Sun Direct Complaints & Reviews

Sir

I am a SUNDTH customer for more than 1 year .My smart card number is [protected] and Set Top box Number is P[protected] .For viewing World Cup Football,my connection has been recharged on[protected] &[protected] and activated add-on FIFA ESPNSTSPN package on[protected] .But unfortunately add on FIFA package is not received till this day. When I am trying to view the channel 500(ESPN) and 502(Star Sports) message receiving is “E-80-35 Service is currently scrambled”. I have contacted SUN DTH customer care center (phone[protected]Chennai) ,[protected]Cochin) and[protected]Calicut)) for more than 15 times during the last 20 days. The same reply received from the customer care for the last 20 days is “It is a Technical Issue. A complaint has been registered and your problem will solve within 24 hour”. But no positive action to solve my problem is not seen taken from SUN DTH and i cancelled the addon package FIFA ESPNSTSPN on[protected]. Yesterday I contacted nearest SUN DTH dealer (MAS Vision, PP/7 393 H, Badusha Building,Opp. Ambadi Textiles,Kuttiadi Road,Perambra-673523. Phone[protected] and they advised to change the Set top box. As per their direction I have activated the addon FIFA ESPNSTSPN package again and changed my set top box with an old one (Set Top box Number H[protected]) supplied by that dealer. Now the message displayed is “No signal” and when I am trying to scan the channel, no channel is displayed. I have contacted customer care center at cochin on[protected] and they replied that it is a “Pairing issue” and will solve within 24 hour. But no action is seen taken evenafter 11 days.

I think the Set Top Boxsupplied by the dealer (MAS Vision, PP/7 393 H, Badusha Building,Opp. Ambadi Textiles,Kuttiadi Road,Perambra-673523. Phone[protected] is a defective one and it is the problem relating to Set Top Box. So it is the responsibility of the dealer to replace the Set Top Box and rectify the problems. But no positive action is taken from the dealer side.

Dear sir
i am sohelahmed from bangladesh feni chhagalnaiya two month ago buy sundirect box ..but till now i m not doing recharge card and do'nt doing on pakage ..change the case of that i dont know my password my card no...[protected]...and [protected]
sir i have to need my password .u write me ple how can i get my password .in my country more user of sundirect .i have a shope of desh accessories .i recharge sundirect all of the time .but the problem is password .how can i broke password would u write me ple
thenks regard sohelahmed

My name is KRV Reddy. I have taken a Sundiret connection on Sep 2008 in the name of KRV Reddy for ten months subscription.The smart card no is [protected]R for the past two weeks. I coud not receive any channel and getting error messages only [E16-4 Service is currently scrabled]. I have been rining the customer service for the past two weeks. Compliants Nos SR#[protected],[protected],[protected],[protected],[protected],[protected],[prot...⇄ and[protected]. These are my complaints against my problems. But, problem not shortout by customer care of sundirect till date from 08 Jun 2010.
Our nearest customer servicer number is[protected] and sun direct dealer Mobile No [protected]. Could you please give the orders and take necessary action. I am suffering since 8 Jun 2010. No one taken interest on my complaints till date. No response from customer care, Chandigarh, Jammu and Chennai.

With faith fully
KRV Reddy
Nagrota, Jammu

I have requested several dealers and complained to Sun Direct Customer care a number of times but no one attends my problem to shift my DTH within North Delhi. My Card No. is [protected] R .
I observe that Sun Direct provides the worst DTH customer service in India. This is my Second worst experience with Sun Direct.


