Sun Direct Complaints & Reviews

Sundirect — RECHARGE NOT DONE OF 500 RS.

Hi, frnds the sun direct is one of the most cheater channel services.
I had done my recharge on 12 march 2012 of 500 rs by atm.
and mere 500 rs atm me se cut kar liye and aj 26 march ho gai abhi tak recharge nai kiya hai.

That means ye log customer k paise le lete hai but use service provide nai krte hai so frnds plz hlp me....................................

i want to know my sun direct account balance cad no [protected]

yesterday Iam paid 660Rs now what is my balance . my smarcard no[protected]

I agree this, even in Chennai the case is same. POGO itself signal strength too low and the picture got freezed, start cracking. No refund and validity extension provided by Sundirect. The customer care executive unable to resolve this.

Taking money and cheating customers poor fellow Sundirect groups, Vsool raja groups no business ethics when they are into problem must face customer genuinely and extend validity extension free of cost but they dont do it instead they terminate the activation as if they are 100% perfect but it is provide 100% imperfect service past two months, no one to control their cheating going on...some one must do something or ransack the Sundirect owners for their public cheating in the name of SUNDTH

This indeed is a big issue with all the major DTH players in India.Reliance BIG TV, Airtel, TataSky - All of them have willfully and intentionally not included PEACE TV in their packages. This clearly shows the discriminatory and racial nature of these companies. It is a shame that the Indian Muslim Masses who continue to watch Star TV, Sony and other popular channels are not raising a hue and cry about this.

I am using Reliance BIG TV HD and I have no Peace TV though I want it so much. The state of India Independence?

There is not a single Islamic channel in India. If the I&B ministry India has banned the Islamic channels in India and keeping silence on it, then the UPA lead government is definitely questioning the secular democratic constitution of India. This should not be entertained any more, so that the communal harmony in India should prevail and our culture of being is secular democratic country should be in its perfect form.

The Muslims in India also has equal rights to preach and propagate their faith in India according to the constitution of India. I think there are some communal narrow minded people in the I&B ministry who does not want any Islamic channels in India. If this is the case, then the Government should seriously look in to this and solve this issue as soon as possible.

Being secular means, secular in everything. No double standards for any one, let it be Hindu Muslim or Christian, as long as they are Indians.

This website is USELESS... no response for any complaint...

No Islamic Channels like Peace TV, QTV, Saudi TV or Aljazeera news channel, on any DTH

Dear Sir,

I have Airtel DTH at home, after repeated request since past 1 year for islamic channels but not a single DTH service provider is providing islamic channel. they are providing aastha, sanskar, GOD, shalom, etc. This is a clear discrimination against 20 crores Indians Muslims .

Not a single Islamic Channel like Peace TV (a very popular Indian Channel in India) is being shown on any DTH. I think this is being done intentionally since all other religious channels are being shown. Why I & B and TRAI are silent on this ? Their silence is suspicious. Please allow islamic channels on DTH respecting the sentiments of Indian Muslims (who are a second largest majority population in India) or else please ban all religious channels on all DTH services with immediate effect.

Till then, I m removing my Airtel DTH and switching to local cable provider who provides all Islamic channels.


Thanks and Regards.

Muhammad Yusuf Khan
(Thane, Nalasopara, Maharashtra)
[protected]@gmail.com
Airtel customer ID : [protected]

hi sir how are you i want activation this card namber ;[protected]R my name reaz mohamed pls sir waiting for you sir

Dear Sir,

I have purchased Sun direct on 09/12/2009. 9 months they have given free connection after that they disconnected all the channels. I have recharged Rs. 110 currency On 30/09/2010 but from past 15 days they have not activated. Please solve the problem. below i have mentioned my DTH details.

Set Top Box With Remote Sl. No. -- P[protected]
Smart Card Sl. No. -- [protected]
OSS Reference ID -- MR5026506
Voucher NO. -- [protected]
My name -- Narasimhamurthy
Phone Number -- [protected] / [protected]

Please solve this problem as soon as possible,

Regards,
Narasimhamurthy

In this above case am already compliant/informed customer care centre . Please note the compliant No. 1-[protected]. At the present time the problem not solved. And any authorized person not visit/call till date.

Sun Direct — Non receipt of money

I have sent Rs.1000/- through net banking on 17 Sep 2011 vide transaction number 23509988IG67586633 TRANSFER TO [protected] STATE BANK OF INDIA . But money not yet received by Sun Direct. Please return my cash otherwise same may please be credited to my sun direct account.

