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S
Sun
from Anand, Gujarat
Jan 5, 2010
Resolved
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I went to SBI-Anandnagar(Ahmedabad) branch on Friday at 15:40 with filledup PPF account form and went to the lady who was verifying them, there was a residence proof missing and so she asked to attach it. I did not have it with me at the moment so requested her to submit it within 5 minutes as that was the maximum time for me to collect it from my office opposite to the branch. The lady in charge denied very straight that they are closed at 16:00 (however the bank clock was yet to tick 15:50!, 10 minutes have no value for SBI employee?) inspite of my sincere request to her that I will be back much before then.

I left and went to the bank again on next day (Saturday at 11:45) with filled up form and all required documents, that lady was not there today so I went to the branch operations manager with a hope that it will be surely completed today. The branch ops manager checked the form and asked to sign on my photo sticked on the form, I signed in front of him with his own marker pen. He checked the form and said that the form is okay, he handed over another form for depositing amount in PPF account and asked me to submit it on Monday with a reason "we do not open a new account on Saturday". (I understand if he can not process the applicaion but it was weird that he could not accept the form too, even though I!!)

I asked my father to submit the form on Monday thinking that everything has been checked by Branch Ops Manager, unfortunately the Branch Ops Manager was not there today so my father went to a new person in charge. Now the new in-charge raised a new query, asked to get signature of two witnesses on the form (I ensured it from the branch ops manager on Saturday that I don't need to get the signature of witnesses as I am already having a savings account with the bank) and to produce originals for the photocopies of the documents(PAN card, voters id card, electricity bill, even though I had attached self attested copies of the documents) for verification. I met my father in the evening hoping that the form would have been submitted but was quite disapointed listening the above story from him.

Again on Tuesday, my father went to the bank with form having signature of our neighbours as witnesses and originals of the documents. Now the same in-charge baabu said that he can not accept the form as the applicant has to submit the form himself and he can not accept the form from anyone else. I asked my father to tell the baabu that I had completed personal verification with the branch ops manager on Saturday when my father called me from bank but baabu had made his mind to stick to his words despite of all requests. I asked my father to let me talk to that baabu but baabu got angry on my father saying very rudely that "I dont have time to speak anybody" (even I heard his words on phone and can draw the baabu's angry face remotely!). My father still went to the Branch Manager to convience him for accepting the form as my personal verification is completed and I already had an account with the bank, but the branch manager also denied him suggesting to submit it by me only. (however he answered very politely).

It looked like, may be the Ego of baabu had a higher preference over a new business or an existing customer of the bank and so the branch manager was not able to accept the form by going against the words of the unprofessional baabu. This is the state of service being provided to existing customers so that you can guess the level for new ones. It is quite obvious to me why the private/international banks are getting so much of success in India, with mercy of such unprofessional behaviour and frustrating level of service by the employees in national banks.

As per the proverb "One rotten egg spoils the whole pudding", "One unprofessional employee in a group spoils the whole organization").
Aug 14, 2020
Complaint marked as Resolved 
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    B
    Biswajit Nayak
    from Gurgaon, Haryana
    Jan 5, 2010
    Resolved
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    Ref.No. 1. SBI CREDIT CARD - [protected]. (BISWAJIT NAYAK)
    2, CARD STATEMENT 02-SEPT-2007 WITH TOTAL OUTSTANDING RS.41,783.17 (PURCHASE & OTHER DEBITS RS.26,537.48 + OPENING BALANCE 16,234.69).
    3. LETTER RECEIVED WITH REF.CODE NXD ON DATED September 02, 2007 signed by Ryali Bharadwaj (Payment Assistance Unit as account details Total Outstanding Rs. 41,783.17 .
    4. Withdrawn of CARD BY FAX NO[protected] ON 01,Sept,2007 at 12:15 P.M & 10,Sept,2009 12:58 P.M.
    5. Article in Times of India SBI Cards under ambit of Information Law.

    Dear Sir/Madam.

    With above reference, I am very disappointed to inform you that, inspite of making full & fnal payment (one time) before due that with reference to Statement & Letter also withdrawn my services from 1st Sept,2007 without any transacton through Card or Cash.

    After many request & reminder to withdraw all services of SBI Card with effect from 1st'Sept,2007 has been unheard & non responsive.

    I have been receving mail for Outstanding dues & Phone Call claiming on from SBI Card in recent times[protected] on[protected] at 11:54 A.M) the nature of the call sugest & encourage me to take the matter to legal/regulatory authority.

    Anticipate/expect to resolve this issue at the earliset,else i will left with no other option other than bringing into notice of appropriate legal/Statutary authority.


    Thanks !
    Biswajit.
    +[protected]M)
    Aug 13, 2020
    Complaint marked as Resolved 
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      R
      Rajib Ghosh
      from Kolkata, West Bengal
      Jan 5, 2010
      Resolved
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      My name is Rajib Ghosh,i forgot my atm pincode.please arrange new pin code no.i am all ready written complain in my baguiati branch.my a/c no is [protected] & debit card no is[protected].My address is C/O Sankar Ghosh,Salua (roypara)P-O-R.gopalpur,PS-Airport,Kol-700136.

