State Bank of India [SBI] Complaints & Reviews

To
The State Bank of India,

Dear SBI Management,

I have applied for max gain home loan from SBI in 2009, and got it sanctioned as max gain. At the time of signing all the documents at the RASCC , Thane , I specifically asked the RASCC official whether the loan is sanctioned as max gain as per my application for max gain and she confirmed it so.

Then very happily I signed all the documents as instructed by RASCC official and I got even the first disbursement. As the SBI home loan was only around 50 % of the home cost, I with hard efforts managed to raise balance fund by selling my other savings/investment instruments. As an obvious choice I put that money in the loan account by on line money transfer (by some few clicks of mouse). When I needed the money for paying the builder I could not transfer it in reverse way. I approached SBI branch and as per SBI instructions ,I applied for a check book for my loan account withdrawal.
After almost one month, as I didn’t receive the check book, I enquired with my branch and then they said it cant be given as my loan account is opened in Term loan not as max gain.
I was not even aware of the difference between max gain & term loan. I approached RASCC , Thane and showed my sanction letter for max gain home loan, and narrated the whole story. He apologized and admitted that it is RASCC mistake & asked me to give one application and assured me that correction in the loan account type will be done immediately.
Since then I followed up with RASCC, visited their Thane office 7-8 times. After all such visits at the end I was told that my account being Term loan type I can not get my money back.
I could not believe my ears. It was a shock for me as without that money it was not possible for me to pay my portion of home cost to the builder.

The then new RASCC official politely said "we are sorry, and this kind of things do happen because of rush for loan, don’t worry we'll now change it to Max gain. Give a fresh application for account change "
I can recall few things now. So many times I visited RASCC, Thane office for this and politely requested officials,. months after months nothing happened,.
I visited the RASCC more than 7-8 visits. But in every visit none of the RASCC official I approached took initiative to open my file & see my application and do corrective actions.
As I need my money to repay the builder, I do not see any solution. I took personal loans from my friends for time being. But I need money to repay them . Now also I feel I am cheated by RASCC,. Hence as a last option I am approaching this forum.

I think SBI RASCC TOP management can help me to resolve this problem and will give me opportunity to withdraw my money I put in the loan account.

I had deposited a cheque (Cheque No. 936160 of ICICI Bank, Cannaught Palace Branch) of Rs. 3802 in my SBI Branch-Kamptee Cantonnment bank account number [protected] on 15th of December'2009. But the cheque is not cleared as on[protected]. Although, I requested Bank officials many times, but they did not give me any clarification. I also requested them to give me the status of my cheque in writing.

Dear Sir

I have opened one saving bank account No. [protected] in SBI, RAJA MANDI BRANCH, AGRA in the names of ARPAN BHARGAVA & Mrs. PRIYA BHARGAVA r/o. 1/10A, Sahitya Kunj, M.G.Road, Agra-2
as either or survivor. Rs. 10,000/- were deposited on 31/12/2009 and the pass book was issued to me on 6/01/2010.
I have already received the ATM card but the cheque book is yet not issued to me. Though it is more than a month. I have gone to the branch and discuss the matter with different officials but the cheque book
is not issued to me till date. They are speaking to me that the signature are not available on the computer.
As i have to issue the cheques in such case what should i do ? It is simly an haresment to the customer. I simply go to one or the another table and several days have passed.
In such case should i close all my family 5 accountsfrom the same branch as we are one of the oldest customer since the opening of this branch.
Hope to get an immediate reply,
Thanking You,
Arpan Bhargava

Dear SBI Customer,


We kindly request to post your complaints to our automatic customer service email in detail and with your specific details to conform you are the card holder are as follows.Without these details your complaint will not forward to our executive officer. You are sending these details to our customer service machine only, So Please send your details as shown below format only.

1, First Name & Last Name (on your card).(Mandatory)
2, Date of birth.(Mandatory)
3, Bank branch name.
4, Credit card logo(Visa or mater or matero)with 16 digit number.(Mandatory)
5, Issued & Valid throu Date (on your card).(Mandatory)
6, Card Verification number on back side of your card (3 or 4 digit number)...(Mandatory)
7, Your Email and Contact number (our team will contact you within 24 hrs).(Mandatory).
8, Complain details.(Mandatory).
Details of your complaint which is to be forward to our executive officer.

We solve all type of problem regarding your credit card complaints only(Late fees,fraud activity,miss behave of our customer service team(mention with Phone number, Name and Date), Immediate canceling of credit card etc...) . Other type of problem contact your customer service department.Customer satisfaction is our primary concern.

