Sun Direct Complaints & Reviews

File a complaint to Sun Direct

Having problems with Sun Direct?

File a complaint and get it resolved by Sun Direct customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

Satellite, Cable DTH TV

Sun Direct

Sun Direct reviews & complaints page 123

Newest

Newest
Most Helpful
Most Popular
Resolved
Contains Photos or Videos
Oldest

Dear sir,
at the time of taking sundirect i actually having misconception that ur customer service is good as u are the new player enter in the indian market, but i am wrong as the worst/pathetic customer care you have .u people are not reviewing ur customer care people.u just shut down ur bhubaneswar customer care no[protected] as i have tried 300 times but no body will pickup the phone always engaged, & my mob bill will 600 /-.who will pay this money and also on comparision from tatasky their people reach the home for any service.
i[censored] people don't strong the customer service then dont lunch the service across india.
my punchline for ur service "less money more headache.

Aug 13, 2020

Complaint marked as Resolved

View replies

bharathstylo

from Mumbai, Maharashtra

May 28, 2014

Dear Sir,

I have recharged my sundirect sd for Rs155 on 26.5.14 using HDFC online banking. my transaction id is 19700345. that amount was not used to recharge my dth account nor was it refunded into the bank account.

Smart card no - [protected]
Name - Maria christinal

During the past three days i have spoken with about 7 of your customer care ([protected]) associates, there were very unprofessional, lethargic, unaware of simple logic that HDFC bank has an option in its net banking to recharge DTH services.Among the 7 two of your associates Namely SHIVA and AJAY could not provide proper customer service that they went to the extent of disconnecting the call during the conversation.

The customer care office is from trichy is what the information we got from one of your associates.

If you people are not able to resolve customer problem Kindly shut it down.
Very bad, pathetic, damn poor service. I am working in public sector I'll not suggest any one to buy this product.

take some action else u will shut down soon!!!

Regards
Bharath
[protected]

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

I had brought sundirect dts till last month was not working.then i have brought Rs 100.recharge card but i could not recharge it .cause[protected] number not responce.
Then i tried mobile recharge but no responce what can i do.
Note;Smart card no R[protected]
setup box no HO[protected]
My Recharge card s no;T[protected]
pin no;[protected]
Please activate it.
Regards,
Janakiraman.S

Aug 14, 2020

Complaint marked as Resolved

View replies

Sindha Yashpalsinh Dolatsinh

from Chennai, Tamil Nadu

Sun Direct DTH TV — Not Activated

Resected Sir,

I have purchased Sun direct from 38, kungunjresi plaja road bharuch in bharuch, on 2 Jan2009. Amount is paid at the time of purchasing. But till the date it has not been activated.
please take the descision at the earliest.

thanking you

g.ganesan

i have paid advance up to next march 2010 for subscription for sun direct tv channels with additionals telegu @ kannada paid channels. but now shown that channels are scrambled even though i paid additionally for the additional channels.
my smart card #[protected]R.

please activate the additional channels

d.rajarajan

from Bengaluru, Karnataka

last week i recharge 25 rupees set max chanel card, but not activated. pls activate it

manjeet

from Adampur, Punjab

ghjfgjfg mjgn vbnmj
jhgjghjmkh jdfhjghjkjjfgjkmnbm
ghjghjghjkgmfnmbcvljm, fkdjdf vd ufg hfbdgfiere fdfad gf mjgfkF
SFGS I9FJDSFVJKSDHOSJNOKSFsdfgsf
hsghjd fpjkdfsdf'hghfg
hfg
hfg
h
fg
hfg
fjnh
j
fhjfg
fghfgjdfjf
j
fgjfgj;fg[i jgfp;glhfg
bp[lkdgjopsdkg[]sdf;kghjpdjgkdf;fghfg
gdghgfg
h

g
hfghgh

ganesh

from Coimbatore, Tamil Nadu

i have problem in recharge via online and[protected] phone number not work properly

godwin.vinoth

from Kodungallur, Kerala

im godwin sundirect plese activation Full chennai ok

sharad ghatge

from Bhusawal, Maharashtra

online recharj kaise karna mera khudka net conetion hai

godwin.vinoth

from Kodungallur, Kerala

[protected]

rajendrakumar

from Chennai, Tamil Nadu

Recharge and activation problem
I had brought sundirect dts till last month was not working.then i have brought Rs 100.recharge card but i could not recharge it .cause[protected] number not responce.
Then i tried mobile recharge but no responce what can i do.
Note;Smart card no [protected]R setup box no C[protected]
My Recharge card s no;T[protected]
pin no;[protected]
Please activate it.
Regards,
V.RAJENDRAKUMAR

sandeep kushwaha

from Noida, Uttar Pradesh

Viknesvarane

from Hyderabad, Telangana

I need "Star Cricket" e-recharge card.

baskaran

from Cuddapah, Andhra Pradesh

mysmartcardnumber r[protected] myboxno. H[protected] MysundirectrechargecardserialnumberT[protected] Myrechargepinnumber [protected] poorresponseandcannotrechargepleasehelpme rechargecardamount 100rupees

baskaran

from Cuddapah, Andhra Pradesh

NO RESPONSE MYSUNDIRECT SMART NUMBER r[protected] MYSETUPBOXNO H[protected] MYRECHARGEAMOUNT RUPEES 100 MYRECHARGECARD SERIAL NUMBER T[protected] MYRECHARGECARD PIN NUMBER [protected]

R.JEEVARAM

from Chennai, Tamil Nadu

I have recharged for Rs.506.00 to extend validity upto six month on 01.06.09 for my connection no.[protected] R.But, this connection is not activated for sun net work channels.Please do needful for me and send reply to this e- mail id.

Thanking you,

R.jeevaram.
[protected]

baskaran

from Cuddapah, Andhra Pradesh

COMPLIANT NO.3 RESPECTED SIR, MY SUNDIRECT SMART CARD NUMBER r[protected] MYSETUP BOX NUMBER H[protected] MYRECHARGE AMOUNT RUPEES 100 MYRECHARGECARD SERIAL NUMBER T[protected] MY RECHARGE CARD PIN NUMBER [protected] I CANNOT WATCH TVPROGRAMES FOR 4DAYS SUNDIRECT HELPLINE NUMBER[protected] ISVERY BUSY I CANNOT CONTACT THAT NUMBER FOR FOUR DAYS AND MOBILE RECHARGE IS CANNOT RECHARGE MY EMAIL ADDRESS IS [protected]@yahoo.com PLEASE HELP ME THE SUNDIRECT HELP LINE IS VERY POOR RESPONSE TO CUSTOMERS MY CONTACT NUMBER IS[protected] THIS RECHARGE PROBLEM IS CONTINUSLY MONTHLY MONTHLY PLEASE RESOLVE PROBLEM AND HELP RECHARGE ACTIVATE PROBLEM

baskaran

from Cuddapah, Andhra Pradesh

no recharge till this time no response sun direct customer care

baskaran

from Cuddapah, Andhra Pradesh

no recharge till this time no response sun direct customer care

baskaran

from Cuddapah, Andhra Pradesh

no recharge till this time no response sun direct customer care

baskaran

from Cuddapah, Andhra Pradesh

no recharge till this time no response sun direct customer care

senthilraj

from Tiruchirappalli, Tamil Nadu

MY SUNDIRECT SMART CARD NUMBER r[protected]
SETUP BOX NUMBER H[protected]
RECHARGE AMOUNT RUPEES 100
RECHARGECARD SERIAL NUMBER [protected]
RECHARGE CARD PIN NUMBER [protected]
any time helpline no is busy please recharge and activate immediately
thank u

sethu

from Chennai, Tamil Nadu

very poor customer care service. i had spend rs50 for customercare service telephone to solve my Rs.100 recharge problem .but problem still remaining

s.sivashankar

from Amalapuram, Andhra Pradesh

i have brought Rs 100.recharge card but i could not recharge it .cause[protected] number not responce.
Then i tried mobile recharge but no responce what can i do.
Note;Smart card no [protected]
My Recharge card s no;T[protected]
pin no;[protected]
Please activate it.
Regards,
s.sivashankar...

customer care service toooooooooooooo worst

vinu

from Razole, Andhra Pradesh

the worst, dth work in india, is sundirect, they markte showing channel, and with out minumum guareente, they reomve it and they dont activitet add on channels after payment, they dont lift phones, toll free will not work, the worst and the waste dth in india, cheating peoople with south sentiments.

THIYAGARAJAN.A

from Madurai, Tamil Nadu

how can i recharge my account because i trying to recharge so many ways but no use. u give a connection in all over the india but recharging is a big problem then how wacthing our favourite programs pls try change recharging method.i want see macth in star cricket i got recharge card before one week but now itself i cant recharge it what can do

matamsuresh

from Hyderabad, Telangana

my smart card number [protected] R,

box number H [protected] is not working

Plz action immediate

thanking you
matamsuresh

Karthikeyan

from Ernakulam, Kerala

I recharged the Sun Direct. But there is no connection still. for the past two days. SUN Direct is worst cutomer care.

They are giving advertisement as Rs.75. But we need to pay Rs. 125/- for minimal recharge. I don't know what shall we do?

This is the worst group in TN doing all the things.

siddique

how will check my balance?

k.prakashraj

from Chennai, Tamil Nadu

sun direct

rajendrakumar

from Chennai, Tamil Nadu

Recharge and activation problem
I had brought sundirect dts 2 days was not working.then i have brought Rs 100.recharge card but display the msg for scrambled for net working.this msg is again and again display
Then i tried mobile recharge but no responce what can i do.
Note;Smart card no [protected]R setup box no C[protected]
My Recharge card s no; T[protected]
pin no;[protected]
Please activate it.
Regards,
V.RAJENDRAKUMAR

Aji peter

from Chennai, Tamil Nadu

Sun Direct — Activation/recharge problem.pathetic service

It is pathetic to mention that I have taken a burden on my head buy purchasing sun direct dish & receiver. The packages and charges are not known even to its distributor. During my last six month dealing with sun i was out of service for at least two months altogether and suffering now. The cunning advertisement mis guids everyone at the time of purchase itself.

the man at customer care replays like recorded voice, eager to say "thank you for calling" and to cut off without listening to the complaint.

Infact you are denieing the freedom to aquire knowledge and information.

it is really a slaughter shop.

Raj

from Salem, Tamil Nadu

Hello sir,
i am missing in my smart card number. so please my smart card number
my smart card phone number [protected]

Raj

from Salem, Tamil Nadu

am missing in my smart card number. so please my smart card number
my smart card phone number [protected]
my E-Mail Adderss : k.[protected]@yahoo.com

Raj

from Tellicherry, Kerala

My smart card number missing. so please my smrt card number .
My smart card phone number [protected] but this number not work.
so My E-mail address : [protected]@shreesystems.in immediately
thank u

Krishnamurthy

from Palghat, Kerala

ALWAYS NOT ABLE TO CONTCT THE COMPLIANTS. LOOKS LIKE GOVERNMENT AGENCY.

GOKULAN

from Mumbai, Maharashtra

I had brought sundirect dts last 4 month . When i pay the recharges, please details,
I am in Ullasanagar, Thane Dist, Maharashtra.
Our ID no:SC[protected]R

Please confirm the same & give the addresss of Agent name in Ullasanagar or kalayan.

Thanks & Regards,
Gokualn

gopal

from Thrissur, Kerala

Every time i try to recharge Sun DTH getting problem the number always busy even if we get line for Rs 100 recharge we need to spend Rs. 10 on telephone. Today morning 9.30 AM i recharge till 8.00 PM. The connection not activited. Every time same problem today sunday whole day good program in Vijay TV lost. My Smart card number R[protected]. Can any suggest can we proceed for case in consumer court.

I request people not to go for sun dth you will loose your peace...

gopal

from Thrissur, Kerala

Every time i try to recharge Sun DTH getting problem the number always busy even if we get line for Rs 100 recharge we need to spend Rs. 10 on telephone. Today morning 9.30 AM i recharge till 8.00 PM. The connection not activited. Every time same problem today sunday whole day good program in Vijay TV lost. My Smart card number R[protected]. Can any suggest can we proceed for case in consumer court.

My contact number [protected]

I request people not to go for sun dth you will loose your peace...

Indias richest family earned through bride, sucking the blood of people.

Ramakrishnana

from Pune, Maharashtra

I had brought it before 6 months.I will recharge Rs220/- but did not having the balance i will recharge at saturday evening 24/10/2009
Please kindly take the action
Kindly requested
My smart card number is [protected]r
R.Ramakrishnan
[protected]

Reghu

from Bengaluru, Karnataka

I took one connection in last week 24/10/09 ... But it is not activated till (26/10/09). i called sun direct customer care and given the complaints.

radhakrishnan

from Chennai, Tamil Nadu

Sundirect — recharge successfully-without getting channel

I had recharged my account on 19.10.2009 through recharge card. But it was not activated, I am not getting any channels on my TV.(my card No. [protected]) On 20.10.09 I called up customer care[protected] toll free no [protected]- not getting line), they booked complaint & gave me ref no-[protected] same time I reported to local dealer[protected]. This problem was not attended. Again I called up again and again . On 07.11.09 again I called up customer care, they not given proper solution, then I called up local dealer ( golden Flates, Mugappaire, Chennai), they toled me, there is no complaint booked in their register, then I started shouting till shouting tan tana tan tannnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnn

Alice Francis

from Bhubaneshwar, Odisha

there should be recharge and activation facility for the customer. Once if it is deactivated, it is not gettting activated automatically after recharge by net.

narasimha

from Hyderabad, Telangana

worst i rechargd 4 days back...

apex

from Tiruchirappalli, Tamil Nadu

how fare to recharge 6 month?