A.Sriram
[protected]
sriram.[protected]@gmail.com

I am a subscriber of sundirect DTH. My set top box No is. [protected]. From 11.05.2010 I am not getting ESPN&Star Cricket channels, after adding them paying the subsription amount demanded by the operater. I registered my complaint on line. And their representative from tel No.[protected] (Ernakulam) contacted me and asked me to do some procedures as per their instruction. After 3 or 4 days, since no result came, they asked me to contact their dealer near to me, from where I bought the settop box to rectify the error. And when i contacted the dealer A&V sons net, Vadakkencherry, Palakkad dist, they asked me to bring the set top box to their shop. And aftersome time, they told me that the settop box is ok, you contact the customer care centre at no. [protected] to get the channels. And after may days attempt, i got the no and done some procedures as per their advice. The they told me that the mistake is with the settop box, you contact the dealer A&V sons to get the settop box repaired! This way that they are just fooling a customer, after collecting the subscription amount. Even though the dealer have provided some 6 telephone nos, they never attend the phone calls. Yesterday I added the channel ESPN paying 38 Rs. to view the world cup football. But of no use.Pl help

I have suffitionent balance to addon 054 (ESPN). I have made a request to ADDON 054
by SMS TO 58585 THROUGH MY BSNL NUMBER. BUT IT WAS NOT ACTIVATED.

i took this connection from chengalpet, tamilnadu,(smart card no.[protected]R) and has now brought it to kerala on shifting residence. On 06 jun, i gave a request (no.16 dt 06 jun) for refitting, to the local sun tv distbtr- channel vision, white city complex, payyannur, kannur, kerala. Despite assurances that the job will be completed by yesterday, 08 jun, it was not done. When enquired, they replied that it will be done only today 09 jun. Then i registered a complaint regarding this (complaint no.[protected]) with sun tv customer care no.- [protected] on 08 jun.
They first refused to record the complaint and told me to contact the local dealer again. After insisting , they recorded the complaint and said that it will be attended to, within 48hrs. When the local dealer refused to commit that it will be done today, i again rang up the customer care today by 1200hrs and complained. The executive there tells me to personally go and check with the local distrbtr and that phone call will not be good enough. Then i escalated the complaint and talked to Noor Mohammed who says that he will give another distributors no. and that i may contact them. He also says that the complaint will be attended to in 48 working hrs, that is 5 days. Then i asked to record a complaint for cancellation of connection due to poor response and attittude of the staff concerned. He categorically refused to record the complaint and said that this request will be taken by the distributor. This conversation took 50 mins as noor mohd was adamant and irresponsible and non-cooperative. He was so very least bothered that he even gave me his initial so that i can make a complaint against him. He also refused to further escalate the complaint saying that he is the final authority. After this, when i went to the local distrbtr, channel vision, to cancel the connection,
they say that i will have to contact the chengalpet distrbtr for cancelling connection. They however recorded my complaint for cancelling the connection (no.- 27 dt 09 jun). I also observed that they are not recording the date and complaint no. On my insistence,they put the complaint no.

Now, the sun tv service is so poor that you cannot attend the call and
give the connection, nor are you able to cancel the connection.

Please cancel my connection immediately. Since this is because of poor
service, also refund the charges for the remaining period of the
validity and also refund rs. 50/- for the 50 mins of call i made and
also refund another rs 50/- for the petrol charges i spent on going to
the local dealer, failing which, i shall be going to the consumer
court. this is the final notice.
--
j ajit kumar

This is to see if some thing can be done to help me out. I have recently moved from one house to other within Velachery, the distance between old home to the new is hardly a mile. I have called useless customer care and asked for help in the reinstallation. They asked me to contact the distributor where i bought the DTH set top box as expected.

I have bought the box in Vasanth & co Velachery (Settop Box Number: F[protected] / Smartcard Number: [protected] ) , i have called them and asked if they can guide me. They have given a number to call [protected] and [protected]. I have called them and asked if they can shift the dish to new location, they said they will do it for just INR 450. This amount is almost 5 months Subscription and asked the person if he thinks that is a reasonable charge. He gave a responce that it is my headache that i am changing the house so i have to pay.

Later called [protected] (Zonal office), and spoke to Aashiya (Nice voice but always answering in a painful rude tone). She transfered me to R Hema. Hema seemed to be helping every time i called, however she gave me multiple instances of assurance that she will try to arrange someone for INR 250. She has given me the names like Bala and team.

