Tata DoCoMo Complaints & Reviews

Respected sir,
I am himanshu thakkar. I am using tatadocomo mobile services. Today 79RS are deducted from my account.As, per you customer care it is deducted for internet browsing on a paid but i have not visited any paid site. I try to get information about these deduction but i can't reach to your customer care. So, i want to know about details like... site name, what i have used, which rate is applied if i have browsed and the time duration ,etc...of my internet usage on this payable site. Also , i cant reach to customer car services.

My email id is [protected]@gmail.com
and my mobile no is [protected].


I hop i get my answers very soon.
.

To All Who Intend To Purchase Tata Docomo Prepaid Plans: BEWARE OF THESE DAYLIGHT CRIMINALS!

I had purchased two prepaid SIM cards from Tata Docomo and began using one of them. I did not use the other SIM card for quite some time. The person verifying the address might have called on the unused SIM card but was unable to reach me as I had not inserted the SIM card into any handset yet. I had called the customer care centre to seek a resolution on this issue. The lady who spoke was extremely rude and insisted me to submit new documents for address verification to reactivate my account. When I had asked for a refund of the balance on that SIM card, the retard plainly refused.

I had submitted two complaints on the Tata Docomo website. As expected, the weasels did not bother to respond to my complaint.

Today, I went to a Tata Docomo center to submit the address proof for a second time. The sick customer "care" representative assisting me mentioned that my SIM card was deactivated and I could no longer use it. He was shameless enough to mention that I had forfeited my balance on the SIM card. He also mentioned that unless I recharded my SIM card for atleast Rs. 200 once every six months, it would be deactivated. I was very livid at his response but was helpless to do anything.

I had intended to try out Tata Photon but decided against it after experiencing this pathetic customer service.

Tata Docomo did not even have the decency to notify me before deactivating my SIM card. Each customer "care" representative I had spoken to gave their own version of "rules" under which my card was deactivated.

Upon returning home, I took the deactivated SIM card and flushed it down my toilet as I felt it was the right place for a Tata product. I plan to finish off the balance on my other Tata Docomo SIM card and discard it by flushing it down my toilet.

I have vowed never to do any business with these undignified and uncouth anytime for the rest of my life and will strongly dissuade anyone from using their crappy services.

I am not able to access internet on my mobile as I was using it yesterday. Due to low battery, I had to switch off my mobile last night but now I am unable to use internet. I have called customer care service but didn't get any satisfactory help and even now I can't call them cause the customer care lines are closed in my mobile no.

They are providing so irresponsible service.

on 20the of December i was deducted 30 rupees from my mobile .. reason not clear... evening i made call to customer care but not connected after that next day 21the morning i made a call to customer care . one executive told that they ll send back my balance in 3 hr .. but not happen again i called to customer care but not connected whole day but i tried 20to 25 time but no use . and next day morning on 22nd December again i called to customer care this time one executive told they not have data of deduction and she told to call me after 3 hr again i tried after 3hr but not connecting to the executive ..see how reckless they are.. even not responding to me.. so what i have to do.. please give a suggestion ..

hello Sir,

I am using tata docomo no. [protected], which is a prepaid number. From the last 3 days, continuously some false services activated day after the day. I have approached so many time to the call center representatives or thru chat service from docomo site. Each time they deactivated the service and refunded the balance to the account.

This is activity on the daily basis i am doing to refund back into my account. I have not requested any kind of service or any call. You can check call details and message details as well and can confirm that I have not requested any service, moreover i am using the cell which is of very basic usage having no camera/music/browser.

Service Activated wrongly:
1. Bolly Tips - 20 Dec
2. Love Tips - 21 dec
3. Chutkule - 22 Dec

The first two services has deactivated successfully but the customer representative denied to de-active the third service and also denied to refund the amount.

I am totally frustrated with the services activation issue and needs my money and frustration compensation in lieu of the this service.

Request you to please take a strict legal action on such fraud services which they are charging on daily basis to normal customer.

Regards
Pankaj Goyal
[protected]

Hi,

This is regarding a Tata Docomo connection. Though they offer less call rates, their service is very bad. They promise network everywhere but is mostly not available.

Besides, without the consumer's permission or without the consumer asking for it, the service providers themselves are activating monthly packages on various services like news, jokes etc.

