Tata DoCoMo — Deduction of talk time balance unnecessarily
NiNilesh Christian on Dec 27, 2011
I have lodged my complaints to Tata Docomo today and the copy of the same is hereunder reproduced for your better understanding.
Please go through the same and help me to get justice.
from nchrstnoliver christian firstname.lastname@example.org
date Tue, Dec 27, 2011 at 7:50 AM
subject My grievance, annoyance and irritation towards unnecessary debiting my account
hide details 7:50 AM (28 minutes ago)
My mobile number is [protected]. I have been facing a problem with my
credit balance due to inefficiency of my service provide i.e. TATA
On the TV ads, Tata Docomo claims big things; in fact, their service
on actual ground is very poor. Before I stop the services of Tata
Docomo and shift to some other service providers, I would like to
inform you my following concerns and problems which I have been facing
since last two days. I am too much annoyed, irritated and harassed
with the inconsistent and annoying service of Tata Docomo. The thing
which irritates more is the non-responsiveness of your customer care
executives who always avoid attending genuine complaints by putting
the customer on hold at your pre-recorded message system. Though
user's problem is genuine, they are always unwilling to believe and
just keep trying to prove Tata Docomo's genuineness
My problems are :-
Problem - 1
Yesterday i.e. on 26th Dec 2011, I had a credit balance of around
Rs.40 in the morning. By the evening, your company deducted the whole
amount and made it zero. At around 7.00 pm, I recharged for Rs. 50 on
the same day. This amount has not so far been credited to my account.
Now, an hour before, your system surprisingly credited Rs. 38/- to my
account. However, at this moment, there is zero balance in my
account. In summary, at this juncture I should have a minimum balance
of Rs. 40+50 = Rs. 90 as I have not made so many calls within these
two days which can consume much amount from my account.
How ridiculous system yours is!
Problem - 2
Your system automatically charges me Rs.0.30, 0.20, 0.60 at every
10/15 minutes towards browsing internet. In fact, I do not browse
internet since last one and a half month. And if I want to use
internet, I recharge my mobile under your prevailing scheme of 2 GB
per Rs. 48/-. So far a minimum amount of Rs. 50/- has been already
deducted from my balance.
I am too much annoyed with you people. And my annoyance is increased
by irresponsiveness and irresponsible answers of your customer care
executives. Instead of solving customer complaints, they just try to
pull down the customers blaming that they might have activated some
unwanted services and so the balance must have gone zero.
The most annoying thing is the pre-recorded message continuously being
played on your system which repeats - "Hamare sabhi customer care abhi
vyast hai..............." for hours together and no one comes on the
line. Sometimes, I feel that they knowingly do not come on the line
as they know that the complaint is genuine. This is irritating.
Nobody comes on the line to attend the customer for hours and hours.
Now, let me give an unwanted and unasked advice that if you want to
continue and flourish in the market, you have to first stop that
bloody tape recorder and face the public on the phone. An annoyed
customer wants somebody to listen to his grievance because at that
particular moment he is full of anger and your taper recorder further
increases his irritation.
Now coming to my specific problem, I strictly ask you to remit
whatever amount you have deducted from my account immediately;
otherwise, I would this time surely file a suit against you. Let me
inform you that earlier also I had fought with you people for you had
debited my account for no reason, and I made you credit the amount
By sending a copy of this complaint to Consumer Complaint Forum at
www.consumercomplaints.in, I convey my grievances to them and request
them to help me out of this agony.
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