Sulekha.com Complaints & Reviews

ON 2/2/2013 I RECHARGED MY VODAFONE NO [protected] WITH 66 RS BUT AFTER I VALIDATED THE TRANSACTION THE PAGE GIVEN ERROR AND MY ACCOUNT WAS DEBITED FOR 66 BUT RECHARGE WAS NOT DONE, AFTER THAT TILL TODAY I M COUNTINUOUSLY SENDING EMAILS TO SULEKHA ONLINE RECHARGE, BUT THERE IS NO REPLY FROM THEM AND ALSO THEY HAVE NOT REFUNDED MY MONEY BACK, THEY ARE CHEATING CUSTOMERS,

RESPECTED SIR/MADAM
PLEASE UPDATED ME REGARDING THE REFUND PROCEDURE OF THE FAILED RECHARGE OF MOBILE NO-[protected] DONE ON 31/01/2013.I HAVE ALSO CONTACTED TO YOUR OFFICE NO-[protected] FOR THIS PROVIDED THEM ALL INFORMATION.THEY ASSURED ME THAT WITHIN 1 HR THIS ISSUE WILL BE RESPONDED .BUT AFTER 11 DAYS I HAVE NOT RECEIVED ANY KIND OF SUPPORT OR MAIL REGARDING THIS.
i HAVE DROPPED 5-6 MAIL REGARDING THIS TO [protected]@sulekha.net FROM [protected]@yahoo.com
and call your cse daily regarding this but same assurance has been given to me. PLEASE LET ME KNOW IF REFUND IS POSSIBLE OR I JUST WASTING TIME AND MONEY FOR THIS
SO PLEASE RESOLVE THIS ISSUE .

Sandeep MAHAPATRA

[protected]@yahoo.com

M NO- [protected](WEST BENGAL CIRCLE AIRTEL)

payment done :Rs222

payment mode: ICICI debit card

bank description TRANSCATION ID: VIN/SULEKHA/[protected]/0

TRANSCATION DATE : 31/01/2013

On 10.02.2013 9.45am
i was doing recharge thru sulekha.net but recharge was not done and amount was deducted
Details of transaction
amount rs.110
master debit card
card number [protected]
bank of india
recharge number [protected]
refernce number given by bank MEDR/SULEKHA/7600
date and time of recharge 10.02.2013 9.45 am
contact number [protected]

Below are the details of failed mobile recharge transactions for which refund has been raised but amount has yet not been credited to my account.

Transaction ID Amount Refund Issue Date
281459 15 26/12/2012
281588 15 26/12/2012
283006 16 26/12/2012
314492 15 28/12/2012
321195 15 7/1/2013
323374 15 7/1/2013

These transactions are around 2 months old.
Out of these 6, two (2X15) have been resolved after several follow up mails to Sulekha.com Deals" <[protected]@sulekha.net>, Recharge <[protected]@sulekha.net>.

But 4 are still pending and it's not been taken care by sulekha.com.

Earlier I was getting standard stupid replies that refund has been issued and amount will get credited in 5-10 days but now they do not even reply to my remiders.

Please refund the stuck amount (Rs 61 - 15X3+ 16).

Hi,

I've purchased a Lenova A60 + mobile from Sulekha, order no. 422619. The order status shows it as success since the last 8 days. It is supposed to be shipped on or before January 31, 2013 but there is no further information on the status. Contacted the customer care 5- 6 time to check the despatch details. Each time they promise the item is shipped today and due to technical issue they were not able to provide the docket number. This is a fake promise and irresponsible reply .I asked them to check and call me back but no one turned up. I feel I am cheated . Never in my life i will make the same mistake of ordering through Sulekha. I made multiple online purchases from Flipkart and homeshop18 they were very prompt and on 3rd working day I use to get the product at my doorstep. That is what people expect from an online shopping.

