Sun Direct Complaints & Reviews

i have rechrged 300 RS at date[protected] but no channes are displayed now i ask u cc but nobody response smmothely i tell cc my colige home expaied date[protected] sun direct service but free channels are coming now i paid momey 300 nobody channels are comeing now what can i do if my account have not money cloused ur service u activation date considered the time this is not good

last 3 days i am not getting program, it will indicate scrumbled. please correct imediatly

please immidiate activate my account my smart card no. [protected]

very poor service please dont buy sun direct go to other dth service

hi i am karthick, i purchase Sun DTH connection. The receiver is very poor if i change the channel the receiver is automatically restarted.. each and every time i change the channel the receiver is restart.

no response from salem sundirect agency (chainging the direction satelight) Quality Electrions salem

Dear Sir,
I have recharged by miss [protected]R for this smart card number. Can i get that currency back to my [protected]R Smart card.

Thanking You
Bommalingappa A
[protected]

MY SUN DIRECT NOT WORKING

sir my id [protected], how to recharge star cricket. how much i will pay. how. please clarify. my mob [protected] jayakumar

Sun Direct — smart card number

my sun direct online account is showing that the existing smart card number is not existing.

even when i called the cus.care it also telling th enumber is nor there in their records. i don"t know the reason .can anybody assist me?

how to find my stolen set top box with customer id

how to find my stolen set top box with customer id

Dear Sir/madam
My Smart card no missing
Plsend my smart Card no my customer id is [protected]
Pl send My mob no. [protected]
[protected]

Hello sir. Sir my account is just expired now i am going to recharge it. And my all channels doesn't come. Only star plus, zee tv, colour tv is coming. So please kindly correct its mistake so that my all package channel work.! My smart card id is [protected]

No TV worked due smart card failure for t v display

Smart card No TV No signal due to smart card failure in t v display in last two day please rectified the above problems

My customer ID is [protected] and please send my smart card number to [protected]@gmail.com

I recharged for sundirect base pack through sundirect citrus pay for 199 today but my pack was not activated, please help me to solve this

my smart card no is [protected]R i used to give complaint from last one month. Every time i used to give complaint in customer care they promise us that within 2 hrs a technician will contact us but still day not even a single technician contact us. I also met the shope person from i purchased this fraud DTH he visited my house after promising him to pay rs 200 but he managed to watch only DD channels. From next day he also stopped to attend our phone calls[[protected]]. What a fraud company is Sun Direct it don't have any connection between customer care to dealer or distributor or between any technician. Just a vagabond type service good for nothing. One of the fraudest service in INDIA.

I am subscribed to Samsung HD Installation Package 2910+3590 with 12 Months Free Subscription + Samsung HD Tamil Subscription Package Monthly Renewal. I was enjoying the service (both tamil & malayalam), but suddenly from 5th October 2010 onwards i was not getting Asianet and Asianet Plus in my package.

When contacted the customer care I was informed that they are no longer part of the plan.
I have subscribed to this plan after consulting the customer care.

I have been informed that I am not able to add these two channels to my package until next year as add on package. This is ridiculous from a service point of view. One cannot discontinue the service and cannot give any alternate option for availing the service even paying some additional amount. while subscribing for this service I was told that there will be a dedicated Tamil HD channel. But was cheated.

i'm not getting validity details
i, m suffring with sun direct because after rechaged my sun direct i did not get any replay about valdity period

i'm not getting validity details

MY CARD BALANCE now

Hi,

I want to know my balance in this card the card no is : [protected]
Send the balance to this mail id: rbremya.[protected]@gmail.com.

Thankyou.

plz my sun direct card belunce check vc.[protected]

my mailid.[protected]@yahoo.com

plz harry.

iam experincing that when i insert my smart card it is showing me invalied smartcard so i contacted sun direct dealer & they did not replay to me so now my stb is dead now so please send me what i have to do to replace my smart card

sir, i am recharge yesterday evening sum of Rs 665 by phone but still my DTH not getting signal when I want to speek castember care I didnot get conction, My smart card no [protected], so please act my DTH as earlier. Thank you

Dear Sir,
SMART CARD NO : - [protected]
Date of Purchase- 03/07/2009
Paid Amound- 2250.For one year.
Purchase From-MST-Kottivakkam-Chennai-Bill No-33667
Display showing SCREMBLED from 30/11/2009.
Please ACTIVATE AS SOON AS POSSIBLE (We Miss Thiruvannamalai Deepam LIVE)

Dear sir, My name is ansari. I have sun dth. first time rechacharge 655. activate 6 month. working proberly. Next time recharge 110 at SMS. dont active in my DTH plz tell me

during rain the disply has been scrabled and i am unable to watch any chanell..so waht is the solution for it.

