[Resolved]  State Bank of India — account settled but not issuing the settlement statement

Address:

West Bengal

Dated : 07th June 2010

From
Ram Bilas Agarwal
AD 30 Saltlake City
Kolkata - 700064


To
State Bank of India
SBI Cards & Payments Services Pvt Ltd
DLF Infinity Towers
Tower ‘C’, 12th Floor, Bldg – 3
Block – 2
DLF Cyber City
Gurgoan – 122002
Haryana


Dear Sir,
Re: Credit Card No [protected] 5153

Account No [protected] 3456
With reference to above I beg to inform you that I had received a demand notice no DLN_PA_APR-10_15128 dtd 02nd April 2010 from your advocate Mr Subodh K Pathak, Pathak & Associates, 27A, South Ganesh Nagar, Delhi 110092, and is surprised to note that a demand is still outstanding in my credit card account.

I beg to inform you that I am a Cancer Patient due to my bad and deteriorating health I had already settled my credit card account and paid the entire settled amount pending against my credit card account through your agent in Calcutta whose copy is enclosed.

After paying the full settled amount I had recd a call from your Calcutta office whose tel number is[protected] and [protected] that a sum of money Rs 700/- ( Rupees Seven hundred) only is required to be paid to settle the above mentioned account as, “we are not in position to send the settlement for processing as 0 balance’. After paying the said amount whose copy is enclosed, I enquired several times in the abovementioned numbers for my 0 balance settled statement and they had always replied that it is under process and you will get it soon. But in vain I had not received it till now.

On 4th of this month one Mr Singh who called me from a telephone no[protected] and asked me to resettle the account and said as the previous settlement was void. When I told him that I had already paid and settled my credit card account with your bank and I will be receiving the settled credit card statement soon from the Credit card department, then your agent started bullying and threatening me and started using cheap abuses and showed fists if I will not pay him. Mr. Singh even told me that why don’t you die then you will not have to settle the account. As I am a cancer patient and a senior citizen and had already settled my account then why will your agent call me on my mobile regularly and disturb me unnecessarily. Now this has opted me to take serious action against you and your agents and file complaints to the desired departments. The office is in camac street in ‘Fortuna Building’ Kolkata.

So I request you to look into the matter with immediate effect and not to disturb me and provoke me to take any unnecessary other actions against you or your agent.

Thanking you

Yours faithfully
Ram Bilas Agarwal



cc: 1) Advocate, Subodh K Pathak


2) Consumer Complaints Department, Credit Card
Reserve Bank of India

3) Senior Citizen, Consumer Forum
Kolkata

4) The Office In Charge
Bidhan Nagar Police Station
Kolkata