Tata DoCoMo Complaints & Reviews

I have been using TATA DOCOMO network from last 2 years. There is one service preloaded in every sim card called as '"M-wallet or M-check. Whenever u insert sim into mobile and switch on every time an automatic service command appear on screen and ask for free registration of M-check service. This asks "Do you want to register on M-check?" with 2 options 'OK' and 'BACK/CANCEL'. Now the point is that even if Registration is free whether you press OK or BACK. BUT FROM[protected] TATA DOCOMO DEDUCTING 3 RUPEE EVERY TIME M-CHECK AUTOMATICALLY APPEAR ON SCREEN. NO MATTER YOU PRESS 'OK' or 'BACK/CANCEL BUTTON. I frequently change my 2,3 SIM cards and lost 3 rupee every time on all sim with different handsets. 121 or 198 helpline is useless. This may happen with you also so post here and give suggestions

HI,

This is Aswin from thanjavur, tamilnadu. i want to register a complaint with tata docomo for deducting unwanted charges and also for poor network. I want to bring to your notice that i've been charged by the tata docomo unnecessarily many times for some useless services such as horoscope and magic sms for which i had not at all subscribed. when i wanted to unsubscribe for that i was said that i had not been subscribed to any of the services.

Secondly, i activated internet for my phone(Rs. 5 plan) but was not able to connect to the. i connected twice to their customer care representative and they asked me to clear all cache and cookies and also to reinstall the new setting. I also did the same. But still i wasn't able to connect to the internet. When i tried to connect to the customer care representative, i wasn't able to thereafter. There was a recorded message that our customer care rep is currently busy with other user. i would have tried atleast 2 times from my number but wasn't able to. But when i connected through an alternate DOCOMO number i was able to connect to the customer care representative. He asked me to contact the customer care representative from that number(for which i had been charged) and also gave me a number. Thereafter i wasn't able to connect to the customer care representative. This shows what sort of fraud they are. They are blocking my number purposely.

I've made three complaints with the customer care feedback service([protected]@tatadocomo.com) but there seems to be no response from them. They promised me to repay the amount which i had lost. But they didn't.... My complaint number is M6524581. Till now i would've lost atleast Rs.60 unwantedly.

Hoping to get a response from your side....

Regards,
Aswin

I tried to recharge my phone by 34 RS sms pack online using my current mobile balance but after entering verification code a error page displayed saying
INTERNAL SERVER ERROR 500
java.lang.arrayindexoutofboundsexception(26)

and i didn't got any confirmation sms also so i tried two times more.
later i realized amount was deducted form my account. i called customer care but they are not ready to agree and he asked me to visit DOCOMO gallery.
such a poor quality of web application showing java errors to client and charging clients for this. Even a school kid can say there is something wrong happened at server but so called customer representatives can't understand this.
i want my money back and i don't want to click any link again and waste my time this is really frustrating and poor customer service.

My account balance have been detected without my concern for caller tunes when I have not activated any.

I took a connection from tata docomo in bangalore ([protected]) and cancelled it in the month of october 2011. The cancellation request was given to the tata docomo office in calicut in writing. Thereafter I received bills in the month of november and december for which I made an initial complaint in the month of january. In the month of january I made at least 20 calls to the customer care department of the company without receiving any kind of proper response from them. All the time the customer care department personal made promises of callback and redresses of the complaint without any result. I requested for a written acknowledgement from the company that the account has been cancelled in october and that no bills is spending in the account.
There has been total inefficiency from the part of the company and their customer care department. I have not received a single callback from the company till date regarding the issue. I would suggest to all prospective customers not to take the services of tata docomo

sir,
I applied for mobile number portability from tata docomo cdma to BSNL at Jan 16th, 2012. Till date tata docomo didn't deactivated my mobile no., due to this reason i am unable to use the no. portability system.

