[Resolved] Sun Direct — Online complaints | |
This is Dominic Mathew residing at 3/12 Ex-Service men's colony, First street, Adambakkam, Chennai-600088. I've taken a Sun Direct Connection on 28/06/2008 in my father's name (Henry Manoharan), for one year subscription. The smart card no. is[protected]. For the past 3 weeks, I could not receive any signal and getting error messages only (E16, E48, etc.) I have been ringing the customer service for the past 3 weeks[protected]. No one responded for first 2 weeks. While I enquired the dealers, they told that they are relocating the entire setup. From the third week I got the direct consumer service line and I have been complaining repeatedly. Even if they picked up the call, they do not send any of the service technicians. I have made more than 100 calls (both from my landline and Mobile). Also, I've informed them that I'm going to complaint in consumer court. Till now no response. Could you please assist me regarding the same? Thanks and regards, Dominic Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved Mar 03, 2014 connectashu143's response please provide how to solve the problem..can i complaint against when customer care gives wrong ans...??
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 246 Comments | |
Comments
my smart card no-[protected].can u check my problem.
my phone No-[protected]
I have taken sun direct HD connection from Vibhav enterprises, Bangalore on 09.04.2013. Till date I am not getting HD service at all. When I contact, Vibhav enterprises, they are never responding. When I contact Sun HD call centre, they are asking Rs.150/- as service charge. For the brand new connection, no service charge should be levied. They said, while installing, one year free service.
I decided to go to consumer court. My smart card number is [protected].
Ramaswamy setty, Bangalore
I decided to go to consumer court. My smart card number is [protected].
Ramaswamy setty, Bangalore
Dear hareendranath S K,
Name:hareendranath S K
Mailid:[protected]@sipaper.com
Phone:[protected]
User Type:Existing Subscriber
Smart Card No:R[protected]
Description:Dear sir, Sub: Disconnection of subscription - reg. Even though my subscription is activated for six months from 2nd Mar'13 till 28th Oct 2013 it was disconnected on 14th May 2013 without valid reason. Kindly take action against the concerned & arrange to activate immediately
State:Karnataka
City:Mysore
Pincode:571301
Name:hareendranath S K
Mailid:[protected]@sipaper.com
Phone:[protected]
User Type:Existing Subscriber
Smart Card No:R[protected]
Description:Dear sir, Sub: Disconnection of subscription - reg. Even though my subscription is activated for six months from 2nd Mar'13 till 28th Oct 2013 it was disconnected on 14th May 2013 without valid reason. Kindly take action against the concerned & arrange to activate immediately
State:Karnataka
City:Mysore
Pincode:571301
Dear Sir/Madam,
A matter of refund money for resign Distributership from kannauj ( Uttar Pradesh ). I join sun dth for business purpose as a distributer, deposite security money 25000/- to 29/01/13 & 50, 000/- to 23/02/13 for bill material but material not recieve to 15/04/13, than I speak to lucknow office than he (Anoop Mehrotra) say to resign & refund this money within 15 days to resign, but no result till now.
Now any person ( Vivek batra - [protected], Anoop Mehrotra - [protected], Vishal Nigam- [protected] ( Lucknow office) not receieve call or recieve call some time than not satisfied answer by him.
So please check this issue.
Anurag Mishra
Kannauj (U.P.)
Mobile_[protected], [protected]
A matter of refund money for resign Distributership from kannauj ( Uttar Pradesh ). I join sun dth for business purpose as a distributer, deposite security money 25000/- to 29/01/13 & 50, 000/- to 23/02/13 for bill material but material not recieve to 15/04/13, than I speak to lucknow office than he (Anoop Mehrotra) say to resign & refund this money within 15 days to resign, but no result till now.
Now any person ( Vivek batra - [protected], Anoop Mehrotra - [protected], Vishal Nigam- [protected] ( Lucknow office) not receieve call or recieve call some time than not satisfied answer by him.
So please check this issue.
Anurag Mishra
Kannauj (U.P.)
Mobile_[protected], [protected]
Hi my name is Premkumar. I am in Bangalore I have recharged 200 rupee . But till now I didn't get balance . Its not got updated if I called up to customer care they are not responding properly they are disconnecting my cal . Who the lady Spoke to me as floor supervisor her name. Is sahra. She also not responding ha . What the hell she doing . Tell her to go some where
Please kindly re Slove my problem or else please disconnect use Sun direct
Smart card :[protected]
Mob. :[protected]
Thanks.
Regards
Premkumar
Please kindly re Slove my problem or else please disconnect use Sun direct
Smart card :[protected]
Mob. :[protected]
Thanks.
Regards
Premkumar
dear sir.
my smart card nu is [protected]. mera set top box next 20 days se kkharaab jiska complain 7 june ko kya gya pr abhi tak koi jabab ni mila hai. pls sir solve my problm. my mo nu. is [protected]
my smart card nu is [protected]. mera set top box next 20 days se kkharaab jiska complain 7 june ko kya gya pr abhi tak koi jabab ni mila hai. pls sir solve my problm. my mo nu. is [protected]
My aunt's sundirect DTH Connection expired today[[protected]]; I was tried to recharge it through the customer self-care portal, before it got expired, but it's always saying invalid log-in. I have made around 15-20 calls to the customer care for the solution; but every time I call, they just say, complaint registered, have to wait 12 hours. Now it's 4 days, and connection got expired.
The complaint no.s are follows.
1-[protected] [This complaint does not exist now]
1-[protected]
I have no hope that they can solve my problem.
Here I am putting my complaint for the new customers; they should think twice before taking SUN Direct.
