State Bank of India [SBI] Complaints & Reviews

Hi ,

I am Jyoti Kumar having SBI Credit card since 2006. Today I came across very surprising query against my credit card statement. Details are below.My credit card number
[protected].

Bill generated on[protected]

Total Amount Due :- 20295.58
Due date :[protected]

Amount paid by me - 15296

Amount carried for next Statement :- 5000

[protected] New Purchase :- 5858 (Bill would generate for this on[protected] but as per Customer care executive finance and Interest woul be applied on this even this was unbilled amount)

Now the Current Bill for march generated on :[protected]
[protected][protected][protected][protected][protected][protected]
Transactions for the account
06/03/2013 TOTAL GST DEBIT FOR CURRENT STMT 115.36 Dr.
06/03/2013 FIN CHARGE ON RETAIL (EXCL GST 115.36) 933.38 Dr.
Transactions for card number XXXXXXXXXXXX3636
08/02/2013 M/S ROOP ALANKAR JEWEL PATNA IN 5853.00 Dr.
25/02/2013 PayNet Payment 000000MHDF[protected] 15296.00 Cr.
[protected][protected][protected][protected][protected][protected]

Now can some one help me out to understand ow the Fin charges has been applied ( 933.38 + 115.36) on 5000 carried forrward amount.

Disatisfaction comes when I spoke to customer care executive who dropped off my phone without resolving my query.As per my understanding the bill calculation for the current month should be as follow :-

Amount Carried forward :- 5000

Fin charges / interest (3.35 %)

New Purchase :- 5858 . as per my usage and Govt of India rules and regulations.

I do have Credit cards from other banks like HDFC , bank of baroda , RBS , ICICI , CITI Bank HSBC but never came across such calculation them.

Thanks in advance for helping me out. Also i am not going to pay the outstanding with query resolution.

Thanks & Regards,
Jyoti

Mob - [protected]

Sharing one of my worst experience withe SBI.

I am utilizing thee SBI mobile banking facility. I tried recharging my mobile on 16the March 2013 but transactions got failed.
I raised 2 request on SBI CMS page (SBI CMS) but both the time my request was resolved without communicating me. This is really frustrating.

Can't these guys directly contact the user for details or to provide resolution ???. We just get an sms that your request has been closed, Please contact the CC to get details.

The customer Care of SBI is Worst. you have to wait for a long to time to get response.

Wake up. SBI, your competitors are providing much better service. It's my Bro who asked me to open an account in your Branch.

Let it be , I don’t want to discuss it any more.

Transaction Date : 16the March 2013
transactions ID of both the recharges are.

1. [protected]
2. [protected]

Please reimburse my amount ASAP and revert if you need any additional details.

Dear Sir,

This has reference to the loan availed from SBI in 2008 towards purchase of husband's car Maruti Swift VXI. My husband had issued 60 post dated cheques from Citibank in the year he had availed the loan and the EMI payment of 8848/- was carried out by the bank till June 2011. Thereafter there was no debit of this amount from the bank from the CITIBANK account my husband held. However, he still had money totalling a lakh and odd and when repeated requests were made to the bank to come and collect the amount despite him visiting the main branch in Anna Salai, the gentleman came in February and took a cheque for 88848/- till period ending April 2012. The bank loan gets cleared in April 2013 and the same problem has yet again started. Despite repeated requests to send across a person to collect the money, the bank officials have not relented and today , the 22nd of March, 2013, in the morning when my husband spoke to one Mr. Narayanan, Chief Manager, SBI, Egmore, he agreed to send across a person to our company premises on Anna Salai. Now, my husband was ready to pay the amount of 1,06,176, which would ensure completion of the loan amount for the period availed. The person who had come over issued a document that showed this amount and an interest of 35000 that had accumulated this far, and it also says that the loan was availed on a floating rate of interest. I would like the following questions answered.

