State Bank of India [SBI] Complaints & Reviews

I wish to complain about an offer for Health Insurance thru Sundaram Finance Insurance. The offer was made over phone by the SBI Credit Card customer services dept sometime in October 2007. I was told by the telecaller that the documemts for availing the same would be sent by mail to my mailing address and only after I had filled in the same and returned it would I be billed for the same. The documents never reached me but all the same I was billed for the insurance in my Nov 2007 statement. When i complained to your customer service they informed me that the entry would be reversed. This was done in the NOv 2007 statement, but was reinstated in the Dec 16th 2007 statement, where I am debitted for insurance that I have never availed of. I am debitted to the extent of Rs.3189/- for a service I have never availed. My SBI gold card no is [protected]. I would like you to look into this complaint with all seriousness and solve the problem at the earliest.

hi sir/madam

i am Sanskruti S Kadam and from last 2 months i applied for axis bank credit card and and since than there is no response from your side so plz...do me a favour let me know that how much time it will take for the processing.

thanks
Sanskruti Kadam

My sbi card no is [protected] . I have received my monthly statement for the month of jan 2008. the statement is showing a transaction of 43,50.00 EUR with Trenitalia_ vendita o roma it . This is absurd. I have not used this card for the said transaction. I have been informed about other transactions made on this card. I therefore dispute for the said transactions. I am ready for all legal actions regarding settling these transactions because I have not done any. I also inform you that after settlement of these transactions I am going to surrender my card. I do not want to use this card any more.

The transactions have been done on the Add on card on name Mr.,vara raj.E the main card is the name of Esther Urmila. Kindly look into the matter and settle at the earliest.Esther Urmila. Card No. [protected]. H>no 3-4-74/1 lingampally kacheguda Hyderabad

SBI is the best worst customer service i never faced. The way representatives speaking and the way they try end the call all are very very embracing.One incident happend for me is i applied SBI card around 6 months and that was approved but till i didn't recieve any card. Over i am keep on calling and following customer service but i am sure that i won't be. It's a really very ery bad service i never never seen and experienced.

I got the SBI Credit Card through some call center, she/he assured me that its a life time free credit card and there is no other charges until you use the card. I just believed her/him and accepted for Credit card. I received the card within a week or 2 weeks. I kept the card safely in my cupboard. From that time till now I never used it. Then I got a call from SBI Credit card devision that I have to pay Rs.8600 plus, then I explained the situation to customer care people.

“i.e after my acceptance I got a call from SBI call centre for Medical health insurance for 4500 ruppes per annual and this amount will deducted on monthly basis.

Till now I am not received any medical insurance documents from SBI Credit card devision.

After few days i got a call from call center for payment and saying that you need to pay so and so amount , but I said that I am not used my card any ware and till now I am not having PIN Number also, with out receiving Insurance document how can i pay insurance charges and other charges .

Now they are telling that I need to pay 8600 ruppes including late payment and intrest charges.”

I asked call center person, if you are a insurer, with out receiving insurance document are you willing to pay all the charges, but he is not replaying for this question.”


Today (29/01/2008 at 1:00PM) I called to customer care center and explained about the situation and logged case for cancellation, request #mq[protected].

So I am requesting you to cancel my SBI Credit card.

hi
This is Kiran babu daram. i have purchased a washing machine for Rs 6700/- on 04/01/2008 at Sonovision Vijayawada. i used my SBI Debit card to pay the bill amount. When they swiped my card in the machine "transaction failed" message came. when i went to ATM and checked my account bill amount is already deducted. when i shown this transaction slip to Sonovision, they have not accepted. they have shown in their machine that transaction was failed. i have lodged a complaint with SBI. till date there was no response. Anybody can please help. what i have to do.

regards
kiran babu daram

I have been using the SBI Credit card since last one year and was paying the amount due till Nov,07. In the month of Sept'07, I lost my job and was jobless for 3 months in continuation. During this period my payments got delayed and my cheque also bounced. I explained my position to your agents and explained them that I will clear the due as early as possible. Now I have joined a new company and went to the collection office and told them that as soon as I receive my first salary, I will start making payments. Your agents have now started harassing and abusing me and my family in the locality I live. They have said that they will use all means including goondagardi and lifting me from my house or will take away my household goods if I do not make payment this month. My wife is under severe depression as she feels that your goons may harass me physically. I have clearly explained them that I will start making payments from Feb'08 onwards but they are now sending goonda elements to my house for recovery. The name of those persons are Dharmendra, Raju and few others.
I am not an intentional defaulter and intend to pay the dues. Since I was jobless for more than three months I was in a severe financial crises.
I request the bank to stop these poeple from using unlawful means against me and my family. I promise that I will start making payments from Feb'08 onwards.

