[Resolved]  Tata AIG / General Insurance - Motor Insurance — Sell product mentioning lot of feature which are not at all exists

[protected][protected][protected][protected]
From: Patil, Suneel B
Sent: Wednesday, July 01, 2009 4:54 PM
To: 'Customerservices (General)'
Cc: 'Sanjay.[protected]@TATA-AIG.com'; '[protected]@tata-AIG.com'
Subject: RE: TATA AIG's Auto Secure policy


REMINDER 3 - ANY UPDATE ON THIS

SUNEEL PATIL

[protected][protected][protected][protected]
From: Customerservices (General) [mailto:[protected]@TATA-AIG.com]
Sent: Thursday, June 25, 2009 6:02 PM
To: Patil, Suneel B
Subject: RE: TATA AIG's Auto Secure policy


Dear Mr. Patil
We acknowledge the receipt of your email to our office and regret the inconvenience caused to you.

As per your mail received we would like to inform yuo that the details have been forwarded to the concern department for further investigation.

Please allow us with some time to provide you with a resolution towards the same.

For further queries please feel free to write back to us on [protected]@tata-aig.com or call us [protected].

Regards,
Customer Service Officer
Tata AIG General Insurance Co Ltd.

To know more about our products & services, you can also contact us through any of the following options
§ Call us at[protected] or from a BSNL/MTNL/TATA landline call at[protected]
§ Write to us at Tata AIG General Insurance Co. Ltd. Policy Holder Services, P. O. Box No. 4907, Chakala MIDC- Post Office. Mumbai 400093

§ Visit us at www.tata-aiggeneral.com
[protected][protected][protected][protected]
From: SuneelBPatil
Sent: Wednesday, June 24, 2009 9:55 AM
To: Solanki, Sanjay; CustomerSupport; Customerservices (General)
Subject: RE: TATA AIG's Auto Secure policy


REMINDER 2

REMINDER 1

SUNEEL PATIL

[protected][protected][protected][protected]
From: Patil, Suneel B
Sent: Monday, June 22, 2009 10:33 AM
To: 'Solanki, Sanjay'; '[protected]@tata-AIG.com'; '[protected]@tata-aig.com'
Subject: RE: TATA AIG's Auto Secure policy


Ref my Policy # xxxx121700,

Complaint #[protected] DATED 21-06-09

I AM SURPRISED TO SEE THAT EVEN TATA GROUP PEOPLE ALSO FOOL PEOPLE FOR SELLING THEIR PRODUCTS. AND THIS IS VERY DISAPPOINTING. FROM THE COMPANY WHICH IS LISTED AS MOST ETHICAL COMPANIES AROUND THE WORLD.


1, I WAS INFORMED BY YOUR REP (SANJAY SOLANKI) THAT MY WIFE'S NAME WILL BE ADDED AS NAMED PA COVER AND THE SAME IS NOT APPEARING IN THE POLICY.

2, I WAS INFORMED THAT THE SERVICE BOOKLET FACILITY IS AVAILABLE AT "SAI SERVICES PUNE" "MILLENNIUM CARS PUNE" ETC BUT NOTHING IS MENTIONED IN THE BOOKLET.ONLY MARUTI CARE POINT IS LISTED IN THE BOOKLET.


3, THE VALIDITY OF MOST OF THE CITIES COVERED IN THE SERVICE BOOK LET ARE ALREADY EXPIRED, FOR INSTANCE PAGE 3, 4 IS FOR ALL INDIA WINDSHIELD EXPERTS, WHICH IS VALID ONLY TILL 31-03-08, THE LISTED PUNE MARUTI CARE POINT IS ALSO VALID TILL 31-12-09.

4, IT WAS INFORMED THAT SERVICE BOOKLET WILL HELP TO GET UP TO 25% DISCOUNTS ON SPARE, SERVICES ETC FROM THE LISTED GARAGES AND EVEN AFTER ASKING NUMBER OF TIMES, YOUR REP CONFIRMED THAT SAI SERVICES FUGEWADI IS ONE OF THE LISTED GARAGES IN THIS BOOKLET.