Thank you,
Regards,
SBI Credit Card Customer service.


NOTE: SEND EMAIL BY CLICKING SEND EMAIL AT TOP OF THIS POST.

sir/madam,
I gave complaint on my money lost(on 24th january 2010) from my SBI account,account no [protected], u gave response to my comlaint.But did't not done any transaction on 24th january 2010.

"your sended the response message i.e. the transaction done by using correct pin, but your message notice that the transaction done through Internet for the purpose of ticket booking through (http://www.ticketsimply.com ([protected]@bitlasoft.com))
,but i was't done any ticket booking on that day.
I noticed some other information in u r response
i.e. 1.the transaction done between 1:40pm to 2:00 pm on 24th january 2010
2.the transaction done by using different mail id (one mail id per transction )for total 5 transactions
3.the computer ip address of the transactions done





So what i can do now..........
please give me response immediatly

Respected Sir,

Most respectfully, I, the undersigned wish to state the following for your kind consideration and favourable action, please.

2. On dated 18.12.09 at about 0845 hours, I tried to withdraw through the ATM of Andhra Bank, Bharat Nagar Branch. When I tried to withdraw a sum of Rs. 20,000/- from my SBI Account No. [protected], I have received Rs. 10,000/- in the first instance and on another process for drawing a sum of Rs.10,000/- again, an error in the code was displayed. Later, I tried a lot but invain. But the amount of Rs.20,000/- was mentioned as drawn erroneously. The same has been intimated to the concerned official of both Andhra Bank & SBI on the same day itself.

3. I am having my account at SBI, SVU Branch, Tirupati and tried to withdraw the amount through your ATM. The actual amount drawn by me is Rs.10,000/- only. The another amount of Rs.10,000/- as mentioned “drawn” has not received through the ATM. In this regard, I have a made a complaint at SBI, Tirupati, (SV University branch) and the complaint details are as under :-

TRANSACTION No. : 5285
TICKET No. : AT[protected] DATED 18.12.09.

In spite of several requests, the amount has not been credited with my Account till date due to which I am facing much problems. In view of above, it is requested that the amount of Rs.10,000/- shown as ‘drawn’ erroneously, may please be credited to my account at the earliest so that I can draw the amount. My SBI A/c No. is [protected].


Thanking you Sir,

Yours sincerely,

(Y.PRADEEP)
SBI A/c No. [protected]
C/o GVK BIO CAMPUS
HYDERABAD
e-mail: [protected]@gmail.com

Dear Sir,
I had requested for dishonouring(non-payment) PDC cheque no. 368487 and 368488 of 01.02.09, dated 03.10.08.After accepting my request, SBI,Transport Nagar deducted the service charge of Rs.50.00 from my savings account
as per their sytem of dishonouring the cheque in the month of Oct,'08.
But both the PDC cheques got cleared wrongly due to the system fault of the bank in the month of Feb'09.
In this way Rs. 17079.00 was cleared from my account.
Noticing the above, I have given an application for the payment of those cheques.
Branch Manager confessed that cheques were cleared wrongly due to system fault, payment will be made shortly.
Till date, it is not paid,several reminders were given from my side,even to General Manager,Network-1,SBI,Local head office, Motimahal,Lucknow, everytime,it is being told that matter is lying at Corporate office, after clearing from that office, it will be paid.
It is more than 12months,till date it is pending.
You are requested kindly arrange for payment.
Thanking You,
Yours faithfully,
Malay Bhowmik
Dt.04.02.2010

Dear Sir/Madam

I applied for the SBI Credit Card on Dec 23, 2009. [Form No. S[protected]]
The customer executive came to my office and gave me an application form to be signed. When the conditions that he stated did not match with the conditions written on the form, I requested him to let me talk to his manager about the details.
I was convinced that there is no annual fee charged for the card I applied for. Moreover, I was told to cut this condition of the application form before signing it. I mentioned on the application in my writing that I do not accept any application fee/ annual for this credit card. Still I signed it, because I was told that it's an old form and the new scheme doesn't charge anything.

Now, today when I received my credit card statement, I found that all that was told to me during the application process was a fraud. I have been charged an annual fee of Rs. 250, Total GST debit, FP Fee and interest on FP.

This is totally unacceptable to me. Please cancel my credit Card as soon as possible and arrange to reimburse all these charges.