Having read so many negative reviews, I'm afraid whether the product will still be shipped? Request you to kindly confirm whether the product is shipped

In case the product is not shipped, as committed by you, will the refund process will be initiated immediately.So that i can do the purchase from some other vendor

Sulekha Team, kindly respond.

Regards
Vinu Moncey

Dear All,

I have done recharge worth Rs 196 On the date of 17.01.2013 but due to some error it is fail but till date on 05.02.2013 they have not refund my amount & after that when I do mail to their ID they are not responded there & from call they are not able to solve the problem so I request you all please do not go on sulekha.com for recharge any thing because they give very very poor service..

Regards
Anish shah.

Just wanted to make you aware of the experience my relative had with this packers and movers. I have seen the same guy moving around in PSN and
hence want you to take a informed decision.

If you register in Sulekha, they are recommended by Sulekha.com and you will get their contact as one of the SMS from Sulekha.com. The person would
probably quote at lower end, promise for best packing etc and when they come for assessment they would give a quatation with lot of loop holes. However
since i was personally involved I did check on every clarification and he will commit for a price.

Once on the day you want to move, they will come and take the goods. Once the good is out of your hand, the game starts. He will then want to charge
you additional stating one pr the other reason. In my relatives case, they had a scooter and they asked them to pick it up from their godown some
where in outskirts. Also asked to pay 20% more citing octroi charged in checkpost etc. He earlier agreed for Rs20/day for holding the goods in warehouse
and later charged Rs 50/day. And many more intresting addons. They are well prepared and will have no evidence to show in the documentation like
Quotation or other delivery chalans, they are fear less of police and would not release your goods unless you succumb to their over price.

The person by name Mr. Kuldeep Singh, who talks extra polite and would just make you belive he would do everything free. The details of his mobile
no and the address of the company (as per thier letter head) is as follows.

M/s Anjani Movers & Packers, Bommanahalli,
No. 18 HSR 7th Sector, Hosur Main Road
Bommanahalli, Bangalore -560068

Contact: Mr Kuldeep Singh[protected]

Pls also go through other complains rasied by others who got fooled by Anjani Packers
http://www.complaintboard.in/complaints-reviews/anjani-packers-packers-and-mover...⇄
http://www.consumercomplaints.in/bycompany/anjani-packers-packers-and-movers-ban...⇄

My Mobile Recharge was not done and the refund of Rs. 220/- was not given back in my account as they are assuring me as per detail mentioned below:
Gautam Tikku

[protected] Forwarded message[protected]
From: Gautam Tikku <[protected]@gmail.com>
Date: Thu, Jan 31, 2013 at 10:03 AM
Subject: RE: Your mobile recharge as failed, please try again
To: [protected]@sulekha.net


You are requested not to recharge the given No as it was recharged. Kindly refund Rs.220/- immediately.
Thanking You.
Sincerely Yours,
Gautam Tikku

From: [protected]@sulekha.net [mailto:[protected]@sulekha.net]
Sent: Wednesday, January 30, 2013 11:16 PM
To: [protected]@gmail.com
Subject: Your mobile recharge as failed, please try again


Sulekha Recharge Receipt


Dear Gautam Tikku,

Your recharge attempt failed due to network issues at operator end. Sorry for the inconvenience caused, we will check with the operator again before raising refund. For more details on refund view the Recharge FAQ
ORDER DETAILS DATE ORDER ID
Jan 30 2013 421597 NUMBER RECHARGED Topup/Recharge amount (Rs)

[protected] 220
Amount Paid
220
Sulekha customer care: [protected]@sulekha.net.

