State Bank of India [SBI] Complaints & Reviews

Sir,

I have sent a mail to many of the higher officials in SBI related to the abusive behavior of SBI officials towards my Dad when he approached the bank for mutual settlement of our housing loan. However the mail was not at all responded and when I sent the mail again asking for any update, they are not responding. I have mentioned the detailed complaint details below which I have sent to the higher officials. Kindly do the needful.

Respected Sir/Madam,

I am Udhayakumar S. S/o Mr.K.N.Subramani who worked as an Accountant in Govt. I.T.I., borrowed housing loan from State Bank of India, Ekhu Nagar Branch in the year 1999 for Rs.2,00,000/- and in the year 2004 an additional loan for Rs.1,00,000/- was borrowed. Due to some administration dispute, my father was victimised and came out of work by CRS and he is yet to receive the settlement till date. In the mean time my father paid some amount for the housing loan borrowed and was not paid for few months. Then the SBI Ekhu Nagar Branch, Manager Mr.
Subramani filed a case against my father in the year 2007 and he came to our house and called our parents to the branch and we have informed all our concerns to him and he advised my parents to give a written statement mentioning that we will be paying Rs.5000/- per month and my parents paid Rs.20000/- in the month of March 2008 stating they will start paying Rs.5000/- pm from June 2008. Then when my father went to pay the money in the month of June 2008, the Manager Mr.Subramani was transferred and the new manager Mr. Raghunathan did not accept the amount and he directed to pay Rs.50000/- immediately. Then even after many approach to the branch, the Manager did not accept even after mentioning about the written statement given to the Manager, Mr.Subramani.

The Bank officials did not turn up and the case passed many hearings in the Poonamalle Court. Hence my father was fed up with the court proceedings and he went for Mutual settlement with the bank and the Branch Manager Mr. Sadhanantham directed my father to meet Mr.
Sritharan in Vellore SBI regional office. My father met Mr.Sritharan however he abused My father severely stating about his personal problems in I.T.I. and he specifically told, "You are a Zero now, You have no job and how will you pay the money, What theft you have done in your office so they sent you out". My father even begged to him however he refused to talk further and asked my father to get out of the office. After having meet with Mr. Sridharan and because of his words my father attempted suicide however my uncle brought him back to home safely and My uncle had meet with Mr. Sridharan later however he refused to talk. Is this the way the bank officials of a reputed world class bank treat a person coming for Mutual Settlement?

Years passed as the court hearings postponed to further date. On November 19, 2012, The Ekhu Nagar bank official Mr. Inbaraj reached our house and threatened my Mother when she was alone at home saying that he is going to arrest My father for non-payment of loan and he also threatened her by pasting a notice and he warned my mom that he will throw things in the road if we don't pay the loan within the month of November 2012 and he will advertise this in newspaper. My mom told to Mr.Inbaraj that she will inform my dad and make him talk to the Manager and pay the amount ASAP and not to advertise it in newspaper however he made us ashamed by advertising it on November 21, 2012.