      Thanking You
      Rajib Ghosh
      [protected]
      Aug 14, 2020
      Complaint marked as Resolved 
      for new atm pin code:


      My name is Shambhu Prasad Moharana, i forgot my atm pincode.please arrange new pin code no.i am all ready complain in my Nayagarh branch.my a/c no is [protected] & debit card no is[protected].My address is AT/PO-Itamati, kansarisahi, DIST-Nayagarh-752068

      Thanking You
      Shambhu prasad moharana
      [protected]@rediffmail.com
      [protected]/252419
      Mob-[protected]
      My name is Abdul Quadir . What is my atm pin code
      ?. my accouint no. is[protected] and my cash plus card no. is[protected]. my addrerss is vill + post karon Ballia Uttar Pardesh.




      Thanking you
      Abdul Quadir
      abdul85.[protected]@gmail.com
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        V
        Vijayalakshmi
        from Ernakulam, Kerala
        Jan 5, 2010
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        I tried to withdraw cash from State Bank ATM situated at NGO Colony, Adambakkam, Chennai and I received 5 fake notes, 3 notes torn and pasted with cello tape, 1 note in maron colour, 1 note has caught fire and torn in the corners of one side. I called up the customer service and they told me to encash at any near by state bank branch. I checked with Chamiers Road Branch and they told me that I need to check with the concerned branch where this ATM is located. The security personnel told that the control of that particular ATM is with Alandur Branch. When I went there and standing on a long queue I had been told that Guindy Branch is the place who is doing the depository works for this particular ATM and I had to check with them. I don;t know as to how many branches of State Bank I need to visit for this 5 fake notes being received from the great State Bank of India ATM counter.
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          G
          geeta negi
          from Chennai, Tamil Nadu
          Jan 4, 2010
          Resolved
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          i'v lost my ATM Card on 15 june 2009..i'v lost a big amt in thousands..i'v enquired a lot bt still ddnt get any clue...after a helpful support with police too bank cudnt do anything..they dnt have the camera's data of capture clips within 15 days...they refused to do any other help...plz kindly do favour for the same..
          Aug 14, 2020
          Complaint marked as Resolved 
          sir
          i m n account holder of sbi and my account no, is [protected] ( main branch kishanganj bihar) my card is not working . i had used it on 11 jan 2010 but after that it is not working, sir the major problem is that now i presently living at purnea and not able to go to the branch of kishanganj. is it possible that i contact any branch of purnea (purnia) bihar for issuing another ATM against my old one.
          gud mng,

          respected sir,

          myself varinder saini, i am account holder of the reputated bank SBI chandigarh. branch sector-22d. my account number is [protected]-1, i card has been misplace so, kindly block my atm card. as soon as possible.

          Regards
          varinder saini
          ma atm card is lost today on 8/1/2011 ma account no is [protected] pls block ma card i tried calling all helpline no but therewas no response i even went to the sbi bank near ma house but there was no co-operation shown i offical told me top cal n the help line no he dint even ask ma name or took a complain i was pretty much supried wit such behavior he even asked me tat did in read the manual of the card, i was is such a panic tat instead of helping me out the offical is telin me to read the manual its a disgrace to have a account in sbi i really feel so bad for tis even after goin over there no one gave me a solution instead he told me cal n the helpline no pls contact me if any one can help me out am pretty disturbed an tensed about ma card tis is ma no [protected]/[protected] ma name is COLLIN MATHIAS I am an engineeering student am studin as well as workin its so difficult to handel these things...!

          Thanking u
          Urs Faithfully
          Collin Mathias
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            R
            Rohit Panditrao Chavan
            from Pune, Maharashtra
            Jan 4, 2010
            Resolved
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            hellow I am rohit i have a saving account in sbi from 2 yrs. I have applied for internet banking before 15 days but it is not activated yet. So pl try to activate it
            Aug 14, 2020
            Complaint marked as Resolved 

            state bank of india internet banking — stappage of int. banking facility

            M/s SBI,
            DEAR SIR,
            I HAVE APPLIED FOR CANCELLATION OF MY INTERNET BANKING FACILITY TO MY LOCAL BRANCH(RANCHI MAIN ,CODE 167)BECAUSE I HEARD THAT IT MAY CREATE TROUBLE IN FUTURE.FROM LOCAL OFFICE I HAVE GATHERED THAT THEY HAVE FORWARDED THE SAME TO YOU FOR NECESSARY ACTION.BUT THE FACILITY IS STILL EXISTING.KINDLY CANCEL IT IMMEDIATELY.
            TK MUKHERJEE
            A/C NO [protected]
            [protected]
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              L
              Laxmibai N Devadhar
              from Bengaluru, Karnataka
              Jan 4, 2010
              Resolved
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              Dear Sir,

              I have recently registered for the onlilne banking, but since the day i have got the kit i am not able to access the internet banking its howing the invalida username and password since first day.
              So please help me to resolve the same.
              thanks in advnace
              Aug 14, 2020
              Complaint marked as Resolved 
              we all know that all sbi branches offers net banking facilities.so, i applied for it to my branch manager of bagnan branch(10427). He refused me offering this service. He claims he dont know about it. i hopelessly come back from there. what a foolish stuff they are i can not understand.
              how to get login name & password from bank
              I AM ALSO FACING THE SAME PROBLEM .SOMEBODY CAN HELP US PLS.
              A. DAS
              KOLKATA
              not working my id and passwords
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                R
                RONAK SHAH
                from Mumbai, Maharashtra
                Jan 4, 2010
                Resolved
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                Dear Sir/Madam,

                I appy for SBI credit Card. After One & half month i receive message we despatch your credit card on 04/Dec/2009 but till date i am not get any credit card from SBI.
                On this matter i complain many time to customer but they not solve the problem. After some day one message come to my moble your credir card bill is generated & send to your mail ID. They mention Email ID in Message is not my or its wrong. Again I call & mail to customer care but they promised me on phone but not send any written confirmation. They ready to extended my bill payment date. My issue is only this after receive my credit card i am redy to pay bill. Kindly extended your full support to solve my query.

