Sun Direct Complaints & Reviews

Dear Sir,

I have a Sun Direct Connection. I have some issues with the service provider which they are not ready to solve it:
1. I had recharged my account by filling my smart Card No [protected] with some amount. After the that the specified amount was deducted from the account and around Rs 150 was left in the account. I thought o[censored]sing the same for some add on packages or for next year renewals.

In...

paid advance Rs.500/- on 20.03.10 to buy sun direct in sri sai enterprises, located in sultanpalya main road. on 21.03.10 i paid full amount & got my recharge card ie.one year plan smart card no-[protected] primary language is Tamil. shop owner said that they will come immediately to give connection on Sunday. but i called more than 10 times for giving connection. at last he came by 7 pm for giving connection. his name is Srinivasan -...

Hello,

I have a Sundirect connection in my wife's name. The TV reception and picture quality etc is OK. But to recharge, you have to go to their office. The online recharge system is a dummy. This is the only site where I have not been able to make a single successful transaction.

WARNING: One of their recharge options is through their associate site Rechargeitnow.com. It is based in Gurgaon. I tried to...

I have given Sun Distributor advance money Rs.4700/- for 10 months recharge of Basic Pack(Rs2175) and other extra channels (Rs.2290+235 tax) total of Rs.4700. He had only recharged Basic pack and other channels for only 4 months. Now my other channels are not coming inspite 6 months left (Rs.1600/- still with the distributor. Daily I am doing follow-up with him and Sun TV customer care but no response from their end. I am really disappointed....

Complaint ref no. - [protected]

My name is Himanshu Ojha & I got Sun direct DTH installed on Friday, 26-Mar-10. I opted for Hindi Basic & Murcury plus package & paid the distributor an amount of Rs 2100 upfront for four months.

I was told that hindi basic is on & it will take one hour for add on package to be on. (This was told on Friday, 26-Mar-10 evening). Today is Monday, 29-Mar-10 & it...

dear sir,

my dish tv sun direct is not working since 9th march to till date, i am trying to complaine in custmore care 4th times but they are not showing any intrest to resolved my problem, when i call to custmore care they are saying will will be resolved with in 24 hours. but after 24 hours they are not calling me or my problem is same so you are requested please help me to get resolved my problem.

jagbir...

Dear Sir,

Please add Qtv and Peace Tv on Big TV, Tata Sky, DD direct, Sun DTH and videocon DTH immediately as we are missing these two channels very much. When there are religious channels for other communities then why not islamic channels for muslims? Is is being done deliberately. If yes, then we need to think of going to consumer court or approach the I & B ministry and Ministry of Minority affairs for lack of freedom...

Poor service of Sun Direct & No proper response
Hi,
I am Amanullah customer of Sun direct DTH vide Smart card no [protected] R I have been facing a problem ' no signal' since one month. I am not getting any channels on my TV. I contacted customer care.But no proper response from them.

Please do the needful at the earliest,Otherwise I will lookout for other options.

Thanks,
Amanullahbr...

Makkal TV - is free to air

We can get this channel with all cable operators in Tamil Nadu as well as from DD DTH as it is free to air.

From last week onwards after updation of software, SUN DTH withdrawn MAKKAL TV a free to air Tamil Channel.

People can miss the following:

A pure tamil speaking channel.

Lot of live prgms.

Where we can recall all...

We have tried for searching signals upto 1 month, but not yet getting any solutions. So we trying to SUN DIRECT customer care number, but they did not catched our calls. What we've to do?...

I am the customer of Sun DTH but the service of the DTH during rainy season is very poor. All the channels just wash up and the screen just show an error. From the last 10 days my DTH is not working properly only one channel i.e. Zee TV only is coming all the other channels have been disappears i don't what the reason behind but i just want to add further that during the rainy or heavy wind season the channels the DTH does not work...

The Sun Direct has launched new HD service today but Sun Direct DTH is not working,many do not get Signal for last several days in Andra,the signal received is less than 50%.No response to email complaints,the customer care no[protected] is disconnected and Andra nodal officer is not answering calls.We doubt whether Sun DTH has closed company and formed new HD servcie or not.But How can we trust in Sun which cannot serve DTH customers properly...

I tried to top-up my sun direct account through the website www.rechargeitnow.com on 15/03/2010 of Rs.200. The same money was debited from my bank account but topup was not done. I tried to contact the website coustomer care persons but there was no contact number given on the site they only have a complaint form on which i tried to contact them but all in vain. After a day again i sent an email but in return they send a conformation email...

Sir,
I have been using SunDirect network for the last two years and for the last one week I am not getting Basic Signal from the service provider but I am getting add on channels. I called somany times to the call centre and person incharge but they say that every thing is OK with my connection. But I am not getting signals though I paid my subscription till 10th of April this year.Nobody is taking interest towards my problem and I...

I am a Sundirect customer in Bangalore. I wanted to recharge my account:

1) The recharge through netbanking URL in the sundirect website does not work!
2) The local sundirect dealers do not have the appropriate recharge cards.
3) I was thus forced to you use OXIGEN service-
After I bought the recharge PINs, when I try to call the 24x7 customer care number[protected], all I get is "all lines to this...

I tried to purchase add on for set max channel in sun direct. But their recharge method is very cumber some, time consuming and MONEY EATING methods.

Setmax add on card charge is 20Rs per month. I purchased 25 Rs recharge coupon and tried to recharge. I was not able to contact the customer care. It was busy thorough out the day. Even if connected, an automated message asks us to wait for 20 minutes. To activate a 20 Rs...

My sundirect installation is very easy. But activation happened only after a day after too many phone calls. After one year, when I try to recharge the the account, i had bad experience. I don't know when my account expires. While watching a program, suddenly it went off. If they know when to disconnect a device, why can't they display a message about expiry date and time. TV goes blank in the middle of the program is too much...

I wanted the IPL on SET max with the 1 year recharge offer. But no trace of channel whatsoever. I even took the set max ala carte channel recently..But still no trace of set max. Is this the way customers are treated? I dont mind paying that
little extra for service. But even after paying so much for the
services that I deserve, it very unfair on Sun Direct's [customer care dept]
part.

Last month,...

I am a new cusomer of Sun Direct and have been trying to login since morning, but keep on showing "problem loading page".

Please try to rectify as soon as possible....

my sun dth is not working more than a week " BE1 error" tried a lot lot lot, past one year for recharge tried toll free, no response... so tat using only pay phone number my phone bill is 580RS, their minimum waiting time is 15min. :( . after 15min response is no one is available to respond your call so please try after some time. Gonna through away in dustbin....