaints & Reviews

Dear concerned,
One Lanevo Laptop was booked on starcjalive website on 20/08/2011 vide order no.[protected], company has promised to deliver the goods in Mumbai within 3-5 working days but till date I have not received my laptop. Payment of same was debited to my credit card.
On calling at their no. 44074407, they reply that their executive will call me and they have no other information besides this.

Requesting you to help me with my ordered goods or refund of my money. Thanking you in anticipation.
- YUGAL KISHORE DHOOT, MUMBAI

I had order a Samsung Monitor + TV (see order details below) for which delivery was done in time but the free DTH voucher was missing. I was told that the voucher would be inside the main package but it was not there.

After immediately reporting the missing voucher issue and after at least 10 complaints and several follow ups there has been no resolution till date. Though after a couple of communications, I was informed that the DTH voucher is being shipped as a separate delivery has been punched for the same.

Even after repeated complaints and requests and several reassurances from Star CJ, the DTH voucher has not been delivered even after 25 days of the purchase of the monitor. And each time, I am told that the request has been raised and someone from Star CJ will follow-up with me on this.

Sorry to say that Star CJ's after sale service is really pathetic because your 48-hour response time is not just too long but it is also a false commitment as no one ever follows up. Certainly not keeping up to Star group’s reputation.

[Order details —[protected] : Samsung 23inch LCD TV+Monitor (Mah) Black]

I have booked a laptop by samsung with free lazer printer and speakers+ laptop bag. it was booked on 14th Aug'11 at 00:00 hrs. it has not been delivered yet. i dont need the product now as the delivery was set with 8 working days.

I have purchase a Philips 5.1 Channel Speaker Home Theatre and Philips DVD Player with STAR CJ Internet Shopping Mall on 17 March 2011 with order number [protected], docket number[protected]. There was a Holi promotional offer of 3 pcs Lock N Lock lunch box set. The delivery time was 5 working days. After 20 -25 calls they deliver the goods with total delay of 7 days i.e total 12 days delivery time. The promotional gift ( 3 pcs Lock N Lock lunch box set) was supposed to be deliver on or before 10th April 2011 but after my 50 - 60 calls still i am waiting for the promotional offer. They have forcely credited 200 points in my account instead of the promotional offer but i don't want to purchase anything with this fraud company. The actual price of that offered goods was approx INR 1000.00 When i am calling @[protected]Star CJ helpline number) they are disconnecting my calls and don't providing me any updates. All the call center executives and their seniors are mannerless and illitrate person. They don't have any manners to communicate with customer. Customer care executive Mr. Nitin called me from his personal mobile number and abused me. I have already make a complaint in Delhi police against him with his mobile number details. Today i have also contact them but they have put my call on hold for more than 5-7 min and after that disconnect. Overall they are fraud and cheater company. anyone can purchase same product from market on very less price with compare to star CJ.

I am requesting you to do needful so that i can get my goods as soon as possible.

Regards,
Sonu Raj
[protected]

Sir,

Referring to above Matter, Please note the Contents of my Complains as Below:

I have Purchased Microwave Oven of Whirlpool from Online Shopping Net Work from STAR CJ.

My Purchase Reference Number Given by STAR DJ was [protected].

By Mistake, Address was Noted of Mumbai during Order. (Here, i don't want to emphasize the whose mistake was.) But, Product is to be Delivered in Ahmedabad. Hence, During Phone calls with Representatives of STAR CJ, We are advised to Cancel the Order and Re Order the Product. As per Terms and Condition of STAR CJ, Refund of Amount shall be Credited to Respective Account with in 8 - 10 Working Days. Order was Cancelled on 4th of August, 11. and Counting of Working Days up to Registering the Complain, Payment must be Credited to Account by 17th August, 11, as Working 10 Days are to e taken into Account. We have SMS from STAR CJ sent to us on 4th August, 11 is still with Us.