                Regards,
                Ronak Shah
                [protected]
                ronak.[protected]@essar.com

                FOR YOUR INFORMATION
                From: Shah, Ronak V.- ESHL MRSS (HAZ)
                Sent: Monday, January 04, 2010 2:57 PM
                To: 'services.[protected]@ge.com'
                Cc: 'SBI, Card (GE Capital, consultant)'; 'sbicards.[protected]@ge.com'; 'feedback.gesbi'; 'head.[protected]@ge.com'
                Subject: FW: <AUTO> 'CaseID=[protected]' not get SBI credit card

                Dear Sir / Madam,

                Kindly solve below mention matter within two days. Otherwise I am not responsible for any extra charges or any bills. Till I am not get any Card & Bill from your side.

                From: Shah, Ronak V.- ESHL MRSS (HAZ)
                Sent: Wednesday, December 30, 2009 4:44 PM
                To: 'feedback.gesbi'
                Subject: RE: <AUTO> 'CaseID=[protected]' not get SBI credit card

                Dear Sir / Madam,

                I received call from [protected] on 30/12/2009 at 4.25 pm . your executive transfer phone to application department but no body pick up phone from application dept & call is automatic ended.

                Regards,

                From: feedback.gesbi [mailto:feedback.[protected]@ge.com]
                Sent: Wednesday, December 30, 2009 2:01 PM
                To: Shah, Ronak V.- ESHL MRSS (HAZ)
                Subject: <AUTO> 'CaseID=[protected]' not get SBI credit card

                Dear Sir/ Madam,

                Thank you for writing to SBI cards.
                This is a system-generated response to acknowledge receipt of your e-mail. The subject line contains the reference number allotted to your e-mail. This interaction is being tracked through the above reference number and we request you not to change the subject line in future correspondence. Our Customer Service Executives will revert to you through call or e-mail within 5 working days.
                In case your query requires further investigation and takes a longer time, we will keep you informed on the time required for resolution.
                We would request you to mention your SBI Card Account / Card number and your present contact number in all your correspondence to enable us to process your request at the earliest.

                Assuring you of our best services at all times.

                Warm Regards,
                SBI Cards Team

                Now you can manage your account online anywhere-anytime by logging on to our website www.sbicard.com. All you have to do is create your user ID and password to have immediate access to the following features:

                • View and Print your Last 3 Months Account Statements
                • View your Latest Account Transactions/ 1 Year Payment History/ Current Outstanding/ Payment Due Date
                • View Account Status - Available Credit & Cash Limit
                • View Reward point list, Locate Payment Drop Box
                • Learn of 11 Payment modes for you to choose, as per your convenience
                • Book Balance Transfer, Easy Bill Pay registration & Payment, & a lot more.


                -----Original Message-----
                From: Ronak V.- ESHL MRSS (HAZ) Shah [ronak.[protected]@essar.com]
                Sent: Wednesday, Dec 30 2009 1:54PM
                To: feedback.[protected]@ge.com [feedback.[protected]@ge.com]
                Subject: not get SBI credit card
                Dear Sir/Madam,

                I received call from [protected] on 28/12/2009 at 5.12pm. In that discussion your executive promise me that he is ready to give clarification in writing but I am not receive any mail from your side. Kindly extended your full support to solve my problem.

                Regards,

                From: Shah, Ronak V.- ESHL MRSS (HAZ)
                Sent: Monday, December 28, 2009 12:24 PM
                To: 'feedback.[protected]@ge.com'
                Subject: RE: not get SBI credit card

                Dear Sir/Madam,

                Till date I am not getting my SBI credit card & you send message on mobile

                “ your e-statement Dt 23-DEC-09 has been sent on your E-mail Id [protected]@essar.com. Total amt due of Rs 275.75 or Min Amt of Rs 225.75 is payable by 12-Jan-10-SBi card.”

                First of I have not any credit card So how can I pay any amount to you. Please cleared this matter by today.

                You mention Email Id is not correct or not my mail Id.

                Kindly take necessary action other wise I go to Consumer Court or respective authority.

                Regards,


                From: Shah, Ronak V.- ESHL MRSS (HAZ)
                Sent: Monday, December 28, 2009 10:34 AM
                To: 'feedback.[protected]@ge.com'
                Subject: RE: not get SBI credit card

                Dear Sir/Madam,

                Please inform me the SBI credit card status. I am not get it till date. Kindly extended your full support to solve my query.

                Regards,


                From: Shah, Ronak V.- ESHL MRSS (HAZ)
                Sent: Friday, December 18, 2009 11:27 AM
                To: 'feedback.[protected]@ge.com'
                Subject: not get SBI credit card

                Dear Sir/Madam,

                Please inform me the SBI credit card status. I apply for this last month but not get it till date.
                Detail for your action as below

                Card Holder Name :- Ronak Vijaybhai Shah

                Application Number :[protected]

                Mobile :- [protected]

                Post ref No :- [protected]

                Please confirm that nobody is use my credit card. Reply as soon as possible.