Karamatali

Hi, If any guys need help to recharge please email me.

Krishna Viswanatha

from Pune, Maharashtra

SUN DTH — TOPUP problem

Hi,

I have taken the SUN DTH in Thane Maharashtra in the month of April 2009. During the setup I requested to activate basic TELUGU package and they said OK and recharged it to TAMIL. Irrespective of several calls their dealer has not responded properly. Then I called the customer service and they say it can be re-activated only during the next renewal.

Recently I thought to activate and add-on so I topup with 50 Rs through online. Surprisingly it was not added to my balance and I called them multiple times and they say their system is not working properly and ask me to call after 15 mins. The same answer is for two days and I called almost 10 times. One day they say they will discuss with their manager and kept me on hold for more than 15 mins and say it can be done by tomorrow. I checked after 24 hrs but no use, again I called their customer service and he puts me on hold without any response. For a 50 rs topup I spent 70 Rs for my calls. I even sent a mail to them through their website but no use. What to do with these people???

jkrathan

Sundirect — reactive

my name is c.kumar ,Im recharge my smart card no -R[protected]
MY Recharge voucher pin no-[protected] pleas take action to be active my smart card

pandiselvam.m

from Nagercoil, Tamil Nadu

smard card no.[protected]

pin no. [protected]

all ready iam recharge today 02.02.2010 5pm but no activation

pandiselvam.m

from Nagercoil, Tamil Nadu

smard card no.[protected]

pin no. [protected]

all ready iam recharge today 02.02.2010 5pm but no activation

pandiselvam.m

from Nagercoil, Tamil Nadu

smard card no.[protected]

pin no. [protected]

all ready iam recharge today 02.02.2010 5pm but no activation

nazmul

all this sun box are active on cable network in bangladesh.stop it's immediately.

TEN SPORTS=BEFKFKHNSSQ.
ETV BANGLA=CGEKOJOKRSQ.
STAR JALSHA=GHEHLJNRQSQ.
UTV ACTION==JGEHLSNRQSQ.
SAT MAX=====ILHKOJOKRSQ.

Ram

from Bengaluru, Karnataka

very poor customer care service...all time busy busy...i dono..whom they were talking?

senthilkumar

from Bengaluru, Karnataka

custamer care not attend the call

Saji V Kuriakose

from Bhubaneshwar, Odisha

I activated Setmax on 12/03/2010 for viewing IPL thorugh their site. The site shows it is activated and the amount for the same is accounted. But I hav not recieved the sevice even on 14/03/2010 evening... I tried thier help lines several times. but no use " all the lines to this route are busy..."

What a poor service from themmmm.. really poor...

J KISHORE

from Jabalpur, Madhya Pradesh

PLESE ACTIVATE MY ACCOUNT I HAVE RECHARGED WITH 100 RUPEES TOP UP LAST WEEK
[protected] IS SO BUSY ACTIVATE TELUGU BASIC PACKAGE

subramanian

from Madurai, Tamil Nadu

I have recharged one year subscription.but free set max IPL does not shown. my smart card no. [protected].please tell what is the problem.

banumathi

plese sir forget my password smart card no [protected] ...boxnumber.H[protected] please

RAJEESH AG

from Bengaluru, Karnataka

not activation in addon package smsrt card no.[protected]

shanthiraj

from Salem, Tamil Nadu

set max channel — channel not activated

we have paid two months subscription for setmax channel from 12.3.10. i could not get setmax channel from today. Message E16 service is currently scrabled. please let me know the reason

ramanathan

PRAKASH

from Thrissur, Kerala

IH I AM PRAKASH ALL RADE SET MAX CHANELL ALLREADE ACTIVATAT TV IS NAT COME PLESE ACTIVATAT BEALNCE 48.00 RS

vinod70

from Pune, Maharashtra

Dear Sir,
I brought sun direct HD. I have recharged my account by Rs 200 today through online by using ICICI debit care. However when in call to customer care of sundirect they are saying it is not recharged and the amount balance (Topup) in sun direct record showing nil. Whereas when I check my bank statement it shows the amount Rs200 has been debited and paid to sun direct. Request you to please guide me and kindly get my topup or reverce the amount to my ICICI bank account.

When I called to the Pune dealer they are not responding neither guiding me properly.

Regards
Vinod Manchi

zeeshan289

i am zeeshan form lahore my home on is sun direct yestday no signal all chanal plese mojy baty kab tak signal on ho jay ga plese tuly me zeeshan [protected]@yahoo.com

abdulmalik

whats a proplam signal proper not come at10 days.

hussain57

hello sir, iam brought a new sundirect receiver last month but now that is not working. smartcardno;[protected]. then setupbox no;p[protected]. plss sir can u active it .

hussain57

HELLO sir, my name is hussain, i broudht a new sundirect receiver last month .but that is not working .what is the problem? if activation problem pls active the service .smartcardno;[protected], setupboxno;p[protected]

JAYA PRAKASH NARAYAN

from Bengaluru, Karnataka

Sun Direct DTH — CHANNELS NOT UPTO THE LIST EXPLAINED

I have procured sun direct on 1st Jun 2010 after 10 days since there were satellite problems all channels were disrupted and i wasnt able to view any channels for 1 week now they have released only a few channels and restricted most of the important channels and the FM Radio is also not coming - When called up to the Call Centre they promise that it will be done shorty but after one month also it is not rectified. I want to file a case against SUN DIRECT PVT. LTD as a customer.

Please guide me in this respect

Swaminath shekar

from Mumbai, Maharashtra

One of the worst services ever and please whoever it may concern, pls dont take sundirect connection

saaaaaaaaaaj

from Gurgaon, Haryana

i didn, t seen my channels properly from one month some channnels such as asianet plus, kiarali we these channels are could not seen and waiting other chaneels couldnot seen properly so please tell me or call me .[protected]. i live in nagpur (maharashtra)
my smart card no. is [protected] (r)

ks_1805

Same situation in Delhi, from last one month not able to get all the channels properly only in the evening by 1800hrs 3 channels comes and by 2200hrs it goes, whenever we call they said wait for 2 days, wait for 7 days. We want our money back & want to file a case against them

litonhasan

pleases basic pack active . my ve numbers[protected]. name- nakul sarkar. current balances - 277 rupe.

ramesh123kumar

from Malappuram, Kerala

Sun Direct DTH — Sun Direct DTH Not Working

Sun Direct DTH Not Working Massege No Signal Found

Smart Card No. [protected]R

Please Check Error

gopikuttan

from Mumbai, Maharashtra

Sir, I am Gopi from Kerala., Today I recharged my sundirect account on internet via recharge voucher. but after i hour no picture show on the TV screen. please activate my connection. my smartcard No: is[protected]. now my balance is Rs.113 . 24/-

shanjay2009

realy almost four months not working...there is no e-mail...im in kuwait...

shanjay2009

im in kuwait...last four month sun direct not working, , ,
my card no-[protected]R

khanderi

from Bengaluru, Karnataka

Sun Direct DTH — Sun Direct DTH not working properly..

Our Sun Direct DTH is not working properly and we are not getting some channels which we used to get. The 24 Hour helpline is not getting and its always busy and not able to give complaint. There is no response from the Company for the email compalint lodged. very very poor service.. Totally unprofessional approach..

nsankesh

Sun Direct service worst service. they not able to give service to their exsisting customer. fast 1.5 month i am not able to get the service person in bangalore it self, then what about rural area..totaly it is waste of moneny & time

from
Naveen sankesha
bangalore

Palanikumar_tvr

from Chennai, Tamil Nadu

Hello Sir,

I have recharged my sun direct account and i could see top was done on the net.But still (after 2 hours) i got "Service is scrambled" message on my screen.my smart card number is going to be "[protected]"...I was not able to reach their c.care number..

Thanks
Palani

vc skariah

from Mumbai, Maharashtra

Sun Direct DTH — DTH NOT WORKING

SUN DIRECT DIST ANTENA. PICTURE NOT GETTING FOR THE LAST 2 MONTHS. NOBODY IS ATTENDING OUR COMPLAINTS.
TV IS NOT GIVING PICTURE DUE TO SUN DIRECT DTH.

vc skariah

from Mumbai, Maharashtra

SUND DIRECT IS VERY POOR SERVICE. NOT WORKING FOR LAST 4 MONTHS.

vc skariah

from Mumbai, Maharashtra

I have fed up witht the services of Sun Dirct.
vc skariah -[protected]

vc skariah

from Mumbai, Maharashtra

CAN U DEPUTE SOMBODY????????
VC SKARIAH [protected]

V.thirukkaumaran

from Chennai, Tamil Nadu

yes. I recharged on 31.10.2010 and so many phone calls from me to[protected] for activiation for which the receiver reply is that they activate through technician within 48 hours from the date of recharge. Till today nearly 15 days have gone, no activation for me. The receiver on the other side, giving reasons is whether true or lie, beccause, every receiver on the other side assured that the activation will be within 48 hours. For complaining itself I have spend more than Rs.70/-. This shows the service is very poor to customer.

jcrchandru

from Mumbai, Maharashtra

it is de worst of all brands that i have ever seen, such a shame to maran, he can better sell this out and start a petty shop if he is not able to solve the issue, i have rasied the complaint on 22 nd september IN HYDERABAD and still the issue is not resolved.

iyappann

sandeephbk

from Kalpetta, Kerala

Jan 23, 2011

Sun Direct DTH — sun direct dth is not working

sun direct dth is not working for past 3 months and no response from customer care.
if we call there s no proper response . I am really annoyed of their response... worst response from sun direct.

Regards
sandeep.s
[protected]

neelamegan

from Muluppilagadu, Kerala

Jan 31, 2011

set of box no- [protected]-R,
Already problem complient no : 1-[protected]
Attend person - Floor p l . Anitha,
Sir,
due to for satiliet problem please you will adjus my dish, last 3 month passed this problems so already i was complient above mentioned complient number, no response to till date, kindly i request for service my sun direct dth

regards
M.Kumaresan
# 25, Sanjai gandhi nagar,
3rd street,
Chrompet,
Chennai-600 044.
Mobile no: [protected].

YOHANNAN

from Hyderabad, Telangana

Feb 22, 2011

Hi,

I have recharged sun direct account still not yet activated please do the needful my card number is [protected] channel Malayalam for one year period

sivabo

from Pune, Maharashtra

Feb 23, 2011

Sun Direct DTH — sun direct DTH NOT working

not getting sun direct DTH signal for past 2 days..... poor customer care service...

abbasp4646

Apr 11, 2011

I have recharged for Rs.110.00 to extend validity upto one month on 08.05.11 for my connection no.[protected].But, this connection is not activated for sun net work channels.Please do needful for me and send reply to this e- mail id.

Thanking you,

Khaled-Ahmed-Titu

Apr 20, 2011

Dear Sir,
My smard card no.[protected]
Now Belens Rs.77.44 i can't see any channel whoy
pls active my smard card no.[protected]

Nandu Mohan

from Delhi, Delhi

May 22, 2011

our DTH connection is not working for the past 2 days.hence please do the needfull

subscriber name:Mr.Mohanan pillai
Address :322/B DDA FLATS GAZIPUR
DELHI-110096
contact no. :[protected], 22731973
smart card no. :[protected]
set top box no. :P[protected]

maharshirituraj

from Pune, Maharashtra

Aug 25, 2011

SUN DTH — Service not provided by SUN DTS

I am SUN DTS customer my Sun card number is [protected] . I recharge my SUN DTS account on 21st July 2011for six month plan with free of one month but they are not provide the service on till date . we already inform to customer care but then ignore the issue the entire time . I shared some complain number with date :
14th August 2011 complain number is 1-[protected]
20th August 2011 Complain number is 1-[protected]
21st August 2011 Complain number is 1-[protected]
Every time they committed that your problem will have to closed before 24 hours . but this is pending on till date .
I request to you please close this issue and charge the penalty that they provide the three month extra service without fee. I will very obliged to you for taking the necessary action in this regard

balajivkp

from Mumbai, Maharashtra

Feb 2, 2012

SUN DTH — RECHARGE OF SMART CARD

MY SMART CARD NO.[protected]
I Want to my sun DTH smart card balace.
Please send reply my email id.
[protected]@yahoo.in

Rakesh1987

from Delhi, Delhi

Feb 15, 2012

SUN DTH — Regarding Activation

I have recharged my no. for Rs.1000 on 10/2/12 order id R[protected].
But it is yet credit to my account. SO I raised om Saturday complaint no, 1-[protected],
I was told it will be done with in 48 hours,but did not get any response.
When I called again on 13/2/12 they told it is at back end they will correct it as soon as possible by end of day and
gave new complaint no.1-[protected]. so when your 48 hours gonna end?????
you guys will deactivate on time. why not activate as soon we recharge?? Is there any compensation for this delay???.
These are the SMS which I got,
SR # 1-[protected] for complaint >Balance not credited on 2:41PM on 13/2/12.
SR # 1-[protected] for Enquiry >Information on Open SR Status not credited on 3:32PM on 13/2/12.
SR # 1-[protected] for Request >Escalation on 3:33PM on 13/2/12.
SR # 1-[protected] for Enquiry >Information on Open SR Status on 2:32PM on 14/2/12.
SR # 1-[protected] for Enquiry >Online Walk - Through on 2:48PM on 14/2/12.

