Sun Direct Complaints & Reviews

Sundirect dish tv, after attracting customers with free offers, now most of the important channels from their telecasting list. Kindly do not proceed for taking this dish Tv as they cheat customers like this.

I am not fully supporting the complain.Sun DTH if fully business oriented.They concentrate only on entertainment channels, i think. I also took the DTH believing their brouchure telling that GOD TV and Daystar is part of their package.I did not know that they have removed the two channels which i want very much.Now i have taken connection and don't know what to do to get those channels.Is there any possiblity to get those channels even with payment.If anyone know about it kindly mail me.

Services not correct from more than a month. No channels were available for one week. Now only 70% of the channels available. The channels which are unavailable are the channels which we watch most of the time. Service was extended for one week (Validity). But the services are not correct still now. And charges are made on the full services. Now we have recharged it again. I want the Amount to be refunded as compensation or the services validity to be extended.

i strongly agree

Re-charge Free — Cheating by Dish Agent

I, recharged my Silver Pack for six months advance to get free recharge through a agent in Delhi-33 by Mr ANJANI KUMAR -[protected] on27/01/09, gave me assurence of its activitatio in 24hrs, but it turned out bogus one.Mr ANJANI KUMAR is for ACE COMM.-110092.My V/C No. [protected].Plese give free recharge as you advertize.

Yaa it is 100% true. i have owned a sundirect connection but now i feel that there is no need to buy that stupid product.
it is really cheatting because they advertise that we have got all malayalam channels but its not true..
kairali people, jeevan tv, shalom tv those are not available in this stupid connection..
and now they are decided to change the monthly rate from 75 to 99. this is really a big cheat...

Hi

It is 1000% true. Every sundirect customer (3million) 99.99% is having problems after his honeymoon (free subscription) is over. Cannot recharge, cannot get Cus care, cannot log in, cannot ... cannnot..., but who cares they do not bother about it. The company has men in Parliment, so no way to go for us, except what is in for us, wait..., wait...,

One other thing we can do is to try and bring in as many sundirect customers in one site and fight for our right Do strike and not use or recharge sundirect, within seconds (i hope) they will come in our way. Because as a individual we are nothin.

we can jst only repond to mails like this, who is going to hear, or read these mail,

Jai hind.

Hi all,
This complaint is 100% correct. When ever i call to the customer care landline number's always they will be engaged. Accidentally one day i called and i got a chance to talk to one of the executive. I told i wanna add Neo Sports to my pack. Then the concern executive told me that the system is busy now, so call after half an hour. I thought ok system is busy/down what ever it is, i called them after half an hour...
i keep on trying and trying but no way... always i used to hear the engaged tone!!!

What i could understood is that SUN DIRECT is cheating all o[censored]s.
Is there any body to take action against them...!!!

Hi,
Customer cure numbers[protected] & [protected]) never work between 8 am to 8 pm, it will be engaged. but when i tried 8 pm to 8am, can catch customer care people.. (always)

I have given request to customer care unmounted disc fitting from old house and mount fitting in new house, charges need to collect 300 rupees according to the sun direct customer care people. but sun direct distributor demand me for 600 rupees.., finally agree to pay then.., but no one come mount it for week..,

Finally I catch local TV repair person., and he agree to mount it for 100 rupees.., which has been done with in 30 min.,

Finally i came to consideration that Sun Direct People
1) No Rules and regulation.,
2) In-sufficient technical power.

this is because o[censored]n-educated or un-trained people in Top level management in "SUN DIRECT"

Sundirect — Reducing number of channels after collecting subscription charges

Dear Sir,

I am a custmer of Sundirect for more than one year. During the the subscription renewal they have always advertising 12 malayalam chennels, even now also they are offering 12 channels in their web site www.sundirect.in. But they are providing a service of 8 channels only.

I hope we are eligible to watch all the 12 channels they have offered during the subscription and in their web site.

Best Regards

Manosh

they are always like dat...
here my new set up box is not working, .it is like a condition just after 2months from the purchasing date..

no need to go for things like DTH connections, always ordinary cable connections are good..

at the time of purchase they are saying like they will be here within 2days after registering the complaint..but when i rang them for assistance they said they will come as soon as possible, they are bc like dat..

so the better option is not to go for these kind of things..and 1 more problem is that, there channels are getting reduced day by day without our knowledge..its not the add on channels, its there regular channels.

go to hell sun direct.
waste of money...

Really waste of money. Booked for dish reallignment on oct 25th, but no action taken upto this(nov 25th). Only 4 malayalam channels are available now(asianet, kairali, dd, jaihind) in basic malayalam pack. Dish should be re-alligned to get all channels, but they take no action

I am sure there are thousands of customers affected by the change frequenc by the Sun direct. Eventhough they offer free of service to re-allign the dish, no dealers take interest in doing so. And Sun direct does take any action against them. They are only concerned with deducting money from our account. Can we take any legal action against Sundirect for cheating the customers...? Unfortunately I refilled my account for six months and I get just only one channel. They are looting our money. What action we should take...

YEAH SUN DIRECT IS THE DUMBEST DISH,

This complaint is 100% correct.Simply cheating

Ya the same experience for me too.. Tried reaching the Kerala Customer Care, but unable to connect since last 2 days. The number was not busy, its just giving a beep beep sound. Even I tried from different phones too.. Very bad experience..