                Regards,

                Ronak Shah
                Aug 14, 2020
                Complaint marked as Resolved 
                Sir,
                I have requested so many times(more than 20 times) on the customer care number to change my mobile number. But, in the last the respond is that "we can not change your number due to technical problems". Please change my mobile number and address immediately. last digit of my credit cards are 1705 and change the mobile No. [protected] instead of [protected].
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                  S
                  S.Jayaraman
                  from Kizhake Chalakudi, Kerala
                  Jan 4, 2010
                  Resolved
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                  Resolved

                  Dear sir,
                  I am requesting for expediting the arrears of pension from SBI Koyambdu branch.Letter sent to SBI koyambedi is enclosed please.
                  Kindly help.
                  Thanks and regards
                  S.Jayaraman


                  From: [protected]@hotmail.com
                  To: sbi.[protected]@sbi.co.in
                  CC: sbi.[protected]@sbi.co.in; sbi.[protected]@sbi.co.in
                  Subject: Revised Pension for s.jayaraman pension SB a/c no:[protected]
                  Date: Mon, 14 Dec 2009 10:49:36 +0000

                  Dear sir,
                  I am enclosing copy of PPO no:F/PEN/1331/[protected] dt 10/11/2009 recd by me from RDSO LUCKNOW Northern railway with revised pension details wef[protected].

                  I am drawing pension SBI koyambedu at present(revised SB a/c no: [protected]-old SB a/c no:[protected])

                  Kindly arrange to pay the arrears of pension and request details by email.The letter is addressed to asbi / nandanam branch pension office Anna salai chennai.

                  Request confirmation of receipt of the letter.

                  Thanks and Regards
                  Jayaraman.s

                  contact nos.[protected]
                  mobile [protected]
                  Aug 14, 2020
                  Complaint marked as Resolved 
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                    P
                    Periyasamy muthusamy
                    from Bengaluru, Karnataka
                    Jan 4, 2010
                    Resolved
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                    Hello Sir,

                    I having the saving account with SBI –electronics city.



                    ACC.No:[protected]

                    Name: Periysamy Muthusamy



                    On 10th of August 2009, there was one ATM withdraw done at Paramakudi for Rs 1500/- But it was deducted the Twice (1500+1500). Please find the Narration detais in the netbanking





                    ATM WDL
                    [protected] 4630 S1AN00075601

                    ATM WDL
                    [protected] 3100 S1AN00075602



                    Since there is only one transaction was done.
                    TXN no: 3100

                    ATM WDL
                    [protected] 3100 S1AN00075602



                    This was only one transaction which has happened in 10th of August.
                    Regarding this i have send so many mails to sbi.[protected]@sbi.co.in. But there is not a even single reply i got. i was frustrated and raised Complaint and tickets number is CC[protected]. But unfortunately there is no reply/action the same.
                    Finally in the month of october i went to the bank personelly i met the manager and complained about the same thing. He told that he had sent the details to Paramakudi SBI bank and he would be updating the same to me . But I didn't get my money back or any valid reason for the same.

                    I am tried of calling SBI now. could you help me to get my money back.




                    Regards,

                    Periyasamy
                    Aug 14, 2020
                    Complaint marked as Resolved 

                    SBI Bank Bangalore — Lost SBI ATM Card, Please block it

                    Hello Sir,

                    I have lost my ATM card.
                    My Account number [protected].
                    Could you please block it.
                    My pin number is 9457.

                    Regards,
                    Sumit Raj Dali
                    hi im ur company a/c holder [protected].
                    ur one is bad branch in recievcing transactions.i will never mind .pl cal to listen my comment.

                    [protected]
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                      K
                      KAPIL GUPTA
                      from Kolkata, West Bengal
                      Jan 3, 2010
                      Resolved
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                      Dear sir;

                      I m managing my a/c no. [protected] of sbi branch industrial state bank, gwalior last 11 years. I had used my atm card no[protected] on 7.12.2008 and withdrawn 15000/- from ICICI ATM MACHINE ONLY ONE TIME. But after checking my balence i found the atm machine debitted the amount of 15000/- two times.I logged my complaint in my a/c branch. I went to branch and discuss this transcation and give the written complaint application to chief manager of the branch.I discussed this complaint to the manager at least 15 times in one year period but till now there is no solution.
                      Infact i checked the my account detail i found the TXN NO 2128 is same for both withdrawl. In atm transcation if the TXN NO 2128 can not be same both the transcation . It shows that machine debitted 15000/- two times wrongly.Inspite of that i am not getting my money.
                      I m giving the complete txn detail below.

                      a/c no [protected]
                      date of txn 07.12.2008
                      time 11:49
                      atm id S1CW4863, ATM BANK NAME : ICICI
                      place ISBL INDRAPURAM
                      TXN NO 2128
                      Withdrawl amt 15000/-

                      Pl look into this complaint and give the right decision.


