[Resolved] State Bank of India — Harassment | |||
I am working with Siemens Ltd & last year I had applied for SBI credit card. The request got rejected & I got few calls & SMS from SBI. Suddenly few days back, I got call from SBI saying that my application is accepted & they are reworking towards giving me a card. I told them no. On 14.08.2010, Saturday, I got a call from SBI call centre, the no.is[protected], caller was a lady named Ranjita, was talking in a hopeless manner & in abusing way. When I said no to card, she again said bad words & disconnected the line. SBI being a reputed bank in this country, can they control these calls & the 'faltu' people they have appointed in their call centres? Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 29 Comments | |||
Comments
I got my cell phone 2 years back having no. [protected], from the day 1, I am getting call for Mr. Rajesh kamble for the overdue payments of SBI credit Card no. XXXX XXXX XXXX 8134.
Everytime I informed the persons that this is a wrong no., kindly update your database that this mobile no. is not with Rajesh Kamble, I bought this from Reliance Mobile, I am having bill in my name and also in reliance database it is registered in my name.
But these pople harrasing me to call everyday, now it is unbearable to getting calls.
Again I am saying to SBI credit card dept. pls. update your database for credit card XXXX XXXX XXXX 8134 issued to some Mr.Rajesh Kamble regarding his mobile phone no. and don't make any call to my mobile no. [protected].
If it will not stop then I file a sue against SBI Credit card for harrasing people.
Regards
Gaurav
Everytime I informed the persons that this is a wrong no., kindly update your database that this mobile no. is not with Rajesh Kamble, I bought this from Reliance Mobile, I am having bill in my name and also in reliance database it is registered in my name.
But these pople harrasing me to call everyday, now it is unbearable to getting calls.
Again I am saying to SBI credit card dept. pls. update your database for credit card XXXX XXXX XXXX 8134 issued to some Mr.Rajesh Kamble regarding his mobile phone no. and don't make any call to my mobile no. [protected].
If it will not stop then I file a sue against SBI Credit card for harrasing people.
Regards
Gaurav
With Regards,
Sir i am Davinder singh having account with your bank account no. is [protected] in SBI (IDC-5410) Jalandhar from last 3 years.on[protected] i visited there for withdrawl of my credit amount.when i went to cash official he declined to pay money even on being of sufficient balance there in my account. because my countinuation passbook was made by another branch (SBI Tanda Road Jalandhar) where i visited few months ago for withdrawl cash.due to which the bank official denied to pay cash.and he said to me to make new countinuation passbook for which he demanded 120/- Rs.
Sir may i ask to you that how much money have been to pay for making new continuation passbook.At that day i needed money so much and i had to suffered many problems. even on being of sufficient balance there in my account i had to come bare hands. morever withdrawl & deposit form are barely provided in the branch. On demand the conduct of bank official is too harsh. Due to which i have to come without any transaction sometimes.
i urge to you that it to be paid attention thereon.
Sir i am Davinder singh having account with your bank account no. is [protected] in SBI (IDC-5410) Jalandhar from last 3 years.on[protected] i visited there for withdrawl of my credit amount.when i went to cash official he declined to pay money even on being of sufficient balance there in my account. because my countinuation passbook was made by another branch (SBI Tanda Road Jalandhar) where i visited few months ago for withdrawl cash.due to which the bank official denied to pay cash.and he said to me to make new countinuation passbook for which he demanded 120/- Rs.
Sir may i ask to you that how much money have been to pay for making new continuation passbook.At that day i needed money so much and i had to suffered many problems. even on being of sufficient balance there in my account i had to come bare hands. morever withdrawl & deposit form are barely provided in the branch. On demand the conduct of bank official is too harsh. Due to which i have to come without any transaction sometimes.
i urge to you that it to be paid attention thereon.
Dear Sir,
I was having SBI credit card from 2002.Recently I have opted for one time settlement on 14th March 2008 Tracer No Bangalore[protected].Provided Two post dated cheques and cash for the first installments.The two cheques are cleared(I have their monthly statement as well as bank statement.Till today morning I am receiving calls from Chennai for payments.I have complained to all the people and have the complaint number[protected].Strangely everytime a different person will call and I have to explain to him from the begining and have to give tracer number cheque no(Which are already cleared and the receipt no of the cash payment), then he will assure that I will not receive any calls from them.Within next few hours another fellow calls and I have to repeat all the above thing.My question is why they can not update their records after they issue the settlement letter which is dated 14th March.This is a mental harassment and every time I ask them to whom I have to speak to stop this.
This is a shobby treatment.
Sudhir
I was having SBI credit card from 2002.Recently I have opted for one time settlement on 14th March 2008 Tracer No Bangalore[protected].Provided Two post dated cheques and cash for the first installments.The two cheques are cleared(I have their monthly statement as well as bank statement.Till today morning I am receiving calls from Chennai for payments.I have complained to all the people and have the complaint number[protected].Strangely everytime a different person will call and I have to explain to him from the begining and have to give tracer number cheque no(Which are already cleared and the receipt no of the cash payment), then he will assure that I will not receive any calls from them.Within next few hours another fellow calls and I have to repeat all the above thing.My question is why they can not update their records after they issue the settlement letter which is dated 14th March.This is a mental harassment and every time I ask them to whom I have to speak to stop this.
This is a shobby treatment.
Sudhir
Reply
Reply All
Forward
Forward
As attachment
As in-line text
Delete
Report as SPAM
Print
Help?
From: "feedback.gesbi" <feedback.[protected]@ge.com> ▼
30 Jul 08 12:31 PM Previous Mail | Next Mail
To: "Andrew Rao" <[protected]@rediffmail.com>
Subject: RE:'CaseID=[protected]' Fw :Re :Re :RE: BLUNDER ▼
1 Attachment(s) - New_IVR_flow.zip (16K),
Dear Mr. Rao,
This is with reference to your communication dated July 29, 2008 regarding your SBI card account.
We would like to share with you that we have been receiving partial payments on your card account, as against the total amount due payable to us on your card account. Please note that in case the payments are sent for the total outstanding balance before the payments due date, then interest charges are not applied on the account. But, if the payment is missed or sent for the minimum amount due, or payment is less than the total amount due, then interest charges are applied on the balance amount, along with any fresh purchases incurred by you on the card.
Further we would like to share that as on date the total outstanding on your account is Rs. 5, 084.36. Kindly make necessary arrangements to send us the payment for the same at the earliest,
We would also like to share that you would continue to receive the statements on your account till the outstanding is nil.
Please feel free to contact us should you require any further assistance or clarification.
We assure you the best services at all time.
Yours sincerely,
AVP- Customer Service
Make your life simple with E [protected]@ www.sbicard.com. Just the convenience of getting your monthly statement delivered directly to your email inbox. To avail the e-statement facility, please click on the highlighted link - https://www.sbicard.com/sbi/estatementprelogin.jsp
**** Zero wait information @ helpline !!!
Upon calling the SBI Card helpline, access your Card account information through our Automated System - IVR and know Current Outstanding, Last Payment, request for Duplicate statement and more. For detail refer the attached instruction.
-----Original Message-----
From: Andrew Rao ([protected]@rediffmail.com)
Date: Tuesday, July 29, 2008 12:05 PM
To: feedback.[protected]@ge.com (feedback.[protected]@ge.com)
Subject: Re :RE: Fw :Re :Re :RE: BLUNDER
AGAIN DEAR ANONYMOUS AVP CUSTOMER CARE
Please notethat you are diverting from the original question and in case any such reply is received further, the matter will be reported to RBI and consequences arising out of that will be liable to you only of which please not. Also you have not replied to my complaint regarding harassment at Kolhapur- Satara dated 22 July 2008.
YOU ARE ADVISED NOT TO DELETE ANY CHAIN OF MAILS.
From: "Andrew Rao" <[protected]@rediffmail.com> ¥
22 Jul 08 12:03 PM Previous Mail | Next Mail
To: "feedback_gesbi" <feedback.[protected]@ge.com>
Subject: HARASSMENT ¥
Dear Sir,
It is reiterated that I am generally on tour.My problem is existing since over a year and my requests are falling on deaf ears. Also some VP- customer care writes to me with out any name.
Despite my repeated requests to you regarding funds transfer through ATM, you have failed to taake any action. Last time when I saw the statement it said Rs. 5000/- as out standing and yesterday when I received it again it states Rs. 7000/-. Without having purchased any thing on your card which I have discareded due to your cheating it is not understood how it inflated to that extent. I have also noticed that you always put blame on the customer with your sweet words but to highlight your call center executives still state that the amount can be paid through ATM which is not possible.
Recently I called up your executive from SATARA and the same thing was told. When I went to transfer it showed the same old problem.
Please note that for your delinquency and negligence I WILL NOT PAY A SINGLE PENNY AND IF REQUIRED I WILL CALL FOR LAW AND ORDER INTERVENTION.
ANY CONSEQUENCES ARISING OUT OF IT WILL BE LIABLE TO YOU OF WHICH PLEASE NOTE.
Kindly arrange to waive of all stupid charges or recover it from your erring agents.
Further would advise you to retain customers by not harassing thm for your internal problems.
Warm Regards!
Andrew Rao
On Mon, 28 Jul 2008 14:55:45 0530 "feedback.gesbi" wrote
Dear Mr. Rao,
This is with reference to your communication dated July 24, 2008 regarding your SBI card account.
We would like to share with you that we have being receiving partial payments on your card account, as against the total amount due payable to us on your card account. In our prior correspondences, we have informed you that, in case the payments are missed or outstanding on the card is received less than the total amount due, then interest charges are applied on the balance amount, thus the payment starts revolving on the account, this is also applicable on all the fresh charges incurred, in the same month by the cardholder. Thus, we reiterate as we are unable to reverse the charges levied on your card account.
As on date, your SBI card account has an outstanding of Rs. 5, 084.36 and we would request you to send in the payment for the same at the earliest, to avoid further charges.
Please feel free to contact us should you require any further assistance or clarification.
We assure you the best services at all time.
Yours sincerely,
AVP- Customer Service
Make your life simple with E [protected]@ www.sbicard.com. Just the convenience of getting your monthly statement delivered directly to your email inbox. To avail the e-statement facility, please click on the highlighted link - https://www.sbicard.com/sbi/estatementprelogin.jsp
**** Zero wait information @ helpline !!!
Upon calling the SBI Card helpline, access your Card account information through our Automated System - IVR and know Current Outstanding, Last Payment, request for Duplicate statement and more. For detail refer the attached instruction.
-----Original Message-----From: Andrew Rao ([protected]@rediffmail.com)Date: Thursday, July 24, 2008 06:39 PMTo: feedback.[protected]@ge.com (feedback.[protected]@ge.com)Subject: Re :RE: Fw :Re :Re :RE: BLUNDER
ATTENTION Anonymous AVP, Please revert[protected]'BLUNDER %u201CDont compare your self with any one in this world" .If I do I am insulting myself.If you win you need not explain...But if you lose you should not be there to explain!!!". <> <> %u201CDont compare your self with any one in this world" .If I do I am insulting myself.If you win you need not explain...But if you lose you should not be there to explain!!!".
“Dont compare your self with any one in this world" .
If I do I am insulting myself.
