State Bank of India [SBI] Complaints & Reviews

My enquiries send to the Marai Malai Nagar branch through email ( sbi.[protected]@sbi.co.in ) which is given by the branch Manager, the mails were not reaching to them.

Dear Sir,

For the payment of the student exam fee for the UK actuarial society i needed to make the payment in GBP through the DD amounting to GBP 121.To do so i went to the prepare the DD at the borivali east branch of SBI located at the Dat Pada Phatak on saturday 9 Jan 09 to the foreign exchange division and the concerned person name is Mr.Dhumale.They told me that such service is not available on saturday and told that i can execute the documenation work and payment on saturday and they would prepare the DD by monday 11 Jan 09.

so i did so on saturday and when i sent my sister to collect on my behalf with the necessary documentation the concerned person,Mr Dhumale (From foreign exchange division) says that the draft is not signed because the branch manager is on leave on monday and could only be done by tuesday 12 Jan 09. When it was said that it is urgent the person acts smart and says that it could be done before if it was that urgent and trying to hide his ineffciency for not getting his work done as he could arrange it to send it for signature for the other nearby branch of the SBI if the branch manager is still absent on tuesday (which he acknowleges that such a procedure could be done) as well wherein he could do the same today and get the DD prepared today rather than causing delay till tomorrow.The point here is the attitude of the person towards the customer servicing and also the bank charges a good commission for such service (here it is Rs. 900) which in turn is paid to such inefficent employees.

I have deposited my salary cheque on 5th jan in SBI bank, still now my cheque has not been cleared. Please Do make it asap...

Dear sir
Few minutes back i discuss my matter for bounce chq complaint no[protected]


I request you to please send me immediately by scan copy the bounced cheque along with the details for cheque being bounced


Yours truly,

Dinesh Malhotra


[protected][protected][protected][protected]
From: [protected]@hotmail.com
To: [protected]@irctc.co.in; feedback.[protected]@ge.com
Subject: RE: SBI Credit Card [protected]
Date: Sat, 9 Jan 2010 14:43:57 +0530

reminder-ii


[protected][protected][protected][protected]
From: [protected]@hotmail.com
To: [protected]@irctc.co.in; feedback.[protected]@ge.com
Subject: SBI Credit Card [protected]
Date: Wed, 6 Jan 2010 11:15:19 +0530


REMINDER

Dear sir,

On 26th Dec'09 we recvd call from your side you inform me we sending chq with in 10 days, but now Till date we havnot recvd chq copy & the details for cheque being bounced. now its one month. if you have not send please wave of the charges bounced chq & late payment, As per telephonic discussion waveof overlimit fee



Yours truly,

Dinesh Malhotra



[protected][protected][protected][protected]
From: [protected]@hotmail.com
To: [protected]@irctc.co.in; feedback.[protected]@ge.com
Subject: RE: Email From IRCTC
Date: Fri, 25 Dec 2009 11:24:42 +0530




I am having an SBI Credit Card [protected] in the name of Dinesh Malhotra



If my cheque was bounced why did you not inform me about it, I came to know

about this from the my Bank (Bank of Maharastra).



Anyhow I made a complaint regarding this with your Customer care Helpline

on 11.12.09, as per your customer executive the cheque was supposed to be

sent back by 19.12.09 along with the details for cheque being bounced ,but till date I have not received it.



Once again on 24.12.09 I made complaint with your executive my complaint no[protected]





You have charged me over limit fee, instead of charging me overlimit fee you should

have stopped my card as you had done previously. I am attaching the previous statement for stop payment for your reference.



I request you to please send me immediately by scan copy the bounced cheque along with the details for cheque being bounced.