I charged one year plan for sun direct on 20/06/2014, Still not activated yet, , This really cheating us

Sun Direct — non implement of compliment

my compliment no SR#1-[protected] date 12 May 2015 is not attent at this time

IRRESPONSIBLE

SIR COMPLAINTS WERE FILED WITH SUN DIRECT FOR NOT RECEIVING CHANNELS BUT IN VAIN

if its coming as unknown smart card
you have to try to clean the smart card with a dry cloth and reinsert the smart card
if its not working u have to replace the smart card with ur nearest distributor

Sundirect — Customer Care Very Poor service

Very very poor customer care service

I have Sundirect the past 3 days it is not working i called the customer care also they are not responding properly the Sun direct customer service is very poor service, Because of toll free number & [protected] is cannot contact suddenly.Many more times try engage tone only.This is not a customer care, customer war...

I have been using sundirect dish TV for the last 4 months and I am malayalam baisc channel subscirber. I have taken SUN direct because I am using malayalam channels specially SHALOM TV, JEEVAN TV etc.
Unfortunately both channels removed from this dish. Your customer service is not giving any answer. I think you are cheating customers becasue your planning is that both channels will take pay channels after few days.

So I am requesitng to you that kindly re install both channels immediately for the customers.

Regards.
Joseph Varghese
Gandhidham.

Dear Sir

Past 7 days my sundirect is not working i called the customer care also they are not responding properly the Sun direct customer service is very poor service, Because of toll free number & [protected] is cannot contact suddenly.Many more times try engage tone only. Thye are receiving call 10 to 20 mints, this not a toll free number dont forget that and they allready received all information. After many calls they given the complent No. [protected] they promise me they are resolve this problem with in 2 hours but still it is pending. I allready informed the team leader also but no use he promise me he resolve the problem with in 1 day but same was not done and also dont excpet this type of customer service we don't need also, Pls resolve this problem immediately. smart card no. [protected]R Set of box no.H[protected].

Regards,
Sriharsha

yes i agree, sun direct very poor customer care, always engaged tone only waste of money simply

panneer selvam k
no. 32, kuruvampalayam
nalure,
coimbatore
tamilnadu
smart card number: [protected]
DTH NOT WORKING FOR LAST 2 WEEKS, KINDLY SOLVE THIS PROBLEM

DTH NOT WORKING FOR LAST 2 WEEKS, KINDLY SOLVE THISPROBLEM
SMART CARD NO: [protected]

My name is sampath. iam from andhra pradesh.my smart card number is[protected] actually, my sun dth having some problem, problem is [E48 no signal] five days back i gave this complaint, till no bad response ...No one has come, that's why, I told everybody don, t buy sun dth will you please...!!!
worst absurd service...i have ever

I Bought a Sun DTH on 14th, Jan-09. Picture was displaying two days with E-48 No Signal Error. Error was coming seldom. After 10 days, errors is coming 10 times a minute. I reported to Ditributor, But there is no proper response from their side. Whenever I call them, they told me that they will send technican today, tomorrow, another day...if any body have idea to apply for Consumer court, please Reply me and guide me.

I also had the same problem of E48 no signal, i called customer support atleast 3 times & they directed me to useless dealers who are just sellers not service providers. I called dozen people but nobody responded till date (3.2.09). Finally, i myself found the issue & resolved it, the problem was due to dish alignment, the direction of the dish got changed. I restored the dish to the correct position by going through some sites which provide all the DTH satellite dish positioning. The SUN direct dish direction is Azimuth 133.8 degrees that is rotate the dish 133 degree clockwise from North & elevation is 68 degree. For further info, download Satellite Antenna Alignment software from Internet, it is free & look for Insat 4B for Sun direct.

My name is kumaraswamy . i am from karnataka.my smart card number is R[protected] actually, my sun dth having some problem, problem is [E48 no signal] 8 days back i gave this complaint, till no bad response ...they mechanic was came he say dish box problem,
hey told me that they will send no stock today, tomorrow, another day...if any body have idea to apply for Consumer court, please Reply me and guide me., that's why, I told everybody don, t buy sun dth will you please...!!!
worst absurd service...i have ever

My name is laxman i am from andra pradesh . in my desh is moveing at the fource of air . on time onwords it shows on no signal on t.v.
i will complaont to sun direct distributor they will send private repair machanic . he change setting at one minute. they do charge 500/- Ruppees.Every time they
charge this type of amount.distributor told "we r not give service through sun direct we give only pravite service they charge lote of amount we r not responce .
so place cancle this type of distributor deararship.

Prof.S.V.Padmanabhan,
Lakireddy Bali Reddy College of Engineering,
Mylavaram,
Krishna Dist., A.P.

I am a subscriber for Sun Dish.I have paid Rs.@2250/-towards Sun dish connection to the local Dealer.The dish is always giving trouble.In spite of complaints, nobody turns up for service.Since past six months it is not at all functioning. Ian trying to revert back to the local Dish antenna fellow, so that I can least enjoy the T.V. I never expected that the service from Sun direct would be so poor.Please donot allow me to apprach consumer forum to solve my issue.Arrange to do the needful immediately.