Thanking You

Manish Bahadur
Sonari
Jamshedpur

SIR, MY CARD NO [protected], BILL FOR 20.01.2008 FOR RS.23200.00, I WANT TO KNOW ABOUT THE PURCHASE BILL OF 27.12.2007, FU COM RETAIL PVT LTD MUM IN, DETAILS OF ITEMS PURCHASE AS PER MY KNOWLEDGE IT IS NOT PERTAINS TO ME, PL DO THE NEEDFUL

I have using this tata credit card from the last two month back today on 26 january 2008 at 4:30 pm somebody picked my pocket in which the same credit card was there after lodged my complaint in customer care and police station too somebody missused my card and the customer care executive said that sir"you have to pay the whole amount whether somebody else use it for that we are not responsible"Why i pay the amont which i did not use they can check my sgnature at the invoice of the misusing amont if it is not match so why i will pay the same.kindly do something for my help

On approaching the Branch Manager, State Bank of India, Ruadrpur Branch, PO Rudrapur, District Udham Singh Nagar for sanctioning OD limit he asks for 1% of temporary OD limit as bribe and on giving the bribe through his middleman OD limit for any amount say Rs.50 lacs, 1 crore etc. is sanctioned and if no bribe is proposed, the borrower is told that your proposal for OD limit will be sent to Regional Office, Haldwani for sanction and will take 2-3 months. This Branch Manager's total attention is for minting money through bribe and he is not concerned about proper functioning of branch and those employees who are not happy with his such functioning, he arranges for complaints against such employees through his goonda gang some of those are posted in BHEL. Such type of two complaints are at present lying at the Branch. Please investigate through some RBI officials. The branch manager says he needs money for purchasing his house.

Dear Sir/Madam,

This is with reference to the SBI card number: [protected]. I am writing about the issues I have faced while dealing with customer care that have led to inconvenience at my end:

Issue 1

- My birthdate was recorded wrongly by SBI Cards. When I called customer care I was given a fax number to fax an application and my proof of DOB. I did so and the receipt was confirmed by the representative.

- When I called after a few days they said that the DOB change is 'under progress'

- when I called again, they said they have not received any documents from me (sounds a bit contradictory to me) and till date the DOB remains the same

Issue 2

- there was an "optional" insurance given to me without asking me

- again I had to call customer care to get it cancelled, but they said I just need to pay a small amount every month so I decided to keep it. There are 3 heads under which the insurance amount is charged, the rep told me those were one time charges, and I just need to pay a premium every month

- since then, every month I kept on getting all the three heads the amount being far more than what the rep had said I will have to pay

Issue 3

- I got several calls from one rep just because I mentioned that I might go for balance transfer and he convinced me to do so after telling me that only around 200 rupees would be charged initially

- for last month's payment, a day before the due date I get a call that I have not made the payment and that SBI will send their rep to collect the payment and there would be no late fee. I propose to make an online payment and I am asked not to do so but wait for the rep

- I make the payment to the rep

- I get the bill for this month with 'late payment charges' and also some 'finance charges' which the rep says that are because I made a partial payment (but that is what the other rep told me to do !!!) and as he cannot revert's my charges he cancels my card

Although it is a long mail that I have written, it is not because I have loads of free time but because of my belief that SBI can do better than this.

If you can follow-up this matter that would be extremely kind of you.

--
Swati Lohiya
McKinsey & Company (India)

Date : 23/01/2008

To,
SBI credit card Department

Ref: Credit Card No. [protected]

Sub:- Block the Card Due To Annul Fee Charged By You. & Resolve the matter.

