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State Bank of India — Very harsh and unhelpful customer service!

Hi,

I want cancel my card please give the information how to cancel the card and i want to talk with customer care & give the number .
Complaint comments  31 Comments     Updated: Share0Tweet0

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my credit card no [protected]. we want 2 make the payments of our dues of Rs 24223. please debit the same 2 my a/c no: [protected] at ur end. as the last date of payment is
9 th of nov.2007
dear sir,
sub:pls send me 3months statement(aug,sep,oct)
ref:[protected]
card exp:08/08

pls send me my sbi credit card statement.

thanking you sir,
p.mahesh
Dear Sir/Madam

I have applied for the same a year back and later on it was informed to me that it was rejected. Then one day the customer care tried to give me a loan and various offer. Then I came to knoe that it was sent to me. As I didn't recieved any card i ask her to cancel the card immediately. But still they used to call and told me it was sent to you. When I told the incident they immediately disconnect the phone. Do you please send me the customer care number??
SUBJECT :- DISPATCH OF MY CREDIT CARD AS SOON AS POSSIBLE.

I Mr. G SOMASUNDARAM RESIDING IN PALM ACRES CO-HSG SOC LTD., G/47, 4TH FLOOR GAVANPADA, M.P (RD),
MULUND (EAST). MUMBAI-4000081.

This is with regards that Ref.no:- SB[protected] (acc.no [protected], primary card no:- [protected], (233)
valid thru 09/08)

Since i haven't applied or any credit card but from your bank thrice i got a credit card which i dont need that.
And i have send twice a fax for cancellation of my credit card and once i have personally called your bank executive and got the
conformation that u would do the necessity immediately.But your bank people have failed to do that.

So I kindly hope that this time you would do the cancellation of my card as soon as possible.

Thanking you,


Yours truly's
G SOMASUNDARAM
Dear Sir / Madam

I am Ms. Poornima Pokala having a credit card of your bank (SBI).

I have dropped a cheque in drop box on 26.10.07 for the amount Rs. 3000/- (cheque no. is 543571 o[censored]TI bank).

This particular amount was debited to my UTI account on 31.10.07. As my due date for payment was 30th of every month.

This payment made by me is not shown as payments box in ur statement dated 10 Nov 2007.

I am attaching both my SBI Cr. Card statement and mini statement which showing Rs. 3000/- debited to my account for SBI.

Both the documents I have scanned in one file for quick reference.

Please look in to the matter and confirm whether the payment received by SBI againt my account and revert back.

I am expecting your reply in this regard soon.

Thanking You,

Poornima Pokala
sbi card 42014
The customer service has been very harsh and has not been helpful. They are rude and often end up giving wrong information to the clients.
For eg.
In 02/08/2007 I paid Rs. 9000/- but in that particular time my dues was Rs. 7811.13/-. So in that particular month I already paid excess Rs.1188.87/-. And for that particular reason the next month I can not pay my EMI (904.17+52.89) i.e. Rs. 957.04/- and request the customer care executive for adjustment the amount from the previous excess paid amount. The customer care executive agreed with me. But unfortunately after few days continuously some person from SBI card Dept. asked me for Rs.1800/- for the previous 957.04 and also for the particular months (Oct’07). In that particular time I already paid Rs.1000/- for Oct’07 dues. In that particular month Oct’07 I also go for a Balance Transfer for Rs. 8500/- (03/10/2007 reflected in Nov’07 statement). In that particular time SBI card Dept. send me collection agent and when I refuse to pay him he told that he can not return with empty hand the amount should adjusted from my balance transfer amount. Then I gave him a check for Rs.810/- But unfortunately when next statement (Nov’07) generated I found there was a FIN Charge on Unpaid Flexi amount Rs. 27.94/- added with my statement and Rs. 904.17 also not adjusted from my Total Amount due for this month (which is in the upper part of the statement) instead of that it is adjusted from Total Outstanding under Account’s summary (Which is the button part of the statement). And Dec’07 statement this type of error also found. (The think is that I can not receive the previous 2 statements hard copy, after receiving the hard copy of Dec’07 erroneous statement I view the Nov’07 statement through internet.). Recently I found through internet there is also a charge added which is under unbilled transaction i.e. Check pick up fee Rs. 61.80/-. My question is why I should pay this fee. I am totally confused, and don’t have any faith SBI Credit card Dept.
I send them mail regarding this for 4 times but still no reply is there.
There were several other incidents.