1) For irregularities from the bank side, why should I pay the penalty? The bank had lost the post dated cheques issued from June 2011 to the period of closure. Now, despite repeated requests from my husband's side, a one time payment of 88848 was paid in April 2012. Further, my husband agreed to make a payment of 1, 06,176, towards the amount outstanding for clearing the loan but was asked to not do so by the Bank Manager then, which acted in defiance to the rules laid by the bank. My husband also took a letter in writing from the bank official that the payment held true till the period ending April 2012 . Further, the SBI official who came over to take the cheque was asked to look up the post dated cheques issued initially, which the bank claimed they had misplaced. A few more calls followed and my husband had made it clear to ask the officials to come over and take the amount that was outstanding and to date, this has not been done. In the last two weeks, my husband has been getting calls from the bank asking us to pay and despite him telling them to come over, nothing has been done from the bank. My husband called up the Bank Manager, Mr. Narayanan, who heads the division in Egmore and told him about the callousness of the officials and about the irregularities committed by the bank in the last year, to which he had agreed. My husband further gave him our address particulars and asked him to come over to our place in Mylapore the next day and get the cheque for the outstanding amount to which he agreed. The person agreed to come before 11 the following day. While my husband was waiting till 11.30 yesterday, the 21st of March, 2013, no one showed up. My husband again called up the bank today and spoke to Mr. Narayanan, who said that he would send the person to our office and get the cheque from us. The person came at 1.00 in the afternoon and produced a document, where incorrect information of the amount was presented and an interest amount of 35000 charged towards the amount outstanding, which is plainly ridiculous.

2) No point of time was the term floating interest rate mentioned.If it were to be based on a floating rate of interest, how is it that the Bank until 2012 had a fixed EMI charged towards this loan? We need an explanation of this !

3) The Bank has been negligent in noting down details from my husband. Despite taking note of the present address at the place we are put up, the bank continues to send reminders to the Royapettah address, showcasing their lack of seriousness in handling customer complaints.

I would like you to kindly look up this and penalize the bank for all the distress that they have caused to day. I seek your assistance in this matter. Many thanks again.

Best regards,

Ruplekha and Pramodh Ishwarakrishnan

I have submitted a a/c payee cheque no. 301039 dated 08/01/2013 of Rs.72000/- issued by Jankalyan Sahakari Bank, Andher(E), Mumbai in my mother's a/c no. [protected] on 15/02/2013. After enquiry on 22/02/2013, the bank manager replied that your cheque is returned to your address through registered dak no. RU[protected]IN dated 19/02/2013. But till date no registered dak received by me or any of the family members.
I request you to help us in getting our money as early as possible.

Dear sir,

kindly register me for sms alert for my SBI A/C No. [protected] , Debit Card No.[protected] to my mobile No. [protected].

Thanks...

I have Rs.600000/- Housing Loan from SBI. I am paying a regular EMI since 2009. All of a sudden, yesterday I received a policy paper from SBI General Insurance stating that an amount of Rs.5353/- has been deducted towards the payment of the home insurance premium. I have never opted for any kind of Home Insurance Policy. At first, I was unable to understand how the amount got debited from my account when I have never issued any cheque. Later,...

Concern Team,

I have taken a Home Loan from the SBI & now suffering from Personal Financial Conditions as well as Mantel Harassment from the SBI Staff of VASANA(Ahmedabad) Branch and RPAC Team.

I have taken a Home Loan from SBI on 06/09/2010 & Loan Account No. [protected] of Rs. 7,83,000/- is since September i am regularly paid my EMI on Time without Fail.

The Project is Under Constructed so the Payment of Rs. 5,91,252/- has been release to the Builder out of My sanction Amount Rs. 7,83,000/-, now i am suffering from Financial Problems at present i am not able to Continue the Loan, so i am cancelling the Flat, as a Genuine Customer i have arrange a fund from my Relatives to Close the Loan.

I have gone personally to My Home Branch "VASANA" ON 11/03/2013 to Pre-close my Loan & i have met the Branch Manager "Mr. Sonigara" & spent the time from 10.30 AM to 1.15 PM at Bank & given the Request for Pre-closer of Loan in written. but i have not received any proper response from him & i have to go to the RACPC office Ahmedabad to Resolve my Problem, i have reached to the RACPC office at 1.40 PM & still waiting till 3.00 PM for the positive response from the RACPC Team but again i am disappointing with the Staff Behavior, i have met the "Officer Maintenance" in the RACPC office & they have given me the Outstanding amount of Rs. 5,14,587/- but my outstanding amount shown in my statement was Rs. 5,04,359/- & after my so many verbal request they are not given me the Calculation or Bifurcation of the Amount Rs. 5,14,587/-.

