Sun Direct Complaints & Reviews

Dear Sir,

Since 10 days we are getting frequent problems in the particular channels of CNBC of Sun Direct DTH and we have already made complaint to customer Care and the complaint no. is [protected] and our Smart Card ID no. is R[protected]. We have made several complaint to the dealer as well as to customer care but I think they are not interested in rectifying the problems. Kindly look in to the matter and get the problem solved as early as possible. Your early action in this matter will be highly appreciated.

Dear sir,
at the time of taking sundirect i actually having misconception that ur customer service is good as u are the new player enter in the indian market, but i am wrong as the worst/pathetic customer care you have .u people are not reviewing ur customer care people.u just shut down ur bhubaneswar customer care no[protected] as i have tried 300 times but no body will pickup the phone always engaged, & my mob bill will 600 /-.who will pay this money and also on comparision from tatasky their people reach the home for any service.
i[censored] people don't strong the customer service then dont lunch the service across india.
my punchline for ur service "less money more headache.

I had brought sundirect dts till last month was not working.then i have brought Rs 100.recharge card but i could not recharge it .cause[protected] number not responce.
Then i tried mobile recharge but no responce what can i do.
Note;Smart card no R[protected]
setup box no HO[protected]
My Recharge card s no;T[protected]
pin no;[protected]
Please activate it.
Regards,
Janakiraman.S

Hi,

I had bought a Sun DTH recharge coupon on Sat, 2nd May 2009. I called up the given number and they said I would get the requested channel in 5 hours. I called at 4:30pm on Saturday. Today is Tuesday and i still havent had any response from them. They say they are understaffed.

For their monthly rentals, if i say I'm underpaid would they accept?

Thanks,
Duke Fernandez

RESPECTED SIR,
I AM DIPESH DAS . I AM A SUN DIRECT DTH SUBSCRIBER AND MY SUBSCRIBER ID IS : [protected]R. DUE TO STORM ON 3/5/2009 I'M UNABLE TO VIEW ANY CHANNEL. ERROR IS COMING E48 NO SIGNAL. I'VE CALLED TO SUN DIRECT ZONAL OFFICE AT COSSIPORE UTSAV SALES AND SERVICES AND ALSO CUSTOMER CARE NO 40207676 BUT NOT RECEIVING ANY RESPONCE...PLEASE HELP ME...

I have Purchse Your DTH(1299).

Your Service charges Detail U send. my mail id. My Direct DTH 1299/- Set top box no p-[protected], Smart Card no [protected]-r.


I have change Dth pogisition. so, TV sceen msg. You Signal lost Please check.

Pl. Help.


Sindha Yashpal

HI I have sun dirrect DTH. From Day 1 i am having issues. TYhey never pick the phone at cust carre. their distributors also same. Recharged for set max and it was coming. all of a sudden channel shows as scrambled. 2 days without IPL.. i have enogh balance to recharge but and it was recharged only on 19th of april. they have stopped the service on 1st May. Donno who is going to help. But NEVER SUN DIRECT IN FUTURE....

Poor customer service I have ever seen in my life (Sun Direct DTH)
Past 3 week I am trying to recharge[protected] toll free # [protected] - not getting line)... in this 3 week after continues trying to connect to customer care only once I line got connected to customer care.. i got Response from sun direct DTH customer care (call back tomorrow after 11 am)...
I have diseased not contact or call (Sun group) any more.
Just throw out the Sun Direct DTH set of box to dustbin
Its totally waste of money purchasing Sun Direct DTH … I will think that I have given money to beggar


Regards
Saravanan S

this is to that complain that i have installed sun direct on 24/01/09 and they guy whow came and installed sun dth told me that i[censored] want any other channels u have to recharge for it so i have recharged it for Rs 200 for ten sports & zee kannda so i have recharged it on 03/03/09 so u r sun direct person tolld me that u can check on line also but going to online i can not acesse my accont so i want to know how to check my balance throw mobile or throw net.please tell me the detils...

