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[Resolved]  State Bank of India — non-receipt of statement + harassment on phone

This is with reference to my sbi credit card statement.i have not received my statement on time any of the month,even after that the payment was made whenever i get a call from customer care.But last month i made up my mind not to make the payment till i receive my statement i got two-three calls from so called customer care asking for payments;when asked for statement i was assured that the same would be faxed in four hours time;but to no avail.I went upto the extent of calling them and asking for statment where in i was again given a false promise and all rude replies but again in vain.
Today i got a call in the afternoon asking for payment and when asked for statement the same reply was given wheren i was told we ill get back to u in 15 minutes...but noreply till time...
can someone help me in telling what shoud be the next course of action...
Here is a customer who is ready to make his payments but the cr card department is neither waving of the late payment fees which occured because of them nor sending me the statemnt...........
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Complaint marked as Resolved Aug 13, 2020
Complaint comments  17 CommentsShareTweet

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tracer no. CALCUTBHU[protected],
A/C NO.[protected],
When the amount has already been settled and final outstanding amount has been paid off during september 2007, the reason for which sbi credit card is disturbing and threatening me regularly over phone is not known. kindly take this matter seriously and keep
away from such type of nasty business and let me live a peaceful life.
same problem i m facing with them.
Even I have settled all the money I sent a request to SBI Card Manager to Close my credit card account till they didn't response to me.
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Dear Sir.

I used your SBI Card No [protected] last two years, My payment due on 26th every month. I am travalling every month from 10th - 30th so I cannot pay right time due. I request to you please Extended my payment Due Date From 26th to 5th every Month .
Regards
PRAKASH SHIRKE

SBI Credit Card — Harassment from the SBI Credit card department.

Internet banking stopped by SBI. Online sbi (www.onlinesbi.com) is not working for more then a month. It seems state bank has changed their online banking web site but not informed to their customers. Previous website is not even allowing to login. State bank have not given any advertisement/information about their changes in online banking services, this is too bad, I am not able to check my account online. Please inform me about thier new website if any one knows about it.

SBI Credit Card — No-receipt of statement + harassment on phone

No-receipt of statement + harassment on phone
This is with reference to my sbi credit card statement.i have not received my statement on time any of the month,even after that the payment was made whenever i get a call from customer care.But last month i made up my mind not to make the payment till i receive my statement i got two-three calls from so called customer care asking for payments;when asked for statement i was assured that the same would be faxed in four hours time;but to no avail.I went upto the extent of calling them and asking for statment where in i was again given a false promise and all rude replies but again in vain.
Today i got a call in the afternoon asking for payment and when asked for statement the same reply was given wheren i was told we ill get back to u in 15 minutes...but noreply till time...
can someone help me in telling what shoud be the next course of action...
Here is a customer who is ready to make his payments but the cr card department is neither waving of the late payment fees which occured because of them nor sending me the statemnt...........
SBI Credit division is not for customer support, but money worms. i got SBI card, but never used and requested them to cancel, since in the first month i recived 800/- as service charges. After one year i got call from them sorry for all previous confusion, this time we'll not charge any extra charges. even then i told them not to send, again they sent the credit card. I never used the card. but i am getting calls from Customer care and torturing me over phone. I told them i never used the card. but for cancellation, they are charging 3000/-.

Need some suggestion to approach Consumer court against SBI credit card details.
SBI Card Account number [protected]



I am not receiving the E-mail as well as hard copy of my SBI card account statment. I have brought it to the notice of the custemer service centre but still I am ereciving the mobile msg only.

Complaint No: MQ[protected]

Pl look in to the matter and do the needful.
--- On Fri, 1/8/08, knk ravindran <[protected]@yahoo.co.in> wrote:

From: knk ravindran <[protected]@yahoo.co.in>
Subject: Fw: Re: <AUTO> 'CaseID=[protected]'Reverse the interest charges-card no.[protected]
To: feedback.[protected]@ge.com
Cc: [protected]@rbi.org.in
Date: Friday, 1 August, 2008, 1:42 PM

Sir,

Already I conmplainted about the non receipt of your monthly statement by post. Without statement how can I pay the amount. On 30.0708 your chennai office person Mr.Ramesh called and intimated the non payment of bill and requested to send cheque for Rs.1116.00. To-day your cheque collector has collected the cheque. But I think the bill amount may be high than Rs.1116.00. Let me inform the statement amount and I am ready to pay the full amount immediately. I am not paying the margin amount only paying full amount whch please note. expecting your reply and card statemtn immediately.

