[Resolved] State Bank of India — IMPROPER SERVICE
Sir,I have received my bill for a value of Rs.1969 due date on 8.11.07. I have put my cheque of Bank of India,R.N.puram branch,Coimbatore dated 5.11.07. for the above value on 3.11.07 in drop box. I have received message from you that you have received the cheque and sent it for collection. after two days when I am out of station I have received message that my cheque is not collected hence sent new cheque,I talked with your customer service they told that my cheque was returned from bank stating there is no fund hence I have to issue new cheque and late fee will be added. I clearly told your customer service that I have a balance of Rs 40000 in my account hence there is no chance of cheque returning,also I have contacted the bank they told they have not received any cheque from SBI credit card and they have not returned,if they have returned they will enter in their system also they will put a fine of Rs 80,nothing is made in my case, this matter I have informed to your customer service,also I told if my cheque is returned sent me a copy of that,but they said they want account statement from the bank,and send it to you by fax, today I returned from out of station and met the Senior Manager, Bank of India,he clearly show all the records that my cheque is not received and hence not returned,he also gave me the account statement of my account from 1.11.07 to 15.11.07 duly signed by him,I have sent the same to your fax no[protected] nearly ten times till I have not received any reply.Hence I am not responsible for the delay.
Hence you can send the cheque for collection and I am not responsible for the delay,further if my cheque is misplaced sent me a letter stating the reason so I will issue a new cheque.
Your customer service is asking me to send a fresh check,how it is possible for me to issue a fresh cheque when i have allreaby issued a cheque,if you want a fresh cheque return me my cheque allredy issued.
Excepting your kind action in this regard.
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Aug 13, 2020Complaint marked as Resolved