Sun Direct Complaints & Reviews

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MY CARD NO IS[protected] R IN THE NAME OF PARDEEP SINGH NEW AMAN NAGAR LUDHIANA. I M FACING THE 3RD TIME PROBLEM WITHIN ONE MONTH . NOW THIS TIME WHEN I OPEN THE T.V CHANNEL THE SCREEN SHOW THE MASSAGE RETURN TO THE DOWN LOAD STREAMS AND WAIT 132 SECONDS AFTER THE 132 SECONDS THE T.V SCREEN SHOW SUN DIRECT AND PROCESSING IS RUNNING CONTNUE 5 MINUTE my mobile no [protected]
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KINDLY CLEAR THE PROBLEM

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THANKING U

smart card no.[protected]
setu box sr no. F[protected]

NOT GETTING SIGNALS EXCEPT POTHIGI NO OTHER CHANNELS
WORKING KINDLY TAKE ACTION IMMEDIATELY

my self brijesh patel from navsari, gujarat . i had a problem that dusing the rain signal is not available as well as the information relating to running programm on different channel is not given . and some important channels are not visible . so its my humble requet that you will give good consideration to my request

I have recharged my sundirect card no.[protected] R for Rs.506/- on 01.06.09.But, the sun network channels are not activated still now.Please kindly do needful for me.

R.JEEVARAM.
[protected]

I B.venkata Rao customer of your service recharged up to next month though the chanels are not activating please take necessary action imeadiately.

Activation
I had paid Sun Direct for 1year 02.10.2010 with amount 1250/- through on line. For Activation with great difficulty I am able to contact tamil nadu Customer Care who informed that Rs.1400 and iwas informed that 1year recharge could not be made since there is shortage of one rupee. After several aruguments I was told that the activation was done for 1year plan. As there is no sevice, after repated trials again contacted tamil nadu, it was told that the service will restored within 10 minutes, As the services are not restored, the smart card was taken & tested with other det top box & found the no channel is coming with this card. On verification through toll free number, the balance that is being shown is Rs, 1250.08. It not understood what is present satus of the service. i.e. whether the activation is completed and if so for what period.
My Sundirect smart card # is [protected]R

I requested Sun Direct to refund the 1year money, the service is very bad & nobody is accesible and even after contacting on repeated trials no proper assistance is recieved..

I have lost hopes with sun direct.thanks

Dear Sir
I am sundirect New custmore & Not activate my setopbox I am distrub Pls urgently solved my problem Smart card no-[protected], Name John Biju,
Thank's

Smart Card No: [protected], I paid for the service but i am not receiving any channels. Can someone fix this PLEASE.

I am J V Ramakantha Rao. My Sun direct card No[protected]R. Recharged on 08/08/2014
Still not activated even after 12 hours. Every time it is happening

AFTER YESTERDAY COMPLAINT, I HAVE RECD SIGNALS EXCEPT
KALIGNAR & MEGA CHANNELS. THANKS FOR FOR YOUR IMMEDIATE
ACTION.

OUR SETUP BOX NO. F[protected]

S.M. CARD NO.[protected]

REGDS : M.S.GNANA MOORTHY

IT IS THE WORST AND WORST STAND OF CUSTOMER SERVICE FROM SUN DTH. EVERY HELP LINE EXECUTIVE TELLING DIFFERENT LIES, DIFFERENT METHODS TO CHECK AND FINALLY TELLING SATELITE PROBLEM. THEY ARE SMART ENOUGH, TELLING FEW CUSTOMERS GETTING ALL CHANNELS, FEW GETTING FEW CHANNELS AND OTHERS NO CHANNELS. IS THIS A CROWDED FISH MARKET? . THEIR WEBSITE DISPLAYS WRONG INFO. CAN ANYONE SUGGEST ME THE BETTER DTH?

i agree this one of the worst customer care service.

Sundirect — Missing Channels

Since two weeks some of the channels are not functioning properly. In between the channels stop automatically and come after few hours.

Please solve the problem as your earliest.

Thanks.

Philip.P.S

Please install animex in sundirect as
soon as possible


Please...

Sun Direct — Channel off air

I have been using the Sun direct for a while, theier services are sub standard and thier customer care is pathetic.. worst in India and they have been cheating customers .
I have the sun smart card no [protected] and have calling them since 2 months .

there is no response nor follow up from their side and they rudly hung the phone .


Sun sucks , dont go for this useless DTH

Regards

chandra

Require solution for your problem.
Send mails to all the following email ids in the To or CC...One of them (assuming some one will be always against some one, takes this option to revenge others) surely take this problem to higher officials.

[protected]@sundirect.in, [protected]@sundirect.in, [protected]@sundirect.in, [protected]@sundirect.in, [protected]@sundirect.in, [protected]@sundirect.in, [protected]@sundirect.in, [protected]@sundirect.in, [protected]@sundirect.in, [protected]@sundirect.in, [protected]@sundirect.in, [protected]@sundirect.in,
[protected]@sundirect.in, [protected]@sundirect.in, [protected]@sundirect.in, [protected]@sundirect.in, [protected]@sundirect.in, [protected]@sundirect.in, [protected]@sundirect.in, [protected]@sundirect.in, [protected]@sundirect.in, [protected]@sundirect.in, [protected]@sundirect.in

No channels are coming in Sundirect...since a week...tried to call the Customer Center numer of times...but it always says NETWORK BUSY...very bad service...they dont even bouther to check once in a while...absolutely waste of money to have this connection

i install sun direct dth in last February. and i am satisfactory customer but last 15 days my tv screen shown E50-32 service not available then my charge till 14 aug.2010 i already registered my complain via phone (no.[protected] but not action . my smart card no. [protected]
Best regard
mukesh chouhan (baba)

my sun dth connection is down since 16 th august error shows e16-4 service is scrambled whereas my account balance is rs 200 and packages are activated

From 21st Sep.2010 onwards, I am not getting any programme in SUN DTH. When I contacted the Local dealer in Trivandrum viz. M/s. Bimas Electronics, they have told me there is a balance of Rs.15 only is available on my account. They directed to get in touch customer care at Kochi. When I telephone to them, they are also repeating the same. But I renewed my connection for one year on 14th Dec.2010 by paying Rs, 1000 towards annual fee. At that time the charges for annual fee was only Rs.990/- where as I paid Rs, 1000 hoping to get programme till Dec.2010 middle. But unfortunately they stopped the relay in Sep.2010 middle itself, saying that the amount I paid is exhausted. I don't know why these kind of problem is happening. When I contacted customer care, they are not able to answer to my queries properly and finally they registered complaint vide no.[protected]. Again I contacted my Trivandrum dealer, they are very arrogant way replying to my queries. I have registered my self with a complaint to Sun DTH. Till date no reply received from them. It is really frustrating to me to get this kind of behaviour from SUN Group. I hope this will come to notice of management and finally they will do some thing to correct the mistake.

N. Chokkalingam,
Trivandrum 695008
Mob.[protected]

sir,
since for the past two three months i am unable to see some of the channels. since i make a call nobody attends or reply comes through phone all lines in this route are busy .
so kindly do the needful as early as possible. since we are loosing many channels.
smart card no: R4 [protected]
dealer name: vasanth and co;
distributor name :krishna [protected]


regards,
MRS. SHANTHISANTHAKUMAR
phone no : [protected]

nobody attends the call.
very bad service in a few months.
unable to see all the channels.
no proper responding person .



kindly tune our satellite to new satellite channel.

do the needful as early as possible.

Sundirect — Not Retuning my cheque

Dear Sir,
Myself Bidyadhar Dash, having Phone no [protected],I had paid to your company my charges for sep in cheque having NO 424971 bank HDFC DT 6.10.2009 amount 1250/- to ADITYA ASSOCIATES , BHUDARAJA , SAMBALPUR, orissa. The cheque has not been presented to my account , but ADITYA ASSOCITES claiming that the cheque has been bounced and claiming a monthly due chages of 75 /-RS per month from me. But my bank claiming that the cheque has not been presented in the bank , which ADITYA ASSOCIATES has been claiming. I have gone to ADITYA 6 to 7 times and asked for my cheque neither thay returned the cheque nor given proper status abount the cheque. I have already give complains to your customer care and only got ref number i.e F[protected] dt 3.11 , F[protected] DT 30.10, but has not get any favorable result. I want my cheque back, as I am convienced that the cheque is not presented in my bank, ADITYA has been falsely claiming that it has been bounced and harassing me and charging monthly due fee RS75/-. Your bank has been continues harassing me and ADITYA ASSOCIATED has been not giving proper information about my cheque.

As for as I am concerned I only want my cheque status, I have given a at par cheque of HDFC bank having sufficient balance in my account. Aditya Associated neither give my cheque nor given any reason for cheque bouncing , I have alredy offered cash in place of cheque for my sep bill clearance. It seems that NEITHER AIRTEL NOR ADITYA ASSOCITED has been serieous about customer problem.


If the cheque has not been returned I will go to consumer forum for harassing and mental torture wituout any valid reason behind it.




Thanks and regard’s

Bidyadhar Dash
Mob:[protected]

Sundirect — Not getting ESPN channel

I have not getting ESPN channel from 29th June to till date. I have taken this as addon pack on 12th June. I have called to customer care more than 15 times, but not getting proper response

Sundirect — unable to get most paid channels

sir,
we have already paid in advance to sun direct. now we are not able to get most of the channels. can you please check what is the real problem with sundirect...and what are they doing to rectify it. we will be very thankful i[censored] help us.

Hi Nagrota,

I opened TV yesterday(09 July 10) and services are not available. Today when I opened their site(SunDirect.in) this is the message they are displaying.
==========================================================================
Dear Subscribers,

We regret that our full service is not currently available. Until the restoration of our full service you will not be charged for the channels you are viewing now on your sun direct DTH
=======================================================================
Also there is a complaint link where you can enter your complain. But I agree that not charging money for promised service is not only way. They must have informed people by sms, email or even by calling(which would be huge task in itself I suppose). I did try calling customer care in April last time for recharge details and I was able to get information. Not sure what is the status now.