CONSIDERING ALL ABOVE FEATURES I HAVE PAID Rs, 800+ EXTRA THAN THE OTHER SERVICE PROVIDER WITH SAME COVERAGE.

CONSIDERING ALL ABOVE, I COME TO THE CONCLUSION THAT EITHER THE BOOKLET WHICH IS SENT TO ME IS OLD ONE OR I AM FOOLED BY YOUR CLEVER SALES TEAM. IF I AM FOOLED, YOU BETTER KNOW THAT, THIS WAY YOU WILL LOOSE YOUR CUSTOMER BASE AND IT IS NOT LONG TERM SOLUTION TO IMPROVE YOUR SALES.

IF EVERY THING IS CORRECT, I.E. WHATEVER YOU HAVE MENTIONED IN YOUR POLICY AND SERVICE BOOKLET, THEN I WOULD LIKE TO CANCEL THIS POLICY AND REQUEST TO REIMBURSE THE PAYMENT. THE POLICY IS NOT IN FORCE AT THIS MOMENT.

HOPE YOU WILL CONSIDER THIS WITH HIGH PRIORITY AND INFORM ME ABOUT YOUR ACTION.

THANKING YOU.

SUNEEL PATIL
Pune |

P Please don't print this e-mail unless you really need to


[protected][protected][protected][protected]
From: Solanki, Sanjay [mailto:Sanjay.[protected]@TATA-AIG.com]
Sent: Tuesday, June 16, 2009 11:07 AM
To: Patil, Suneel B
Subject: TATA AIG's Auto Secure policy
Importance: High
<<Auto Secure Policy.doc>> <<Claim Process Tata Aig General ins[1][1]. Co.Ltd.doc>>

Dear Sir,
This is with reference to the Sales call that you received from Sandeep k
regarding the renewal of your Motor Insurance Policy through TATA - AIG.



The details of your car, as provided by you, are as follows:-

1. Car & Make Model :Maruti Wagon r Lxi
2. NCB :25%
3. Existing Insurance :bajaj A
4. Passanger cover : up to 1 Lakh per passanger

Based on this information, the IDV (Insured Declared Value) of your car
is Rs.2, 33, 640/- and premium is Rs.5, 607/-(Inclusive of all service
Tax)

You can now renew your policy over the phone itself without having
get into the hassles of documentation. If eligible, you can also pay
your premium using your credit card and get 0% EMI's on your premium
amount as well.

As soon as your payment is made you will receive your policy document
along with the Service Booklet within 7 working days. You can utilize
the Service booklet after your policy with TATA AIG begins (policy
inception date).

In addition to this, there is a special offer from our Partners - Travel
Port, wherein you will receive 1 Scratch Card on behalf of Travel Port
(our partners).As part of this offer, you could win a 2-Night / 3-Day
International or Domestic Holiday, or an Apple iPod Nano (4GB Memory),
or a Nokia 'Nova'Mobile Phone or a Nikon 'Cool Pix' Digital Camera.



The service booklet entitles you to various types' discounts like free
car wash, discounts on servicing, discounts on spare parts etc... These
discounts can be availed at TATA AIG authorized garages or service
centers as mentioned in the booklet which will be sent with the policy
documents.



Another unique feature of this policy is that you will not lose your No
Claim Bonus if your vehicle needs reparing for any Fibre, Plastic, and
glass parts. However, to avail of this offer the vehicle should be
repaired at our Key Preferred Garages only.

If you have any after sales queries you can contact us on[protected] or
send an email on [protected]@tata-aig.com
Assuring you of our best services always,

TATA AIG General Insurance Company Ltd
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IMPORTANT NOTICE:
The information in this email (and any attachments) is confidential. If you are not the intended recipient, you must not use or disseminate the information. If you have received this email in error, please immediately notify me by "Reply" command and permanently delete the original and any copies or printouts thereof. Although this email and any attachments are believed to be free of any virus or other defect that might affect any computer system into which it is received and opened, it is the responsibility of the recipient to ensure that it is virus free and no responsibility is accepted by American International Group, Inc. or its subsidiaries or affiliates either jointly or severally, for any loss or damage arising in any way from its use.