Yours truly,

Dinesh Malhotra



[protected][protected][protected][protected]
From: [protected]@irctc.co.in
To: [protected]@HOTMAIL.COM
Subject: Email From IRCTC
Date: Sat, 28 Nov 2009 11:29:11 +0530

________________________________________________________________________
This is a system generated mail. Please do not reply to this email ID. If
you have a query or need any clarification you may:
(1) Call our 24-hour Customer Care or
(2) Email Us [protected]@irctc.co.in
________________________________________________________________________

Dear Customer, We regret that the booking of your ticket could not be processed at this time as the transaction with ref. No. [protected] was not authorised by your bankers. The failure may also be due to some sort of inadequacies in your card / bank account. You may kindly try using another valid card / account. However, before proceeding further, we suggest that you kindly check from your 'Booked tickets' history if transaction has already been booked by you. In case of any problem, you are welcome to contact us at 24*7 Hrs. Customer Support at[protected], MON - SAT(10 AM - 6 PM[protected]/ 4787/ 4773/ 5800/ 8539/ 8543 , Chennai Customer Care[protected] or mail us at [protected]@irctc.co.in. We will be glad to help you out in solving any such problem encountered during booking your ticket.





We solicit your continued patronage to our services; offering our best services always.

*************************** Information******************************
For any enquiries or information regarding your transaction with IRCTC, do not
provide your credit/debit card details by any means to IRCTC. All your queries
can be replied on the basis of 10 digit IRCTC Transaction id/ PNR no./User id.
IRCTC does not store the credit/debit card information in any form during the transaction.
******************************************************************

Warm Regards,
Customer Care
Internet Ticketing
IRCTC

I have applied for SBI Card on[protected], and I have lots of complain for SBI Card, I am totally unsatisfied from SBI.

SBI card Executive promise me for the SBI Card with 50000 Credit Limit and I have come to know from SBI Costumer care that you are approved for SBI Advantage Plus Card with credit limit of Rs.9000/-

I have received Private & Confidential PIN for Cash withdrawals through ATM on[protected]. but till i have not received my card.

I have received a message from SBI CARD on my Mobile on 05/01/2010 Congratulations on the first transaction on your SBI Card, I have not received my Card and how you can concretes me for first transaction.

today I have received a message from SBI CARD on my mobile your statement has been dispatched total amount due of Rs.1407.57, i am sock without card i will receive my card statement with due date of 25/01/2010. even i have all ready pay Rs.1408/- through cheque No 000001 of Kotak Mahindra Bank and its Debited on 14/12/2009 in my account. customer care department of SBI have no detail about my payment and they ask me for payment again


Is it my problem is normal for SBI? Is it fare for customer ?

Sir,
on[protected] I withdrawn Rs.15000 from statebank ATM, Prashanth Nagar, Uppal, Hyderabad. I did not able to find that one of those 500 Rs note is FAKE. My account is in SBH, Habsiguda. And went to SBI, Prashanth Nagar, Uppal, Hyderabad, which is maintaining that ATM and where my another account also there to deposite on[protected]sunday branch). Then the clerk find one of them is FAKE. Then they tear the number and crossed along it with pen as FAKE. They did not agree or not taken any step to find how that ATM given that note. They are blindly claiming that ATM machine
will not be wrong and it will scan. And their way of claiming is also appear that they fault is mine. It hurted me a lot. How the user of ATM will find the note as fake and even if he found it how can I recover money. Customer may become humiliate due to this services. How can I get justice, fill my loss of Rs 500 and get relief from mental stress. Please show me the way I can act.
I am waiting for your kind reply/action.

bank and the branch:state bank of india ashram road branch,ahmedabad
savings bank account no:[protected] and atm card no:[protected].the card is damaged on account of its magnetic fields tape damage sustained during the withdrawl of cash during the operation.request is made to replace the card without charges as this is being the accidental.

Dear Sir,

I ketan D sardesai, having credit card of SBI I have already complained about the way of recovery of SBI even after the blunder made by their own people due to communication mistake & threatening done by there executive. Finally They pressurised me for settlement though I was not willing to do the same. I went for the same while giving me the offer of settelment their executive committed me that before last payment deducted from my account my letter of NOC will be issued & my card will be working after my last amount is debited from my account. Till the date none of it has happened. Those useless customer care executives who were calling me for payments even when I was in a funeral, now they are not lifting phone when I am calling for NOC. I was tring for some small amount of loan from HDFC that time the bank objected that I had due of SBi on my account, hence I submitted the letter which SBI has given me while collecting settlement payment. HDFC executive replied my that this letter is not authentic & is of no use.

