State Bank of India Credit Card — Unresolved Query and Unsatisfied answer from Customer care - !!!Urgent!!!

SBI Credit Card — Billing on closed account

My Father Prasanta Chakraborty had a SBI Card (**** ****[protected] and I had a SBI card as add on this card (**** ****[protected]. We had a word with the SBI Helpline and was asked to pay - 14,800/- as the complete settlement of the account along with the foreclosure of the EMI Loan. Once they received that payment, they started sending new bills for money that were never used by us and also saying that we need to pay another 850/- to completely close the account. The associates at the SBI Helpline are not directly from the bank and have no power of reversal of any bad payment, etc. Moreover, there tone and customer dealing on the call is very bad and the only thing they say is "WE CANNOT HELP. YOU NEED TO PAY THIS AMOUNT." Please get in touch if more information is required

State Bank of India Credit Card — Goods not delivered

Dear Sir,

I have purchased a digital camera from state bank of india credit card website i.e.www.sbicard.com on 7th may '08 through my sbi credit card only the amount was debited from my credit card on 9th may'08 and while purchasing it was said that the digital camera will take maximum 21 working days but till now i have not received any such and its almost more then a month. I have given several calls and emails to the concern departments but they are just giving me false assurance that it might 4-5 days again & again or we have passed on the complaint to the higher authority they will get in touch with you within a week on 8th june'08 i got a call from the customare care dept. to confirm i have recieved the said or not. After that call no one has get in touch with me.

I would like request you to please into the matter and kindly do the needful as i have to make so many long distances to enquire about the said item every time.

thanking you
yours faithfully

Harsh Keshan

Dear Sir,

This is with reference to your letter dated June 6, 2008, regarding outstanding payment due in respect of the said SBI credit card. In this connection I would like to ask a few question:

1. The said outstanding dues which you are asking me to pay are of any purchase done by me?

2. How serious the bank is about their customer?

3. Do you follow the proper guidelines pre & post customer?

Again I would like to clear that at the time of making me a customer of SBI credit card I have been told that the said card is absolutely free from any annual fee. It was free for the first two years later I have received the bill of annual charges. I immediately rang up the customer care and enquired about the dues which was not spent by me. I was told that that you have to pay the annual charges after two years. I immediately replied that I am not going to use this card and stop this. I have been repeatedly receiving these kinds of bills requesting me to pay the outstanding dues which are not genuine. I am once again receiving calls on my mobile please make the SBI credit card which is absolutely free from any charges. I would once again request you to kindly stop sending me the bills which are not genuine as I have been misled by your representative.

I hope you would take the necessary action and let me know the details.

Thanking you,

Yours sincerely,


Prakash

Dear Sir,

I am not receiving sbi statment on purchase made on or before billing
please provide me with the details

Yes SBI Credit card are cheaters .

I have also face same problem of cheating from them so I have stopped using SBI CREDIT CARD.

SBI Credit Card — unresolve issue from SBI Credit Card

Dear sir,

SBI Investigation 'Case ID=[protected]'

In the year of 2007, one of SBI Credit Card representative approach me to apply for credit card and I did, after one month I ad received Balance Transfer Draft, at the time I inform to SBI customer care that, I had not received the credit card. As she suggested to wait for 10 to 15 days, I waited for the same. One day one customer care representative had call me to deposit minimum balance amount due on your account. I agree and paid Rs. 250/- and told her I neither received any credit card nor statement against which you are asking money to me. She said I look into the matter.

Next month I received statement through e-mail, whereas some purchases shown, I called to customer care and told all the story once again. They suggested to launch complaint in written which I had made to SBI, Chennai as well as SBI, Delhi. They committed me to investigate the matter and if you had not done any purchasing, there is no need to worried.

After six month, I received e-mail stated that your complaint is out of time frame, so you required to make payment. Once again I produce all the details of correspondence to him and showing that there is no delay to make complaint in time. They agreed to once again look into the matter, but till date I have not received any response from SBI.

They block my Credit Card and every month asking for the payment and harassing me. I approach to their Manager who is looking all the disputes and recovery. The manager regret for inconvenience after seen all the correspondence and communicated his recommendation to resolve the issue, but no action has been taken from their superior.

Now I stopped attending their call because harassing me and wasting my time.

It is requested to kindly look into matter and close the issue at the earliest and read SBI last communication received to me as below.

Regards


Vikrant Kuyre

SBI Last e-mail to me
Dear Mr.Vikrant Kuyre,


This is with reference to your communication dated July 24, 2008 regarding your SBI card account.
At the outset, we sincerely apologize for the inconvenience you had to go through in this regard. We wish to inform you that we have assigned a dedicated resource to investigate and resolve the concerns raised with us. We would revert to you shortly with our response. Please bear with us till then.
Please feel free to contact us should you require any further assistance or clarification.

We assure you the best services at all time.

Yours sincerely,

AVP- Customer Service

Dear Sir,

It may make a one off case for anyone who reads about it but the fact is that your executives have made my life miserable by calling me at any time they feel like calling.
i am being asked to pay charges amounting to Rs. 6700 which have supposedly accumulated from an amount of Rs. 600 that was supposedly charged from me as "annual charges" in 2003 for a credit card which I HAVE NOT RECIEVED TILL DATE.

Despite my repeated requests to all and sundry including emails to sbihead, i still recieve humiliating, aggresive and sometimes abusive calls from executives who claim to be from settlement department.

If there is anyone in your organisation worth his salt, kindly look into my case and if possible ask the executives to stop calling me, if solving my problem is not possible for you.

Since I have not taken any Credit card from SBI credit Card so far whereas I am receiving a SMS on my Mobile Phone No. [protected] at Nagpur Maharashtra every month for payment of bills.
you are requested to rectify the mistake and advice me suitably.

Sanjay L. Ahirrao,
Anand Aptt., Flat-4,
Anandnagar, Sainath Soceity,
Shikshak Soceity Road,
SANGVI, PUNE – 411027

Date : 15th August, 2009.

Manager,
State Bank of India,
Golibar Maidan,
Pune – 411001


Dear Sir,

I am Saving Bank holder of State Bank of India, Br. Golibar Maidan, PUNE – 411001 A/c. No.[protected] Atm Cum-Debit Card No.[protected] tried to withdrawal of Rs 5000/ and 1000/ on date 11/08/2009 from other than SBI Atm (Union Bank of India, IDBI) but not able to receive the cash or withdrawal of amount.

But the said amount of Rs 5000 and 1000 are shown as withdrawal in Pass book entry. Pl see the transaction and redeposit the amount to my SB A/c. No. [protected].

Thanking you,
Yours truly,

Sanjay L. Ahirrao

After deposting the whole amount, now my status is showing as defaulter. Whenever i am going to talk to them they are not listiening.Till now the problem is not setteled.
Contact me on : [protected]

State Bank of India Credit Card — Monthly statement for the m/o Feb'10

Sir,
My credit card no.[protected] statement for the m/o March'10 not recd., sms recd. by me on dt.18.03.2010 of Rs.22752.87 I need full statement pl. send the statement on my e-mail ID. : [protected]@yahoo.co.in

Thanks

RAJENDRA S. TARIYAL
B-183, Aali Vihar,
Post Office: Sarita Vihar
New Delhi-110076
Mobile No.[protected]
e-mail ID : [protected]@yahoo.co.in

Do you think it wise to place your personal informaiton on display for the world to see? You make yourself a target for Fraud Activity.

SBI customer care is worst ever in customer satisfaction. I used to have SBI Credit card but lost faith in it and closed my account due to many such incidents. tough luck for you dude..hope you have your issues resolved. God help you :)