New Number of Order is [protected]. Product was Delivered to Us. But Dent and Damaged Piece was found during First Visual Inspection. So far, We have already received the New / Replaced Microwave / Product on 19th August, 11.

Our Complain is to get Refund to Our Account. We have also requested to STAR CJ Representative on Telephone, still they need more time for Refunding Money.Hence, we are forced to Launch Complain.

This is for your Kind Consideration.

Regards,

Pratik Parikh

Mobile : [protected]

WHEN WE PURCHASE KODAK CAMERA THEY COMMIT US FOR DISCOUNT OF RS400/NOW THEY GIVE US ONLY 100 RS

I have ordered a Glumen plastic container set from StarCJ on 26th July by credit card and got promised delivery in max 5 days. Even after calling them for 10 times in last 25 days not got delivery of product.Finally I have canceled the order today and they are promising to give money back in next 7-10 days. I have no trust on them and waiting for next 7 days if I will get my money back

Rgds,
Yogesh

Hi

I ordered a Maharaja Hand Blender from Star CJ Online Shopping site on 06/08/2011 which assured me delivery of the product within 3-5 working days. My order no. is[protected].

Star CJ says that they have dispatched the product and gave me the reference of the courier company named 'GATI' and my docket no[protected] on 11/082011.

I have been constantly contacting GATI and STAR CJ with no joy, the product I ordered has still not been delivered to me, on speaking to GATI they put up a false response saying that customer rejected the order and STAR CJ says they have dispatched. I am stuck in the middle because the payment has been debited from my account as the payment was made online.

I am sick and tired of the poor and appalling service I have been offered. I have wasted my money and time making calls to both these organizations getting nothing in return.

Every time from “GATI” only one response I get – Our server is down. Pathetic Service and bad responses this is what I have experienced with “GATI”.

Please Help!

I have placed an order online for Gilson Memory Foam Pillow from StarCj on 4th July 2011. There was an offer with the pillow ie, Buy 1 Get 1 Free Pillow and Assorted Face Towels. I have attached a screenshot of order. Along with I have placed order for Jaipan Hand Blender.

On 11th July 2011, I received my order. The courier person has told me there is only Gilson Memory Pillow in this, I asked him I have placed an order for Jaipan Blender too. He was not aware about it. I told him to wait till I open it. I opened the box, there was only one pillow and Jaipan hand blender. The other pillow was missing and other gifts too. Immediately I called Starcj customer care. I have told them whole story, the starcj executive has told me to keep that parcel, we will raise your complaint and our complaint dept will call you. I have to keep that parcel because I have already signed the receipt.

From last one month I am continuously following them and getting reply that they will resolve the issue soon. But till date I didn't receive my product. I have already paid for this product.

On 1st Aug' 11, I got sms that order has been dispatched. On 2nd Aug'11, I received Assorted Towels but they haven't send the pillow. When I asked them they replied we will send pillow later because all these gifts are from different company. So you will receive your pillow soon.

On 4th Aug' 11 they told that we have dispatched your product and suddenly on 5th Aug' 11, they were telling me that Pillows are out of stock, so we will send you once we will get pillow in stock.

Till date the situation is same. From 7th Aug' 11 onwards till today they are marketing Gilson Memory Pillow on StarCJ channel. I called them, the customer care executive has informed me that product is now available. But today ie, 9th Aug' 11, I spoke to their Lead, he told me that it is still out of stock. I am very confused with their varying comments and telecast on StarCJ channel. After taking money from customer they are not delivering the product. I want to raise a complaint against StarCJ and want to take an action against them.

We purchased a Sanjeev Kappor Gas Oven Tandoor (GOT) from Star CJ channel. On the channel it was displayed that we will get a free Chopping board(Cost Rs..750) along with the GOT. When we received the product, the chopping board was not there. I made a complaint on 3rd July and they said they will revert in 2 working days. No-one reverted till 15th July. I again called up the customer care and then they mentioned that I need to return the product and they will send it again. I mentioned that we have already used the GOT, and in that case they said they will check for sending the chopping board and will get back to us.