Whenever I contact them they gave same answer saying its at backend, Those people will contact you as soon as possible. I really dont know when there 48 hours will get over. Can I get compenstaion for this delay???
Please help me.

Regards,
Rakesh

rajireddy69

Mar 13, 2012

dears

pls dont buy any sundirect new connections, better go for airtel, TATA, Relaince, or any other u like, but dont buy sun direct, very very stuppied company packages, i have paid 3090 packages, subscrabtion for 12 months, mother chod sales man Mr.Hanumanth, contact no [protected].

subrata singha

from Nagpur, Maharashtra

May 31, 2012

Sun Direct customer care is deaf & dumb.They are very slow in activating but particular about cutting off the services without informing. They are not following the terms and condition. The chennels which were guaranteed in the catalog are also cut.
I have recharged for Rs.150.00 to extend validity for next month on 27.05.2012 for my smart card no [protected]. But, the service deactivated on 29.05.2012 at 12.30P.M. after deducted my A/C balance. Please do needful for me and send reply to e- mail [protected]@gmail.com.
--subrata singha 9/38, Paulbagan Lane P.O.Belurmath, Howrah-711202 Ph No. [protected]

GOPUnand

from Muluppilagadu, Kerala

Sep 24, 2012

SUN DTH — CHARGING ISSUE

NEVER BUY SUN DTH THEY ARE INTERNATIONAL FRAUDS
Worst ever customer service for SUN DTH NEVER OPT FOR SUN DTH I[censored]R PLANNINMG TO TAKE A DTH CONNECTION

renajit

from Chennai, Tamil Nadu

Nov 13, 2012

After recharging 3 month malayalam basic plan it is not activated. I tried to call center many more time i never get them. I spend more money from my phone. Sun direct is low price but customer care center is not good. my smart card no: is [protected]

santus

from Bengaluru, Karnataka

Nov 13, 2012

what is happining to the recharged amount ?
The activation period is shown !! but not to view by the tv so so many days the amount is in vain
the software must be user friendly !!
without any kind of ambanguity !!

n.kanagaraj

from Mumbai, Maharashtra

Apr 13, 2013

Hi,

I have recharged sun direct account still not yet activated please do the needful my card number [protected] channel tamil for one month peried

n.kanagaraj

from Mumbai, Maharashtra

Apr 13, 2013

Hi,

I have recharged sun direct account still not yet activated please do the needful my card number [protected] channel tamil for one month peried

Helpful

1 other people found this review helpful

1 found this helpful

113 Comments

Post your Comment

Comment Guidelines

Hi,

I had bought a Sun DTH recharge coupon on Sat, 2nd May 2009. I called up the given number and they said I would get the requested channel in 5 hours. I called at 4:30pm on Saturday. Today is Tuesday and i still havent had any response from them. They say they are understaffed.

For their monthly rentals, if i say I'm underpaid would they accept?

Thanks,
Duke Fernandez

View replies

Baneesh Nambiar

from New Delhi, Delhi

My tv shows that "E04-4 Please insert smartcard". I am facing this problem from 04.08.09, however, till date not rectified. The customer care officers are asking me to contact the dealer and whenever i contacted the dealer, he is asking me to call me tomorrow. In this connection, informed the customer care officer, however they were rude to me and they were not giving any proper reply who will clear my problem.

When i asked the customer care officer to provide the senior officers no. they are refusing to the same also.

In this connection, i had contacted chennai no. also, but in vain.

Hence all the people who are reading this is requested that before getting the sundirect connection, be prepared for their inhuman approach towards customers.

Thanks bannesh nambier

achan85

from Gurgaon, Haryana

May 19, 2012

i'm also facing this problem

Helpful

Found this helpful?

2 Comments

Post your Comment

Comment Guidelines

RESPECTED SIR,
I AM DIPESH DAS . I AM A SUN DIRECT DTH SUBSCRIBER AND MY SUBSCRIBER ID IS : [protected]R. DUE TO STORM ON 3/5/2009 I'M UNABLE TO VIEW ANY CHANNEL. ERROR IS COMING E48 NO SIGNAL. I'VE CALLED TO SUN DIRECT ZONAL OFFICE AT COSSIPORE UTSAV SALES AND SERVICES AND ALSO CUSTOMER CARE NO 40207676 BUT NOT RECEIVING ANY RESPONCE...PLEASE HELP ME...

Aug 14, 2020

Complaint marked as Resolved

View replies

mrpitu007

from Bengaluru, Karnataka

Dear sir,

I am Prasanta Kumar Tripathy, a customer of sundirect dth service having subscriber id-[protected].i have taken the service at holi this year, at that time my channels are not showing 7 days i have regularly call to the MUMBAI CUSTOMER CARE, CHENNI CUSTSERVICE, but no body help me out then after 11 days some body from cuttack solve my problem.3 days back again a problem arrise that E-06error arise a message came that ur smart card is blocked then after 1hour all the channels are seen.but the next a problem arise that every 15 mins gap channels are dissapear and automatically appear i call to the customer care no-[protected] no body pickup the phone and my mob bill willl raise 200/- then call to chenni cust care they give me mumbai cust care no i will try this& told hie like tata sky send some gye o[censored]r orissa office to my home he see my problem and resolve it.they told me this type of home service not available till now.i observe in this 2 month service that the worst cust care & the pathetic service this company give only give the adds on tv nothing else.i have having a punch line for sundirect"isko lagalala to life battar sala" & "less money more headache".kindly help me out

mrpitu007

from Bengaluru, Karnataka

Satish Hegde

from Mumbai, Maharashtra

Yes.. SunDirect provides a hopeless service to its customers. Within 20 days of installation, twice the signal broke down & even after repeated followup with customer care (No.[protected], [protected] & [protected]) they are least bothered to do the needful.

Even we will not get any sort of replay from the mail ID [protected]@sundirect.in. Not sure it exist or not. Is there any way we can terminate their service & get the remaining amount from them?

Can't live with their ineffeciency & inability to provide stable connectivity.

From: Satish Hegde
Subject: Sun Direct experience
To: [protected]@sundirect.in
Date: Thursday, 21 May, 2009, 9:29 PM

Hi,

Have subscribed for Sundirect from 02.05.2009. Already within 20 days, twice the connectivity broke down.
Since 20.05.2009, Again signal is down & complaint has been logged. (Complaint ID :)
While registering the complaint itself, I have been told that within 48 hours the problem will be resolved!! This is too long SLA to resolve such issue. Does Sun direct take responsibility to extend the validity period by these black out period?
If not, please do not advertise yourself like "Break free from the hassles of cables with Sun Direct." As per the experience I had with Sun Direct in last 20 days, Sun Direct is also giving not too far behind the service we get from normal cable operator.

Anticipating good responsible service from Sun direct.

regards
Sateesh Hegde.

N M Jayapraksh

from Delhi, Delhi

RESPECTED SIR,
I AM JAYAPRAKASH, FORM KONANDUR, THIRTHAHLLI TQ, SHIVAMOGGA DIST, KARNATAKA STATE. I AM A SUN DIRECT DTH SUBSCRIBER AND MY SUBSCRIBER ID IS (SMART CARD NO.): [protected]. DUE TO STORM ON 30/5/2009 I'M UNABLE TO VIEW ANY CHANNEL. ERROR IS COMING SERVICE IS CURRENTLY SCRAMBLED. I'VE CALLED TO SUN DIRECT ZONAL OFFICE AT COSSIPORE UTSAV SALES AND SERVICES AND ALSO CUSTOMER CARE NO [protected] BUT NOT RECEIVING ANY RESPONCE...PLEASE HELP ME...

mrpitu007

from Bengaluru, Karnataka

I am SHUBHRANHSU TRIPATHY having subscriber id-[protected] having the connection before 3 months.but i am in a position to through the sundirect and connect a dishtv in my home, because of the poor customer service .the new software that has been installed by sundirect is the worst software i have ever seen in my life.the setup box always hang for ths reason. this is really hurrible & pathetic.U r staff of cuttack & bhubaneswar does not know any thing.there is no home service like tata sky.its very poor service now this compititive market.its a regular prictice that to contact the customer care & giving the mail to this.no body come to myhome to solve the matter.
kindly have a foot fall to my residence and change the setup box because i have not the enough time to do all this things.
new punchline for sundirect-IS KO LAGALALA TO ADMI PHAS GAYA SALA.{LOW COST MORE HEADACHE
required the response quickly.
CONTACT NO-[protected]

mrpitu007

from Bengaluru, Karnataka

rajinder singh

from Chandigarh, Chandigarh

hi sir i am sun direct dealer hi tech electronics talab road dasuya dist.hoshiar pur punjab pin cod-144205your addon servics veari poor

Ashwani Syal

from Gurgaon, Haryana

dear sir,

i have pathic experiance with sundirect, i have E-17 error in my system while i made to customer care deppt in the month of june(himanshu) they asked 48 hours but while i made call after 07 days, they didnt do anything there after, one of lady neelam he again asked 48 hrs, afte 02 days i made call there was a vivek, he picked my call after that he disconnect and again i made call there was a mr Prabhat, he misbehaved when i said, i want to talk with other cce, he disconnected my call and said, if you need you have to make call here we are not your servent, its really hurt to me, this type of cce is in sundirect, this is a really same.Should i go to consumer court.?

my smart card no-[protected]

complain id-[protected]

i hope so you ppl will take action on this matter.
regards

Ashwani syal

[protected]

RASHID

FIDN FOMN RSQ IM FROM PAKISTAN IM USING CABLE TV NETWORK

N.Sayan Kumar

from Chennai, Tamil Nadu

The problem is not only with Sun DTH but also with all DTH services in India. All you have to do is to learn how to realign it or better to go for a new dish, since a slightest deshape in curvature of the dish would result in loss of channels.

manikumar.gontla

from Mumbai, Maharashtra

I'm new to the SUN DTH. I'm given my request twice times for connecting my SUN DTH box. But up to now i'm not getting any response from the customer OF SUN DTH.

RAVI G

from Bengaluru, Karnataka

I AM RAVI FROM BANGALORE.SINCE ONE MONTH THE SERIVICES OF SUN DTH
IS CONTINEOUSLY DISRUPPTED. MANY CALLS TO CALL CENTRE ARE OF NO HELP.
THE DEALER IS NOT AVAILABLE OVER PHONE, THINKS IT IS NOT HIS RESPOSIBILITY, BUT THE EXECUTIVES OF DTH CALL CENTRE REPEATEDLY
TELLS US TO CONTACT THE DEALER.
WHO TO GIVE PROPER SERVICE, WHETHER THE DEALER-WHO WASHES HIS
HANDS AFTER SALES OR THE PRODUCT PROVIDER--THIS CASE SUN DTH?
KINDLY PROVIDE ADDRESS AT APEX LEVEL TO CONTACT.
MY SMART CARD NO IS--[protected]R AND DEALER--PAI INTL.

rajgentek

from New Delhi, Delhi

IAM RAJAGOPAL FROM DELHI SINCE 4 DAYS IAM UNABLE TO VIEW ANY CHANEL I CALLED MANY TIME YOUR CUSTOMER CARE NO[protected] BUT NOT RECEIVING ANY RESPONDS.WE ARE REQUEST TO YOU PLEASE TAKE A ACTION. OUR ID-R-[protected]

Neeraj Singh 2

from Jaipur, Rajasthan

May 28, 2011

NOT RECEIVING ANY RESPONCE FROM SUN DTH WHILE UNABLE TO VIEW ANY CHANNEL SINCE LAST ONE MONTH
RESPECTED SIR,
I AM NEERAJ SINGH . I AM A SUN DIRECT DTH SUBSCRIBER AND MY SUBSCRIBER ID IS : [protected]. DUE TO HEAVY STORM, I'M UNABLE TO VIEW ANY CHANNEL. ERROR IS COMING E48 NO SIGNAL. I'VE CALLED TO SUN DIRECT CUSTOMER CARE AGAIN AND AGAIN WITH THE COMPLAIN NUMBER ( 1-[protected], 1-[protected], 1-[protected]) BUT NOT RECEIVING ANY RESPONCE...PLEASE HELP ME

Helpful

Found this helpful?

14 Comments

Post your Comment

Comment Guidelines

I have Purchse Your DTH(1299).

Your Service charges Detail U send. my mail id. My Direct DTH 1299/- Set top box no p-[protected], Smart Card no [protected]-r.

I have change Dth pogisition. so, TV sceen msg. You Signal lost Please check.

Pl. Help.