                      FROM


                      KAPIL GUPTA
                      H-608,SUPERTECH ICON,
                      NYAY KHAND-1,
                      GHAZIABAD
                      [protected]
                      Aug 14, 2020
                      Complaint marked as Resolved 
                      If you have a complaint regarding Faulty ATM and your complaint is not resolved, I would recommend you to do the following steps

                      1. Write letters to your bank. Keep a copy.
                      2. Contact their customer care., keep all records of communication.
                      3. If no satisfactory reply, approach RBI Banking Ombudsman in your state. It is available online too : https://secweb.rbi.org.in/BO/compltindex.htm
                      SBI never take prompt action, rather the officer/ staff are not aware about the exact course of action. Being PSU banking sector the working/ response of staff is very poor inspite being core banking system the staff always scare to work on dedicately.
                      Improvement of work style is solicited.
                      Myself Subhadarshini Moahapatra, mail-id [protected]@gmail.com, mobile no.- [protected] draw your kind attention that an amount of Rs.15, 000/- is withdrawn from my Savings bank a/c no. [protected] on 04.10.11.
                      Pl look into this matter.
                      Dear sirs,
                      I had open an new account in your sola road Ahmedabad branch, At about 1:00 pm i had feed 1000 rs by cash but it not taken in account, i get starter pack i gone to bank branch Atm at about 4:30 and use change password its change, after changing i test new password i had try to withdraw 100 rs until actual its "0" balance account but its show insuficient fund, in place of in activated account after two day i had taken passbook when i had check it ATM unsuuficient fund panalty Rs17 is deducted, No one atm can gives unsfficicent deduction because its personnel withdraw not third party transfer or check bounce, so kindly reverse above mention Black entry from my account

                      Dear sirs Atm never gives Unsufficient fund Panlty so donot give to me or nother if required please repair and update your system

                      My account nuber is : [protected] account holders name : Sanjivkumar Bhagvatprasad Parikh
                      Branch code : 11769
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                        ravinder nath singh
                        from Bengaluru, Karnataka
                        Jan 3, 2010
                        Resolved
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                        Resolved

                        i ravindernath singh a/c no.[protected] SBI ntpc korba west chhattisgarh,since13 july use icici atm use for with drawal Rs.10500 BUT FIRST TIME TRASICTION IS FAILED THEN I have try again but amt shuled be deducted both time then i will complain inbrach at atime & 2nd time at 19 sept 09 but they have not give any reply of such complain so please help me &refund my amt. m

                        thanks R.N.Singh
                        Mb. no. [protected]
                        Aug 14, 2020
                        Complaint marked as Resolved 
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                          M
                          MANOJ KUMAR SINGH
                          from Mumbai, Maharashtra
                          Jan 3, 2010
                          Resolved
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                          Resolved

                          ----- Original Message -----
                          From: Manoj Singh
                          To: helpline.[protected]@sbi.co.in ; [protected]@sbi.co.in
                          Sent: Sunday, November 08, 2009 9:09 AM
                          Subject: RE: Amount debited Rs. 20,000.00 after Link showing link failure.





                          [protected][protected][protected][protected]
                          From: [protected]@hotmail.com
                          To: helpline.[protected]@sbi.co.in; [protected]@sbi.co.in
                          Subject: RE: Amount debited Rs. 20,000.00 after Link showing link failure.
                          Date: Fri, 9 Oct 2009 06:39:47 +0000


                          Dear sir,

                          Why you donot reply to my below given mail pointwise? We are unsing SBI ATM since last 4-5 year and we have given complain first time. We have approached you only as Branch office is not responding properly. than What is meaning to contacting Branch office.

                          Now, we are awaiting your favourable response.

                          Thanks and regards,

                          Manoj Kumar Singh


                          [protected][protected][protected][protected]
                          From: helpline.[protected]@sbi.co.in
                          To: [protected]@hotmail.com
                          Subject: Re: Amount debited Rs. 20,000.00 after Link showing link failure.
                          Date: Fri, 9 Oct 2009 11:43:22 +0530


                          Dear Sir ,

                          We reiterate that the mentioned transaction is successful .

                          We have already attached documents which establishes the transaction to be successful.
                          Please approach the branch for more information.

                          Regards,
                          SBI Helpline
                          LHO,Patna
                          ----- Original Message -----
                          From: Manoj Singh
                          To: helpline.[protected]@sbi.co.in ; [protected]@sbi.co.in
                          Sent: Thursday, October 08, 2009 2:32 PM
                          Subject: RE: Amount debited Rs. 20,000.00 after Link showing link failure.


                          REMINDER-1


                          I HAVE NOT RECEIVED ANY CONCRETE REPLY EVEN AFTER MORE THAN ONE MONTH FROM THE COUNTER REPLY .

                          PLEASE REPLY IMMEDIATELY AND EXPEDITE AS EARLY AS POSSIBLE.

                          THANKS AND REGARDS,

                          MANOJ KUMAR SINGH






                          [protected][protected][protected][protected]
                          From: [protected]@hotmail.com
                          To: helpline.[protected]@sbi.co.in
                          CC: [protected]@sbi.co.in
                          Subject: FW: Amount debited Rs. 20,000.00 after Link showing link failure.
                          Date: Mon, 24 Aug 2009 13:54:58 +0000

                          Dear sir,
                          I acknowledge the receipt of your mail and noted the remarks given by you. Please refer my mail wherein I have specifically mentioned the details of the transaction. The ATM card was used by my father who is using ATM Card since last 3 year and he does need anybody assistant to assist hi. I have mentioned very clearly in my mail tha my parent used the ATM cum Debit card on 01.07.2009 at Bada Chowk, Giridih SBI ATM and punched PIN with withdrawal amount Rs. 1,000.00 to draw. After putting the withdrawal amount, SBI ATM was showing link failure. They pressed clear and cancel to cancel the transaction. Hence, they left the ATM counter without withdrawing the amount. Same day, they visited another counter to withdraw the amount and found that Rs. 20,000.00 debited to their account. One person entered alongwith the security guard and presuming that the person entered alongwith security guard is of Bank, hence not objected. I have repeatedely objecteing that the person shown in the video may have drawn the money who has no relation with us for this transaction.

