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Sun Direct Complaints & Reviews

3.2
Updated: Jan 2, 2025
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Sun Direct reviews & complaints page 121

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S
Saravanan
from Pune, Maharashtra
Nov 6, 2009
Resolved
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My smart card no. is [protected]. I am not getting any signal for the past few days. Ofcourse, it is rainy season but there is absolutely no signal and the display says " E48 no signal ". Is it problem for all? Does other DTH subscribers like Reliance, Airtel, Dish and Tata Sky subscribers have similar problems during Rainy/windy seasons?
Aug 14, 2020
Complaint marked as Resolved 
Dear Sir

My Channel displays that "No Channel" how to solve it.

reply immediate
Sir
My name H.anand
my recharge amount 655 Rs
gor 6 month
date[protected]
my smart card no[protected]
immediately please conection
i still did not get set max for dlf ipl and no voice for netgeo
Dear Sir

My Channel displays that "No signal or Service is scrambled" since yesterday. Does it happen for all? Please solve it soon,
sudirect DTH telecost is not coming since last month they did't not care about this no official announcement from sundirect side. This is shame to sun tv management.They have web site also but all press realese is 2008 and 2009 no recent updates.
yes u tell truth
for past 5 days . my sun direct is in problem ,no channels were displayed ,i have called cable operators and dealers but they are not taking action . if it continous i will dis connect my sun direct of sure .take immediate action.

address :
d.no: 17/3 syndicate enclave,
near senganiamman koil street,
maduvinkarai ,
guindy,
chennai.
Sun direct has changed the transponder and needs retunning . Even after several complaints to the call cente and their nodal officer no action is taken. Sun continues to charge the customer even when channels are not available . The dealer / seller knows nothing and is of no help . Nodal officer says that they are correcting PINCODE wise, when our turn will come no assurance .

Call centre guys dont know to speak and is pathetic . Do they alteast give back the pre paid charges ?
I AM DHIRAJ N SHAH MY SMART CARD NO.IS[protected]R
i am very sad of yours service my chanels are showing E48-32 no siginal
i complaint many of times about 5 times and yrs answer is always wait for 24hours
please take action about the same


MY mobile no is [protected]
I had obtained SUNDIRECT on 16.09.2010 in the name of V BHUVANESWARI residing at No: 110, 3rd Cross
I Main Road, Prakash Nagar, Bangalore - 560 021 with ID no:[protected] and I had made compliant
no: [protected] regarding on reception of channals on 11.11.2010 and had also made repated reminders
everyday so far I had not received any response.

Some times in response the representative had ask for 72 hours time to rectify the problem. The reason given
was that there are no technical person in their end to attend the problem. After the end of the 72nd hour the
problem remain the same I dont know how many 72 hours they will take to rectify the problem. I think the
people at Karnataka are interest in only selling the DTH and not interested in retaining the customers.

Without any usage I am paying the money for the services of SUN DTH.

Please rectify the problem as early as possible

regards

K V JAYAKANTHAN
Dear sir,
I am using sun direct last few month. but i got problem last few days,
i got signal from sun tv, mega tv & podighai tv. but i could not got signal any other channel signal.
my setup box no- F [protected]
smart card no- [protected]
I hope your company will produce nice solution for above matter.
Thank you,
Ramesh
Am customer of sundirect dth
Customer Id: CR-4533789 Customer Since:[protected] Smartcard Number: [protected]

Sun Direct has moved to a new Satellite. When I switch on my TV, I am getting a message saying "We have moved to a new satellite. Hence your Dish needs to be retuned to the new satellite immediately. Service on this satellite will stop shortly. Our distributor/Dealer will do the Dish adjustment free of cost. To enjoy uninterrupted programs/Channels please contact your nearest dealer/distributor immediately."

It’s been more than two and half month passed. Day by day the no. of channels I am viewing is reducing but every month Sun direct charging for the total channels. Apparently Sun direct charging for the services which are not actually provided to me. I am very frequently calling Sun direct customer care and complaining them to provide the full services. So far five service request has been raised to restore the services for me on priority. As per the customer care people my request has been transferred to the Technical department 2 days back. But nothing happened.

Here I am loosing money in two ways.

1. I am paying for the services which I am not getting from Sun direct
2. I had to call Sun direct customer care very frequently to get the complete services.

As this is the problem with service provider (Sun direct) why should customer suffer with that? They should have engaged adequate staff to restore the services. Otherwise they should not charge for the services which they are unable to provide.

Since from last 3 month Sun direct mentally tortured me a lot. My family is also suffering a lot due to this. I have no patience to wait. I request you to kindly do the needful.

Below are my details for your reference:

Customer Id:
CR-4533789

Customer Since:
[protected]

Smartcard Number:
[protected]

Settop Box Number:
F[protected]


Thanks,
S.Thangavel | [protected]
5 march ko camplan ki or abhi tak thik nahi hui

Request to change to HD not processed

Hello There, I'm Anil Jacob. I've requested Sun Direct to change my existing Step Top Box to HD on 27-09-13. The Ref # for the same is 1-[protected]. I have called them 6 times on[protected] and they haven't called me back once!!!
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    R
    RAJASEKARAN RAVICHANDRA BABU
    from Taliparamba, Kerala
    Nov 2, 2009
    Resolved
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    Sir,

    error disply L

    "50-32 service unavailable"

    Kindly reply ple.