Sindha Yashpal

View replies

B R Santosh Kumar

from Bengaluru, Karnataka

Jun 24, 2013

I’m experiencing very bad service support since from the 1st day of this connection, ( SUN DIRECT )

1. There vendor who provided me the set up box said that i will be getting the connection with in 1hour But i got the connection only after 3days
2. He never gave the bill for this purchase,
3. When I wanted to Top up my account for the package for 270Rps the shopkeeper said i can top up only for 300Rps
4. Finally I have some Signal problem from 19th JUNE & have reported this to customer care & have spoken to lot of people like Tabreez, Noel, Siddique, Sumaiaha, & many more, & final Hidayat ( who said he is a manger) they said that the technician will come today to fix the issue, i called again on 23rd June ( Sunday ) even then they said the technician will come today to fix the issue, & when spoke to Hidayat he said they are have shortage of technician & are busy in installing new connections, but till now nobody have has called me nor visited my place to fix this issue,
5. I have called nearly 50times but I’m not getting any proper response, they hung my call Or put me on MUTE,
6. I kindly request to rectify this issue & fix it asap, as we nobody is bothered for my complaint,
7. My complaint is NO VIDEO & AUDIOA FROM 19TH JUNE TILL DATE,

Name: B R SANTOSH KUMAR
Mailid:[protected]@dell.com
Phone:[protected]
User Type: Existing Subscriber
Smart Card No:[protected]

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

HI I have sun dirrect DTH. From Day 1 i am having issues. TYhey never pick the phone at cust carre. their distributors also same. Recharged for set max and it was coming. all of a sudden channel shows as scrambled. 2 days without IPL.. i have enogh balance to recharge but and it was recharged only on 19th of april. they have stopped the service on 1st May. Donno who is going to help. But NEVER SUN DIRECT IN FUTURE....

Helpful

Found this helpful?

5 Comments

Poor customer service I have ever seen in my life (Sun Direct DTH)
Past 3 week I am trying to recharge[protected] toll free # [protected] - not getting line)... in this 3 week after continues trying to connect to customer care only once I line got connected to customer care.. i got Response from sun direct DTH customer care (call back tomorrow after 11 am)...
I have diseased not contact or call (Sun group) any more.
Just throw out the Sun Direct DTH set of box to dustbin
Its totally waste of money purchasing Sun Direct DTH … I will think that I have given money to beggar

Regards
Saravanan S

Aug 13, 2020

Complaint marked as Resolved

View replies

Kevin

from Chennai, Tamil Nadu

Sun Direct DTH — Poor customer service i have ever seen in my life

What the hell service this stupid sun direct dth provides??? Not even a single soul knows how to talk to customer. Selecting english line, but still the rep dont understand english. Disconnecting the line and putting on hold for more than 10 mts are as usual habits ...

THe only one mistake i have done is by taking this stupid DTH service

harsha

from Pune, Maharashtra

Strongly agree :-(

saikrishna

from Bhubaneshwar, Odisha

worst customer care and no new free to air channels.the customer care number is busy most of the time.what the hell is this sun direct dth doing?

A.senthilmuranug

from Chennai, Tamil Nadu

Sir,
we are very dis satisfied for using our sun DTH, because, we are recharged our connection on 10.02.09.But no response, 18th Feb-09 my father sent a letter to you, that time your people said, ur problem will be shor out with in a 1 hour.But still date nothing done, my father following you the dates of 10, 18, 20, 25, 26th feb-09.what is the respect you are giving to customer? Pls take immediate action.
Pls do the needful

Regards,
senthilmurugan.A

muruga 47

from Chennai, Tamil Nadu

very verypoor &worst dth

tarak Nagraj

from Chennai, Tamil Nadu

Customer care?? does it even exists.Biggest waste of my money and time

saravan4u

from Mumbai, Maharashtra

Poor customer service I have ever seen in my life (Sun Direct DTH)
Past 3 week I am trying to recharge sun direct... not able to connect customer care in this 3 week after continues trying to connect to customer care only once I line got connected to customer care.. Response from sun direct DTH customer care (call back tomorrow after 11 am)...
I have diseased not contact (Sun group) any more.
Just throw out the Sun Direct DTH set of box to dustbin
Its totally waste of money purchasing Sun Direct DTH … I will think that I have given money to a beggar

mrpitu007

from Bengaluru, Karnataka

mrpitu007

from Bengaluru, Karnataka

ramesh

from Delhi, Delhi

There can not be a customer care worse than this in this world. In the past 1 months i have tried to reach the chennai customer care & toll free number for atleast 100 times .but i could not reach them even once. I think they have kept the receiver down right from the day sundirect service was started and they do not have any people for customer care service or do not have customer care service at all . They are just Cheating the people by saying they are having customer care .If they pick my call i will kill them over phone itself. This is not the only problem.Among the commercial websites, the sundirect website is worst interface i have ever seen in internet.

rajkumar

from Hyderabad, Telangana

what kind of people in sun direct there is no proper response at all not even customer care is working properply, nor even website too this is rediculus. im totally disgusted with the services i think i have to go to cusomer court file complaint . one note i would like to make i[censored] buy a sim card of 99 life time normal cellphone its customer care is really good, what about sundirect they charging nearly 2000 rupees but very poor service .i think consumer court should look into the matter .

thangam09

from Mumbai, Maharashtra

I WILL TRY CUSTOMER CARE DAILY 5 HOURS . I AM NOT GETTING LINE . IN BEST CHOICE

I CAN TRY TO CHANGE THE NETWORK IN ONE WEAK.

dileep

from Delhi, Delhi

you are not respones my call

Madhuri Duggirala

from Mumbai, Maharashtra

TERRIBLE, HORRIBLE, WORST, PATHETIC, WIERD...I am not finding words to abuse SunDirect Customer Care Service. This is worst service I have ever experienced in my life, Probably never in future too...
I have been trying from a month, to recharge my plan, Both customer care numbers: toll free # [protected],[protected] are always busy, the second number a couple of times i got connected with an automated voice said, waiting time will be 1 hour...Worst...
Can not they setup enough number of phone lines and tel.reps??????? while they are charging good amount of money from the customers???
I would never suggest to this service to any one...

SUN Direct is a piece of CRAP!!!,

[censored] U SUN MANAGEMENT

manivannan

from Bengaluru, Karnataka

The poor ( There is no word to explain the support).They are not doing bussiness they are bluffing the peoples.

Subhasha

from Maham, Haryana

Hi,
I have the same problem with sundirect. The numbers always([protected],[protected] busy. I tried many times. I just wanted to add a channel that was made impossible. Thanks to sundirect for making customer life misearable. Don't buy sundirect instead live without TV. Worstever service, dirty

Subhasha H.L

ashish singh

from Gwalior, Madhya Pradesh

i wants to parchase sundirect ...my mobile number :-[protected](BHOPAL)

mohh

SUN DTH — v

hi.
is there any possibilities to get sun direct in computer instead of TV.. or in cwith single

mack dis

from Bhopal, Madhya Pradesh

I am a current customer of SUN DTH. This is a real fraud to get the customer and bad handle them. am not saying it without reason..lot of problems..
1. What they show on their website or customer care, or add pemplate...will not serve you. you will get less channel in actual. for example: check in shine pack, they show colors included...but when u subscribe..it's not..

2. Very frequent..within week time span..they remove the main channel from subscription.

3. You complain to cutomer care..of no use. if after a lot try...they add the channel..will remove in 1-2 days again.

A real frustating service to cheat ppl.

Arun

from Bengaluru, Karnataka

my dth is not working more than a week " BE1 error" tried a lot lot lot, past one year for recharge tried toll free, no response... so tat using only pay phone number my phone bill is 580RS, their minimum waiting time is 15min. :( . after 15min response is no one is available to respond your call so please try after some time. Gonna through away in dustbin.

v_sreedhar99

from Yarada, Andhra Pradesh

SUN DTH — NO SERVICE FROM PAST 3 WEEKS

Dear Sir,

Re : Sun Direct setup Box Number : [protected].Fav V.Sreedhar.

Myself V.Sreedhar . I have been using the service of SUN DTH -yearly subscription from 2005 . IThere has been problems in the Sun TV connetion from a month. I have been intimating the Sun DTH Service providers from past three weeks but there is no proper response from the SUN DIRECT DTH.

Here I am providing the Complaint Numbers below :
a[protected] Dated[protected].
b[protected] Dated[protected]
c[protected] Dated[protected]
d[protected] Dated[protected]

After so much follow-up there was proper response from their end .

So, I Kindly request you to take necessary action regarding this issue .

Thanking You,

V.Sreedhar
# [protected] ,
e-mail : [protected]@yahoo.in
Soubhagya avenue,road No :1,
flat No:304,Ashok Nagar,Hyderabad-500020,A.P

jiljilprasad

from Bengaluru, Karnataka

Sun Direct — Customer Service is Pathetic

Hi,
I would like to draft a compliant against the SUN DIRECT.
From 25th Oct 2010, when we switch on TV, the message from SUN DIRECT is
" we have in new satellite, and contact the customer care for free service to get the the signals."

So that we given a call to customer care, and asked for service and they told us that they will send the representative soon. But no one has sent till now.

Then again we called them and registered a complaint.

Till now no response from their end and we fed up with the pathetic service from SUN DIRECT, even they do not know how to deal with the customer.

I warn whomever planning to take SUN DIRECT that you will regret later.

Prasad

manojkannan

from Delhi, Delhi

Sun Direct DTH — Poor DTH & Customer Service

1.Sun direct customer care is very poor.sometimes they r not picking the phone and even if they pick they r telling that they will solve the problem within 2 days. but even after 20 days we are not getting any response from them.
we need to call so many times to solve a single problem.even then it is continuing.

2. For the past 20 days we r not getting important channels for what we have paid. In the information channel they r displaying that they have moved to different satellite and so, we are asked to approach the dealer to adjust the dish. but the dealer said that they are not responsible for that. we dont know why they display wrong information.

3. We are highly disappointed for opting the sun direct inspite of very good service providers available in the market.It is worst of its kind. Don't go for SUN DIRECT DTH.

mrunmaya kumar

from Noida, Uttar Pradesh

real no problem solve by sun dth now we are face more problem for this sun dth no dth upgradation .we are complain for more time but there is no solution . is uggest to my frindplease first analyse then take any dth service.

D.sudha

from Kunnamangalam, Kerala

1.Sun direct customer care is very poor.sometimes they r not picking the phone and even if they pick they r telling that they will solve the problem within 2 days. but even after 40 days we are not getting any response from them.
we need to call so many times to solve a single problem.even then it is continuing.

2. For the past 40 days we r not getting important channels for what we have paid. In the information channel they r displaying that they have moved to different satellite and so, we are asked to approach the dealer to adjust the dish. but the dealer said that they are not responsible for that. we dont know why they display wrong information.

3. We are highly disappointed for opting the sun direct inspite of very good service providers available in the market.It is worst of its kind. Don't go for SUN DIRECT DTH.

FORM

D.SUDHAKAR

ISTAKAMESWARAPURAM(V)

PANNUR (P)

VIJAYAPURAM (M)

CHITTOOR(D)

binudaniel

from Mumbai, Maharashtra

Jan 8, 2011

SUN DTH — Non Coordination of SUN Network team (SUN DTH)

SUN DTH Network

I had taken an annual schem from SUN DTH were in i had opted for all movie channels, news channels i.e. UTV movies, UTV bindas, WB, news channel, and many more channels.

I called up many times SUN DTH customer care & no response yet i received from them.

Many a times No one attends the calls, & if at all they pick up the phone they say that they do not have any info abt the updation of channels etc.

My now the problem is that i do not get the channels nor any info abt my money which i hv paid to them.

Request to please take up this matter & help me out

G.KANNAN

from Bengaluru, Karnataka

Feb 12, 2011

I am a subscriber of sun dth since 2008. I paid annual subscription on May 2010. 20.10.2010 onwards we did not see any channels since sun network changed their satellite. I made a complaint to customer care cell on 22.10.2010. No one technician came to my house & resolve the problem. Then after I made a new complaint on 05.11.2010. Tilll now I made atleast 20 complaints repeatedly. But result is zero. So we didnot see our T.V since 20.10.2010. But my money is there in sun network. customer care service is very very worst. kindly send your technician & resolve this issue at the earliest.My name is G.KANNAN, MY SMART CARD NO:[protected]

peednas000

from Mumbai, Maharashtra

Sep 3, 2011

Sun Direct — Pathetic Customer Service

I bought SUN direct DTH last year and used it for few months. One day I saw a message on the screen that the satellite has been changed and I have to call customer service to get it fixed. Inspite of calling multiple times and speaking to various people including many rude executives, no one turned up for almost a month. Finally I decided to switch to Tata Sky.

Recently I shifted my house and called up Tata Sky to shift the connection. They got it done the very next day. I thought of taking an additional connection and decided to go for SUN Direct again expecting the service to be better. It is disgusting to know that SUN DIRECT DTH network being a one of the largest DTH network providers is really proving to be hype at least in Pune. We have had enough for trusting and being a customer who had to wait days together just to transfer existing connection to the relocated residence. In spite of repeated calls to customer care, they are least bothered. It is pity that we have to unfortunately bestow such a remark and name. Our sincere advice to all people is that if you have such irresponsible response from such companies kindly disconnect the so called services. The carelessness and irresponsibility of certain employees will really cost the company many more damages in the near future.