I have installed sun direct dish on 20.03.2009. while installing the box, the engineer by name Amit from Ghaziabad branh, casually asked us about our language on hearing our local language that we spoke in our home. We told him that this is malayalam. This was the only conversation we had at that time.
He never told us that if we take any particular scheme, we will loose some channels which sund direct gives free to its subscribers. He himself had filled all the papers and asked us me to just sign on the paper. While checking on the TV Channels on activation after 2 days, it came to our knowledge that some channels which are essential for us has been blocked. From the very day itself I contacted Amit and told him the problem, and tried to re-set the channels as per his instruction over phone and conveyed that no changes are there. The next days I called up to customer care and spoke to Mr.Arun there at Ghaziabad and conveyed our problem. He replied that Amit is on leave so he can do something after he reaches back. Several calls have been made to customer service and I have been talking to Amit several time. He once told me that he has to pay from his pocket and install new box. Even I spoken to him on last saturday morning and he confirmed that he will come to my home on monday or tuesday.
But he has not come. But yesterday evening I again rang up to customer care at Ghaziabad and Arun picked up the phone and replying that Amit is on leave he is not coming to office even. When I replied to Arun that I had a word with Amit on last saturday at customer care, he is not aware about him. Even we had a hot conversation yesterday. I need a solution for this. The mistake is happened from Amit. Why should the customer suffer for it. If you people can't resolve this issue, you may take back your box and return my money. It is useless for me since Amit had activated chanels according to our local language Malayalam. We are staying here in UP and we need to know the news and other channels related to hindi and english and not malayalam.

While taking the connection the Agent Glowfast, they have shown us the list of free channels which we can see after taking the Box. We are not able to see even the free channels in my TV.

Pls look into it and resolve the issue within in this week.

I bought Sun direct DTH dervice connection through PONSUBHA telecom, No.1 Swamy nagar, Urapakkam, west on 20.04.08, the next recharge date is on 21.04.09. On 20.04.09 i recharged for 6 months of Rs.650/- to sun direct dth service.
On 21.04.09, i could not get any channels in the TV-set. then i contacted through phone to Radiant associates pvt Ltd. And they told to contact directly to Sun DTH service directly. I called to sun dth through phone, i could not get any response from them, so many times i contacted them on the same day, i could not get any reponse. IS THIS THE WAY THEY BEHAVE WITH THE CUSTOMERS? when i switched on the TV, it shows E-16 service is scrambled. So, i request you to find a solution for this as early as possible. Even after recharging on correct date and time, they haven't given any proper response, and customer are service is very poor and always network is busy or nobody is picking the phone.

Regards
Mallikarjunan.

I use Sun Direct DTH service and I do not have complaints on the relay or picture quality and even the availability. However it has one of the worst customer care services in place. It is very difficult to reach the customer care number and would be always busy (probably using very less number of lines). If you try to reach the nodal office at the number provided in the website that too will not be picked up. Once I had a problem in my DTH and got a message "E48 No Signal". The distributor sent a technician who said that the LNB (Low Noise block filter) is faulty and need to be replaced. However Sun Direct customer service said that will not be the problem. I tried to get the technician re-checked for nearly two months in vain. Later we took a local electrician's help who found that the problem was with the the cabling and he replaced the cable and everything was working.
Now I have shifted to a new house and need to re-install the service at the new house, but was not able to reach the customer care for last two days and the nodal officer number too is not picked up. Logged an online request in Sun Direct's website, but it does not generate any request number for reference. So it seems to be written on water.
though Sun Direct is cheap and the signal is good, the customer servcie is pathetic and I would never recommend this to anybody.

Signed,
Sathish.

DEAR SIR,

I LIKE TO ACTIVATE S MAX CHANAL FOR THAT LAST 4 DAYS I AM TRYING THE CUSTOMER CARE PHONE NO ITS SAYING THE NUMBER IS BUSY EVERY TIME, THROUGH SMS ALSO I TRYED IT IS NOT GOING, THROUGH ON LINE IT IS ASKING THE PIN NUMBER WHAT CAN I DO