My father went to SBI Ekhu Nagar Branch to enquire about the threaten done at home to my mom and there Mr.Inbaraj told my father that only if we threaten you people, you will pay the amount. It is like gundas from the bank making things happen towards the bank. Then the New branch Manager Mr. Krishnakumar the current Manager of SBI Ekhu Nagar Branch contacted my parents and asked for Mutual settlement and we too agreed for the same. Myself and My father went to Ekhu Nagar Branch and asked for the total amount to be paid and he calculated with 11% interest on the balance amount however we have asked that in the point no. 16 (a) of the court order it is stated that 8.25% is the interest till the date of realisation however he did not consider what we are specifying. He arrived at the total amount of Rs.4,09,915/- and gave the statement to us and asked to meet Mr.K.C.Muralidharan, Chief Manager in Regional office at Vellore. We met him at Vellore on December 6th 2012 and he calculated the amount again and arrived at the amount Rs.4,65,618.81/- which includes the court fees, document retrieval charges and the newspaper charges which made us ashamed. My father mentioned that we came for mutual settlement and requested to deduct some of the interest. Then when I started to explain my father's situation, Mr.K.C.Muralidharan stopped me right away and told, "For my 32 years experience I should not talk to you and you shut up and sit". I am a 26 years old male and taking charge of all my father's debts but the bank official states that for his experience he will not talk to me itseems. Is this fine? Whatever may be the duration of experience, he should explain to the customer irrespective of his age and status. When this is not followed, what is the use of this 32 years experience and what experience did he get in this 32 years when the primary thing, "Attitude and Behaviour to the customer"
is not followed. Then he asked a series to questions to my father which killed his soul in the office and he cried even in front of me.
Then I explained Mr.K.C.Muralidharan that we are in a situation that we cannot borrrow such a huge amount and asked for some deduction in interest amount. Then he replied to both o[censored]s, "I cannot deduct even a single rupee for you because you have appointed a lawyer for the case filed by SBI". I am concerned, are we not supposed to answer the case through a lawyer? They behaved as if we had made a crime by appointing a lawyer. He again stated that, "You have to pay the entire amount". I requested him to reduce a few amount he can, then he shouted at us mentioning, "Both of you go and beg some where in the platforms and pay the amount". Is this the way a bank official will talk to a customer? Eventhough the payment is defaulted, he is a customer for the bank, right?

Then he took us to Mr. Kanda Subramanian, Regional Manager. He asked us to pay the entire amount and instructed Mr.Muralidharan to leave us at road and subject the house to auction. Then he threatened us to sign the letter stating that we will pay Rs.450000/- within December
17 2012 orelse we will leave the home. We requested time till December 30 2012 however the Regional Manager behaved like a rowdy stating that, "How you will pay the amount? You thieves, you people will rob some where and pay." We were thinking whether to sign or not and in the mean time Mr. Muralidharan stated that if you don't sign we will make you ashamed by releasing the information in Newspaper and they threatened my father and made him to sign the letter and told my dad that if he goes to any higher authority he cannot be done anything.
Hence my father did not complain to anyone till date and waited for the document to get released.

After signing, he promised that he will get the documents in the month of January 2013 and we have managed and paid the entire amount by getting loans from the gold we had and from my personal loan from Axis bank in the above said date December 17 2012. Days passed and due to that delay we contacted Mr. Krishnakumar, he told that he doesn't know anything and asked to proceed with bank lawyer. The bank lawyer told us to contact the Manager and this went for days and Months. On 8th April when I contacted Mr. Muralidharan, he thrashed me and told, "You people have kept a lawyer for the case and if you settle should we release the document as said?, Let me see how you people are getting the document". Then we contacted Mr.Krishnakumar and he too changed his words and stated that, "I will not do anything for your case to get the document released and lets see when you get those papers in your hands".

They are now saying some reasons that the lawyers are delaying in the court after all these threatens and whatever it may me the reasons, how a bank official must behave to its customers. Is this the right way to approach a customer? Is this the situation of the customer of a World class bank after settling his loans?

Now we are in a situation that the bank officials are taking revenge on us for appointing a lawyer and they are not showing any interest in getting the documents released. Since the interest for the loans we got is getting increased, my parents are very much upset and they are fell sick for three times till date.

I kindly request you to look into this issue and get our documents released as soon as possible and get us relieved from the revenge and the threatens from the bank officials. And also I request you to get an apologize letter from,

Mr. Inbaraj for threatening my mom when she was alone at home, Mr. K.C. Muralidharan, Mr. KandaSubramanian, Mr. Sridhar for severely abusing my father related to his personal issues and Mr. Krishnakumar for taking revenge and delaying the documents.

And please investigate them about the threatens they made and because of that we have felt a lot in our mind and soul. My parents even got sick due to these issues and we request you to claim a compensation from the SBI bank officials for this issue. We are a middle class family and we cannot withstand the threatens and words from the bank officials. So please consider my complaint as a high priority and kindly do the needful. If you want us to proceed the issue in the Consumer court, we are ready to face them in the court. Please look into this issue and kindly do the needful.

Atlast what we need is our House documents and Apologize letters from the above mentioned officials and compensation for all the threatens they made which affected our mind and soul.

