[Resolved]  T24 Mobile Service From Future Group — New SIM not activated for the last 90 hours

Address:

Hyderabad, Andhra Pradesh

I shopped at Big Bazaar, Ameerpet for > Rs. 500 during 15-20 June 2010 and purchased a new T24 connection (Mobile No. +91-[protected]). I lost the SIM card after using it for about a week. I raised a request to block my lost SIM (Request no. IMSI[protected]. I was said that the SIM has been blocked immediately. For a replacement, I was asked to visit any Big Bazaar (Only).
I went to Big Bazaar, Abids on 18 July 2010 around 3:30 PM and took a replacement SIM for the same no. [protected]. The executive said that it will take 48 working hours for an activation.

Unexpectedly, I found my lost SIM on 21st and just checked its status. Shockingly it was showing the mobile connection as 'T24' and there was a Full signal. The outgoing was barred though (but not for the customer care no. 52121). I was horrified and called the customer care no. 52121 and said that if a SIM is blocked, how can it show a full signal & as a valid SIM. After keeping me on hold for a long time, I was said that my old SIM has been blocked and the new SIM has not been requested to get 'Unblocked' (as it is a new one, it is in a 'blocked' status). I was asked to go all the way from Kondapur to Abids (Only Abids and not a nearby Big Bazaar) just to REMIND the executives to 'unblock' my SIM.

I yelled at the executive for the kind of solution he has given but I was said that THEY CAN'T DO ANYTHING UNLESS THEY GET A REQUEST FROM BIG BAZAAR, ABIDS.

What kind of a service it is? I already waited for more than 96 hours only to know that A REQUEST IS STILL PENDING. I don't know how much time they want just to 'unblock' a SIM.

I want a proper justification for all the communication lapses within the service providing team, and activate my connection. It has more than 465 Rs. of pool balance.