Sulekha.com Complaints & Reviews

Sulekha is a very popular website & i had ordered Nokia mobile on the best faith. on 8th of may 12 Blue dart courier person was asking for extra money of Rs 430/- as a octroi charges. This is really disappointing due to this additional price mobile cost becomes costlier than its actual price local mobile shop & on the website there is no where mentioned about the octroi charges. Recently i had ordered for a phone from adexmart chennai & i was not charged any octroi charges. I had to refuse the courier because of the extra amount. The status of the courier is also updated in the blue dart website. Kindly update me when i will be given 100% refund back to my credit card. Request you to please refund me my amount before the due date i.e. 20th may.

I am yet to recieve a refund.....?I think you have left me with no choice but to fight in a legal way..........


Awaiting for your revert & solution for my problem.

SIR I HAVE MADE THE ONLINE PAYMENT ON 10.05.2012 FOR THE MOBILE HANDSET THEY HAVE UPDATED ON THE MAIL THAT THEY WILL PROVIDE THE DETAILS OF SHIPPING/COURIER NO. BY 17.05.2012 I HAVE WITED TILL 21.05.2012 09:30 AM TILL NOW THEY HAVE NOT PROVIDED THE DETAILS AND ARE SAYING THAT IF YOU WANT WE CAN CANCEL YOUR ORDER (ON 18.05.2012 THEY HAVE SAID VERBALLY THAT WE HAVE SHIPPED YOUR ORDER) SIR I HAVE PAID A HEAVY AMOUNT OF INR ABOVE 14000 AND THEY ARE SAYING THAT IT WILL TAKE ANOTHER 10 DAYS TO REFUND MY MONEY WHAT SHOULD I DO NOW

Purchased a product from Sulekha.com - SUL5567534​966. For 2 weeks they were telling lies that the product is ready and they will ship it. However now after almost 3 weeks they are not sending me the product nor giving me a proper response. I have been paying credit card interest for all these 3 weeks. Request everyone to neverever buy anything from Sulekha - Horrible customer service post receiving money - they never ship you article and do business by simply keeping your money for a month!

Dear Sir,

Sulekha Classified the company took 15000 cash from me and promised for product which is premium listing and then the premium listing was rejected and then we were not offered any invoice just a mail communication of the amount.

Also there are executives by the name telemarketing - Miss heeta and business development executive - prajakt dhumal these people are big time fraud and i feel that they should never be employed by any company.

Please help me to get my refund back as these people are not interested in attending or entertaining anybody.

Regards
Ateet
[protected]

Customer Support not responding for mails and not even picking up the call.

This product will ship on or before Mar 15 2012. If the product does not ship before Mar 15 2012, you will get a 100% refund.
Delivery takes 1-7 days after shipping, depending on your location.

The product will be shipped to the following address:

BUT, till 15 th this people were telling product will be shipped in next day. But i didn't get any update from their side until 17th march.
On 17 when I called the customer care they told the order is cancelled on 15th and refund will take 15 days of time.
that is they are making use of my money for one month with out any interest.
Suleka.com deals is doing the same thing to thousands of people.

PLEASE TAKE SOME ACTION AGAINST THEM TO STOP THEIR CHEATING.

What do you have to say Sulekha. This is my 1st experience with you.
?????
Showing and Charging for Apple and Shipping Grape ??

Mohit - [protected]


From: Mohit
Sent: Wednesday, March 14, 2012 10:35 AM
To: '[protected]@sulekha.net'
Cc: mohit.[protected]@XX.com
Subject: RE: Thank you for your purchase, your order id: SUL[protected]
Importance: High

Dear Team,

This is not acceptable. I ordered for pet727_94 which is displayed on the below link and same is mentioned in the order.

http://www.philips.co.in/c/portable-dvd-player/pet727_94/prd/

I Received 717X/94 which is sheer waste of money and is just a DVD player.

You exactly know what I mean and if you don’t know – find out what went wrong? I need a call from someone senior who has the authority on my this mobile no – [protected] today itself. No response / solution to this will lead to consumer court and also this incident will spread to thousands of IT employees across country by a simple click of mouse. You can assess the damage.

