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[Resolved]  Sun Direct — set top box not working

this is inform u that, we got sun direct dth connection one and half month(nov 2008) before, but 8 days back suddenly the set-top box is not getting the power, we complained to the distributor(M S T enterprises PVT. Ltd.) and concern agency.they said we will correct it in 24hrs, 3 days back i spoke to a person named manivannan from sun direct in this no[protected] he said it will be replaced in 24hrs, till now there is no reply from any one,

very worst customer service we got.

our smar card no:[protected]
set top box no :c[protected]

am planning to move my problem to the consumer court and file a case on
M S T enterprises PVT. Ltd.
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Complaint marked as Resolved Aug 14, 2020
Complaint comments  11 CommentsShareTweet

Comments

sir.

I have sundirect connection. now i am trying to recharge my account.. for the past 1 week.. there is no proper resopnd on your side... i tried Online recharge, SMS rechragrge... and Call center numbers Both (toll-free and other Landline Number) your Customer executive did not attent my call.. please say what i have to do next... my mobile num: [protected]

smarcard :[protected]
pin : [protected]

serial number: [protected]
i have recently got the Sun direct connection, i think i did the wrong thing by selecting this one, the activation of the system took about 1.5 weeks. I was about to breath a sigh of relief that at last it got activated and suddenly by set top box is malfunctioning. The video clarity goes out after 10minutes and the set top box hangs with no response (you have to reboot the whole damn thing). I got a temporary replacement with a promise of servicing my brand new set top box and a guarenteed no replacement for the set top box.
i would suggest to customers who are going for this cheap satellite connection to cross check every technical detail if you have the patients and time.

Best regards

SUN DTH — Set up box is not working

My set up box is not working, I am not able to reach customer care over phone. Getting always busy. Nobody knows about where exactly, i can give my setup box for repair. Can any body tell me, is there any service center in hyderabad?
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This is the worst DTH service in the world. I earlier had Tata sky, and recently purchased SUN DTH as it provides lot of channels. From the day 1, I got lot of issues on this, some times when the display goes blank, we need to remove the smart card and rub it in our butts and fix it again to view the the picture. Now I butts are gone red because of this sun direct dth
I too sundirect connection 4 months back, within one month the video picture started either hanging or going blank. The service person asked me to reboot every time by pulling out the black pin and reconnect. After I was told there is some software problem. Over a period the frequency of picture blank out reduced. Very little help from the agent.
Now the frequecy and duration of video blank out, not the audio is so intolerable when complained,
no positive response and none turned up. Finally I have returned set top box for checking, not knowing the fate.Now they started charging Rs 250 per visit to check up, if any complaint is there, though they
claim ownership of all the items, including cables.
Another revelation is that the SunDirect Agent suspected cable fault and asked me pay for a new
cable, which I refused.
I am now not knowing what to do as I am neither having DTH nor cable connection though I paid one year subscrption.. I will be happy if SUN DIRECT spell out what I should do.The Sundirect dealer is Rajhans Electronics Ahmednagar Maharashtra
Dr T H Rao
1/201 Krishna Enclave
Aurangabad Road
double lites contwie on
BBC channel not, and basic package sports channel and english movies
Sun Direct DTH is the worst service provider in india, we have SMT-S1090 model STB and is not working, when switching on all red lights are glowing and technical person says it is dead and should be replaced, the replacement costs rs.600/- and it came after 10days, it looks a back model N6760S and there is no warranty for this replacement box. Worst Service. Never go for Sun Direct.
Very Worst Service in india.
Sir, I have purchased set top box with smart card no. [protected] and since last one month picture is coming in black & white, I have also lodged complaint with customer care 1-[protected], 1-[protected], 1-[protected], 1-[protected], 1-[protected], 1-[protected], 1-[protected], 1-[protected]. but the complaint is not attended so far. every time I call the customer care, they reply that problem will addressed within 24 hrs, but almost one month no one has bothered to attend the complaint. Even I have recharged a currency of 175+340. I am fed with the service and will seek legal action of the same if not addressed within 48 hrs from today.
sir iam using sun direct set up box. iam from chittoor (Andhra pradesh) iam a regular customer and iam.using it for 3-5 years till now
my set up box has got some repairs
and iam unable to view the picture
i have recharged 2000 rs yearly pack only one month before
and now i cant buy new one
bcz i have paid Rs.2000/
my smart card no .[protected]R

i have went to replace the set up box in chittoor sundirect service center
but they are not at all.responding
plz review my smart card no
and plz send us new set up box
plz consider my request and proceed as soon as possible
or otherwise plz provide me a solution to get rid of the problem
thanks in advance

contact details
murugesan
[protected]
plz reach through this number
sir iam using sun direct set up box. iam from chittoor (Andhra pradesh) iam a regular customer and iam.using it for 3-5 years till now
my set up box has got some repairs
and iam unable to view the picture
i have recharged 2000 rs yearly pack only one month before
and now i cant buy new one
bcz i have paid Rs.2000/
my smart card no .[protected]R

i have went to replace the set up box in chittoor sundirect service center
but they are not at all.responding
plz review my smart card no
and plz send us new set up box
plz consider my request and proceed as soon as possible
or otherwise plz provide me a solution to get rid of the problem
thanks in advance

contact details
murugesan
[protected]
plz reach through this number

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