I am a subscriber for sun direct. Honestly telling that I m not satisfied, signal and quality very poor (FM radio not working) services very bad, , one of the highest money maker but they cant give good signal with good quality forever, , for the past 5 months they are having big problem with satellite, they are not successful dish telecaster, , , , please, , , , , , , , , , don’t buy sun direct………… 80% of subscriber facing signal & quality problems, , , ,

Sun Direct DTH — Not giving service as per terms & Condition

Hi,
A lot of disturbance of signal coming since two weeks, at last CRC error ER 1 came Last week.
I called customer care many times, complaint about it. Eshawr a technician came to us, looked into issue and he declared that Kit<set up box> is dead and down/
It should be either replace or serviced according to him.

I called CC supports, they are not responding well. At last, they given distributor details.. for Balkam pet branch. that is [protected] , But it is not connecting :) . I even went to their personally twice but it was closed.


Please do needful to replace it within 2days<as i have 1 guaranty which is not yet completed>

Or
Please hand over me remaining Balance i..e 6 month remaining amount from 1 year renewal.
I dont want to continue my account with this kind service.

Thanks in Advance...
Regards,
Venu
[protected]
5-103/C, 202
SP Nagar, Bharat Nagar, Hyderabad
SMART card:[protected]R
Req#[protected]
complaint:[protected]

Worst ever customer care and service i have ever heard. They don't care about the customers once they sold their set top boxes.

My name is srinivasa . i am from karnataka.my smart card number is R[protected] actually, my sun dth having some problem, problem is [E48 no signal] 8 days back i gave this complaint, till no bad response ...they mechanic was not came
hey told me that they will send, tomorrow, another day...if any body have idea to apply for Consumer court, please Reply me and guide me., that's why, I told everybody don, t buy sun dth will you please...!!!
worst absurd service...i have ever

Kalanidhi maran has gone mad and Sundirect is going to stop their business soon. so, please don't buy new connections and don't recharge if you are a existing customer.

I strongly agree on this complaint.
I am also facing the same problem...No response from customer care or Distributor...
Most of the channels have been moved to new satellite and they are advertising that they are providing free service to update it. I am calling customer care and distributor from past one month but nobody helping on this issue. Its better forward all these complaints through internet so nobody else get cheated ...I don't know why these customer care numbers have been given as they are not caring the customers...

Rupesh R
[protected]
Alandur
Chennai-16

I am Sun Direct customer since 4 years with Smart card No [protected], Name : Chandramouli Balakrishna.
actually i took this DTH service in Vijayawada but now resided in Hyderabad at Vanastalipuram.
for the first year sun direct services are OK. later on so many troubles appear in your services. I determine to stop this service from time to time.

Reasons:

Channels Mixing and Flickering.
Whenever I call the helpdesk, they told me that they will send technican today, tomorrow, another day...
after so many requests No Response
Not giving Service as per terms & Conditions
Any time error codes like E48, E52, E16 will appear
Charged for any kind of complaint.
they will send private repair machanics.
Every time they charge min 300 rs/- of amount.
distributor ( Broker) told "we r not give service through sun direct we give only pravite service

The Sun Direct Banner

"Your DTH service equipment needs to be upgraded for uninterrupted service. Sun Direct is sending its technicians to do this for you.We request you to please co-operate with them to help us provide you better service.Please note that this service is free of charge."


There is no Free

No Free No Free No Free

Note : Min 500/- Charged on demand

Their supervisors or managers never come on line nor can we get in touch with them. they hiding behind the back office ladies? The poor back office ladies gets all the firing from the public.
It looks like money minded business but not service to the customer .

One of the worst DTH service ever seen in my life...channels are not available, Worst customer care I have ever seen in my life all times all queries only one reply comes that is
"sorry for the inconvenience some technical problem "...
nobody is attending the complaint as per commitment while lodging the complaint.

The dealers (Only Brokers) are not attending the phone/disconnecting the phone.

Andhrapradesh Helpdesk or customercare or nodal Ap employees and waste fellows.they have half knowledge and Bp Pationts.

We are not asking for any free service. We should get proper service for what we have paid.

stop the sun direct dth please don't buy new connections and don't recharge if you are a existing customer.

sir.

I have sundirect connection. now i am trying to recharge my account.. for the past 1 week.. there is no proper resopnd on your side... i tried Online recharge, SMS rechragrge... and Call center numbers Both (toll-free and other Landline Number) your Customer executive did not attent my call.. please say what i have to do next... my mobile num: [protected]

smarcard :[protected]
pin : [protected]

serial number: [protected]

i have recently got the Sun direct connection, i think i did the wrong thing by selecting this one, the activation of the system took about 1.5 weeks. I was about to breath a sigh of relief that at last it got activated and suddenly by set top box is malfunctioning. The video clarity goes out after 10minutes and the set top box hangs with no response (you have to reboot the whole damn thing). I got a temporary replacement with a promise of servicing my brand new set top box and a guarenteed no replacement for the set top box.
i would suggest to customers who are going for this cheap satellite connection to cross check every technical detail if you have the patients and time.

Best regards

SUN DTH — Set up box is not working

My set up box is not working, I am not able to reach customer care over phone. Getting always busy. Nobody knows about where exactly, i can give my setup box for repair. Can any body tell me, is there any service center in hyderabad?