Thankyou.
Regards,
Team Sulekha

Dear sulekha,
I recharged my mobile reliance cdma [protected] with 200 rs. through my sbi account on 28.01.12 @8:52 pm.amount was deducted bt recharge not occur.my trans.i.d is IGF655678.BUT order i.d was not generated.i kindly request u plz refund my money as soon as possible.
Email...[protected]@gmail.com
Contact no.[protected]

I am Arun from salem 26th january morning in sulekha.com there is an offer for recharge R2.30 we can pay only Rs.28, i done recharge to my aircel no. [protected] for Rs.28 through my indian bank debit card amount has been debited but not recharged. ( withdrawn Ref. no. 246708 )

Then for [protected] airtel no. Rs.48 through hdfc bank in this also amount has bee debited but not recharged. ( withdrawn Ref. no.[protected]

kindly do me the favor

Hi,

I've purchased a Karbonn A30 mobile from Sulekha, order no. 405794. The order status shows it as success since the last 6 days. It is supposed to be shipped on or before January 28, 2013 but there is no further information on the status. Having read so many negative reviews, I'm afraid whether the product will still be shipped? Also, even if it is shipped on time, people have faced problems using them. I don't know if I've made a blunder placing an order with Sulekha. Not sure whether it'll be shipped and once received, not sure if it'll work. Request you to kindly confirm whether the product is shipped or is ready to be shipped.

In case the product is not shipped, as committed by you, will the refund process will be initiated immediately.

Dear Sulekha Team, kindly update.

Thanks!

I have made an online purchase of Nokia Lumia 510 in sulekha.com on[protected]. I paid the amount using city union bank net banking and the transaction was successful and the amount is deducted from my account but i have not received the order number. when i contacted the customer care regarding this, they said that my money will be refunded with in 12 working days but till now my money is not refunded and when i contacted the customer care again there is no proper response about the refund date. they are telling that my money may be refunded tentatively by February 10.please take necessary steps......

I recharged rs 97 tataindicom on 15 jan2013, AND Rs 32 for airtel but that was not successful, please refund that amount.
and my ids are 61797000IGF4547509 TRANSFER TO [protected] STATE BANK OF INDIA
62002356IGF5101965 TRANSFER TO [protected] STATE BANK OF INDIA

Regards
Nila

I MR DEBJYOTI GHOSH HAVE DONE A COMPLAIN ABOUT mobile.sulekha.com//recharge WEBSITE ON DATED:- 06.012013
MY COMPLANED WAS FOR NOT REFUND OF MY MONEY..
BUT MYSELF MR DEBJYOTI GHOSH TRULY SATISFIED NOW BY THE COMPANY. mobile.sulekha.com//recharge REFUNDED MONEY INTO MY BANK A/C,
I AM TAKING BACK MY PREVIOUS COMPLAIN...

THANKING YOU........

DEBJYOTI GHOSH........
...................................................................................⇄
(HEREIS THE FOLLIWING DATA ARE DULLY ATTACHED THAT THE MONEY REFUNDED INTO MY BANK A/C DATED:- 21.01.2013)
...................................................................................⇄

21-Jan-2013
(21-Jan-2013)
BY TRANSFER
INB Refund of IGF1286414-
[protected]IX24755684 TRANSFER FROM [protected] (STATE BANK OF INDIA)
AMOUNT:- RS.55.00

sulekha wale chor hai onhone mere paisa aur time donu waist kar rakkha hai maine unki sales manager renu se apna purana packege jo ke woh bhi fraud tha band karne ke liye bola tu usne naujhko bataya aap hamara top up packege li jiye jo ki aik lakh rs ke hai accha responce milega mere purane wale packege ke 10000rs bache the aur inhone mujhse 25000rs aur lekar mera bewaqoof banaya hai ab jub mai paise mangta hoon tu yeh channai wale office se kehte hai delhi ki branch se pata karo delhi wale bolte hai ki proces mai chal raha hai aur ab inki renu chor sales manager bolti hai mene koi packege nahi diya aap apne paise compony se lo inka boss abhishek bhi koi reply nahi deta aap log bataye mai kiya karo inse paise kese refund lo please please help me and app sabko agah karta hoon sulekha walo ke fraud me mat aana inka koi prodect mat khareedna yeh sab chor hai lootne ke mission par nikle hai mujhe loot liya aap sub buchke rehna

I ordered a mobile from sulekha deals in December 1st week( order no. 267589), which was cancelled by sulekha because they didn’t have the product in stock on 15th December. Till date I have not received the refund. On calling customer care, the executives keep telling me another 5-6 working days or call up tomorrow, worst they disconnect the phone line when they dont have answers to the queries. Customer care is pathetic and their web site does not provide any means of contacting anyone else.