Thanks,
Tarun

I have updated the site with followng complaint. Post submitting message said that they will get back to me. Keeping my finger crossed.

====================================================
Thanks for updating the at least on the website(leave alone personal information on mobile) that services are not available. I am customer of Sun Direct since more then one year.
I am not gettoing any signal since 8th July. Today is already 10th. It is realy a bad experience. TV is integral part of today household life, especially on weekends.
Please inform customers, at least, what is the time till servoices can be restored.
By only Not charging for the period channels are not available is not accepatble. Company should do more to retain existing loyal customers.

A grieving customer!
Tarun

=================================================================

Beep sun direct... we are missing world cup...

when i called customer care 2 days back.. they told it wil be solved within 2 hours... but nothing happening... and now when i am not able too reach customer care number itself... tooo bad service... some legal action has to be taken for this and in return they have to do something for each customer...

Hi We are also not getting sundirect connection from 7th Jul 2010. Nodal officer or Dealer(Malad west, Mumbai) or Customer Care do not pick the phone. They dont even display message on Tv screen saying the reasons and expected time by when the issue would be resolved.

When ever there is a rain, connection will be lost. Please take action against Sun Direct for such irresponsible service.

What the heck is wrong with SunDirect???? They place those dumb ads everywhere but the service has been out for days! What are they doing??????

I am waiting for past ten days hoping that this signal problem come to an end... but its not happening..Instead of explaining or conveying regret, sun dth telecasting INFO channel about the new offers and recharge packs... my kind request.. please crush the sun direct set top box and buy some other set top box...
[protected]Frustrated Customer

Yes dear the sun direct dth is not even working in Dubai only some of the channels are working with very poor connection. But in their website the sun direct bloody are still advertising the channels to make money.

They are cheaters.

Basha from Dubai

Dear all

I justbheard that insat4b satellite is having some power shortage and due to this they are going to shutdown the service and going to dump the satellite into the sea.

Therefore, no need of waiting for their service.

SUNDIRECT CONNECTION NOT WORKING FROM 7TH SEPTEMBER NIGHT.NO RELIABLE ANSWER FROM CUSTOMER CARE.PHONE NOT PICKING.

Very ... poor service, from last 1 month no signal, showing error E48
.No reply from customer care.So we are going to change our service of DTH.Smart card No, [protected]

my sun direct connection is not working please check it

my card number is {[protected] R}

my email address is [[protected]@hotmail.com]

please take my problem...

Regarding usage

Dear sir, Can I use Sun direct it be used in Ethiopia

Set Top Box is NOT working (Poor Service from Sun Direct)

Hi, I have given complaint that My STB is not working on 7th January. Till now it is not sorted out and no body called.. Poor Services..

Dear Sir,

I am a customer of Sun Direct, DTH card no. 1_[protected].There was a serious problem in the services that from 7th July 2010. There were no signal & frequency going below 10. It is continue till now i.e 10th July 2010. I requested to you please consider on this subject and give a content reply asap.

Best regards
Sunil Rana
Palampur, Himachal pardesh

in orissa sun direct totally stop their service, no toll free number any other number also not working, hope company closed their servises, so bad servises, they should give compansation to customer as well as free visit rateerthan swithch of mobile phone, what i ll do i dont know after a 2 days rath yatra, people should enjoy car festival but failed...

SUN Direct services have been affected all over the nation because of some technical issue with their satellites.
What is most irritating is that their customer care call center people have no idea about this and will tell you that they will do 'refresh/master refresh or factory default'. Neither do they have knowledge nor the courtesy to inform customers of major outages like this!
When I asked to speak to their manager, the guy who answered my call said, "No manager sir, what am I sitting here for?"

Hopefully their satellites start working soon
Hopefully they recruit people with basic common sense to handle customers' calls.

To get in touch with SUN Direct offices, use the 'Contact Us' page on their website.
They will reply.
Demand an extension in your subscriptions for the period for which you have not been receiving channels.
If you call customer care, they will tell you that no extension/refund is possible.

It is true fact.

NO SIGNALS FROM SUNDIRECT DTH SINCE 09.10.2010.MY SMART CARD NO:[protected].MY ADDRESS:17-59/1,SHARANABASAPPA COLONY,SHADNAGAR,MAHABUBNAGAR(DIST),A.P.

it is true everyone is facing the same problem with sun tv

yes... customers across india are facing the same problem. This is cos they say that there is some major technical problem with the satellite transmission and they have informed ISRO (Indian Space Research Organisation) about the same. But i guess even ISRO is just sitting on this and doing nothing about it. Never knew ISRO is so laid back in their services to overcome this technical glitch.

This will certainly point towards the efficiency and quality of the satellites made by ISRO and consequently the service they provide when any kind of fault occurs. Other DTH service providers use foreign made satellites and are working poperly without any issues like this.

Yes! I am from lucknow! here is the same problem as mentioned above! and officers are not telling how much time it will take, we should get the compensation of this problem faced by us or our money should be refunded if the problem is not solved within next 5 days..! so that we may opt other networks!!
You all should raise the voice for this situation for me..!!
Shashank... Jaiswal!!

Sir, from yesterday i.e., from 30th september 2010 our sun direct is not activating properly. Today we called for customer care service they said to remove the smartcard clean and replace it & after 2 hours the tv will be working but of no use. Then we called our distributor Global Sky Service they said that they will be sending service man from the ageny of Villivakkam, but till now nobody came. Again we called customer care service again & again they are saying the same method. But till now our sundirect is unable. we don't know what to do. Send immediately for a service man.
Smartcard No. [protected]R
Owner Y. Ravi in the name (Kanthamani)

my smart card no is [protected]R i used to give complaint from last one month. Every time i used to give complaint in customer care they promise us that within 2 hrs a technician will contact us but still day not even a single technician contact us. I also met the shope person from i purchased this fraud DTH he visited my house after promising him to pay rs 200 but he managed to watch only DD channels. From next day he also stopped to attend our phone calls[[protected]]. What a fraud company is Sun Direct it don't have any connection between customer care to dealer or distributor or between any technician. Just a vagabond type service good for nothing. One of the fraudest service in INDIA.

Im Prakash, and I own a Sun Direct(Smart card:- [protected]) for the past few days i am not getting signals, it is showing E48 No signal for this I called the customer care many times but, they are not responding properly when I called first time they told that it will be rectified with in 24 hours, then I waited for 24 hours I called them again on second day they gave me 18 hrs time and third time, they told the same old story asking me to wait another 24 hours, later I called after 24 hours then they told me to contact the local dealer who gave me teh connection . None of his telephone number is working and on saturday[protected]th day after my first complaint) I camplained to the ndal office at Noida(one Mr.Girish Varghese or so). Today the 10th day no change .

So please don't take to coneection of Sun Net Work under any circumstances

PRAKASH

thers is no response from the customer care, all the phone lines are always engaged, no news in the sundirect website, we couldn't watch spain vs germany semi's, almost 48hrs gone there is no signal. very very poor support, i am going to disconnect the connection. worst support ever, thanks kalanithimaran.

sun direct pure waste

since 48 hours there is big blunder in sun direct transmission and even they are not given any message to customers and there is no information about the problem in their own web site. I really feel bad about this and i am going to take legal action against them

Me too facing the same problem...the customer care just politely sad that the signals are lost. they have they
forgot their reponsibility ? I appeal to the govt. to cancel their licence and to refund the customers money and pay compensation for the same.. the caption "Ghar Ghar Me Sun Tan Tana Tan " is fake...

Dear Friends, I agree with you. Myself too is facing the same problem from past 48 hours and unable to connect to their call center. By luck i got connected today to Delhi Customer care and the crap lady who picked up the call did not understand the problem at all. Such a crap people in Sun Direct. I cut the call as it was a complete waste to let the CRAP know what the problem is. She was so smart that she does not know English and keep repeating only one thing "Sorry for the inconvenience Mr. Kumar". Delhi Customer care id full of NUT people. Never call to Delhi Customer care, else you will be wasting your money only in call. These NUTS will not be understanding your problem. How can they resolve your issues, if they dont have mind to understand the problem first...Complete crap Sun Direct...

Pradeep

WHAT A DTH SERVICE NO SIGNAL, NO REPLAY FOR EMAIL, NOT ATTEND CALL CENTER,
IT IS THE REALLY VERY VERY BAD SERVICE OF DTH LAST TWO DAY I CAN NOT WATCH MY FAVORITE PROGRAMS ON TV AT LEAST NEWS.
AND I TRY TO UNDERSTAND THE PROBLEMS BY SUN DTH'S WEBSITE BUT LAST TWO DAY NO INFORMATION ABOUT THE PROBLEM TODAY I SAW ONE MEASGE ON THE SITE OF SUN DTH(www.sundrict.in). IT WAS THE RESTORING PROBLEM BUT I DONT KNOW WHAT IS RESTORING
AND WHEN IT WILL BE READY TO USE ?????????
SOME NEWS IN ISRO WEBSITE

MY CONCLUSION IS DON BUY SUN DTH SERVICE TRY OTHER DTH SERVICE BETTER COUSTMER SUPPORT BY ISMAIL PALAKKAD

Worst services My DTH fo 3 days since 8/7/2010... what is the prob...

SUN DIRECT IS UNRELAIBLE, DONT R4ELAY ON THEM.ALWAYS GO FOR OTHER SERVICES LIKE DISH TV, BIG TV, TATA, AIRTEL ETC..
SUN DIREECT IS VERY POOR SERVICE AND FRUADS EXPICIALLY THEY ARE MAKING ARTIFICAILS PROBLEMS AT THE TIME OF FOOTBALL MATCH BY ACCEPETING CRORES FROM OTHER CHANELS FOR MAKING THSI PROBELMS/NO SIGNAL FROM 7-07 TO 11.07 THAT THE FINAL DAY OF FOOTBALL MATCH.THESE ARE FALSE PLAYS.REALISE THIS THINGSIF ANY PROBLEM WITH TRANSPONDER HOW DISH TV AND OTHER SERVICES GETTING SIGNALS.?.THIS IS VERY CHEAP.