After giving my details to every employee of Sundirect they are giving me a Bhagavathgita of 450 INR again and again. I am wexed up following up with SunDirect.

I have disided to give a last call to Zonal office to get name who are responding to calls and doing nothing and got a stupid responce of security issues when i asked someone to spell the name of his collouge.

The above is the history for the past 5 days.

Today i got a call from Bala ([protected]) saying that he is sending a technician (Krishnamurthy - [protected]) on Wednesday 09th June for INR 300. I have asked him to guide me to the website where there are charges mentioned and he asked me to ignore all and get the job done with this engineer.

With the current markter trend and Globalization, it seems there is not value to the indian customers and no concept of customer satisifaction. There are many Gobal Market Players who does business abroad and know how things go. I am sometimes feels indians are not respected by indians Business Enterprenours to the level what we were by Britishers 60 years ago.


Kindly lookin to the same and Keep some space to the Customer satisifation in the indian markets. Please try to help me and let every know the charges so as to plan for these type of changes.

I hope something will be done for these kind of issues in a fast track and let us see if my issue will be fixed tomorrow.

1) 14-May-2010 - Service request to Sun direct Helpdesk[protected] for shifting DTH due to change in address within city. They hesitated to provide a request No. and informed to raise a request with dealer. Contacted dealer (distributer ID[protected] on their helpdesk No. 91-[protected], 63, 64. ETA(Expected Time of Arrival) of service engineer given 17-May-2010. They hesitated to provide a request No.

2) 17-May-2010 - Follow up with dealer. New ETA given 20-May-2010.

3) 20-May-2010 - Follow up with dealer. New ETA given 24-May-2010. Again hesitated to provide a request No. New ETA provided 28-May-2010.

4) 1-Jun-2010 - Contacted Sun direct Helpdesk (Sugandhi) and explained the situation. Now they have given a request No. [protected]. New ETA provided 4-Jun-2010.

5) 5-Jun-2010 - Follow up with Sun direct helpdesk (Abdul). Issue escalated to their Manager Murali. Murali informed within one hour Mahesh will call me and new ETA provided 7-Jun-2010. - No one called up from Sun direct.

6) 8-Jun-2010 - Raising this online complaint against Sun direct TV Private limited with Indian Consumer Complaints Forum for not providing timely service after sales.

Info: Date of purchase of DTH connection - 15-Feb-2010, Smart card is still active and first recharge date given by Sun direct is 15-Jun-2010.
-Jeevan Krishna, Phone. 91-[protected], Contact me over mail/ phone if you need further information.

Sun direct tv are the worst cable – dth provider. While purchasing any package they will get your signature which says in very very tiny print ..that they can discontinue any channel any time with or without prior notice. I purchased metro north pack which was quite comprehensive with many many nice channels, but immediately after 15 days 4 channels got discontinue and they say i[censored] want to see them then I will have to pay extra, again after 2 months 3-4 more channels got discontinued … they pls do something abt that. Either they shd refund my amount or they shd start those channels again… plsssss help me….

sir,
our service of sundirect games is not available in my se top box(smart card no:[protected]).I call a custamar care no [protected] but they told you contect your distrubutar
kindly do the needfull as soon as possible
my contact number is :[protected]
thank you
shafi

Dear Sir,

sir one setup box and smartcard not working (smart card number [protected]) since 15day’s I have given complaint for this problem but they are not respond for my problem. Many times I have approach sun direct AP customer care and dealer the problem was not solved. please help for this problem whom I have to escalate for this problem. They given register number for my problem number is [protected]

We had Sun Direct DTH Service which was working fine until a week before. A week before the Setop box was changed and since then we are not getting the DTH service. We have made multiple complaints to the Sun Direct Service line but the issue has not been resolved. Moreover they do not even seem capable of resolving the issue. We have asked them to replace the setop box but they are not taking it seriously. We believe they are doing this because we have already paid the money for the service. Is there any way of getting the money back, which we paid for a service which was not delivered.

