[Resolved] State Bank of India, Branch : Nawalgarh — MBS NOT WORKING

JSKARAN

from Chandigarh, Chandigarh

Address:

Jhunjhunu, Rajasthan

I have MBS on my saving bank account. From Last 10 days this Mobile Banking Service not working Properly and I am unable to do any transaction. When I try to do any Transaction then I recieved a massage:
"Transactions over GPRS and SMS not allowed for your account code=943"

I have already submitted complaint by internet in online complaint form as Complaint Ticket Number : CC[protected].
But there are no responce from SBI.
I also send a email as a complaint to the SBI branch but its branch also not give any responce.
So Please solve my problem. and start again my Mobile Banking service on my mobile.

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Aug 13, 2020

Complaint marked as Resolved

Dec 24, 2014

eswaranvarisi's response The User ID for WAP based service is distinct from the User ID used for application based service. If you use the same User ID that is being used over application based service to transact over WAP, you will be disabled from the application based service. This restriction has been placed for security reasons. You can change over from WAP mode to application based service with the same User ID by the following procedure: - - - - Main Menu > Settings > Forgot MPIN > send the message. The ‘Forgot MPIN’ option can also be accessed from the main screen while using WAP. A default MPIN will be received. Change MPIN. Register at ATM or branch again. The User ID can now be used over application based service

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Comments

sivagec

chikkugtavc

from Mavelikara, Kerala

Same problem here too...

padhiyar

from Mumbai, Maharashtra

Same problem here toooooo

ajivallakkatu

from Kavaratti, Lakshadweep

I face the same problem, i changed my registration, Now i am not able to change the MPIN, when I tried to change the MPIN, Transactions over GPRS not allowed for your account go to the setting and change channel to GPRS, When I tried to change the chanel, two times it ask the MPIN and says Request to change channel is accepted and under progress wait for replay SMS. Pleas help...

Ph.[protected]

Vidyadhar Gaikwad

This Error Message is received if

User is registered through SMS Banking Mode : i.e. MPIN Changed through SMPIN, on [protected].

And if such a SMS Banking or WAP Mode Registered User ID is being used through the Freedom Application such an error will be received.

If the User desires to Use MBS through Freedom Application Based Mode, then to convert to Application mode of MBS.

Use the option “forgot MPIN” in Freedom, Change the Default MPIN received under setting>>change mpin options in through Freedom Application, & Register / Validate the Account through ATM (with a pre condition that the Mobile Number being registered for MBS is already updated at the CIF of the Primary account, being registered for MBS) / Branch CBS Online option no. 3 “Validation after forgot MPIN” .
Forgot MPIN request can now be made from any registered Mobile irrespective of the mode of registration by sending SMS “SFPIN<space>UserId” eg: SFPIN abc123 to [protected] or 567676 .

Please Note that the Mode through which the User changes the Default MPIN (either received initially or on use of the option “Forgot MPIN”) decides the MODE on which the User gets registered.

For further clarification send email to mb.[protected]@sbi.co.in