This is the worst DTH service in the world. I earlier had Tata sky, and recently purchased SUN DTH as it provides lot of channels. From the day 1, I got lot of issues on this, some times when the display goes blank, we need to remove the smart card and rub it in our butts and fix it again to view the the picture. Now I butts are gone red because of this sun direct dth

I too sundirect connection 4 months back, within one month the video picture started either hanging or going blank. The service person asked me to reboot every time by pulling out the black pin and reconnect. After I was told there is some software problem. Over a period the frequency of picture blank out reduced. Very little help from the agent.
Now the frequecy and duration of video blank out, not the audio is so intolerable when complained,
no positive response and none turned up. Finally I have returned set top box for checking, not knowing the fate.Now they started charging Rs 250 per visit to check up, if any complaint is there, though they
claim ownership of all the items, including cables.
Another revelation is that the SunDirect Agent suspected cable fault and asked me pay for a new
cable, which I refused.
I am now not knowing what to do as I am neither having DTH nor cable connection though I paid one year subscrption.. I will be happy if SUN DIRECT spell out what I should do.The Sundirect dealer is Rajhans Electronics Ahmednagar Maharashtra
Dr T H Rao
1/201 Krishna Enclave
Aurangabad Road

double lites contwie on

BBC channel not, and basic package sports channel and english movies

Sun Direct DTH is the worst service provider in india, we have SMT-S1090 model STB and is not working, when switching on all red lights are glowing and technical person says it is dead and should be replaced, the replacement costs rs.600/- and it came after 10days, it looks a back model N6760S and there is no warranty for this replacement box. Worst Service. Never go for Sun Direct.
Very Worst Service in india.

Sir, I have purchased set top box with smart card no. [protected] and since last one month picture is coming in black &amp; white, I have also lodged complaint with customer care 1-[protected], 1-[protected], 1-[protected], 1-[protected], 1-[protected], 1-[protected], 1-[protected], 1-[protected]. but the complaint is not attended so far. every time I call the customer care, they reply that problem will addressed within 24 hrs, but almost one month no one has bothered to attend the complaint. Even I have recharged a currency of 175+340. I am fed with the service and will seek legal action of the same if not addressed within 48 hrs from today.

sir iam using sun direct set up box. iam from chittoor (Andhra pradesh) iam a regular customer and iam.using it for 3-5 years till now
my set up box has got some repairs
and iam unable to view the picture
i have recharged 2000 rs yearly pack only one month before
and now i cant buy new one
bcz i have paid Rs.2000/
my smart card no .[protected]R

i have went to replace the set up box in chittoor sundirect service center
but they are not at all.responding
plz review my smart card no
and plz send us new set up box
plz consider my request and proceed as soon as possible
or otherwise plz provide me a solution to get rid of the problem
thanks in advance

contact details
murugesan
[protected]
plz reach through this number

sir iam using sun direct set up box. iam from chittoor (Andhra pradesh) iam a regular customer and iam.using it for 3-5 years till now
my set up box has got some repairs
and iam unable to view the picture
i have recharged 2000 rs yearly pack only one month before
and now i cant buy new one
bcz i have paid Rs.2000/
my smart card no .[protected]R

i have went to replace the set up box in chittoor sundirect service center
but they are not at all.responding
plz review my smart card no
and plz send us new set up box
plz consider my request and proceed as soon as possible
or otherwise plz provide me a solution to get rid of the problem
thanks in advance

contact details
murugesan
[protected]
plz reach through this number

sun direct addon channel price higher than other company. Espcialy sports channel rate

COMPLAINT AGAINST SUN DIRECT — FOR NON AVAILABILITY OF CHANNELS AND DEDUCTION OF PAYMENT

SIR/MADAM

THIS IS TO INFORM YOU THAT I GURDHAYAN SINGH, IS SUBSCRIBER OF SUN DIRECT, FOR WHICH I USED TO PAY FULL PAYMENT BUT I DIDN'T RECEIVE PROPER CHANNELS FROM THIS. I HAVE ALREADY COMPLAIN A NO. OF TIMES BUT NOBODY IS READY TO TAKE RESPONSIBILITY AND TOOK ANY ACTION FO WHICH I FACE HARASSMENT.

I REQUEST YOU TO PLEASE CONSIDER MY CASE AND TAKE INITIATIVE TO SOLVE MY PROBLEM.

THANKING YOU

GURDHAYAN SINGH,

VILLAGE- KAMAAL KE KHURD

POST OFFICE- DHARMKOT

MOGA-142042.

[protected]@yahoo.in

Dish TV — NON activation of subscribed channels

Dear Sir,
>
> I have bought a set top box for Dish TV and raised a request on
> customer care for south zone[protected] for the installation of
> the same. I raised a request on 5th april;2008 but no action was taken
till 15th April;2008t.I however, myself managed to get the local dealer
address (A.V. Solutions, jayanagar, banglore) and contact them for installation
of dish TV.They do the installation work within 2-3 days of raising my requests
charging Rs.1800/- including the 5 month subscription on 16th April (wednesday)
and assured me that within 12 hours all the channels will be activated.But till today
the subscribed channels does not get activated.I have made the no. of calls to them
but in vain.
> I don't know if there is so much laid back approach shown to the
> new customer it's horrible to think of services being provided to existing customers
> that too in place like Bangalore.
>
> I hope some body will take note of the situation and take action
> upon that. I am really disappointed with the way I have to wait for so
> long just to get a cable connection, which a local cable operator
> provides in a half a day that too at cheaper rate.
>
> Hope to see some action being taken from your side or otherwise the only way left to me to complain to consumer court.