Poor service

My smart car no. is[protected] R

Sun Direct DTH — non- access of channels.

Respected sir,

It is with great helplessness that i am forwarding my complaint to consumer court .
I am a registered customer of sun direct dth service [ Rajaram.b.swarnakar ] residing at Amari bazar , Harraiya, Basti [u.p] 272135 ,my smart card no - [protected].
Despite of alraedy paid for monthly recharge subscription ,on 9/9/10 , i can't able to view any of the channels through sundirect dth satellite service. I have made several complaints to the related customer care service of the same, but of no use.
Now i am totally helpless & frustrated due to regular failed assurances of sun direct.
Please take nrcessary actions in this regard,so, to avoid any inconvenience to other
consumers.
Awating for your favourable response.
with regards.
yours
Rajaram Swarnakar [ [protected]]
email id - santosh.r.[protected]@sify.com.

non- access of channels.from last 4 month

raju

Need 2 pin no scratch the card problam.2no need

Hello sir,
my smart card number is missing. so please my smart card number.

my smart card number [protected]

Dear Sir,

I am staying at Borivali W, Mumbai 400092, There is no outlet for recharge if I can recharge through cr card then it will be best I gone through but i cannot understand the procedure so whom can I contact or tell me through e mail my smart card no[protected] R & am also interested in SUNHD please inform me about

thanks
Sanjay T Desai

Sir, iam reacharge for 110 card but could not recharge my smart card number is [protected]R

Dear Sir,
I have purchased SUN DIRECT Recharge coupen of Rs. 506 with serial No. T[protected].(KANNADA PACKAGE). While Scaching the Recharge PIN no is completely damaged & I have unable to read it. So please send another PIN no or Recharge the same PIN No of Rs, 506 to my SMART CARD No:[protected]R. Ith Kannada Package.

Thank U Sir.
Yours Faithfully
Bhimrao Ambarao Biradar
At & Post :MUDBI
Tq ; Basava Kalyan. Dist ; Bidar. (Karnataka)

Recharge and activation problem
I had brought sundirect dts then i have brought Rs 110.recharge card but i could not recharge it .cause[protected] number not responce.
Then i tried mobile recharge but no responce what can i do.
Note;Smart card no R[protected]
setup box no H[protected]. Recharge card s no;T[protected]
pin no;[protected]
Please activate .
Regards,
M. suresh

please recharge vocure

please my scratch pin miss

sr. no. t[protected]
i confrom right pin code

NO PROPER RESPONSE

sir my card noumber [protected] password invlid login please realy password i want to my crdit cart i will pay please tell me

sir my card noumber [protected] pasword invlid login rael password i will pay my crditcard please tell me

i have using sun direct resver according to you are order my user noumber is [protected] password is password.but wan i taipe my username password ther answer is invalid login.there for please give me the actural original password.becase the sales man who sales as collect 1000 indian ruppees for tamil pakege.there for i would like to pay the mony direcctly throuy my cradit card and internet

i have using sun direct resver according to you are order my user noumber is [protected] password is password.but wan i taipe my username password ther answer is invalid login.there for please give me the actural original password.becase the sales man who sales as collect 1000 indian ruppees for tamil pakege.there for i would like to pay the mony direcctly throuy my cradit card and internet please sir I am sirilanka halpn me

i am brought sun direct Rs110 but i can't recharge it now .