Regards
Arijit
The Agents of SBI cards are getting details of Account holders from State Bank of India, and contacting for giving credit cards. The Card Company using SBI logo which is deceiving. The agents at the time of obtaining signature in the application form say that the card is given free of cost for life time. Many people told me that they were cheated and lateron they got bills for activation charges etc. Some people told me that they get calls from insurance company ( Royal Sundaram) and even though they did not gave their consent, they got a policy worth 10 Lakhs and premium debited to their account illegally. I feel that the Name of the Card company should not have the words "SBI" and the card company should not use SBI logo. I hereby advice all the persons who got cheated by SBI Cards to approach Reserve Bank of India, ([protected]@rbi.org.in,[protected]@rbi.org.in,[protected]@rbi.org.in,[protected... Ministry of Finance- Govt. of India,([protected]@nic.in)[protected]@hotmail.com Banking Ombudsman, (see RBI Site). I have already taken up the matter with RBI on[protected]. Take up your greivaces against SBI cards with RBI/Ministry of Finance/ B.O. for redressal.
i have applied for sbi credit card at rourkela,orissa and inbetween i have changed my job and shifted to bhubaneswar on 10/12/2007. i applied in nov'2007.this was intimated to the agent concerned. but sorry to state that till date , 14/01/2008 no one has contacted me nor the card has been delivered. i have already given my new address to the agent in question. please do the needful.
my new address is
sarad kedia
taraini palace
plot no.2
flat no. b201
bhubaneswar - 751007
cell no, [protected]
It is the card with the worst customer care. The annual fee is charged for some with no consistancy.
Hi,

I took SBI Credit card in a corporate connection, while giving they said there is no AMC. But after 1 year the charged Rs. 900 as AMC, I disagree to pay the same. The AMC amount is now become Rs. 6000. whenever I ask for the payment centre in Mysore they doesn't know the Mysore office address.

Till today I didn't received a single statement, only monile messages I am getting. I want to return the card back,pls. help me out. My contact No. [protected] - Geetha
I have been applying for SBI credit card online, several times, and their customer care never contacted me. Very poor [email protected]@@@@@@

Regards,
Sunil Choudhary
[protected]
[protected]
I have been applying for SBI credit card online, several times, and their customer care never contacted me. Very poor [email protected]@@@@@@@@@

Regards,
Sunil
[protected]
[protected]
I am very harash since received your card,My statement shows so many fake amounts.Statement shows a money transfer cheque which I never received as well as Mediclaim health cards amount which I hv not requested,why the amount showing in credit,also ur collection dept.said that issue would be cleared after deposit the premium amount.
Pls note I have deposited all the premium amount without receiving clear statement from ur end.But still I hv not getten any call or letter from ur side.
My card no : [protected]
Request ur personal intervention and resolve asap.
I am very harash since received your card,My statement shows so many fake amounts.Statement shows a money transfer cheque which I never received as well as Mediclaim health cards amount which I hv not requested,why the amount showing in credit,also ur collection dept.said that issue would be cleared after deposit the premium amount.
Pls note I have deposited all the premium amount without receiving clear statement from ur end.But still I hv not getten any call or letter from ur side.
My card no : [protected]
Request ur personal intervention and resolve asap.
Dear Sir/Mam
I bought a New Nokia 2630 Phone on 29th Oct 2007 from Delhi. But Now the current position is that my Phone is not working properly(call droped network problem) and also I am without a phone for almost a month, which is a basic need for life.I submit the phone to Nokia Care Gulati Communication Delhi. on 29th Feb08 but their the handset is not repaired. And he is saying repaired is chargeable amount. no warranty in your phone your mobile is damaged.I have other liabilities too and important work to do. Due to not availability of my Phone I am unable to Contact anyone and wise versa. My jobsheet number is[protected]/080229/88.
MY SBI CREDIT CARD RETURN TO GURGAON DUE TO THE FOLLOWING :-
1. my address has changed. Now new address is
Swapan Kumar Haldar
World Vision India
Programme Monitoring Office
Banphool Nagar Path
Basistha Road, Dispur
Guwahati - 781 006
Assam ( Mobile No.[protected]
2. I had Open heart Surgery ( coronary artery),
Last week Of December 07, and in bed rest during
1st week of february 08, that time call came from
Blue Dart with consignment No. [protected]
told me to collect personally because he went to old
office and did not find .
Since I was not able to come due to sickness so CARD
went back to Gurgaon .
I have Joined in the New Office, Hence Pleae
resend the Card to the new Address and confirmed through e mail .

Thank you
My SBI CREDIT CARD RETURN TO GURGAON DUE
TO THE FOLLOWING :-
1. My address has changed . Now new address is
Swapan Kumar Haldar
World Vision India
Programme Monitoring Office
Banphool Nagar Path
Basistha Road, Dispur
Guwahati - 781 006
Assam ( Mobile No.[protected]
2. I had Open heart Surgery ( coronary artery )
last week of December 07, and in bed rest during
1st week of february 08, that time call came from
Blue dart with consignment [protected] and
went to old address. but call me in my mobile and
he told me to collect personally .

Since that time I was in bed rest I was not able to
collect, hence that card returned to Gurgaon .
I have joined Office so kindly resend that card
to the above mention new address and confirm
Thank you
dear sir i loos my credit card so help me and get a card
Hi Sir,
I applied for the credit card of State Bank of India 2 months back, but till now i didnt get any status regarding this, so kindly pass the information to my mail id or else to my contact number, what is the status at present.

Thanks & Regards,
Asmara

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