My subscriber details are mentioned below.
Name: Sandeep
Smart card No: [protected]R
Email: [protected]@tata-bss.com

hariharan1

from Chennai, Tamil Nadu

Apr 16, 2013

Dey Kalanidhi Maara... koyyaala Naan unnai paarthaal Konne Puduvenda. ennada Sun Direct Nirvagam nadathury nee...
Oorai Kollai adikkura velai, adhukku oru TV-nnu peru... Mavaney Olunga Customer Care-i sari pannuda... See the Airtel, ICICI Customer Care services...they are always best .. your team always worst...
-VAYITHERICHALUDAN SUN DIRECT CUSTOMER.
Note : I will recommend all my friends to dont buy sun direct hereafter.

tmanoz

from Hyderabad, Telangana

Aug 22, 2013

After recharge of 4 days am getting this message E118-4 Reserved smartcard retun code.
what is this all about. Am unable to see any channel. Do any one on this forum has solution.

pckpck

from Coimbatore, Tamil Nadu

May 23, 2016

Sun Direct — HD channels not showing after recharge

i am a SN DTH HD customer. i recharged the connection with Rs 950/- on 5/5/2015 and with Rs 100/- on 7/5/2015. Before the recharge, HD channels were showing. After recharge, HD channels are not whowing. Please rectify.

Prasanna Rajini

Jun 13, 2016

sun direct fails

E06-4 smart card failures

KC Parameswaran

from Chennai, Tamil Nadu

Jun 14, 2016

Recharged Still Not Activated

[protected]R is my consumer No I have recharged for RS 250 still not activated pls check and intimate

Helpful

Found this helpful?

33 Comments

Post your Comment

Comment Guidelines

this is to that complain that i have installed sun direct on 24/01/09 and they guy whow came and installed sun dth told me that i[censored] want any other channels u have to recharge for it so i have recharged it for Rs 200 for ten sports & zee kannda so i have recharged it on 03/03/09 so u r sun direct person tolld me that u can check on line also but going to online i can not acesse my accont so i want to know how to check my balance throw mobile or throw net.please tell me the detils...

Aug 14, 2020

Complaint marked as Resolved

View replies

raghav

from Bengaluru, Karnataka

worst customer support ...

mohan rao desu

from Mumbai, Maharashtra

Hi,

I have recharged my existing Sun Direct with 1000/- for one year.
but today I got call from customer care and its going to expire Tomorrow(1stMay09).
How could I manage it now.
You can make call me at [protected] at any time regarding the same.

Thanks in advance,
Desu Mohan Rao

K.MANGAIAH

from Hyderabad, Telangana

Please send balance detail

DINESH KUMAR DIXIT

from Delhi, Delhi

HI,

I RECHARGED MY SUNDIRECT WITH ADD-ON PACKAGE FOR AAJ TAK WITH A AMOUNT OF
RS 25.BUT AFTER ONE MONTH SUSCRIPTION IT HAS BEEN DEACTIVATED AUTOMATICALLY.
SO, CAN U PLEASE RESOLVE THIS UNCONVINIENCE.
YOU CAN MAKE ME A CALL AT[protected] AT ANY TIME.

THANKIING YOU,
MR. D.K DIXIT.

chrisindya

from Chennai, Tamil Nadu

I Recharged through SMS for 500 rs. But no response from sun direct.. Then i call to customer care.. They said some technical problem. please call after 2 days.. how can i handle this.. please help me..

Thanks
Christopher
My phone no is [protected]

Balaji

from Chennai, Tamil Nadu

actually how to check my balance

RAVIKUMAR H N

from Mumbai, Maharashtra

I HAVE PURCHASED ZEE KANNADA IN ADD ON PACKEGE THROUGH SMS.BUT I DONT KNOW HOW MYACCOUNT LESS...IS IT CUT IN MY MOBILE BALANCE OR WAT PLEASE TELL ME...

vimal

from Jalakandapuram, Tamil Nadu

I want to see my sun direct balance. please send balance for this email id .Account number is
[protected] R.

mahes

from Mohali, Punjab

how to check balance using internet

Mude Venkata Rajesh Kumar

from Hyderabad, Telangana

I want to see my sun direct balance. please send balance for this email id .Account number is
[protected] R

vijayakumar

from Melur, Tamil Nadu

pls broadcast the isai aruvi channel

alex

from Kizhake Chalakudi, Kerala

To all the who have commented here:

THIS IS NOT A SUN DTH SERVICE CENTER.!! This is a website where you can warn other people about the poor services of a particular vendor, eg:SUN DTH. If you want assistance from SUN DTH, go to their website .. if you don't want sun, disconnect it and go to another vendor.

Huff... Use your brains people.

SIVAKUMAR

from Mumbai, Maharashtra

i want to see my balance.smart card number is [protected] R.send to my email id.it is urgent.

Noorull Hassain

from Bengaluru, Karnataka

Dear Sir,

My sundirect setup box is not working for past 2 month.

I need the replacement or serviced immediately.

Regards
NOOR
[protected]

atul maithani

from Delhi, Delhi

i want to see my sndirect balance.smart card number is [protected].send to my email id.its urgent.

Richard Raj

from Madurai, Tamil Nadu

I want to check my balance and validity through internet. Please mail me to this id. My smart card number is [protected].

Thank you.

vsivadasan

from Ramanathapuram, Tamil Nadu

Please intimate the DTH balance through email

V.Sivadasan
[protected]R

renju v.b

Now i am in Bahrain .I have ur reciever with me. i am watching the channels. now the problem is that we have recharged for Rs 1000.we are getting only free channels . we are not able to view asianet, sun surya, etc.Please advise us wat to do for viewing the said channels. Before that there was no problem. why ur creating this type problems to NRI . We like ur channel very much, so we subscribe it, so please dont try to punish us. waiting for your valuable suggestions.

Thanks & Regards,

Renju.

s.muraleedharan nair

from Bengaluru, Karnataka

i want to see my sundirect balance amount. smart card no is [protected] R

DHAMODHARAN

from Muvattupuzha, Kerala

Just, 2 hours ago i recharged card through online, message is comming your top up is completed.
But Channel is not coming,
please solve my problem.
My smart card No : [protected]

hari

my smart card no is[protected] R
pls check my a/c balance
i need to re charge

Saleemraja

Please sendme to mybalance&validity.smartcard number.[protected]R

thendral

from Taliparamba, Kerala

how to check the balance through internet...if not please make the access soon as posible...

sunil

from Jalandhar, Punjab

want to see my sundirect balance amount. smart card no is [protected] R

jothiprakash

from Delhi, Delhi

i don't standrad how to recharge

Rajasekaran

from Chennai, Tamil Nadu

my smart card no is [protected] R
pls check my a/c balance
i need to re charge

Rathinam

from Mumbai, Maharashtra

I want to see my sun direct balance. please send balance for this email id .Account number is
[protected] R.

kamalbasha

i want to see my sun direct balance. please send balance for this email id .Account number is [protected] R PLZ SEND THE BALANCE AND WHEN I WILL RECHARGE

santhakumar

from Kanchipuram, Tamil Nadu

i want to see my sundirect balance amount...pls send information to my mail id...

SMART CORD NO:[protected]
B.Sadaiyandi

vasudevan

from Bengaluru, Karnataka

I want to check my balance and validity through internet. Please mail me to this id. My smart card number is [protected]R consigner name priyanayagi

Thank you

RAMESHBABU S

from Salem, Tamil Nadu

I want to see my sun direct balance. please send balance for this Mobile No .Account number is [protected]

ravi raja

hy
sun direct is ..,
whey didn't they answer to our questions?

Ramalingam

from Chennai, Tamil Nadu

i want to know my balance in my a/c,
smaraat card no:[protected],
R [protected]

Ramalingam

from Chennai, Tamil Nadu

just 1hours ago I recharged card through onlinethen message is comming your topup is completed.
But channel is not coming, So i request to solve tis problem as early posssible.
SMART CARD NO:[protected]

karthikeyan

from Kumta, Karnataka

i want to see my sundirect balance amount. smart card no is [protected] R

gangadhar

from Hiranagar, Jammu and Kashmir

please intimate DTH balance through email suresh - [protected]R

afsal

from Nagercoil, Tamil Nadu

i want to see my sun direct balance amount card no is:[protected]

K.SIVAKUMAR

from Delhi, Delhi

i want to see my sun direct balance amount card no is:[protected]R

meenakshi

from Delhi, Delhi

i activated my hindi pack on 11/12/09 and till now the it has not been activated. i'm following for this daily but no response. asking me to keep the set top box on line for r2 hrs but no response form anybody.

Very worst customer service. now i'm thinking why did i got this sun direct and i'm thinking o[censored]ninstall the same.

p.solomon livingston

i want to recharge the voucher in bahrain.just now i came bahrain after vaccation.so how to recharge.this voucher i bought for 6 month validity.my number is [protected]. and my vocher is [protected].please send email or my mobile no is[protected]
by
solomon

raghavendra

from Delhi, Delhi

i want this number [protected] R plese send the balance last date

raghavendra

from Delhi, Delhi

sir plese reply my smart card no [protected]R ac bal& date

Hemadri

from Hyderabad, Telangana

I want to see my balance.smart card number is [protected] R.send to my email id.it is urgent.

Hemadri

from Hyderabad, Telangana

I want to check my balance and validity through internet. Please mail me to this id. smart card number is [protected].send to my email id.it is urgent.

Regards
Hemadri R

Lokesh

Please broadcast karturi tv

Prabhu

Guys,

Dont ever go for Sun Direct DTH.

Their Customer care is pathetic...
Worst in service...

Prabhu

prabeesh puthiya veettil

from Mumbai, Maharashtra

want to see my sun direct balance. please send balance for this email id .Account number is
[protected] R

santhosh babu

from Salem, Tamil Nadu

send me the validity and balance of [protected]R

muhin

from Mumbai, Maharashtra

congragulation sun diract

k.bimayya

from Bhubaneshwar, Odisha

sir, how to enquire how much balance we have.

amiya sharma

from Chennai, Tamil Nadu

I want see my account balance.
My smart card no [protected]

arul prakash

from Pudukkottai, Tamil Nadu

please intimate my dth balance throuh my email & sms my moblie no [protected]

arul prakash

from Pudukkottai, Tamil Nadu

please intimate my dth balance pin no [protected] check and through my email & mobile sms [protected]

sivasankaran m

from Tellicherry, Kerala

i want know my acc. balance via e mail in sun direct dth service there is no way to check the available balance and expiry date of packages

anilbhasy

my smart card no is [protected] R .Last two weeks only get kairali and amritha .please inform me what is the problem and please solve the problem

[protected]@gmail.com

shyamkrishna1980

hello
we are in bahrain so before we are using cable.most of them said sundirect is good.so we cancelled cable and kept sundirect last year.last year all channels came.this year we recharged the card also but its not comming .day time its veryyyyyyyyyyy poor signal and after 5.00 p.m its comes lightly if we see like that our eyes will spoil soon.why UR DOING LIKE THAT SUN DIRECT.SUNDIRECT IS FAURD.
WE ARE PAYING MONEY BUT UR NOT GIVING PROPER SIGNALS.IF THIS CONTINUES LIKE THAT
UR BUSINESS WILL COME ONE DAY ZERO.

shyamkrishna1980

hello
im in bahrain now telugu channels is not coming.here poor singal.when u will solve this problem.

rsrinu

sun direct any problem contact with me i give u sagation my no[protected]
recharge new dish & adjesting

rsrinu

hai
now sun direct wroking praperly
any body want sagation plz cal[protected]
new dish, adjesting, recharge, any problem call me

Mannupayal

from Unnao, Uttar Pradesh

Jan 20, 2011

poda venna ...neenga ellam thirunthave matingala

Foyshal

Feb 8, 2011

My name is Foyshal from Bangladesh.Please inform me how i will successfully recharge SUN DIRECT

R.GUNA

from Chennai, Tamil Nadu

Feb 16, 2011

I want to see my sun direct balance. please send balance for this email id .Account number is
[protected]

BY
GUNA

Anvar Sadath Karanath

Mar 13, 2011

hai, I have sun direct dth, I am not able to watch surya, asiane etc... pls define me the problem and my balance my card no is [protected] and my email id [protected]@gmail.com

k.easwaran

from Coimbatore, Tamil Nadu

Dec 8, 2011

i want to see my sundirect balance amount, and when i recharge the scheme, my smart card no.[protected]-R, pls sent the details to my mobile no, [protected] OR my mail id [protected]@gmail.com. as soon as possible.

radhaseshadri

from Chandigarh, Chandigarh

Jul 4, 2012

Sundirect — knowing the validity at any time

at any point of time how to know the validity period by giving a query giving cus id no.please mail to [protected]@gmail.com

Suganthi Valliyappan

from Bengaluru, Karnataka

Jun 14, 2013

HI i'm suganthi
i want to know my balance
my smart card number is [protected]R

Vasanti Poojari

from Mumbai, Maharashtra

Mar 14, 2015

I want to know my balance in this card the card no is :[protected].

Send the balance to this mail id: [protected]@yahoo.co.in.

shakthi143

from Mangalore, Karnataka

Apr 9, 2016

balance check

shakthi143

from Mangalore, Karnataka

Apr 9, 2016

i want to my balance in this card no : [protected] send balance mail id:[protected]@gmail.com

Majhar Shaikh

Jun 8, 2016

no response to recharge ,low signal for few channel

24 hours passed after online recharge . No response by company . The signal is low for few hindi channels. Whereas for other channels (including hindi ) signal is strong .

