State Bank of India [SBI] Complaints & Reviews

I am a customer of SBT, Alwarpet Branch Chennai. I was given an SBI ATM cum Debit card in June this year.

While the ATM card works on ATM machines, we have not been able to do a single transaction on IRCTC.com (train ticket booking)

We have spoken several times to the branch as well as to the call center of SBI.

But I have not been able to get a solution except hearing that there are problems with atm cards relating to Associate banks of SBI.

This is to request for a solution to this problem.

P. Ranjani

I had taken SBI credit card. At the time of taking card it was told to me that this is free card which means I need not pay any thing extra, if I repay amount within stipulated period. And I have not opted for any insurance scheme at that time. Still when I received first statement, I found that some amount for insurance premium is included. I immediately called customer service and told them to cancell that but it was not done after repeated requests. I stopped using card in 2008. Now they are showing me outstanding 12000/- Pl guide me.

Sanika
[protected]@yahoo.co.in

Wanted to inform you that I, Satish L Saka, had taken your Credit Card Plan and didnot recieve the credit card from 1 Jan 2009 till date.

I haven't recieved credit card yet. So I am not able to take any benefits from the card which I am suppose to get. I didnot expect such poor service from such a big recognised bank.

I hope that you look into this matter and reciprocate as early as possible.

Regards,
Satish L Saka,
341, Mahatma Phule Peth, Bogam Heights,
B-wing, Flat No. A1
Pune-411042.
Mob: [protected].
Res:[protected].

I have lost my ATM card on 16th of october 2010 please lock my ATm card imediately my bank account number is [protected].
thank you.
yours faithfully
V.K.panday
phn.:-[protected]

hello sir/madam,
this is pavithra from pondicherry....
8 months ago i applied for demat account in SBI main branch.. still i dint receive my client id and password..
i contacted many people.. but no use.. actually i could not use my demat account itself and i am receiving monthly statements alone.. they deducted the money rs.400 from my account for opening account..

NAME : PAVITHIRA.B
DEMAT ACCOUNT NO:[protected]
PAN NO: BDKPP6040B

i mailed to that [protected]@sbi.co.in
for this information, i received one mail like my client id is ESBI 232694, but the password was not given if i click the forgot password link, its like invalid id.. i asked about the password.. i m not getting reply from them also..

i visited the bank nearly ten times, called them nearly fro 50 times.. my time and money only wasted..

now, i dont want to open account with them.. i want my money back.. can u help me?

One 1000 rupees fake note received form SBI ATM (ATM ID-S10A[protected],) TXN NO.5596,5597 and Transaction time 10/092010 at 10:4AM and 10:42AM. I came to know about the fake note when i deposited the same in ICICI bank, they kept that note and give a annexure receipt with details. Then immediately i complained to SBI customer care, but they suggested to visit nearest SBI Branch for further action. Now SBI is not ready to accept the complain. Also attaching the annexure received from ICICI bank for your reference.

Now what should i do in such case, where I've to bear loss of 1000 rs?
And how one can trust any banks ATM for such kind of incidents?

Requesting you to take action.



Thanks and Regards,

Dayanidhi Padhy
[protected]
Email: [protected]@yahoo.co.in

Sir,

Ref. : SBI CREDIT CARD NO. : [protected]

Credit Limit was : 20000/- and I had paid the amount to SBI but not sure Ho much balance was at that time.

I am not using this credit card from 2001 onwards, I call SBI Credit Card Customer Support to know the status of this card and Balance if any in the month of Septmember , 2010. They told out standing on the card is Rs.4 lacs some thing.

I got a call from SBI credit Card department demanding amount for settlement the card Rs.385000/-

I wished to settle the card and requested them to settle the card on principal amount dues. They denied the same.

Between 2001 and 2005, I suffered a lot in financial crises. this was very very bad time for my life.

I wrote mail to SBI head in this regards but no reply from them. Just received two call only.

Now no body is calling me except sending the statement of credit cards.

