| Address: Pune, Maharashtra |
Unethical business practices by State Bank of India, Karvenagar Branch
I alongwith my wife and father are customers of State Bank of India, SNDT branch, Karve Road, Pune. There was a banner outside SBI Karvenagr branch that 'Lockers are available'. Since we wanted a locker in SBI, we went inside the branch and met the manager there. My conversation with her goes like this
Manager : How many FDs we have in State Bank of India.
Me : Not in this branch but we have FDs amounting to Rs. xxxxxx in your SNDT Karve road branch since many years.
Manager : No.. this is not sufficient. We have a list of people who have FDs of more than 12 lakhs in our branch.
Me : Since we have accounts in many different banks since many years as that of with SBI, we have FDs in various banks.
Manager : Then tell me when you are shifting those FDs to my branch
Me : Why to break and shift these FDs in your bank since we are also customers of Bank of India, Bank of Maharashtra since many years
Mnager : We are here to do business so we require FDs if you want locker in our bank.
Me : But locker is a Service provided by your bank and why it is like that for getting this service I have to keep something in your bank? and I am a customer of SBI since many years (about 15) and I have FDs in your other branch
Manager : No but those FDs are in other branch not in my branch.
Me : But its the same, I am a customer of SBI for 15 years and how can you discriminate like SBI branch 1 and SBI branch 2. So its like saying if you are staying in Maharashtra then you are Indian national and if you are staying in xxx state then you are not Indian. Does it matter in which Branch of SBI I hold account?
Manager : Then you have another alternative, we have a SBI Life insurance policy where you have to pay 1 lakh per annum and you will get covered for next 10 years by insurance and you have to pay premium of 1 Lakh only for first 5 years. Also I assure that you will get about 12% returns after end of maturity period.
Me : (After looking at the poster of that Insurance plan displayed in her cabin) Oh is it unit linked?
Manager : Yes but you will get a good NAV at the end of maturity so its not like that you will loose your money. At least you will et 12-13% returns.
Me : I am not interested in such type of talk like If you want to get Locker then you have to buy this or that. Just tell me whether I can get a locker here as a service by SBI?
Manager : No then we have long wait list of people, you can come and ask in the month of June and if any locker is available then you may get it.
Me : I said to manager that I dont want business like this and dont want locker here.
Now my questions are :
1) Does SBI prmmote such unethical business practices?
2) If they hve HIDDEN agenda of telling people to shift their business from other banks to SBI and in turn they will do a MERCY of giving Locker service.
3) Does providing a locker fits in scope of business of SBI then why such give and take policy?
4) Is a customer of SBI at one branch is also a customer of SBI in other branch? If thats not the case.. then shall a person open multiple accounts in SBI in different branches to avil different services? Is it legal?
I would like to know answers to above questions, if possible. I strongly condemn such a business policy and I request authorities to look into this. Please note that all this communication with manager is verbal and so she is at no risk of law proceedings UNLESS any PROOF is available. So these things will continue forever hahaha.
My mobile number is[protected].
Bhushan Sathe
(Pune)
Aug 13, 2020
Complaint marked as Resolved ![State Bank of India [SBI] Logo](/thumb.php?bname=1&src=state-bank-of-india.jpg&wmax=280&hmax=280&quality=90&nocrop=1 "State Bank of India [SBI] Logo")
plz reply me soon.
samir kumar mitra
S.I of ploice patna