Akhilesh Sharma
[protected]

contact [protected]

I purchased a Sun Direct activation card on December 25, 2008 in Bangalore. Till now, neither the customer care or the local call centre is telling me when the DTH connection will be installed. All SUN Direct phone numbers including the Nodal Officer, Gunadeep, is always engaged. I suspect both the dealers and Sun DTH is cheating customers.They are taking money, but they do not have the set top boxes.

YES same is the story with me.

SUN DISH TV is the worst company product i have dealt with. They have no sense of responsibility.

SUN TV should be dragged in court for there irresponsible and fraud with the people

SUN TV is not activated at my place now its more than 7 days

SUN dealers & corporates are real !!!

Hi All,

I m Rahul Shinde, reside at Worli police camp, Mumbai. Actually i want to know about Sun dish tv plans.
I don't have any contact number to contact. So, please give ME THe appropriete contact persons details and number who is near by my area.

Ragards,

Rahul Shinde

Dish TV — Subscription is activated and they are not returning the set top box.

I launched 4 complaints with DishTv and the complaint numbers are as follows:
18874955, 19091197, 19133731 and 19244200.
They never came to look into the problem and only after the 4't complaint, they came home and took our set top box, saying that it will mend is 3 days and will get back to us.
After a week they never came back and never answered our calls, and once or twice they lied that the guy has already gone and will come in another 2 hrs to our home, which never happened.
Then after calling them, they said, the box is still with us, but will have to be sent to the company and then they will repair it and we will have to pay.
We agreed to paying, but the set top box has still not reached us, they keep lying and never give the correct status ever.
DishTv is an un-ethical and a very bad company.
Kindly help us put this problem to the higher management of the company.

This is not right. This leads others to spoil. Nandini : You can have sex with multiple people, but need not to put it on the web.

Dear Sir/ Madam,

I have purchased suntv dish network for my rersidence at Mysore on 30 March 09. from Kaveri electronics and i have regulary contanting your service centre to restore the connection the system is getting switched off after 10 minitues everyday they take complaints but not attending to it i request you kindly advice youe service people to get the thing replaced.

i have taken one year free subscription and i am asking for Jumbo connectio wherein i can watch all the channel the diffreance amount can be paid as per policy they are giving reasons we cannot do this.

Please advice your service personnel to attend to it or kindly take back the connection remburse the amount paid by me.

regards
Dinesh S.
[protected].

Sundirect — Not activated

Hai Sir,

I have recharge the Tensports in 5 Months (Recharge Date 3-3-09) But Now that time this is not activated we will try in [protected] this number but no response what can i do? Please reply soonly.

My smart card no: [protected]

I have activate platinum package before 3 days still i have not activate

your s t b

Dear Sir (or) Madam,

Kindly Please Activate Basic Package For Sundirect.

ID No:[protected].
S No: T[protected].

Thanking you Sir (or) Madam,
With Regards,
Raju,
Mobile No: [protected].

sir,
is very very mistake your customer care smart card no.[protected] renewel card 19-11-09 recharged by the sun direct not activated pls sir my sun direct activation 4hours trying you customer care not response

Sundirect — not receiving t.v.channels

I have taken d.t.h connection with sundirect since 2008.now a days I am alway getting the channel is temporerily scrambled.I have taken telugu pack with them.unfortunately all the channels are temporerily scrambled except sun information channel.On 8/8/2010 i phoned to sun direct office[[protected]]&complained.the gentleman who ansawred me to keep the t.v.&d.t.h.box on&iwill get channels in 10 minutes.even after 2hrs.i did not get channels.i tried to ask him again but could not get the line.then i phoned toanother no.[[protected]] a lady responded who asked to keep my d.t.h.box on whole night.I did leave d.t.h.box on whole night&still no result.

my-sim card no.is[protected].after paying for telugu pack till 8th sept.i still have rs.100balence in my a/c.

yeleti subba rao
rekhavanipalem
tunimandal

hi please find my smartcard no[protected] problem no singal and error is e48 32nosingal is giving error please helpus any details contact no [protected]

I Charged my accunt online on 8th Nov 2010. Sofar, I am unable to see TV. The amount of Rs.133/= has already didected from my bank account.
Nmae: Antony Peter
Smart Card No: [protected] R
Date Chaged : 8/11/2010
Phone no. :[protected]
Mobile : [protected]
Name of Bank : ICICI Bank

I got a mail from you people as stated below. In that you say that it will take 10 days because of DEPAVALI CELIBRATION. Now today is 19th and already 10 days over. No reply or any action from your side.

Could you please tell me what should I do to see TV programmes?