HI,

I had recharged Sun Direct for 1 year with amount 1310/-. Sun direct Activated just 6 months plan and takes off the full amount. By talking to their call centre, each time they tell me that the problem will be fixed within 24 hrs. It has been more than 45 days now, the problem is not fixed.

My Sundirect smart card # is [protected].

I requested Sun Direct to refund the 6 months money, since the money has been taken for no reason.

I dont get proper repsonse from them and they still claim that the problem will be fixed and amount will be refunded back to my account.

I have lost hopes with sun direct.

Please help to solve this problem.

Regards,
Nagabhooshan

The call center executives are of the worst quality. I had to wait 5 Hrs for three days consecutively to reach one of them. I wanted to purchase an Add-On. After getting connected, one very poor english speaking executive came on line and took 30 more minutes to understand my requirements. After understanding the requirement he did a goo[censored]p by changing my basic plan that incurred an extra cost of Rs 120 and a loss of Rs 99 (Total Loss: Rs...

The DD National channels are blocked by SUN Direct DTH whenever India's matches in the ongoing ICC T20 World Cup 2010 are telecasted by DD National. As you know DD National channels are free channels. By blocking this only on the match day is to indirectly force the subscriber to subscribe to ESPN & Start Sports by paying Rs.40/- to view the matches. Is it not against consumer rights. As many o[censored]s know SUN Direct DTH is run by a Minister in the Central Government. The Central Government spends lot of money in educating consumers about their rights but a firm run by its own minister is acting against consumer rights. Can't we question this ? If questioned will there be any action against SUN Direct DTH. Is consumer rights in India is only on paper ? When are we going to have real consumer rights ?

sir
ihad recharged your sun drect at the amount of 110rs till now not getting any reply
plz help me from this problum
my sundirect no [protected]
irecharged through oxigen .com
sundirect compliant no[protected]

I HAVE RECHERCHÉ MY ACCOUNT DATE OF 10 FEB FOR THREE MONTH BUT I HAVE RECEIVED ONLY 2 MONTHS VALIDITY, & I CALL OUR SUN DIRECT CALL CENTER MANY TIMES THEY ARE NOT REPLAY ME , TODAY I HAD CALL THE CALL CENTER THAN THEY REPLY ME THEY HAVE DEDUCT MY 120 RS , THEY ARE TOLD ME BECOUSE OF I HAVE TRANSFER MY CHANNEL HINDI TO MARATHI & MARATHI TO HINDI BUT I HAVE NOT RECEIVED ANY CHANGES FROM SUN DIRECT SO, WHY HE DEDUCT MY AMT, I HAVE GIVE HIM MY 3 CONTACT NO BUT NO ONE REPLY ME FOR THAT EVERY TIME JUT HE SAY I CALL YOU BACK BUT NO ONE ME CALL , I REQUEST YOU WANT REFUND MY AMT PALS DO THE NEEDFUL

I am a subscriber of Sundirect DTH for the last two years.Inspite of my repeated enquiries and requests for inclusion of a protestant christian devotional channel in malayalam is pending.The Powervision TV channel is the most viewed and wanted channel among the keralite christian community and hence I request the authorities to consider including POWERVISION TV which is free channel in the platform of SUNDIRECT for the beneifit of the subscribers.
Tahnking you
Varughese.

My name is Anila.I have taken a Sundiret connection on Jully -2009
in my mother's Name [Padmini] for one year subscription.The smart card no is [protected] for the past two weeks .I coud not recive any singal and getting error messagesonly[E16] . I have been rining the customer service for the past two weeks .The number is([protected] )
This is our nearest customer servicer number.But now he did not responds.At the time of purchaseing the sundiret he agree to me one year subscription .Then am give him 2,250 rs .I have made more than 50 calls . Till now no response.He do not send any service technicians.
Could you please call the delar and take the action.

With faith fully
Anila .s
Kayamkulam