[Resolved]  State Bank of India — Ill behavior by bank staff

To, Dated : 15.12.2009
Time : 3 : 50 PM
The Deputy General Manger
State Bank of India, Zonal Office
Bhangagarh, Guwahati – 781007


Sub. : Ill behavior by your staff Mr. Joy Deka of SBI Chenikuthi Branch


Dear Sir,

Today at about 12 : 30 PM I visited the SBI Chenikuthi Branch and found one Mr Joy Deka sitting on the Grahak Mitra chair offering advice and giving out slips to customers. I asked him whether I can deposit Rs 45, 000 into my mother’s account (she is your customer for more than 50 years) in another branch i.e. the Guwahati branch. He said YES and I asked him for a deposit slip, which he gave me.

But as my daughter’s school nearby would be over at 12 : 45 PM, I thought it would not be possible to finish the work by then and left to fetch her from school.

I returned at 3 PM but was told by the counter person at Counter 2 that I can only deposit Rs. 25,000.00 into outside accounts. I therefore asked the counter person that they should train their Grahak Mitra’s properly in these matters as I had come only to deposit as per the Grahak Mitra’s advice. So the counter person called Mr. Joy Deka and asked him about it but he frankly denied about it … rather he publicly said that I have not asked him, perhaps I was wrong and should re-think about it (in Assamese he said “apuni muk xudha nai, apunar bhul hoise neki, bhabi sauk ) and went off.

In effect, he made a public statement that I have lied.

I have submitted a written complaint to the branch but they have refused to receive it. One of the counter lady at Counter 1 overhearing the conversation agreed that he had said so but tried to defend him by saying that he did not mean it and I should take it in a positive manner !!. Strange … someone calls me a liar and I am expected to accept it.

This is a great insult to a customer of your bank. I would therefore request you to look into the matter and take proper action against the staff. Perhaps I think, such a rough person ought to be posted in some vague interior place in Assam to polish his behavior before being allowed to get such nice postings in Guwahati city.

With regards,



Sanjiv Goswami, MA, LLB, IVLP(USA)
Advocate, Gauhati High Court & Supreme Court of India
Former Director (Govt of India nominee) P.G. Bank
Res. : 30, Ambari Byelane, Behind AGP Head Office,
G N B Road, Guwahati – 781001. Phone : 99549 – 73747

Copy to : General Manager, Personnel, SBI LHO, Dispur, Guwahati - 781005