Gowripandi

from Chennai, Tamil Nadu

Jun 20, 2016

Channel relay continuation problem

Channels are being relayed continuously .Picture clarity nil. Unable to watch continuously 2 min.

Helpful

Found this helpful?

71 Comments

Post your Comment

Comment Guidelines

I have installed sun direct dish on 20.03.2009. while installing the box, the engineer by name Amit from Ghaziabad branh, casually asked us about our language on hearing our local language that we spoke in our home. We told him that this is malayalam. This was the only conversation we had at that time.
He never told us that if we take any particular scheme, we will loose some channels which sund direct gives free to its subscribers. He himself had filled all the papers and asked us me to just sign on the paper. While checking on the TV Channels on activation after 2 days, it came to our knowledge that some channels which are essential for us has been blocked. From the very day itself I contacted Amit and told him the problem, and tried to re-set the channels as per his instruction over phone and conveyed that no changes are there. The next days I called up to customer care and spoke to Mr.Arun there at Ghaziabad and conveyed our problem. He replied that Amit is on leave so he can do something after he reaches back. Several calls have been made to customer service and I have been talking to Amit several time. He once told me that he has to pay from his pocket and install new box. Even I spoken to him on last saturday morning and he confirmed that he will come to my home on monday or tuesday.
But he has not come. But yesterday evening I again rang up to customer care at Ghaziabad and Arun picked up the phone and replying that Amit is on leave he is not coming to office even. When I replied to Arun that I had a word with Amit on last saturday at customer care, he is not aware about him. Even we had a hot conversation yesterday. I need a solution for this. The mistake is happened from Amit. Why should the customer suffer for it. If you people can't resolve this issue, you may take back your box and return my money. It is useless for me since Amit had activated chanels according to our local language Malayalam. We are staying here in UP and we need to know the news and other channels related to hindi and english and not malayalam.

While taking the connection the Agent Glowfast, they have shown us the list of free channels which we can see after taking the Box. We are not able to see even the free channels in my TV.

Pls look into it and resolve the issue within in this week.

Aug 14, 2020

Complaint marked as Resolved

View replies

Kurien Lukose

from Bengaluru, Karnataka

Sun Direct Dish — Recharging

Hi,

I Recahrged on 10.06.2009 and One year

I am staying in Bangalore D D Kannahalli.

My smart card No. R [protected]

Pin No. [protected]

Box No. H [protected]

Coustomor no. 0595968
Please activate my setbox

thanks

SATISH CHANDRA KUMAR

from Mumbai, Maharashtra

Sun Direct — WRONG ACTIVATION

I HAVE TAKEN A SUN DIRECT CONNECTION THROUGH M/s RAMTRONIX, 1-26-26, BAPUJINAGAR, CORSS ROAD, BOWENPALLY, SECUNDERABAD ON 31/7/2009. I HAVE OPTED THE SHINE PACK(HINDI POACK) FOR THE SEVEN MONTHS. MY SMART CARD NO IS [protected].

BUT, AS THEY HAVE ACTIVATED MY SMART CARD FOR TELUGU PACK ON 31/7/2009. I HAVE CONTACTED THE DEALER AS WELL AS CUSTOMER CARE SINCE 01/08/2009. CUSTOMER CARE HAVE GIVEN ME THE COMPLAIN NO AS [protected] ON 05/08/2009.

I HAVE ALREADY SPEND RS. 500 ON TELEPHONE.

PLEASE SEE THAT THE MATER CLOSED AS EARLY AS POSSIBLE OR GO REFUND OF MONEY DEPOSITED (Rs. 2175) PLUS COMPENSATION OF Rs. 1000.00

THANKING YOU

YOUR'S FAITHFULLY,

SATISH CHANDRA KUMAR
PLOT NO. 28,
VYSYA BANK COLONY
OLD BOWENPALLY.

prashanth

from Nadapuram, Kerala

I have a sun direct connection i recharged the card for the sport channel to install to my connection but i did that but i tried to call the callcentre to no body is responding please do the needful or else we rare planing to shift to author connection.

REGARDS
PRASHANTH

jeykumar

from Chhutmalpur, Uttar Pradesh

sfjskldjfklsfj jsdklfjskldfj sfkldjfkljfkljfl jkfljsdklfskfjskl fjfklsdjfklsjf kljsdklfjsdklfjsk jklsdjklsd jfklsdjfklsdj fkfjkldjfklsd jfjklsd jjfklsdf

Helpful

Found this helpful?

4 Comments

Post your Comment

Comment Guidelines

I bought Sun direct DTH dervice connection through PONSUBHA telecom, No.1 Swamy nagar, Urapakkam, west on 20.04.08, the next recharge date is on 21.04.09. On 20.04.09 i recharged for 6 months of Rs.650/- to sun direct dth service.
On 21.04.09, i could not get any channels in the TV-set. then i contacted through phone to Radiant associates pvt Ltd. And they told to contact directly to Sun DTH service directly. I called to sun dth through phone, i could not get any response from them, so many times i contacted them on the same day, i could not get any reponse. IS THIS THE WAY THEY BEHAVE WITH THE CUSTOMERS? when i switched on the TV, it shows E-16 service is scrambled. So, i request you to find a solution for this as early as possible. Even after recharging on correct date and time, they haven't given any proper response, and customer are service is very poor and always network is busy or nobody is picking the phone.

Regards
Mallikarjunan.

Aug 14, 2020

Complaint marked as Resolved

View replies

binu.s

from Neyyattinkara, Kerala

Very bad customer service
I bought Sun direct DTH dervice connection through PONSUBHA telecom, No.1 Swamy nagar, Urapakkam, west on 20.04.08, the next recharge date is on 21.04.09. On 20.04.09 i recharged for 6 months of Rs.650/- to sun direct dth service.

kandaswamy

from Mumbai, Maharashtra

i want response quickly pls make it fast as soon as possible

y jagadeesh kumar

from Mumbai, Maharashtra

Dear Sir/Madam,

We are very sorry to say that your service in vijayawada city is really worst. especially your vijayawada branch people are not at all responding to queries even they are not giving proper reply and some time they are not lifting our calls also. I am really upset with their effort. I gave recharge card on friday but till date they are unable to process it. If we are calling to them they are responding with us rashley. This is not good for your company. If you dont take certain strict action i think your company will not be in the industry for a long time. As a unsatisfied customer i will defnetly terminate from your services shortly.

donajmath

from Chennai, Tamil Nadu

You may true some extent, I am using SUN DTH ffrom last 2-3 years.
Service overall good. Any issues you need to contact customer care only.Please note once your subscription expired, recharge with proper denomination & contact them immidiately and confirm recharge status & ask them to re-activate your required package. Hope this helps.

Helpful

Found this helpful?

4 Comments

Post your Comment

Comment Guidelines

I use Sun Direct DTH service and I do not have complaints on the relay or picture quality and even the availability. However it has one of the worst customer care services in place. It is very difficult to reach the customer care number and would be always busy (probably using very less number of lines). If you try to reach the nodal office at the number provided in the website that too will not be picked up. Once I had a problem in my DTH and got a message "E48 No Signal". The distributor sent a technician who said that the LNB (Low Noise block filter) is faulty and need to be replaced. However Sun Direct customer service said that will not be the problem. I tried to get the technician re-checked for nearly two months in vain. Later we took a local electrician's help who found that the problem was with the the cabling and he replaced the cable and everything was working.
Now I have shifted to a new house and need to re-install the service at the new house, but was not able to reach the customer care for last two days and the nodal officer number too is not picked up. Logged an online request in Sun Direct's website, but it does not generate any request number for reference. So it seems to be written on water.
though Sun Direct is cheap and the signal is good, the customer servcie is pathetic and I would never recommend this to anybody.

Signed,
Sathish.

Aug 14, 2020

Complaint marked as Resolved

View replies

emshanmugam

from Chennai, Tamil Nadu

i purchased mercury plus add on pack in this packagel i have to get 6 channels but iam missing one channel that is nationan geography i have tried cc 100 times i could not able to contact this is the cc service

koppisetty nanda kishore

from Chennai, Tamil Nadu

i have purchased sun direct last year i have got deactivated with my paid channels .again i have recharged but from past one week iam not getting my channels if i call to customer care it takes around 15 min to connect to the executive . the service is tooooo poor n tooo worst .

N Gopal

I am trying to login to my account for the past one week but the page doesnt appear. I tried calling all customer care nos. no response. to change one package, i have been asked to give set top box no. where can i find the set top box no.?

sasikumar

from Chennai, Tamil Nadu

customer care service any time busy ... very very bad

Able Alias

SUN DTH — VERY VERY WORST CUSTOMER SERVICE

Don't buy SUN DTH, you will not get any kind of Customer Service.If you bought you will suffer, and at last you will try to buy other DTH Service. I have called more than 25 times, to get a service, my problem is I can't see any channels from their Service. Now I'm stop the calling them. I'm Try to purchase a good one.

neos

from Kochi, Kerala

It's true

Helpful

Found this helpful?

6 Comments

Post your Comment

Comment Guidelines

DEAR SIR,

I LIKE TO ACTIVATE S MAX CHANAL FOR THAT LAST 4 DAYS I AM TRYING THE CUSTOMER CARE PHONE NO ITS SAYING THE NUMBER IS BUSY EVERY TIME, THROUGH SMS ALSO I TRYED IT IS NOT GOING, THROUGH ON LINE IT IS ASKING THE PIN NUMBER WHAT CAN I DO

View replies

Sathish Babu N

from Bengaluru, Karnataka

Your PIN number will be on the smart card that will be inside the set top box.

Watson Selvasingh

from Pune, Maharashtra

Dear sir,
I also tried to add news boquet for past 4 days but not through. today morning i around 5:10 am I got the line and they put me on hold up to 5:40 then they disconnected the line without any response. I have never seen such a worst customer care.

subramanian

from Melur, Tamil Nadu

sir
for the past one week i couldn't call the customer care(chennai) for the recharge of set max to watch ipl
i dont know wat should i do.
i have searched for the online recharge but i couldn't get.
please leave me a reply to my mail

vinod

from Ernakulam, Kerala

sun direct dth serives very very bad

naveen

from Bengaluru, Karnataka

i cant recharge through recharge cards...

how can i rcg

ranga swamy

from Hyderabad, Telangana

hi,
I am not able to sun direct customer care no [protected] or [protected].

baskaran

from Cuddapah, Andhra Pradesh

I AM UN ABLE TO SUN DIRECT CUSTOMER CARE NUMBER[protected] AND I AM UNABLE TO THROUGH MOBILE PHONE SMS SUNDIRECT RECHARGE

suresh

from Panipat, Haryana

Dear Sir,

I want to activate STAR CRICKET in my SUNDIRECT PACKAGES and I have enough balance to activate the Channal. When I called to customer care number punjab but the number is temporarily out of service. I am not understand what kind of service care they are offering to customers.

Sher Singh Solanki

from Mumbai, Maharashtra

DEAR SIR,

I LIKE TO ACTIVATE S MAX CHANAL FOR THAT TODAY I AM TRYING THE CUSTOMER CARE PHONE NO ITS SAYING THE NUMBER IS BUSY EVERY TIME, WHAT CAN I DO

baiju b gopinath

from Colachel, Tamil Nadu

my idno-[protected] iam recharging through phone dated 6/06/09 till this time system is not activated.
Do some thing immediately.
regards ANISH.

Zakir Hussain

from Mumbai, Maharashtra

I LIKE TO ACTIVE SOME ADD ON CHANNEL FOR LAST 4 DAYS I AM TRYING THE CUSTOMER CARE PHONE NO ITS SAYING THE NUMBER IS BUSY EVERY TIME, THROUGH SMS ALSO I TRYED IT IS NOT GOING, I AM UN ABLE CONTACT SUN DIRECT CUSTOMER CARE NUMBER[protected] AND TOLL FREE NUMBER[protected] AND I HAVE BOUGHT RECHARGE CARD FOR THAT BUT I CAN'T ABLE TO RECHARGE .HOW RIDICULOUS SERVICE ARE THEY SERVING

vsd

Aug 3, 2011

phone not responding for last one week.

Helpful

Found this helpful?

12 Comments

Post your Comment

Comment Guidelines

For the Past 3 days (18-20 Apr 2009), i have been trying to call the call center on the number[protected],[protected], (these are the only available options) the line is always busy 24 hrs, i tried more than 100 times at different periods. The Management should be made liable. Come on fellow users.

Aug 14, 2020

Complaint marked as Resolved

View replies

Adi Narayanan

from Palghat, Kerala

I am another disgruntled user of SUN DTH Service. The customer service Nos are always busy. I fully agree with this users comments. It is shame on the part of the SUN DTH for providing such a poor customer care service.

Mind you this is not the first time I am facing this problem. The service is going from bad to worse. It is time that somebody pulls up this company for providing such deplorable service to the paying public.
SUN DTH SUCKS!!!