I simply started getting messages on my cell saying that your subscription for this particular service has been activated, when i never asked for it.The message also had a number which i was asked to contact on for deactivating the number. Repeated attempts to contact them on this number failed. They continue to renew the service which costs between Rs.15 to Rs.30

The customer service is also not available when required. As a result i have to recharge my cell several times.

Dear Sir,

Phone Number: [protected] is giving missed call & when called back or call received talks vulgar.
please lodge a complaint against this number and kindly block any phone calls and message from
this number to my number. My number is [protected].

I am using tata photon + connection from long time. i have not been able to use the connection due to non connectivity. I have tried to reach the customer care to help in this but to no use. Also They are not disconnection my connection so i have to pay the bill for not even using the connection.

Too Bad for Tata.

sir i have tata docomo prepaid mobile connection,Mob No is [protected]
I have been charged from a service called Fusion Lounge_15 rupees 15 every week. I talked to custmor care lots of times but they did not give any solution to me. I am not able to do anything to unsubscribe from this service so please help me in this issue.Message i received from this service is 52250.

can u please send the puk code sim(docomo) number-[protected] as the sim cad has been blocked.
kindly send the code to anu.[protected]@gmail.com or [protected]@gmail.com.
kindly do the needful..its urgent.
thanks

Res Sir,

My self saurav batra subscriber of tata docomo with phone no [protected]
sir as per jeet ki ghanti offer i registerd my number at 8:35 am on[protected]
and my jeet ki ghanti ticket no is ZF53D6UFFR (as per sms send by TATA DOCOMO)
at 8:35 am on[protected].

I recharged my number of Rs 148 with trans. ID [protected] at 9:53 am
but i got Rs 134 instead of Rs 160 (as per jeet ki ghanti participants)

i called on[protected] at 121 (customer care) at 12:00 pm and ur representative
miss suman sharma told me to credit Rs 26 in my A/C in 24 Hrs.
and after 24 Hrs i.e today around 12:00 pm i called @ 121 they told me to call
after 3 Hrs. after 3 Hrs. they told me the request is in proceed ur amount will receive
soon

but till now i have not got above given amount

I request you to please credit Rs 26 in my account as soon as possible


Regards
Saurav batra
[protected]

Hello,

I am using Tata Docomo - CDMA (previously Tata Indicom). On 16th June 2011, at 22:40 I made an online recharge of Rs. 101 for 1paisa per 2 seconds which is valid for 12 months. It was working fine for 6 months. Just completing 6 months they are now deducting Rs.0.50/min.

Cant understand what happened with their system. It feels like I am cheated with Tata Indicom's false promise. This company is sucking the money from its customers with a brand name of TATA.

Kindly tell me how can I get all the refunds of all these extra payments in these days without any delay. And also suggest me how can I get the same facility upto 12 months as promised.



--
Regards,
Abir Roychowdhury

Call: 0-[protected]

I am not subscibe horoscope pack but company start this service and cut my balace amount atleast 5 to 6 time I was request them to stop service from one month but they are not stop my service yet &when I contact customer care they said you are not active any service

Dear Sir/Madam,

This is regarding phone number [protected] (Dehradun) .The mobile number is in the name of Mrs. Poonam Agarwal. I, Deepali Agarwal (Daughter of Mrs. Poonam Agarwal) , is raising a complain on her behalf.
Tata Docomo has activated "Musicstation" services on the above mentioned number since the month of March and Rs. 30 gets deducted every month from the account. The services were activated without any personal notification ( a message was sent that the service is activated without asking from the customer) and since Mrs. Poonam Agarwal is not very educated about the phone services, she does not check her messages on phone.Only recently she noticed that the money is getting deducted without her notice.
My request to you is only to explain me i[censored]sing your services is a mistake for an uneducated customer. Since she was never informed about the services and the money till date amounts to Rs. 270, I request you to refund that money back to her account.

Thanks and Regards,
Deepali Agarwal

I am Chandan Garai, holding a Tata Docomo connection (Connection No. [protected], Kolkata) for last two months.I've made top-up to facilitate me to call Off-Net Local calls at 1st (First) 30 Sec to be charged 1p/Sec then 30 sec free and On-Net Local Tariff Benefit 1p/6sec (10p/min). (Within West Bengal Circle).

I am working in Kolkata & my native is at Paschim Medinipur. So I need to travel frequent to Paschim Medinipur..I found that sometime I had been charged with Rs1/Minute even I'm calling to DOCOMO number when I go outside Kolkata.