Dear Sir,



This is to inform you that there are many llocal / reginal cbannel missing for your list of channel available through SUN DIRECT like –


Assamese Programmes : - RONG, DY365, NE HIFI, NEWS TIME ASSAM
Bengali Programmes : - Rupashi Bangla, 24 Ghanta, Sananda Tv,
Sony AATH, Dhoom Music, News Time
Music Programmes : - SS Music, Masti, B4U, ZTEC, ZING
Movies Programmes : - B4U Movies, Enter10 Movies


Because of non availability og these above mentioned Channels we are facing a lot of problem in coming on our business like: -

(i) First of all we are not able to attend new customer.
(ii) Our existing customer are shifting to other Service provides therefore losing our faithful customer.
(iii) Our customer are also reforming Set.Top.Box and moving to Dish TV, Airtel, Tata Sky.


Therefore it is requested that you plan take necessary steps so that we can further in crease our business and retain our existing customers for our mutual benefit. Please treat this mater on a priority basis.

Sun Direct DTH — non recharge of sun direct

sir i recharge sun direct on 13/05/2013 evening at 7.35 pm for rs 159 in recharge it now . com but still it did not recharged in my bank a/c amount has been debited but recharge has not been done so please verify and recharge it sir I'm waiting .

Of late we stopped getting transmission for mancy channels. There was a message on the screen saying that the satellite positioning has been changed and they would reset our dishes free of cost.

We called up the Sun guys and they said they would send a guy that week itself, this was 3 weeks ago. As the days passed more channels became defunct. We kept calling the Sun guys and they said they would come, but never came.

This is not our first bad experience with Sun. Its been like this always and they have scant regards to customers. They have no intention to take care of the customers. This is the service industry at the worst.

Sun has the worst customer service i have ever seen.. THis canot be tolerated any level..For over 1 month we have been pathetically trying for their technicians to change the dish angle and still no response.. The have disconnected their phone lines or kept in busy.. Is this is consumer company...Please people who plan to buy Sun DTH dont buy it.1000 Rs saved by their cheap schemes..but i bet you will suffer for than Rs5000...

Authorities take some action.. When i contacted others the same was the response.. This is intorable!!

Even i have the same problem related to satellite adjustment.For the past 1 month i kept on calling the customer care.But the action has not yet taken.Almost i lost all the channels.Very worst service

SUN DTH — Satellite is not receiving signal

SUN DTH satellite is not receiving signal because of this we are not able to watch channels. we have already registered lots of complains but no response from SUN DTH.

Smart Card No:[protected] R
Name:- Ashok Kumar

Sun direct is showing like the device needs to be upgraded for the satellite change. And they will send the technicians to home for free of charge. I have contacted the dealers regarding this, they provided two invalid numbers and they are claiming that these are the numbers of agency the work has been taken.

After trying to these unavailable numbers and I called back to the dealers to report this. They said, If you pay Rupees 250, We will arrange seperate technicians to do this. And we are not the responsible persons for providing unavailable numbers.

Finally, it's very clear that they are playing among themself to get 250 rupees. But sun direct is still claiming that this is completely free.

what is new freq no for SUNDIRECT

i need SUNDIRECT new freq no

>
MY CARD NO IS[protected] R IN THE NAME OF PARDEEP SINGH NEW AMAN NAGAR LUDHIANA. I M FACING THE 3RD TIME PROBLEM WITHIN ONE MONTH . NOW THIS TIME WHEN I OPEN THE T.V CHANNEL THE SCREEN SHOW THE MASSAGE RETURN TO THE DOWN LOAD STREAMS AND WAIT 132 SECONDS AFTER THE 132 SECONDS THE T.V SCREEN SHOW SUN DIRECT AND PROCESSING IS RUNNING CONTNUE 5 MINUTE my mobile no [protected]
>
>
KINDLY CLEAR THE PROBLEM

>

>

>
THANKING U

smart card no.[protected]
setu box sr no. F[protected]

NOT GETTING SIGNALS EXCEPT POTHIGI NO OTHER CHANNELS
WORKING KINDLY TAKE ACTION IMMEDIATELY

my self brijesh patel from navsari, gujarat . i had a problem that dusing the rain signal is not available as well as the information relating to running programm on different channel is not given . and some important channels are not visible . so its my humble requet that you will give good consideration to my request

I have recharged my sundirect card no.[protected] R for Rs.506/- on 01.06.09.But, the sun network channels are not activated still now.Please kindly do needful for me.