Hello SUNDIRECT. I don't think this is acceptable.All companies have a backup plan in any CRISIS.
This is Electronic Communication so problems may come, but you should have a backup plan to restore the support in minimal span of time.Don't you have a CRISIS MAnagement team in your company? It is really shame that you don't have a BUSINESS CONTINUTY plan..shame..shame...

Sun direct is very keen in making new customers rather than satisfying existing customers... This is the reason for al their problems... Let them handle the existing customers to be satisfactory... But they never do it... Always tend to increase their network without worrying about service... They need quantity.. not quality... ITs utter waste telling 'We have 5 millions customers'...! truth is no one is happy among tat 5 million..!

yes... customers across india are facing the same problem. This is cos they say that there is some major technical problem with the satellite transmission and they have informed ISRO (Indian Space Research Organisation) about the same. But i guess even ISRO is just sitting on this and doing nothing about it. Never knew ISRO is so laid back in their services to overcome this technical glitch.

This what is issued on ISRO Official Site[protected][protected][protected]

INSAT-4B Spacecraft Affected by Power Problem
Due to a power supply anomaly in one of its two solar panels, there is a partial non-availability of services on India’s INSAT-4B Communication satellite.
The INSAT-4B carries a total of 24 communication transponders (12 Ku-Band and 12 C-Band) and has been in operation since March 2007.
On the night of July 7, the satellite experienced a power supply glitch which led to switching ‘OFF’ of 50% of the transponder capacity (6 Ku and 6 C-Band transponders). An expert team is studying the possibilities of partial utilisation of some of the transponders that were switched ‘OFF’ and restoring the services at the earliest.

SUN DIRECT PURCHASED THAT TRANSPONDER FOR CHEEP RATE, THAT TRANSPORDER LOST THEIR LIFE IN 2008 BUT NOW IT IS NOT REPAIRABLE SO I SUGGEST ALL SUN DIRECT CUSTEMERS GO THROUGH OTHER TV PROVIDERS OTHERIWSE TAN, , , , , , , , , , , , , , TAN, , , , , , , , , , , , , , , , TAN, , , , , , , , , , , , , , , , , , , ,

Why this SUN direct people are sleeping since last week. Eventhoigh a lot of complaints are follow ups are made by customers they not even bothered to sort out the issues. Can we lodge a case against this company. It is given to understand that some customers are getting signals around my area and there is no problems in viewing channels. Why myself is not getting the signals while my neighbours are enjoying the same. It's too much...are they testing my patience????????

This complaint is registered because of he agony that we have faced over not able to view the channels on 8TH jULY to till now 17th July .The reason i was told that because of satellite problem they are not able to transmit the signal.But Sir i want to mention here that if it is their problem then we have to bear while everymonth before the last day comes they just disconnect the transmission without even completing the 30 days time, they are very professional in their work then how come we as a subscriber have to bear their problem.I THANGAVELU.P on behalf of all the subscribers of Sun Direct request them to give the compensation for the inconvience.

I also fase NDTV and Cartton Chanel

We are not getting all malayalam news channels since last week please resolve this problem as soon as possible

Our smart card ID [protected]

Box NO : CO [protected]

Name Yohannan D

ASST COMMISSIONED OFFICER

the sun dierect conection is not good . as along days we arent getting connection . we allready paid the money for one year, now what to do. it is cheating. mirash ali kt

Respected sir
My Name is S.Loganathan, My Cell No:[protected]/[protected] & Smart Card No:R[protected]. i am a Very Old Customer.Yesterday Morning around 11.30am i recharge Tamil Basic & Venus plus Pack. Tamil Channels activated But Venus plus Not Activated, till know I made around 7 to 8 calls.
Sun direct Customer Care executives told Venus plus channels is active. But it will not work Venus plus. I am totally upset & I am not satisfied with your Customer Care Service.
I request you to take action immediately, if not I will cancel SUN DIRECT. I am moving to another satellite Network & I refer My friends to don’t Buy SUN DIRECT.

Regards
Loganathan

sundirect why remove ndtv imjine mtv music utv move and athor chanel

very poor service of sun dth. no custmore care reply from 8th july. NDTV IMAGINE, UTV MOVIE etc. is not run on sun dth. how much they take more time. any reply me...
my id is [protected]@yahoo.com or cell no is[protected]. plz infrom...
Neelmani(PB)
Ludhiana

Signal offline for the past 5Days
Dear Sir,

This complaint is registered because of he agony that we have faced over not able to view the channels on 22sep[ AND 27 sep.The reason i was told that because of satellite problem they are not able to transmit the signal.But Sir i want to mention here that if it is their problem then we have to bear while everymonth before the last day comes they just disconnect the transmission without even completing the 8months time, they are very professional in their work then how come we as a subscriber have to bear their problem.my smartcard no [protected]R, on behalf of all the subscribers of Sun Direct request them to give the compensation for the inconvience

Since 3 days (19/10/2010), some of the channels are banned in sun direct due to change in the satellite.
I have already spoke to the Dealer/Distributer for N number of times, but the response is worst, they keep saying that they will send the technician but no one has turned back. I contacted the sun diect customer care for the solution but its really horrible that the customer care employees ( contacted many times) don't know proper communication. They dont understand the issue & they keep speaking like a illutrate people in butler english.

I searched a mail ID of sundirect for any escalation " [protected]@sundirect.in " & the responsible person for Karnataka is Gunadeep. I wrote a mail explaining the issue but there is no response, I have already send 3 mail but till now (21/10/2010) no response. I even tried calling[protected] but no one is there to respond. Its really worst of taking the new connection of SUN direct.

If they do not have enough man power to resolve the issue, they should have not come in to this field.
I have no words to discribe about the service of SUN direct. In One word " FIT FOR NOTHING"

Sun direct is very keen in making new customers rather than satisfying existing customers... This is the reason for al their problems... Let them handle the existing customers to be satisfactory... But they never do it... Always tend to increase their network without worrying about service... They need quantity.. not quality... ITs utter waste telling.

I also face the same issue and i have logged a complaint. After 5 days(today) i found that the compliant is closed without any action. And when i raise noise they have deleted the compliant number.

They are fit for NOTHING...Waste of money..I will not recommend any one for Sundirect..

after 3 months of worst service from sun I have broken their setup box and sattelite plate and placed it near a garbage bin which is not removed ..now my neighbours also know how bad my experience was ...People please do not buy such a crap .

The customer service is appalling(worst). Sun direct has a new satellite and we got a message(as service message in TV) saying to re-tune and it would be done "FREE OF COST" we called up the local dealer but no response.. We gave a complaint( no- 454) dated 22nd oct 2010 regarding the same
Then we called up the nodal centre(Chennai)( 28th Oct) to lodge a complaint ( no[protected] then again on 30th oct(no[protected] but there was no response from the nodal team at chennai too.
Please advice on what to do. Is there any higher escalation levels ?

Request made through complaint no.[protected] with SUN DTH for dish realignmnet is not done till date. Dealers of sun DTH at Vizag is not responding for dish realignment. So many channels are not coming. Subscription already paid upto 31.01.2011. Kindly do the needful. Already sent fax to M.D. Thiru Kalanidhi Maran in this regard. Inspite our request has been closed without doing the needful. Viewers of SUN DTH at Vizag are facing the similar problems. Please bring this to all concerened through news papers also. Whenever it happens to see the visualised information being given by sun DTH it gives much pain since our several reminders/requests are being left with un attended.

I was trying to contact SUN Direct to get my dish turned so that I can get all the channels.
This is because of the recent change in satellite .
I call Trade Horizon, Bangalore .They have given another number .
[protected], his name is Raju .I called him several times .Every time when I call, he says he will do this next day .Now 2 times I have SMS my address to him .He never turned back.

This seems to be the stupid service I ever had in my life .
Nonsense, the service is worst of its kind .Without checking whether this can be done in a timely manner the service is interrupted, by removing few main channels .
This is the worst mistake done .

Fix this immediately .Call me at [protected]/[protected] .
I also send mail to nodal officer, He too didn't responded .

I am going to file a suite if you are planning not to service immediately .

Complaint on SUN Direct DTH TRANSMISSION due to satellite change.
I am a Sun Direct DTH customer from Pune, Maharashtra, and the smart card No. r.[protected]. I had given a comment in the web site for the customer care of SunDirect 3 weeks back regarding the TV Channels missing from the transmission due to change of satellite. Still it is displayed in channel No.001 that the technicians from SUN Direct would attend the complaint developed. When Sun Direct office in Mumbai was contacted, they give me some complaint Number and told that the technician will attend the complaint within 2 days. 3 weeks are passed. Nobody has attended the complaint so far. Many of the Malayalam channels and some Tamil channels are also disappeared. Is the Sun Direct message coming in the channel 001 is genuine or a bogus one? Will u please reply back and take some fruitful action.?...
Sanker N Kutty, Pune

Sundirect is a worst service than the ordinary cable network, they don't even know the basics to behave with the customer, while we are explaining our problem to the customer care that stupid fellow is laughing, from Nov 7th we are not able view sundirect and today is 17th nobody turned up to rectify the problem, i made a call to customer care, distributor and even to the nodal officer, very pathic thing is even we can't take it media because this waste sundirect is of the big big shot of tamilnadu .nobody will dare to take up the detils. if i am in a position to do something against them, first i will cancel their licence immedialty

I am using sun direct dth 3 year but last 6mounth not working in properly, im complaint sayas so many time but still not rectfied in my complaint in customer care & ARKA DIRECT IN PONDICHERRY worst service in sun direct MD all sun direct cable dishe water enter into inside sayas in ARKA DIRECT, DISSATISFACTION SUN DIRECT DTH IS WORST SERVICE STATION IN INDIA