Dear Sir,

i am having a account with credit card No.[protected] its given by you as a life time free credit card but after one year you charged me a annual fee for the new card. before sending a new credit card u have to confirm with me but you have not confirmed. against this i had already launch the complaint on your toll free no.[protected] complaint no.[protected] spoken with Mr.palam on Dated : 23/01/2008 at 2.44 pm and he is not ready to reverse the annual fee for the new credit card. if you had given me a life time free credit card than how can u charged me. for this reason i have blocked my card.

please do the needful for me.

thanking you
Hitesh Khetiya
([protected])

Hi Sir,

I have one SBI VISA GOLD credit card. Intitally they have offered me some insurance cover along with this card and i have declined it at that moment only , but they are regularly deducting the premium on my card after most of the complains i file in their customer care centre.I have also blocked my card few months back and still tey are sending me the notice and phone calls of outstanding payment of that premium. I am fedup with this please do something.

Regards
Abhishek

DEAR SIR,
I HAD BEEN RECHARGING MY VODAFONE MOBILE ([protected]) THROUGH SBI ATM BT SENDING SMS TO 140 FOR LAST 1 YR.SUDDENLY,IN NOVEMBER 2007 WHEN I TRIED TO DO THE SAME I RECEIVED A SERVICE REPLY FROM 190 STATING "YOUR MOBILE NUMBER IS BARRED.YOUCAN NOT ACCESS THIS SERVICE FROM YOUR MOBILE PHONE.PLEASE CONTACT CUSTOMER CARE AT [protected]".THOUGH ON ATTEMPTING TO CONTACT THE SAID NUMBER OF CUSTOMER CARE EVERYTIME I FOUND IT UNVAILABLE.I CONTACTED THE BRANCH MANANGER OF SBI,BARUIPUR(CODE-1490) WHO EXPRESSED HIS INABILITY TO SOLVE THIS PROBLEM.I TRIED TO RE-REGISTER MY MOBLIE AT SBI ATM WITH NEW PIN BUT IT ALSO DID NOT WORK.I THEN CONTACTED VODAFONE STORE WHERE FORMAL COMPLAINT WAS LODGED WITH THE ASSURANCE OF GETTING IT SOLVED IN 48 HRS.BUT NONE BOTHERED TO REPLY ME BACK.MY SERVICE REGISTRATION NUMBER FOR THIS COMPLAINT WAS[protected] DATED 21-JAN-2008 17:18 HRS.I TRIED TO REGISTER MY MOBILE TO ANOTHER ATM CARD.I GOT ANOTHERE PIN FOR 2ND ATM BUT I COULD NOT SUCCEED TO RECHARGE AND GOT THE SAME REPLY SMS.INSPITE OF HAVING SUFFICIENT BALANCE IN MY ACCOUNT AND VALID ATM CARD I AM BEING DEPRIVED FROM GETTING BASIC SERVICE SUPPOSED TO BE PROVIDED BY SBI ATM AND VODAFONE....PLEASE HELP....MY SBI A/C NO [protected]

Application was taken from me regarding giving SBI Platinum Card, along with all necessary documents on 17th December 2007. I received a confirmation call, to verify my details. Subsequently, 3 weeks later, I received a letter signed by Nirupam Sahay, Vice President-Marketing that currently they will not consider my application for issuing the card.

This is pretty disgusting ! If this was the case, why did I receive the verification call ? Also GE personnel who collected my application repeatedly kept me telling that the Card is ready, and is lying in Gurgaon, and will be delivered to me shortly.

Now, the RSM of GE (Pune division), Kapil Khanna is telling me that they have nothing to do in this. He even told me that the card will not be issued to me, and dared me to do whatever i can do.

An organisation like SBI is not expected of this service ! And if people like Kapil Khanna is hired by GE to offer SBI Credit Cards, then its a shame on GE as a whole, and SBI in particular.

Manoj

how to credit money to another account

pls send me any notes

its urgent

I intented to send $100 to india to my brother. So i choose SBI express remitt,and registered online in the site.Unfortunately i mentioned my brothers account name wrong in the sbi website.They cut the amount from my US account and displayed transaction approved. The money niether retuned to US nor remitted in india. I have made several calls and put 100's of emails about money since i was in great need of it.But they dint reply and even they dint treat me well(unattended towards customer).

Its been a long time (12months). I have luanched a complaint on banking ombuddsman in reserve bank of india to sue the SBI. my brother faced a lot of problems lack of money.

the SBI should be punished for its recklessness.

Dinesh.

I had purchased the credit card in March 2006.There was no medical insurance. when I receive the statement it was there. its keeps on increasing. I have used only once for Rs 135/ and deposited Rs 1400/. card had been blocked in Dec 2006. The bill is coming every month till last month. phone call come that disturb me lot. Please do something to solve this problem. I have never used this card except once.