Recharge and activation problem
I had brought sundirect dts then i have brought Rs 110.recharge card but i could not recharge it .
Then i tried OEA online topup recharge but no responce what can i do.
Note;Smart card no [protected]
Recharge card
pin no;[protected]
Please activate .
Regards,
shilpa

Recharge activation problem
sir,
I am do recharge with scrach card by yesterday (08/02/2010) but till no activation pls activate
my smart card no is [protected].
Regards,
arun

i have using sun direct resver according to you are order my user noumber is [protected]r password is password.but wan i taipe my username password ther answer is invalid login.there for please give me the actural original password.

i have using sun direct resver according to you are order my user noumber is [protected]r password is password.but wan i taipe my username password ther answer is invalid login.there for please give me the actural original password

what ever any complaint in sun direct please feel free to call[protected]

please tell me all your problem iwill solve with in 5 minutes about recharge top up and addon contact me at [protected]@gmail.com

SUN DIRECT is the worst service. See details here...

http://www.icomplaints.in/worst-service-from-sun-direct-05445.html

Sir,
I recharge my card for RS. 200 at 6:57:11pm but till no activation pls activate .My smart card number is.[protected]R
PIN NO.[protected].

REQUEST FOR TO GET FORGOTTEN PASSWORD

Dear sir,
I am a dealer of sun direct dth.I have forgot my password please send me to my email ID [protected]@gmail.com
this is my sun direct USER NAME:DT-6627586
thanking you
Kala communication
[protected]

I would suggest to go for Tatasky, which i have installed recently. I have no hiccups so far and only time the customer was too busy was when i making enquiry, thereafter my request for adding new packs are done through automated IVRS and also through online.

I really enjoy the service for what i have paid.

I have taken sun direct dth connection and paid Rs.1750 in FARIDABAD/ HARYANA STATE. While giving connection I was told 5 months subcription free and need not to be paid. where as after one month (1.07.09 ONWARDS) it is not working. PERSON CONNECTED/INSTALLED have not given contact number. Unable to access it. what to do? and whom to be contacted.

Early reply is apreciated.

G V MOHANA RAO

Sir, I am using Sun Direct DTH, before iam having card balance Rs.23/- and I paid Rs.355/- on Dated: 31.08.2009; Receipt no.:17, Sohit Enterprises, Governorpet, Vijayawada for 3 months subscription + Zee Telugu. Smart Card no. [protected], on the name of Lakshmi Kumari.
We are getting all the channels except Zee Telugu for what i paid.

I called hundred times to the Sundirect Office Con.no:[protected], there is no response, no one is lifting the phone. I faced worst service in my life.

Kindly do the needful, same thing happening repeatedly.

Thank you, waiting for your reply.

G.Ramana Babu
Vijayawada
Con.no:[protected]

iam using sundirect dth My smart card no. [protected] i all ready recharge 3 months my account but not viewing channells in my card for last 2 months why what is this problem i all ready advance paid 3 months in My smart card no. [protected] please help me and reactivate in my balance please urgently you send the mail in my mail add. : [protected]@yahoo.com
thanking you T.VEERASWAMY My smart card no. [protected]

iam using sundirect dth My smart card no. [protected] i all ready recharge 3 months my account but not viewing channells in my card for last 2 months why what is this problem i all ready advance paid 3 months in My smart card no. [protected] please help me and reactivate in my balance please urgently you send the mail in my mail add. : [protected]@yahoo.com
thanking you T.VEERASWAMY My smart card no. [protected]

iam using sundirect dth My smart card no. [protected] i all ready recharge 3 months my account but not viewing channells in my card for last 2 months why what is this problem i all ready advance paid 3 months in My smart card no. [protected] please help me and reactivate in my balance please urgently you send the mail in my mail add. : [protected]@yahoo.com
thanking you T.VEERASWAMY My smart card no. [protected]

iam using sundirect dth My smart card no. [protected] i all ready recharge 3 months my account but not viewing channells in my card for last 2 months why what is this problem i all ready advance paid 3 months in My smart card no. [protected] please help me and reactivate in my balance please urgently you send the mail in my mail add. : [protected]@yahoo.com
thanking you T.VEERASWAMY My smart card no. [protected]

iam using sundirect dth My smart card no. [protected] i all ready recharge 3 months my account but not viewing channells in my card for last 2 months why what is this problem i all ready advance paid 3 months in My smart card no. [protected] please help me and reactivate in my balance please urgently you send the mail in my mail add. : [protected]@yahoo.com
thanking you T.VEERASWAMY My smart card no. [protected]

balance

my card [protected] balance may be informed.

not able see any channels

i am silu from delhi not able to watch any channels, i call them but then its give any proper response

Dear friends and sun direct customers,


this is a worst customer care network i didn't saw in my life this kind of network problem. whenever i was tried to recharge my account every time i was facing the problem the line is busy plz try to some other time. and i was tried to recherge through online itself here is also same problem like server is not loading dear friends plz try some other DTH services plz don't go sun direct.