    Regards,

    mobile : [protected]
    Aug 14, 2020
    Complaint marked as Resolved 
    FASALU T A
    THARAYIL [HO]
    CHAMMANOOR[PO]
    PUNNAYOURKULAM[VI]
    TRICHUR
    KERALA-679561
    MOB-[protected]


    SMART CARD NO:[protected]

    MY DTH CONNECTION SHOW NO SIGNAL, I COMPLAINTED NEAREST OFFICE MANY TIME, NO RESPONCED.PLEASE TAKE IMMIDIATE ACTION FOR SOLVE THE PROBLEM
    SMART CARD NO : [protected]


    MY DTH CONNECTION SHOW NO SIGNAL, PLEASE TAKE IMMIDIATE ACTION
    there are one common problewm in sun dth. there basic pack like bangla shine pack . this pack problem
    is addon pack is not according to basic pack. some channels are exist in basic pack. i said many time to rearrage your addon pack channels according to basic pack. they have no headach.
    Dear Sir, date:[protected].



    Sun Direct Card No: [protected]

    Sun Direct recharge success No:[protected].[protected] Morning 5.00am I am 5 times calling for Customer care number but not responds the customer care, Second day[protected] I am calling for morning 5.00 am, attend the customer name is Abdul. My problem is not display the Sun Direct Connection. But Abdul as give the report number [protected]. Evening call for Vijay gave the report No.[protected]. To day not recharge my Sun Direct Number. Please recharge my account and than display the Sun Direct Connection.

    I am 7 times calling for Customer care. 1 time calling charge Rs.15 /-. So 7*15=105 /-



    Thanks & Regards,

    (Rajababu.E)

    Address:

    No.5, Thieruvalluvar Street,

    Uthiramerur.

    Ph:[protected]
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      N
      Narendra S Nadar
      from Delhi, Delhi
      Oct 28, 2009
      Resolved
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      Resolved

      Dear Sir,

      I have Purchase a Product of sun direct with shine pack plan from M/s Hari Sharan & Sons, 14-A, Kamla Nagar, Opp Birla Mill, Delhi -110007. Tin No :- [protected], dated - 19/10/09. Contact Person :- Mr Mohit - [protected] /[protected]/35. In this Plan , i have purchase adone pack of pluto plus with hindi version. But they provide me English Version. This is cheeting . I want a proper action against him. so that they can not cheat any other customer


      Thanking You,

      Your's Truly
      Narendra S Nadar
      My Smart Card[protected]
      H - 5/97, Sec- 16,
      Rohini
      New Delhi - 85
      [protected]
      Aug 14, 2020
      Complaint marked as Resolved 
      We are also facing the same problem from the last month.Worst services providing by SUNDIRECT.
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        M
        Manesh
        from Irinjalakuda, Kerala
        Oct 26, 2009
        Resolved
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        Sir,

        I am Manesh. I am a customer of sun direct since 22-04-09. My smart card number is [protected]. I was a happy customer of sun direct till 22-10-09.

        I have recharged for Rs. 330/- on 22-09-09 from Planet Entertainments, Opposite Post Office, Kanippayur, Kunnamkulam. But my account expired on 22-10-09. when i enquired about this, they replied that there is a problem with the server at present and ask me to wait. I got the same reply for three days. Today I check my status online and found that on 22-09-09 only Rs. 110/- was credited into my account. After calling them several time, today at 5:07 P.M they recharged for Rs.100/- + Rs.25/-. Still now there is no signal and my account balance is Rs. -18/-. I hope that you understand the situation and kindly do the needful.

        For your proof I am attaching the bill for Rs.330.

        Regards,
        Manesh.
        Mobile No. [protected]
        +1 photos
        Aug 14, 2020
        Complaint marked as Resolved 
        My Sun Direct Smart Card Number is [protected].
        Today I have credited Rs. 210/- two times erroneously instead of once through net banking of Indian Overseas Bank
        But now I found from the balance of Sun Direct Account that there is Rs. 0.31balance. Kindly check the system and the two times credit of Rs. 210/- may be treated as two months subscription.

        ABHISHEK MISHRA
        BOLANGIR (ODISHA)
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          S
          Shirdhi
          from Thiruvananthapuram, Kerala
          Oct 25, 2009
          Resolved
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          Im a Sun Direct customer from Kerala.. Recently some of my neighbours took Big tv, Dish tv eyc.. Only after that I realised that I took a wrong decision by selecting Sun Direct.. In BIG TV, they are giving almost every Pay Channels like SONY,SET MAX,STAR PLUS,GOLD,STAR MOVIES,SAHARA FILMY,V CHANNEL,M TV and many other channels for just 130 per month. Also they provide all the other channels which are available in Sun Direct.

          They are not even including FREE TO AIR channels like ISAI ARUVI,KAIRALI PEOPLE,ZEE TAMIL etc which are avalable in all other DTH providers.. Sun Direct was famous for its variety of South Channels.. But now the real fact is that all the other DTH providers have more south channels in its Basic Pack.. Also the ADD ON packages are too costly when compared to others..

          When i contacted the Customer Care they gave me a commendable suggestion "BETTER U CAN CHOOSE ANY OTHER DTH SERVICE"..
          Aug 14, 2020
          Complaint marked as Resolved 
          sundirect for get my smard card[protected]
          ples ples halp me

          Sun Direct — Waste Service

          Sun Direct Website is such a crap.
          The options of recharge never works
          They are not able to maintain the customers and now I have noticed that the recharge coupons stores have also been closed. Sun Direct DTH is such a pathetic network which never cares for their customers.
          Talking about the care for their customers, their customer service is the worst I have ever seen
          Customer service most times do not know what they are talking about, and if we press for answers they just disconnect the call.