Thanking you.
K.N.K.Ravindran. card no.[protected]
Mob:[protected]

--- On Wed, 28/5/08, knk ravindran <[protected]@yahoo.co.in> wrote:

From: knk ravindran <[protected]@yahoo.co.in>
Subject: Re: <AUTO> 'CaseID=[protected]'Reverse the interest charges-card no.[protected]
To: "feedback.gesbi" <feedback.[protected]@ge.com>
Cc: customercare.[protected]@ge.com
Date: Wednesday, 28 May, 2008, 11:15 PM




ir,

You are not sending the statement to me by post. Due to non receipt of your statement I could not pay the due for the month of Feb/08. For that you have debited Rs.350.00+48.26, in the statement dated 5.4.08 which please note.

I request you to reverse the interest charges that you debited in the April statement and also CANCEL the Protect Plus Insurance credit shield pr, pa premium, insurance administrative schemes. I dont need the Insurance coverage which please note. Already I had informed you thro customer care, but you are charging for the insurance.

Please send the shop and smile reward details immediately.

I request you cancel the insurance and reverse the interest charges immediately.

yours faithfully,

K.N.K.Ravindran Mob: [protected]
SBI Card No.[protected]





"feedback.gesbi" <feedback.[protected]@ge.com> wrote:

Dear Sir / Madam,
Thank you for writing to SBI cards.
We acknowledge the receipt of your email and we shall revert to you through call or email within 7 working days.
We hope that you have mentioned the card / account number along with contact number/s in your communication, incase you have not, we would request you to please resend your correspondence on the same e-mail ID, without altering the subject line.
Assuring you of our best services at all times.
Warm Regards,
SBI Cards Team


-----Original Message-----
From: knk ravindran [[protected]@yahoo.co.in]
Sent: Saturday, May 24 2008 11:21PM
To: feedback.[protected]@ge.com [feedback.[protected]@ge.com]
Subject: Reverse the interest charges

Sir,

You are not sending the statement to me by post. Due to non receipt of your statement I could not pay the due for the month of Feb/08. For that you have debited Rs.350.00+48.26, in the statement dated 5.4.08 which please note.

I request you to reverse the interest charges that you debited in the April statement and also CANCEL the Protect Plus Insurance credit shield pr, pa premium, insurance administrative schemes. I dont need the Insurance coverage which please note. Already I had informed you thro customer care, but you are charging for the insurance.

Please send the shop and smile reward details immediately.

I request you cancel the insurance and reverse the interest charges immediately.

yours faithfully,

K.N.K.Ravindran Mob: [protected]


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State Bank of India — non-receipt of statement

This is with reference to my sbi credit card statement.i have not received a single statement from the begining when the card was made, even after that the payment was made whenever i get a call from customer care.But last month i made up my mind not to make the payment till i receive my statement i got two-three calls from so called customer care asking for payments;when asked for statement i was assured that the same would be faxed in four hours time;but to no avail.I went upto the extent of calling them and asking for statment where in i was again given a false promise and all rude replies but again in vain.
Today i got a call in the afternoon asking for payment and when asked for statement the same reply was given wheren i was told we ill get back to u in 15 minutes...but noreply till time...
can someone help me in telling what shoud be the next course of action...
information for sbi power pack a/c

SBI Credit Card — NON RECEIPT OF STATEMENT + HARASMENT ON PHONE

Non-Receipt of Statement + Harassment on phone by their Staff

This is with reference to my SBI Credit card statement. Myself DALEEP KUMAR SEHGAL & My SBI Credit Card No.[protected]. I have not received my statement from SBI Credit Card department from past 5-6 months. I have called many times on phone banking for statements also, even after that the payment was made whenever i get a call from customer care. But last month I made up my mind not to make the payment till I receive my statement I got two-three calls from so called customer care asking for payments; when asked for statement I was assured that the same would be couriered within five days; but to no avail. I went upto the extent of calling them and asking for statment where in I was again given a false promise and all rude replies but again in vain.
Before One week I got a call asking for payment and when asked for statement the same reply was given wheren I was told we will get back to you within 7 days but uptil the date I have not received any statement
could you help me in this matter what should be the next course of action.
Here is a customer who is ready to make his payments but the credit card department is neither waving of the late payment fees & financial charges which occured because of them nor sending me the statemnt.