T.Arunkumar

Hi,

Your concern, i would say is probably experienced by many of the sun direct customers (poor customers), who were caught in their net now trying to get out of it. Now that they have increased the recharge amount to Rs 100 plus tax, many would lose whatever has been carried as balance in their account after they had recharged Rs 100 a few months ago, ie if you had recharged for 100 for the last two months, before july, you would have 30 as balance and now it is gone if you had recharged for July 09 Rs 100. I had lost the said amount this month. I am fed up, no reponse, no call is going where, even to nodal officers, in their website his phone number is no currently in service, i am not going to continue with his connectionn unless, i get my 30 back or at least a good reponse from them. But that is never going to happen, in anyway.

So, please beware of this type of day robbery and do not recharge again, better go in for the old cable operators at least they are geniune.

hi friends,

my gr8 useful suggestion is don't use this SUNdirect.

The customer service is really worst.i recharged 110 offer nd til nw it is not activated.It has been 3 days.I cald more dan 10 tyms within dese day nd atlast when i shoutd on dem dey gave a dealer num nd he escapd sayin dat error fault wouldn't attended by me. he askd 2 call CC til nw i'm callin nd d ... dey always say refreshing...

i'm gng 2 quit dis DTH service nd tryin 2 change my friens also..

may b i'll take TATA sky if problem persits.

hi... res... sir iam abbas .i get in sun nutwork before 2m

Sundirect — deficiency of service

• Name G narayanan
• Address : 25 III Main Road Alwarthirunagar Annex Chennai 600087
• I am a subscriber for Sundirect Satellite TV
• Smart Card Number [protected]
• Purchase date 12/12/2007
• Complaint Reference No 1-[protected]
• During October 2010 my balance came below 100; The Service Provider cut it off promptly by around 10Th of the month.
• This was not brought to my notice at all
• Through net banking I have topped up by ` 253
• I also opted for add on channel Zee Studio which is for monthly cycle @ `9.03 only
• The amount for such option was also debited by the company from my balance.
• The balance left was `183 (How?)
• All these happened on 4th November , 2010
• Even after that I do not get my channels and many of the FTA channels also not visible
• Ever since I have been repeatedly making complaints to customer help 39407575
• Till date, November 10, 2010 nothing was done to set my connection to order
I am at loss to know what to do. Nothing can explain the arrogance of the service provider
Except that it is owned by the people close to the ruling party at this state.

[protected]@y, This is Avinash Pal From Ghaziabad . I Have A your Service Sun T.v But Its Not Working Propely Because I Have Facing a Problem I Have Recive Only 5 Channels So Plz Cheak My Pronblem

i've Purchased Sun direct Equipment with Shine Pachage in that iam not getting Star Plus Channel. so many time i escalate this to vendor and the same to Customer care also. but no body are giving proper responce to my Query. even the vendor is not picking my calls . this type of service is really not good for customers. to connect with customer care we have stay in line for hours. then only we'll get to ur Executives with nill Result.

please suggest me what to do?

Kindly requesting Plesae Address my Query else let me know to change...

recharged on 16 oct Rs 110. so far not connected.my smart card no.[protected]

Ref Smart Cad No.[protected]

With reference to the above, I would like to inform you that i Used to take add on package pluto super every month. This time after recharging sufficient amount on[protected] Iam getting only Hangama out of the package

From 2nd december onwards we used to complaint this every day with your Customercare No.[protected] and repetedly getting an answer that it will be ready with in 24 hours.

today is 8th december, till date the problem is not solved .