I got SUN Direct DTH conncetion . i have satilite channels problem, i noticed this problem more than two months. their service people in bangalore no one still solved my problem .when ever i called customer care. they collect my address habit of saying they will solve the problem within 48 Hrs.then after 48 Hrs again another guy will answer and collect same details agian and say the same 48 Hrs story.i was frustrated with these people who are working in Sun Direct DTH service in bangalore.even they dont have compalint register record its like i repeat the same story all the time and any way they waste my time and money every day .please take necessary action towards these type of savage behaviour.a very rude behaviour of total setup. they prove that they are locals and want to be like a local guys. they just assure blindly and no proper responce or follow up action from there side. i think many would hve the same attitude and THIS WORST SERVICE i mean SUN DIRECT SERVICE may loose its identity because of these set up.

call me it u have gutts to solve the issue. [protected]...! u bull team ( SUN DIRECT DTH in bangalore)

Sundirect service is very poor.I am staying in Delhi. I made several calls to customer care for re-alinment of our Dish. Since two months passed no response from their side recived. I send E-Mail but no help. they disconnect my T.V.services.
K.John. new delhi.

pls add new tmail channels polimer tv, jaya max, zee tamil

pls add polimer tv, zee tamil, jaya max

very poor service .fraud company. not attending complaints even after uncountable complaints.every tme coustomer care allots different complaint number.which is never attended as 5th day from the start day never comes.never purchase sundirect.

i am not seeing any channal.
my complaint no. 3579 25/12.
very poor service customer care sundirect.
no response
contact no. [protected]

my dish show no signal E54 32 SIGNAL SEARCHING
please take immediate action toward this problem

Yes, sun direct is the number 1 fraud dth company in India, poor customer care, poor signal quality some times no signal, lack of recharging outlets, it is really waste of money and peace of mind.
I suggesting you please don't buy sun direct by my own experience, go for other dth services.

HI
I too have the same problem..SUN DIRECT DTH Service went Offline from 8th July.. I am unable to view the channels... even the customer care number also very busy As usual... when it will be sort it out any idea... This is too much... :(

Hi
The service showed inconsistency from July 6th Mid night.
It has been understood from reliable source that it is due to a sattlite transmission problem.
Service is expected to be restored by 9th July noon time.
Keep waiting.
Salil

[protected][protected][protected][protected]
hi sir ?my name is abdul muhammad [faraz]. i have read ur story but before to answer u first u should answer me i have a big problem that as u know there is a lottry by the name of [ war wall of london ] they send us email and we have cheaked there email thay have written that u won a lottry of 250, 000$ so we were so happy and waiting for ouer prize and they toke for us 785$ and he told us we will send ur prize but tell now we are waiting and they didnt answer us and didnt send ower to us this is the phone namber of mahmmad yasen[protected]
abdul mahmmad faraz

Hi all,
On July 8. 2010 the signal went off to all Sun Direct Customer, still they have not convey or report any message to the customer (by Sending SMS or through their web site). Then, think about them, they are not worried about the customer / Customer service. they always think about money and business.
I am planning to switch from SUN Direct to other DTH service. because customer service is very poor and also sort-out the problems become hectic. also they are taking to0 much time to solve the issues. Till date, They have not convey the problem to the customers... GOOD SERVICE... KEEP IT UP... SURE YOU WILL LOSE THE CUSTOMER...

Satellite Faild of SUN DTH... so it will take too much time to Broadcast frm other Satellite...

Asokakumar wrote: From 08 July 2010 morning onwareds Sun direct signal stopped . On enquiry with an exicutive he clarified it is a satelite problem and will be resrted soo. But after 24 hrs situation is same . Sun direct Call centres are not working and some lines are so buissy.

The signal is so poor in rainy season also

I also suffered from this issue...Customer care representative was totally DUMB...she don't know about anything...Because of this I have to my friends house to watch Spain Vs Germany...Sun direct is totally Bull sheet...customer care is useless

Sun direct is really hopeless, they carry the award for the poorest ever customer service ever a company can offer they are really waste and the packages are really costly totally sundirect sucks

Are they working on that or doning something else. after 48h also it did not come back.!!!

The service of Sundirect is very poor and always they saying will rectified soon. Now I think taken for wrong decision for bought of sundirect DTH. I realy recommand don't go for sun direct.

I too have the same problem..SUN DIRECT DTH Service went Offline from 8th July.. I am unable to view the channels...Worst scenario is this that even the customer care numbers both[protected] & its tollfree no. [protected] donot working...I then spoke to its nodal officer in noida and found that it is due to a sattlite transmission problem. Earlier they were giving free hindi Fm channels but they also now been not in the menu list for north indian viewrs. Its a total loss to SUNDIRECT north indian peoples. This sundirect is really hopeless, and the packages are really costly totally sundirect sucks. When i use the option for setting the set top box to factory default then also no reponse. Now I think taken for wrong decision for bought of sundirect DTH. I realy recommand to all don't go for sun direct. J. Sudhir

Till now, it is not working, it is almost 72 hours, Pathetic response from Customer care, they disconnected my call in a mannerless way when I raised my pitch.I have made 19 calls since 8th July, they are giving crappy execuses. What a bull service.

Hi
My self also same problem with SUNDTH. In the world No 1 Fraud company in India. I try to several time to customer care. Always busy on that ine. That is not a customer care number. Romab customana Number. In ADD they are given SUN DTH is No 1 Service, compare to other also technically. Please tell your all neighbors and friends, never buy SUN DTH service.

Once they sold their product they never consider. After 1 year subscription over they collect service charge for Rs. 150 per time. If you call the customer care for service they refer dealer or distributor number. This is too much and cheating the customer.

Sun Direct Tv — dth not working for 8th july properly

The dth service is badly affected and still not rectified. Almost 70% channels are not working. For whatever the reasons they are highly irresponsible. Especially at the time of World cup, we're not able to watch matches. It's frustrating. What compensation are they going to pay? Government should take necessary action against such organisatons.

Hai all i am also a SUN DTH Customer myself also get same experience.But i enquiry with some of my friend who using Other DTH service they also facing the same issue.
Any way now SUN announcing 70% issue solve Vist there web site link..


http://sundirect.in/complaint/index.html

Besides sharing my views about this, I would like to share the experience one would have with their call centre. Unfortunately I am at Hyderabad with out having the skill to speak in telegu and have availed the connection from Sun DTH. It has failed from the day of installation atleast 5-6 times in the span of 4 months. Each time when I call up the customer service I choose the option of English so as I could share my problem, but I have landed up with a person who cannot communicate in English. He promptly replies try after some time or I cannot hear you, if you persist he disconnects the call. The second or third attempt you may land up some one who talks to you and provides a reply stating that within 24 hours it will be attended or go to the menu and restore factory settings.PLEASE DONOT BUY THIS SERVICE TO WATCH THE BOX. I think the best service is Disth TV .It is wise to choose a national service provider rather than getting fooled by SUN DIRECT. They are most expensive operator. Can we all join together to file a consumer compliant to get refund for the set of box which has been sold with false promises??? Or does the SUN owners have more financial, political powers to sideline us??
At the end the consumers suffer!!!

ya they solved 90% of problems...

sir no signal for sun direct, it will be very problematic, for us so, please repair, and give us the what is the time limit to rectify the problem

Sun direct is bull ... they proudly saying that top quality and less price and all., they should also include that it is most failed system also..
poor signal and also dead line if call to customer.. its easy to reach 5.5 million customer but difficult to handle when service is needed... zero marks to sun direct.. never get that package... go to airtel or lg... gud bye..

SUN DIRECT COMPLETELY FAILED., very bad service... its easy to advertise but difficult to maintain customer service... very poor signal only 30%... they never resopond to that...

there is responce from customercare and its unable to customers no care then how can we call austomer care

please repair earlier and send messege to allusers when it will available

சன் டைரக்ட் எப்போ ரெடி ஆகும் என்று சொல்லுங்க

Sundirect DTH went off and not in service for last more than 3 weeks. A few unwanted channels are available. The channels which are of interest to us are not available. Their telephones are always enagaged, so not in position of complaint registration. The customer complaint registered with website also not attended on time. Horrible customer service. I am now planning to switch over to other DTH service. If anyone planning for Sundirect, donot get into troule.

still the same problem running some channel are coming and some time that not working properly and they are telling we will solve the problem very soon ...when soon they also do not k now but they have one answer very soon ...might be they need 1000 day to solve the problem ...NICE TO BUY TATA SKY SUN DTH IS SUCKING MONEY AND TIME BOTH

same problem unable to view NDTV imagine, MTV and many more other channels, all non south indian radio channels have been removed like they dont care about north Indian viewers

sun direct DTH still no signal...from 8th of July 2010...

in sun dth we, indiavision malayalam channels & radio channels are not available.There is no reponse from sun dth.

all guys are right above

Still the problems are not resolved. Lots of TV channels missing. Also no radio channels. All the complaints falling in deaf ears.

Hi all,
On July 8. 2010 the signal went off to all Sun Direct Customer, still they have not convey or report any message to the customer (by Sending SMS or through their web site). Then, think about them, they are not worried about the customer / Customer service. they always think about money and business.
I am planning to switch from SUN Direct to other DTH service. because customer service is very poor and also sort-out the problems become hectic. also they are taking to0 much time to solve the issues. Till date, They have not convey the problem to the customers... GOOD SERVICE... KEEP IT UP... SURE YOU WILL LOSE THE CUSTOMER...

I have the same issue and 4-5 times i had spoken to the Customer care guys ...they are use less. They said you can contact area technician, when i dial the phone number, the number is not in use. then i called again and asked next nearest technincian, they picked up the phone and asking for Rs 200 for visit.Even i am ready to pay but they are playing hide and seek game...

I spoke with cable operator and got a new cable connection.