KIndly do the best to give me the NOC immediately & make my card working.

Thanks & Regards,

Ketan D sardesai
[protected]

Hi,

This is to bring you kind attention that today 09.01.2010 I Manish Gupta used the ATM machine at SEC.02 Noida Branch vide ATM ID S1AN00593606 for withdrawal of cash INR 5000 & 10000.
But machine process INR 5000 correct and INR 9000 instead of INR 10000.
Details of the transactions are mentioned below for INR 5000 & INR[protected]. I had contacted the SEC.2 Branch Noida and they said your a/c belongs to the below mentioned, so you need to contact them. Kindly investigate this case as INR 1000 meant a lot to me.

================
Date 01.09.2010
Time 11.06
ATM ID S1AN00593606
TXN No 9522
Withdrawal 5000
================
Date 01.09.2010
Time 11.07
ATM ID S1AN00593606
TXN No 9523
Withdrawal 10000
================

The details of the currency for transaction INR[protected] as follows:

Denomination 500*17=8500

9KE 840900
4AR 531490
3DH 719249
5CC 523132
3AC 695201
0AH 202146
8AH 768593
2CA 504352
9CH 634403
0GA 303184
0GA 303185
0AG 284815
0AG 284816
0BF 794273
8AN 817371
4BS 171919
1MM 458368

Denomination 100*05=500

3CL 097099
3CL 097100
3CL 097101
3CL 097102
3CL 097103

SBI Saving A/c[protected]

04041 - PBB, NEW DELHI

11 SANSAD MARG NEW DELHI
Pin: 110001
STD Code: 911011
Phone: [protected],[protected]
Fax: [protected]
e-Mail:ATM.[protected]@SBI.CO.IN

booking No. ED[protected]IN, Received in my permanent address on 21/12/09, and re- directed to my present address. Not yet received. Track record is in complete. please help.

I have a saving account in SBI branch at BHEL, Khailar Jhansi(UP).
On 24/10/09, I have used my SBI ATM Card IN Oriental Bank of Commerce ATM Machine (Opp.
Telephone Exchange,Gandhi Nagar, Basti - 272002, ATM Code DA080501 ) to withdraw Rs 10,000 in Basti(UP). But unfortunately, the money could not came out but the amount was deducted from my account.

Details :
SBI Complaint No : 3518940, dated 21/11/09
Name : Faheem Ahmad
SBI Account Number :[protected]
Description SBNCHQ-GEN-PUB-IND-RURAL-INR
Reference No : ATM WDL [protected] 8380 DA080501 DATED 24-Oct-2009

I talked to SBI They are saying that O B C says the money was delivered. But on the day, I waited for the next man's tranction and no money of Rs 10,000 was delivered also just after the failure, I checked my account but the money havnt came back but the amount of Rs 10,000 was deducted from my salary.Till now have wasted more than two months with SBI (SBI Complaint No : 3518940, dated 21/11/09)& OBC and the result is still ZERO.
Kindly look into matter urgently and take necessary action to credit money back to my account.
Thanks & Regards
Faheem Ahmad
QA Engineer
BHEL Jhansi-284129 (UP)
[protected]

Respected sir,

I forgot my online sbi banking username & password by mistake there why i can't use my onlinesbi banking services. If any way is there to recover my user name & password then plz help me, To use this facility again.

Details of my account:
name -ritesh singh
branch name -hingne khurd,pune,india

Dear Sir/ Madam,

As there was no response to my E-Mail dated 04.01.2010 and FAX Dated 05.01.2010, Today(08.01.2010) I could manage to speak with the executive (Ms.Meenakshi) Call Center (Ph.No.[protected]/55) to enquire the status of my cancellation claim. I’ve been informed that my request for cancellation is turned down during my discussion over phone call on 30/12/2009 with (Ms.Renu).



Until this time executives were fooling that every conversation is being recorded and conveniently modifying their speech to sell their product. So called recorded conversation which is only accessible to SBI-Cards is not justified.Corroborating this statement with my written complaint (Giving details of my request, queries and the responses) malicious intentions of SBI-Cards are amply evident. Obliviously this could be substantiated only when there is any system existing.



