Sun Direct Complaints & Reviews

Hi,

I had bought a Sun DTH recharge coupon on Sat, 2nd May 2009. I called up the given number and they said I would get the requested channel in 5 hours. I called at 4:30pm on Saturday. Today is Tuesday and i still havent had any response from them. They say they are understaffed.

For their monthly rentals, if i say I'm underpaid would they accept?

Thanks,
Duke Fernandez...

RESPECTED SIR,
I AM DIPESH DAS . I AM A SUN DIRECT DTH SUBSCRIBER AND MY SUBSCRIBER ID IS : [protected]R. DUE TO STORM ON 3/5/2009 I'M UNABLE TO VIEW ANY CHANNEL. ERROR IS COMING E48 NO SIGNAL. I'VE CALLED TO SUN DIRECT ZONAL OFFICE AT COSSIPORE UTSAV SALES AND SERVICES AND ALSO CUSTOMER CARE NO 40207676 BUT NOT RECEIVING ANY RESPONCE...PLEASE HELP ME......

I have Purchse Your DTH(1299).

Your Service charges Detail U send. my mail id. My Direct DTH 1299/- Set top box no p-[protected], Smart Card no [protected]-r.


I have change Dth pogisition. so, TV sceen msg. You Signal lost Please check.

Pl. Help.


Sindha Yashpal...

HI I have sun dirrect DTH. From Day 1 i am having issues. TYhey never pick the phone at cust carre. their distributors also same. Recharged for set max and it was coming. all of a sudden channel shows as scrambled. 2 days without IPL.. i have enogh balance to recharge but and it was recharged only on 19th of april. they have stopped the service on 1st May. Donno who is going to help. But NEVER SUN DIRECT IN FUTURE....

Poor customer service I have ever seen in my life (Sun Direct DTH)
Past 3 week I am trying to recharge[protected] toll free # [protected] - not getting line)... in this 3 week after continues trying to connect to customer care only once I line got connected to customer care.. i got Response from sun direct DTH customer care (call back tomorrow after 11 am)...
I have diseased not contact or call (Sun group) any more. br...

this is to that complain that i have installed sun direct on 24/01/09 and they guy whow came and installed sun dth told me that i[censored] want any other channels u have to recharge for it so i have recharged it for Rs 200 for ten sports & zee kannda so i have recharged it on 03/03/09 so u r sun direct person tolld me that u can check on line also but going to online i can not acesse my accont so i want to know how to check my balance throw...

I have installed sun direct dish on 20.03.2009. while installing the box, the engineer by name Amit from Ghaziabad branh, casually asked us about our language on hearing our local language that we spoke in our home. We told him that this is malayalam. This was the only conversation we had at that time.
He never told us that if we take any particular scheme, we will loose some channels which sund direct gives free to its subscribers....

I bought Sun direct DTH dervice connection through PONSUBHA telecom, No.1 Swamy nagar, Urapakkam, west on 20.04.08, the next recharge date is on 21.04.09. On 20.04.09 i recharged for 6 months of Rs.650/- to sun direct dth service.
On 21.04.09, i could not get any channels in the TV-set. then i contacted through phone to Radiant associates pvt Ltd. And they told to contact directly to Sun DTH service directly. I called to sun dth through...

I use Sun Direct DTH service and I do not have complaints on the relay or picture quality and even the availability. However it has one of the worst customer care services in place. It is very difficult to reach the customer care number and would be always busy (probably using very less number of lines). If you try to reach the nodal office at the number provided in the website that too will not be picked up. Once I had a problem in my DTH...

DEAR SIR,

I LIKE TO ACTIVATE S MAX CHANAL FOR THAT LAST 4 DAYS I AM TRYING THE CUSTOMER CARE PHONE NO ITS SAYING THE NUMBER IS BUSY EVERY TIME, THROUGH SMS ALSO I TRYED IT IS NOT GOING, THROUGH ON LINE IT IS ASKING THE PIN NUMBER WHAT CAN I DO...

For the Past 3 days (18-20 Apr 2009), i have been trying to call the call center on the number[protected],[protected], (these are the only available options) the line is always busy 24 hrs, i tried more than 100 times at different periods. The Management should be made liable. Come on fellow users....

Dear Sir,

I have purchased a sundirect dish tv atena with setup box for Rs.1750.00 from M/s. Guru communications Ballabgarh, Faridabad, Haryana.

As per my repeated follow-up to the above mentioned dealer regarding non availablilty of imporatnt channels i.e.pogo, sony, discovery, cartoon network etc...etc..

and also i have lodged a complaint to the nearest authorised dearler regarding my setup...

I have problem with my Sun dth, it showing E52 no signal past 15 days. I reported to my dealer ( Goldenage Enterprises, No.9, Bharathiyar Street, Gandhi Nagar, Avadi, Chennai - 600054 ), no one taken action. Then I reported to sun direct customer care[protected], they taken complaint & gave me one number ([protected]). Almost I am calling them alternate days, finally they promised me, that they will rectified this problem by today 11am,...

I Brought a Sun Direct Dish TV Connection from Invent Services, VII/366, Mavelipuram Colony, Kakkanad, Kochi 682030, Phone[protected] on feb 2008. From the day which the Dish is fixed, It is not yet worked. The technicians who came to fix, said some issue was there and they will come to fix the problem in next day. From that day onwards i'm trying to contact them. The phone no is not working too. Till this time it is not worked and...

Hi,
This is Rajesh from Mysore, Karnataka. I have Sun Direct DTH connection from March 2009.
After connection is activated they have taken nearly one week to enable my requested package.

Now i have a problem with Set Top Box (i.e) It is not working. When i requested for rectification
through customer care services they suggested me to contact the local dealer. Now i have
contacted VINAYAKA...

The Technician hailing from Pachalloor, Trivandrum Corporation, Kerala state working in Sun direct DTH cable service, who was assigned by the Manager of D T H, Maruthankuzhy, Trivandrum to provide connection before three days of the complaint date, Not only that he did not provide the cable connection but also used indissent and uncultured way of discoarse while enqiring about it . I humbly request to take immediate steps to curtail such...

The most pathetic customer care! My Sun DTH stopped working one fine day & if even if you switch on the STB nothing comes on the TV. On close examining & reading few articles over the net I understood that these were substandard ones. If you are getting a DTH for as low as 499+whatever, these stuff needs to be substandard.
The funniest part was the toll free customer care. I believe these people were absolutely free of their...

I have subscribed to Sun Direct DTH at NOIDA on 23/02/2009 with 5 months free 105 channels - as advertised by SunDirect. 105 channels included COLOURS channel. From 1/4/2009 Colours was withdrawn from free channels and they are charging Rs 25/- per month.
SunDirect company is cheating the customer by advertising something else and not providing the promosed service.
Is there any regulator or Customer Interest protector in India...

I am a new customer to sun direct. subscribe for the connection and got the connection immediately. whereas as soon as the technician left my home after installation, the signal is scrambled and there is no picture at all. when the technician leaving he personally got 100 extra saying in case of any problem we will come and rectify the issue. But even after calling so many times to the supplier. no one has turn to rectify the issue. i had...

I was in use of sundirect because of a devotional channel named 'GodTV' and 'Shalom TV'. Now, they removed the channels from their list. After luring customer with offers, if they remove our most favoourite channels, it is very bad to any organization. They are cheating customers. Also if we want to reach their customer care numbers, it is very less chance to get the line. Please my sincere opinion is do not be get cheated...