Now youare requested to advice me what to do now. Or you plese cancell the Package and credit the amount deducted formthe package toour account

Ihave received two complaint numbers, noting here for your reference
1 [protected]
2 [protected]

Hope you will do the needful

Thanking you
Yours truly

Narayanan P N Namboodiri

This is Faisal M N From Hyderabad having sundirect smart card number [protected]. I have subscribed for 6 month. but I am not getting any channel from past 2 Months. I have raised so many complaints for resolving it, but they never responded to me. I never had such a bad I would say worst bitter experience with any one else in my life.I feel that I am just spoiled my time and Money I Invested on it.........................

As customer,with my experience , I would say SUN DIRECT is least bothered about their customer.. They dont have any process to track their customer complaints and to ensure the resolution provided to the customer. The customer represenative people allways do false promises that they are going to resolve within 24 hours.So in my experience I found them without any moral values holding towards the Customers rights as being one of the premier DTH Service provider.

Please Note: This is my personal openion based on my real experience. So I would suggest if you go for SUN DTH service, "Look before You Leap".

Thanks and Regards,
Faisal M N

This is Bala from Bangalore having sundirect smart card number [protected]r . I have subscribed for 6 month. but I am not getting any channel from past 1 Months. I have raised so many complaints for resolving it, but they never responded to me. I never had such a bad I would say worst bitter experience with any one else in my life.I feel that I am just spoiled my time and Money I Invested on it...

I have taken a DTH connection fron SUN DIRECT about 3 months ago. Since 2 weeks I am not getting the channels due to low signal strenth. I have contacted the customer care several times. But they have solved my problem. As directed in their web site I tried to contact the nodal officer of AP on[protected] but he never answers the phone. I have given mails 5 times on the given mail address [protected]@sundirect.in. He has not responded to the mails also. Please do the needful to resolve my problem and intimate the higher authorities of SUN DIRECT about the inactiveness of the customer service and the nodal officer.

My smart card number is [protected] My mobile number is [protected] My email [protected]@in.com

Instrument not working since last 4-5 days

[protected]

our sun direct no. r[protected] this is our connection no at Ludhiana (punjab), i had send several complaints but to no response . Our complaint matter is I had purchased add on channel ( Colour ) but sun direct using my payment on setmax channel i only purchase that setmax channel on ipl matches, i further complaint please credit my payment in my that above connection no. and continue add on colour channel

Yes, I got the connection on 24 Dec 2008. I cancelle the Tata Sky connection and purchase the Sun Direct. after the installation it will take 2 days for getting pictures. after 2 weeks, there is no response from the set up box. I have called the dealer, customer care number, helpline for 3 days to change the set up box. They changed the box after 3 days. Now, i am trying to recharge my account from 23.05.2009 onwards, and i couldnt get any number to recharge my account. all lines are busy. I dont know what to do? hw can i recharge my account and reactivate my account?

Hi

Never forget your past, go back to tatasky, and if you are a good thrower, then throw it from where you are sundirect office in chennai

sorry for having to comment like that, because it had hurt me so much after taking sundirect??

bye

i too tried for both numbers but no response
my openion is sundirect TOTAL WASTE

Hi there...

I connected with Sun Direct since 10 Jan'09...but I really say that I haven't seen such a worst customer care service & DTH provider.Firstly we never gets connected to [protected].Sometime it says that 'No.not exist & sometime it shows busy'.Another thing, if luckily you gets connected to the CC their executives always tell the different passwords for your autoscan feature of Sun Direct.

sir yesterday i recharge 25 rupees pack by online but till now the channel didn't working

I have subscribed Z-Telugu channel on[protected], till now it has not activated, the customer care service is poor and pathetic, I have tried many times and there was no response, finally I got response from Harshad on 19th March ‘2010, he has assured me that the services will be provided within 2 hours, I am sorry to tell you that entire world has completed 2 days but I don’t know when the 2 hours will be completed for SUN direct.
I am very much unhappy with the kind of service you provided. Please assure that you attend the issue and resolve it immediately.