Thank you for reading the large e-mail about our concerns.

Thank you in advance for your support,

Thank you,
Udhayakumar S.

Respected sir
my name is madapala baburao lost my EZ pay ATM Card please issue the duplicate ATM card card no [protected]
account no [protected] (sbin0001004 )
m.baburao
m.seetarampuram
vangara
srikakulam
532461
mob [protected]

this is subhash kumar jha..an account holder of icici bank chandrashekharpur branch bhubaneswar...my a/c n o is...[protected]
i have done transaction with my icici bank debit card with sbi atm situated at sbi kiit square branch in bhubaneswar...transaction was of 1500 rs/- on 20th of april around 11 a.m

but at that point of time the atm was unable to dispatch cash..and i didnt recieve any amount instead many reciepts came out witten atm is unable to dispatch cash...and the amount is being deducted from the account...

various time i have launched complain from icici customer service...but sbi is not at all accepting this...rejected the complain everytime
from last 1 and 1/2 months and still i havenot recive my money back...this is the worst experience i have with sbi atm....

its my request to please chech out the things properly...and watch by camera there that at atm was actually functioning or not and please do accordingly.....

it is late enough but pls check it out and resolve the problem as soon as possible.

with regards
SUBHASH KUMAR JHA
ICICI A/C NO..[protected]
CHANDRASHEKHARPUR BRANCH
BHUBANESWAR
ODISHA

I was trying to talk to the Customer Servicer persion for last couple of day but in wine. I was holding the line for 30 odd mins but no one responded, only the recordings were played. I was very annoyed the my queries was not responded and my payment due date is was approching. SBI has be reputed Indian bank, but these says they are not par with other international banks. Very sorry to see this.

Respected Sir,
i have already complaint that i m not getting messages for transactions and not receiving my bill statemnt too .
Now i request u to make me know my amount from 24.4.2013 - 23.5.2013 seperately and the other from 24.5.2013 - up to date (6.6.2013)
kindly call me to the number i have given and make me know about it in my language(tamil).

SBI Railway Card - Not letting me redeem points and have stopped access to my points


i hold a sbi railway card and have been extensively using it since 2010. last year i.e. October 2012 suddenly they blocked my irctc id and i contacted them number of times to know as to how i could reactivate it but no proper response. recently i sent them emails several times at highest level asking them to solve my problem but instead of solving or giving any solution, they are just giving assurance being attended by month end it will be resolved. just to wash away their hands from the whole problem. I have plenty of points maybe more than 8000 accumulated till now but am not able to access those at all. this month's statement also i have made around 500 points but have no access to them. Please help me resolve this issue. SBI being such a reputed organisation seems to be responding in such a way. please help resolve this.

regards

P Purohit

sir,from last month i have not purchase any item on this day so please credit this amount in my account as early as possible,detail as under, deduction date[protected] from CSEFFORTS Rs.2794.03,date[protected] from CSAPOOV Rs.1675-30,date[protected] from HELPINFO Rs.2305-04,date[protected] form CSEFFORTS Rs.2898.00. Please do the needful.Thank you.

Dear Sir,

I Undersigned Gururaj Kulkarni having S.B. A/C # [protected] in SBI Mantralayam Branch. On 20.05.2013 I have tried to withdraw Rs.500/- at SBH ATM, Railway station branch Raichur, but failed. Time out and cash not drawn later I have taken mini statement at above said ATM. But In My A/c is Rs 500/- wrongly debited . Pls Rectify the error and credit Rs.500/- to my a/c.


thanking you sir,

Regards,
Gururaj.

Respected Sir,
i am not receiving my message alert for transactions and monthly statement, since march 2013.
card no. [protected]
mobile no.[protected]
kindly check

From: Virendra Lal Sobti

MIG-62/1, Avas Vikas Colony,

Virbhadra Marg,

Rishikesh, Dist: Dehradun

Uttrakhand-249201


To,

General Manager,

State Bank of India

Local Head Office,

11, Parliament Street,

New Delhi-110001

Sub: Non – Payment of Commuted Pension after completion of 15 years.