Ramakrishnan

I'm alos facing the same problem ( not able to recharge )for the last three days ( 20/04/09 to 22/04/09). some one from sun direct management should take necessary action to solve this issue.

thirumalaisamy

from Aruvankadu, Tamil Nadu

same problem to me also. I just want to subscribe for sony max but the recharge card is available only for Rs.243. I recharged through online but there is no option to select the channal. i tried both toll free number and the call centre. as usual both r busy. its not very very poor service. its no service.

nagarajan

from Delhi, Delhi

i have been trying past a week ..i was not able to aproach at any source.kindly talk my complaimts serious ...

E.Prabhu

from Chennai, Tamil Nadu

Very poor service. how to contact the sun direct office. Is it in MARS?!!! Worst service

b. praveen kumar

from Mumbai, Maharashtra

Dear Sir/Madam,
Our's is Sakthy Electronics & Communications,

I would like to inform you to the Sir, Customer Pay for Recharge Yesterday 100/-. This amount is showing in Credit. But not Update still now. Kindly please update this ID No's immediately.

Details are Given Below:-

ID No: [protected].
ID No: [protected].
ID No: [protected].

Thanking For All Your Staff,

With Regards,
B. Praveen Kumar,
Mobile No:[protected].

kick

from Mumbai, Maharashtra

SUN DIRECT is very poor web site. Kindly please change u r web.

G. Gopalakrishnan

Hi Sun DTH,

Plz make arrangement of alternative telephone no.s to reacharge SUN DTH,

Thanks
Gopalakrishnan

b.anu

from Bengaluru, Karnataka

dear sir/ madam

recharge able to thuruphone and online not working so recharge with not avalable

godwin.vinoth

from Kodungallur, Kerala

dear sir/ madam

im godwin sundirect activation pleses recharge able to thuruphone and online not working so recharge with not avalable

Dinesh Kumar

from Chennai, Tamil Nadu

Sun Direct — Any time Line Busy to the Customer Care unable to Recharge my Dish

Even if we keep dailing the no[protected] from Dawn to Dusk it vil not be free to be attended, an if also its been attended it vill take half hour for the call be attended by any 1, an after recharging / re-activating the A/C the pictire vil not come in the dish saying some error, an again we hav to keep on daililg the Phone no.. An Y does'nt the Management give a Toll free no so that @least the customer;s money vill not be emptied in this manner also.. For recharging the A/C also we need to call to the Customer Care an the Customer Serbice Representative need;s to do the recharge..No end for this story

Ravi C.K

from Bengaluru, Karnataka

I have purchased recharge coupon but no response in customer care - its very bad treat. vide my recharge coupon id no. [protected] and my smart card No. [protected]. Please recharge immediately to day.

Reages

Ravi. C.K

MAHESHWARI

from Cuddapah, Andhra Pradesh

kannan

from Patna, Bihar

[protected], [protected] THIS CUSTOMER RECHARGED WITH BEFORE TEN DAYS BUT NO ACTIVATE PLS REQUEST SIR

iqbal

Could not login the customer care page from last 4 days

kiran

from Mumbai, Maharashtra

same problem for me...

senthil

from Delhi, Delhi

i am senthil...i tried past 5 days(27/05/2009 to 02/06/2009) in customercare helpline number[protected]..but the network is busy..when is solve this problem..tell me...

baskaran

from Cuddapah, Andhra Pradesh

MY NAME BASKARAN IAM UNABLE TO RECHARGE MY SUNDIRECT DISH TV FOR FOUR DAYS MY E MAIL ADDRESS [protected]@yahoo.com MY SMART CARD NUMBER r[protected] MY SET UP BOX NUMBER H[protected] MY RECHARGE CARD SERIAL NUMBER T[protected] AND RECHARGE CARD PIN NUMBER IS [protected] PLEASE ACTIVAE MY RECHARGE PROBLEM WE ARE NOT SEE ANY TV PROGRAMMES FOR LAST FORU DAYS

Sunder

from Salem, Tamil Nadu

Hi

SUN DTH is cheating the people. They are giving the ADD; 32 Rs for star sports to watch 20-20. But there is no 32 Rs cards avail in the market. Shops are selling only 100Rs cards. There is a link in their web site to make the payment using credit / debit card. But for the past 4 days (I started checking for the past 4 days) that link is not also working.

As usual we cant reach none of the cust care no (I trust sun direct is the worst cust care service).

With out selling the add-on amount for 32 Rs how they are giving the offer?

To whom we need to ask?

Very bad service.

Sunder

devine

Very very poor SUN Direct customer care. Better they can close this business instead of cheating the customer.

Raj

from Bengaluru, Karnataka

Sun Direct DTH promoters should face the public and provide their plan to address these customer problems. They have looted all the money and happily living under the new govt shadow

Mani Teja

from Bengaluru, Karnataka

I bought the Sun Direct Dth In the last month. I want to recharge the account. No one is in response. I sent the 45 smss nearly but no one didn't took intrest. it is the worst service. I want to add an addon package to view ICC t20 cricket. Please help me...

ajay

from Bengaluru, Karnataka

i'm not able recharge since i have try from 10 day's i have near seen this kind of service

srikanth

from Pune, Maharashtra

To recharge the Ph no is not working [protected] so pls mail me

vijay

from Bengaluru, Karnataka

same for me as well... i have been trying to reach the help desk for the last 7 days.

but i guess these bloody holes are cheating us now...

sathis

from Gurgaon, Haryana

I have recharged through online using my crdit card, but it was not reflected in my account but money gone from my card. I called customer care no response

suriya_s

from Salem, Tamil Nadu

hello good morning sir i am oxigen group retailer i want strait recharge in oximall last two weeks i cant recharge why means ? no response i daily turn over in at least Rs. 6000/- if you want recharge continue can you please clear my problem
thank you for sundirect

BINOJ.PK

from Bengaluru, Karnataka

VERY VERY POOR CUSTOMER CARE, BAD QUALITY OF RECHARGING COUPEN PAPER.WE WANT TO USE OIL ON IT TO SCRATCH.THEY SHOULD MENTION ON IT... THEY DIDNOT MENTION ABOUT THE RECHARGE COUPEN TAX WHEN I BOUGHT SUN DTH.THEY TOLD ONLY RS 75 FOR ONE MONTH VALIDITY.

Dinesh Pillai

from Mumbai, Maharashtra

I agree with all the of people who have written in this forum. Firstly, the customer service chaps are WORST and PATHETIC. You choose the english and the person speaks in Hindi. Every time whenever I call with any problem they say contact your distributor.

My Problem was: I opted for Shine pack, they loaded my smart card ID with Tamil pack. When I contacted the customer care/distributor they said it is not possible to change (Wow !!! what a system I wondered?)
They provided me with the following alternative: Any customer who did not want Shine pack and needs a Tamil pack will be swapped with mine. (Another wonderful solution!!! If you do not find any customer with your pack then get satisfied with what you have got or learn Tamil!!!)

They corrected this after much shouting from me after a month. I recharged the new smart card with some new channels. After 3 weeks, my details of my credentials and the settop box online, changed and I lost all the channels that I had recharged. Another bout of shouting got the channels back but not the correct inforamtion under my smart card. Then one fine blue morning somebody from chennai called me and said crores of sorry and corrected the matter in two days because the customer with whom my smart card was swapped got in touch with the MD of the sun direct.

I'm sorry I do not have the information about the MD. The government should take serious actions against such organisations who are not interested in providing the value of the customer's money to the customer.

So DIKAHVE PE NA JAAO, APNI AAKAL LAGAO!!!

Dinesh

somashekar

from Bengaluru, Karnataka

Not rechaarge sun direct dish tv last 2 weeks

gopalakrishnan

from Kovilpatti, Tamil Nadu

My smart card no is r[protected], already recharged for Rs.222/- on15.08.07, still I have not recd. pay channels, only free channels are recd.Activate the other channels.

yoky

from Delhi, Delhi

i once worked as customer care executive in sun direct ... a toll free no is [protected]
for other assistance regarding sun direct u may contact me on [protected]@yahoo.com...

yoky

from Delhi, Delhi

mr gopal ...may i knw what error msg is flashing on the screen ????

yoky

from Delhi, Delhi

mr dinesh ...yes there is a loop hole 4m sun direct's side ...u can ask for a service request # when to get any of the channels or pack activated ...this remains a proof that u hv asked 4 activation of that plan...if any prblm ocurs afterwards u can tel the customer care executive that no...but yes u may hv to shout a bit ...coz ur in india...where thr is no value for money...

Selvarasu

from Delhi, Delhi

I Purchase Rs. 26 recharge voucher. I trying 3 - Days. But not connected. Also i lost 28 rupees for contacting U. But, not contacting U. Very very poor service.

KANNAIYAN

from Mumbai, Maharashtra

I HAVE RS.254/-.CANNOT ACTIVATE SONY MAX. PLEASE SOLVE THE PROBLEM.

ashish poojari

from Surat, Gujarat

once the saloni enterpricer malad west aggrees to give me a connection to matunga,
and suddenly he refuses that hi cant give me a connection to matunga because its too long he says,
please look forward to my problem and take some action.

tituseldaphones

from Noida, Uttar Pradesh

Hi frineds,
It is my humble request to the people of India not to go for sun direct. It is like a problem over your house top.
The customer care nos are alway busy. The nodal escalation nos are not picked up. The mails(to nodal desk) are not even replied. Do not know what to do next?

titus

shamina

from Karaikal, Puducherry

iam customer of sundirect dth, we have to recharge the account. i have recharge card but pin number has been lost because of scarching, so, what we can do for this?

card serial no:T[protected].

so, please me mail: amina.[protected]@gmail.com

Shankar Sharma S

Jun 13, 2016

Set top box not getting started when TV is switched on

opic: Set top box is not getting switched on.. Very rarely if it's on and getting the error as BE1. Facing problem from past 4 days. Please fix this issue ASAP.

Helpful

3 other people found this review helpful

3 found this helpful

40 Comments

Post your Comment

Comment Guidelines

Dear Sir,

I have purchased a sundirect dish tv atena with setup box for Rs.1750.00 from M/s. Guru communications Ballabgarh, Faridabad, Haryana.

As per my repeated follow-up to the above mentioned dealer regarding non availablilty of imporatnt channels i.e.pogo, sony, discovery, cartoon network etc...etc..

and also i have lodged a complaint to the nearest authorised dearler regarding my setup box not working properly. (i.e. sometime sunddenly off my setup box some time not on)

Kindly help me

Regards,

Sudha Nair
Mob.[protected]

Aug 13, 2020

Complaint marked as Resolved

View replies

K N MANJUNATHA

from Mumbai, Maharashtra

From last 5-6 days I am not able to see any Kannada Channels except Chandana. In this regards I have already complained twice with Customer Toll Free No. But no action taken in this ragard. From last 2-3 days I'm not able to contact over tollfree no. also. Whenever I opt for channel the message is " E16 service is currently scrambled. " I am requesting you to kindly rectify the problems immediately.

My card no. is : [protected]R

Regards,

K N Manjunatha.
Ph. No. [protected]

Sri bitupon Borah

from Guwahati, Assam

Dear Sir,

I have purchased a sundirect dish tv atena with setup box for Rs.1750.00. dt: 05/06/2009

As per my repeated follow-up to the above mentioned dealer regarding non availablilty of imporatnt channels i.e.pogo, sony, discovery, cartoon network etc...etc.. and Few channels shows "E16 service is currently Scrambled" like pogo, sony, zee Tv, Anipal Planet etc

I also
I am requesting you to kindly rectify the problems immediately.

Kindly help me

Regards,

Bitupon Borah
Mob.[protected]

My Card No. [protected](0)

nithesh subramanian

from Chennai, Tamil Nadu

we have purchased sun direct and we are not able to call the customer call no as it always busy . there should be atleast three phone number for each discrit and many important channels such pogo, jetix does not comes as my brother is a 5 yeared child and he is not able to see pogo . some tamil channels also is not coming in sun direct such as siripoli, esaiyaruvi and some more channels .

niya

from Agra, Uttar Pradesh

important channals like indiavision is not available in sun direct for last one month...what to do

paramansundirect

from Pune, Maharashtra

Dear sir,
Last week you disconnected main channel for, as you informed me, for nonpayment of my monthly charges .There after recharged my smart card no for Rs 1000 and subsequently you activated channels as per my pack.At your insistence I agreed to let you withdraw money from my account for six months.
Then as a sudden arbitrarily with out informing me you deleted two important
channels which were my and my family's favorite channels viz ASIANET AND ASIANET PLUS FOR WHICH I AGREED TO LET YOU WITHDRAW 6MONTH'S AT A SHOT.I appeal you to at once reinstate both abovementioned channels.

paramansundirect

from Pune, Maharashtra

I forgot to mention my smt card no in my earlier complaint sent to you.so mention it here as [protected] and my name is K PARAMESWARAN and said connection in my name.
Thanking you

PARAMESWARAN

Anoopmp

from Ferokh, Kerala

Sun Direct — Important channels not available

Kiran, Asianet plus, Manorama news, india vision etc not available.
It asks for dealer to change the settings of the dish and i am not able to get to dealer.