If you win you need not explain...But if you lose you should not be there to explain!!!".
Advertisement
Loading
Copyright © 2008 Rediff.com India Limited. All rights reserved.
Disclaimer | Privacy Policy
Inbox
Deleted Mails
TANUSHREE
YOGITA
Send New Mail
Reply to the Current Mail
Add to Address Book
Reply to Sender
Delete
Report as SPAM
Move to Folder
Print Mail
Reply
Reply All
Forward
Forward
As attachment
As in-line text
Delete
Report as SPAM
Print
Help?
From: "Andrew Rao" <[protected]@rediffmail.com> ▼
8 Apr 08 10:58 AM Previous Mail | Next Mail
To: <head.[protected]@ge.com>
Subject: Re :RE:'CaseID=[protected]'BLUNDER ▼
Note: To help protect your privacy, images from this message have been blocked.View images | What is this?
Dear Sir/Madam( Name Always in Dark, responsibility shunted to customer)
If only you could mention your name I would be grateful. However please refer your questions which have been answered in red. Please scroll down for the entire history.
Thus your interest charges are ruled out as unwarranted.
A payment of Rs. 3000/- has been made yesterday vide cheque no.383850 dated 07 April 2008 through Axis Bank.
Warm Regards!
Aggreived and Harassed Customer
From: "Andrew Rao" <[protected]@rediffmail.com> ▼
17 Dec 07 10:31 AM Previous Mail | Next Mail
To: <feedback.[protected]@ge.com>
Subject: Re :RE:'CaseID=[protected]'BLUNDER ▼
Note: To help protect your privacy, images from this message have been blocked.View images | What is this?
Dear Sir/Madam,
The ATM is located adjacent to the Kankaria Branch. Opp Punit Ashram. The Branch Manager was also with me when the machine said " COMPANY NOT REGISTERED"
Thanks and regards!
Andrew Rao
On Mon, 17 Dec 2007 08:36:05 +0530 "feedback.gesbi" wrote
17 December 2007
Dear Mr. Rao,
Thank you for writing to SBI Cards.
This is with reference to your communication
dated December 05, 2007.
Payment Related : We request you to provide the
complete address of the ATM branch and confirm the exact error which you are
getting at the time of ATM payment to process your request at the
earliest.
In case of any further queries on the SBI Card, we
would request you to reply at feedback.[protected]@ge.com using the same subject
line or call our 24 hours, 7 days a week, at our local Helpline number 39020202
or[protected]for BSNL and MTNL users).
If you are not satisfied
with the response, you can write in to AVP, Customer Service, head.[protected]@ge.com using the same
subject line. You will receive a response within 3 working days.
Yours sincerely,
Manager - Customer
Service
-----Original Message-----From: Andrew Rao ([protected]@rediffmail.com)Date:
Wednesday, December 05, 2007 06:01 PMTo:
feedback.gesbi (feedback.[protected]@ge.com)Subject:
Re: RE:BLUNDER
Sorry Sir, All trials in vain. ATM though mentions SBI Card but when
you select that it says COMPANY NOT REGISTERED. On Wed,
05 Dec 2007 feedback.gesbi wrote :> > >05
December 2007>Dear Mr.>Rao, > >Thank you
for>writing to SBI Cards.> >This is
with>reference to your communication dated November
27, >2007.> >Payment>Related>: We
request you to visit any other ATM for the payment on your>card
account.> >We wish to inform you that>for making
payment through SBI debit card, the following steps should
be>followed :> >Use your SBI ATM cum
debit>card at any SBI ATM.>Select the
option>Service>Select the option
Bill>Pay>Select the option SBI credit>card>On
selecting credit card>registration, enter the desired SBI credit
card number.> >Please>note the following
modes payments that would facilitate timely credit>of payments
on your card account
:> >> >-> >By
ordinary post addressed to SBICPSL, >P.O bag no. 24, G.P.O, New Delhi
110001.>
>>
>- >Via>Electronic
Debit:>you can authorize SBI to claim you monthly payments>
from your bank accounts. We will credit your card account on the payment
due>date and collect the amount from your
bank.> >- >Pay>Net
:>Now SBI cardholders can make the payments through
the>newly
introduced Net Banking>facility.> > Simply>log
on to
our website>www.sbicard.com> and>click on
pay net link.Enter the card details, amount and
respective bank>name (>HDFC>Bank, Citibank,
Kotak Mahindra Bank, Axis Bank, PNB and
IDBI>Bank).> > -
Alternatively, >you can also make payments by
dropping your cheque>in drop boxes
located in designated SBI
Branches>> >- We
also have>the provision of accepting Online Payments
from SBI savings
accounts>through>www.onlinesbi.com>.>> >We
would request you to visit your>SBI local branch incase you have an
account with SBI in regard to the
same.>> >Meanwhile, a Demand Draft payable
at>par, can be readily accepted to pay the outstanding amount on
your card>account.> >We are glad
to>inform you that continuing with our endeavor to make life simple
for our SBI>Card customers now you can have nearest drop boxes
list of your region on>your mobile.>SMS will charge at
premium rate of>Re.1>/-for>MTNL/BSNL subscribers and
Rs.3/-for all
other>subscribers. > >SMS "
PIN> " to
56767> >Please>Note>1. Please
enter>the full 6 digit Pin Code>2. There is
a>space between PIN and the Pin Code>Number.>3. The
term PIN>can be either all capital or small. It is not
case>sensitive>.> >In case of>any
further queries on the SBI Card, we would request you to reply
at>feedback.[protected]@ge.com using the same subject line or call
our 24 hours, 7>days a week, at our local Helpline number 39020202
or[protected]for BSNL and>MTNL users).> >If
you are not satisfied>with the response, you can write in to AVP,
Customer Service, >head.[protected]@ge.com>using the
same>subject line. You will receive a response within 3 working
days.> >Yours sincerely, >
>>Manager>- Customer
Service> > > >-----Original
Message-----> From: Andrew >Rao
(>[protected]@rediffmail.com>)>Date:>
Tuesday, November 27, 2007 05:44 PM>To:>
feedback_gesbi
(>feedback.[protected]@ge.com>)>Subject:> BLUNDER> >Dear
Sir/Madam, >I had been to the SBI Banks ATM>
at Kankaria, Ahmedabad and found that the menu did mention SBI
Card> Payment but when selected it said that no
company was registered by that> name. I then
took up the matter with the Branch Manager there Mr. Jena
who> said that such facility was not
available.>He advised to pay by cheque.>
When the branch was contacted, they said that the charges for a chq
book> was Rs. 75/-.>You boldly say that
the money could be transferred> thru ATM
but whats this ??>Where should a card holder go now? Is it
not> harassment and let me tell you that I am
bugged with you guys.>Andrew>
Rao"Dont compare your self with any one
in this world.If I do I am insulting myself.If
you win you need not explain...But if you
lose you should not be there
to explain!!!".
On Fri, 04 Apr 2008 11:36:45 +0530 "HeadCards" wrote
Dear Mr.
Rao, Thank you for writing to SBI Cards.This is with reference to your communication dated April
02, 2008 regarding your SBI card account.
We would once again request you to please provide us with the
following details enabling us to investigate the matter:
1) Date of Transaction MENTIONED IN THE MAIL DATED 17 DECEMBER 2008 COPY ATTACHED
2) ATM Location/ Address
3) Debit Card Number
Further, we express our inability to reverse the charges levied on your
card account due to receipt of partial payment and occasionally non receipt
of the payment, the detail of the same is as under: SINCE IT IS YOUR MISTAKE FOR BEING DORMANT YOUR INABILITY IS NOT ACCEPTED
1) As against the outstanding balance of Rs.10800.38 billed in your
statement dated January 09 2007, please note that we have not received any
payment on your account. As per the statement dated February 09, 2007 there were
fresh purchases of Rs.37428.76 made on your card account, which incurred your
card account with finance charges and late payment charges. PLEASE LISTEN TO THE CALL RECORDING CAREFULLY AND THEN REPLY
2) Against the outstanding balance of Rs.29292.99 billed in your statement
dated August 09 2007, the minimum amount due was Rs.3522.04. However, we
received payment of Rs.3522.00, which is less than the minimum amount due, thus
your card account was levied with late payment and finance charges. PLEASE BE EDUCATED THAT 0.04 PAISA IS ROUNDED OF TO THE PREVIOUS FIGURE. HAD YOU INFORMED ME OR EDUCATED ME ABOUT YOUR EXTRME MATHEMATICS I WOULD NOT HAVE COMMITTED A CRIME BY PAYING 0.04 PAISA LESS. YOU ARE RESPONSIBLE FOR YORU SILENCE AND IT IS OBSERVED THAT YOU INTEND TO HARASS CUSTOMER FOR YOUR BLUNDERS
3) As against the outstanding balance of Rs.12239.31 billed in your
statement dated January 09 2008, please note that we have not received any
payment on your account, which incurred your card account with finance charges
and late payment charges. PLEASE NOTE THAT i AM GENERALLY ON TOUR. THATS THE REASON I HAD REQUESTED FOR ATM TRANSFER. WHY SHOULD I BE PENALISED IF YOU ARE ASLEEP. MY COMMUNICATION IS ON SINCE LAST YEAR AND THERE WERE ENOUGH REMINDERS. WHY ARE YOU INFLICTING TERRORISM ON A CUSTOMER?
4) Further, we have received a part payment of Rs.7000.00 post payment due
date towards the total outstanding of Rs.13248.8 billed in your monthly
statement of account dated February 09 2008, failing which again your account
was levied with finance charges and late payment fee, which we are unable to
reverse. SORRY SIR IT WAS PAID IN TIME. IF THERE IS A PROBLEM WITH THE COLLECTIONS WHO VISIT DROP BOXES AT THEIR WHIMS AND FANCIES WHY SHOULD A CUSTOMER BE PENALISED?
Please note that in case the payments are missed or outstanding on the card
is received less than the total amount due, then interest charges are applied on
the balance amount, thus the payment starts revolving on the account, this is
also applicable on all the fresh charges incurred, in the same month by the
cardholder. Hence late fee and finance charges has been levied on your card
account. In any event, if we receive the payment less than the total amount due
on the card, interest charges are levied on the account.
The finance charges are levied at up to 2.99 (effective May 08, 2007 3.1%)
per month up to 35.88% per annum (effective May 08, 2007 37.2%), charged on a
daily balance basis. (balance includes opening balance and fresh
purchases). This process continues till the complete outstanding on your card
account is completely cleared.
Hence, we reiterate that we are unable to reverse any charges levied on
your card account. As on date, your SBI card account has an outstanding of
Rs.7703.72 and we would request you to send in the payment for the same at
the earliest, to avoid further charges.
We assure you the best services at all
time.
In case of any further
clarification, we request you to reply at head.[protected]@ge.com using the same
subject line.
Yours sincerely
AVP - Customer Service
-----Original Message-----From: Andrew Rao ([protected]@rediffmail.com)Date:
Wednesday, April 02, 2008 05:34 PMTo: head.[protected]@ge.com (head.[protected]@ge.com)Subject:
Re :RE:BLUNDER
Dear Sir, Your intention behind breaking the chain of comunication
is not understood. Pl reply to the original mail itself so that submitting
print out to any control is easy.You have not explained the reasons of
dormancy. Please do so.Thanks and Regards!Andrew RaoOn Wed, 02
Apr 2008 15:29:35 +0530 "HeadCards"
wrote Dear Mr.