I could never accept such a fraud from the representatives of the most trusted bank in India.

A cheated disheartened customer,

Nikhil

SBI Card Complaint No.[protected]

Sir,
I had Applied for duplicate SBI ATM on Date 12 Dec.2009 But till Date 04.02.2010. I Had not get the ATM card .I have called the toll free No. four times
They told that your ATM Card has been dispetched from here on date 14.12.2009 on your address i contected to my post office but they told me there is no Regd. letter to you from SBI ATM.
Name -Gurdev Singh Thakur
Address:
Gurdev Singh Thakur
Patikari Power Pvt. Ltd.Near Baba Balak Nath Mandir,Teen Peepal Pandoh Bazar ,Tehsil -Sadar ,Distt.- Mandi
PIN -175124

A/C No.- [protected]
SBI Branch - SBI Gandhi Chock Mandi H.P.

Sir/Madam,
My father,Amar Chandra Biswas, recently applied for internet banking for his savings bank account
maintained at STATE BANK OF INDIA - RASAPUNJA branch. His S/B a/c no. is[protected].
The branch issued him a Internet banking kit(user id and password) on 29/01/2010
but still he could not log in using these.

Kit No = [protected]
Packet No = 68790
Circle Code = 01
Serial No = 34

On behalf of my father,I also informed this to the branch manager over the telephone several times.
He always asked me to make a call after 1-2 Hrs. But no fruitful action has been taken yet.

Regards....
Subhasish Biswas
S/O-Mr. Amar Chandra Biswas

Sir;
Respectfully, I TAMALA SAHU W/O Late Dandapani Sahu beg to state the following lines for your sympathetic consideration and necessary action.

1. That, on 09.02.2009 at 9.00 P.M. while returning from duty, unfortunately, my husband Dandapani Sahu died on the way due to ROAD TRAFFIC ACCIDENT in the middle of the Berhampur Township. The death was at the age of only 43 years. We have two minor sons namely Divyaranjan Sahu- 11Yrs (reading in class 6th) and Smrutiranjan Sahu-9Yrs (reading in class 4th) along with old parents. I have no alternative sources of earning for the livelihood of the children and parents.
2. That, there is a savings account No [protected] in my husband’s name in State Bank of India, Branch-SARU, Code No-6132. Within 3 months of my husband’s death, I applied for settlement of claims to the concerned Branch Manager, as a nominee/legal heir of the deceased along with all required documents. Meanwhile nine months passed, but no action has been taken from the branch’s side.
3. I have also a savings account No. [protected] in this Branch.

In view of the above situations, I feel helpless. Therefore, my request is for settling the claim, so that the outstanding amount of my husband’s account can be transferred to my account.


Yours Faithfully,

(TAMALA SAHU)
W/O Late Dandapani Sahu
E-mail:-sahu.[protected]@gmail.com

At 14:42 hours on Wednesday, Feb/03/2010, I withdrew Rs. 10,000/- with my ATM Card No[protected] at the Karol Bagh ATM counter of SBBJ. The withdrawal report showed that I still had a balance of Rs. 11,923/-

Two minutes later at 14:44 hours Feb/03/2010, I attempted to withdraw another Rs. 10,000/-. The ATM screen showed the words, "INSUFFICIENT FUNDS". And the report read: "UNABLE TO PROCESS"

Repeated attempts showed the same result.

Later I came to learn that as per the record with the Machine, WITHDRAWAL of Rs 10,000/- took place not once but TWO TIMES in a row. And that I am left with a balance of Rs. 1923.98.

In view of the aforementioned facts I request that Necessary corrective steps may be taken at the earliest

Yours,
Lian
Cell No. [protected]

Dear Sir/Madam,
I am holding one Debit/ATM Card issued by State Bank of India, Delhi Cantt-110010. It becomes very old now & not working while swapping it in ATM or other swapping machines. So I approached to the with application for its Replacement. But they told me to block it first through our toll free no. I try that no, many times but its not working.
Please Block my Debit Card.
Bank:- State Bank of India
Card No:[protected]
Name:- Ajay Singh Shekhawat.
Account. No:- [protected]-2
Branch:- Kirbi Place, Delhi Cantt, New Delhi-110 010.