Thanks

Though it is not permitted to telecast the Indian news outside, the agent have sold lots of connection to Gulf Viewers.

Now everyone is suffering.

They will have come out with some solution at the earliest. It is huge investment and SUN Direct has to satisfy the viewer immediately

pls refresh card number of smartcard [protected]R

SUN DTH is going to loss its worthy customers very soon due to their customer service system. I have given my complaint on 26th Aug 2010 stating that the complaint of "NO CHANNEL UPDATE". But, till now the solution have not given by the SUN DTH. I am wasting my time and telephone calls daily to follow up my complaint no.[protected]. During my follow up they have given one of their distributor name called MST enterprises to follow up them also. But, they are very worst than this people. They not even attend the call. If the service of SUN DTH continue like this, definitely very soon they are going to lose their most of its valuable customers.

!!!NEVER GO FOR SUN DIRECT, THE WORST SERVICE EVER !!!

Hi All,

If there is any new customers who are looking out to book a SUN connection, plz do nt do so.

This is the worst service any DTH service provider can support. I have two connections viz smart card nos[protected] and[protected]

The SUN people promise these many channels when you take a connection and from a month later, you will see channels vanishing. On enquiring, they make you learn lots of technical issues and promise to resolve but will never get resolved.

I had placed a complaint almost 1.5 months back with alternative days calls to see if my complaint was resolved. Each time they give the next day as date of resolution and till date, there had been no action and I can see no channels on SUN since 1.5 months.

The customer service at Trivandrum is the worst, you will have to beg them for services. Ernakulam team is very empathetical to you but they never turn up as well. In short the worst service provider. All their branch distributors avross have a pathetic behaviour as if you are the needful and you will have to compromise.

I am also attaching a mail which I had sent them weeks back and till date have not had a reply. Hence I have been confirred by the consumer forum Pathanamthitta to have it raised as public concern and necessary actions will be taken against sun in 5 days of cofirming genuinity of the complaint.

MAIL SENT TO SUNDIRECT HO AND AGAIN NO RESPONSE

Dear Sir,

I am unsure whether this complaint will be given its respects from your end, from the ways I have been treated so far by your local dealers but still making my efforts.

I do have 2 Sun Direct connections, one at Trivandrum (Smt crd:[protected] and one at Thiruvalla, taken in my mother's name Mrs mary Lal (Smt crd :[protected]

Let me start explaining my issues from start. It was with great hopes that I had switched from Asianet to Sun Direct through the ways you have impressed the new buyers with your advertisements and both these connections have been taken years back.

At the start, all your promised channels were available and with time, it started dissappearing one after the other. This is when I started approaching your dealers for help.
Please note that I am well aware of the interim issues with Sun Direct Satellite and its universal problems which I do accomodate but the pathetic service of your dealers cannot be tolerated any further.

Complaint at Thiruvalla[protected]

My father stays alone at my family house and the only means of entertainment is the Television. Since more than a month, all channels have dissappeared and while scanning through factory settings, it says there are no channels to update.

I did call the first distributor Mr Lijin at Manjadi Thiruvalla (Mob: [protected]) and requested for help. The response was pathetic and he was ordering me to call a day later, then 2 days later and went on and on. The tone of his talks were so unacceptable as if I had to beg for his service. Then I called an Ernakulam number[protected] where services was far better over the phone but never was my complaint resolved. They guaranteed 48 hrs for resolution on 29/08/2010 and then further dates were given and today being 06/09/2010, nothing has been done. They finally gave me a local distributors number at Thiruvalla[protected] to whom I addressed the issue. Again its nothing but non response. Now please tell me, where I should go and get this resolved. The only option in front of me is to file a complaint with the forum and change the service provider rather than facing these issues.

Complaint at Trivandrum ([protected])

This is not a big complaint about the Sun Direct service as its faced by all. I had been adviced by your people that the current issues of having lost channels shall be rectified once the dish needs a shift to INSAT 4B, the works which shall commence from 31/08/'2010.

I spoke to your Trivandrum office on[protected] and this is the worst customer service anyone can provide. No manners at all when those ladies speak to customers. They talk as if we as customers have to fall on their feet to get things done.

This lady first promises me that they shall send personals in 2 days. On the 2nd day, I called up and they said this shall be done on the next day (day 3). On day 4, they started arguing with me from the start that I should keep troubling them when they have told me a weeks time !!! When I said, they had never informed me of a weeks time, they talked as if I am creating stories for which I had to shout at them. I complained about this to your Eenakulam office where they seriously took the complaint but again, nothing has changed. Today being the 7th day, none had turned up.

My humble request, please do not have a feeling that customers are negging out for your services. Yourselves and I, we all are customers one way or the other. So please train your staff to respect people.

Now I hope that having raised this to you, I shall have an immediate rectifictaion of both the errors.

Also if you get time, please visit this link

http://www.mouthshut.com/product-reviews/Sun_Direct[protected].html

http://www.consumercomplaints.in/bycompany/sun-direct-a32922.html

http://www.consumercourt.in/direct-home-dth/232-sun-direct-dth.html


and see the customer's dis respect for your services. Please do justice to your customers, they are not onbligated to you but you are to them.

Thank you
Sachin

From 21st Sep.2010 onwards, I am not getting any programme in SUN DTH. When I contacted the Local dealer in Trivandrum viz. M/s. Bimas Electronics, they have told me there is a balance of Rs.15 only is available on my account. They directed to get in touch customer care at Kochi. When I telephone to them, they are also repeating the same. But I renewed my connection for one year on 14th Dec.2010 by paying Rs, 1000 towards annual fee. At that time the charges for annual fee was only Rs.990/- where as I paid Rs, 1000 hoping to get programme till Dec.2010 middle. But unfortunately they stopped the relay in Sep.2010 middle itself, saying that the amount I paid is exhausted. I don't know why these kind of problem is happening. When I contacted customer care, they are not able to answer to my queries properly and finally they registered complaint vide no.[protected]. Again I contacted my Trivandrum dealer, they are very arrogant way replying to my queries. I have registered my self with a complaint to Sun DTH. Till date no reply received from them. It is really frustrating to me to get this kind of behaviour from SUN Group. I hope this will come to notice of management and finally they will do some thing to correct the mistake.

N. Chokkalingam,
Trivandrum 695008
Mob.[protected]

They never bother about customer and their compliants. They know only how to charge, cheat and escape. Some message i got on info channels that, due to technical maintainance, sundirect is going to send some one for upgrading the software still no one reached. it 's been almost three months now. Early I used to get programs schedule in the channel info but now it is also blank. Raised the compliant for this also...it being a week still no one attended our complaint...They provide useless service like anything.

Hi
i am also have the same problem with SUNDTH. In the world No 1 Fraud company in India. I try to several time to customer care. always they told me we will sent a person for service. i am waiting for more than 15 days. the peoples who are working in customer care also simply blank and they are giving the same answer we will sending you a technician. In ADD they are given SUN DTH is No 1 Service, compare to other also technically. Please tell your all neighbors and friends, never buy SUN DTH service.

in every time they are giving the reference number, totally i got 10 ref nos. for one complaint. still the problem not rectified. even though the customer care people dont know the chennai local distributor address. they are saying that the kanyakumari distributor for chennai location.

THEY DONT KNOW HOW TO SERVICE. DONT BUY SUN DTH

Hi, I agree with your views.SUN DTH is one of the worst service providers.They are good in making false promises by showing some good ads and low prices.But their service is really horrible.Last time I had a disturbance b'coz of rains and I called several times the customer care.They couldn't undertsand the problem and gave some wrong solutions over the phone and none of them worked.Finally they told you need to call your dealer to change the direction of the antenna.The dealer was another sad story.Either their phone will be switched off or out of reach.After several days, I got it done.Now currently this satellite issue is going on.Initialy they told somebody will come and do it.Now their is a message saying that we need to contact the dealer on our own and get it done.I have already lost several channels also.For the past one week, I am trying to catch one guy to do the job, but not successful so far.Only K maran can tell us when this will be sorted out

thevida pasanga sun direct customer care...poota kuthi vandu supp ka da...indha punda la flight pudunga ...

thevida pasanga sun direct customer care...poota kuthi vandu supp ka da...indha punda la flight pudunga ...

Hi,
I too have Sun DTH.Very worst service.For most of the channels, the free upgradation message alone flushed for months together.The distributor contact no is not available with any body.Their call center staff are much rude and do not know any thing.Will the TRAI look into the people's voice?

Sun Direct DTH — service problem

Respected Sir,

I have taken Sun Direct DHT connection on 06/04/10 for my house and from 20 days i am unable to watch tv due to some change in satelite problem i have contacted the customer care and local service centre but i could not any response from them and today i have called the local service centre and requested them to rectify the problem immediately. but very suprise to hear the words from them "GO TO HELL" my humble request to take action on the them and help me.

NAME: V CHANDRA SEKHAR NAIDU
ADRESS: A/SF8, AMRUTA ARCADE,
NEAR CAR SHED,
PM PALEM,
MADHURWADA,
VISAKHAPATNAM
PHONE: [protected]
[protected]

this is my smart care number [protected]
name b sreekanth address: samarth vihar, b-11, krishna nagar, new sangvi, pune, maharastra.
iam not able see any telugu channal
how solve this problem

Smart ID [protected]
CR No 0590114
S H Dinesh kumar
Bangalore - 72
[protected]
Location Bangalore
It is sad to have Sundirect DTH connection.Service getting offline quite frequently & once it go offline will not be restored for more than month even after continous telecom complaints on toll free & at local concerned Surya Enterprises.To get toll free line is hell of job & waste of my valuable time.To get surya enterprises no [protected] will never be received by the concerned.
Also facing bit experience with phone attendants that they do't even ready to listen the complaint in turn they land in to arguements.Attendants rise voice for no reason & answer in harsh note.
Sun direct such a reputed & having wide network all over globe why not setrighting these king of issues.I never expected such a unleash reeling service from Sundirect.One side i have been losing money on recharging & money interms of making calls.Despite my balance currency available in my account & esteemed Tv set it is just like not having TV at home.Having fed up with Sun direct i even approached to concerned custodian for returning set, refund is about Rs 300 what the answer i got
Can the concerned custodian will look into the issue & resolve at the earliest.