Rao, Thank you for writing to SBI Cards.This is with reference to your communication dated March
28, 2008 regarding your SBI card account.
We would like to inform you that we had
tried establishing contact with you, but were unable to do the
same. We would request you to please provide us with the
following details enabling us to investigate the
matter: 1) Date of Transaction2) ATM Location/
Address3) Debit Card Number Further, we express our
inability to reverse the charges levied on your card account due to
receipt of partial payment and occasionally non receipt of the
payment, the detail of the same is as under: 1) As
against the outstanding balance of Rs.12239.31 billed in your
statement dated January 09 2008, please note that we have not received
any payment on your account, which incurred your card account with
finance charges and late payment charges. 2) Further, we
have received a part payment of Rs.7000.00 post payment due date
towards the total outstanding of Rs.13248.8 billed in your monthly
statement of account dated February 09 2008, failing which again
your account was levied with finance charges and late payment fee,
which we are unable to reverse. Please note
that in case the payments are missed or outstanding on the card is
received less than the total amount due, then interest charges are applied
on the balance amount, thus the payment starts revolving on the
account, this is also applicable on all the fresh charges incurred, in
the same month by the cardholder. Hence late fee and finance charges
has been levied on your card account. In any event, if we receive the
payment less than the total amount due on the card, interest charges
are levied on the account. Hence, we reiterate
that we are unable to reverse any charges levied on your card account.
As on date, your SBI card account has an outstanding of
Rs.7353.72 and we would request you to send in the payment for
the same at the earliest, to avoid further charges. We
assure you the best services at all time. In case of any
further clarification, we request you to reply at head.[protected]@ge.com
using the same subject
line. Yours sincerelyAVP - Customer Service“Dont
compare your self with any one in this world" .If I do I am insulting
myself.If you win you need not explain...But if you lose you should
not be there to explain!!!".
From:
Andrew Rao
([protected]@rediffmail.com)
Date:
28/Mar/2008 9:33:50
AM
To:
feedback.[protected]@ge.com
(feedback.[protected]@ge.com)
Cc:
head.[protected]@ge.com
(head.[protected]@ge.com)
Subject:
Re
:RE:BLUNDER
Dear ?????You reacted when
the due payment was stated to be in danger! Were you guys sleeping
when umpteen reminders were knocking you??Further would advise
you to sop blaming about establishing contacts. Though on tour I
was always available on internet. PLEASE EXPLAIN WHAT ACTION DID YOU
TAKE TO REPLY TO MY REMINDERS? YOU WOKE UP SUDDENLY IN END OF
MARCH?Pl note that I will not fall prey to your dormancy. Would
strictly advise you to make grounds clear before shooting blame on
customers.On Thu, 27 Mar 2008 11:14:17 +0530 "feedback.gesbi"
wrote27 March 2008Dear Mr.
Rao, Thank you for writing to SBI Cards.
This is with reference to your communication
dated March 24, 2008 . Payment
Related: We wish to inform you that we have tried
to establish contact with you on the contact numbers given by
you but were unable to do the same. Thus we request
you to mention your correct contact numbers to process
your request to the earliest. Charges: Kindly
note that in case the payments are missed or outstanding on the
card is received less than the total amount due, then interest
charges are applied on the balance amount, thus the payment starts
revolving on the account, this is also applicable on all the
fresh charges incurred, in the same month by the
cardholder. The finance charge will be
levied at 3.10% per month (37.20 % per annum) on a daily
balance basis. (balance subject to finance charge will include
opening balance and fresh purchases). This process continues
till the complete outstanding on your card account is paid in
full. In case of a cash advance, there is no
interest free period available at all. The finance charge
levied @ 3.10% ( 37.20 % per annum) per month on a
daily balance from the day of cash withdrawal. The finance charge
will be levied till the cash advance amount is paid in
full.In case of any further queries on the SBI Card, we
would request you to reply at feedback.[protected]@ge.com using
the same subject line or call our 24 hours, 7 days a week, at
our local Helpline number 39020202 or[protected]for BSNL and
MTNL users). If you are not satisfied with the
response, you can write in to AVP, Customer
Service, head.[protected]@ge.com using the same subject line.
You will receive a response within 3 working days.
Yours
sincerely,
Manager - Customer
Service “Dont
compare your self with any one in this world" .If I do I am
insulting myself.If you win you need not explain...But if you
lose you should not be there to
explain!!!".
“Dont compare your self with any one in this world" .
If I do I am insulting myself.
If you win you need not explain...But if you lose you should not be there to explain!!!".
Advertisement
Loading
Copyright © 2008 Rediff.com India Limited. All rights reserved.
Disclaimer | Privacy Policy
Reply All
Forward
Forward
As attachment
As in-line text
Delete
Report as SPAM
Help?
From: "feedback.gesbi" <feedback.[protected]@ge.com> ▼
30 Jul 08 12:31 PM Previous Mail | Next Mail
To: "Andrew Rao" <[protected]@rediffmail.com>
Subject: RE:'CaseID=[protected]' Fw :Re :Re :RE: BLUNDER ▼
1 Attachment(s) - New_IVR_flow.zip (16K),
Dear Mr. Rao,
This is with reference to your communication dated July 29, 2008 regarding your SBI card account.
We would like to share with you that we have been receiving partial payments on your card account, as against the total amount due payable to us on your card account. Please note that in case the payments are sent for the total outstanding balance before the payments due date, then interest charges are not applied on the account. But, if the payment is missed or sent for the minimum amount due, or payment is less than the total amount due, then interest charges are applied on the balance amount, along with any fresh purchases incurred by you on the card.
Further we would like to share that as on date the total outstanding on your account is Rs. 5, 084.36. Kindly make necessary arrangements to send us the payment for the same at the earliest,
We would also like to share that you would continue to receive the statements on your account till the outstanding is nil.
Please feel free to contact us should you require any further assistance or clarification.
We assure you the best services at all time.
Yours sincerely,
AVP- Customer Service
Make your life simple with E [protected]@ www.sbicard.com. Just the convenience of getting your monthly statement delivered directly to your email inbox. To avail the e-statement facility, please click on the highlighted link - https://www.sbicard.com/sbi/estatementprelogin.jsp
**** Zero wait information @ helpline !!!
Upon calling the SBI Card helpline, access your Card account information through our Automated System - IVR and know Current Outstanding, Last Payment, request for Duplicate statement and more. For detail refer the attached instruction.
-----Original Message-----
From: Andrew Rao ([protected]@rediffmail.com)
Date: Tuesday, July 29, 2008 12:05 PM
To: feedback.[protected]@ge.com (feedback.[protected]@ge.com)
Subject: Re :RE: Fw :Re :Re :RE: BLUNDER
AGAIN DEAR ANONYMOUS AVP CUSTOMER CARE
Please notethat you are diverting from the original question and in case any such reply is received further, the matter will be reported to RBI and consequences arising out of that will be liable to you only of which please not. Also you have not replied to my complaint regarding harassment at Kolhapur- Satara dated 22 July 2008.
YOU ARE ADVISED NOT TO DELETE ANY CHAIN OF MAILS.
From: "Andrew Rao" <[protected]@rediffmail.com> ¥
22 Jul 08 12:03 PM Previous Mail | Next Mail
To: "feedback_gesbi" <feedback.[protected]@ge.com>
Subject: HARASSMENT ¥
Dear Sir,
It is reiterated that I am generally on tour.My problem is existing since over a year and my requests are falling on deaf ears. Also some VP- customer care writes to me with out any name.
Despite my repeated requests to you regarding funds transfer through ATM, you have failed to taake any action. Last time when I saw the statement it said Rs. 5000/- as out standing and yesterday when I received it again it states Rs. 7000/-. Without having purchased any thing on your card which I have discareded due to your cheating it is not understood how it inflated to that extent. I have also noticed that you always put blame on the customer with your sweet words but to highlight your call center executives still state that the amount can be paid through ATM which is not possible.
Recently I called up your executive from SATARA and the same thing was told. When I went to transfer it showed the same old problem.
Please note that for your delinquency and negligence I WILL NOT PAY A SINGLE PENNY AND IF REQUIRED I WILL CALL FOR LAW AND ORDER INTERVENTION.
ANY CONSEQUENCES ARISING OUT OF IT WILL BE LIABLE TO YOU OF WHICH PLEASE NOTE.
Kindly arrange to waive of all stupid charges or recover it from your erring agents.
Further would advise you to retain customers by not harassing thm for your internal problems.
Warm Regards!
Andrew Rao
On Mon, 28 Jul 2008 14:55:45 0530 "feedback.gesbi" wrote
Dear Mr. Rao,
This is with reference to your communication dated July 24, 2008 regarding your SBI card account.
We would like to share with you that we have being receiving partial payments on your card account, as against the total amount due payable to us on your card account. In our prior correspondences, we have informed you that, in case the payments are missed or outstanding on the card is received less than the total amount due, then interest charges are applied on the balance amount, thus the payment starts revolving on the account, this is also applicable on all the fresh charges incurred, in the same month by the cardholder. Thus, we reiterate as we are unable to reverse the charges levied on your card account.
As on date, your SBI card account has an outstanding of Rs. 5, 084.36 and we would request you to send in the payment for the same at the earliest, to avoid further charges.
Please feel free to contact us should you require any further assistance or clarification.
We assure you the best services at all time.
Yours sincerely,
AVP- Customer Service
Make your life simple with E [protected]@ www.sbicard.com. Just the convenience of getting your monthly statement delivered directly to your email inbox. To avail the e-statement facility, please click on the highlighted link - https://www.sbicard.com/sbi/estatementprelogin.jsp
**** Zero wait information @ helpline !!!
Upon calling the SBI Card helpline, access your Card account information through our Automated System - IVR and know Current Outstanding, Last Payment, request for Duplicate statement and more. For detail refer the attached instruction.
-----Original Message-----From: Andrew Rao ([protected]@rediffmail.com)Date: Thursday, July 24, 2008 06:39 PMTo: feedback.[protected]@ge.com (feedback.[protected]@ge.com)Subject: Re :RE: Fw :Re :Re :RE: BLUNDER
ATTENTION Anonymous AVP, Please revert[protected]'BLUNDER %u201CDont compare your self with any one in this world" .If I do I am insulting myself.If you win you need not explain...But if you lose you should not be there to explain!!!". <> <> %u201CDont compare your self with any one in this world" .If I do I am insulting myself.If you win you need not explain...But if you lose you should not be there to explain!!!".
“Dont compare your self with any one in this world" .
If I do I am insulting myself.
If you win you need not explain...But if you lose you should not be there to explain!!!".
Advertisement
Loading
Copyright © 2008 Rediff.com India Limited. All rights reserved.
Disclaimer | Privacy Policy
Inbox
Deleted Mails
TANUSHREE
YOGITA
Send New Mail
Reply to the Current Mail
Add to Address Book
Reply to Sender
Delete
Report as SPAM
Move to Folder
Print Mail
Reply
Reply All
Forward
Forward
As attachment
As in-line text
Delete
Report as SPAM
Help?
