Ref: Credit card/0708
Date 18.12.2007
To
The customer care
SBI TATA CARD
Sub: SBI TATA Card - Cheating & Failure of security system
Dear Sir
I have to state that I had been having strong faith in business ethics , social responsibility , secrecy and procedural compliance of your bank, as my experience with your bank in last six years, however incidence which occurred with me on 14.12.2007 has broken my confidence and question mark on your business ethics. We request you to go through the below paragraph whereas whole incidence is described and correct your procedures for better interest of consumer and society.
I was issued SBI TATA credit card ( Card No [protected] , Name Inamul Haque ) year back, which I kept with me to use under emergency when I run shot of fund hence forth not used at all. On 14.12.07 two executive with proper ID card of SBI visited my residence and told me
I ) You are a SBI TATA credit card holder and you have not used the card for last. Card is not issued to keep is unused.
2 ) As per our bank instruction , You are required to surrender the card, and We have come from SBI to collect the card.
Since the executives were polished and knowing the confidential information that is card not used so far, and were aware about the my address , and that they were having ID card of SBI Bank, it could make sense to believe that they are really doing their work and they have come from bank, as such I have handed over the seal pack of Credit Card to them.
As a preliminary measure I asked them to give receiving on a piece of plane paper which they agreed to do ( Attached )
I was sure enough about the credibility of executives hence did not find it important to intimate telephonically to customer care. However on 17.12.2007 I was in visit to SBI Bank , Main Branch, Bistupur where I enquired about this Not In Use Card Collection from residence, I was surprised with the attitude of staff, Nobody at all took my version seriously and nobody liked to answer anything about this. Then I got restless and my inner faith started doubting about the credibility of Card Collecting Executives. I called SBI Helpline No. 50008000 and I was updated that
1) There is purchase of 50000/- from Sri Jagdamba Store Jamshedpur on 16.12.2007
2) There is withdrawal of 20,000/- on 15.12.007
3) Some other purchases costing around 5,000/-
Above shocking news is broken my confidence and I cheated by so called disguised executives, virtually they made use of my card.
Innocent people like me is bound to be cheated as there is no security measure by bank. We line in clean and civilized colony of Jamshedpur where cheating and theft is uncommon .
Your bank is also partly responsible, as there is no security measure taken , had it not been the responsibility of bank
1. To give the verification/ confirmation call at the time of purchase to card holder when a transaction more than 20,000/- happens. Or other such control which bank like HDFC does. However SBI does not do so ,this was confirmed from your customer care,Gurgaon.
2. To send SMS to card holder when transaction occurs on card.
3. To take special security measure on card dormant/not in use for longer period like
one year.
4. To ensure secrecy of information regarding credit card and card holder. As how a person got confidential information regarding my card that it was not used for one year, the information which he used to win my confidence. Definitely it was leaked out from one or other channel of bank.
5.There must be check point if card not using since 1 year and suddenly using it maximum limit and over limit .
All banks dealing with credit card are able to ensure above security and protect their customers, this was expected from Big Corporate Like SBI as well, surely in greater interest of consumer and society, you need to introspect your system otherwise more such cases will happen.
I have contacted personally the local police station and wanted their help in this matter, police is very much ready to catch the cheater if
1. Photograph of cheater is provided – you may kindly arrange downloading photo from ATM from where person withdrew the money. This must be traced .
2. Complete address of Sri Jagdamba , Jamshedpur ( Shop) where cheater made puchase of 48,000/- so that something can be traced.
Besides above two information, I wish to hear from bank what action has been taken by bank to improve the information security system point wise so that SBI TATA card holders are secured and free from such risk.
I also expect sharing of loss caused due to inappropriate security system for which bank is liable.
With an opinion that SBI is customer driven bank & believes in feedback and improvement made in greater interest of customer and society.
Thanking You
Yours Sincerely
Inamul Haque
Credit Card No [protected]
( SBI Tata Credit Card)
Aug 13, 2020
Complaint marked as Resolved
Date: Thu, 10 Jan 2008 07:04:16 -0800 (PST)
From: "rahul h2" <[protected]@yahoo.com>
[protected]@rediffmail.com
Add to Address Book Add Mobile Alert
Subject: A/c setteled by ur exective but they dont give the letter (mr. sarvesh,head amritsar)
To: head.[protected]@ge.com, feedback.[protected]@ge.com
Dear Sir
My self is rahul kapoor and me credit card a/c number is[protected].Mr. sarvesh([protected]) setteled my a/c in rs 23000 and i gave the chq of rs 10000+13000 in dec07 but rs10000 is cleared from my bank and 13000 is bal.now i request to mr sarvesh (head amritsar)so many times that please give me the settelement letter but now they ignore me.today i already log a call number [protected].i already have hdfc card from last 2years his service is very good.
Sir this is third time that ur exective promise me and they dont fulfill.please action on them or call me i will tell u my history of a/c.my contact numbers are [protected], [protected],
i know that SBI is good group but i think i[censored] have that kind of peaple so that customers are not satisfy.in amritsar there are lots of complaints againt ur exective pls help me so that i will pay the charges of sbi card.plz call me or mail me i wait response from ur side
thanks
sbi a/c number[protected]
Rahul Kapoor
[protected]
Date: Tue, 15 May 2007 04:10:55 -0700 (PDT)
From: "rahul h2" <[protected]@yahoo.com>
Subject: Fwd: 11000 waiver given by collection agent........................