Screen Shot of your website: on this link http://deals.sulekha.com/philips-pet727-portable-dvd-11921





Thanks and Regards,
Mohit
Team Manager,
Warranty Validations (Americas & Canada)
Hewlett Packard
Bangalore – India

From: Mohit
Sent: Tuesday, March 13, 2012 3:07 PM
To: '[protected]@sulekha.net'
Subject: RE: Thank you for your purchase, your order id: SUL[protected]
Importance: High

Dear Sulekha Team,

I am moving my house and am waiting for this shipment. I have already requested to ship the product on a priority basis. Please make sure you have my land line no also in the packet before shipping : 080 – 26960749 and send me the carrier’s details by e mail along with the consignment no.

Please ship it fast. This is my first order and I am looking forward to order more.

Thanks and Regards,
Mohit
Team Manager,
Warranty Validations (Americas & Canada)
Hewlett Packard
Bangalore – India


From: [protected]@sulekha.net [mailto:[protected]@sulekha.net]
Sent: Wednesday, March 07, 2012 11:37 AM
To: Mohit.XX.XX.com
Subject: Thank you for your purchase, your order id: SUL[protected]


Sulekha Deals Receipt
Dear Mohit,

Thank you for choosing Sulekha Deals - your trusted companion for great offers and discounts in your city!

This email confirms that you made a payment of Rs. 3488/- using Credit Card towards the product Philips PET727 Portable DVD player.

Your Order id is SUL[protected].

This product will ship on or before Mar 19 2012. If the product does not ship before Mar 19 2012, you will get a 100% refund.
Delivery takes 1-7 days after shipping, depending on your location.

The product will be shipped to the following address:

Mohit
1103, MINT, HM Worldcity Appts, Raghavanpalya
JP Nagar 9th Phase
Bangalore, Karnataka - 560062, India.

The Product Shipping information email will be sent to you once the product is couriered to you.
Or you may check online by signing in to your Sulekha account and clicking on My Deals section under My Accounts.

For any queries or clarifications call[protected] or write to us at [protected]@sulekha.net

Thank you.
Regards,
Team Sulekha

Dear sir

I ordered mobile phone,and I got Samsung galaxy s GT-I9003 with sr no 359930/04/121202/3* which is having 2 seal.

one seal (original) is already broken and on thst new seal has been provided which open easily.

I am attaching photo of same. I am sure that this piece is not genuine.I have given 2 reminder to customer service. they are not responding Please provide justification.
And do need full

Regards

Ravi Ladani

I have purchesed 8gb memory card from sulekha.com but I have till date not yet received my product also I have already paid charges to sulekh.com with credit card but now pls find below status updated on sulekha.com website it's showing product already delivered but still I have not received my product also couier details not updated om website for track coriwr now I have wasted almost 15 day for waiting product, Request you to pls follwup for refund my charges with intarest rate 24% of credit card & late fee worth 350.00 rs, Now I'm not going to purches any thing from sulekha.com

pls find below product details
ORDER NO ORDER DATE ITEM QTY TOTAL PRICE PAYMENT MODE SHIPPING ADDRESS
SUL[protected]
Print Receipt
Email Receipt
FEB 24 2012 1 Rs. 225/- Credit Card sushant patil
2/2 jaitunbee chawl, near Dr. kalwari,
pipe line, asalpha village, ghatkpar west
Mumbai 400084 mh India,
mumbai - 400084
Maharashtra
[protected]
SL
NO
ITEM NAME TOTAL PRICE ORDER STATUS COURIER DETAILS ACTIONS
1 Transcend 8 GB MicroSD card Rs. 225/- Delivered
Air Way Bill No:
Leave Feedback

Sulekha Deals Receipt
Dear Saravanaprasad Balasubramanian,

Thank you for choosing Sulekha Deals - your trusted companion for great offers and discounts in your city!

This email confirms that you made a payment of Rs. 838/- using Credit Card towards the product Original Tasco 30 Power Telescope with Table Top Tripod .

Your Order id is SUL[protected].

This product will ship on or before Feb 27 2012. If the product does not ship before Feb 27 2012, you will get a 100% refund.
Delivery takes 1-7 days after shipping, depending on your location.

The product will be shipped to the following address:

Saravanaprasad Balasubramanian
No 1 Barathiyar Street Extension
Pazhavanthangal
Chennai,Tamil Nadu - 600114, India.

The Product Shipping information email will be sent to you once the product is couriered to you.
Or you may check online by signing in to your Sulekha account and clicking on My Deals section under My Accounts.
********************************************************************************...⇄

The payment was done on 14th Feb and 29th of Feb the order is cancelled and no one from Sulekha even bothered to send a communication that the order is canceled.