From: "Andrew Rao" <[protected]@rediffmail.com> ▼
8 Apr 08 10:58 AM Previous Mail | Next Mail
To: <head.[protected]@ge.com>
Subject: Re :RE:'CaseID=[protected]'BLUNDER ▼
Note: To help protect your privacy, images from this message have been blocked.View images | What is this?
Dear Sir/Madam( Name Always in Dark, responsibility shunted to customer)
If only you could mention your name I would be grateful. However please refer your questions which have been answered in red. Please scroll down for the entire history.
Thus your interest charges are ruled out as unwarranted.
A payment of Rs. 3000/- has been made yesterday vide cheque no.383850 dated 07 April 2008 through Axis Bank.
Warm Regards!
Aggreived and Harassed Customer
From: "Andrew Rao" <[protected]@rediffmail.com> ▼
17 Dec 07 10:31 AM Previous Mail | Next Mail
To: <feedback.[protected]@ge.com>
Subject: Re :RE:'CaseID=[protected]'BLUNDER ▼
Note: To help protect your privacy, images from this message have been blocked.View images | What is this?
Dear Sir/Madam,
The ATM is located adjacent to the Kankaria Branch. Opp Punit Ashram. The Branch Manager was also with me when the machine said " COMPANY NOT REGISTERED"
Thanks and regards!
Andrew Rao
On Mon, 17 Dec 2007 08:36:05 +0530 "feedback.gesbi" wrote
17 December 2007
Dear Mr. Rao,
Thank you for writing to SBI Cards.
This is with reference to your communication
dated December 05, 2007.
Payment Related : We request you to provide the
complete address of the ATM branch and confirm the exact error which you are
getting at the time of ATM payment to process your request at the
earliest.
In case of any further queries on the SBI Card, we
would request you to reply at feedback.[protected]@ge.com using the same subject
line or call our 24 hours, 7 days a week, at our local Helpline number 39020202
or[protected]for BSNL and MTNL users).
If you are not satisfied
with the response, you can write in to AVP, Customer Service, head.[protected]@ge.com using the same
subject line. You will receive a response within 3 working days.
Yours sincerely,
Manager - Customer
Service
-----Original Message-----From: Andrew Rao ([protected]@rediffmail.com)Date:
Wednesday, December 05, 2007 06:01 PMTo:
feedback.gesbi (feedback.[protected]@ge.com)Subject:
Re: RE:BLUNDER
Sorry Sir, All trials in vain. ATM though mentions SBI Card but when
you select that it says COMPANY NOT REGISTERED. On Wed,
05 Dec 2007 feedback.gesbi wrote :> > >05
December 2007>Dear Mr.>Rao, > >Thank you
for>writing to SBI Cards.> >This is
with>reference to your communication dated November
27, >2007.> >Payment>Related>: We
request you to visit any other ATM for the payment on your>card
account.> >We wish to inform you that>for making
payment through SBI debit card, the following steps should
be>followed :> >Use your SBI ATM cum
debit>card at any SBI ATM.>Select the
option>Service>Select the option
Bill>Pay>Select the option SBI credit>card>On
selecting credit card>registration, enter the desired SBI credit
card number.> >Please>note the following
modes payments that would facilitate timely credit>of payments
on your card account
:> >> >-> >By
ordinary post addressed to SBICPSL, >P.O bag no. 24, G.P.O, New Delhi
110001.>
>>
>- >Via>Electronic
Debit:>you can authorize SBI to claim you monthly payments>
from your bank accounts. We will credit your card account on the payment
due>date and collect the amount from your
bank.> >- >Pay>Net
:>Now SBI cardholders can make the payments through
the>newly
introduced Net Banking>facility.> > Simply>log
on to
our website>www.sbicard.com> and>click on
pay net link.Enter the card details, amount and
respective bank>name (>HDFC>Bank, Citibank,
Kotak Mahindra Bank, Axis Bank, PNB and
IDBI>Bank).> > -
Alternatively, >you can also make payments by
dropping your cheque>in drop boxes
located in designated SBI
Branches>> >- We
also have>the provision of accepting Online Payments
from SBI savings
accounts>through>www.onlinesbi.com>.>> >We
would request you to visit your>SBI local branch incase you have an
account with SBI in regard to the
same.>> >Meanwhile, a Demand Draft payable
at>par, can be readily accepted to pay the outstanding amount on
your card>account.> >We are glad
to>inform you that continuing with our endeavor to make life simple
for our SBI>Card customers now you can have nearest drop boxes
list of your region on>your mobile.>SMS will charge at
premium rate of>Re.1>/-for>MTNL/BSNL subscribers and
Rs.3/-for all
other>subscribers. > >SMS "
PIN> " to
56767> >Please>Note>1. Please
enter>the full 6 digit Pin Code>2. There is
a>space between PIN and the Pin Code>Number.>3. The
term PIN>can be either all capital or small. It is not
case>sensitive>.> >In case of>any
further queries on the SBI Card, we would request you to reply
at>feedback.[protected]@ge.com using the same subject line or call
our 24 hours, 7>days a week, at our local Helpline number 39020202
or[protected]for BSNL and>MTNL users).> >If
you are not satisfied>with the response, you can write in to AVP,
Customer Service, >head.[protected]@ge.com>using the
same>subject line. You will receive a response within 3 working
days.> >Yours sincerely, >
>>Manager>- Customer
Service> > > >-----Original
Message-----> From: Andrew >Rao
(>[protected]@rediffmail.com>)>Date:>
Tuesday, November 27, 2007 05:44 PM>To:>
feedback_gesbi
(>feedback.[protected]@ge.com>)>Subject:> BLUNDER> >Dear
Sir/Madam, >I had been to the SBI Banks ATM>
at Kankaria, Ahmedabad and found that the menu did mention SBI
Card> Payment but when selected it said that no
company was registered by that> name. I then
took up the matter with the Branch Manager there Mr. Jena
who> said that such facility was not
available.>He advised to pay by cheque.>
When the branch was contacted, they said that the charges for a chq
book> was Rs. 75/-.>You boldly say that
the money could be transferred> thru ATM
but whats this ??>Where should a card holder go now? Is it
not> harassment and let me tell you that I am
bugged with you guys.>Andrew>
Rao"Dont compare your self with any one
in this world.If I do I am insulting myself.If
you win you need not explain...But if you
lose you should not be there
to explain!!!".
On Fri, 04 Apr 2008 11:36:45 +0530 "HeadCards" wrote
Dear Mr.
Rao, Thank you for writing to SBI Cards.This is with reference to your communication dated April
02, 2008 regarding your SBI card account.
We would once again request you to please provide us with the
following details enabling us to investigate the matter:
1) Date of Transaction MENTIONED IN THE MAIL DATED 17 DECEMBER 2008 COPY ATTACHED
2) ATM Location/ Address
3) Debit Card Number
Further, we express our inability to reverse the charges levied on your
card account due to receipt of partial payment and occasionally non receipt
of the payment, the detail of the same is as under: SINCE IT IS YOUR MISTAKE FOR BEING DORMANT YOUR INABILITY IS NOT ACCEPTED
1) As against the outstanding balance of Rs.10800.38 billed in your
statement dated January 09 2007, please note that we have not received any
payment on your account. As per the statement dated February 09, 2007 there were
fresh purchases of Rs.37428.76 made on your card account, which incurred your
card account with finance charges and late payment charges. PLEASE LISTEN TO THE CALL RECORDING CAREFULLY AND THEN REPLY
2) Against the outstanding balance of Rs.29292.99 billed in your statement
dated August 09 2007, the minimum amount due was Rs.3522.04. However, we
received payment of Rs.3522.00, which is less than the minimum amount due, thus
your card account was levied with late payment and finance charges. PLEASE BE EDUCATED THAT 0.04 PAISA IS ROUNDED OF TO THE PREVIOUS FIGURE. HAD YOU INFORMED ME OR EDUCATED ME ABOUT YOUR EXTRME MATHEMATICS I WOULD NOT HAVE COMMITTED A CRIME BY PAYING 0.04 PAISA LESS. YOU ARE RESPONSIBLE FOR YORU SILENCE AND IT IS OBSERVED THAT YOU INTEND TO HARASS CUSTOMER FOR YOUR BLUNDERS
3) As against the outstanding balance of Rs.12239.31 billed in your
statement dated January 09 2008, please note that we have not received any
payment on your account, which incurred your card account with finance charges
and late payment charges. PLEASE NOTE THAT i AM GENERALLY ON TOUR. THATS THE REASON I HAD REQUESTED FOR ATM TRANSFER. WHY SHOULD I BE PENALISED IF YOU ARE ASLEEP. MY COMMUNICATION IS ON SINCE LAST YEAR AND THERE WERE ENOUGH REMINDERS. WHY ARE YOU INFLICTING TERRORISM ON A CUSTOMER?
4) Further, we have received a part payment of Rs.7000.00 post payment due
date towards the total outstanding of Rs.13248.8 billed in your monthly
statement of account dated February 09 2008, failing which again your account
was levied with finance charges and late payment fee, which we are unable to
reverse. SORRY SIR IT WAS PAID IN TIME. IF THERE IS A PROBLEM WITH THE COLLECTIONS WHO VISIT DROP BOXES AT THEIR WHIMS AND FANCIES WHY SHOULD A CUSTOMER BE PENALISED?
Please note that in case the payments are missed or outstanding on the card
is received less than the total amount due, then interest charges are applied on
the balance amount, thus the payment starts revolving on the account, this is
also applicable on all the fresh charges incurred, in the same month by the
cardholder. Hence late fee and finance charges has been levied on your card
account. In any event, if we receive the payment less than the total amount due
on the card, interest charges are levied on the account.
The finance charges are levied at up to 2.99 (effective May 08, 2007 3.1%)
per month up to 35.88% per annum (effective May 08, 2007 37.2%), charged on a
daily balance basis. (balance includes opening balance and fresh
purchases). This process continues till the complete outstanding on your card
account is completely cleared.
Hence, we reiterate that we are unable to reverse any charges levied on
your card account. As on date, your SBI card account has an outstanding of
Rs.7703.72 and we would request you to send in the payment for the same at
the earliest, to avoid further charges.
We assure you the best services at all
time.
In case of any further
clarification, we request you to reply at head.[protected]@ge.com using the same
subject line.
Yours sincerely
AVP - Customer Service
-----Original Message-----From: Andrew Rao ([protected]@rediffmail.com)Date:
Wednesday, April 02, 2008 05:34 PMTo: head.[protected]@ge.com (head.[protected]@ge.com)Subject:
Re :RE:BLUNDER
Dear Sir, Your intention behind breaking the chain of comunication
is not understood. Pl reply to the original mail itself so that submitting
print out to any control is easy.You have not explained the reasons of
dormancy. Please do so.Thanks and Regards!Andrew RaoOn Wed, 02
Apr 2008 15:29:35 +0530 "HeadCards"
wrote Dear Mr.
Rao, Thank you for writing to SBI Cards.This is with reference to your communication dated March
28, 2008 regarding your SBI card account.