R.JEEVARAM.
[protected]

I B.venkata Rao customer of your service recharged up to next month though the chanels are not activating please take necessary action imeadiately.

Activation
I had paid Sun Direct for 1year 02.10.2010 with amount 1250/- through on line. For Activation with great difficulty I am able to contact tamil nadu Customer Care who informed that Rs.1400 and iwas informed that 1year recharge could not be made since there is shortage of one rupee. After several aruguments I was told that the activation was done for 1year plan. As there is no sevice, after repated trials again contacted tamil nadu, it was told that the service will restored within 10 minutes, As the services are not restored, the smart card was taken & tested with other det top box & found the no channel is coming with this card. On verification through toll free number, the balance that is being shown is Rs, 1250.08. It not understood what is present satus of the service. i.e. whether the activation is completed and if so for what period.
My Sundirect smart card # is [protected]R

I requested Sun Direct to refund the 1year money, the service is very bad & nobody is accesible and even after contacting on repeated trials no proper assistance is recieved..

I have lost hopes with sun direct.thanks

Dear Sir
I am sundirect New custmore & Not activate my setopbox I am distrub Pls urgently solved my problem Smart card no-[protected], Name John Biju,
Thank's

Smart Card No: [protected], I paid for the service but i am not receiving any channels. Can someone fix this PLEASE.

I am J V Ramakantha Rao. My Sun direct card No[protected]R. Recharged on 08/08/2014
Still not activated even after 12 hours. Every time it is happening

AFTER YESTERDAY COMPLAINT, I HAVE RECD SIGNALS EXCEPT
KALIGNAR & MEGA CHANNELS. THANKS FOR FOR YOUR IMMEDIATE
ACTION.

OUR SETUP BOX NO. F[protected]

S.M. CARD NO.[protected]

REGDS : M.S.GNANA MOORTHY

IT IS THE WORST AND WORST STAND OF CUSTOMER SERVICE FROM SUN DTH. EVERY HELP LINE EXECUTIVE TELLING DIFFERENT LIES, DIFFERENT METHODS TO CHECK AND FINALLY TELLING SATELITE PROBLEM. THEY ARE SMART ENOUGH, TELLING FEW CUSTOMERS GETTING ALL CHANNELS, FEW GETTING FEW CHANNELS AND OTHERS NO CHANNELS. IS THIS A CROWDED FISH MARKET? . THEIR WEBSITE DISPLAYS WRONG INFO. CAN ANYONE SUGGEST ME THE BETTER DTH?

i agree this one of the worst customer care service.

Sundirect — Missing Channels

Since two weeks some of the channels are not functioning properly. In between the channels stop automatically and come after few hours.

Please solve the problem as your earliest.

Thanks.

Philip.P.S

Please install animex in sundirect as
soon as possible


Please...

Sun Direct — Channel off air

I have been using the Sun direct for a while, theier services are sub standard and thier customer care is pathetic.. worst in India and they have been cheating customers .
I have the sun smart card no [protected] and have calling them since 2 months .

there is no response nor follow up from their side and they rudly hung the phone .


Sun sucks , dont go for this useless DTH

Regards

chandra

Require solution for your problem.
Send mails to all the following email ids in the To or CC...One of them (assuming some one will be always against some one, takes this option to revenge others) surely take this problem to higher officials.

[protected]@sundirect.in, [protected]@sundirect.in, [protected]@sundirect.in, [protected]@sundirect.in, [protected]@sundirect.in, [protected]@sundirect.in, [protected]@sundirect.in, [protected]@sundirect.in, [protected]@sundirect.in, [protected]@sundirect.in, [protected]@sundirect.in, [protected]@sundirect.in,
[protected]@sundirect.in, [protected]@sundirect.in, [protected]@sundirect.in, [protected]@sundirect.in, [protected]@sundirect.in, [protected]@sundirect.in, [protected]@sundirect.in, [protected]@sundirect.in, [protected]@sundirect.in, [protected]@sundirect.in, [protected]@sundirect.in

No channels are coming in Sundirect...since a week...tried to call the Customer Center numer of times...but it always says NETWORK BUSY...very bad service...they dont even bouther to check once in a while...absolutely waste of money to have this connection

i install sun direct dth in last February. and i am satisfactory customer but last 15 days my tv screen shown E50-32 service not available then my charge till 14 aug.2010 i already registered my complain via phone (no.[protected] but not action . my smart card no. [protected]
Best regard
mukesh chouhan (baba)

my sun dth connection is down since 16 th august error shows e16-4 service is scrambled whereas my account balance is rs 200 and packages are activated