                          I am unable to understand the following:
                          1. How a person can withdraw after link failure?
                          2. How such a amount can be debited from account without asking the card entry as two times amount required was not collected.
                          3. How two persons can be allowed at a time?

                          You are once again requested to kindly investigate in details and find out the actual facts. Also, please arrange to re-imburse Rs. 20,000.00 immediately. Please note that similar incident has reported on the same ATM which may please be noted.

                          Awaiting your favourable response.

                          Thanks and regards,

                          Manoj Kumar Singh


                          [protected][protected][protected][protected]
                          From: helpline.[protected]@sbi.co.in
                          To: [protected]@hotmail.com
                          CC: sbi.[protected]@sbi.co.in
                          Subject: Fw: Amount debited Rs. 20,000.00 after Link showing link failure.
                          Date: Fri, 21 Aug 2009 13:58:37 +0530


                          Dear Sir,

                          The mentioned transaction is successful as per the ATM record .The copy of JP log is enclosed with this mail.

                          In such circumstances the complaint is not tenable.

                          Regards,
                          SBI Helpline
                          LHO,Patna

                          ----- Original Message -----
                          From: CM, SBI, Giridih
                          To: helpline
                          Sent: Thursday, August 20, 2009 7:31 PM
                          Subject: Re: Amount debited Rs. 20,000.00 after Link showing link failure.


                          Dear sir,

                          Pl refer to our earlier reply dated 08.08.2009.

                          We have checked the captioned disputed txn. of Rs. 20000/-. The txn was a successful txn by tx. no.3502 on 01/07/2009 with response code 000 meaning successful transaction. We also confirm that no excess cash was found in ATM on that date. We are enclosing scanned copy of the J P Log for your verification.
                          The customer smt. rukmini devi has already been informed about the txn being successful. However, as per the photo clips available at the ATM, we also have to inform you that the card was being operated by her husband and some third person has also been seen during the course of txn trying to guide him.

                          Yours faithfully
                          Chief Manager
                          ----- Original Message -----
                          From: helpline
                          Sent: Thursday, August 20, 2009 4:05 PM
                          Subject: Fw: Amount debited Rs. 20,000.00 after Link showing link failure.


                          Dear Sir,

                          Please look into the matter.

                          Thanks & Regards,
                          SBI Helpline
                          LHO,Patna

                          ----- Original Message -----
                          From: [protected]@sbi.co.in
                          To: helpline.[protected]@sbi.co.in
                          Sent: Monday, August 17, 2009 4:28 PM
                          Subject: FW: Amount debited Rs. 20,000.00 after Link showing link failure.




                          -----Forwarded by MY SBI LHO BHOPAL -LHOBHO/LHO/SBI/SBG on 08/17/2009 04:27PM -----
                          To: <helpline.[protected]@sbi.co.in>
                          From: Manoj Singh <[protected]@hotmail.com>
                          Date: 08/16/2009 03:07AM
                          cc: <[protected]@sbi.co.in>
                          Subject: FW: Amount debited Rs. 20,000.00 after Link showing link failure.



                          Reminder-2



                          [protected][protected][protected][protected]
                          From: [protected]@hotmail.com
                          To: helpline.[protected]@sbi.co.in
                          Subject: RE: Amount debited Rs. 20,000.00 after Link showing link failure.
                          Date: Fri, 31 Jul 2009 09:56:10 +0000


                          Reminder-1



                          [protected][protected][protected][protected]

                          From: [protected]@hotmail.com
                          To: helpline.[protected]@sbi.co.in
                          Subject: FW: Amount debited Rs. 20,000.00 after Link showing link failure.
                          Date: Thu, 23 Jul 2009 09:53:14 +0000


                          Dear sir,

                          Please do the needful.

                          Thanks and regards,

                          Manoj Kumar Singh



                          [protected][protected][protected][protected]


                          From: [protected]@hotmail.com
                          To: [protected]@sbi.co.in
                          Subject: RE: Amount debited Rs. 20,000.00 after Link showing link failure.
                          Date: Wed, 22 Jul 2009 09:28:10 +0000

                          Dear sir,

                          Further to our correpomdence, please find attached herewith scan copy of complain lodged to SBI Branch Office and instruction of RBI.


                          Thanks and regards,

                          Manoj Kumar Singh




                          [protected][protected][protected][protected]


                          From: [protected]@hotmail.com
                          To: [protected]@sbi.co.in
                          Subject: RE: Amount debited Rs. 20,000.00 after Link showing link failure.
                          Date: Mon, 20 Jul 2009 13:53:10 +0000
                          I have given complain to SBI, but not getting any positive respnse them. I am giving below our series of correspence with SBI as under:

                          Dear sir,

                          Thank you very much for your mail confirming the receipt of my below given mail.

                          Sir, we shall be awaiting your fabouable responce at the earliest. But, I am unable to understand the following:
                          1. How a person can withdraw after link failure?
                          2. How such a amount can be debited from account without asking the card entry as two times amount required was not collected,
                          You are requested to kindly do the needful and oblige.

                          Also, please let us know whether I should complain at another address.