Happilly they took the whole money and using it for 26 days (Interest Free). When I called today, they are saying that they have cancelled the order. Even then, I am supposed to get my refund in 4 days and that also did not happen.

The Customer service executive (Who thinks for ten seconds to give a name) Ravi (I am sure its a fraud name) is saying it will take 4 days to get my refund.

What a way to cheat people, Take their money, rotate it until the customer comes back and then refund them if they ask.

Very professional organization I guess. This is the first and the last time I am dealing with Sulekha Deals....I think this site should be renamed Sulekha Dacoits.

B S Prasad

We have ordered a Mobile Micromax Psych X505 Order No: SUL[protected] on 11th Feb,12 from Sulekha Deals at the time of order it shows that it will be shipped on or before 20th Feb,12. During this I have called many times to customer care of Sulekha Deals regarding delivery of my order he all times replied that it will be shipped on or before 20th Feb,12. But on 18th Feb,12, I have checked a my sulekha accounts on deals it shows a message that my order is cancelled, then I have called on customer care no. there a customer support executive (Mr. Parth Sarathi) replied that because this mobile is out of stock we are unable to shipped it. We will process your refund and you will get this refund in 6 to 7 working days. I'm shocked after this then how to trust like this online website. So I'm requesting you please don't buy product from this website there is a chances of cheating or fraud beacause Sulekha Deals takes payment on order and after using our payments 8 to 10 days cancel our order saying that product is out of stock after that they takes 6to 7 days to refund process doing this faud the use our money around 15 days and we are not getting our products.

Dear Consumer Forum,
i had buy samsung galaxy note through Sulekha.com under deal.in this deal sulekha offer One year manufacture warranty and flip cover with samsung galaxy note.
I received parcel on dated 31/01/2012 in evening and when i opened that parcel surprisingly I found only handset without Invoice and Flip cover and I try so many times on customer care no.[protected] but no response comes at their end. On dated 01/02/2012 I again try and confirmed to Sulekha team regarding the same and asked for complaint number but they told your mobile number fare enough for that.
I tried every day regarding the same but every time sulekha team get falsh commitment at their end.
May I request you to please take strong action against mentally harshment and miss commitment to the customer.
The details are given below:-
Order no.SUL[protected]
Product : Samsung Galaxy Note
Dated: 26/01/2012
Complaint recorded against mobile no. [protected].

Please help me to shorted out this matter.

Thanks & Regards,

Krishan Chand Tyagi
[protected]

This company Sulekha.com simply takes away money from customers & then they forget all their commitments. I had registered with Sulekha.com on 24.01.2012 and their representative committed us that within 1 week of placing the order, they will process with the artwork & within 2 weeks, they will post our advertisement on their site.

To my surprise, more than 2 weeks have passed away but they never called my me up even a single time.

So, it's my suggestion that before registering with these online marketing companies, you should think twice.

I called an electrical guy from sulekha and he cheated me. Now when I write bad reviews they don't publish it. My reviews have not been published for more than a month now. Also I am not able to write another review.

Just because sulekha has taken money for the listing, they will not show bad rating and will not remove it from the site. They are fine with some crook cheating people on the site as long as they are making money. I had a similar complaint with justdial and they took prompt action.

If sulekha is reading this and they would like to take action I can be reached at [protected] and [protected]@yahoo.com

I wish to report my recent transaction with Sulekha which is the worst online transaction experience for me so far and makes me feel cheated at the end of it.
On the evening of 31st I decided to order the Blackberry Playbook (32 GB) from Sulekha. This product was under temporary promotion (50% off on market Price) and was selling at most sites and retail outlets at about Rs 16000. I decided to order it on Sulekha since they were offering an additional discount of 1500 on their quoted price of 16500. Hence a final price of 15000. I thus stood to save another Rs 1000 by ordering at Sulekha.
A few days after the order, Sulekha’s site showed an expected delivery date of 7th Jan which soon changed to 9th & then 13th Jan. During these 2 weeks I spoke to the customer care on several occasions to expedite the delivery and they always convinced me it will soon reach me without ever citing any stock issues.
On 13th Jan, the expected delivery date on their site changed to 9th Jan again! This is when I called up the customer care to check what was the issue. The customer care executive then told me that I may either have to wait longer or cancel my order since they don’t have stock and they have no idea how and when the additional stock could come. I insisted on speaking to a Sr Executive, but my call was never transferred. My conversation ended without the customer care executive confirming at any pt of time that my order was cancelled. Later in the night, when I checked my status online at the site, I was shocked to realize that Sulekha had canceled my order without even bothering to inform me via email or phone call! The official communication came only next day via email around 3pm. During the following exchange of emails & phone calls , Sulekha has not been able to answer my following questions:
1) why was the confirmed order taken on their site if they did not have stock to support it?
At no pt during the transaction they indicated this was a tentative order which may not be fulfilled. Had they done so, I would have chosen a more reliable option.