We would like to inform you that we had
tried establishing contact with you, but were unable to do the
same. We would request you to please provide us with the
following details enabling us to investigate the
matter: 1) Date of Transaction2) ATM Location/
Address3) Debit Card Number Further, we express our
inability to reverse the charges levied on your card account due to
receipt of partial payment and occasionally non receipt of the
payment, the detail of the same is as under: 1) As
against the outstanding balance of Rs.12239.31 billed in your
statement dated January 09 2008, please note that we have not received
any payment on your account, which incurred your card account with
finance charges and late payment charges. 2) Further, we
have received a part payment of Rs.7000.00 post payment due date
towards the total outstanding of Rs.13248.8 billed in your monthly
statement of account dated February 09 2008, failing which again
your account was levied with finance charges and late payment fee,
which we are unable to reverse. Please note
that in case the payments are missed or outstanding on the card is
received less than the total amount due, then interest charges are applied
on the balance amount, thus the payment starts revolving on the
account, this is also applicable on all the fresh charges incurred, in
the same month by the cardholder. Hence late fee and finance charges
has been levied on your card account. In any event, if we receive the
payment less than the total amount due on the card, interest charges
are levied on the account. Hence, we reiterate
that we are unable to reverse any charges levied on your card account.
As on date, your SBI card account has an outstanding of
Rs.7353.72 and we would request you to send in the payment for
the same at the earliest, to avoid further charges. We
assure you the best services at all time. In case of any
further clarification, we request you to reply at head.[protected]@ge.com
using the same subject
line. Yours sincerelyAVP - Customer Service“Dont
compare your self with any one in this world" .If I do I am insulting
myself.If you win you need not explain...But if you lose you should
not be there to explain!!!".
From:
Andrew Rao
([protected]@rediffmail.com)
Date:
28/Mar/2008 9:33:50
AM
To:
feedback.[protected]@ge.com
(feedback.[protected]@ge.com)
Cc:
head.[protected]@ge.com
(head.[protected]@ge.com)
Subject:
Re
:RE:BLUNDER
Dear ?????You reacted when
the due payment was stated to be in danger! Were you guys sleeping
when umpteen reminders were knocking you??Further would advise
you to sop blaming about establishing contacts. Though on tour I
was always available on internet. PLEASE EXPLAIN WHAT ACTION DID YOU
TAKE TO REPLY TO MY REMINDERS? YOU WOKE UP SUDDENLY IN END OF
MARCH?Pl note that I will not fall prey to your dormancy. Would
strictly advise you to make grounds clear before shooting blame on
customers.On Thu, 27 Mar 2008 11:14:17 +0530 "feedback.gesbi"
wrote27 March 2008Dear Mr.
Rao, Thank you for writing to SBI Cards.
This is with reference to your communication
dated March 24, 2008 . Payment
Related: We wish to inform you that we have tried
to establish contact with you on the contact numbers given by
you but were unable to do the same. Thus we request
you to mention your correct contact numbers to process
your request to the earliest. Charges: Kindly
note that in case the payments are missed or outstanding on the
card is received less than the total amount due, then interest
charges are applied on the balance amount, thus the payment starts
revolving on the account, this is also applicable on all the
fresh charges incurred, in the same month by the
cardholder. The finance charge will be
levied at 3.10% per month (37.20 % per annum) on a daily
balance basis. (balance subject to finance charge will include
opening balance and fresh purchases). This process continues
till the complete outstanding on your card account is paid in
full. In case of a cash advance, there is no
interest free period available at all. The finance charge
levied @ 3.10% ( 37.20 % per annum) per month on a
daily balance from the day of cash withdrawal. The finance charge
will be levied till the cash advance amount is paid in
full.In case of any further queries on the SBI Card, we
would request you to reply at feedback.[protected]@ge.com using
the same subject line or call our 24 hours, 7 days a week, at
our local Helpline number 39020202 or[protected]for BSNL and
MTNL users). If you are not satisfied with the
response, you can write in to AVP, Customer
Service, head.[protected]@ge.com using the same subject line.
You will receive a response within 3 working days.
Yours
sincerely,
Manager - Customer
Service “Dont
compare your self with any one in this world" .If I do I am
insulting myself.If you win you need not explain...But if you
lose you should not be there to
explain!!!".
“Dont compare your self with any one in this world" .
If I do I am insulting myself.
If you win you need not explain...But if you lose you should not be there to explain!!!".
Advertisement
Loading
Copyright © 2008 Rediff.com India Limited. All rights reserved.
Disclaimer | Privacy Policy
I am using SBI credit card last 1 year, when I have applied for this card SBI executive told me it is life time free card. But after one month I got bill from SBI card due Rs 1000 for using SBI Card. I called them and they told me it need not pay to you, because your card is life time free card. I have just completed one year for using SBI card and again I have seen I have due Rs842.70 for annual fee charged. Now SBI card company telling me it is not life time free card. I think SBI card company cheating with card holders.
Those people using SBI card beware from SBI card company.
Those people using SBI card beware from SBI card company.
Hi,
I was holding an SBI credit card from 2004 upto 2006. I have paid up all dues close to Rs. 55, 000/- way back in September 2006 and have also got a settlement letter from SBI.
Inspite of this, SBI claims that I still owe them an amount of Rs. 30, 000/- and they call my residence everyday and harass my parents for clearing the dues, even though it has been more than two years since I have cut off my relationship with SBI.
In the interim, I have also written two letters to SBI, Chennai enclosing copy of the settlement letter sent by them, which was in full & final settlement.
My parents are suffering from this mental agony for the past two years since I am out at work during the day. I have been told by my parents that the callers are very arrogant and they do not disclose their names/provide phone numbers so that I could return their call and sort out the issue once and for all.
My humble request to SBI Management is to advise their call centre people to refrain from calling my residence and harassing my parents. Further, they should check their records to ensure that I have cleared all my dues.
Please respond to me on my e-mail ID kannan.[protected]@gmail.com
Sreevathsan
I was holding an SBI credit card from 2004 upto 2006. I have paid up all dues close to Rs. 55, 000/- way back in September 2006 and have also got a settlement letter from SBI.
Inspite of this, SBI claims that I still owe them an amount of Rs. 30, 000/- and they call my residence everyday and harass my parents for clearing the dues, even though it has been more than two years since I have cut off my relationship with SBI.
In the interim, I have also written two letters to SBI, Chennai enclosing copy of the settlement letter sent by them, which was in full & final settlement.
My parents are suffering from this mental agony for the past two years since I am out at work during the day. I have been told by my parents that the callers are very arrogant and they do not disclose their names/provide phone numbers so that I could return their call and sort out the issue once and for all.
My humble request to SBI Management is to advise their call centre people to refrain from calling my residence and harassing my parents. Further, they should check their records to ensure that I have cleared all my dues.
Please respond to me on my e-mail ID kannan.[protected]@gmail.com
Sreevathsan
Sir
Accidently I've lost DD in favour of Registrar, Andhra University on feb 15/09 issued by State bank of India on cash payment now this is of none value for me. SBI people suggesting me to issue dublicate DD first than go for its cancellation. Is there any other alternative to get money back as soon as possible..
I request your goodselves to kindly look into this matter and do a favour at the earliest.
Thanking you
Prashant
Accidently I've lost DD in favour of Registrar, Andhra University on feb 15/09 issued by State bank of India on cash payment now this is of none value for me. SBI people suggesting me to issue dublicate DD first than go for its cancellation. Is there any other alternative to get money back as soon as possible..
I request your goodselves to kindly look into this matter and do a favour at the earliest.
Thanking you
Prashant
SBI Credit Card — SBI Credit card harassment
Hi,I was holding a SBI Credit card in the last year and due to the illogical charges made to me by the bank, I had called the customer care of the same and asked them to cancel my card. This was done more than 8 months ago. I had cleared away the pending dues at that moment, which was Rs 2000/-.Since then I destroyed the card and obvioulsy no swipe has ever been made on the same. The bank can check for that.
But i have been recieving calls from the bank now and then asking me to pay outstanding amount, which should at no point be there.
I had repeatedly mentioned the customer care people about the cancellation of the card and every time they said that they will be looking into the matter.But i never got a SETTLEMENT letter from the bank. And the customer care people told me that they would take Rs 200/- to come and deliver the same to my address, which is no way going to be paid by me.
Now they have come up with a legal letter asking me to give me a settlment amount of Rs 8000/-. I am thinking of moving to the OMBADSMENT against this bank.
SBI Credit Card — HARRESHMENT CALL
PRIMARY CARD HOLDER IS MY WIFE AND I AM IS THE ADD ON CREDIT CARD OF STATE BANK OF INDIA. REGULARLY I RECEIVING CALL FROM STATE BANK OF INDIA CREDIT CARD DEPT. AND USING VULGAR LANGUAGE BY THEM MY PAYMENT DUE DATE IS ON 24/04/2009 OF THIS MONTH .I WAS MISS LAST MONTHS PAYMENT DUE TO SOME REASON BUT IMMEDIATELY I WAS INFORMED TO CUSTOMER CARE FOR MY PAYMENT AND PROMISED TO PAY ON 20/04/2009 AND HE WAS RECORDED THE SAME. BUT FROM CREDIT CARD DEPART PEOPLE ARE CALLING DAILY 4 TO 5TIMES AND THEY ARE USING BAD LANGUAGE Ex.MADARCHOT BHENCHOD TERI MAA KA BHOSADA MAA KA LUND THIS, WHY? ( I AM FEELING VERY SHAME TO WRITE THIS TYPE OF LANGUAGE) AND THEY ARE NOT GIVING THERE NAME WHY? I AM GIVING YOU THE PH NO. 1.[protected] TIME-15:05 Hrs.CALL DURATION 00:16 MIN. AFTER THAT I RECEIVE THE CALL FROM SAME DEPT. THE PH. NO.[protected] TIME:15:11 CALL DURATION - 04:49MIN. & MISS AARTI WAS ON THE LINE I WAS TOLD THE LAST ISSUE & REQUESTED THE CALLED PERSONS NAME BUT SHE WAS NOT ANSWER & CALL WAS DISCONNECTED THIS CALL WAS RECEIVING FROM THE DATE:06/04/2009 ( EVERY DAY MINIMUM FOUR CALLS ) TILL TODAY ON MY MOBILE NO [protected] PL. TAKE STUNT ACTION AGAINST THEM AND REPLY TO ME
Dear Officer (customer care),
My SBI Card(credit)No-[protected], till date I have not made any purchase, but was paying the minimum amount. Suddenly a monthly statement dated 17Dec2007 amounting Rs75.66 and I paid the same and found both my credit availability and cash availability are blocked, . Again another monthly statement dated17Jan2008 asked for Rs 39.94. It is to inform you that after17Dec2007&17Jan2008 I have not recived any monthly statement. As my credit& cash facility (both) are blocked by you, Ishallrequest you to cancell my cerdit card.I have already decided to use some other bank's credit card card.
Thanking You,
Yours Sincierily
Debasish Ghosh
Bhubaneswar, Orissa-751010
My SBI Card(credit)No-[protected], till date I have not made any purchase, but was paying the minimum amount. Suddenly a monthly statement dated 17Dec2007 amounting Rs75.66 and I paid the same and found both my credit availability and cash availability are blocked, . Again another monthly statement dated17Jan2008 asked for Rs 39.94. It is to inform you that after17Dec2007&17Jan2008 I have not recived any monthly statement. As my credit& cash facility (both) are blocked by you, Ishallrequest you to cancell my cerdit card.I have already decided to use some other bank's credit card card.