                          Thanks and regards,

                          Manoj Kumar Singh




                          [protected][protected][protected][protected]


                          Subject: Re: Amount debited Rs. 20,000.00 after Link showing link failure.
                          From: [protected]@sbi.co.in
                          To: [protected]@hotmail.com
                          Date: Mon, 20 Jul 2009 14:33:46 +0530




                          OLBC /792
                          Date:20.07.2009
                          We acknowledge receipt of your mail.
                          We have taken up the matter with the concerned branch and asked them to take necessary action in this regard.
                          The inconvenience caused is deeply regretted.
                          OLBC
                          SBO LHO BHOPAL


                          -----Manoj Singh wrote: -----
                          To: <[protected]@sbi.co.in>
                          From: Manoj Singh <[protected]@hotmail.com>
                          Date: 07/18/2009 02:30PM
                          Subject: Amount debited Rs. 20,000.00 after Link showing link failure.




                          To,

                          The Incharge

                          Customer Services

                          State Bank of India



                          Subject: Amount debited Rs. 20,000.00 after Link showing link failure.

                          Reference: State Bank of India ATM cum Debit Card no.[protected] and A/c No. [protected].


                          Dear sir,

                          With reference to above, I would like to bring to your kind notice that the above card is of my mother Smt. Rukmani Devi who is basically resident of Giridih, Jharkhand state, India . My parent used the ATM cum Debit card on 01.07.2009 at Bada Chowk, Giridih SBI ATM and punched PIN with withdrawal amount Rs. 1,000.00 to draw. After putting the withdrawal amount, SBI ATM was showing link failure. They pressed clear and cancel to cancel the transaction. Hence, they left the ATM counter without withdrawing the amount. Same day, they visited another counter to withdraw the amount and found that Rs. 20,000.00 debited to their account.



                          After one day Immediately a coplain was lodged to the Branch Manager, SBI, Giridih who had enquired and seen the video of the same. All the above information received by me over phone.



                          You are requested to kindly enquire the same and arrnge to re-imburse the amount Rs. 20,000.00 at the earliest without any delay.



                          Your early action shall be highly appreciable.



                          Manoj Kumar Singh

                          Mobile No. [protected](M)

                          174, Preconco Colony,

                          Classic Enclave,

                          Flat No. 201,

                          Near Annapurna Mandir,

                          Indore(M.P.)-452 009.



                          My Parent address:

                          Shri Jit Narayan Singh/Smt. Rukmani Devi

                          Mobile No. [protected], Phone:[protected]

                          B. B. Cottage Road

                          New Barganda

                          Giridih-815301, Jharkhand
                          Aug 14, 2020
                          Complaint marked as Resolved 
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                            Biswamber Sahoo
                            from Mumbai, Maharashtra
                            Jan 3, 2010
                            Resolved
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                            Dear sir,
                            After reminding U several times, no action is being taken from your side.The Branch Manager(JAJPUR ROAD, ORISSA) is also not taking seriously to my case.My complain was as below
                            I had applied for two cheque books in my Branch.But as of today I have received only one cheque book from the Branch due to wrong postal address forwarded by bank personnel to U.After that I had get it corrected in the Branch.But I have not yet received the 2nd cheque book.The other thing is that, U have not yet get confirmed me regarding the deduction of Rs125.00 against that cheque books.
                            So I request U to please take necessary action for above case.

                            Thanking you,
                            Biswamber Sahoo
                            A/C No. [protected]
                            Branch-Jajpur Road
                            Orissa
                            Mob: [protected]
                            Aug 14, 2020
                            Complaint marked as Resolved 
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                              sanjaykumar
                              from Gevrai, Maharashtra
                              Jan 2, 2010
                              Resolved
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                              Resolved

                              Hi
                              I am one of the housing loan consumer of state bank of India Solapur. My account is prompt. I am depositing emi's promply in bank. However while my requisition of Interest Certificate and Account statement bank loan officer did not given me telling by my account is under NP status. while asking due amount there various computers shows various balance. I shown my receipts and my cheque passed for emis other Bank's statement to them. Then also the are unable to give me.
                              Also they are lost my blank PDC cheque book so I am unable to handover them PDC cheque.
                              Please kindly be noted for awareness.
                              Aug 14, 2020
                              Complaint marked as Resolved 
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                                R
                                rajas_s
                                from Hyderabad, Telangana
                                Jan 1, 2010
                                Resolved
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                                Resolved

                                Dear Sir,
                                Sub : Non-drawal of pension arrears-case of post-2006 retiree. Reminder submitted.

                                I retired from railway service on superannuation on[protected] and my pension payment is authorized by FA&CAO/S.C.Rly./ Secunderabad to be paid at SBI/Guntakal(000957) to SB.A/c No.[protected] through Link Branch of SBI, Main Branch/Anantapur vide PPO No.[protected] dated[protected], fixing my monthly pension at Rs 8157/- w.e.f. june, 2008. The bank started crediting my monthly pension as such w.e.f. June, 2008. But due to revision in pay scales of Central Govt. employees w.e.f.[protected], my basic pension is revised w.e.f.June, 2008 as per the revised PPO of even No. dated[protected] which was circulated to the concerned bank branches for authorizing them to effect the revision and to pay the arrears thereof as detailed below:
                                Revised Basic Pension : Rs 12015 (as against Rs 7529/-) w.e.f[protected] Residual Pension( 12015-Commutation-1 Rs 3011) : Rs 9004 w.e.f.[protected] to [protected].
                                Residual Pension( 9004-Commutation-2 Rs 1795) : Rs 7209 from[protected] onwards.
                                The dearness relief is payable on revised Basic pension / Family pension at 12% w.e.f.[protected] & 16% w.e.f.[protected] and further D.Rs as admissible from time to time.
                                As such an amount of Rs 26,578/- as pensionary arrears is to be paid. I requested the bank to pay the arrears accrued due to P.C. revision, vide my letter no. Nil dated[protected]. I am once again submitting my request to credit the balance arrears to my SB A/C No. [protected] With S.B.I./Main Branch, Guntakal of Anantapur District. Early redressal is requested.
                                Thanking you, sir.
                                Yours faithfully,
                                S.Rajasekhar, H.No. 30-268/81/101, Sailaja Arcade,
                                Santhoshimanagar colony, Old Safilguda, Neredmet, Secunderabad-500056