2) why did they take 2 weeks to realize they cannot support the order.

3) this order was on a product that was running a limited period 50% discount in market. They took 2 weeks to inform their inability to support this order. By this time the product was not available at this price in market. Had I not ordered it on sulekha or if I was informed in advance, I could have bought it directly from market. How will sulekha compensate for the opportunity I missed to buy this product on discount?


There has been a gross negligence on part of Sulekha in the way this has been managed. The last thing they should have done was lure consumers into ordering at their site by offering additional discount when they didn’t have stocks to support! It is highly inappropriate on part of Sulekha to first accept orders way above the inventory it held, then to cancel the order after 2 weeks without informing me and then expect that just refunding the money is enough! Refunding the money I paid for the product is minimal and Sulekha isnt doing me a favor by doing so.
As I explained the refund does not get me the product in market at same price given the offer was 2 weeks old. Simply providing the refund is not sufficient in this case. I would expect some kind of compensation from sulekha. .


If the expectation at Sulekha’s end is it can take consumers for a ride and at the end of it wash their hands off by saying we will refund your money, then I have serious reservations against this approach. There has to be a compensation beyond just refund for the time & effort I have wasted along+ the monetary loss I stand to suffer from buying this product/alternative at higher price now in market.

And fact remains, even after a week from cancellation of this transaction, Sulekha hasn’t even provided the refund!

Anupam Chaudhury (anupam.[protected]@gmail.com)

I placed order for digital camera with sulekha deals online on 15/12/2011. My order ID was SUL[protected].

Later i got an email from India plaza that this was send thru First Flight (consignment no F[protected] on 16/12/11.

Since then i am calling sulekha customer care[protected] as well as first flight customer care B'lore[protected] but no reply.

I need to cancel this order and get my money back. please help me.

Regards
Athif
Mob:[protected]

sulekha is not a verified site and does not honor any other card except HDFC rejects the debit card i found this suspicious ...because i think they give cheep deals to get ur credit card no.next day they increase the price ,they are not a verified site and maybe one day they will withdraw money and will never be seen again..

I AM A TUTOR AND SULEKHA.COM EXECUTIVE HAVE APPROACHED ME ALMOST ONE YR BACK. HE PITCHED ME WRONG ABOUT THE PRODUCT WHICH I CAME TO KNOW WHEN I WAS CALLED FOR VERIFICATION CALL AFTER WHICH I TOLD TO STOP THE PAYMENT BUT THE A/C DEPARTMENT DEPOSITTED IT AND THEY GAVE ME THE LETTER OF IT THAT IT IS OUR MISTAKE MY AC IS NOT ACTIVE AND THEY ARE NOT REFUNDING ME THE AMOUNT THEREBY TELLING ME TO USE THE SERVICE AND NOW WHEN I AM CALLING THEM THEY ARE NOT DOING THE SAME I WILL NOW BE INTERESTED IN TAKING REFUND WHICH IS A CONSUMER RIGHT

I had made an online booking with sulekha.com for Preethi Ecoplus mixergrinder MG150 on 5th december 2011 and payment for the same was made from ICICI bank on line with ref no.BIL/[protected]/28448 for Rs.3,082/- being the consideration for the said online booking.

I made several attempts by mails to Sulekha but did not receive any response. It is highly disturbing that such negligence from a reputed concern like Sulekha. I now request you to please intervene in this matter and do justice to my above said online booking and payment for the said transaction.amy

waiting for your positive response in this regard.

Thanking You
Shiva Swamy

I was register to sulekh.com . i was transfer the amount to sulekha.com after that not attending the call by sulekh.com representative. after that i compain to his senior and custemer care but from that responce is zero.

SUCH A FROUD COMPANY
SULEKH.COM


regards,
Sujal Technologies And Resourcesz
[protected]@gmail.com