Thanking You,
Yours Sincierily
Debasish Ghosh
Bhubaneswar, Orissa-751010
my name is mahesh kataria my a c no is[protected] i have received easy maoney draft from you of rs 30000/- and i have paid amount of according to settlement letter after than i cant understand that i receive call from office that your settelement letter is not valid .we are sending new settlement letter then your ac willl be clear this is not way to customer to harrese., i have already send you a mail yesterday but i can't receive any reply from you i have given atleast 5 times tracer no, of letter & receipt no. of payments
kindly reply me
kindly reply me
my name is mahesh kataria my a c no is[protected] i have received easy maoney draft from you of rs 30000/- and i have paid amount of according to settlement letter after than i cant understand that i receive call from office that your settelement letter is not valid .we are sending new settlement letter then your ac willl be clear this is not way to customer to harrese., i have already send you a mail yesterday but i can't receive any reply from you i have given atleast 5 times tracer no, of letter & receipt no. of payments
kindly reply me
kindly reply me
Hello,
I was struggling for miss calls and abuse SMS from online web services .I have register the case against criminal ( it is online, NO FIR) to www.cybercrimepolice.com and problem has been solved in one day .
It is advice to register a case online with www.cybercrimepolice.com
Thanks
Following message I have received on my email ____________________________________
Cyber Crime Police –Security Message from www.cybercrimepolice.com
Message From: http://www.cybercrimepolice.com/
Dear User,
We have taken your email Id from one of the open forum or chat session to caution you about cyber security.
As we have noticed that lot of Fake, Spam and Fraud Users visit the Forum website regularly and use the identity of someone and use your personal information for fraud.
What to do:
• Aware about the Cyber Crime Security from www.cybercrimepolice.com
• Do not provide any personal information, SSN No, PAN No., Bank Account Number to anyone online and do not leave any information where everyone can use your identity easily.
• Do not leave your phone number, credit card number, mobile number and do not send you credit card number via SMS or email.
• For complete details about cyber crime and mobile crime please visit www.cybercrimepolice.com .
If still you are facing any problem, or some one is troubled you with false, Miss calls, Abuse Calls, Abuse SMS, Porn Messages, False e-mails, Money making ideas, Unwanted calls etc. then Please <Register a case> against spammer, online from website http://www.cybercrimepolice.com/
For any other information or Register a Case Online, contact www.cybercrimepolice.com
Do not hesitate to contact us as we are available to help you .
It is advice to all about not to promote any cyber crime while browsing.
Please circulate this message to all your friends and promote awareness and help us to stop the cyber crime
Always for your online safety!
Thanks
Regards
www.cybercrimepolice.com
[protected]@cybercrimepolice.com
I was struggling for miss calls and abuse SMS from online web services .I have register the case against criminal ( it is online, NO FIR) to www.cybercrimepolice.com and problem has been solved in one day .
It is advice to register a case online with www.cybercrimepolice.com
Thanks
Following message I have received on my email ____________________________________
Cyber Crime Police –Security Message from www.cybercrimepolice.com
Message From: http://www.cybercrimepolice.com/
Dear User,
We have taken your email Id from one of the open forum or chat session to caution you about cyber security.
As we have noticed that lot of Fake, Spam and Fraud Users visit the Forum website regularly and use the identity of someone and use your personal information for fraud.
What to do:
• Aware about the Cyber Crime Security from www.cybercrimepolice.com
• Do not provide any personal information, SSN No, PAN No., Bank Account Number to anyone online and do not leave any information where everyone can use your identity easily.
• Do not leave your phone number, credit card number, mobile number and do not send you credit card number via SMS or email.
• For complete details about cyber crime and mobile crime please visit www.cybercrimepolice.com .
If still you are facing any problem, or some one is troubled you with false, Miss calls, Abuse Calls, Abuse SMS, Porn Messages, False e-mails, Money making ideas, Unwanted calls etc. then Please <Register a case> against spammer, online from website http://www.cybercrimepolice.com/
For any other information or Register a Case Online, contact www.cybercrimepolice.com
Do not hesitate to contact us as we are available to help you .
It is advice to all about not to promote any cyber crime while browsing.
Please circulate this message to all your friends and promote awareness and help us to stop the cyber crime
Always for your online safety!
Thanks
Regards
www.cybercrimepolice.com
[protected]@cybercrimepolice.com
25.5.09
my name is mahesh kataria my a c no is[protected] i have received easy maoney draft from you of rs 30000/- and i have paid amount of according to settlement letter after than i cant understand that i receive call from office that your settelement letter is not valid .we are sending new settlement letter then your ac willl be clear this is not way to customer to harrese., i have already send you a mail yesterday but i can't receive any reply from you i have given atleast 5 times tracer no, of letter & receipt no. of payments
my name is mahesh kataria my a c no is[protected] i have received easy maoney draft from you of rs 30000/- and i have paid amount of according to settlement letter after than i cant understand that i receive call from office that your settelement letter is not valid .we are sending new settlement letter then your ac willl be clear this is not way to customer to harrese., i have already send you a mail yesterday but i can't receive any reply from you i have given atleast 5 times tracer no, of letter & receipt no. of payments
26.5.09
my name is mahesh kataria my a c no is[protected] i have received easy maoney draft from you of rs 30000/- and i have paid amount of according to settlement letter after than i cant understand that i receive call from office that your settelement letter is not valid .we are sending new settlement letter then your ac willl be clear this is not way to customer to harrese., i have already send you a mail yesterday but i can't receive any reply from you i have given atleast 5 times tracer no, of letter & receipt no. of payments
my name is mahesh kataria my a c no is[protected] i have received easy maoney draft from you of rs 30000/- and i have paid amount of according to settlement letter after than i cant understand that i receive call from office that your settelement letter is not valid .we are sending new settlement letter then your ac willl be clear this is not way to customer to harrese., i have already send you a mail yesterday but i can't receive any reply from you i have given atleast 5 times tracer no, of letter & receipt no. of payments
Dear Sir /Mam,
I had wrote a number of times to the e-mail addresses mentioned by you, but till date I had not received any response. I'm also attaching the said e-mails for your kind response. It'll be very kind of you if you kindly co-operate with me.
Regards,
Indranil Debnath
(Card No. [protected])
Dear Sir/Mam,
Since my last email, dated 18.06.2009, I had not yet received any response from you regarding the settlement of my credit card no. [protected].
Please be kind enough to respond at the earliest.
I'm also forwarding my previous emails for your kind perusal.
Regards,
Indranil.
--- On Thu, 18/6/09, indranil debnath <[protected]@yahoo.com> wrote:
From: indranil debnath <[protected]@yahoo.com>
Subject: Re: <AUTO> 'CaseID=[protected]' Delivery Status Notification (Failure)
To: "feedback.gesbi" <feedback.[protected]@ge.com>
Date: Thursday, 18 June, 2009, 12:15 AM
RE:'CaseID=[protected]' Settlement of Credit Card No. [protected]
Wednesday, 17 June, 2009 11:17 AM
From: "indranil debnath" <[protected]@yahoo.com>To: "HeadCards" <head.[protected]@ge.com>Dear Sir/Mam,
I had received your said settlement letter (bearing Tracer No.EAST[protected], dated 28/05/2009) through your agent, but as per your e-mail this previous, it is clearly stated that I'll have to pay by 23.07.2009, but your collection agent had compelled me to sign in the letter where I had to issue a post-dated cheque, dated 28.06.09, as I was iinformed that I'll have to pay within this month, otherwise the settlement will be cancelled, which is solely a wrong information given to me.
So, I want to alter the said letter stating that the last date is 23.07.09, and also please arrange to return the said cheque, I'll issue a new one.I had also conveyed to my lawyer, Mr.Rahul Ghosh regarding this.
Regards,
Indranil Debnath.
--- On Fri, 12/6/09, HeadCards <head.[protected]@ge.com> wrote:
From: HeadCards <head.[protected]@ge.com>
Subject: RE:'CaseID=[protected]' Settlement of Credit Card No. [protected]
To: "indranil debnath" <[protected]@yahoo.com>
Date: Friday, 12 June, 2009, 8:10 AM
Dear Mr.Debnath,
This is with reference to your communication dated June 06, 2009 regarding your SBI card account.
We would like to inform you that as per our records settlement letter has been provided to you on June 08, 2009.
Please note that settlement has been offered on your account for Rs.32250.00 against the total outstanding of Rs.44125..79 payable in two installment to us by July 23, 2009. In case of any discrepancy, we request you to intimate us for further action.
Please be advised that the settlement shall stand null and void incase of any breach of the settlement agreement. We would request to adhere to the terms and conditions of the settlement to avoid further accrual of charges. Post clearance of the said amount we would make arrangements to reverse the remaining outstanding balance on the card.
Please feel free to contact us should you require any further assistance or clarification.
We assure you the best services at all time.
Yours sincerely,
AVP- Customer Service
Make your life simple with E [protected]@ www.sbicard.com. Just the convenience of getting your monthly statement delivered directly to your email inbox. To avail the e-statement facility, please click on the highlighted link - https://www.sbicard.com/sbi/estatementprelogin.jsp
**** Zero wait information @ helpline !!!
Upon calling the SBI Card helpline, access your Card account information through our Automated System - IVR and know Current Outstanding, Last Payment, request for Duplicate statement and more. For detail refer the attached instruction.
-----Original Message-----
From: indranil debnath ([protected]@yahoo.com)
Date: Saturday, June 06, 2009 06:07 PM
To: head.[protected]@ge.com (head.[protected]@ge.com)
Subject: Fw: RE: Settlement of Credit Card No. [protected]
Dear Sir / Mam,
Please find the attached mails, but alas, I have not yet received any response from your side after sending my last mail on 4th June, 2009.
Today, I had called your Customer Care and informed them about the conversations and my settlement of my card. They had given me a complaint no.[protected], regarding this.
I'm eagerly awaiting an earliest reply from your end.
Regards,
Indranil Debnath
--- On Thu, 4/6/09, indranil debnath <[protected]@yahoo.com> wrote:
From: indranil debnath <[protected]@yahoo.com>
Subject: RE:'CaseID=[protected]' Settlement of Credit Card No. [protected]
To: "HeadCards" <head.[protected]@ge.com>
Date: Thursday, 4 June, 2009, 1:00 AM
Dear Sir / Mam,
I like to inform you that last week Ms. Nisha Sharma gave me a call and informed me that my settlement amount is Rs 32, 500, out of which I had paid Rs 2, 500 by cheque of ICICI Bank Ltd., on 18.05.2009 (bearing receipt no.[protected], the balanced amount i.e. Rs 30, 000 I'll have to pay in two installments, one this month of June'09 within 18th and the other next month of July'09 within 18th again and she'll forward the hard copy of the settlement letter through the collection agent's executive to my residencial address.
But today Mr.Sanjay of your collection agent, called me up from the no. ([protected]) and said that the remaining Rs 30, 000 I'll have to pay within this month of June'09 by 30th.