          I STRONGLY RECOMMEND NOT TO GO FOR SUN DIRECT DTH
          I ALSO STRONGLY RECOMMEND NOT TO GO FOR SUN DIRECT DTH
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            A
            Antony Mathew
            from Thiruvananthapuram, Kerala
            Oct 24, 2009
            Resolved
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            I purchased sundirect on 1/10/09 .
            My Smart card ID : [protected] R
            Box No ; F [protected]
            The programe scrambled displayed on tv monitor from 21/10/09
            i am already locally complained, but no response yet.
            this is not good for your company,(i am already cut the cable tv connection) so please consider my complaint immediatly
            and give me a replay soon.

            Antony Mathew
            Trivandrum
            +[protected]
            Aug 14, 2020
            Complaint marked as Resolved 

            Sun Direct DTH — recharge through credit card successfully but till now smart card is working

            on 10/2/10 sundirect recharged for rs 300/- thourgh online mode through credit card the transaction is successful and the trransaction no 3539499 and till now the connection is coming my smart card no [protected] please do the needful
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              S
              shikha c shah
              from Mumbai, Maharashtra
              Oct 23, 2009
              Resolved
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              Resolved

              it has been 15 days our card of dish tv is not working so we gave our card to the distributor i.e. "Shyam telecom" near d'lords, dudhia talao, navsari, gujarat. he took the monthly recharge amount from us and is not replacing the card. we went to his shop so many times but he is not even ready to respond.
              please do take some action against him

              thanking you
              shikha c shah,
              505 sunrise apt.,
              maneklal road,
              Navsari 396445
              Gujarat
              Aug 14, 2020
              Complaint marked as Resolved 
              Dear Sir/ Madam

              I am not getting any channels from since last month. when i open any channel then its showing 16.4 services is currently scrambled. But each channel indicating its name & programe name.
              This is my Smart Card No. [protected]-R .

              So please take immediate action and i am waiting you are favourable reply.




              Regards,


              Shine Kumar
              i am very much fed up with sun direct TV people, need less to say, i have pasted on my door that "Ye company chor hai, isse koi bhi connection na kharide, iss company ke sare log chor hai,

              detail matter is as below, i have already lodged my complaint to customer care but those people are diconnecting call every moment they listen if someone listened, they recommnd to contact with service agent ( Mr Manoj goel mob [protected]/Mr Dipak [protected] ), finally, we contacted them & come at my resi, ask to pay rs 200/- we paid them & those people removed my setup box, now there missing, we request U to board of director of this sun tv, Are they making fool to us & cheating customer, i have conducted drive in my sectors to remove all sun tv connection in next 10 days, my move will be continued till the sr person visit at my home,
              rgds
              ashwini rathore
              17B/D4 udyog vihar sec 82 noida
              m[protected]/[protected]

              smart card no. [protected] R
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                N
                NAGARAJAN.G
                from Kottayam, Kerala
                Oct 20, 2009
                Resolved
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                Resolved

                PIN Number

                How to know my PIN Number, My smartcard No. is[protected] R...
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                S
                S Jayalakshmi
                from Cuddapah, Andhra Pradesh
                Oct 19, 2009
                Resolved
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                Resolved

                The Sun Direct DTH is not working since 4th October 2009. I have made a complaint on 5.10,2009 and on 7.10.2009 The complaint No.,[protected]. Contactinf over phone daily after waiting for more than 15 minuites daily.. Everytime someone list the phone and says it will be restored within 2 hours.. So far nothing has happened I have also recharged for Rs110 on 15.10.2009 The Taop ref [protected] Smart Card No,[protected]R Recharge coupon No.[protected] 064 704 SNo.,T[protected] Made complaints to the Sundirect over online also yesterday So far nothing has happned Please take up the matter Jayalakshmi .
                Aug 14, 2020
                Complaint marked as Resolved 

                Sun Direct DTH — Not getting the picture since 4th October 2009

                I have purchased the Sundirect DTH from Mrs Aditya Electronics Perambur Chennnai 600011 during Augusat 2009. It is not working ie I am not getting the picture since 4.10.2009. I have made the complaint on 5th October 2009. The conmplaint No.[protected]. They said it will be restored within 2 house. But nothing happened. Again I made complaint on 7.10.2009 The same complaint was repeated. Nothing happend so far>whenever i contact after waiting 15 minutes on the telephone line they say that it will be resumed 2 or 3 hours. Every time they took the phone somebody lift the phone viz Seetha Kousalya like that I have sepnt so far nearly 15 to 20 rs sepnd for the telephone. But noting hhappend so far. I am not able to see the picture even the Deepaveli festival. What is the use in spening nearly 1700 to get the SunDirect connection and wasting my telephone calls and mental agony. The error is deplayed on the TV is E16-4 the service is currently scrambled. I have been repeating my history everytime viz name telephone no., smart card noi address etc. The smart card No,[protected]R. I have also topped upo for Rs110 on 15.10.2009 Thew top up ref [protected] SNo of recharge card T[protected] Scrach card No.[protected] Please arrange to depute your Engineer to rectify otherwiese take back your set of box etc and refund the amount immediately S Jayalakshmi