Sub: Release of new Credit Card [protected]

Ref: Ref Code: NXD Dated 7th January 2008

Dear Sir,
This letter of mine may not be the only one you perhaps get from many of customers/consumers but it surely will make you aware about the atrocities being committed by SBI's inter departmental staff.

I shall like to bring to you notice that SBI had issued a card [protected] on my name and an additional Card [protected] to my wife both having an expiry date of 11/07 (November 2007).

My first complain is that I was unable to use the card since long initially pending payments which I feel I had been making for almost 2years but it was only when I called the 24hour helpline[protected] the person on the other side confirmed that my card has been made inoperative since long and if I registered a complaint then a letter would be sent to me to clear all my outstanding dues in a single shot after which I shall be issued a fresh new card.
When I sought explanation after registering complain as why I was not informed about my Card usage declination he was unable to answer my query [Complain no.”MQ[protected]” as given after the preliminary enquiry by the call center person] my complain in this regard is when I was unable to use my card since long and also SBI failed to send a letter for settlement why am I being asked to pay partially? Please also tell me why a new card has not been sent and also a letter in regard to the statement made by the call center person is true or not.

My second complain is I after registering my complain have got more than 3 calls asking me to pay my due amount do you not have an ONLINE call log which tells the status of a customer to the caller before he/she makes a call? If so then why am I being harassed by your people?

Should I mark a copy of the letter to RBI and Consumer Forum too?, as because it has gone too far to be hidden and please understand that I am working with the Government of West Bengal and wanted to clear all my dues since 2006 and had heated debates with ill mannered SBI call center people but no letter was sent to me to tell me exactly what amount I should pay.
Sir, I humbly request you to kindly see I get justice as a Customer and please help me clarify my queries to help me understand my fault.

Just to bring to your kind notice I have Credit Cards from ICICI (Gold) 3 nos., ICICI EMI Card 1no., HDFC 1 No., ABN AMRO 1No., I have been banking with ICICI for more than 4 years and also HDFC for over 2 years, I enjoy a Home loan with EMI of Rs.10500/- and also a personal loan from HDFC with EMI of Rs.6644/- and no default since last 2years plus from any also my monthly net salary is Rs.44000/- which leaves no question of my intention of not paying your CREDIT card.

I expect an early and favorable reply.

A Cheated Customer

Anindya Kumar Banerjee
&
Chaitali Banerjee

Dear Sir,

I was using SBI Credit Card for 2-3 years between[protected]. I used to make all the due payments on due date without fail. However, in one of the months, I did not receive any bill from them and accordingly I did not make any payment. Next month I received the bill in which they charged me extra Rs. 300/- for non payment of bill in earlier month. I paid the bill for that month except for the amount of Rs. 300/- and wrote to them promptly that they had wrongly charged me extra Rs. 300/- for no fault of me. It was their duty to send me the bill and I had never defaulted in my payment obligations in any of the earlier months. However, they did not respond.

Thereafter, every month they kept on charging me Delayed Payment Interest since I was making all the payments due except for the delayed payment interest they were charging in the bill. I kept on writing to them that I do not agree to such charged levied in the bill but there was no response. Incidently, they have their office only at Delhi and they only give their Post Box no. for all correspondence.

Exhausted, I finally sent them notice under certificate of posting as no regd notice can be sent on post box address. Thereafter, they replied that I would have to pay all the charges which I refused and wrote to them that I was surrendering the card. I promtly stopped using the card thereafter but before that I paid all my dues except for the penal charges they had levied. I again wrote to them thereafter several times but they persisted on following me up for recovery rather than replying to my querries.

Now they are after me and harrassing me day in and day out through their recovery agents and by calling me on my telephone and mobile. In spite
of my repeadedly informing them that I had all the requisite and legally and morally justified dues, they are still persisting with their threats and are asking me to pay or face dire consequences.

Incidently, I have my housing loan a/c with one of the branches of SBI since 2000. The branch has lost all my original documents and is now skirting all responsibility in this regard and instead pressurring me to bring certified copies of the documents from sub registrars office and execute a regd mortgage. All my monthly payments are up to date.

Kindly advise me as to what remedy is available to me. Thanking you,

yours' faithfully,

gokul rathi
11, savitri apartments, abhinav lane, erandawane, law college road, pune - 411004
ph[protected]/ 25443766

mail - [protected]@yahoo.co.in