There are almost 9 working days have been passed but there are not any written Reply has come from the Branch as well as RACPC Team,

Now the Branch Manager Has given the Information to me on 18/03/2013 that the Clean Interest of 17.95% will be charge on Outstanding amount from Disbursement Date to Till Date so pls. request you to guide me on the same & give the reply as early as possible. SBI Has given me the document Copy but the same clause has not mention in the Documents which provided to me as well verbally not given me the Knowledge of the same.

I am requesting you pls. look in to this matter & give the Reply on Urgent Basis as this is the Last Hope for Me.

Sanjay V. Thakkar
Cell:[protected]

RESPECTED SIR I HAVE MY SALLARY ACCOUNT IN SBI AIR PORT BRANCH, WHERE I HAVE SUBMITTED MY REQUISITION FOR PERSONNEL LOAN ON 11 MAR 2013 AND I HAVE REQUESTED TO BRANCH MANAGER FOR EARLY CLEARANCE AND HE TOLD ME THAT BY 23 MARCH YO WILL GET YOUR AMOUNT IN YOUR ACCOUNT. BUT WHEN ON 20 MAR I WENT TO DO QUERY FOR THE SAME THEN I FOUND THAT MY APPLICATION FORM STILL KEPT WITH THE BRANCH MANAGER. SO, KINDLY SUGGEST ME HOW I CAN GET MY LOAN IMMEDIATELY BECOUSE I HAVE CRITICAL URGENCY KINDLY MAIL ME ON [protected]@GMAIL.COM

I want to open a public provident fund account at State Bank of India, Manicktala Civic Centre Branch. But they forced me to open a savings account before opening the provident fund account. They also said that there is no second choice for it. But when I asked them to show me the rules about it, they didn't show me anything about it and verbally keep pressure on me.

Please help me about this case.

Respected Sir, Myself Bir Singh Sirova, I have a saving bank account in State Bank of India, East Park Road, Karol Bagh Branch. Sir, I am lived away from my service branch in Najafgarh 8-9 months ago. Sir, last Monday 18.03.2013 I tried to deposited some money in SBI branch near my residence. I am visited in three various branches such as Najafgarh branch, Kakrola Mor branch and Mohan Garden branch. But they could not deposited my money. Firstly I visited Najafgarh branch the bank staff told me that the counter for the cash depositing of non-home branch is not open today. Then I visited to Kakrola Mor branch, the staff could not deposited my cash, by the reason that this is newly open branch and they not accept cash for non-home branch. Finally I went to Mohan Garden branch, its staff told me that we deposited non-home branch cash at 2.30 p m. I am wait there from 11.00 a m to 2.30 p m but the counter could not open till 2.50 p m and when the counter open, the person who received the cash, inform us that the server of the bank is down. I am wait atleast 30 minutes but the server is not working, then I return back without deposited cash. Sir, It is so difficult to deposite cash in other branch of same city. please give the instruction to the banks

Dear Sir,

I am regular user of SBI Credit card , I always pay partial or full payment towards my outstandings.

From last 2 - 3 months , SBI charging me unnecessary fees named as late payment fees and over limit fees.

I registered complaint last month also , after that complaint they reversed late payment fees of INR 750 but

in VERY next statement i.e generated on 17 MARCH 2013 SBI AGAIN charged me late payment fees of

INR 750 and THEY ALSO CHARGED OVER LIMIT FEES OF INR 500 IN SAME STATEMENT.

Resulting in a very high amount, Being from a middle class family unnecessary charge of 750 and 500 is very big amount for me.

Kindly instruct SBI Credit card to reverse LATE payment fees of INR 750 and OVER LIMIT fees of INR 500

charged on my account in statement GENERATED ON 17 MARCH 2013.

I shall be thankful to you for this,

PAPPU SHARMA ,

SBI CREDIT CARD NUMBER - [protected].

I used ATM of BOB at Halol Dist Panchmahal on dated 1.1.2011 and due to any reason, I have not get 10,000/- but this amount was deducted from my account. My account is in SBI Halol having account no [protected]. I complained to SBI, BOB at Halol and RBI in Ahemdabad and also demanded to verify the matter by CCTV camera. I asked RBI under RTI on dated 5.11.2012/2.1.2013 for subject matter but till today I have not recieved required information from RBI Ahemdabad.