I want to know where the Sun direct office/Manager is so that I can throw the Set top box on their face. Its pathetic and I would recommend to NOT TAKE SUN DIRECT CONNECTION.

i want to know our sun direct balance. i was calling but network is busy. my sun direct id number is [protected]R

always disruption in signal, customer care is always busy, very poor service.I purchased this dth seeing advertisement, now i feel cheeted.

i pushpendra kumar flat no 4175, sector 4B, vashundhara Ghaziabad (UP). my ID No [protected] is allredy no signel are 2 weeaks. i informe to mr abhishek in our Zonel manager but he in no responce. so i have not see the our chennels. so sir pls repair to my sundirect dth and acction in our Zonel manager & our repair fild boy and staf.
thank
pushpendra kumar
[protected]

sir currently to change satellite and adjust dth disc to inform our sun direct dth. they are adjustment charges free to our add but dealer ( Bright electronics ) collect the money. it's very bad.



from
vel
ayyerbunklow
madurai.

Dear All,

I think SUN DIRECT is number one DTH Service Company where there is no service at all. Also they don’t bother about customer. Even their dealer and distributor has given a excellent training by SUN DIRECT to not to worry about customer problem and complaints.

In my area more than 30 people have changed their connection due to bad service from SUN DIRECT, to the other brand service providers.

Any one tell us that any other names in Worst service list?

We had purchased a Sun Direct connectin in Hyd. Things were fine there. Then i moved to Delhi on a job change. Since then the service has been erratic. They changed some satellite and since then most of the channels are not connected For eg - Malayalam channels - Asianet, Asianet plus, India vision, Amrita etc. The whole purpose of taking the DTH was to enjoy these channels from the south and i thought a DTH service provider based in South India would do better justice to a Southerner's taste. I could not have been more wrong.

THe customer care guys are least helpful. The guys sitting at the Satellite change service say "Aap ka kaam jaldi se jaldi ho jayega". They wont give you a deadline or a date by which things would be fixed. My "jaldi se Jaldi" is now running into almost one month.

Now I have gone back to my local cable TV provider. The Clarity is not H D but what is the use of H D when service itself is not available???

Regards
Sivaram K
Janakpuri
West Delhi

Hello Sir,
This is dinesh, I am calling from chennai.My sundirect smart card number is[protected].
we are nt receiving any channel from sundirect becoz of satelite direction.We are facing this issue almost 45 days.already we compliant to so many times no one responding.My Complaint number is sun100196.
Can u pls Resolve this issue asap.

I connected with Sun Direct since 30 Dec'09 and from Hyderabad.. But I really want to tell you that I haven't seen such a pathetic or you may call such a useless customer care service and DTH provider. First and fore moth we never gets the toll free number [protected].Sometime it says that 'Not exist & sometime it will give you busy'. If you contacts on[protected]luckily you gets connected) the Customer Care executives (Kranti, Pradeep, Pravallika, Madhav, Renuka) are very well trained that any activation problem they will solve within 48 hours (as per SUN Direct TAT).. which never comes to an end / solution...also they will hold you on line on average of 8 minutes and every time (how many times you call..) they will ask your address to send their technician. If you says that you already provided to the earlier spoken executive, they will give a reply to you coolly that "it's not updated in our system"...After updating the address "now your address got entered in our system' our technician will come to your place (as I stated earlier, there is no time frame at all)...Finally the certified technician will not at all come to your place at all. In case if you asks about your compliant number status and wants to talk to the floor Team Leaders / Asst. Manager / Manager, the well trained executives will reply you that " The compliant was forwarded to the concerned department and all TL's (Prakash), AM's and M's (Raghu Ram) were gone for lunch (around 2.15 PM on 24.2.2011) you need to call the call center again and again and again to talk to them. Thanks to the Sun Direct Team for training and educating the people on "How The Bad Customer Care Unit Works…"