After that days passed and no-one contacted us and I had to follow-up again on 18th July, after that, after few days we received a call that they can't do anything as we have already used the GOT.

I asked them to send only the chopping board as it is a separate product given with GOT in offer but they refused. I do not understand what is the issue in sending that separately. If they cannot send it, they should atleast refund us Rs. 750 which they are also not ready to pay.

Order No.[protected]
Invoice No.[protected]
Item Code: 103672
Item Description: Sanjeev Kapoor GOT with Chopping Board

Please see if something needful can be done.

Thanks and regards,
Shalabh Manglik
C/o Dr. P.K.Manglik

my name is kamal bedi mob no [protected].i ordered onida lcd 32inches from star cj. but when it delivered to me its lcd is totally broken. i immediately call star cj .they said we will refund u .but after making many calls they does not refund my money.

I ordered microwave from star cj on 11 july and I recieved my product on
18 july. But I got a defected piece for which I made a complained to star cj
and got the reply that they will exchange my product with in 5 working
days. On 23 july i recieved another microwave but door of the microwave was
totally damaged. Again I have called to star cj they replied me again that
they will exchange my product. I request you to kindly do the needful.

I had orderded for 2 arissa classic beige art silk embroided saree (item no-102688)on 10th may through star cj website through net banking,order no-[protected],invoice no[protected],but only got 1 on 12th may'11(the total payment made was-4998/- I;e rs2499/- Per saree)the bill that I received with the saree clearly shows that I had orderd for two sarees.I made a written complaints twice regarding the missing item one on 12th may(the same day I received the order)and the other one on 22nd may, and the only call I got from the company was on 13th may and after that I made 3-4 calls to knw the status of the complaint and got the same answer that I'LL get a call from their head office,mumbai in the next 24-48hrs,which I never received .Finally I got fed up and realised that I wont be getting my product,so I again gave them a call on 26th may telling them to cancel my order so that I could get my money back for the one saree I never received. I had a verbal interation with ms.Ruchi,whom the call center person had connected on my insistence that I wanted to talk to their senoir,who again showed no intrest and she gave me the same answer that I'll be getting a call from the head office within 24-48hrs.Again I never received a call from the company so I again filed a written complaint on 8th june'11,telling them to expedite the whole thing or else I'll be compelled to take legal action, still I never received a call nor my online query was addressed.I am absolutely fed up with the whole situation .How can a company which has a reputed name be so irresponsible??.Its been more than a month now that I have been following the whole issue but haven't received any positive response from them.Finally, i wrote to Grahak Seva(online jago grahak initiative,complaint no 15056) on 10th June,and on 13th June I got a call from one of the representative of Star CJ, Ms Zara, who introduced herself to me as one of the representative of the complaint department and she assured that i'll be getting the refund (of Rs2499/-) within 7 working days, and according to her they had not send me the other saree as they were running out of stock and therefore had send only one saree and so i was wating for the refund to be credited in my account.She also accepted the fact that she has called me because i have submitted my complaint in Grahak seva.My question is how and why did the Company then accepted the money if they were running out of stock??This means that the Company has some fradulant payment system where they accepts the payment of those product which are out of stock, And then later harras the customers, like they are harrassing me.This again is an illegal practice that they are following which needs to be checked.

On 16th June'11,without consulting me or even asking me the Company sends me some other saree(its not the same saree i had ordered) which i don't need nor had asked for in my conversation with Ms Zara ,I had already made it very clear to Ms Zara that, i want my money back and not anything else in lieu of it.I again wrote a complaint to Grahak Seva on 17th June apprising them about the whole issue, within 4 days (on 21st June) i got a call from Mr Vishal who again introduced himself as a representative from the complaint department. As per him, somebody from the company had called me but i did not receive the call. He failed to mention the date and the time when the call was made to me, and even if i take his words,which is certainly not true, this dosen't give them the liberty to send anything they feel like without my prior concent or approval.This i believe they have done to shut me up and close the case from their side.I told him to initiate the refund as soon as possible, to which he said that some representative from the company will come and collect the saree what they had send on 16th June and once the saree is collected will they initiate the refund and not before that. I even agreed to this,even though the company has not done anything to gain my trust. I told him that as i will be out town till 30th June and they can contact me after that. He assured me that one of the representative will definately contact me after 30th June and that i need not worry.