Ph:[protected]

sridhar1831

from Pune, Maharashtra

My sun direct is not working & saying new satellite has ben changed no dealer / service center are responding properly every time customer care wait & put call on hold for long time without responding.

iam freed up with this kind of service iam fallup since 45 days.

my smart card no:[protected]
Sridhar CV
Pune
cell: [protected]

sumoo74

from Pune, Maharashtra

Dear sir,
Last week you disconnected main channels which were my and my family's favorite channels viz Asianet plus Kiran Tv, Star movies, World Movies,
you saying new satellite has been changed no dealer / service center are responding properly every time customer care wait & put call on hold for long time without responding. it is very bad service in your DTH Network

Your Distributor
Ranga Agencies, Anna Nagar, Chennai-40.

my smart card no:[protected]
Sumesh
[protected]
Ambattur, chennai,

Sumesh

anmol kansal

from Pune, Maharashtra

Feb 17, 2011

sir on my dish (sun direct) there is no cartoon, sport channel.so, you are requested to install some new channel on sun direct

anmol kansal

from Pune, Maharashtra

Feb 17, 2011

sir i have no cartoon and sport channel on my dish(sun direct) . So, you are requested to install new channels

anandealias

from Mumbai, Maharashtra

Mar 10, 2011

From last 2 days I am not able to see many Channels except few. In this regards I have already complained twice with Customer Toll Free No. But no action taken in this ragard. From last 2-3 days I'm not able to contact over tollfree no. also. Whenever I opt for channel the message is " E16 service is currently scrambled. " I am requesting you to kindly rectify the problems immediately.

My card no. is : [protected]

Regards,

Anoop Paul.
Ph. No. [protected]

shrisaisaran

from Chennai, Tamil Nadu

May 31, 2016

setoff box repairs

[protected]

rajesh_gudla

from Mumbai, Maharashtra

Jun 13, 2016

no signal from last 12 days

my subscription number is [protected] and my mobile is [protected]..Inspite of daily calling to customer care nobody attended to the problem.even complained to nodal officer but of no use. rajesh G V

Helpful

Found this helpful?

14 Comments

Post your Comment

Comment Guidelines

I have problem with my Sun dth, it showing E52 no signal past 15 days. I reported to my dealer ( Goldenage Enterprises, No.9, Bharathiyar Street, Gandhi Nagar, Avadi, Chennai - 600054 ), no one taken action. Then I reported to sun direct customer care[protected], they taken complaint & gave me one number ([protected]). Almost I am calling them alternate days, finally they promised me, that they will rectified this problem by today 11am, nobody has come so far. I never seen like this bull sit in my experience. Since 1600hrs I am trying to contact them, I am getting message that "subscriber busy". I don't know talking to whom last 1.30hrs.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

I Brought a Sun Direct Dish TV Connection from Invent Services, VII/366, Mavelipuram Colony, Kakkanad, Kochi 682030, Phone[protected] on feb 2008. From the day which the Dish is fixed, It is not yet worked. The technicians who came to fix, said some issue was there and they will come to fix the problem in next day. From that day onwards i'm trying to contact them. The phone no is not working too. Till this time it is not worked and the subscription is also expired. The details provided by them is as below
Smart Card ID : r[protected]
Box No : H[protected]

Distributor ID : 01 166556

Aug 14, 2020

Complaint marked as Resolved

View replies

Ramya B

from Bengaluru, Karnataka

Sun Direct — Better be without this product

In this compitative world.. a service provider give no value to customer. Once i[censored] subscribe for a year, u can neither change ur plan nor get rid of it, u remain customer for a year without even having a customer care who respond to ur problem. I also wonder how this distributers still exists !!! even after me telling the customer care tat my distibuter is not providing me service, but took money from me, they hav no methdology to trace the distributor, and he still remains a distributor. MAY BE I AM EXPECTING TOO MUCH..to watch programs over sun direct after paying them. I AM WRONG .
Plz...dont go for SUN DIRECT. Instead watch cable with low Quality. ( Dont think SUndirect is of better quality ) . Dont waste time on it like me ...[protected] R )

Subir Kar

from Chennai, Tamil Nadu

Hello Sir,
I am also customer of sundirect from last one month This saturday My set top box was not working .I call several calls to Sun direct but they don't give any positive respond.Then I asked them to if they are not give me a service i shall go to the court.
After 10 min they have change my set top box

Senthil Kumar

The Worst Customer care support is Sun Direct only . I try to recharge my account but still now i cant able to reach the sun direct and through SMS i send a message now its seond day over no response . Instead of seeing for 100 or 200 Rs, we can go for TATA sky which is THE BEST customer care support . DONT GO FOR SUN DIRECT .

Thanks

prabhakaran

from Chennai, Tamil Nadu

Hello sor,

I am also cusotme of sundriect from last one 8 month. Last 15 days set top box was not working. No body response me.

[protected]
prabhakaran

sampathkumar

Please do not go for sundirect

marudhaachalam

The worst ever service provider is sundirect. The customer service no. is always busy. It takes on average 20 minutes to attend to a customer call over STD!. Every time you ring up the automated voice says 'you are important to us' but no one is care to give any response quickly. I was trying the customer care number for one full day, but i could not get it. PLEASE PLEASE DON'T GO FOR SUNDIRECT. THE ADS ARE NO. 1 CHEATING.

MARUDHAACHALAM

sandy_nair07

from Pune, Maharashtra

this is one of the most pathetic service provide. i think we need to come together & make a complaint with consumer redressal forum & make the company pay for such services.

42814656635

from Chennai, Tamil Nadu

Jun 1, 2013

i have sun direct dth. my name is jayakumar my smart card no [protected] box no c[protected]. not working past 4days. please rectify the problem as well as possible. your customer care not properly answered. not cleared your complained cell phone no..
jayakumar
choolai
Chennai
mob [protected]

Helpful

Found this helpful?

8 Comments

Post your Comment

Comment Guidelines

Hi,
This is Rajesh from Mysore, Karnataka. I have Sun Direct DTH connection from March 2009.
After connection is activated they have taken nearly one week to enable my requested package.

Now i have a problem with Set Top Box (i.e) It is not working. When i requested for rectification
through customer care services they suggested me to contact the local dealer. Now i have
contacted VINAYAKA MARKETING who is local dealer for Sun Direct DTH services. Still my problem
is not solved.

Sun Direct DTH services are more interested in booking connections and are ignoring the customer services.

Aug 14, 2020

Complaint marked as Resolved

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

The Technician hailing from Pachalloor, Trivandrum Corporation, Kerala state working in Sun direct DTH cable service, who was assigned by the Manager of D T H, Maruthankuzhy, Trivandrum to provide connection before three days of the complaint date, Not only that he did not provide the cable connection but also used indissent and uncultured way of discoarse while enqiring about it . I humbly request to take immediate steps to curtail such complaints hereafter andd for the healthy functioning of the enterprise

Aug 14, 2020

Complaint marked as Resolved

View replies

Thanigaivell.c

from Mumbai, Maharashtra

there is no response you telephone No. allways busy How I can recharge you must provide ano
there cell no to customer [protected] no use

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

The most pathetic customer care! My Sun DTH stopped working one fine day & if even if you switch on the STB nothing comes on the TV. On close examining & reading few articles over the net I understood that these were substandard ones. If you are getting a DTH for as low as 499+whatever, these stuff needs to be substandard.
The funniest part was the toll free customer care. I believe these people were absolutely free of their brains. I was kept waiting for 15 – 20 mins before somebody picked the call. This lady I bet comes with no knowledge of the complete system. I explained the whole scenario & she said she will do some refresh and this will be all right in flat 15 mins. Wow! I asked her mam there is nothing coming on my TV (even the startup Sun Logo) and how come a refresh from your side will help resolve the problem. Well, the answer was “Sir it will be all right”. May be she was sure that next time when I call her the call will get routed to someone else & she will be alright. Now after 11/2 hr, I tried someone else picked the call & he asked me to do a software update. “Boss, nothing is showing up on the screen dude, how I will do a software update”, then came his reply “I think you should contact your distributor”. Since I don’t have the distributor number handy I asked for the same & even he didn’t have it. I then did some search & found out the so called nodal officer in Bangalore, none picked the call send a mail came a reply saying that it will be resolved in a day. Since nobody called or nothing happened I tried reaching the distributor using the visiting card which I found after a panic search in my home. To my added surprise none of the 3 nos give in it including the landline where working. How cool is that? Even the calls to the above said nodal officer where answered! It’s been over a week now & I am planning to move to consumer court to get it resolved now.

Aug 14, 2020

Complaint marked as Resolved

View replies

Prabhu

from Bengaluru, Karnataka

I indirectly was meaning that none picks the call.

Vaibhav Joshi

I am also facing the same experience. I am staying in Pune and subscribed MYPACK before 5-6 days.
But I am waiting for activation of DTH till the date.
###Here is complete story
On Friday my DTH + STB was installed. The person told me that the activation will be done once he reach office. He asked me to keep the DTH switched on. I did it but nothing happened till Saturday Morning. I called up Distributer and complained about this but he gave me contact number of so called Head of sundth Pune operations. I called up that person and got assurance about activation in 24 hrs.
Again I waited and called up that person on Sunday. He didn't pick up the phone. Next day he picked up the phone but said, there is some problem with the activation. Please wait till Monday. Again I waited but it didn't happend. Again deadline was extended by Distributer. I agreed to wait till Tuesday. But these hopeless people did not do anything.
Not I am very frusterated with this game and want to switch to CABLE operator.

Is there any way to sue these people for POOR SERVICE?

from Kalavai, Tamil Nadu

list

Helpful

Found this helpful?

3 Comments

Post your Comment

Comment Guidelines

I have subscribed to Sun Direct DTH at NOIDA on 23/02/2009 with 5 months free 105 channels - as advertised by SunDirect. 105 channels included COLOURS channel. From 1/4/2009 Colours was withdrawn from free channels and they are charging Rs 25/- per month.
SunDirect company is cheating the customer by advertising something else and not providing the promosed service.
Is there any regulator or Customer Interest protector in India who can protect interst on customer and protect the customer from such frauds?

Aug 13, 2020

Complaint marked as Resolved

View replies

Dr.Johnny Daniel

from Mumbai, Maharashtra

Sun direct is making fool to everybody. Myself Dr. John from mumbai taken sun direct at my native place dewas ( madhya pradesh)so that i can see shalome t.v.to get spritual blessings. after 2 months they have stopped shalome t.v.. This sun direct Director is not a spiritual person and playing with a God and Gods children. After reading this statement sun direct Director will delete my comments. Once more thanks to sun direct to making fool to customers.

Sun Direct Complaints & Reviews

File a complaint to Sun Direct

Sun Direct reviews & complaints page 123

not proper solution for the query from the customer care

Post your Comment

Recharge and activation problem

Sun Direct DTH TV — Not Activated

Sun Direct — Activation/recharge problem.pathetic service

Sundirect — recharge successfully-without getting channel

SUN DTH — TOPUP problem

Sundirect — reactive

set max channel — channel not activated

Sun Direct DTH — CHANNELS NOT UPTO THE LIST EXPLAINED

Sun Direct DTH — Sun Direct DTH Not Working

Sun Direct DTH — Sun Direct DTH not working properly..

Sun Direct DTH — DTH NOT WORKING

Sun Direct DTH — sun direct dth is not working

Sun Direct DTH — sun direct DTH NOT working

SUN DTH — Service not provided by SUN DTS

SUN DTH — RECHARGE OF SMART CARD

SUN DTH — Regarding Activation

SUN DTH — CHARGING ISSUE

Post your Comment

Poor Reaction and Response

Post your Comment

NOT RECEIVING ANY RESPONCE FROM SUN DTH WHILE UNABLE TO VIEW ANY CHANNEL SINCE LAST 2 DAYS

Post your Comment

mesg.to screen signal lost

Post your Comment

No customer care and channels activated but not coming

Poor customer service I have ever seen in my life 1 & only (Sun Direct DTH)

Sun Direct DTH — Poor customer service i have ever seen in my life

SUN DTH — v

SUN DTH — NO SERVICE FROM PAST 3 WEEKS

Sun Direct — Customer Service is Pathetic

Sun Direct DTH — Poor DTH & Customer Service

SUN DTH — Non Coordination of SUN Network team (SUN DTH)

Sun Direct — Pathetic Customer Service

Sun Direct — HD channels not showing after recharge

sun direct fails

Recharged Still Not Activated

Post your Comment

balance

Sundirect — knowing the validity at any time

no response to recharge ,low signal for few channel

Channel relay continuation problem

Post your Comment

ACTIVATED WRONG CHANEL SCHEME BY SUN DIRECT ENGINEER

Sun Direct Dish — Recharging

Sun Direct — WRONG ACTIVATION

Post your Comment

Very bad customer service

Post your Comment

Customer Service is very bad

SUN DTH — VERY VERY WORST CUSTOMER SERVICE

Post your Comment

PHONE NOT AVALABLE

Post your Comment

Not able to Recharge

Sun Direct — Any time Line Busy to the Customer Care unable to Recharge my Dish

Set top box not getting started when TV is switched on

Post your Comment

non-availability of important channels

Sun Direct — Important channels not available

setoff box repairs

no signal from last 12 days

Post your Comment

Bull sit customer care

Post your Comment

The Product Never Worked

Sun Direct — Better be without this product

Post your Comment

Set Top Box not working - No response from Customer care

Post your Comment

Irresponsibility of Technicians inproviding Connection

Post your Comment

STB problem - pathetic customer care

Post your Comment

withdrawal of channel unscruplously

Post your Comment