DOCOMO : WARNING to guys and all friends who use Docomo Sms. my no is [protected],
1 year before I purchased Docomo sim and they deducted 0.01 paise per sms.
Now from January they deduct 60 paise for sms. This is too much.
Think guys if you send 10 sms to 5 of your friends you will be deducted Rs 30 daily
I called customer care and they replied plan is expired. I was not informed when I buy sim card. This causes me bad.
I mailed regarding this but they did not responded properly and told me dial 121 or docomo.com or outlet, to avoid me and finally said unable to process. So guys be aware when you use Docomo

I have tried 3 service providers in past 3years and out of which TATA DOCOMO GSM Service is worst I have experienced, Especially in Manyatha Tech Park Area, Bangalore. The calls are Abruptly going dead or getting disconnected every 6 secs, Most of the time the outgoing calls are not connecting at all. People who try to connect my number often complaint that I was either not reachable most often or no status in dial tone when tried connecting to my number.

I have complained about the situation to the authorities, but who care about poor sheeps like us. It is our fate to live with such a filthy, corrupted, inhuman, selfish, neglegent living environment in country like India. I had a very good opinion about Tata group of Companies. But there is no difference between a good thief and a bad thief, all are thieves when sucking customer's hard earned money.

My self Hitendra Gadhavi and i am using Tata Docomo pre paid Sim card since last ~ 2.5 months.
I would like to complain following points.

1) My balance of Rs.30 was cut before ~ 1.5 months with out any intimation.
Service provider call center person said the charge was cut because you have activated the scheme of Magic SMS, but i have neither sent any message nor request any service provider personnel.

2) On 20/12/11, i received a sms from service provider that if i recharge with Rs. 299, i will get 299 talk time and 250 mb free Internet at the speed of 3G. I recharge the same but got only 299 talk time, not Internet usage. I had talked with service provider call center personnel many time after the same but either i could not get proper information or service provider call center personnel talked rudely and said that is the same and they can not do anything.

3) On 01/02/12 i got the sms from service provider that i have been charged Rs. 20 for activating Podcast on CAT preparation. I neither sent any message for activation of the same scheme nor request any service provider personnel.
I got a mail type of link on my cell phone and the link did not resemble that if i click the clink i will be charged, i clicked the click and charged Rs. 20 which is totally unacceptable. I have talked with Service provider call center personnel (Name: Jaypal Sinh) on 02/01/12 regarding the same but he was neither able to solve the query not transfer the call to his senior upon my request.

Please do the needful to over come these complaints,

Thank you,
Hitendra Dadhavi

my number is [protected], today evening i lost 15 rs from my balance with out my knowledge, on this i made a call to customer care tatadocomo 121 and try to raise a complaint on 198, but unfortunately they denied to register the complaint on this saying i was used this amount for internet, it was happened on 7:20 PM on[protected], but i was making a call on 07:22 PM, and my handset is a simple lg mobile which having basic internet setting. the customer care exectv. was saying i was used approx 9MB of data with in this 2 minute, which is impossible for any network, to download this much data, and remembering you the service of tatadocomo in mumbai is Edge not 3G. i shared this incident with my friends and find out that this is not an odd thing, many of them experience this before. so beware of looting by tatadocomo.and be alert!!!
plz find solution

My complaint is against tata photon service provider as i have already asked them to put my internet connection on hold as my credit card was lost .so, i was unable to pay bill at that time but instead of putting my connection on hold they kept on doubling my bill amount and after few days i got a call from delhi legal services about the case filed against me by them and hearing was on next day morning. now please help me as instead of my request they go on doubling the bill amount and now without any legal notice they are asking me to come for hearing at court .


please help........