From 21st Sep.2010 onwards, I am not getting any programme in SUN DTH. When I contacted the Local dealer in Trivandrum viz. M/s. Bimas Electronics, they have told me there is a balance of Rs.15 only is available on my account. They directed to get in touch customer care at Kochi. When I telephone to them, they are also repeating the same. But I renewed my connection for one year on 14th Dec.2010 by paying Rs, 1000 towards annual fee. At that time the charges for annual fee was only Rs.990/- where as I paid Rs, 1000 hoping to get programme till Dec.2010 middle. But unfortunately they stopped the relay in Sep.2010 middle itself, saying that the amount I paid is exhausted. I don't know why these kind of problem is happening. When I contacted customer care, they are not able to answer to my queries properly and finally they registered complaint vide no.[protected]. Again I contacted my Trivandrum dealer, they are very arrogant way replying to my queries. I have registered my self with a complaint to Sun DTH. Till date no reply received from them. It is really frustrating to me to get this kind of behaviour from SUN Group. I hope this will come to notice of management and finally they will do some thing to correct the mistake.

N. Chokkalingam,
Trivandrum 695008
Mob.[protected]

sir,
since for the past two three months i am unable to see some of the channels. since i make a call nobody attends or reply comes through phone all lines in this route are busy .
so kindly do the needful as early as possible. since we are loosing many channels.
smart card no: R4 [protected]
dealer name: vasanth and co;
distributor name :krishna [protected]


regards,
MRS. SHANTHISANTHAKUMAR
phone no : [protected]

nobody attends the call.
very bad service in a few months.
unable to see all the channels.
no proper responding person .



kindly tune our satellite to new satellite channel.

do the needful as early as possible.

Sundirect — Not Retuning my cheque

Dear Sir,
Myself Bidyadhar Dash, having Phone no [protected],I had paid to your company my charges for sep in cheque having NO 424971 bank HDFC DT 6.10.2009 amount 1250/- to ADITYA ASSOCIATES , BHUDARAJA , SAMBALPUR, orissa. The cheque has not been presented to my account , but ADITYA ASSOCITES claiming that the cheque has been bounced and claiming a monthly due chages of 75 /-RS per month from me. But my bank claiming that the cheque has not been presented in the bank , which ADITYA ASSOCIATES has been claiming. I have gone to ADITYA 6 to 7 times and asked for my cheque neither thay returned the cheque nor given proper status abount the cheque. I have already give complains to your customer care and only got ref number i.e F[protected] dt 3.11 , F[protected] DT 30.10, but has not get any favorable result. I want my cheque back, as I am convienced that the cheque is not presented in my bank, ADITYA has been falsely claiming that it has been bounced and harassing me and charging monthly due fee RS75/-. Your bank has been continues harassing me and ADITYA ASSOCIATED has been not giving proper information about my cheque.

As for as I am concerned I only want my cheque status, I have given a at par cheque of HDFC bank having sufficient balance in my account. Aditya Associated neither give my cheque nor given any reason for cheque bouncing , I have alredy offered cash in place of cheque for my sep bill clearance. It seems that NEITHER AIRTEL NOR ADITYA ASSOCITED has been serieous about customer problem.


If the cheque has not been returned I will go to consumer forum for harassing and mental torture wituout any valid reason behind it.




Thanks and regard’s

Bidyadhar Dash
Mob:[protected]

Sundirect — Not getting ESPN channel

I have not getting ESPN channel from 29th June to till date. I have taken this as addon pack on 12th June. I have called to customer care more than 15 times, but not getting proper response

Sundirect — unable to get most paid channels

sir,
we have already paid in advance to sun direct. now we are not able to get most of the channels. can you please check what is the real problem with sundirect...and what are they doing to rectify it. we will be very thankful i[censored] help us.

Hi Nagrota,

I opened TV yesterday(09 July 10) and services are not available. Today when I opened their site(SunDirect.in) this is the message they are displaying.
==========================================================================
Dear Subscribers,

We regret that our full service is not currently available. Until the restoration of our full service you will not be charged for the channels you are viewing now on your sun direct DTH
=======================================================================
Also there is a complaint link where you can enter your complain. But I agree that not charging money for promised service is not only way. They must have informed people by sms, email or even by calling(which would be huge task in itself I suppose). I did try calling customer care in April last time for recharge details and I was able to get information. Not sure what is the status now.