Sub : very bad servicing of SUN DIrect DTH

For the last two weeks, iam facing the same problem, most of the channels are not coming. I had taken the shine pack, but most of the channels are not coming, and if the channels are coming, then they are not clear. VERY BAD SERVICE, NOW I AM VERY MUCH UPSET, WHY I HAD TAKEN THIS SUNDIRECT.

Now in this two weeks, I had lodged the complaint at least six times( Complaint no. 1-[protected]), to send somebody to look after my complaint, but nobody turned till date. Every time they are giving the assurance that the complaint will be attended in 24 hours. VERY SORRY TO SAY NOBODY ATTENDED MY COMPLAINT TILL DATE.

Now lastly i had sent the mail to nodal officer of ncr at [protected]@sundirect.in on Novmber 10, 2010.

Till date, nobody turned for the complaint and also nobody reverted to my mail also.

i do not know what kind of service sundirect people are giving.
its the worst service i ever seen.
after complaining in bout ten or fifteen times no action being taken by these people.
ita the worst service plz dont go for it.
thank you

for the last 1 month or so all the programmes have went off. Lodged so many complaints but all are in vain. Though payment already paid in advance.
My telephone No. is [protected]

Sun DTH is the worst DTH provider in India!!
I have setup a survey to rate Sun DTH.
https://sites.google.com/site/sundthhelp/

Let us tell them how we feel about them.

HELLO EVERYBODY PLEASE LISTEN!!

SUN DIRECT IS STILL GIVING ADVERTISEMENT IN TV CHANNELS THAT THEY WILL GIVE CONNECTION FOR RS. 890/-.

MY EXPERIENCE WITH THEM IS THAT: FOR RE ALIGHNMENT OF CHANNELS I HAVE FIRST CALLED UP THEIR CUSTOMER CARE ON 2ND NOVERMBER AND GOT 72 HOURS TIME LIMIT. NOBODY HAS TURNED UP FOR THE NEXT 4 DAYS. AFTER 4 DAYS I HAVE AGAIN CALLED UP THE CUSTOMER CARE AND GOT ANOTHER 48 HOURS TIME LIMIT. THEREAFTER; TODAY IS 27TH NOVERMBER - NOBODY HAS TURNED UP FOR THE REALIGNMENT OF ANTENNA. THE WORST THING IS THAT THEY HAVE ONLY ONE CUSTOMER CARE NUMBER[protected] FOR WHICH THE DIALING / WAITING TIME IS MINIMU HALF AN HOUR FOR TOALKING TO AN EXECUTIVE. THIS NUMBER IS VERY VERY DIFFICULT TO GET THROUGH.

MY REQUIEST TO ALL FELLOW CITIZENS IS THAT NO ONE SHOULD EVER TAKE A SUN DIRECT CONNECTION.

My Sun DTH Smart Card No. is[protected] R valied up to May, 2011. Now, on TV screen the message is appearing as "E-06 Smart Card Failure. Recently, the 'Dealer' at Aurangabad has changed his office premises. Now, to whom the complaint is to be launched?
My name is B.G.Gholkar, Phone No.[protected] and Mobile No. is[protected].

Sun Direct — Shit Direct or Sun Direct

My account number with SunDirect is [protected]. Now, My connection requires Dish Alignment,
and I have been calling the Cust Care numbers for last more than 2 months. Even if I choose option 2 for English speaking, still they speak in Tamil, they abruptly disconnect the call, since they dont understand English (the Custcare numbers are not TOLL FREE). They say, "we are facing technical problems, will correct soon, wait for some time". I have been waiting for all these days, NO channels now coming, no one from SunDirect addressed this till now. In last more than 2 months, I would have called Sun Direct more than 20 times. Dish re-alignment is NOT my problem to call Customer Care numbers. This is something that to be addressed by Sun Direct, to ALL effected customers, without customers calling Sun Direct. I would have disconneted this, had I been paying every month. Bad is, I paid for 1 full year due to the IPL cricket matches offer. I can be contacted at my mobile [protected]. Sun Direct should changed their brand name as " Direct"

CHANGE OF DISH DIRECTION - I AM FED-UP WITH THE CUSTOMER CARE - NO + RESULT - Insted of selling dish tv, It is better to Wind up this business and sell DRY FISH on the MOUNT EVEREST.

i am also facing the same problem.. given complaint last month 19th but still there is no Response from Sun direct people... please suggest me what to do..
Smart card number: [protected].

[protected]@[protected]

Dear sir
I am Ramkumar soni my sun direct custmore Smart card No- [protected], reccharge 9/12/2010, plan change complain forwad. & not chnage my plan . Balance lose. very problem not solved im tension pls action my complain. Complain no- (1) 1-[protected], (2)1-[protected].My mobile No.[protected]

I too had the same complaint, from July 8 2010, In spite of repeated complaints, there is no response. The Customer service is very poor. Their language and attitide towards is very worst. I have never seen such a customer service. Every time they have an answer, it will be restored in 24 hrs, or our customer service will call u back within 48 hrs. Iam planning to change to some other operator. Worst service.

http://www.causes.com/causes/547286-dont-buy-sundirect-dth?m=de22e327&recrui...⇄

SUN DIRECT IS WASTE I ALSO HAVE THE SAME PROBLEM NOT GETTING ANY CHANNELS. IT IS .. THEY ALWAYS RESEARCHING HOW TO CHEAT OTHERS FOR MAKING MONEY..

dear Sir, My name is Jnanadas and my smartcard no is [protected]. not getting any channels and the customer care people asked me to recharge and i recharged the account for Rs 380 on Dec 23 2010. still no channel is available.. it s really a wase...
jnanadas

am sundirect costomer smartcard number is [protected]R. Receiver was stantby mode, it's not working, this problem during 2 months. What can i do? please solve it shortly.. Thank u.

Am sundirect costomer smart card no.is [protected]R, Box no.isH[protected] have a technical problem, receiver was stantby past 2 months please help.Thank you.

yes it is tru the same thing i sufferring sun tv serviswed is very bad my confirmation and complaint no is 1099764 but till today is not rectify

Sun Direct — most useless DTH Company in India

Dear Fellow People
If you want to buy a DTH TV service let me tell you outright...SUN DIRECT is the most useless company you could opt for if you ask for reasons..i dont have ONE...
So please look for some other good service provider.
tony
Delhi

Sun Direct — technical problem

hi sir this is venky........i am facing with technical problem in sundirect.....i am from
adress:munjeru(vilage)
bhogapuram(mandal)
vizianagaram(dist)
pincode:535002

Sundirect — technical problem

hi sir this venky.....from vizianagaram(dist).....andhrapradeshThe DD national DD1 is not seen since 07.07.2011. It should require to take prompt action to restart the service. this is national programme . we have only Door darshan , no any cable connection, hence this is public service kindly.

சன் டைரக்ட் எப்போ ரெடி ஆகும் என்று சொல்லுங்க please

already recharges pannidan aanal channal varaliye

am sundirect costomer smartcard number is [protected] R. my account balance Rs.123 /- then why it's not working, this problem during 12 hours. What can i do? please solve it shortly.. Thank u.

bE! Error and STB will attempt an OTA Download

Sir I am Kachipuram Place Sun Direct DTH Conection in Error Problem Powr cut So (bE! Eror and STB will attempt an OTA Download) Durga TV Centre 1 year Waranty

NET CENTRE - VIZIANAGARAM — weekly malfunctioning of net connect

I regret to inform that it became common in bsnl-vizianagaram broad band connections to our net centre frequent failures of connection mostly on every Saturday & Sunday.. The complaint no 22197 and 230700 not responding proper phone calls when we ask for status, simply putting aside the phone when net does not works. When centres are paying thousands of rupees p.m, net centres are compled to pay for net holidays.. Pl. put tech.persons on public holidays and ensure for immediate maintaince.

Sundirect — Delay in service

I bought a sunDirect Setup box and Dish antenna, installation hapened soon. But still i am waiting for activation of satellite transmission to my set after 3 day also. When i enquired with agency, i got a response to wait for another twm days as the custer service desk is not working for two days continuosly due to national and regional holidays!!! even goernment offices d not have two day continuos holidays!!!

I brought a new dish and it was installed on the same day and I was informed that I will get the activation of channels on the same day. However, it did not. I called on the second day and the lady said it will activate at evening and it is been more than 2 days, I am still see no progress.

pls send our voters i.d.cards

it mal functions every time and the band width is not 256kbps even its broad band its not good at alla and aht complaints office never resopnds

Sun Direct — SIGNAL PROBLEM & BOX NOT WORKING

i have brought sun direct from distributor & it working only one week after that from last 2 months its not working
. ITS SHOWING NO SIGNAL. Ihave tried to customer care 100 times but no response till date .

Kindly sugesst what should i Do.


Regards
Vinay
[protected], [protected]

SIGNAL PROBLEM& BOX NOT WORKING
i have brought sun direct from distributor & it working only one week after that from last 2 months its not working
. ITS SHOWING NO SIGNAL. Ihave tried to customer care 100 times but no response till date .

Every time service person asking Rs 250 for tunning

every month is it possiable to give

Kindly sugesst what should i Do.


Regards
sivakumar
[protected]

Sundirect — jeevan'tv

Sir,
jeevan'tv is leading malayalam channel. why dont'you include it on sundirect? we all want jeevan'tv because it shows some good content.
pls,take steps to bring this channel.
thank u.!

sir my smart card no [protected]r please balance for my mobile no [protected]

Yes since 7 - Jul - 2010 sun direct signals are not coming in. When enquired the customer service is pointing fingers at ISRO. Just can believe it. Hope they don't start blaming the government.