Till date (12th July'11), I haven't received any call from any of the representative.I have no faith in the company, and now i don't even wish to talk to any of the representative as it just a waste of my time and energy.I request you to kindly take some stern action against the Company as this issue has been dragging over since the past two months and the Company is not bothered.I am mentally exhausted now and want some legal action again the company. Firstly, for accepting the payment for the product that they don't have, Secondly, for not refunding the amount as soon as they got to know their mistake,Thirdly, sending a bribe to close the case.


I request you to kindly look into the matter and take the requisite legal action.

Regards,
sangeeta Mishra,

Approx 1 week ago i had placed an order for my sister a Sony Ericson Mobile Yendo cost of rs. 5599/- a day after i received the delivery box, the courier guy was in hurry he collected the money & went away, but when i opened the box i had received the Fila Bag, & Speakers but the main item Sony Ericson Mobile Yendo was missing. I made the complaint but still now no action has been taken. Such a Worst service has been provided.

I had ordered two orders from Star CJ alive :

1. [protected]- daily living box: The product is torn and I complained immediately to star CJ alive and the only response I had for exchange is that product is out of stock. When I asked when it is going to be in stock, they said they will call back - that call has never come

2. [protected]: Infinity pendant set : The product was delivered wothout the free gift promoised and shown on website (a free pendant). I complained immediately, another product was sent in exchange and that also has the missing free gift.

I have complained several times for both these concerns - always the response is that customer care will ring you back, it has never happened, also the service is so poor...you call everyday , if you want to speak to a senior, you are put on hold/the phone rings for 10 mins and no one answers

This is pathetic service- first you do not do quality check of products you send, then you do not exchange them and do not even respond to the customer...pathetic service.

Could you guide me how I can take an action gainst such fraud people who cause a lot of anxiety and mentral stress to customers like us besides the money we lose?

Dear,sir
i am purchase sony ericsson moblie( cedar j108i) date on 27/03/2011
in satrcjalive shopping center.5299/-paid+ one year warranty but,after three month leter my moblie create problem in handset. i am going to sony ericsson service center for my mobile reparing.mobile is not properly charging & display also is not working & services center person is saying your mobile is not in waranty. & said, u r paid for reparing charges+moblie part charges, &They Are saying also not warranty to mobile part which is they are serviceing.

broken seal and product already used
seal of both the products - Semsung 28L convection MWO and Maharaja JMG Real, was broken and JMG was already used which is evident from the food spread over body of the JMG, even the product was already opened from wrong side. Complainet already lodged at customer care center and attended by Miss Smriti.

invoice no.[protected]
dated[protected]
Order No. [protected]
docket no.[protected]

Raj Veer Sharma
H-67/A New Palam Vihar Ph-I Gurgaon (hry)
122017

Mobile- [protected]/ [protected]

I placed an order for the Lock n Lock Holi Promotion offer on 18 March 2011. Though i recieved my order, my free gift hasn't arrived till date. Despite repeated reminder ( i.e 50 calls) from my side over a period of 2 months i haven't still got any reaction or action from Star CJ team....The last time i called (23rd or 24th May'2011) they told me that my number didn't even exist in their database!!!!!!!!!!! how could it not exist when i have been calling them for 2 months!!!! After having asked the executive to connect me to the fooor superviser Ruchi (the supervisor) tells me I am very much on the databse and that my gift has been delivered on 11th may..I wasnt even in town for that week so whom did they deliver the goods to...how callous can they be? she told me thay would inquire into it and revert on it within 5 days and those 5 days haven't still gotten over for the lazy Star Cj team...I have never come across such a poor and inefficient attitude from any service provider.