Please help me

Thanks & Regards
Yamuna Prasad Kushwaha
Mail id : [protected]@yahoo.co.in

I have had SBI card No:[protected](Pushpa.V) And I have surrendered the card by cutting it into 4 pieces and dropped in drop box at Technopark,Thiruvanthapuram in the year 2007.I have paid the outstanding amount of Rs.5931 and Rs.713 through SBI cheque no:429388 and 429389, dated 12/3/'07 and 14/3/'07 respectively.Even then,I have been harassed continuosly by your executives over phone.Therefore,I demand compensation in return for the mental agony caused by your company.

I request you to settle this matter within one week lest I should take up the matter with OMBUDSMAN.

PUSHPA.V([protected]@rediffmail.com)

Myself Gaurav Maithil and my brother Paritosh Maithil have taken a home loan in the month of june 2010. I have paying the interest religiously since last 3 months ,nothing has been explained to me regarding the scheme that has been given to me and no proper procedure has been explained to me and my brother which is to be done as soon as the loan is sanctioned. we have our job and various important works as well and we cannot come to the bank everyday to find out all these, 2 weeks back SBI has used one of post dated cheques (of ICICI) given by me, for the insurance purpose, prior doing this they have not informed me, due to insufficient money in the account i had to pay the penalty to ICICI, i need a justification regarding who should be held responsible for this insult that i have to bear.
There is lack communication from bank staff.
Since the beginning the sanction of the loan had been delayed and simple reason for this is nothing but the responsible staff either being on leave or mere carelessness.
I hope to get a reply for all this as soon as possible or else i might have to take a further step against the personnels
Thank you.

hi this is Shrikant tiwari from gwalior i just want to give u information about a corrupt officer of sbi
he is Pawan potdar designation rmpb gwalior this person asked me for 2% bribe to section the car loan . the person who had come for fi has also taken 500rs.
my contact no. is [protected],[protected] so please take some action

Dear All

With deep regret I wish to inform you that my query which was escalated on 18.09.10 has been replied over by Ms.Catherine Senior Executive on 13.10.10 inspite of several mails that the request cannot be considered as the en-cash offer date has already expired.

My SBI Card No : [protected]
Name of the Card Holder : S. Vinod Kumar

In this regard I wish to understand the following.

1.If you are not going to consider the request and say no to the customer why have you taken such a long time to revert for which I have send more than 20 reminders and I have called your customer care no of times and holded each call around 20 minutes.

2.Why are you sending a reply to the customer without the name of the person who is answering the query by just mentioning as AVP – Customer service. Are you people at SBI are coward and you are really not able to face the customer.

3.Query escalated on 18.09.10 was replied on 13.10.10 over phone by Ms.Catherine for which I have send number of email reminder and I have even spoke to Ms.Catherine Senior Executive on 05.10.10 (Tuesday) and she has promised me to revert on the status of the query on 08.10.10 (Friday) but I have not received a reply from her end. I have again called the customer service on 11.10.10 (Monday) asking for Ms.Catherine Senior Executive where I have been ask to hold the call around 15 minutes and later it was replied that she would make a call back within ½ hour as she is very busy with another customer call. Why are you people not brave to face the customer and agreeing to make a call back to the customer in your leisure hour. I have received a call back around 1 hour and she has replied that she would revert on the query within 2 days. Why are you taking such a long time to resolve the query ,are you people really not ashamed for calling the customer repeatedly and asking to extend the date for solving the query.

Since SBI card is the company which is being operated according to your own whims and fancy without considering the customer benefit and do not have a proper way of handling queries I believe this is the right time to take a call whether I should continue using your useless service. You simply keep calling the customer when you sales department are very eager to achieve the target and you do not specify any date for taking the offer to the customer and when the customer comes to you asking for the offer you say the same has expired. It is really pathetic. I have also written my escalation mail to Ms.Divya Dhody VP Customer service and Nodal officer for which also I have not received any revert from your end.