                Sun Direct DTH — Not getting the channel since 4.10.2009

                I have purchased the Sundirect DTH from Aditya Electronis Perambur Chennai 600 011 during Aug 2009 I am not getting any channel since 4.10.2009 I have been making my complaint over phone everyday after wasting 20 minutes on the telephone. Everytime different person lift the phone and sayit will be restored in 2 hours. So far nothing has happend I could not even watch any programme on deepavali day also. Having paid such huge amount i am keping the tv idle. I have also recharged and the present balance in my account is about rs 128 Please arrange to rectify that error E16-4 the service currently scrambled Please bestow ur personal attention in the matter and do the needful immediately under advice to me over phone [protected] S Jayalakshmi
                not working -showing searching settlite
                Smartcard Number: [protected] Settop Box Number: F[protected]

                Sun Direct DTH — dth not work

                Smart card No: [protected]
                dth not work
                Smart card No: [protected] R
                From
                RATHEESH KUMAR
                KULATHUMKAL
                VELLAVOOR.P.O,
                CHANGANACHERRY TALUK
                KANGAZHA,
                KOTTAYAM
                KERALA-686541
                PH: [protected]
                EMAIL:[protected]@gmail.com

                Sun Direct DTH — Not working

                sir,sundirect smart card No[protected] is not working last two days ,please do needfull action,

                Thank you
                Regards
                Sasindranath
                mobile [protected]
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                  B
                  Bharathi
                  from Mumbai, Maharashtra
                  Oct 19, 2009
                  Resolved
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                  Resolved

                  Dear Sir,

                  I am user of Sun Direct DTH with SMART Card No. [protected]. Today morning it got disconnected automatically. I called up the Sun Direct Customer Care Service but their Service is very worst.

                  Tried to contact customer care service through Phone[protected] But there is Initial IVR voice after that No feedabck about account balance & no executive for answering the customers calls. Finally call disconnected automatically. It is happening everytime & for all.

                  Tried one more local No[protected] as mentioned in brochure & there also no proper response & answers. Simply they disconnected calls. Atlast, the customer service personnel gave the following numbers to get the recharge coupon available.
                  1. [protected]
                  2. [protected]
                  3. [protected]
                  4. [protected]
                  5. [protected]

                  Also, they gave the Rajajinagar Distributor Number, if you dial up you will get the number is not available. These Sun Direct Company is cheating everybody by selling the DTH Set Top Box without giving proper service to the customer. Also, they do not have proper office registered in the particular location.

                  Requesting you to sue the SunDirect Company and take the action against the Director and the Chairman for starting such a useless company and troubling people in all aspects.

                  Thanks,
                  Bharathi
                  Aug 14, 2020
                  Complaint marked as Resolved 
                  Hi all


                  I amvery much satisfy with sundirect service. i am purchased sundirect fron last ten month. even there is no any single

                  i am requesting to all pls go with SUNDIRECT

                  Thanks& regarde all of sundirectemployees

                  MOHAN
                  Mohan, i hope you are a normal person, But how can you say SUN DIRECT is good, THEY ARE VERY VERY VERY WORST DTH Service Provider, Please avoid Sun Direct
                  They are the very worst DTH service providers in INDIA. you will never reach their customer service.
                  You will not be able to renew your subscription.
                  Please BAN this service at it's earliest.
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                    R
                    ramrajr
                    from Hyderabad, Telangana
                    Sep 28, 2009
                    Resolved
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                    Resolved

                    I have tried reaching the Sun direct Distributor Mr.Himayat Reddy at his Attapur office for correcting the signal problem of my cable TV.As he have not given any reply, I have booked a complaint at the customer care of Sun direct wide the complaint No [protected]/18.09.2009.After 3 day distributor collected the set box ,assuring to give the box back with in 3 days.As he have not provided in time once again i called the customer care (Mr.Santosh Kumar,Hyderabad)to log in a complaint.But the customer care is not ready log in the complaint again.Even they are asking to pay the rent for those days i have not really used the connection because of improper service of the distributor.
                    R.Ramraj,
                    Ph No.[protected]
                    Aug 13, 2020
                    Complaint marked as Resolved 
                    Poor Service of Sundirect

                    sun direct is very poor service all costomer in dish tv box chaneg
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                      K
                      K.N.Kuppudass
                      from Chennai, Tamil Nadu
                      Sep 27, 2009
                      Resolved
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                      Resolved

                      On 24-09-09, from about 07-00 PM onwards, the setup box was not working. We contacted SunDirect Customer Care through their Telephone No. 39407575. After around 20 minutes of verification a complaint No [protected] was provided and we were assured it will set alright within 48 hrs and some one will call at our residence. As nothing happened till 02-15 PM on 25-09-09, we again contacted the same no. This time it took around 30 minutes of teletime.Again the same assurance. At 05-45 PM on 26-09-09, again we contacted the same Customer Care. This time, after about 20 minutes of teletime, we were assured some one will come to our residence to set the matter alright within 2 to 12 hrs!!! I sent an E-Mail in the meantime, at 06-36 PM to the Nodal Officer, Sun Direct TV, Kottivakkam, Chennai explaining in detail and requesting him to use his good offices.As everything remained the same, we contacted Customer care once again on 17-09-09 at around 10-30 AM.Same 30 to 40 minutes of teletime and at the end they asked us to contact the Distributor. When we telephoned to the Distributor, there was no reply. I tried to speak to the Nodal officer. The no. given in their offficial site is[protected], which when tried, I get a voice saying that no is not in use.What a harassment? Can the concerned official look into this and rectify the fault in our SunDirect system without any further harassment?
                      Aug 14, 2020
                      Complaint marked as Resolved 

                      Sundirect — setup box is not functioning

                      mysun direct dth service having smart card no[protected] is not functioning that is after activating tv screen is remaing blank
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                        karthic
                        from Hyderabad, Telangana
                        Sep 26, 2009
                        Resolved
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                        Resolved