Tina Thadhani

I purchased a lock and lock 11 pcs holi celebration set from starcj.Com on 19 march 2011.Order no[protected]. The offer included 3 free lock and lock pieces in addition to the 11 piece set.I was told that the free gift will be sent separately around 1 apr 2011. When contacted on 5th april about non receipt of the gift I was told by the customer care executive of star cj that they will be sending the gift after 20 april. Till date I have lodged numerous online complaints on starcj.Com and have spoken to their call centres but they always confirm me that they will be dispatching the gift within 2 working days.I am still waiting for the free gift . Thanks
aditya agrawal
[protected]

Pls help me.

Star Cj is not giving me my refund of Rs 999. They are harrasing me from the very 1st day. Two months have been left. This was started from 4th April 2011. And today is 31st march, yet no response.

I had purchased Aurelia pack of three kurtas of rs 999. On 9 April, My order no was [protected]. The product shown on star Cj website was totally diffrent when i received that. The quality was very much cheap.

On the website, it was looking very much attractive & shining & girlish. When it came to me, i was so happy to receive that but when i opened that, touched that i was very much disappointed.

I have called them so many times but i am not getting any satisfactory reply from their side. i have all the records of written mails.

Their management is also very poor, I have list of names also. They make commitment that withing a week/ withhing 10 days bla bla we will take this back and give you refund but they dont do .

They are even not calling me, not visiting to me to take these kurtas back and giving me refund, i am very tensed, pls tell me what sould i do.


pls help me to give my refund back.
pls do help me.

below is given all conversation with star cj.

on 31 May
Star CJ

Once again, you have proved that you want customer harrasment.

Mr. Tushar, thank you so much for breaking your promise. This is your managemnet. Wow!! When management people are like that (Cheap) , how will the other executives be & how the products will be of your company, i can guess.

With due regards to your behaviour and harrasing me, i am going to take further activation by taking help of consumer court. i have list of names like Mr. Rahul, Mr. Nigel and Mr. Tushar (All management cheap people), who all promised to take action and refund mt money (Rs 999) and take cheap kurtas back , but all are sleeping.

You all are taking salaries of harrasing your customers!!!!
Lets meet in consumer court...


From: shika kapoor <[protected]@yahoo.co.in>
To: "[protected]@starcj.com" <[protected]@starcj.com>
Sent: Friday, 20 May 2011 10:05 AM
Subject: Re: Aurelia pack of kurtas

How much time do you need people to collect your cheap product.

You committed to taker it b/w 10 working days but 2 months have been left.

Take your cheap product back!!!!

From: shika kapoor <[protected]@yahoo.co.in>
To: "[protected]@starcj.com" <[protected]@starcj.com>
Sent: Tuesday, 17 May 2011 12:26 PM
Subject: Re: Aurelia pack of kurtas

You Star Cj team is really of no use!!
From day 1, you all are harrasing me.

On friday(13 may), once again Nigel promised to reply within 24 hours. And as usual, Star Cj never keep its promise. Earlier Rahul has done the same to me.

Your[protected] also, do not connect, you people also dont reply!!! The Hell!!!

I will never shop anything from you people and never recommend anybody to shop from Star Cj.

You only boast that you want customer satisfaction, actually you want customer harrasment!!!
Seriously, i hate you people.



From: shika kapoor <[protected]@yahoo.co.in>
To: "[protected]@starcj.com" <[protected]@starcj.com>
Sent: Friday, 13 May 2011 12:04 PM
Subject: Re: Aurelia pack of kurtas

Star CJ Team

Would you pls give me a reply!!
When will you take your L.S. product back.
How many times will i have to call you/ e-mail you.
You team even dont reply!
you promised to take this delivery in 10 working days. And almost 13 working days have been left and you all are sleeping.
You management is so poor that even i have never seen anywhere.
You have made me so much disappointed. i have done blunder that i ordered something from Star CJ.
I have being very nice to all but not now.
Pls stop harrasing me otherwise it will also not be good for you.