Date 19/03/2011 Nimish Kothari 12 shubhada appartment
Sahjanand coll Road Ambawadi Ahmedabad
smart card number for sunDTH [protected]
Respected Sir,
We have a sun direct DTH HD connection since last 10 months, Due to satelite problem from company initially we are not able to watch all channel for more than three month, but company genuine problem we granted. But when we face hardware problem in set up box we contact regional office and after several attend they change set box (old one).All set up box have a unique ID number they deliver set up box but not inform software person to link my account to set up box, in spite of I received set up box I am not able to see channel.
I complain customer care on 16 (Ref:1-[protected]) they told me your complain resolve within 12 hours, but no result, on 17 th(Ref:1-[protected]) I connect costumer care they told me I forward your complain to concern department Is solve within 24 hours. After finish 24 hrs I contact on 18th they promise me next 24 hours complain will be solve. To-day I contact customer care they told me we already forward complain you wait.
Above problem I connect Mr. Raman (Hardware engineer)Mr.Bhavesh techitian, Mr Devang Software engineer in Ahmadabad
We paid Rs.7000.00 for DTH connection and 30/-per day we loosing and lot of expense of phone call, visit office several time
You are requested to help us and send query to concern department also put our complain in to your portal so other customer think twice to take sun DTH
Thanking you
Nimish Kothari

very poor response from sun direct

SUN DTH IS THE WORST DTH SERVICE I HAVE EVER SEEN. THEY DON'T BOTHER ABOUT CUSTOMERS AT ALL. IT IS ALMOST IMPOSSIBLE TO CONTACT THE CUSTOMER CARE EXECUTIVES. I HAVE RECHARGED MY SUN DTH WITH RS 220, BUT ISTILL IT WAS NOT ACTIVATED EVEN AFTER 30 MINUTES. WHEN I WANTED TO CONTACT THE CUSTOMER CARE, I GOT A MESSAGE THAT I ENTERED AN INVALID SMART CARD NUMBER. AFTER LOT OF STRUGGLE, I CONTACED THE CC EXECUTIVE BY ENETERING AN OPTION THAT I AM A NEW CUSTOMER, THEN ONLY I COULD GET THEM, AND I COMPLAINED ABOUT ALL THESE THINGS AND EXPRESSED MY UNHAPPINESS. I TOLD HIM THAT IF SERVICES ARE THIS POOR, I AM GOING TO CHANGE MY CONNECTION TO ANOTHER DTH, THEN THE CC EXECUTIVE TOLD THAT IT IS YOUR WISH. THE CC EXECUTIVES ARE VERY ARROGANT AND THEY DON'T KNOW HOW TO TALK WITH CUSTOMERS AND SOLVE THEIR PROBLEMS. SUN DTH IS THE WORST DTH. PLEASE DON'T GO FOR IT.

MURALI MOHAN

Set up box not working
Dear Sir,

I have the sun direct DTH connection since Sept. 23, 2008. They chnged set box is three times during these periods. Now also the set box is not properly working and I complaint to the Dealer, but there is no hopeful response. So I call to the customer care but I am not getting proper responce . So pls make necessary arrangements to replace/repaire the set box as early as possible.


Smart Card Number.[protected]

Rajasekhar Rao
Adambakkam,
Chennai,
[protected]

Set up box not working in 15 days
mob [protected]
smart card no [protected]

Dear Sir/Madam:-

I using sun direct dth connection since 28/02/2008. I have service my set up box for 4 times and they changed for 1 time during this period. Now the set up box is in service center in KALKAI AUDIO VISION in tambaram chennai 45 they are main dialer for sun direct. My set up box serial number <H[protected]> and they given old set up box serial number is<H[protected]> .I purchased on 18th nov 2008 first problem created they solved the problem 24th dec 2008 nearly one month i cant use sun direct i loss 75rs in that period. After 18/09/2009 problem and they tole nearly 1 week. Now again its problem 18/10/2009 again problem created. They said that they will give on 21st oct, again i call them they say 22nd oct, again i call they says they 23rd oct, again i called they says that 24th oct they will, now evening i call they says that they will give on 26th evening only. There is no any proper responce from dealer. So I call to the customer care but I am not getting proper responce i lock one complaint the complaint number <[protected]> caller name <THARANESH KUMAR> i am getting proper responce from him.So pls kindly help me and make necessary arrangements to replace/repaire the set box as early as possible.


Smart Card Number [protected]
Smart Card name Of G.Raghupathy
Yuvaraja.R s/o Raghupathy
Vandulur
Chennai 600048
Mobil Number:- [protected]

i using sun direct connection past two year now sound is not coming from setup box so plz resolove the problem as soon as possible