                        the customer service is soo poor while recharging through mobile they are consuming lots of time
                        it costs more money
                        Aug 14, 2020
                        Complaint marked as Resolved 
                        delay in recharge
                        complaint no. [protected]

                        smart id no.[protected]

                        plz recharge do fast
                        i hav called the customer care no. of sundirectdth a hundred times bt all i got ws "executives are busy with other customers".i have wasted a whole lot of time bt i didnt work.sundirect has the worst customer care service.
                        I FORGET MY PASSWORD TO ENTER CUSTOMER LOGIN. SO.I COULDNOT RECHARGE .PLEASE SEND MY PASSWORD THROUGH SMS TO MY MOBILE NUMBER
                        [protected] OR E.MAIL. MY SMARTCARD NUMBER IS R[protected]
                        DELAY IN RECHARGE THROUGH ONLINE
                        SO PLEASE ACTIVATE IT QUICKLY
                        smart id no: [protected]
                        my smart card number [protected] has been renewed yesterday[protected] but today is the last date for renewal, but the our concern has stop the service at today at 3.30am please activate the above smart card number or give the details to the following mob no: [protected]
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                          A
                          abdul muneer p
                          from Kuzhithurai, Tamil Nadu
                          Sep 22, 2009
                          Resolved
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                          Resolved

                          sir
                          i am a subscriber of sun direct dth service.two days ago i am purchased a card worth 110 rupees to my smart card number [protected],but yet i cant get channel.my pin card valididity is becoming shorter,so get service at earlier
                          Aug 14, 2020
                          Complaint marked as Resolved 
                          Boss,

                          I had the sundirect connection from 7 months back 5 months free subscription package(east sunshine basis pack), but when my subscription over they deactivate my account as, when i have the connection they fix it after 7 days.but when my package is over i want to recharge thro debit card on dt-14.08.2009, but when i call the customer care on that day on 11.30 pm the higher authority told me not to fix ur problem as the service is from 6 am to 6 pm, i was told him then why u open the cust care on nigaht he annoy with me and told me not to rechage the coupon & contact the nearest distrubuton on next day morning & recharge the coupon. I had recharge 1300/-, also the same plan continue but at the same time i take the music add on pack & new mercury pack for one month, but the thing is i have no time to check this, the add on pack not for one month as the money show in the sundirect account they not deactivated it auto matically& every month they deduct it for this before the expiry date of my add on pack i deactivated it and promise me not take any addon pack that the sundirect provide.as i am also the user of BIG TV, but their rechage facility is as good as tatasky.but the worst recharge pack the sundirect give.

                          in my opinion as the reception is good in the rainy whether wise i throw the same.

                          my suggestion to the all india marketint team is:
                          1-educate the cust care peple
                          2- have the review meating the regularly after the sales service.

                          smart card no-[protected]
                          mob no-[protected]

                          punch line-isko lagala to life main g.m ho gaya sala(mar gaya)
                          Boss,

                          I had the sundirect connection from 7 months back 5 months free subscription package(east sunshine basis pack), but when my subscription over they deactivate my account as, when i have the connection they fix it after 7 days.but when my package is over i want to recharge thro debit card on dt-14.08.2009, but when i call the customer care on that day on 11.30 pm the higher authority told me not to fix ur problem as the service is from 6 am to 6 pm, i was told him then why u open the cust care on nigaht he annoy with me and told me not to rechage the coupon & contact the nearest distrubuton on next day morning & recharge the coupon. I had recharge 1300/-, also the same plan continue but at the same time i take the music add on pack & new mercury pack for one month, but the thing is i have no time to check this, the add on pack not for one month as the money show in the sundirect account they not deactivated it auto matically& every month they deduct it for this before the expiry date of my add on pack i deactivated it and promise me not take any addon pack that the sundirect provide.as i am also the user of BIG TV, but their rechage facility is as good as tatasky.but the worst recharge pack the sundirect give.

                          in my opinion as the reception is good in the rainy whether wise i throw the same.

                          my suggestion to the all india marketint team is:
                          1-educate the cust care peple
                          2- have the review meating the regularly after the sales service.

                          smart card no-[protected]
                          mob no-[protected]

                          punch line-isko lagala to life main g.m ho gaya sala(mar gaya)
                          i cant get the malayalam and other chanels i had compainted but they had not taken any actions
                          Dear sir I am very sorry to tell you that the sundirect DTH is the worst worst service provider in the banglore city.They are not bothered about custmores.Whenever i call the exicutive's mobile that is swithed OFF. Last one week i am not able to watch none of the programs.So pls do the needful.
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                            A
                            abdul muneer p
                            from Kuzhithurai, Tamil Nadu
                            Sep 22, 2009
                            Resolved
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                            Resolved

                            i am recharged a card worth 110 rupees,to PIN number [protected]. but even after two days i cant get channel.what are you doing at there,my valididity is becoming shorter!
                            Aug 14, 2020
                            Complaint marked as Resolved 

                            Sun Direct — cannot recharge

                            how does the damn sun direct dth recharges i bought a recharge card & tried to recharge online but no response in my set top box the mistake is made by me is buying the sun direct

                            Coolpad2938 handsets from Reliance India Mobile. — No aftersales service.

                            I had purchased a coolpad 2938 handset on 05.Jul.09 from Relaince Web
                            World at thakur Complex.
                            As Emails coudn't be sent/received in subject handset
                            i brought the same to the notice of coolpad sales representative.
                            He inturn spoke to his seniors who had asked to get in touch with
                            Reliance customer care at *333.