Customer.
Ph.[protected]

Hi Antony Peter

Please note that due to Diwali holidays the processing of this ticket will get delayed. We shall be happy to help you at the earliest.
This is to confirm that we have received your 'failed recharge' request as per the following details-
Track Id: [protected]
Name: Antony Peter
Email: [protected]@hotmail.com
Mobile No/DTH Subscriber ID recharged: [protected]
Date of transaction:[protected]

Resolution Process 1. Our customer service team will verify your transaction and process a refund/recharge at the earliest. This will normally take 2 working days (excluding Sundays & holidays). Rest assured your complaint will be attended to and wait for our response, please do not send a follow-up message before three days of logging your complaint.
2. All failed recharges will be re-tried by the system and normally a recharge will be granted within 2 working days (excluding Sundays & holidays). You will receive an email with confirmation of recharge details.
3. In case we are unable to deliver a recharge due to a technical reason, a refund will be processed in 2 working days and mail will be sent to you in confirmation. Please take note that your bank may take another 4-7 working days to reflect a credit in your account. Kindly wait for 10 days for this process to complete.
4. If you do not receive a satisfactory resolution within 10 days of transaction, you may escalate the ticket by choosing escalation option on our contact us page. Kindly note escalation request can only be logged after 10 days of the transaction. All escalation requests will be handled by a dedicated team, which will provide you a resolution within 2 working days.
Regards,
Team RechargeItNow.com

Last two month I am not getting any channels.

complaint no [protected]

smart card no [protected].

[protected] new actevation

my friend ask one pair of dth service

hello for new customer pse do not choose sun direct as ur cable service. this is the worst service ever seen,
their customer care is filled up with bunch of fools .very very worst sevice in India

I am customer to it and instead of repeated complaints there is no response to make my service serviceable

all are a bunch of fools and i do not find any words to describe the service

Dear Mr. Jeevan,

What you said is exactly correct.Very Very poor customer services.The same thing happend in my case.I have given a complaint more than 20 days back regarding disconnected channels.They contacted me through phone two times and no service till now
This is my advise to all people don't go for SUNDIRECT, which is the WORST cable service.

PRASUNA PANYAM

this is s.g. chitra residing at chaithanyapuri, dilsuknagar in hyderabad want to know that why we are unable to watch the sun tv for past 20 days though we have cable connection and set up box

not getting sun tv though i have cable and set up box. chaithanyapuri dilsuk nagar hyderabad7fb6e

My wife ordered Direct TV with the NFL Sunday Package and 2 Year contract for my birthday. She set an install date and even noted on the notes that we already had a 4LNB dish on the house. The install day comes and noone shows up in a 4 hour window so I call them. I get a person on the phone and it takes them several minutes to discover what is going on. They then tell me that there is a past due amount from 5 years previous. I tell them that is impossible as all bills were paid and the contract had been honored. She proceeds to tell me that the outstanding balance is $357. What? I asked if I was on candid camera... I then ask for an itemized statement of the charges and she tells me that I was sent a new DVR and I owed over $150 in service charges. I then tell her that we never recieved the DVR because we were offered a great deal with another company and they were not being competetive at the time for current customers (only new). I tell her there must be some kind of mistake and that since we did n0t receive any new equipment that I would pay the difference of equipment charge and service charge. She says that this is not possible. I get a supervisor on the phone (suppossed). I run through the above and also mention that we cancelled or previuos service with Dish and that we are having a get together for the first weekend of football and I have no TV. This lady sounded like she could care less and said that I would have to pay the entire $357 to get their service. I then tell her that she is crazy to dispute a 5 year old bill with me because I am willing to nearly split the difference and sign a two year contract with them to give them more monthly revenue at at least $80 plus dollars a month and we already had a dish on the roof. She says that is the best they can do. I tell them that it is definitely their loss and they will not ever be getting my business or anyone I can reach. What kind of company is unwilling to take a persons money after they have already completed on record a full contract of service and at the same time lie about sending equipment and that service charges were not paid when you are even willing to meet them half way to save a relationship. This kind of customer service will be the demise of them as more people discover their unethical ways. Word of advise... Get Dish Network this fall when the new 922 slingshot DVR is released. Dish has always had the best equipment and now the offer Red Zone for 5.99 per month with a $70 plan. Hope this helps someone out there. Thanks, Mark Edmond, OK USA Go Sooners!

sir i had bought a dish tv set up box on 21/11/09 and after installation of dish tv whenever i call to dish tv customer care they say me that your setup box is register by the name of Albert but my name is dinesh pathak .my VC no:[protected] STB No: DTS [protected] and FORM No: 7050894 .so please tell them to change the name and address to below mentioned name and address :

Name : DINESH PATHAK
Address : 1/8, master chawl, adhunic society, anand wadi, kurar village, malad(east), mumbai -400097

I hope that you will brought this problem to dish tv (zee tv) consideration.

I had bought the SUN Direct TV Product, receipt number 1300 from SUN DIRECT Dealer Company(AV Associates, Pattom, Trivandrum) on 12th May 2010. This is information to you that the product is defective due to their satellite position change and my numerous verbal complaints to their personnel have yielded no results.

None of their number will not work! Only call center person will pick the phone! As you know they have same answer to you every time.

I have never been let down by SUN DTH in the past four months

Respected sir,

I Baliraj Ram, Card no. is [protected] customer of sun direct DTH. My subscription expired today morning on[protected]. Today pm I rang up on [protected] and asked that What is the subscription package / I want to renew.She (Reps) told that Rs 2050 for 12 month. I asked is this my old subscription package. She told Yes. I told OK I am going to recharge for Rs 2050/- . After recharging I got message on screen that Renewal for 06 Months only under HINDI BASIC WITH MEGA SHINE.