SUN Direct 'The Worst Customer Care Service You Have Ever Faced'
Thanks
Sreekumar MP,
[protected]
The complaint no.s are follows.
1-[protected] [This complaint does not exist now]
1-[protected]
I have no hope that they can solve my problem.
Here I am putting my complaint for the new customers; they should think twice before taking SUN Direct.
SUN Direct 'The Worst Customer Care Service You Have Ever Faced'
Thanks
Sreekumar MP,
[protected]
My sun direct not activated.
but they are simply send to me its activated.
It is still now its not activated..
two days before i recharged through net.
but they are simply send to me its activated.
It is still now its not activated..
two days before i recharged through net.
Worst costemer feed back and iam changing my dth connection, , so dont buy sun direct,
My name is Rakesh. My smart card number is [protected]. Error message
Showing as smart card failure. This is my 5 th complaint regarding
This problem. I took connection just 2 months back. I was vexed.
Plz contact me at [protected]. Resolve my problem as soon as
Possible. Thank you
Showing as smart card failure. This is my 5 th complaint regarding
This problem. I took connection just 2 months back. I was vexed.
Plz contact me at [protected]. Resolve my problem as soon as
Possible. Thank you
We have sun direct and smart card no.[protected].all channels are stopped without any information today.
the motto of customer care is don t care customer. when the customer care informs the customer that complaints will be attended with in 48 hrs and if it isnot done dont they have a courtesy to inform the customer that there is some delay. the height of arrogance is they say that we cant complain to anybody else.
Dear sir/madem,
I am registered one complent (thought[protected] on 15.09.2013 regading improper working of Setupbox
technician came and replaced old setup box and took Rs.600/- (he not given Bill for that) replaced setup also defective.he is not sloved problem after called him 4-5 times also.
YESTER DAY(18.09.2013) Around 10pm I called to customer care[protected] pls read this convestion B/W me and customer care executive
executive: welcome to sun direct
me:sir i want to UNsubscribe from your service
executive: ok sir pls contact our delar(he did not ask me reg. problem)
finally i got complainted Shall i UNsubscribe !!! till now there is no. action from Sun dircet !!!
complaint no. 1-[protected]
Smartcard no.[protected]
i called from mobile no. 95******15
from
Raviraj BS
Bangalore
I am registered one complent (thought[protected] on 15.09.2013 regading improper working of Setupbox
technician came and replaced old setup box and took Rs.600/- (he not given Bill for that) replaced setup also defective.he is not sloved problem after called him 4-5 times also.
YESTER DAY(18.09.2013) Around 10pm I called to customer care[protected] pls read this convestion B/W me and customer care executive
executive: welcome to sun direct
me:sir i want to UNsubscribe from your service
executive: ok sir pls contact our delar(he did not ask me reg. problem)
finally i got complainted Shall i UNsubscribe !!! till now there is no. action from Sun dircet !!!
complaint no. 1-[protected]
Smartcard no.[protected]
i called from mobile no. 95******15
from
Raviraj BS
Bangalore
Iam satheesh, lives in Kolathayil house calicut district, kerala.My smartcard No is [protected], now I cantget signals, it says E52-32 searching for signal.it is requested to solve the problem as early as possible.Mymob no is [protected], mail id [protected]@gmail.com.
yours faithfully, satheesh N
yours faithfully, satheesh N
I done recharge (ONEINDIA.IN) sun diract DTH on dated 23/09/2013.through axis bank net banking. My Transaction no-ICONN/83242709/030913 PAYU.IN.AMOUNT RS 700.00 BUT TILL DATE-NO AMOUNT CREDIT IN MY SUN DIRACT ACCT.I CONTECT TO LOT OF in CUSTTOMER CARE [protected] BUT NO ONE TIME REPLY, Allways IN Busy.SO PLEASE INFORM ME PROPERLY ANSWER .MY E.[protected]@rediff.com.MY MOB NO-[protected].
NATWERBHAI N MAKWANA
1-[protected] 1-[protected]
1-[protected] 1-[protected]
1-[protected] 1-[protected]
1-[protected] 1-[protected]
1-[protected]
NATWERBHAI N MAKWANA
1-[protected] 1-[protected]
1-[protected] 1-[protected]
1-[protected] 1-[protected]
1-[protected] 1-[protected]
1-[protected]
I done recharge sun diract DTH on dated 23/09/2013.through (ONEINDIA.IN) axis bank net banking. My Transaction no-ICONN/83242709/030913 PAYU.IN.AMOUNT RS 700.00 BUT TILL DATE-NO AMOUNT CREDIT IN MY SUN DIRACT ACCT.I CONTECT TO LOT OF in CUSTTOMER CARE [protected] BUT NO ONE TIME properly REPLY, SO PLEASE INFORM ME PROPERLY ANSWER .MY E.[protected]@rediff.com.MY MOB NO-[protected].
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+91 76 0101 2345 [Customer care]
73, MRC Nagar Main Road, Mursali Maran Towers, Chennai, Tamil Nadu, India - 600028
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I have SUNDIRECT DTH, at Town Guwahati, Assam, my Smart Card No: [protected], I think, you are well aware that in India, as per B'cast guideline and according to Honorable Supreme Court of India you have to carry local Doordarshan Channel, that is" DD NORTH EAST". All other DTH are carrying DD NORTH EAST . But you are carrying only two private channel from Guwahati, " NEWS LIVE", &" NE TV." The same matter I was discussing with your outlet at Guwahati, but no result is coming out.
Therefore, once again I would like to request you to introduce DD NORTH EAST in your DTH please.
Smart Card No: [protected]
PRANAB KUMAR GOSWAMI
Ph. [protected]