                            Again on several occasions i contacted reliance customer care.
                            To my utter surprise customer care professionals kept on telling
                            that Coolpad2938 handsets are not sold in Reliance Webworld outlets.

                            Afterwards i had written to customer care with all details. Again i received the
                            same answer.

                            Then i sent scanned copy of invoice copy, for which they had replied
                            problem will resolved within days.

                            But nothing has been done afterwards. Every time a mail is sent standard
                            reply will be recieved saying proble will be resolved within two days.

                            It's really frustarting and disgusting to purchase a sub standard product after
                            paying Rs12500/- with no service back up from a company like Reliance.

                            Please escalate the same to highest level.

                            Reliance — COOLPAD 2938 ISSUE WITH DISPLAY

                            I hv bought coolpad 2938 from reliance web shop ( Borivali west- mumbai) end of may.
                            Within 2 months display has gone bad and has developed internal crack. I hv reported the issue
                            with service centre and reliance web shop but no solution has been provided till date.

                            THEY DO NOT HAVE DISPLAY OR ANY SPARES REQUIRED FOR THE COOLPAD
                            IN INDIA. SO PLEASE I RECOMMEND NOT TO BUY ANY COOL PAD MODEL FROM
                            RELIANCE SINCE THEY DO NOT HAVE ANY SERVICE BACKUP AFTER SALES.
                            The support is very very very bad. So i recommend not lose money in buying the same.,

                            I hv enquried with service centre , they told me that they have 5 hand sets still lying with them
                            for reparis. Hence coolpad hand sets are not reliable for long term.
                            Sun direct in Delhi is just direct "sun watching" and nothing else..., For last 4 days i have been trying to get a re activation card, oops n then when i finally managed to activate it through online, ...2 days passed after activation, 5 calls to the customer care personnels..., its still "technical problem" what they call it, please guys think 100 times before opting for sun TV dth, worst service providers, worst dealers and worst consumer care response
                            dear sir, i am arunmurugan i will buy sun direct dth on 29th april 2009 now i want sport package, now i forget my password now i need to pay the sport package so please change my password this is my smartcard no:[protected] pls replly to my mail id about ur deatils ok thanku
                            this is my email id: [protected]@yahoo.com now i am in kuwait pls replly me i waiting for ur replly
                            I got COOLPAD 2938 for 12k and made the greatest blunder. It proved to be complete waste of money. COOLPAD 2938 is another worst mobile handset release by reliance.

                            This has the worst camera, no flash.
                            Does not support gif for wallpapers.
                            Does not most of the video formats, even the most cheapest handset of GSM would play.
                            Navigation is very bad.
                            Attracts lots of dirt.

                            I recommend every one to shift to any other serivce rather than buying cheap, low quality and worthly less handsets provided by the Reliance Mobiles.

                            I was happy with Samsung SLIM and Nokia 6275 and both are now not avaiable.
                            I HAD RECHARGE MY ACCOUNT...AND I DID NOT GET THE CHANNEL..YET
                            MY PIN NUMBER IS [protected]
                            MY ACCOUNT NUMBER IS R[protected]
                            I MY ACCOUNT BALANCE IS 303.65
                            After recharging cant get channel
                            i am recharged a card worth 110 rupees, to PIN number [protected]. but even after two days i cant get channel.what are you doing at there, my valididity is becoming shorter!.smart cord no [protected]
                            Settop box is having problem and it has been handed over to the service vendor(Zig Zag DTH solutions) on 2nd Dec as per the advice of Sun Directhelpdesk. Still it has not been returned and i went to the service vendor thrice and called them more than times and they didnt respond to me properly. Hence i gave complaint on them to Sun Direct helpdesk on 12th Dec. Also Sun Direct helpdesk seems to be delaying in this. Still now i didnt get the settop box. Hence i am posting this online. Please do the needful asap.
                            Also i have done the recharge on 27th Nov from when the problem started and my amount is wasted without being utilised. 20 days passed after i recharged the account.

                            Complaint raised with Sun Direct helpdesk on ZIG ZAG - [protected]

                            E52-32 SEARCHING CHANNEL COMPLAINT

                            SIR THIS IS SWAMY FROM TODAY ON WARDS MY SUNDIRECT DTH HAS ONE PROBLEM IT IS E52-32 SEARCHING FOR SIGNAL PROBLEM
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                              B
                              Bhimrao Ambarao Biradar
                              from Bengaluru, Karnataka
                              Sep 21, 2009
                              Resolved
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                              Resolved

                              Respected Sir,

                              I have purchased Sun Direct Recharge MRP of Rs.506. Its Serialr. No. is T0 [protected].
                              Sir While scraching the card PIN number area is damaged, by this the PIN cannot be read properly. So sir please send PIN OR recharge Rs. 506 (KANNADA PACKAGE)to this Smart Card No.[protected]R

                              Thanking U sir,
                              Yours Faithfully
                              Bhimrao Ambarao Biradar
                              At & Post Mudbi
                              Tq : Basavakalyan Dist: Bidar (Karnataka)
                              Aug 14, 2020
                              Complaint marked as Resolved 
                              Dear, Bimaro Sir you can alwayas contact me this email in ([protected]@yahoo.com)
                              I can solve your problem.next u can contact me
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                                R
                                Rajapandi
                                from Mumbai, Maharashtra
                                Sep 20, 2009
                                Resolved
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                                Resolved

                                I am user of sun direct dth service. Tried to contact customer care service through Phone[protected] But there is Initial IVR voice after that No feedabck about account balance & no executive for answering the customers calls. Finally call disconnected automatically. It is happening everytime & for all.

