[Resolved] State Bank of India — Looting in the name of Flexi Pay

romii76

from Jaipur, Rajasthan

Address:

Nagpur, Maharashtra

I purchased a handset for Rs 9189 on 23 Jun 11 from posh & pomp, Nagpur. On 07 Jul 2011, I made call to SBI Card Helpline to book Flexi Pay and convert the same amount into EMI. The concerned executive calculated and instructed me that i would be able to book Flexi Pay only after i made a payment of around Rs 1700, the amount the Exec mentioned after calculating in their system. After i made payment of Rs 2000 very next day, i called up Helpline again to book Flexi Pay. This time, i was told that i could not book any FP due to some reasons which won't be disclosed to me. I tried to explained with previous day's instruction and the payment i made relating to it but they refused to listen to any. I lodged a complain regarding this matter with ref no[protected]which they provided).Subsequently i emailed to "feedback.[protected]@ge.com" on 17 July 2011 and second email to services.[protected]@ge.com - 25 July 2011. unfortunately i haven't been provided the reasons why my requested Flexi Pay was declined which was accepted initially on the first day. Due to this, i am still paying a heavy penalties and interests which is equivalent to two folds of actual cost of the handset. Till date, there is no calls from concerned departments except from Collection team. Please help me.

Was this information helpful?

No (0)

Yes (0)

Aug 13, 2020

Complaint marked as Resolved

Related State Bank of India [SBI] reviews

View all 27854 State Bank of India [SBI] Reviews

Comments

State Bank of India [SBI] Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Customer

We have noted your concern and we are looking into the matter currently. We will get in touch with you soon to address your concern.

Sincerely,
SBI Card Cares

romii76

from Jaipur, Rajasthan

One screenshot of email conversation was attached to my complain as a proof which contains all information like Card no, complain no, various dates of complains and its reply . However, I am unable to see it now. if in case my attachment couldn't be found, i am providing my details,
SBI Card no - [protected]
email - [protected]@gmail.com
Mobile - registered with same SBI Card No

Sachin Raghav

from New Delhi, Delhi

I am an SBI card holder no [protected] in my monthly statement of SBI card my total payment payable was Rs19129 and minimum payable was Rs3304 so I made a payment of Rs3304 so the total balance left after making payment is Rs 15825 according to me then after that I bought a mobile phone of Rs5000 from Flipkart so the total balance should be Rs 20825 now on my account they are showing that the total outstanding is Rs 22756 and unbilled outstanding is Rs 5396 I bought another phone on[protected] for Rs 17499 by mistake I booked flexipay on this amount on 12 October 2016 vide service no[protected] showing status is in progress I don't want to book flexipay so help me to please cancel the flexipay . I tried to contact customer support so many times regarding this issue but no response was given to me . I am going to file a case in the Consumer Court against this. Please get in touch with me as soon as possible on my email address which I have registered with you and cancel the flexipay which I have booked by mistake.