In despair and considering my valuable time to run behide you, I am remitting the due amount Rs.6014.35 in apprehension that you will charges late payment and unrelated expenses, which would mean another issue for me and business (to kill my/others time) to you.



With this message I would like to assure you that I will not be able to utilize your so called offer in the name of Privilege Circle Program which is only convenient to SBI-Cards Business. But by all means would like to know ‘IN WHAT CIRCUMSTANCES CLAIMS FOR CANCELLATION/ WITHDRAWAL OF ANY SCHEME BE DECLINED WHEN THE CLAIMS IS WITH IN THE STIPULATED PERIOD”.



This will be appelled in an appropriate form to educate the people and also contain the crooked activities followed under the shadow of Govt.Agencies.



TS Kiran

[protected]




[protected][protected][protected][protected]
From: [protected]@hotmail.com
To: feedback.[protected]@ge.com
Subject: FW: SBI Card Privilege Circle Program-Complaint
Date: Thu, 7 Jan 2010 03:33:33 +0000


Reminder. Kindly acknowledge the receipt.

Regards,

[protected][protected][protected][protected]
From: [protected]@hotmail.com
To: feedback.[protected]@ge.com
Subject: SBI Card Privilege Circle Program-Complaint
Date: Mon, 4 Jan 2010 12:52:34 +0000


Dear Sir/Madam,

I am TS Kiran SBI credit Card holder. My phone no's will probably help you to trace my profile ie (M) [protected] (o[protected].

I've been offered with the subject program over phone and sought confirmation by your good office.

During the cource of discussions at various levels i have maintained that my confirmation is subject to my review of the received offer documents.

I have received the said offer document along with watch on 29th Dec 2009. I have contacted you office for declining the offer. The call receiver has informed me that the offer can only be declined if the information provided over phone proved to be false and asserted that i have confirmed by saying YES and by pressing '1' phone button. Subsequently assured to respond back within 24 hours after discussion with office. Having not received any further communication resorted to writing mode.

Now, with this feedback and changed response/attitute towards your client [me] i wish to place the following points for your perusal as you have put the burden of poof on me.

The following points were also have transpired during preliminary [3] discussions:
1. Opt out of the programme if not satisfied; with in one month.
(i) It was promised that i'll be receiving the offer (Gift & Vouchers) with in 15 days of debiting the amount in my card.

Date of Debit 01/12/2009 Rs.6,067.00

Date of Receipt 29/12/2009

2. Free Flight Ticket: (i) Only during 2nd discussion made known that only basic fare is free. (ii)Flight Sectors not spelt out, instead said number sectors all over india and abroad which is deceitful.

3. Previlage Holidays:Never have been transpired that there are 'Exclusion days' in the limited destination points.

4. Free joining gift: A GRANT POLO WATCH worth Rs.4,500/- which was promised, but it took no time to realise that Credit Card Company with the Brand of "SBI' would also tease people like this.

Immediately stepping into intorogatory mode by the councellor upon my request for withdrawal from the scheme is astounding. I have enquired that if there is any complaint no system to register my request she elegantly replied." DON'T WORRY SIR, WE'LL BE BACK IN 24 HRS." and i am still awaiting for those hours.

With the above submission, I request you to consider my withdrawal from the scheme and advice me the mode to surrender your gift and vouchers with any hassles.

Thanking you,

Very truly yours,


TS Kiran

SIR
I have lost my atm cum debit card
acc no. - [protected]
card no. [protected]
please block the card immediately

On date 05.11.2009 :: 14.01 Hrs. I tried to withdraw the amount of Rs. 10,000/- from SBI- ATM, Koradi , Nagpur (ATM ID No.S1AC[protected] But the cash could not dispensed from SBI ATM, Koradi, Nagpur. but the amount was debited (deducted) from my account vide transuction No 6484 dated 05.11.2009.
At same time, I wrote the complaint at ATM complaint book. I had also given a written request letter on 05.11.2009 to Branch Manager SBI, Koradi Br, Nagpur to verify the request and credit Rs 10,000/- to saving account .
Even though I verbally requested time to time to the concern person of the bank / branch manager till date the the amount is not credited ted to my account.
I am the account holder of SBI bank , Koradi Branch NAGPUR. & my saving account no. is [protected],
so, I kindly request SBI to look in the matter and resolve the same at the earliest.

regards.