Kindly provide the below details as soon as possible.

1.Reply to my mail stating the reason for not considering the request.
2.Reason for the delay in reply for the query escalated on 18.09.10
3.Formalaities to be done for the closure of Credit Card.

With deep Regret.
S.Vinodkumar

Sir, My Name is Gulshan Kumar.

I have taken a loan of Rs.200,000 for the session 2009-11 from SBI's Branch Supwal (J&K) and my father's annual income is less than Rs.1.5 lac.

From above it is clear that I am eligible for the subisidized interest scheme for the educational loan.

Sir I have approached the bank, but they are providing the right information to me.

The manager is saying that this scheme is for students whose father's annual income is less than Rs.4000 per month and for loan less than Rs. 50,000.

Sir I till today have paid interest of around Rs.7000

So, Please have a look to this matter, otherwise I have to make a loss of Rs. 35,000-45,000

Name of Branch: SBI Supwal (J&K)
Contact No.:[protected]
My email id :- [protected]@yahoo.in

Hello, I am jahnvi k mehta, my SBI account number is [protected], i tried to withdrew money fro Hyderabad State bank ATM machine but it did not work so give a slip o[censored]NABLE TO PROCEED. later I withdrew money from another ATM machine but the mini statement shows debit of rs 2500 two times where as i got money only once. this happened on 7 the oct , the concerned person said to wit for two days and matter ill resolve as the amount of the machine is counted . I waited till today but I have yet not got the refund of y money.

Dear Sir,
I am Sushil Kumar Nigam and my account no. is [protected] State Bank Of India, Branch: Mehgaon, Sir, Now I am retired man taken retirement on 28.02.2010 from Madhya Pradesh Power Transmission Co. Ltd. -Mehgaon, From the month of march.10 I received pension regularly from my company, But after August.10 as my pension to be credited from State Bank Of India -Pension Cell, Bhopal (M.P.) But I requested several times to credit my pension in to my account, But no one is taking resposibility for the same, & saying that we have to credit pension of all the pensioners of the Madhya Pradesh, & after so much requests yet today on 12.10.2010 i have not recd. any pension. My pension is pending from last two months, As my wife is suffering from severe kidney diesease and she is on dialysis, It should be 2 times in a week which cost Rs. 4000/- per dialysis at paras hospital gurgaon. How should it be possible to take treatment without money. So please take quick action against this bank & branch as soon as possible. Hoping for your prompt action.

in the name of educational loan they make high stress to the students. even after getting all d relevant documents they not even responding anything to the loan applicant. using unnecessary words like hurting the students. unnecessarily informing the students to come to bank in working days . then students coming to bank by taking leave to the classes and they will suffer with lack of attendance , missing d classes so that their class hours will be wasted. then wats d use of getting loan and studying in college?
they treat the loan applicant students like their servants.
add. info:
name of d bank : state bank of india
branch: tirupur (THENNAMPALAYAM)
IFSC Code / MICR Code: SBIN0007921 /[protected]
Branch Code : 007921
address: NO.1, DHARAPURAM RD, SAKTHI DEVI BLDG, 1ST FLOOR, TIRUPUR, COIMBATORE, TN,638604
[protected]-2217995 IP-805501
EDUCATIONAL LOAN FIELD OFFICER NAME : VEERA RAGHAVAN
i kindly request you to take proper necessary action on those kind of fellows who miss using the students life.

This is to inform that on 11th October,2010,I had paid my application fee of Rs.830 using my SBI ATM debit card through Billdesk Payment Gateway for Graduate Aptitude Test In Engineering 2011.

I got payment detail showing showing "Invalid Authentication at Bank",Since the amount has been debited to my account ,but not yet received by Billdesk Payment gateway,where ia my money credited to.When I checked mini statement it shows RS.830 POS PRCH.How can I get my money back?