Please note that my earlier recharge was Rs 1100/- for 06 months under VALUE PLUS PACK-ROI.Now you are requested to convert my present subscription into VALUE PLUS PACK-ROI FOR 12 MONTHS.Because I had told to top up under my old package.

Thanks.

To
Sun Direct,

I have taken a SUN DIRECT connection and Iam very much happy by the channels you are broadcasting.

I would like to bring to your kind notice that there is a separate channel for devotional songs etc in telugu called "Bhakthi TV ". It will be very much appreciated if you can telecast a separate channel for Tamil viewers fully devotional which includes carnatic music, discourses, devotional songs etc.

This channel will be welcomed not only by senior citizens but also by youngsters who are interested in music.

I hope you will consider my request.

Thanking you.
P.R.SATHYANARAYANAN.
HYDERABAD.

I WOULD LIKE TO TAKE NEW CONNECION SUN DTH

Sir.. u shuld include Shalom TV back to DTH. Otherwise v r all, in Delhi will quit from it. We lost money for 1 year. No problem.. We will think for others.

The comments posted are irrelevant to the complaint. Please post comments that are relevant. Sasikumar is not a Sun DTH agent/distributor and he seems to be a poor customer who had got into an issue with Sun Direct.
@Sasikumar - I too had issues with their custmer service and it si the worst I had ever seen. But once you bought the service there is nothing much we can do. Fortunately my issue got resolved using a local electrician.

Ref : Set top box. no. H[protected]
smart card no. [protected]R

I have taken a SUN DIRECT Connection for more than a year and now if I switch on the "wait" is coming on the screen, during that period we are unable ot change any settings of sun direct remote and it took lot of time to clear. While changing the channel blank blue colour is appearing and unable to change any further setting. After that we have to switch off the TV and sundirect mains and to switch on again, then we need to scan every thing, during this course this swallow around 5 minutes.

Every time if we need to change the channel the above problem arises.

Request you to depute your technician immediately to resolve the above problem on top most priority.

Thanks n reg

R. Prabakar

iam very disappointed with the customer care service, they not even responding the customers... i hate the total network... i advice my all friends to dont go for sun direct it means your are commiting SUICIDE

Respected sir, since monring 10 o clock i dont have service and totally it is dead please do needful help in this regard my service no [protected]R. thanking you
R.Surendra uppal Hyderabad.

No sun tv, k tv, asianet

when we watch cable television at home, we notice the word."sun direct" when electricity go on and off.
post.kamalapur
tq. hospet.
Dist. Bellary..
KARNATAKA pin. 583221.

sundirct customer service is very poor they didn't give current information on their website
and website is not fast

Poor Service

Sun Direct complaint no. [protected]

April 5, 2010
I called customer care[protected], made 1 year recharge, Set Max Channel is free for this 1 year recharge.
On the same day I asked them to give me Cartoon network channel for 1 month ( Pluto package), Customer care assistant told me that their system experienced a technical fault & the same will be cleared by 48 hrs. Amount for Pluto package got deducted from account instantly But till date I did not get the channel.

[protected] password invalide, please help

Sir,
i have some complaints about my set top box.(smart card no:[protected])
I submit a complaint by calling there customer care no[protected].But they didn't
solve my complaint.i want immediate solve for my problem..

Your faithfully
shafi([protected])

please add my ESPN channel immediatly.(card no.[protected])




thahamuhammed([protected])

Sundirect dth perheps is not legal. Link to custmer-care, everytime it appears, it has no SECURITY CERTIFICATE, it is dangerous to urs computer etc.

Hi guys,
If i get the manager number it would be better to talk to him

as the customer care when i call from bangalore it is the worst service i ever seen in my life

infact sun direct is loosing its reputation inthis way

they should give wide options for recharging

i took coupon of 600/- for charging for six months but inspite of calling and making it charge they made it for 3 months and keeping balance in suspence account

when i got to knoe this after three months when got disconected, they are telling it was a mistake now u hve a short of 3 rupee so get it charge


i really dont understand why such a poor service

more is rude customer responce

Hi Customer care

Thi is to inform you that iam not getting malayalam news channels since last two weeks please resolve this problem immediatly.





Thanking you

Yohannan D

Asst Commissioner Officer

helo sir my name parasuraman my sumart card namber [protected] dish re alignment sr[protected] complind no no chanals iam all coling no respanse so plese immedat acion my no [protected] no chanals thank you

I HAVE A SUNDIRECT smart card NO.R[protected].Requested local dealer to adjust the satelite to ur new frequency for the past one month as i was not getting the south channels.They said that they will do it.But till today they have not done it instead they said the position of the antennae to be changed for which they will charge Rs.300/- for which I have agreed too.Made complaint in ur Ranchi office (regional) under complaint no.[protected].But no response.
If you are not interested in the customer service, will you mind taking out the eqpt so that I can use some other dish services.My contact No.[protected].Expecting a response from you

Respected Sir,
I am a customer of sundirect dth service since 2009, I have two complaints about sun direct dth service.
1.my first complaint about sundirct is that their customer service is very poor compared to other dth companies. When i try to contact sundirect customer care center via phone, line always busy so that i can't recharge for the monthly subscription.Then I tryed to access customer care via web using this link "https://selfcare.sundirect.in:8443/login.aspx" site fails to load if it loads sometimes says "The site's security certificate is not trusted!".