This is quite surprising that two persons related to the same bank, specks differently, which shows less co-ordination amoung each other, which is really not expect.
I again tried a lot to contact Ms.Nisha Sharma in the number given by you previously, but no one picked up the phone as it went ringing continuously.
So, please give the correct sentence regarding the settlement of my card, whom I should take granted ?????????
Regards,
Indranil Debnath
( Credit Card No. [protected] )
--- On Sat, 16/5/09, HeadCards <head.[protected]@ge.com> wrote:
From: HeadCards <head.[protected]@ge.com>
Subject: RE:'CaseID=[protected]' Settlement of Credit Card No. [protected]
To: "indranil debnath" <[protected]@yahoo.com>
Date: Saturday, 16 May, 2009, 1:47 PM
Dear Mr.Debnath,
This is with reference to your communication dated May 13, 2009 regarding your SBI card account.
We would like to inform you that we have taken note of your complaint and we shall get the same resolved at the earliest. We shall revert to you on the status of the same.
Please feel free to contact us should you require any further assistance or clarification.
We assure you the best services at all time.
Yours sincerely,
AVP- Customer Service
.Make your life simple with E [protected]@ www.sbicard.com. Just the convenience of getting your monthly statement delivered directly to your email inbox. To avail the e-statement facility, please click on the highlighted link - https://www.sbicard.com/sbi/estatementprelogin.jsp
**** Zero wait information @ helpline !!!
Upon calling the SBI Card helpline, access your Card account information through our Automated System - IVR and know Current Outstanding, Last Payment, request for Duplicate statement and more. For detail refer the attached instruction.
-----Original Message-----
From: indranil debnath ([protected]@yahoo.com)
Date: Wednesday, May 13, 2009 02:31 PM
To: HeadCards (head.[protected]@ge.com)
Subject: RE: Settlement of Credit Card No. [protected]
Dear Sir / Mam,
As mentioned in my previous email, till date I'm continuously trying to contact Ms Nisha Sharma at the contact no. given by you, but unfortunately I'm not getting her line, so what should I do now ??????? If she has any other contact no. then please forward to me at the earliest so that I contact her.
I had already mentioned in my previous email that I accepted your settlement terms and conditions. Please send me a hard copy to my residential address regarding this.
Regards,
Indranil Debnath
--- On Wed, 13/5/09, HeadCards <head.[protected]@ge.com> wrote:
From: HeadCards <head.[protected]@ge.com>
Subject: RE:'CaseID=[protected]' Settlement of Credit Card No. [protected]
To: "indranil debnath" <[protected]@yahoo.com>
Date: Wednesday, 13 May, 2009, 10:30 AM
Dear Mr. Debnath,
This is with reference to your communication dated May 07, 2009 regarding your SBI card account.
We would like to inform you that in case you wish to settle your SBI card the may be settled for Rs.32500.00 against the total outstanding of Rs.43500.00 payable in two installments to us by July 23, 2009. Please be informed that first installment should reach us by May 25, 2009. In case of acceptance of the settlement offered we request you to intimate us for further action.
Please be advised that the settlement shall stand null and void incase of any breach of the settlement agreement. We would request to adhere to the terms and conditions of the settlement to avoid further accrual of charges. Post clearance of the said amount we would make arrangements to reverse the remaining outstanding balance on the card.
We would request you to contact Ms. Nisha Sharma at[protected] of our payment assistance unit for all further queries regarding the settlement on your SBI Card and issuance of settlement letter. Post clearance of the said amount (as per the terms and condition of settlement) we would make arrangements to reverse the remaining outstanding balance on the card.
We assure you the best services at all time.
In case of any further clarification, we request you to reply at head..[protected]@ge.com using the same subject line.
Yours sincerely,
AVP- Customer Service
Make your life simple with E [protected]@ www.sbicard.com. Just the convenience of getting your monthly statement delivered directly to your email inbox. To avail the e-statement facility, please click on the highlighted link - https://www.sbicard.com/sbi/estatementprelogin.jsp
**** Zero wait information @ helpline !!!
Upon calling the SBI Card helpline, access your Card account information through our Automated System - IVR and know Current Outstanding, Last Payment, request for Duplicate statement and more. For detail refer the attached instruction.
--- On Wed, 17/6/09, feedback.gesbi <feedback.[protected]@ge.com> wrote:
From: feedback.gesbi <feedback.[protected]@ge.com>
Subject: <AUTO> 'CaseID=[protected]' Delivery Status Notification (Failure)
To: "indranil debnath" <[protected]@yahoo.com>
Date: Wednesday, 17 June, 2009, 11:46 AM
Dear Sir / Madam,
Thank you for writing to SBI cards.
This is a system-generated response to acknowledge receipt of your e-mail. The subject line contains the reference number allotted to your e-mail. This interaction is being tracked through the above reference number and we request you not to change the subject line in future correspondence . Our Customer Service Executives will revert to you through call or e-mail within 5 working days.
In case your query requires further investigation and takes a longer time, we will keep you informed on the time required for resolution.
We would request you to mention your SBI Card Account / Card number and your present contact number in all your correspondence to enable us to process your request at the earliest.
Assuring you of our best services at all times.
Warm Regards,
SBI Cards Team
Payment Options With SBI Cards. You can now make payment (s) to us through 8 different ways.
Pay Net: - Click on pay net at www.sbicard.com to make your payment online from your bank account available with HDFC Bank, Citibank, Kotak Mahindra Bank, Axis bank PNB and IDBI bank
Pay Cash: - Walk into 3500 Easy Bill Merchant Outlets & Pay in Cash (Available in selected cities only)
SBI ATM: - Pay at over 8000 SBI ATM with your SBI ATM / Debit Card.
Online SBI: - Simply log on to www.onlinesbi.com to pay your bills directly from your SBI Bank Account.
Electronic Drop Box:- Please make cheque payable to your “SBI Card Number xxxx” (16 digit SBI Card number) & get on instant receipt. (Available in Bangalore City only Outstation cheques not accepted.)
VISA Money Transfer: - Use VISA Money Transfer funds to pay your SBI Card bill. (Available for VISA cardholder only)
Electronic Clearing System: - Authorize us to debit on account (Saving /Current) of any bank by filling an ECS Form. (Available in DELHI, MUMBAI, BANGALORE, HYDERABAD AND KOLKATA only)
SBI Card Drop Box: Please make cheque / Drop payable to your “SBI Card Number xxxx”(16 digit SBI Card Number) Outstation cheques not accepted.
Online Services with SBI cards
Now you can manage your account Online from Anywhere & at Anytime by logging on to our website www.sbicard.com and " creating your User ID and Password ". Post registration you will have immediate access to the following features:
View and Print your Last 3 Monthly Account Statements
View your Latest Transactions / 1 Year Payment History / Outstanding
Track your Total Outstanding Due & Payment Due Date
View Account Status - Available Credit & Cash Limit
Locate Drop Box
Reward point list
Modes of Payment ...and much more.
-----Original Message-----
From: indranil debnath [[protected]@yahoo.com]
Sent: Wednesday, Jun 17 2009 11:26AM
To: feedback.[protected]@ge.com [feedback.[protected]@ge.com]
Subject: Delivery Status Notification (Failure)
--- On Wed, 17/6/09, [protected]@mail.ad.ge.com <[protected]@mail.ad.ge.com> wrote:
From: [protected]@mail.ad.ge.com <[protected]@mail.ad.ge.com>
Subject: Delivery Status Notification (Failure)
To: [protected]@yahoo.com
Date: Wednesday, 17 June, 2009, 11:17 AM
This is an automatically generated Delivery Status Notification.
Delivery to the following recipients failed.
head.[protected]@ge.com
I had wrote a number of times to the e-mail addresses mentioned by you, but till date I had not received any response. I'm also attaching the said e-mails for your kind response. It'll be very kind of you if you kindly co-operate with me.
Regards,
Indranil Debnath
(Card No. [protected])
Dear Sir/Mam,
Since my last email, dated 18.06.2009, I had not yet received any response from you regarding the settlement of my credit card no. [protected].
Please be kind enough to respond at the earliest.
I'm also forwarding my previous emails for your kind perusal.
Regards,
Indranil.
--- On Thu, 18/6/09, indranil debnath <[protected]@yahoo.com> wrote:
From: indranil debnath <[protected]@yahoo.com>
Subject: Re: <AUTO> 'CaseID=[protected]' Delivery Status Notification (Failure)
To: "feedback.gesbi" <feedback.[protected]@ge.com>
Date: Thursday, 18 June, 2009, 12:15 AM
RE:'CaseID=[protected]' Settlement of Credit Card No. [protected]
Wednesday, 17 June, 2009 11:17 AM
From: "indranil debnath" <[protected]@yahoo.com>To: "HeadCards" <head.[protected]@ge.com>Dear Sir/Mam,
I had received your said settlement letter (bearing Tracer No.EAST[protected], dated 28/05/2009) through your agent, but as per your e-mail this previous, it is clearly stated that I'll have to pay by 23.07.2009, but your collection agent had compelled me to sign in the letter where I had to issue a post-dated cheque, dated 28.06.09, as I was iinformed that I'll have to pay within this month, otherwise the settlement will be cancelled, which is solely a wrong information given to me.
So, I want to alter the said letter stating that the last date is 23.07.09, and also please arrange to return the said cheque, I'll issue a new one.I had also conveyed to my lawyer, Mr.Rahul Ghosh regarding this.
Regards,
Indranil Debnath.
--- On Fri, 12/6/09, HeadCards <head.[protected]@ge.com> wrote:
From: HeadCards <head.[protected]@ge.com>
Subject: RE:'CaseID=[protected]' Settlement of Credit Card No. [protected]
To: "indranil debnath" <[protected]@yahoo.com>
Date: Friday, 12 June, 2009, 8:10 AM
Dear Mr.Debnath,
This is with reference to your communication dated June 06, 2009 regarding your SBI card account.
We would like to inform you that as per our records settlement letter has been provided to you on June 08, 2009.
Please note that settlement has been offered on your account for Rs.32250.00 against the total outstanding of Rs.44125..79 payable in two installment to us by July 23, 2009. In case of any discrepancy, we request you to intimate us for further action.
Please be advised that the settlement shall stand null and void incase of any breach of the settlement agreement. We would request to adhere to the terms and conditions of the settlement to avoid further accrual of charges. Post clearance of the said amount we would make arrangements to reverse the remaining outstanding balance on the card.
Please feel free to contact us should you require any further assistance or clarification.
We assure you the best services at all time.
Yours sincerely,
AVP- Customer Service
Make your life simple with E [protected]@ www.sbicard.com. Just the convenience of getting your monthly statement delivered directly to your email inbox. To avail the e-statement facility, please click on the highlighted link - https://www.sbicard.com/sbi/estatementprelogin.jsp
**** Zero wait information @ helpline !!!
Upon calling the SBI Card helpline, access your Card account information through our Automated System - IVR and know Current Outstanding, Last Payment, request for Duplicate statement and more. For detail refer the attached instruction.
-----Original Message-----
From: indranil debnath ([protected]@yahoo.com)
Date: Saturday, June 06, 2009 06:07 PM
To: head.[protected]@ge.com (head.[protected]@ge.com)
Subject: Fw: RE: Settlement of Credit Card No. [protected]
Dear Sir / Mam,
Please find the attached mails, but alas, I have not yet received any response from your side after sending my last mail on 4th June, 2009.