I am not getting any info channel or anything. Not TP. only 'E50-32 no signal'.

Me too have the same problem, still if they were not able to solve the problem they can go for tandanakka rather than tan tana ton
narayanan.rm
please help us to sue them

Yes, me too facing the same problem and all others.
In Info channel, they are displaying some messages regarding this, , will rectified soon..
(soon means 1 week, , I think so)..

I tried to call, , but customer care totally shut down.
I mailed to them, and surprisingly i got immediate reply.


Sir,

Please wait technical problem in our side. It will be resolved automatically.


Mail details:

Okay, Thanks for your quick reply.
Please let me know, once the issue is resolved.

Thanks.,
Thirumalai Kandasami
- Hide quoted text -






On Thu, Jul 8, 2010 at 11:57 AM, Nodal Tamilnadu <[protected]@sundirect.in> wrote:



Sir,

Please wait technical problem in our side. It will be resolved automatically.


General Enquiry from

Smart Card Number:


[protected]

Name:


Mr.. Thirumalai Kandasami

Email:


[protected]@gmail.com

Contact number:


[protected]

Country:


INDIA

State:


Tamil Nadu

Town / City:


Namakkal

Queries:


I am unable to view any of paid(sun tv, k tv) channels, even i have enough balance in my account.I faced an issue like, all the paid channels showing status 'No Signal', and channel's are showing different names, number's(example:number-100, suntv--but it showing some news channel)..but I can able to see all DD channels. I tried with Customer care number but it always says 'Busy, Not available now'. Please have a check.Waiting for your response. My Details: Customer Id: CR-0242635 Customer Since:[protected] Smartcard Number: [protected] Settop Box Number: H[protected]













[protected][protected][protected][protected][protected]
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[protected][protected][protected][protected][protected]

I too get 'E50-32 no signal'... Completely blacked out...

Guys, I am from Mysore and its the same here also. Dont know whether its the case all over India?

The Insat-4B communication satellite has been hit by a 'power supply anomaly' in one of its two solar panels, partially affecting some television and telecom services in the country.

The snag in the dedicated TV and telecommunications satellite launched by Ariane5 rocket from French Guyana in March 2007 with an estimated mission life of 12 years has led to switching off 50 per cent of the transponder capacity.

The three-tonne INSAT-4B carries a total of 24 communication transponders (12 Ku-Band and 12 C-Band).

Due to a power supply anomaly in one of its two solar panels, there has been a partial non-availability of services on India's [ Images ] INSAT-4B communication satellite, Indian Space Research Organisation said on Friday.

On the night of July 7, the satellite experienced a power supply glitch which led to switching off 50 per cent of the transponder capacity (6 Ku and 6 C-Band transponders), the release said.

An expert team is studying the possibilities of partial utilisation of some of the transponders that were switched 'off 'and restoring services at the earliest, it said.

Hi Everyone.
I am also a sun direct customer. Today mornging an associate told me that all the channels will be activated (based on your package) by today 005.00 PM (they said 100 times as sure). But i donno about this.
Any one have any idea on this?

SUN DTH — No Info about Glitch in INSAT 4b

Insat 4b started malfunctioning from PM 07 Jul.

I called Sun Direct Call Center for asking whats the problem in DTH service from Pm 07 Jul onwards. Till now (PM 10 Jul) I called to them atleast for 7 times, whenever they attended the call they asked (first did u paid subscription amount) then Name, Smart Card No. then Customer / Dealer and they replied some mixing problem is goin on it will be rectifed in another 04 hrs please keep your Settop Box ON.

They didn't disclosed the failure of INSAT 4b till now..

Sundirect — SUN DIRECT NOT WORKING

I have one year validity for sundirect for past 2 weeks i am not getting any channels. It is very horrible. Compalints registered several times at Customer Care but no response..
I dont know what to do...
So guys dont choose SUNDIRECT

Today it is 1 /8/2010 still i am experiencing the problem dont know what to do, in customer care every one of them saying a new reason . what to do plz help me my sun direct number is [protected]... GIRI

Iam B.Venkata rao from AndhraPradesh, west godavari district vatluru village.And here is my smart card number [protected]R not getting channels since last 1 week .Ihave reported so many complaints to customer care and local distributors and also given a complaint to marketting manager of west godavari district.But there is no action against our problem and they are not responding us properly.they already gave us a complaint number [protected].but no action till now.

we are recharged up to next month 14th i.e up to september 14th.if you are not responding immediately on this comment .iam here to inform you that you have to face us in consumer court with in very short time if there is no response or reaction against this comment.
take action immediately

SunTV is the worst TV service in the market. Their staff is not bothered indifferent and couldn'tcareless.What more can be said. Ofcourse there is no reception at all and no accountability.

Sundirect — Unable to login

Hello, I am Sunil Garikipati, I am unable to login with the default password. And service is no good in Pune.
ID: [protected]R
Ph: [protected]

I am customer of sun direct.And here is my smart card no"R[protected]".I bought sun direct set up box in two years back, but till now i face lot of problem using sun direct.I loss 800 rupees with a set up box, because i got lot of technical problems in the set up box.In rainy season channels are not coming like struckuping.Daily i get errors in the sun direct setup box.When we face small problems technician will take 150 or 200 rupees, but this is too much.Please take the action and reply also...

Sundirect — no channel available

Since last two weeks my SUNDIRECT is not working . But no one from Sundirect is fixing.
The told always within 48 hours it will clear............

Its service is very bad

Dear Sir,

Subject : For Free upgration send your technician

I am customer of sun direct.And here is my smart card no"[protected]:
Please send your Technician for Pugrade the sun direct channels.
Thanking You


With regards

LOKESHA CR
Door No MIG 572 1st Floor
Hebbal Hudco 1st Stage
Lakshmikantha Nagar
Mysore 570017
Karnataka State

Ph No [protected] / [protected]

Guys, never go for a Sundirect. It is run by a bunch of [censored]s. They have not heard about customer care. The care only about your money. Once that's in their pocket you are tandanadm.

I do not think these will learn a lesson. My connection is not working for the past two weeks and no guy comes and repair it. They have a site where you can log your comments. But it is seems that straightway goes to recylebin!.

Sundirect — program information not available and also no one came for upgrading the software in the settop box

I am having sundirect connection for 1 year two months. One week back I logged a compliant to sundirect customer stating that "not getting programmes info below the screen and also no one attended for upgrading the software in settop box. still no reply from customer care...They know only to give the distrubutor number.

Hello Sun Direct, We are staying in Kingdom Of Bahrain and from last few days we are not able to get Sundirect, so what we should do.

no kasthuri channel

It is brought to your kind notice that, we are staying in KPHB, Hyderabad and subscriber of SUN DIRECT from last TWO years. I am sorry to sat that a subscriber to continue in coming days. Our net work is not working last 30 days and same was informed to their service center, but nobody is responding.

[protected]R

i am narayan swamy m from bangalore sundirect is not a good product pls dont buy this product

thanks
NARAYAN SWAMY M

Sundirect — not good

sun direct is not a good product dont buy any body

EXACTLY CORRECT.SUN DIRECT DTH IS NOT PROVIDING PROPER SERVICE.

I am writing this with extreme frustration of chasing the Sun direct folks for past 3 months.
Increase problems with my subscription are just aggravating my anger and frustration but I see no solution to it.

1. I am not getting the channels/packages I have paid for. But still the amount is getting deducted every month.
2. Even the channels in basic package are NOT coming now (such as Maa TV, NDTV24x7)
3. I am getting this message to upgrade the equipment, but no contact details to request for upgrade. I called the customer care more than 10 times. But they have no clue of whom to contact. They gave a few numbers but they don't service in our area.
4. My set-top-box also has a problem for which I have been chasing the customer care and gave up. --
(a) the box always resets to channel 001
(b) the box does not respond to remote when the magic ticker is ON
5. Worst part of Sun Direct is the customer care - I have not seen any lousy service than this. Even the govt organisations that I am dealing with have better ways to escalate the issues. Here is the scenario I faced/still facing:
* I got the issue(4.) above about 4-5months back
* I called the customer care guys. They said they will have that resolved soon
* nothing happened for a week
* I called up again and this time they had me explain the problem all the new
* I asked for complaint number. They said the server/system is down and they can't give any complaint number
* I repeated the calls to every day/alternative day
* They started bluntly saying that the system is down and they are of no help
* When I ask them to connect me to their superior, they put me on hold and thats it. No connection even after 10-15 mins of waiting
* During the call also, they hand over the call to someone else who asks the question "what problem" I had to explain all of it from beginning.

Sundirect — channels of sun direct not come properly

dear sir
i purchased a one year subscription of sundirec but after two months some of the channel not come properly.
but when i compain to customer care they said our sattelite problem.
2 months later i called again they reply same.
i really not satisfied his service.
pls do some action

HI,

I had purchased Sun DTH Connection at Roop sri electorinics, Balanagar during 2008, I have been facing Realignment issues/problems and setup box issues, but when i canacted their balanagar office i was not getting proper response and finally it has been rectified with the help of out side techinician.And now i am not getting my Channels properly and it is throwing an error message that my Dish needs to reaign and when i contacted Your Dealer recently opened shop at Gajularamaram initailly they have taken my complaint and they have been making me roam around to their shop and finally i was told that they are not the Dealer no more of SUN DTH and asked me to contact thier dealer at Motinagar.I have no option other than contacting SUN Direct customer care and given my conplaint and its number is :[protected], with Esther on 2nd Nov, 10 and i was told by her that a technicain from Sun DTH will be visiting directly in 3days, but to my surprise till now no one has come to rectify the issue .

I have not seen this type of very very worst customer care and service from any of the Consumer Durable companies.

When can i get a technican finally.Its very very worst service that is what we can say,

Thanks,
Subramanyeswar rao
Smart card ID:R[protected]

Yeah, our dish is need a realignment from insat 4b to measat.you better contact ur nearest distributer for this.they will do it for as a free service...