2.I brought a Rs.25 recharge coupon from shop few months ago, when i try to scratch the coupon area scratched becomes turned black and no voucher pin was there,I think it was due to low quality paper.

balance enquiry

i am sun direct customer card bearing no [protected]

I am having the same problem poor service is absolutely correct.E48 signal is coming every month.I had a connection on June 15th 2009 up to till date 3 times problem, distributor asking 300 rupees for solve the problem.there liable is very worst.

Yes our Sun direct set up box also not working after 3 months.. Please take necessary action..

My Set Top Box also faces the same problem. There is not customer Service. When i called the Customer Care after 20 mins speech asked to contact distributor. When contacted Distributor they asked to contact Saidapet Office for Settop box problem. But when i went there they told they will not see this box you have to go to Kottivakkam. When called Kottivakkam they said they will come. But no improvements. Very Worst Service

sir,



The TwoDays My home sun direct Set box isnot working. i called the Customer Care after 20 mins speech asked to contact distributor.

my locate for Tambaram . so pls help for nearst service centre. Address & phone number.

i purchased sundirect set top box from dealer . but it set box picture is very poor . there are no good colour and sound. it is very bad service plz you do not purchase sundirect connection it is vest


from
k srinivas
h.no 7-86
sardar patel nagar
malkajgiri
hyderabad

please i have sundirect set box prablem please call [protected]

I have given a complaint one month ago for most of the channels not displayed after satellite change. The customer service has assured that some one will look in to the issue but no technician came for realignment. When I contacted the Velachery distributor they are asking for Rs.200/- for realignment even though the same is mentioned as free. Also I see that SuntV is deducting extra amount when we deposit via their website. Very poor and atrocious service.

Hariharan
[protected]

Hello
Yes, they are cheats. Mine has stopped working for 1 month now. I took annual subscription and the Customer Care gives some complaint number when you call. The next time, you mention it, they will say such a complaint number does not exist at all. Hope DoT or someone looks at such things as well. This is white collar cheating and they deserve to be thrown to jail. It has happened in Bangalore. After 18 days a technician came and adjusted the antenna, but still not working. He blames the F box software and asks us to upgrade it
Thanks
Guru

Iam anju from amberpet in hyderabad .For the past two months Iam unable to see any of the channels ."E37-32 unscrambled" is the message that is being displayed on the screen.I have registered many complaints by calling 39407575 and 39409595 and they give some complaint no.But they never solve our problem
They told that I will get the channels only if we change the angle of alignment of the dish also they told that they will send some technician to do the same but till now no technician has turned up to my house. It is really ridiculous on the part of Sun Direct.I hope that i may get some response from the behalf of SunDirect!My smart card number is[protected]R.Please don't irritate customers like us i.e the humble request whch i have!!!

Dear Sir
Am residing at east thambaram of TN. Self purchased a set of box yesterday and just after installation i touched the box and got shock- I tested with line tester and found it is glowing. luckly they service center took the phone and guide me to chage the direction of plug -but no use.they are suggesting me that it will be there since the box is using two way plug-Pl guide me if any body is facing the same problem. it is very unfortunate that i didnt see a single picture in my TV because of this and I am struggling to get it replaced-Be very careful with sundirect when you buy

Sun Direct — SET UP BOX COMPLAINT

We have taken sundirect 5 months before. Set up box having complaint from next day and they are not accesible to do it. Once one guy came and taken 150 from us and same complaint persisting. Very sad to say that this is a total loss for us

z

I more than agree on the poor quality of service that Sun offers. It is pathetic to say the least. Sun is helping Tatasky to prosper out of sheer frustration of its customers. SUN is by far the WORST I have come across and will ever come across. What a lousy service, my God!!! I really wonder how they even have customers.

Sundirect — Poor Quality sound

Sundirect offers digital quality sound to their channels but malayalam channels like Asianet & Asianet Plus have very low sound than normal & Amrita TV have roaring sound.We complaint so many times to Sun Direct, they do not take any actions for the problem.Pls help for solving this..

The Customer Care of Sun DTH is possibly the worst. The Customer Care link on their Sun Direct website goes to a blank page - so much for customercare!!!

The nodal officer contact number 44676767 is answered directly as Sun Direct, the moment you state you have a complaint, they re-direct you to an extension, which is never picked up.

Sun DTH is a bunch of crooks, who do not care about their customers

Sun Direct — set box

hai set box no is [protected] .my comliant is set box is not working in last 6 days and i am compliant in custamer care 2-3 times .my complint no is 1#[protected].nobody not any respond in my complant ........worst coustomer care service and lost my money ........

balance I want now by balance

Gantal reddy wlo shantha reddy card no [protected] pls message or mali it [protected]@gmali.com They not give inofromation also pls .

sir


i am using sun. and i want to watch the ren tv its possible i will pay the addition amount to that channel..

i think ren channel should be provided the customer on paid bases

customer support is very poor. if call 24 hours network busy or toll free no is not activated.
sun direct is cheeting the customers

i never seen such a worst customer service like sun direct DTH provided... they have 183 channels but only 6 or 7 channels can be seen able and worthy. so please dont put ur money on it. i[censored] did one day u will feel like me.