Sir,

After completion of 15 years of commuted pension, I approached Chief Manager, Centralised Pension Processing Centre, Chandani Chowk, Delhi with a copy to Senior Manager, SBI, Main Branch, Railway Road, Rishikesh (Uttrakhand) to restore commutation amount of Rs. 2500/- which is being deducted from 1st November 1997.

After completion of 15 years of commuted pension as per rule I am authorized to receive the amount with effect from 1st November 2012. But till date I have not received any communication from the disbursing officer.

I request you to kindly look into the matter urgently and let me know how the above amount with interest would be reimbursed.

Details as below:

a) PPNO: GREF/10370/97

b) Saving Bank A/c No:- [protected], SBI, Main Branch, Railway Road, Rishikesh.

Thanking you

Sincerely Yours

(Virendra Lal Sobti)

you all are cheaters .one person of your bank call me and ask my acc .information and make the transaction of 20000 rupees . he call himself as sbi bank pension manager he cheated sbi bank authority take strict action in 2 days otherwise we will call police to your bank .

suendra kumar sharma
poonam colony gali no 11 kota rajasthan
[protected].[protected]

sir sbi bank kota chhawani pension clerk has asked me to write a application to stop my pension at that time I do not know about pension D.A.rule.after writing application my pension d.a. get stooped. i also write many applications to him to restart my pension d.a. again but he did nothing. sir I am a rly employee of group D. acc. to govt rule I have right to have complete pension d.a. sir my pnsion has stopped from jan 2013 to till now .sir my acc. no. is [protected]
sir plz help me I will be greatful to you.

surendra kumar sharma
poonam colony gali no 11 kota rajasthan
[protected]
[protected]@gmail,com

I have been sent a sum of Rs.2600/- to your account No.[protected] SBI Vikas Puri Branch New Delhi on 29/5/2013 at 10.27am through on line payment for purchase of Step Up increasing medicine but not positive response from you till date. Please confirmed the incontinence of non received the product.


regard
Lourembam Shyamchandra Singh,
Nongmeibung Ayangpali,
Imphal East District
Manipur

Dear sir
last 9 month we have requested through application for ECS payment to HDFC for loan payment but still they say its not possible in Haridwar but when we not fulfill the ECS condition they cut amount Rs. 100 /-of my account without my information.
Question that ECS not apply in haridwar region then why penalty Rs 100/-for my account.
Many times communicate to branch manager SI shivalik nagar Haridwar but no positive response still..........
please resolve my mater earliest so that we confirm ECS for Loan..........



Paramanand Singh
Asst. manager
Lagrand India
haridwar

Hi,

My name is Basava, I have a bank account with HDFC. I was trying to withdraw the amount of INR 500 through RAYAVARAM SBI ATM in Rayavaram of East godavari district of Andhra pradesh on[protected]. While withdrawing the money from ATM at the end of the transaction power was cut off but I did not get the money but money deducted from my account.

Can you please help me in getting the money back into my account?

My account details are below,

Bank name: HDFC bank ltd
Acc no: [protected]
Brach: Karkhana road, secunderabad
Date of transaction:[protected].





Your's sincerely,
Basava

Dear Sir,

I am regular user of SBI Credit card , I always pay partial or full payment towards my outstandings.

From last 2 - 3 months , SBI charging me unnecessary fees named as late payment fees and over limit

fees. SBI charged me late payment fees of INR 750 and THEY ALSO CHARGED OVER LIMIT FEES OF

INR 500 IN SAME STATEMENT.

Being from a middle class family unnecessary charge of 750 and 500 is very big amount for me.

Kindly instruct SBI Credit card to reverse LATE payment fees of INR 750 and OVER LIMIT fees of INR 500


I shall be thankful to you for this,

CHELLADURAI PANDIAN PH.NO: [protected]

SBI CREDIT CARD NUMBER - [protected]

Hi,

I have tried to recharge a mobile with Rs. 100 using the website www.gorecharge.com on 27th Feb 2013. But due to some technical error the recharge was unsuccessful. The amount has been debited from my SBI card. I have contacted the merchant i.e. gorecharge.com and they have provided me the reference ID MM[protected] which has generated during the recharge. Also as per them they have instructed SBI card to refund the amount of Rs.100 with the banking reference number[protected]. This mail was received to me on 15Apr2013.