                                Dated: 01/01/2010
                                Aug 13, 2020
                                Complaint marked as Resolved 
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                                  S
                                  Sandeep Shetty
                                  Dec 31, 2009
                                  Resolved
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                                  Resolved

                                  I have taken lot of efforts to get all the documents for the Home loan from SBI and submitted the same in the month of sept,2009.

                                  After few days when is started inquiring about the home loan, the officer at Bandra(East) was saying that the loan may be in the process stage.

                                  After few days, when i again contacted , he said that your home loan document is non-traceable and you may have to submit a new set of documents.

                                  Now i am asked to go to the SBi,BKC to check with 1 Mr.Sharma for the same.

                                  At present , i dont how to approach the case
                                  Aug 14, 2020
                                  Complaint marked as Resolved 
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                                    N
                                    NIDHI ARORA
                                    from Kolkata, West Bengal
                                    Dec 31, 2009
                                    Resolved
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                                    Resolved

                                    Dear Sir,

                                    This is regarding the Fraudulent ATM withdrawals. Somebody has withdrawn Rs. 40,000 from my SB account without using my Original ATM card, as the Card is available with me till today. It has neither been misplaced nor stolen. I dont know how somebody has withdrawn my money? I have a photograph of the person who has done this theft.

                                    Kindly help me advising an action plan that needs to be taken in such a case.

                                    Thanks and Regards
                                    Nidhi Arora
                                    Aug 14, 2020
                                    Complaint marked as Resolved 
                                    wrongly debited RS 1200 from my a/c on 02/02/2010 morning but i didn't gave my ATM card to anyone, how can it be possible and my account number is [protected] and i want my money back immediately .please take the matter seriously.
                                    FRAUDULENT ATM WITHDRAWALS
                                    Dear Sir,

                                    This is regarding the Fraudulent ATM withdrawals. Somebody has withdrawn Rs. 12, 000 from my SB account without using my Original ATM card, as the Card is available with me till today. It has neither been misplaced nor stolen. I dont know how somebody has withdrawn my money? I have a photograph of the person who has done this theft.

                                    Kindly help me advising an action plan that needs to be taken in such a case.

                                    Thanks and Regards
                                    Avnish Saxena
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                                      N
                                      Nalls
                                      from Chennai, Tamil Nadu
                                      Dec 31, 2009
                                      Resolved
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                                      Resolved

                                      Hi,

                                      I have taken the personla loan of Rs.75000 in SBI with 48 EMI. The EMI amount is Rs.1970. I have paid the EMIs regularly for the first two years. Meanwhille i have moved to different address and submitted the change of address in a written document to the bank.Due to finanicial reasons I am not able to pay the EMIs regularly and thought of paying the loan as a bulk amount within the loan tenure which is ended on Oct 2009. I have paid 27 EMIs and the pending EMIs are 21(21*1970=Rs.41370). I went to the bank on Dec 09 in order to close the loan by paying the outstanding amount. I thought the amount will come around Rs.45000. But the bank records showing the outsatnding amount as Rs.57000. I have not recievd any of these updates/calls during the entire loan period. When I enquired, they said they sent the details to my old address. It seems they are not updating my new address which i have submitted in written document. For that now I have to pay around Rs12000 extra.

                                      Please suggest how to handle this issue.
                                      Aug 13, 2020
                                      Complaint marked as Resolved 
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                                        S
                                        Saurabh Kumar
                                        from Pune, Maharashtra
                                        Dec 31, 2009
                                        Resolved
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                                        Resolved

                                        Hello,

                                        This complaint has nothing to do with Nagar Road Branch where my home loan accunt exist....but with Mrs MANSE - RACPC, Sharda Chambers Near Golibar Maidan, Pune.
                                        On 8th dec - I have submitted my demand letter of Rs 3L, amount not disbursed yet, again on 22nd Dec I have submitted the DL of 6L...amount not disbursed yet...Received an interest from the builder of rs 22500..on Rs 3L and very soon they will send me a total of 45000 Rs interest...

                                        I need to know, what Mrs Manse in RACPC is doing? Who will pay the interest to the builder...we are poor people..SBI is rich...who is responsible for the mental torture, harrasement I am going through.

                                        I have visited..4-5 times Mrs Manse for the disbursement..but I think she has decided to work only after I pay unnecessary interest to the builder...

                                        Please somebody help me...I am not in a position to pay anything more than..i have to pay....

                                        Saurabh.
                                        Aug 14, 2020
                                        Complaint marked as Resolved 
                                        Bank made me defaulter by giving the whole amount of loan to the builder without possetion of the flat to me . i am paying the instalment with interest since 2004 still i had not received the posetion of my flat
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