Take your product back & refund my money.

Relply me on [protected]@yahoo.co.in

From: shika kapoor <[protected]@yahoo.co.in>
To: [protected]@starcj.com
Sent: Tuesday, 26 April 2011 10:58 AM
Subject: Re: Aurelia pack of kurtas

Hi Rahul

Since Saturday, i am trying to call you. You are requested to call me back ASAP.

Relply me on [protected]@yahoo.co.in

--- On Fri, 22/4/11, shika kapoor <[protected]@yahoo.co.in> wrote:

From: shika kapoor <[protected]@yahoo.co.in>
Subject: Re: Aurelia pack of kurtas
To: [protected]@starcj.com
Date: Friday, 22 April, 2011, 1:19 PM


Hi Rahul

If these snaps are not opening, you are requested to do right click then open with and then choose program. List of programs will be there. You can choose paint or any word file then thses sanps will be easily opened.

Call me on[protected] immediately.

Thanks.

--- On Wed, 20/4/11, shika kapoor <[protected]@yahoo.co.in> wrote:

From: shika kapoor <[protected]@yahoo.co.in>
Subject: Re: Aurelia pack of kurtas
To: [protected]@starcj.com
Date: Wednesday, 20 April, 2011, 12:52 PM


Hi Rahul

As required by you, pls find attached Aurelia Pack of Kurtas photographs & see urself the quality of your product.

Star CJ is a brand and i respect that. Rahul, requesting you to take these kurtas back & refund my money.


This is the last time when i am talking to you people. From now i will speak to direct autoroties of Star CJ.

You can send me the address where i can courier these kurtas.

Thanks

Relply me on [protected]@yahoo.co.in


--- On Tue, 19/4/11, shika kapoor <[protected]@yahoo.co.in> wrote:

From: shika kapoor <[protected]@yahoo.co.in>
Subject: Re: Aurelia pack of kurtas
To: [protected]@starcj.com
Date: Tuesday, 19 April, 2011, 12:19 PM


Hi

I have called so many times to you STAR CJ team but i am not getting any reply from your side.

When you give delivery of product that takes only 2 days and now when i am saying to refund it has taken almost 10 days...How rude is that. Your Product's quality is really very cheap. It is like somebody has removed these kurta's after wearing so many times.Sorry to say, but the clothe's quality is so rough.


Earlier, my family has ordered STAR CJ Food Processor also, that was very good. That was ordered from Delhi (this onth only) and there is no complaint.But these kurta's are really not wearable.

You are requested to take your product back. Your product is kept as it is when it came to me, i didnt even touch that.

Relply me on [protected]@yahoo.co.in


Reply back ASAP. --- On Sat, 9/4/11, shika kapoor <[protected]@yahoo.co.in> wrote:

From: shika kapoor <[protected]@yahoo.co.in>
Subject: Aurelia pack of kurtas
To: [protected]@starcj.com
Date: Saturday, 9 April, 2011, 5:28 PM


Hi
My order no is [protected]. I purchased Aurelia pack of three kurtas of rs 999. To be very honest, i am not at all satisfied with your product. The product you shown on website is totally diffrent what u gave me. The quality is very much cheap. i dont wear such kind of quality.
On the website, it is looking very much attractive & shining & girlish. When it came to me, i was so happy to receive that but when i opened that, touched that i was very much disappointed. You are requested to take your delivery back and return my money.
I have called customer care also to submit my complaint.
I will definitely be in touch with Star Cj but your this product(Aurelia kurtas) is not of that quality.
Kindly take your product back & return my money Rs 999.
Waiting for your reply!!