| Address: Gopalganj, Bihar |
Respected Sir/Madam,
My SBI account - [protected] had been debited with 3 invalid transactions - 1)Rs. 6000 on 1st May, 2013, 2)Rs. 918 on 3rd May, 2013 and 3)Rs. 550 on 3rd May, 2013, all transactions indicating POS PURCH in mini statement. I had complained to SBI customer care on 3rd May, 2013 and also blocked my ATM card that day. The customer care representative said, "Your problem of Rs. 6000 will be solved in 45 days and problem of Rs. 918 and Rs. 550 will be solved in 10 days." I transferred the remaining balance to my another SBI account to avoid another invalid transactions.
After 2-3 days, I checked mini statement through SBI mobile banking and found that the amount of Rs. 550 was refunded in my account. After 10 days, I enquired about my both complaint and the customer care representative said, "We have got final report of your complaint and the report states that you have to give a written application about your invalid transactions at your home branch and then your problem will be solved." I asked the representative whether the money refunded after the written application and he answered in affirmative.
Next day, I gave the written application at my home branch - "Gopalganj, Bihar" but they said, " It is your mistake and we are not responsible for it and it is not possible to refund the amount debited."
So, I request you to help me in this regard and to get the amount back in my account. I shall be gratefull to you for this.
SBI Account No. - [protected]
Name - Surendra Kumar
Branch - Gopalganj
Thanking You,
Surendra Kumar
Mobile No. - [protected] or [protected]
Email - [protected]@gmail.com
Address - Prakashrani Palace, Yadavpur Road, Gopalganj, Bihar, PIN - 841428
Aug 13, 2020
Complaint marked as Resolved ![State Bank of India [SBI] Logo](/thumb.php?bname=1&src=state-bank-of-india.jpg&wmax=280&hmax=280&quality=90&nocrop=1 "State Bank of India [SBI] Logo")
With deep sense of hurt and disappointment I beg to submit as under:-
That my late husband Sh. Chandan Lal Rajpal had been working in the Defence Deptt. As VMM, CVD, Palam Delhi Cantt. retired on superannuation on 30.4.1986 and subsequently expired on 29.11.1989.
That after the death of my husband, I had been regularly drawing the family pension being widow of the deceased employee till 24.09.2004 but after that no family pension has been paid or credited to my above said S.B A/c, the reasons best known to the Bank or concerned authorities.
That I have sent numerous representations to the Branch Manager SBI, Tilak Nagar, New Delhi-110 018 but all have fallen on deaf ears, what to talk of action no body cared to acknowledge as is evident from one of the receipted copy dated 23.11.2008, copy enclosed for ready reference (Marked Annexure-B), but it seems that even then the callous authorities have not woken up to guide or intimate the reasons for non payment.
: 2 :
To add insult to injury, I am still running from pillar to post at fag end of life for redressal of my grievance. Although on two / three occasions Bank staff visited for personal verification and told that a week would take to complete the investigation of the matter and every time assured that from next month family pension along with arrear o[censored]npaid pension would be paid/ credited to my above said SB pension account, but till date neither the same has been credited nor any reasons therefore given / communicated.
This is a serious violation of Pension Rules. The Bank has no authority whatsoever to withhold the Pension / family pension indefinitely citing case in point, the power of withholding pension in full or part rest with the President of India only and non else.
Prayer:-
In view of the foregoing, it is prayed that:-
Get the payment of family pension along with arrears expedited and,
Stern action be taken against erring officials who are responsible for causing mental agony and harassment to the widow (aged 75 years) of deceased employee for about more than five years (i.e. since October, 2004).
Any other relief considered deem fit for the financial loss and injury caused to the undersigned.
Thanking you,
Yours faithfully,
(Smt. Moolo Devi)
W/O Late Sh.Chandan Lal Rajpal
262, Tihar (Near Sanatan Dharam Mandir)
New Delhi-110 018
Dated: 21st June, 2010