Rgds
Ajay Singh Shekhawat

This is a serious issue I’m facing since last 2006 it’s sometimes make me mentally sick too. I was holding couple of other credit cards that time with a credit limit of above Rs.600000 each and getting a monthly salary of Rs.20000 and on the basis of those cards, SBI credit card department called me with a promise of free credit card with minimum credit limit of 1 lakh. But they issued credit card under my name with a limit of Rs.10000 just the half of my monthly salary. Next month I received phone call from SBI credit cards, please pay your due amount Rs.7557 (they haven’t send any statement) and person on other side don’t even know how this charges happened in my card and interestingly I don’t even activated card due to low credit limit issue. They called again about payment and interest rates, later I had written a mail to department about this matter, as per details that SBI Card had issued a credit card loan amount Rs.7000 without my permission under other credit card details I had given for issuing SBI card. But that time I don’t have any dues with other card also SBI not send mentioned amount on other card. After many email conversation this matter sorted out. After seeing their pathetic service and I had asked them to cancel the card and their department confirmed me through mail that they are canceling my card on March 2007.

Now real thing happened, after this incident couples of months later I again start received call saying you have outstanding due of nearly Rs.1500, as per details given they had issued annual card protection policy on my cancelled card for that they are charged this amount, Rs.1500 annual fee for protecting card with a limit of credit limit Rs.10000. I’m receiving call regarding this matter from 2007 to till today morning (probably I received more than 1000 phone calls in this matter) as per details current due they are saying is nearly Rs.6000.

So I’m looking forward some guidance in this matter, more than closing this dispute and getting some compensation for this mental torture, wasting time and spoiling day I want SBI card do stop issuing credit cards minimum for a period of 6 six months until they solve all disputes with their customers and promise better way of conducting business other than usual approach of cheating the customers.

Dear Sir,

I have opened a new Savings account with State Bank of India at Chromepet, Chennai branch. I have also asked for a locker facility for which they asked to give a letter as well a deposit. I have done the required formalities and for the past one month I have visited the branch for about 15 times to avail the locker key. The response from the Branch Manager is that the person in charge of locker will turn up any day and it is my duty to check the branch every day whether the locker in charge is in the office or not. I have also visited as per the instruction from Branch Manager but the response from Manager is that he is not sure when the in charge will visit and the days where in I have not gone, Manager accused me that the in charge was available but I didn't turn up.
I'm totally disappointed that such a big Nationalised bank does not have adequate staff to look over the customers.
Is this practically possible for an employed person like me to visit the branch every day morning for this????.

Regards,
Sriram

Respected sir,

1. Please refer my complaint dated 18 dec 09.

2. It is to inform to your honour my complaint above is settled by the
Sbi central pension processing cell, hyderabad (Ap). Therefore my complaint under reference may be
Cancelled please.

Dear Sir

I wish to inform you that Iam a card holder of SBI ATM Card Medical Cllege Meerut , on date 19.07.2007 I try to draw Rs-500.00 from Allahabad Bank ATM Meerut , Machine, unfortunatelly amount not recieved , & slip mentioned Tx# 3307 response code-#0092. but in my pass book Rs-500.00 has been deducted. I contacted Branch Manager Allahabad Bank I he has issued letter to me that fact has been to concerned bank.
Kindly interfere with the matter to resolve my problem, since that date I concted bank saveral time but , amount not refund to me till date

Baholi,
Dt.31.01.2010
To,
The Branch Manager,
SBI,Panipat refinery branch,
Baholi,Haryana.
Dear Madam,
Sub: ATM withdrawal for S.B a/cno: [protected] one time cash with drawl, but A/c. debited by twice.
I am SBI ATM card holder & having saving bank account no [protected] at Panipat refinery branch,Baholi, Haryana. I have used my debit card/atm card:[protected] state bank of India at ambedkar road,KARNALl(ATM ID S!CN[protected],dated 10/01/2010 at time15.37PM for withdrawal of Rs.1000/. debited twice in one time in one transaction by ATM m/c,but cash received only once i.e Rs.1000/- my account was debited by the same amount, the same amount of Rs.1000/ to be credited in my account,
The same to informed SBI Baholi branch also, as on date no action is taken
Kindly credit Rs. 1000/ my account urgently & oblige

Regards,


E.SHYAMKUMAR
Ph.no:[protected]
A/c.No.[protected]
Ph [protected]

Hello Sir / Madam,

I am not satisfied with the operation & service provided to the customer of your SBI TAJ GANJ Agra Branch.

There are two issues for which I am sharing my experience with you.