Today, I had called your Customer Care and informed them about the conversations and my settlement of my card. They had given me a complaint no.[protected], regarding this.
I'm eagerly awaiting an earliest reply from your end.
Regards,
Indranil Debnath
--- On Thu, 4/6/09, indranil debnath <[protected]@yahoo.com> wrote:
From: indranil debnath <[protected]@yahoo.com>
Subject: RE:'CaseID=[protected]' Settlement of Credit Card No. [protected]
To: "HeadCards" <head.[protected]@ge.com>
Date: Thursday, 4 June, 2009, 1:00 AM
Dear Sir / Mam,
I like to inform you that last week Ms. Nisha Sharma gave me a call and informed me that my settlement amount is Rs 32, 500, out of which I had paid Rs 2, 500 by cheque of ICICI Bank Ltd., on 18.05.2009 (bearing receipt no.[protected], the balanced amount i.e. Rs 30, 000 I'll have to pay in two installments, one this month of June'09 within 18th and the other next month of July'09 within 18th again and she'll forward the hard copy of the settlement letter through the collection agent's executive to my residencial address.
But today Mr.Sanjay of your collection agent, called me up from the no. ([protected]) and said that the remaining Rs 30, 000 I'll have to pay within this month of June'09 by 30th.
This is quite surprising that two persons related to the same bank, specks differently, which shows less co-ordination amoung each other, which is really not expect.
I again tried a lot to contact Ms.Nisha Sharma in the number given by you previously, but no one picked up the phone as it went ringing continuously.
So, please give the correct sentence regarding the settlement of my card, whom I should take granted ?????????
Regards,
Indranil Debnath
( Credit Card No. [protected] )
--- On Sat, 16/5/09, HeadCards <head.[protected]@ge.com> wrote:
From: HeadCards <head.[protected]@ge.com>
Subject: RE:'CaseID=[protected]' Settlement of Credit Card No. [protected]
To: "indranil debnath" <[protected]@yahoo.com>
Date: Saturday, 16 May, 2009, 1:47 PM
Dear Mr.Debnath,
This is with reference to your communication dated May 13, 2009 regarding your SBI card account.
We would like to inform you that we have taken note of your complaint and we shall get the same resolved at the earliest. We shall revert to you on the status of the same.
Please feel free to contact us should you require any further assistance or clarification.
We assure you the best services at all time.
Yours sincerely,
AVP- Customer Service
.Make your life simple with E [protected]@ www.sbicard.com. Just the convenience of getting your monthly statement delivered directly to your email inbox. To avail the e-statement facility, please click on the highlighted link - https://www.sbicard.com/sbi/estatementprelogin.jsp
**** Zero wait information @ helpline !!!
Upon calling the SBI Card helpline, access your Card account information through our Automated System - IVR and know Current Outstanding, Last Payment, request for Duplicate statement and more. For detail refer the attached instruction.
-----Original Message-----
From: indranil debnath ([protected]@yahoo.com)
Date: Wednesday, May 13, 2009 02:31 PM
To: HeadCards (head.[protected]@ge.com)
Subject: RE: Settlement of Credit Card No. [protected]
Dear Sir / Mam,
As mentioned in my previous email, till date I'm continuously trying to contact Ms Nisha Sharma at the contact no. given by you, but unfortunately I'm not getting her line, so what should I do now ??????? If she has any other contact no. then please forward to me at the earliest so that I contact her.
I had already mentioned in my previous email that I accepted your settlement terms and conditions. Please send me a hard copy to my residential address regarding this.
Regards,
Indranil Debnath
--- On Wed, 13/5/09, HeadCards <head.[protected]@ge.com> wrote:
From: HeadCards <head.[protected]@ge.com>
Subject: RE:'CaseID=[protected]' Settlement of Credit Card No. [protected]
To: "indranil debnath" <[protected]@yahoo.com>
Date: Wednesday, 13 May, 2009, 10:30 AM
Dear Mr. Debnath,
This is with reference to your communication dated May 07, 2009 regarding your SBI card account.
We would like to inform you that in case you wish to settle your SBI card the may be settled for Rs.32500.00 against the total outstanding of Rs.43500.00 payable in two installments to us by July 23, 2009. Please be informed that first installment should reach us by May 25, 2009. In case of acceptance of the settlement offered we request you to intimate us for further action.
Please be advised that the settlement shall stand null and void incase of any breach of the settlement agreement. We would request to adhere to the terms and conditions of the settlement to avoid further accrual of charges. Post clearance of the said amount we would make arrangements to reverse the remaining outstanding balance on the card.
We would request you to contact Ms. Nisha Sharma at[protected] of our payment assistance unit for all further queries regarding the settlement on your SBI Card and issuance of settlement letter. Post clearance of the said amount (as per the terms and condition of settlement) we would make arrangements to reverse the remaining outstanding balance on the card.
We assure you the best services at all time.
In case of any further clarification, we request you to reply at head..[protected]@ge.com using the same subject line.
Yours sincerely,
AVP- Customer Service
Make your life simple with E [protected]@ www.sbicard.com. Just the convenience of getting your monthly statement delivered directly to your email inbox. To avail the e-statement facility, please click on the highlighted link - https://www.sbicard.com/sbi/estatementprelogin.jsp
**** Zero wait information @ helpline !!!
Upon calling the SBI Card helpline, access your Card account information through our Automated System - IVR and know Current Outstanding, Last Payment, request for Duplicate statement and more. For detail refer the attached instruction.
--- On Wed, 17/6/09, feedback.gesbi <feedback.[protected]@ge.com> wrote:
From: feedback.gesbi <feedback.[protected]@ge.com>
Subject: <AUTO> 'CaseID=[protected]' Delivery Status Notification (Failure)
To: "indranil debnath" <[protected]@yahoo.com>
Date: Wednesday, 17 June, 2009, 11:46 AM
Dear Sir / Madam,
Thank you for writing to SBI cards.
This is a system-generated response to acknowledge receipt of your e-mail. The subject line contains the reference number allotted to your e-mail. This interaction is being tracked through the above reference number and we request you not to change the subject line in future correspondence . Our Customer Service Executives will revert to you through call or e-mail within 5 working days.
In case your query requires further investigation and takes a longer time, we will keep you informed on the time required for resolution.
We would request you to mention your SBI Card Account / Card number and your present contact number in all your correspondence to enable us to process your request at the earliest.
Assuring you of our best services at all times.
Warm Regards,
SBI Cards Team
Payment Options With SBI Cards. You can now make payment (s) to us through 8 different ways.
Pay Net: - Click on pay net at www.sbicard.com to make your payment online from your bank account available with HDFC Bank, Citibank, Kotak Mahindra Bank, Axis bank PNB and IDBI bank
Pay Cash: - Walk into 3500 Easy Bill Merchant Outlets & Pay in Cash (Available in selected cities only)
SBI ATM: - Pay at over 8000 SBI ATM with your SBI ATM / Debit Card.
Online SBI: - Simply log on to www.onlinesbi.com to pay your bills directly from your SBI Bank Account.
Electronic Drop Box:- Please make cheque payable to your “SBI Card Number xxxx” (16 digit SBI Card number) & get on instant receipt. (Available in Bangalore City only Outstation cheques not accepted.)
VISA Money Transfer: - Use VISA Money Transfer funds to pay your SBI Card bill. (Available for VISA cardholder only)
Electronic Clearing System: - Authorize us to debit on account (Saving /Current) of any bank by filling an ECS Form. (Available in DELHI, MUMBAI, BANGALORE, HYDERABAD AND KOLKATA only)
SBI Card Drop Box: Please make cheque / Drop payable to your “SBI Card Number xxxx”(16 digit SBI Card Number) Outstation cheques not accepted.
Online Services with SBI cards
Now you can manage your account Online from Anywhere & at Anytime by logging on to our website www.sbicard.com and " creating your User ID and Password ". Post registration you will have immediate access to the following features:
View and Print your Last 3 Monthly Account Statements
View your Latest Transactions / 1 Year Payment History / Outstanding
Track your Total Outstanding Due & Payment Due Date
View Account Status - Available Credit & Cash Limit
Locate Drop Box
Reward point list
Modes of Payment ...and much more.
-----Original Message-----
From: indranil debnath [[protected]@yahoo.com]
Sent: Wednesday, Jun 17 2009 11:26AM
To: feedback.[protected]@ge.com [feedback.[protected]@ge.com]
Subject: Delivery Status Notification (Failure)
--- On Wed, 17/6/09, [protected]@mail.ad.ge.com <[protected]@mail.ad.ge.com> wrote:
From: [protected]@mail.ad.ge.com <[protected]@mail.ad.ge.com>
Subject: Delivery Status Notification (Failure)
To: [protected]@yahoo.com
Date: Wednesday, 17 June, 2009, 11:17 AM
This is an automatically generated Delivery Status Notification.
Delivery to the following recipients failed.
head.[protected]@ge.com
Rajesh kumar
C-175 Pushpanjali Enclave
Pitam Pura
New Delhi-110084
Dear Sir,
this is regarding credit card no [protected] in my name is rajesh kumar I would like to like some of my issues to kind notice that I have never used my SBI credit card for anything and at the fee of issuing this credit card to me your representative clarly hold that these will be no annual charge inpased on this card
for the statement of march 2009 you charged anual fee of Rs. 750 & other interest than you are charging fee for o that amount which has now increase to Rs.2224 so as per the comitment of you representation I am not like to pay this amount kindly woive off the charges & late fee from my card will be fored to sulender the card
Regards
Rajesh kumar
C-175 Pushpanjali Enclave
Pitam Pura
New Delhi-110084
Dear Sir,
this is regarding credit card no [protected] in my name is rajesh kumar I would like to like some of my issues to kind notice that I have never used my SBI credit card for anything and at the fee of issuing this credit card to me your representative clarly hold that these will be no annual charge inpased on this card
for the statement of march 2009 you charged anual fee of Rs. 750 & other interest than you are charging fee for o that amount which has now increase to Rs.2224 so as per the comitment of you representation I am not like to pay this amount kindly woive off the charges & late fee from my card will be fored to sulender the card
Regards
Rajesh kumar
SBI Bank — HARASMENT
Dear sir,From last 15 days sbi credit card colling me on my phone No. [protected] from morning to evening everyday atleast 3 to 4 times a day and harrasing me without any reasons.
I am not an SBI credit card holder or not an sbi account holder.
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
27%
Complaints
27850
Pending
0
Resolved
7385
![State Bank of India [SBI] Phone](/img/bn/phone.svg "State Bank of India [SBI] Phone"){kind=small}
![State Bank of India [SBI] Website](/img/bn/www.svg "State Bank of India [SBI] Website"){kind=small}
![State Bank of India [SBI] Address](/img/bn/location.svg "State Bank of India [SBI] Address"){kind=small}
Last when I called a CS rep and informed him that I want to close my account and no longer want to deal with SBI the gentleman very promptly asks a recovery agent to call me just to tell me that if I want to close the account I need to make the payment first.
SBI website doesnt even have a complaints link.