Thanks,
Tarun

I have updated the site with followng complaint. Post submitting message said that they will get back to me. Keeping my finger crossed.

====================================================
Thanks for updating the at least on the website(leave alone personal information on mobile) that services are not available. I am customer of Sun Direct since more then one year.
I am not gettoing any signal since 8th July. Today is already 10th. It is realy a bad experience. TV is integral part of today household life, especially on weekends.
Please inform customers, at least, what is the time till servoices can be restored.
By only Not charging for the period channels are not available is not accepatble. Company should do more to retain existing loyal customers.

A grieving customer!
Tarun

=================================================================

Beep sun direct... we are missing world cup...

when i called customer care 2 days back.. they told it wil be solved within 2 hours... but nothing happening... and now when i am not able too reach customer care number itself... tooo bad service... some legal action has to be taken for this and in return they have to do something for each customer...

Hi We are also not getting sundirect connection from 7th Jul 2010. Nodal officer or Dealer(Malad west, Mumbai) or Customer Care do not pick the phone. They dont even display message on Tv screen saying the reasons and expected time by when the issue would be resolved.

When ever there is a rain, connection will be lost. Please take action against Sun Direct for such irresponsible service.

What the heck is wrong with SunDirect???? They place those dumb ads everywhere but the service has been out for days! What are they doing??????

I am waiting for past ten days hoping that this signal problem come to an end... but its not happening..Instead of explaining or conveying regret, sun dth telecasting INFO channel about the new offers and recharge packs... my kind request.. please crush the sun direct set top box and buy some other set top box...
[protected]Frustrated Customer

Yes dear the sun direct dth is not even working in Dubai only some of the channels are working with very poor connection. But in their website the sun direct bloody are still advertising the channels to make money.

They are cheaters.

Basha from Dubai

Dear all

I justbheard that insat4b satellite is having some power shortage and due to this they are going to shutdown the service and going to dump the satellite into the sea.

Therefore, no need of waiting for their service.

SUNDIRECT CONNECTION NOT WORKING FROM 7TH SEPTEMBER NIGHT.NO RELIABLE ANSWER FROM CUSTOMER CARE.PHONE NOT PICKING.

Very ... poor service, from last 1 month no signal, showing error E48
.No reply from customer care.So we are going to change our service of DTH.Smart card No, [protected]

my sun direct connection is not working please check it

my card number is {[protected] R}

my email address is [[protected]@hotmail.com]

please take my problem...

Regarding usage

Dear sir, Can I use Sun direct it be used in Ethiopia

Set Top Box is NOT working (Poor Service from Sun Direct)

Hi, I have given complaint that My STB is not working on 7th January. Till now it is not sorted out and no body called.. Poor Services..

Dear Sir,

I am a customer of Sun Direct, DTH card no. 1_[protected].There was a serious problem in the services that from 7th July 2010. There were no signal & frequency going below 10. It is continue till now i.e 10th July 2010. I requested to you please consider on this subject and give a content reply asap.

Best regards
Sunil Rana
Palampur, Himachal pardesh

in orissa sun direct totally stop their service, no toll free number any other number also not working, hope company closed their servises, so bad servises, they should give compansation to customer as well as free visit rateerthan swithch of mobile phone, what i ll do i dont know after a 2 days rath yatra, people should enjoy car festival but failed...

SUN Direct services have been affected all over the nation because of some technical issue with their satellites.
What is most irritating is that their customer care call center people have no idea about this and will tell you that they will do 'refresh/master refresh or factory default'. Neither do they have knowledge nor the courtesy to inform customers of major outages like this!
When I asked to speak to their manager, the guy who answered my call said, "No manager sir, what am I sitting here for?"

Hopefully their satellites start working soon
Hopefully they recruit people with basic common sense to handle customers' calls.

To get in touch with SUN Direct offices, use the 'Contact Us' page on their website.
They will reply.
Demand an extension in your subscriptions for the period for which you have not been receiving channels.
If you call customer care, they will tell you that no extension/refund is possible.

It is true fact.

NO SIGNALS FROM SUNDIRECT DTH SINCE 09.10.2010.MY SMART CARD NO:[protected].MY ADDRESS:17-59/1,SHARANABASAPPA COLONY,SHADNAGAR,MAHABUBNAGAR(DIST),A.P.