Shankar B. Jadhao
Mob No.[protected].

Dear sir,
I am working as Manager in State Bank of Mysore F & A Department , head office,Bangalore. I was having SBI Card bearing No.[protected] (a/c No.[protected]) and it was blocked and the acccount aslo stands closed. Since August 2009, Your Executives visited our Dept. and campaigned for taking Staff Credit Card. I have applied four times along with documents , But till date , I have not received Card. I have contacted your Bangalore represntatives Mr. Ravishankar and Mr. Shivakumar. They are unable to give either the status posistion nor solving the problem.Simply they will get all the details from me over phone and they will forget. If this type of service is given to Associate Bank Officer,how we can do the cross selling business to the public. Kindly look into the matter and solve the probelm immediately.
Hoping , you will the needful,

With regards,

D.S.Subramanya

Dear Sir,
I have SBI account in Markey Yard Sangli Branch. I have transfered this account from Pipavav. Now I am in Oman for job purpose. I would like to open NRI a/c in same branch. but they are not co operating me. When my father did the enquiry regarding same, they told first lrt him deposit 6 months salary and then they will tell further process. Actually my all friends from Maharashtra and Karnataka has opened NRI a/c in their branches with out any problem. Even they have opened the a/c within 15 min. They have same case as of me. In Pipavav(Gujrat) my a/c was salary account only for 2 yrs. now our Sangli branch staff are giving the irresponsible answers.

I am operating S.B. A/C No.[protected] with State Bank of India, R K Puram ,New Delhi.On November2, 2009 at 18.50 hrs. I used my debit card at ATM machine at Karkardooma Court New Delhi for withdrawal of Rs.20000/- but the ATM machine dispensed only Rs.11500/- rest of Rs.8500/- were undispensed'.Bank"s help line informed that the amount will automatically be reversed to my account with in 24 hrs.,this does not happen.I lodged written complaint with the Bank Manager on November 4,2009 and after waiting for a month & no. of personal visits to the bank , a Petition under RTI Act 2005 was also sent on December 4,2009 to
Central Public Information Officer ,SBI ,Local H.O. New Delhi by speed post. There is no action till today dated January 05,2010 .I am a senior citizen retired as Govt. officer & this incident has shaken my trust in
this biggest /traditional Bank [as they boost of]. Can any body in the land help me?

S N GUPTA
New Delhi

sir,
i have done topup of mobile no [protected] for RS 225/- on 26/12/2009 through mobile banking service of state bank of india,my a/c [protected] has been debited but topup of above mobile has not been done. before topup , balance was 0.69 and it was remain 0.69 after topup, but message of successful recharge came on mobile no [protected].other detils as under

a/c no debit [protected]
service provider airtel
mobile topup [protected]
user id kkx712
tid on [protected]
oxi trans id [protected](0)
date 26/12/2009
amount 225/-

Dear Sir/Madam,

I stopped SBI card[protected]-5078) three years back and as per them sent a hard copy to them requesting them to discontinue my card as I got assignment is some other town.
I paid fully all dues and there was no communication from back for last 3 years.

Suddenly for last 6 months I started calls and messages that Rs.20000 is due. When every time asked them that when I didn't purchase anything for last 3 years then why this bill? they never answered.

Further many times I asked that please tell me what I purchased, then one executive told that I purchase some insurance policy - over phone. I asked them to show me the proof because I never purchased on interacted about any purchase. Then they discontinued phone.

Every time I asked to connect me to Consumer Redressal Manager which they refused.

This is totally a harassment to me when they fraudently shown purchase in my account and now asking money.

Request to stop this and my claimed due to be deleted.

With Regards,
B B Tyagi/ [protected]