The store should be banned from functioning as it is fooling people showing very low prices when they do not even have a product. They smartly don't have an option of "pay on delivery".

I MR DEBJYOTI GHOSH HAVE AN ACCOUNT IN mobile.sulekha.com/recharge. (USER ID:- [protected]@gmail.com)
I HAVE DONE A MOBILE RECHARGE(NUMBER:-[protected]) ON JAN 2,2013 AT 3:47P.M FROM THIS WEBSITE USING MY INTERNET BANKING OF RS.55.00. (ORDER ID:-362334), BUT MY RECHARGE FAILED DUE TO NETWORK ISSUES AT OPERATOR END.SO THE COMPANY NOTIFIED ME THAT THEY WILL REFUND MY MONEY AUTOMATICALLY INTO MY BANK ACCOUNT.BUT I CANNOT RECEIVED MY MONEY TILL NOW.
SO I THEREBY REQUEST YOU TO KINDLY TAKE FOR THE NECCESSARY STEPS.
I WILL BE OBLIGED IF YOU KINDLY DO THE NEEDFULL.

THANKING YOU
DEBJYOTI GHOSH
...................................................................................⇄ THE FOLLIWING DATA ARE DULLY ATTACHED THAT THEY SENT INTO MY MAIL ACCOUNT ON 2 JAN, 2013 )..................................................................................⇄


(Recharge failed - Auto refund raised Inbox
[protected]@sulekha.net <[protected]@sulekha.net> Wed, Jan 2, 2013 at 3:47 PM
To: [protected]@gmail.com
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Sulekha Recharge Receipt
Dear DEBJYOTI GHOSH,

Your recharge attempt failed due to network issues at operator end. Sorry for the inconvenience caused,we will automatically refund money to your account.
ORDER DETAILS
DATE ORDER ID NUMBER RECHARGED Topup/Recharge amount (Rs)
Jan 2 2013 362334 [protected] 55
Amount Paid :-55
Sulekha customer care: [protected]@sulekha.net.
Thankyou.
Regards,
Team Sulekha)

I made payment of Rs.6550/- through South Indian Bank online for a mobile phone from Sulekha online shop on 9th of December 2012. Since they failed to dispatch the material, I told them to cancel the order and refund the amount. Till today they have not refunded money even after repeated emails reminding them for refund.


Sulekha Deals Receipt


Dear Balakrishnan,

[Tick] Thank you, your order has been placed.

An email / SMS confirmation has been sent to you.

The product shipping information email will be sent once the product is couriered to you. You may also check online by signing in to your My Deals account.
Order Information
Order No : 263505
Order Date : Dec 9 2012
Order Payment : Rs.6,550/-
Payment Mode : Net Banking
Estimated Shipping Date : Dec 15 2012

We registered for lead generation yellow pages service from Sulekha.com
Our was registered with Sulekha.com under the name Chrysalis Software & Systems Pvt. Ltd
Order ID: 257044
We have email proof from Sulekha.com Sales person that if we are note satisfied with the service we can cancel the service and we will get the full refund within 45 days.

I have already sent a Legal notice to Sulekha Headquarters. But since then there is no follow up.
I have been told to that the refund has been processed but still not reflected on my credit card.

Thanks,
Director
Chrysalis Software & Systems Pvt. Ltd

Sulekha people offered they will give 110 lead each month and promised to give initial offer of home theater and DVD player. But now I didn't got any thing from them.

I thought sulekha is standard company. But they are third rated company.