Again when I contacted SBI card team they have denied for any instruction received from the merchant.

I am in a complete mess in order to get the refund. I have even spent more than 60 Rupees while calling the helpdesk team of SBI as they have a longer waiting while picking up the calls from customers.

They also dont provide me any resolution and everytime they are giving the same statements to contact merchant rather than SBI.

Please could you help me out in resolving this issue?

Regards
Adarsh Singh
[protected]

Its my big mistake I opened an account in SBI- KARAMADAI branch

i am RAJKUMAR ARUMUGAM holding my account in SBI bank ,karamadai branch since 2010 when i open my account the branch was newly opened, after i open my account and changed my address, my ATM was returned back on DOOR CLOSED. since i dont have ATM i was unable to do transaction,I was not able to apply for new one immedietly because of my time . I applied for ATM last week and i asked for Internet banking facility to the Branch manager.. I gave him my application and all other required documents .The Branch manager asked me to come after 2 days to collect the User ID and Password for internet banking..The Branch manager refused to give me the user ID and password since i did not operate the account for long time.. I explained him in detail why I did not operate.. he doesn’t want to listen what I was saying.He was giving me Stupid answers. and asked me to come after 4 months Just to open my internet banking.As if I have nothing to do. What kind of customer service is this .. and he was threatening me that he will close my account. I gave him back my BANK PASSBOOK. It seems like he is not trusting me.. even he didn’t ask me what I am doing where I am working.
I have an account in canara bank mettupalayam.. I am using this account for past 4 years and I have very good transaction in it .. that’s because I have ATM for that account, my mode o[censored]sage is like this..
I wanted to open Internet banking for my personal use only I transfer money from my account to my friends and families accounts.
I thought SBI gives good service to the customers and that is the reason I opened account … it was so disgusting the way the Branch manager behaived to me. The Branch manager is sitting like an ideal in KARAMADAI BRANCH.. he made my day worse..
NOTE:
I working in CUNARD CRUISE LINE , Queen Mary Ship(largest cruise ship in the world), United Kingdom, and I am holding my NRE account in SOUTH INDIAN BANK ,CONOOR and AXIS BANK ,METTUPALAYAM
DEAR SBI,
Please educate your branch manager , Karamadai branch about customer service,
Thanking you
RAJKUMAR
[protected]
33,ganesh nagar
Karamadai
coimbatore

My husband and I had applied for a joint home loan in SBI (Besant Nagar Branch, Chennai. Relationship Manager: Anooja Joseph). We had submitted all the necessary documentation to Anooja. I had to leave India for an official long term trip and I was asked to submit a power of attorney giving my husband the right to take decisions on my behalf. A full 2 months after submitting the documentation, Anooja gets back to us saying that the loan can not be processed because the power of attorney is not notarized. Right after I submitted the documents, I remember checking with her a few times if there is anything else I need to complete as a part of the mandatory process and she assured me that everything is complete from my end. I have no residential address proof in the country I am living now and can't get a power of attorney issued.

Anooja, without sounding the least bit apologetic, informs us that if the power of attorney is not notarized, the loan can't be processed. She also informed me that she wasn't aware of it till the processing center checks all the documentation.

How is it that an RM is not aware of just a POA document and a notarized POA document? SBI, you really need to train your folks. Offering just low rates is not going to keep your customers, or prospective customers, the least bit satisfied.

If there is a scale of 1 to 10 on how I would rate your service, I would probably give you a negative 2!

Now, there we are hunting for another bank that would process the loan faster!

Every month they are charging late fee & financial charges (EXCL GST ) INSPITE OF DUE PAYMENTS MADE, ON 5TH MAY DEBITED AND SUBSEQUENTLY REVERSED, AGAIN 15TH INSTANT DEBITED RS.428/- BEING FIN CHARGE ON RETAIL GST 52.90. I COULD NOT FOLLOW THESE TRANSACTIONS. PL CLARIFY. THANK YOU.