                                Tried one more local No[protected] as mentioned in brochure & there also no proper response & answers. Simply they disconnected calls.

                                Kindly take action & revert if any valid customer care no for sun direct dth services.

                                Thanks,
                                Rajapandi
                                Aug 14, 2020
                                Complaint marked as Resolved 
                                I am user of sun direct dth service. Tried to contact customer care service through Phone[protected] But there is Initial IVR voice after that No feedabck about account balance & no executive for answering the customers calls. Finally call disconnected automatically. It is happening everytime & for all.

                                Tried one more local No[protected] as mentioned in brochure & there also no proper response & answers. Simply they disconnected calls.

                                Kindly take action & revert if any valid customer care no for sun direct dth services.

                                Thanks,
                                mohan
                                It will award for worst csutomer service if competition is arranged. There is no mechanism in India to punish such business establishment . There are ill informed common man who easily trapped in the offers that are given whithout confirming the credentials of the company about the customer care I have advised to all my friend not to go for this DTH I am too suffering and repenting for buying .
                                Dear sir,

                                I had the sundirect connection from 7 months back 5 months free subscription package(east sunshine basis pack), but when my subscription over they deactivate my account as, when i have the connection they fix it after 7 days.but when my package is over i want to recharge thro debit card on dt-14.08.2009, but when i call the customer care on that day on 11.30 pm the higher authority told me not to fix ur problem as the service is from 6 am to 6 pm, i was told him then why u open the cust care on nigaht he annoy with me and told me not to rechage the coupon & contact the nearest distrubuton on next day morning & recharge the coupon. I had recharge 1300/-, also the same plan continue but at the same time i take the music add on pack & new mercury pack for one month, but the thing is i have no time to check this, the add on pack not for one month as the money show in the sundirect account they not deactivated it auto matically.as i am also the user of BIG TV, but their rechage facility is as good as tatasky.but the worst recharge pack the sundirect give.

                                in my opinion as the reception is good in the rainy whether wise i throw the same.

                                my suggestion to the all india marketint team is:
                                1-educate the cust care peple
                                2- have the review meating the regularly after the sales service.

                                smart card no-[protected]
                                mob no-[protected]
                                Boss,

                                I had the sundirect connection from 7 months back 5 months free subscription package(east sunshine basis pack), but when my subscription over they deactivate my account as, when i have the connection they fix it after 7 days.but when my package is over i want to recharge thro debit card on dt-14.08.2009, but when i call the customer care on that day on 11.30 pm the higher authority told me not to fix ur problem as the service is from 6 am to 6 pm, i was told him then why u open the cust care on nigaht he annoy with me and told me not to rechage the coupon & contact the nearest distrubuton on next day morning & recharge the coupon. I had recharge 1300/-, also the same plan continue but at the same time i take the music add on pack & new mercury pack for one month, but the thing is i have no time to check this, the add on pack not for one month as the money show in the sundirect account they not deactivated it auto matically& every month they deduct it for this before the expiry date of my add on pack i deactivated it and promise me not take any addon pack that the sundirect provide.as i am also the user of BIG TV, but their rechage facility is as good as tatasky.but the worst recharge pack the sundirect give.

                                in my opinion as the reception is good in the rainy whether wise i throw the same.

                                my suggestion to the all india marketint team is:
                                1-educate the cust care peple
                                2- have the review meating the regularly after the sales service.

                                smart card no-[protected]
                                mob no-[protected]

                                punch line-isko lagala to life main g.m ho gaya sala(mar gaya)
                                Boss,

                                I had the sundirect connection from 7 months back 5 months free subscription package(east sunshine basis pack), but when my subscription over they deactivate my account as, when i have the connection they fix it after 7 days.but when my package is over i want to recharge thro debit card on dt-14.08.2009, but when i call the customer care on that day on 11.30 pm the higher authority told me not to fix ur problem as the service is from 6 am to 6 pm, i was told him then why u open the cust care on nigaht he annoy with me and told me not to rechage the coupon & contact the nearest distrubuton on next day morning & recharge the coupon. I had recharge 1300/-, also the same plan continue but at the same time i take the music add on pack & new mercury pack for one month, but the thing is i have no time to check this, the add on pack not for one month as the money show in the sundirect account they not deactivated it auto matically& every month they deduct it for this before the expiry date of my add on pack i deactivated it and promise me not take any addon pack that the sundirect provide.as i am also the user of BIG TV, but their rechage facility is as good as tatasky.but the worst recharge pack the sundirect give.

                                in my opinion as the reception is good in the rainy whether wise i throw the same.

                                my suggestion to the all india marketint team is:
                                1-educate the cust care peple
                                2- have the review meating the regularly after the sales service.

                                smart card no-[protected]
                                mob no-[protected]

                                punch line-isko lagala to life main g.m ho gaya sala(mar gaya)
                                Boss,

                                I had the sundirect connection from 7 months back 5 months free subscription package(east sunshine basis pack), but when my subscription over they deactivate my account as, when i have the connection they fix it after 7 days.but when my package is over i want to recharge thro debit card on dt-14.08.2009, but when i call the customer care on that day on 11.30 pm the higher authority told me not to fix ur problem as the service is from 6 am to 6 pm, i was told him then why u open the cust care on nigaht he annoy with me and told me not to rechage the coupon & contact the nearest distrubuton on next day morning & recharge the coupon. I had recharge 1300/-, also the same plan continue but at the same time i take the music add on pack & new mercury pack for one month, but the thing is i have no time to check this, the add on pack not for one month as the money show in the sundirect account they not deactivated it auto matically& every month they deduct it for this before the expiry date of my add on pack i deactivated it and promise me not take any addon pack that the sundirect provide.as i am also the user of BIG TV, but their rechage facility is as good as tatasky.but the worst recharge pack the sundirect give.