Awaiting your prompt reply. Your earlier action will be highly appreciated in this regard.

Thanks & Best Regards,

DALEEP KUMAR SEHGAL
[protected]
I used SBI card around 6 months its fine. after that I didn't receive any bills. simply they used to call and ask me for payment. they used to send one executive for collection I paid for 3 months like that without bills. they took some rest i think and suddenly they asked after few months you have due, when are you going to pay? I asked for my bills. they are not sending but they are calling.

Whom we have to approach for closing this issue, Even I asked customer care persons, they are not responding properly.
I am in the habit of keeping extra amount to my credit. I have not received the staement for october in november, Today when I saw a message in my cell phone on 1 st December, 2008 that payment is overdue & I rang up to find out that about Rs 1089 was due to be paid before 26 th nov. whereas in my october satement I was having to my credit some amount. This message could have been given as soon as statement is generated as is done by AIRTEL so that we could arrange payment immediately. Even the message saying that payment was overdue could give more details as about the amount and due date. to avoid our wasting our time and your time in contacting the customer care. Request and hope that u will reverse any debit raised in Novemberin view of your lapse in not sending the statement in time. Cardno 4317xxxxxxxxxxxx
i have submitted 47700 /- Rs.in 21 dues but sbi credit card department regularly are harrasing me.i m submitting u all my dues
sno. date cheqeno. Rs/-
1 25/04/07 544092 2500/-
2 22/05/07 544093 2500/-
3 30/06/07 544094 2000/-
4 30/07/07 544095 2000/-
5 27/08/07 544096 2500/-
6 28/09/07 544098 2500/-
7 30/10/07 544099 2000/-
8 23/11/07 480876 2500/-
9 17/12/07 480877 2400/-
10 22/01/08 480878 2400/-
11 23/02/08 480879 2400/-
12 10/03/08 480880 2400/-
13 12/04/08 480881 2400/-
14 08/05/08 480882 2400/-
15 06/06/08 480883 2400/-
16 25/07/08 480884 2400/-
17 19/08/08 480885 2000/-
18 09/09/08 480886 2000/-
19 17/10/08 480887 2000/-
20 12/11/08 480888 2000/-
21 10/12/08 480889 2000/-

TOTAL 47700/-

ues .
SBI Credit division is not for customer support, but money worms. They are not bothering about any body they are not sending the statement properly, and this people never give the courrier details also, and they are having SMS alart for only 98 starting mobile no in tamil nadu, but they are having advertising alart to all the mobile nos..

this is the way SBI Credit Card is Running ..

if any body donot get statment properly, u will request for a duplicate statement, it will comes in next billing cycle..

i[censored] drop the cheque in the draw box befor ur payment date, but the cheque will cleard after 10 to 15 days, because they are money worms they put late fee Rs. 600 + G .Tax so that thay are cleard after 10 to 15 days.

SBI Credit Cards — Harassment

The agent of SBI card SBICHASE wrote to me asking for settlement. The letter was sent and i made the payment thru net banking of SBICARD.COM.
The payment was made twice due to error in net banking now SBIn refuses to respond even after writing to AVP SBIGE cards. How to lodge consumer forum case and recover the amount.

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    State Bank of India [SBI]
    Customer Care Service
    Customer satisfaction rating
    30%
    Complaints
    23084
    Pending
    0
    Resolved
    6813
    State Bank of India [SBI] Phone
    +91 80 2659 9990
    State Bank of India [SBI] Address
    No.65, St Marks Road, Bangalore, Karnataka, India - 560001
    View Full Information
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