Sun Direct — POOR response to the complaints

I am not getting the some of the channel both paid as well as free channel from Sun Direct DTH Connection. Regarding this I have sent so many emails as well complaints to the customer care of the Sun Direct. - No response.

I think no body from the Sun Direct to bother to attend the complaints of the customer.

Sundirect — No Response-

I am complaining to the Customer Service of Sun Direct TV for the past three months nearly 30 calls, and each time i call them they say their technician will visit us in within 48 hours after taking the smart card details (Each Time), name address phone no etc, but no one turns up. I think sundirect i cheating the public by collecting the initial DTH connection charges and monthly/yearly connection charges in advance. The channels hardly has clarity and most of the time satilate connections is not there.

This channel is the worst channel in india who can't cater to customer complaints. It is advised to all not to go for sun direct instead go for local cable connections, wherein we have the control for monthly connection charges.

Its high time these type of thrown to the gutter

Repeated complaints lodged thro customer care and mobile no [protected] No body responding for realignment of dish and i am not getting TV transmission and able view since Oct 12, 10
Very poor service and caring their customer outside Tamilnadu

Sundirect — Poor response

I am not getting all the channels. So I logged a complaint No. Ref No.[protected]
Date : 23 Oct 10. After which I called customer care for 10 times but there is no use. Till date they have not rectified the problem.

I had purchased Sun DTH Connection at Roop sri electorinics, Balanagar during 2009, My dish tv channals is not coming because satilite is change. I have contacted Roop sri electronics, Balanagar but they have told me dishtv office is change to gajularamaram. And they have given the one number. but that number is not working any time. I am a busy person. Please try to understand me. Please contact my number is [protected]. and my Smart card number is [protected]R

I have not seen this type of very very worst customer care and service from any of the Consumer Durable companies.

When can i get a technican finally.Its very very worst service that is what we can say,

Thanks,
P.S.Bharath Kumar
Smart card ID:[protected]R

Sundirect — from sept 2010 no channels coming cecept sun tv

Fm sept 2010 we are not getting the channels properly.complained sevaral time ot sundirect till now nobody turned to rectify. While complying they collect all information like adress,contact landline, mobile no sundirect sim no etc., and they promise 1 week or 2 days or 24 hrs.Nobody will turn.to rectify channel reception.To day again they gave compl.no 1-[protected].my name is sundararajan.
sundirect simcard no [protected],name livitha.palavakkam,chennai-41

TV mostly is seen by household ladies .After intimating sevaral times if no body returns to rectify they upset and their mind also will reduce functioning.It very bad while our Mr.Maran is always thinking broadmindedly improving every thing in india to international level it is unablle to belive SUN DIRECT becomming rusted day by day.

Sun Direct — channel issue

my smart card no.[protected]
address v.p.o aterna sonipat h.no. 266
i have discuss in last 2months regularly any time give me complaint n o.but not my resolve prob case dl5c-3559-29/11

babul

3600

Sundirect — realignment of dish

This is T Devarajan, bearing smart card No. [protected]. I made a complaint to sundirect on 24 Oct 10 regarding realignment of dish. Complaint No.[protected]. There after so many reminders to them at different point of time. So far no one from the company turned up. I am not able to watch any channels now. Pl help.

they have no radio channels please resume radio channels, i have good comments to the sundirect dth

my favorite DTH service is SUN DIRECT

Am also a very unfortunate customer of Sun Direct and inspite of repeated calling also till date no one has rectified. Call centre guys are very rude and do not listen to members.

my smart card no.[protected]
address dist bijapur tq indi vilage salotagi
i have given the complain for facing the signal problem 3months back but no one solve the problem plz come needful solve the problem

cont on raj kumar [protected] [protected]

Sundirect — Worst ever service from Sun Direct.

Hi Sun Direct folks,

I am writing this since a technician came and fixed the STB and Dish BUT there are 2 things I wanted sorted out
1. I lost more than 4 months of service due to disconnections and lack of response from customer care and service guys. I want that re-instated.
2. I have been chasing you guys for more than 6 months but I only got response when I agreed to pay 100/- for the service (which was supposed to be free). I want that money back with penalty. I took the receipt from the technician guy - so you can't deny taking that money.

By the way, I am noticing a lot of traction on the post I made @ http://www.icomplaints.in/worst-service-from-sun-direct-05445.html

I am making sure I will run this campaign till I received all the compensation.
- Hide quoted text -


On Mon, Jan 10, 2011 at 2:31 PM, RadhaKumar Pulyala <[protected]@gmail.com> wrote:
I have this entire mail chain posted at the following site and it is gaining popularity... Sun Direct guys are really popular for their -hole-ish acts....

http://www.icomplaints.in/worst-service-from-sun-direct-05445.html


On Mon, Jan 10, 2011 at 2:29 PM, RadhaKumar Pulyala <[protected]@gmail.com> wrote:
Well, there is no limit to the surprises that Sun Direct guys can give.
I understand the reason why there was no response when I called up the folks or gave endless mails requesting them to correct the problems I had been facing for more than 3 months.

I got a call y'day asking if I have all the channels coming on my box. They offered to come and tune the dish but THEY HAVE TO CHARGE ME 100/- FOR THE SERVICE.
When I asked why charge me it was supposed to be free of cost as advertised by Sun Direct. They say that service was free till so-and-so date and now they are charging...

Ah... I got the point.

But if they had decently begged for that 100 rupees 3 months back I would have happily given that and would have had an uninterrupted service which is definitely
more than 100/-

well. I am still waiting for this at [protected]@sundirect.in to respond...

On Fri, Nov 12, 2010 at 1:28 PM, RadhaKumar Pulyala <[protected]@gmail.com> wrote:
Hi,

I have no other words in this socialized language to write to you.
I have not seen any more pathetic lazy than the Sun Direct guys.
Do you ever work and eat a hard earned food?

I don't think thats possible. As I have been struggling to get hold of a decent guy who can react to my concerns, I am continuously being aggravated with increasing problems.
The phone numbers displayed on screen won't never get connected. I have tried y'day and today for a continuous hour each.[protected],[protected].

Now that I have reached this point, I will make sure no one in my vicinity and acquaintance will go for Sun Direct.

I am sure I will not get response to this mail like a 100 enquiries posted on the sundirect.in site and likewise on nodalap. But still, please get back to me. You know my phone number.

On Wed, Oct 27, 2010 at 12:05 PM, RadhaKumar Pulyala <[protected]@gmail.com> wrote:
Hi,

I am writing this with extreme frustration of chasing the Sun direct folks for past 3 months.
Increase problems with my subscription are just aggravating my anger and frustration but I see no solution to it.

1. I am not getting the channels/packages I have paid for. But still the amount is getting deducted every month.
2. Even the channels in basic package are NOT coming now (such as Maa TV, NDTV24x7)
3. I am getting this message to upgrade the equipment, but no contact details to request for upgrade. I called the customer care more than 10 times. But they have no clue of whom to contact. They gave a few numbers but they don't service in our area.
4. My set-top-box also has a problem for which I have been chasing the customer care and gave up. --
(a) the box always resets to channel 001
(b) the box does not respond to remote when the magic ticker is ON
5. Worst part of Sun Direct is the customer care - I have not seen any lousy service than this. Even the govt organisations that I am dealing with have better ways to escalate the issues. Here is the scenario I faced/still facing:
* I got the issue(4.) above about 4-5months back
* I called the customer care guys. They said they will have that resolved soon
* nothing happened for a week
* I called up again and this time they had me explain the problem all the new
* I asked for complaint number. They said the server/system is down and they can't give any complaint number
* I repeated the calls to every day/alternative day
* They started bluntly saying that the system is down and they are of no help
* When I ask them to connect me to their superior, they put me on hold and thats it. No connection even after 10-15 mins of waiting
* During the call also, they hand over the call to someone else who asks the question "what problem" I had to explain all of it from beginning.

Customer Id:
CR-3744931
Customer Since:
[protected]
Smartcard Number:
[protected]
Settop Box Number:
F[protected]
Billing Cycle:
Last :[protected] / Next :[protected]
Customer Name:
First Name: Last Name:
Address:

Sun Direct — Unable to login

i am a customer of sun direct and have been trying to login since a couple of days
but the login page not open
please help me

Sundirect — ten cricket not get..

sir,
sundirect channel list can not get the channel TENCRICKET..why? this my smartcard number
[protected].
my contact mobile number [protected] hel p me.

faithfully..

Dear Sir.
Suncall centre is reminding about the renewal date either by sms or in telecast. but they are intmating the renewal amount either in sms or telecasting. The customer has to suffer without knowing the exact amount through the sundirect agency and how much period. Besides, the sun direct is telecasting the 6 mnoth charge os Rs.665/ and Rs.1330/ for 12 months . suncall centre sent sms intimating Rs 500/ for 3 1/2 month and Rs.999/ for 7 months thereby confusing not only the subscriber butalso the agent cheating the subscriber as they like.

Sundirect — on customer service

i have purchased sun direct 3 years before when i purchased newly the service was very nice but after 2 years completion from 3rd year onwards I'm facing a lot of problems. the customer service very worse they wont inform before 1 week before that it will be discharge. before 1 day they are informing if it is on sunday they will say that the network is not good so it will be recharge in 2hours i waited 2 hrs and i called they said the same thing again 2hrs like that 1 day finished as my name srinivas please this action as soon as possible

I am customer of sun direct.And here is my smart card no"R[protected]".I bought sun direct set up box in two years back, but till now i face lot of problem using sun direct.I loss 800 rupees with a set up box, because i got lot of technical problems in the set up box.In any season channels are not coming like struckuping.Daily i get errors in the sun direct setup box.When we face small problems technician will take 150 or 200 rupees, but this is too much.Please take the action and reply also...or bring th setbox..
Thank you sir.

Hello, I am MD.Jahangie, I am unable to login with the default password. Pleas reset the password or say the process to reset. My contact no___[protected] AP.
ID: [protected]