                                in my opinion as the reception is good in the rainy whether wise i throw the same.

                                my suggestion to the all india marketint team is:
                                1-educate the cust care peple
                                2- have the review meating the regularly after the sales service.

                                smart card no-[protected]
                                mob no-[protected]

                                punch line-isko lagala to life main g.m ho gaya sala(mar gaya)
                                yes ofcourse very very very badddddddddddddddddd service

                                channel

                                hai i am rajkumar, iam using sun dth but i want one more channel must important thats POLIMER CHANNEL. this channel is not working.ple help me...
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                                  M
                                  Mohan Joseph Modayil
                                  from Delhi, Delhi
                                  Sep 11, 2009
                                  Resolved
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                                  Resolved

                                  I had taken a Sun Direct DTH at my residence. The Plan is TAMIL BASIC and I was receiving the Channel SUNTV ( channel no.100) till last week. Suddenly this channel 100 went missiing. When I contacted the customer service, Ii was informed that they have changed the terms and now it will be availbale only if I change the Plan and pay more. This is CHEATING and BREACH OF CONTRACT to do this half way through the validity of the prepaid period.
                                  I intend to go to PRESS and Give Wide Publicity for this cheating by SUN TV.
                                  Aug 14, 2020
                                  Complaint marked as Resolved 
                                  my balance enquare
                                  Balance Enq
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                                    M
                                    madhavan123
                                    from Delhi, Delhi
                                    Sep 5, 2009
                                    Resolved
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                                    Resolved

                                    sir,
                                    i am a subscriber for sun direct dth services. My smartcard number is [protected]R. i have purchased on 02/05/2009 from a dealer in Kohima (Nagaland). As per the initial option at the time of purchase subscription for 5months was free. No news of any change on this purchase was intimated to me. Now when i contacted the local dealer for add on packages, they say free subscription period is over. Since the free subscription period is for five months, it is valid up to 1st of october2009.
                                    Further most of the time picture remains scrambled or blurred. i could not enjoy a filim continously because of this scrambling and blurred. it is true that local dealer from whom i purchased the dth is very sypathatic to this problems but he says it is the company to di something to rectify.
                                    I hope you have a responsibility to provide quality service,when you charge for the services else it will be cheating the customers in the pretext of business .
                                    Hope you will address the problems cited above at the earliest and a confirmation message is highly solicitated.
                                    Madhavan
                                    Aug 13, 2020
                                    Complaint marked as Resolved 
                                    i have rechrged 300 RS at date[protected] but no channes are displayed now i ask u cc but nobody response smmothely i tell cc my colige home expaied date[protected] sun direct service but free channels are coming now i paid momey 300 nobody channels are comeing now what can i do if my account have not money cloused ur service u activation date considered the time this is not good
                                    last 3 days i am not getting program, it will indicate scrumbled. please correct imediatly
                                    please immidiate activate my account my smart card no. [protected]
                                    very poor service please dont buy sun direct go to other dth service
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                                      R
                                      Raj
                                      from Tellicherry, Kerala
                                      Aug 24, 2009
                                      Resolved
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                                      Hello sir,
                                      I am missing in my smart card number. so please my smart card number, my smart card phone number [protected] but this number not use my e-mail address : [protected]@shreesystems.in
                                      please immdiately thank u!
                                      Aug 14, 2020
                                      Complaint marked as Resolved 
                                      hi i am karthick, i purchase Sun DTH connection. The receiver is very poor if i change the channel the receiver is automatically restarted.. each and every time i change the channel the receiver is restart.
                                      no response from salem sundirect agency (chainging the direction satelight) Quality Electrions salem
                                      Dear Sir,
                                      I have recharged by miss [protected]R for this smart card number. Can i get that currency back to my [protected]R Smart card.

                                      Thanking You
                                      Bommalingappa A
                                      [protected]
                                      MY SUN DIRECT NOT WORKING
                                      sir my id [protected], how to recharge star cricket. how much i will pay. how. please clarify. my mob [protected] jayakumar

                                      Sun Direct — smart card number

                                      my sun direct online account is showing that the existing smart card number is not existing.

                                      even when i called the cus.care it also telling th enumber is nor there in their records. i don"t know the reason .can anybody assist me?
                                      how to find my stolen set top box with customer id
                                      how to find my stolen set top box with customer id
                                      Dear Sir/madam
                                      My Smart card no missing
                                      Plsend my smart Card no my customer id is [protected]
                                      Pl send My mob no. [protected]
                                      [protected]
                                      Hello sir. Sir my account is just expired now i am going to recharge it. And my all channels doesn't come. Only star plus, zee tv, colour tv is coming. So please kindly correct its mistake so that my all package channel work.! My smart card id is [protected]

                                      No TV worked due smart card failure for t v display

                                      Smart card No TV No signal due to smart card failure in t v display in last two day please rectified the above problems
                                      My customer ID is [protected] and please send my smart card number to [protected]@gmail.com
                                      I recharged for sundirect base pack through sundirect citrus pay for 199 today but my pack was not activated, please help me to solve this
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