To: head.[protected]@ge.com
CC: feedback.[protected]@ge.com
HTML Attachment [ Scan and Save to Computer ]
Dear Sir
plz do the needful becoz i still dont received any call from exective only received mail that u pay 11000apx amount plz clear that i want to settelled my card..plz call from ur exective so that we clear all issue and made payments........
Note: forwarded message attached.
Rahul Kapoor
[protected]
[protected]
[protected][protected][protected][protected]
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Forwarded Message
Date: Mon, 23 Apr 2007 23:20:29 -0700 (PDT)
From: "rahul h2" <[protected]@yahoo.com>
Subject: Fwd: 11000 waiver given by collection agent........................
To: head.[protected]@ge.com
CC: feedback.[protected]@ge.com
HTML Attachment [ Scan and Save to Computer ]
Dear Sir
Yesterday i mail u regarding clear balance but then i hold the chq in my bank .today i call ur customer care executive and forward complaint {[protected]} but still i don't received call from ur side so that i stop my chq...
in future i request u plz call me from ur reputed officer so that i clear all problems
i stop my chq there is only reason that ur dept. not care our customer bacoz this is my 4th mail and u cant reply me i dont know why????????????????????????????
STILL WAIT FOR REPLY....................
thanks
Rahul Kapoor
[protected]
[protected]
[protected][protected][protected][protected]
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Forwarded Message
Date: Mon, 23 Apr 2007 00:24:24 -0700 (PDT)
From: "rahul h2" <[protected]@yahoo.com>
Subject: Fwd: 11000 waiver given by collection agent........................
To: head.[protected]@ge.com
CC: feedback.[protected]@ge.com
HTML Attachment [ Scan and Save to Computer ]
Dear Sir
plz do the needfull now chq are clear from my bank{50000}.as commitment from ur exective now i dont pay bal amount and use card{commited by amit}.plz provide solution ...................
Rahul Kapoor
[protected]
[protected]
[protected][protected][protected][protected]
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Forwarded Message
Date: Fri, 20 Apr 2007 10:49:21 -0700 (PDT)
From: "rahul h2" <[protected]@yahoo.com>
Subject: Fwd: 11000 waiver given by collection agent........................
To: head.[protected]@ge.com
CC: feedback.[protected]@ge.com
HTML Attachment [ Scan and Save to Computer ]
Dear Sir
plz do the needful.i m still wait ur reply?????????????
Note: forwarded message attached.
Rahul Kapoor
[protected]
[protected]
[protected][protected][protected][protected]
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Forwarded Message
Date: Thu, 19 Apr 2007 03:56:35 -0700 (PDT)
From: "rahul h2" <[protected]@yahoo.com>
Subject: Fwd: 11000 waiver given by collection agent........................
To: feedback.[protected]@ge.com
CC: "rahul kapoor" <[protected]@rediffmail.com>
HTML Attachment [ Scan and Save to Computer ]
To SBI Credit Card
Dear
my self is rahul kapoor and my SBI card no.[protected].dated 12-4-07 I received call from [protected].Mr amit {payment assistance}told me about my outstanding and provide 11000 cash waiver on my outstanding and ur card is also countinue.ur executive rajiv {city master local agency}agree to give me offer. On same day I give 2chq {25000, 25000} receipt no.7941971, 70.
and call to ur customer care request no.[protected] {mansi told me that not such offer available for u }
now pls tell me why i clear the chq from my bank and if that person have rights to call customer and provide such offers then why ur exective told me that person {amit}false....in future i never give u more amount........
plz call me abt this matter[protected],[protected].. and also send scanning of receipt and in chq backside ur exective signature on line{all dues clear till 5-5-07} ..........
Rahul Kapoor
[protected]
[protected]
[protected][protected][protected][protected]
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Forwarded Message
Date: Thu, 19 Apr 2007 03:42:16 -0700 (PDT)
From: "rahul h2" <[protected]@yahoo.com>
Subject: 11000 waiver given by collection agent........................
To: feedback.[protected]@ge.com
CC: "rahul kapoor" <[protected]@rediffmail.com>
HTML Attachment [ Scan and Save to Computer ]
Dear
my self is rahul kapoor and my SBI card no.[protected].dated 12-4-07 i received call grom[protected].Mr amit {payment assistence}told me about my outstanding and provide 11000 cash waiver on my outstanding and ur card is also countinue.ur exective rajiv {city master local agency}agree to give me offer.on same day i give 2chq {25000,25000}receipt no.7941971,70.
and call to ur customer care request no.[protected] {mansi told me that not such offer avaible for u }
now pls tell me why i clear the chq from my bank and if that person have rights to call customer and provide such offers then why ur exective told me that person {amit}false....in future i never give u more amount........
plz call me abt this matter[protected],[protected].. and also send scanning of receipt and in chq bachside ur exective signature on line{all dues clear till 5-5-07} ..........
Rahul Kapoor
[protected]
[protected]