I did many correspondence with above offices but it is regretted to say that the matter is not resolved.

Respected Sir,
I am Hiranmay Banerjee, my saving account no is[protected] in Uchalan Bank(IFS Code - SBIN0014065). My previous mob number is lost so I change my mobile number online and submit Mobile Number Approval Form at branch, which reference no is EHS[protected]. But it not change yet. My current mobile no is[protected]. Please help me to change my number otherwise I can not use my account to add or transfer money.

I hope you will solve my problem.

Thanking You.
Hiranmay Banerjee

Dear Sir,

I am a SBI Credit Card Holder. I have been awarded with Shop and Smile reward points on the usage of my card. I want to accumulate more points then i want to go for redeem. But meanwhile as a result, I have been losing certain number of points on a monthly basis even I am not redeeming. Kindly, please restore my lost points and please elaborate the correct process to redeem the points and give the chance to get our benefits.

Why should I loss unnecessarily without redeem.

Thanks and Regards

Murthy PN

Hi All,

I Kishor Chillal resident of navi mumbai is being billed for SBI credit card which I have never recived so I would like SBI to stop sending me such Wrong Billing statemnet on immediate basis

I have requested 4 times through mail to issue me the me the Interest and Principle Paid Statement

1st mail - Feb 6, 2013
2nd Mail - Feb 12, 2013
3rd Mail - March 10, 2013
4th Mail - March 12, 2012

I have send a request to RACPC - Coimbatore on 10.03.13 but on 11.03.13 I got a call from that office stating that your branch only will provide the certificate, please do the needful and send the Interest and Principle Paid Statement as soon as possible soft copy through mail and hard copy thru post or courier. I have contacted the SBI Race Course Branch Through Land Line but no one is picking the call at all. The RACPC Coimbatore Officials gave the mobile number of the branch but unfortunately i missed the number.

Last year the same was deliverd to me the next day. I dont know what happened this year.

My loan Number is[protected], SBI, COIMBATORE - RACE COURSE BRANCH, BRANCH NO 07940

Dear sir,
I had changed my user id and password after activation of my net banking
but now i forgot my password please regenerate it and forward it
on my e-mail address mentioned bellow.
A/C NO:[protected]
BRANCH:SBI MADURAI.
MAIL ID : [protected]@yahoo.co.in

I, Joseph Dinesh holding an SBI savings bank acc. in vokkaligara Tumkur branch. I deposited Rs.14,000 in cash deposit machine on Feb. 19 2013. But after accepting all cash I got a slip stating your transaction was rejected. So, I went immediately and complained to the bank stating the above. But now they are saying after checking all, sorry we dont have any excess amount with us, we cant help it. Though I was waiting there for more than...

To,
The Concerned Authority,
Consumer complaints Cell

Sir,

I Mr. S Prabhakar, a credit card holder (Credit Card No. [protected]) of SBI where I have used my credit card exceeding the limit of Rs.30000/-. My card was blocked/ de-activated by the banker. I have hereby cleared all the outstanding in this regards with respect to my credit card on 26th & 28th FEB 2013 with the following Amounts: Rs. 35370+600=35970 and even till date my credit card is not yet activated by the Banker.

I have a query in this regards, If i have to dispose the card after use, i can do it. But as a genuine customer, i have paid all dues with all the penalty charges so far utilized by me. Then as a customer is it fair for the banker to trouble the consumer even after clearing all the payments?

I have logged many complaints in this regards with the customer care and never got a positive response. Where their answer was, it would take min 15 working days to consider the card for activation.
Complaint No.[protected]

Kindly consider the request on a very priority basis and do the needful.

Awaiting for your positive response.

S Prabhakar
+91 [protected]

MY ATM PIN WAS TO REACH ME IN 10 DAYS. NOT YET REACHED/RECEIVED.
DETAILS:
NAME: RAVI MYER
CARD NO: [protected]
ACCT NO: [protected]
CARD RECEIVED ON: 25 FEB 2013
PLEASE DO SOMETHING