To clarify the unjustified call rate, I talked with their Customer Service executive & I came to know that the particular call was made using some other’s Network (Idea Network) with whom Tata DOCOMO have tie-up. That means 'Tata DOCOMO's' system had forced me to talk with some other’s network without my knowledge and charged me heavily (Charged with Roaming Rate) where 'Tata DOCOMO' doesn’t have network coverage...That means Tata DOCOMO can earn money anytime with putting customer automatically in their selected partner's network by saying that I don't have network.....

So far I can remember or as per my service connection, I didn’t enter any agreement with Tata Docomo to put me on other’s network automatically where Tata DOCOMO doesn’t have any network coverage.

Please help me to resolve the issue and I also need my money back which were charged to me.

Recently, I visited one of your Tata Docomo Store, Chruch Street, (Exactly opposite to BZ High School), Chittoor, A.P. to register MNP for the telephony [protected] on 2nd December 2011. After submitting necessary documents with Porting Code, I got a New SIM with serial No: [protected]. I got a message instantly stating that MNP is registered successfully.

After two days, I got the same message stating that MNP is registered successfully on 5th December, 2011 04:38 PM. Got another message stating that MNP request rejected for the aforesaid telephony due to 1. Rejected by donor, 2.Porting code IS wrong at[protected], 16:40:13. Gone to store room again for explaining the reason and was assured that the porting will be done successfully in another 2 days, i.e it will be successfully migrated to TATA DOCOMO on or before 9th Dec, 2011.

Again I got another message stating that MNP is registered successfully on 8th Dec, 2011. I was really upset on getting numerous messages regarding the same, I spoke to customer care through Chat and I was assured that it will be done before 7 working days. Finally I was confident and was waiting till 17th Dec 2011.

Moreover, I got another message stating that MNP is registered successfully on 10th Dec, 2011. I spoke to the customer care again for explaining the reason. He told the same that it will be migrated successfully in another 7 working days. I don't know how long should I need to wait for the same.

Kindly request you to redirect this request to Tata Docomo officials and update me in when will it be resolved?

I have not made any recharge from 2nd december, 2011 in order not waste my account once it was migrated to Tata Docomo which really caused in convenience to me.

Could you please take action and let me know the updates?

Thanks & Regards,

Madhusudhan AK

My mobile number is [protected] i did online recharge of sms [protected]@Rs.34 and choose to pay via my current mobile balance. due to some technical error my balance is twice deducted by Rs. 68 at 11.22 am Date 15/12/2011

Please recharge it once.

Dear Sir,

Somebody with the mobile no [protected] sending very filithy and nasty messages to my wife's mobile.My wife is mentally depressed and tensed ue to this. She got the first message at about 12.15 am on 14 dec 2011 and the next message at about 1.00 pm or so on the same day. I tried to track the mobile from internet. It shows a tata docomo no from either rajsthan or jharkhand and bihar circle.We can not find any reason that someone could message in this way. I would request you to find out that culprit immediately. If possible send a photograph to my email ID [protected]@galaxyclub.in.I appreciate your help.

Sarvesh tiwari from asansol and my Tata Docomo num is [protected].
I have using 65 Internet Pack Every time /
And my bal cuting when i an using net
I had call to c.c. 121 Custmer Care Said evertime : You Are using Chargeble site (vuclip) But Iam not using chargeble site My Bal cut Every day.
I am also complain for roaming service of tata docomo. When i am roam at u.p. our network use idea network in several area and call charges cut in higher then normal roaming charges, but same idea network provide home network for local tata connection, so look this matter in serious. this is the new system of mobile company to earn or fraud with indian public.

Your service is
absolutely HOPELESS.
You can forget
retaining my
connection, I have
called your customer
care centre a zillion
times. And now when
iam home, suddenly full
signal goes to zero
signal.Well, even if
there is apt signal it is
of a VERY POOR quality.
Do you maintain Quality
Standards. Do you
check if you are in par
with your competitors
- Believe me, price is
just not everything for
us, customers -Its
PIECE OF MIND.If this is
Docomo then surely
Docomo Sucks. Wake
up Tata Docomo and
try to retain the rest
of the customers.I
know you would reply
to this saying "yes in
24 hrs so and so will
get back to you"- God
Damn it ! We dont need
some one getting back
to us, Just SOLVE THE
PROBLEMS or Quit from
the market.