My Account No.- [protected]
My Card No.- [protected]
Payment Bank. - Billdesk Payment Gateway
Transaction Reference Id.- MSDC[protected]
Payment Status.- Invalid Authentication at Bank

With regards
Soumya Kanungo

In the month of December, 2008, I purchased SBI Mutual Fund, Blue Chip for Rs. 25,000/- (Rupees twenty five thousand only) and was allotted 4084.967 units under Folio No.11521160. On 19/01/2010, I redeemed 2084.967 Units @ Rs.12.49 each when NAV was above Rs. 13.50. It is notable that I have not been paid any Dividend during the period. Again on 1st October 2010, I redeemed the balance quantity of 2000 units and was paid @ Rs. 14.05 while NAV on the day of processing was Rs. 16.12 (Authority The Telegraph, Kolkata.) Again it is mentionable that I have not been paid any Dividend for the period. I would like to know whether The Telegraph is misguiding Customers or the Computer Age Management Services who are managing and sending un openable statements to Customers are Cheating and maintaining improper accounts. It is not obvious for every Compouter to have acrobat reader to open the account statement on E-mails. The CAMS may send statement by post. However I would like to know the actual NAV on the dates when the deposit is on growth and not Dividend Payout.

To
The Manager
SBI, Centralized Pension Processing Centre
SBI Chandni Chowk Branch, New Delhi

Subject: Revision of Pension

Ref.: Central Pension Accounting Office letter No.[protected]/625644/A1, dated 25.06.2010

Respected Sir

As per above referred letter my revised Basic Pension must be Rs.11770/- with effect from 01.02.2009, while in my account it is Rs. 11555/- till September 2010, but commuted amount has been changed from Rs. 4622/- to Rs. 4708/-

Commuted amount is also differing as Rs. 4642/- instead of Rs. 4622/-in the month of August 2010.

Above discrepancies may please be corrected please.

Thanking You

Sincerely Yours

KARIM KHAN
PPO No.[protected]

To,
Chief Manager (CPPC)
State Bank of India
Mainpuri (U.P).

Sub: Regarding six pay commissions’ arrears is not credited to my mother A/C. NO: [protected].

K/A: Chief Manager (Pension Depptt.)

Dear Sir,
With reference above subject my father late Sh.. Chet Ram receiving pension through saving A/C No.[protected] SBI Moradabad &PPO NO. [protected]. He was expired on date[protected].After his death family pension was starting on Dt.[protected] in my mother Smt. Suraja Devi A/C No.[protected] through SBI Manipuri (UP). But six pay Commission arrears are not credited in my mother A/c to till date.
It is requested to kindly look in to this matter and takes necessary action please and credits the six pay Commission arrears as soon as possible in my A/C NO.[protected] SBI Mainpuri (675).

Thanking you.

With Best Regards
Gajraj Singh
([protected])

My Mother: Smt. Suraja Devi W/o Late Sh. Chet Ram
A/c No: [protected]
Avas Vikash Manipuri (UP) 205001
Email Address: [protected]@rediffmail.com

sir,

i have a saving bank a/c at keshav puram branch. Last Wednesday i went to keshav puram branch to receive my atm pin. but they said they have not got it yet from there atm pin centre. then i again went to the branch today but its unfortunate that one of the leading banks of the world behave with the customer in such a harsh way. first of all branch manager himself told me that there was lack of staff in the branch so he would not able to hand over the pin,then i told the branch manager that i was coming here again and again to get just my atm pin but instead of helping me he told me that i was talking in a harsh manner and if i continued to behave in such a way i would not get your atm pin ,may be you can come to the branch several times.

then assistant branch manager took me to his seat and appologized and gave me my atm pin.

as a customer i just want to ask a question whether the behavior of the branch manager was correct? is't spoiling the image of the bank .if the head of the branch makes excuses what can we expect from the staff
i am having this account in the branch for 10 yrs but such behavior has forced me to think whether i should continue my account here or not? i know i am single customer may not be too important for large bank. But my opinion sbi has reached to such height because of believe of the customer in the bank.

thanking you

vikas goyal
Account No. [protected]