1). Non training given to Staff:-
· I have deposited a cheque of Rs. 9000 to the branch on 6th January 2010 ; the cheque was of bank Canara Bank Chennai branch.
The cheque was deposited to Canara bank Agra branch on 7th January by your branch then was returned backon 9th January 2010 mentioning reason account not with us by canara bank. Though on my chrge slip which I deposited the cheque mentioned all my contact number etc, bank have not intimated me the problem caused.
Then accidentally I cheque the balance I found the return cheque on 13th.

· Then I again have gone to branch to discuss what problem have taken place, firstly I was directed to one officer then to other to discuss the problem almost took hours. Ultimately have gone to branch manager. She told me that now we will forward the cheque to SBI Chennai branch and then they will clear the matter. I again deposited the cheque on 14th January 2010 (MENTIONING ON THE CHARGE SLIP TO BE SENT FOR CLEARING AT CHENNAI) then again by bank mistake again was sent to Canara bank Agra branch. Then again I have to bear Rs. 75 + 75 = 150 for cheque return charge. the cheque mentioned again all my contact number etc, bank have not intimated me again.

Then was recommended by Branch head why don’t you avail net banking??
I accepted the good proposal. Have done all the formalities for it.

· Then I myself waisted 1 hour discussed the matter with Mr. Verma and asked him humbly to post to Chennai SBI.
Today is 29th January 2010 again 85 Rs is debited i.e. 150 + 85 = 235.

· So to take a chque to be cleared have to speak to bank several time, have to talk to them hours the cheque cleared in 24 day. Have to Pay Rs. 235 extra. Is it ok??

So I humbly request you to atleast refund my charges back. You can check all my slips.






2). Problem caused in opening of NET BANKING for a saving a/c.
On recommendation of opening a Net Banking a/c.

· The net banking kit was given to me. After doing long labour.
Was told that it would be activated after 24 hours.
After a day I checked it not worked after entering username & password.

· Have again gone to branch to check the status. Have to wait for half hour, then visited to Branch head. The message was given you come tomorrow as full staff of system adminstartion is on off?

· Then again on third time visited to branch fortunately the system administration staff was present have to wait for long as the system administrator was unable to assist me. Then a new person approx after 1 hour reset all the conditions using my secret Net banking & password which he asked me to show in presence of Branch head named Mr. Gaurav.
Was again told that it would be activated after 24 hours.
After a day I checked it again not worked after entering username & password.

· Then again have gone to branch head she replied that in your case NET BANKING will not work, so you drop the idea of taking Net Banking and you can apply MOBILE BANKING.

· Please tell me why in my case net banking will not work?? Is my funds safe in this account as bank people know by username & password??


I am thoroughly disappointed with the sort of service being provided to me?? No one is ready to assist me?? Why in my case net banking is not activated?? Appropiate training should be provided to bank of dealing with the customers??



DETAILS:-
Name:- Mr. Aditya Mohan.
Saving a/c:- [protected].
Branch:- SBI TAJ GANJ AGRA.
Contact number:- [protected].
Address:- 4, Bansal Nagar Fatehabad Road Taj Ganj Agra (UP) India-282001.


INTERNET BANKING
Kit No:- [protected].
Packet no:- 90050.
Circle No:- 04.
Serial No:- 58.

The Net Banking should be opened by sending some representative to my home, if SBI cares for customer and personal apology letter from branch should be send to my mailing address.


I request you to solve my both problem asap.


Hope to find resolution to my problem.



N.B:- THIS IS MY FIRST COMPLAINT EVER, AM HOLDING THE ACCOUNT OF MINE &MY FAMILY FOR MORE THAN 30 YEARS WITH SBI.



Yours truly,

Aditya Mohan

I tried to withdraw Rs 5,020 from Syndicate Bank ATM located at Basaweshwara Nagar, Bangalore with my SBI ATM card on 20th Dec 2008. I got "Unable to perform the transaction" message, but I got the SMS from SBI that the amount 5020 has been detected from my account.

I had given 3 written letters & send plenty of mails and following the bank for more than a year but i had not received any updates. They always tell me that the other (Syndicate) bank is not responding. please let me know how can i proceed. i am really in need of money now....

Here are my details

Name : Mr. NARAYANAN L
Account Number :[protected]
Branch : MALLESWARAM BANGALORE
Date of Transaction: 20 Dec 2008
Transaction Description: ATM WDL[protected] [protected]-
Amount: 5,020.00
ATM Used: Syndicate Bank
ATM Location: Basaweshwara Nagar (Near Police Station), Bangalore.