Sir, i have a tata docomo sim card. 2 days before my pin2 code got blocked. i need a puk2 code to unblock it. i dont have either puk2 code. My mobile: samsung galaxy SL(i9003). i have been to tata docomo branch office here. they are sayin that they dont have any puk2 code and are absolutely unaware of what puk2 code is. The samsung showroom people are forwarding me to the network operator service and vice-versa. tata docomo customer care has also blocked my number so that i can not call and talk to any of their representative. please help..my no:[protected]
[protected]@gmail.com

i have tried 3 times to sending mail at [protected]@tatadocomo.com
for unsubscribe the Hollywood Sizzlers but every week 10 rs reduce from my account balance means every time it's has been renewed automatically and cut 10 rs from my balance my no [protected]


so i must have been require to the stop Hollywood sizzlers service from my account

Tatadocomo-network mai use karta hoon, every time mere balance deduction ho jate hai jab recharge krata hoon balance deduct ho jata hai,
Aur jab call karta hoon customers care ko wo jankari shi se nhi dete aur mera call block kar dete hai ke customer care ko hum call hi nhi kar paaye,
Aur ab mera 2din pehley mera mobile ki poori sevice hi band kar diya inlogo ne.aur jab maine caal kiya k mera call nhi lag rha to customer care bolta hai k kisi ne call kiya k mera mobile chori ho gyi hai number band kar diyjye,aur mai poochta hoon k kisne call kiya uska name aur number btaiye kisne call kiya to wo nhi btatey,jab vrecharge krata hoon balance kat jatey hai aur jaankari maagne pe boltey hai aapne ye service activate kiya wo download kiya hai aur hume bolne nhi detey..aur v bahoot kuch problem hoty hai magar chchakar v,mai kuch nhi karpaata.
Sir plz help me.mai kya kroon.
Name-Aftab alam
Mobile no-[protected]

I had requested for clousure of Tata Docomo to its local office at TVR BR Plaza Shop no. GF 2, Near Motilal petrol pump & paid the bill raised for the month. Thenafter I recieved a telephone call from Tata DOCOMO offering the discount which I had refused & requested to completly close the phone no. [protected], Account no.[protected] because TATA DOCOMO had shown his inability to convert 3G service to 2G.

Full & final payament I had done vide reciept no. 39400861 dated 14/1/2012. Phone is not in use since DEC 2011 which can be verified from records. Amagingly I had again recieved bill amount of Rs. 961.00 for the month of JAN. When I had tried to represent the case through letter local office had refused to recieve the letter.

Requested to HELP in the matter as the company is even not recieving the representation/complaint locally.


Vijay Kumar Ekka
Sr. Depot Manager
Indian Oil Corporation Ltd.
[protected]

I want to say that a service named hollywoodsizzlers & subwaphwsizzlers on tata docomo dive-in wap has been activated on my mobile without my acknowledgment and without my permission
on jan 2012 I received a message on my mobile from ta-huwwap & ta-intwap,
hi! you have subscribed to hollywoodsizzlers on tata docomo dive-in wap at rs 10.0/- .
Hi! you have subscribed to subwaphwsizzlers on tata docomo dive-in wap at rs.10 till 27.01.12. To stop, dial 155223 (free)
but I have not subscribed these service at all.It was from no where I got this message and my balance was gone,I tries to call tata docomo regarding this but they are not helping at all.I request to deactivate this service immediately and refund my balance.And the customer not response well and from 1 week my customer care is also comes regularly busy on my no. If I try with other no. They pick call but not answer properly and regularly the service renewed automatically without my permission I tried to unsubscribe the service from net but there is no option for this service so I cant able to do that
I need my all balance back from the company...........plz help during this issue

Dear sir,
For my little mistake,On time of online recharge of Rs50/- on my tatadocomo mobile([protected]),I can not get that 50 rupees and that rupees is deducted from my state bank of INDIA account(ATM).please tell me how can I get that rupees.I told my problem to tatadocomo customer care but the want to know my Transaction ID number. But it can not show on time of transaction.So how can I get back my money, Please give me a solution.

I m using tata docomo prepaid sim, [protected], which is locked by mistake, its asking PUK code to unlock it, plz help me to get rid of this prob urgently, since its business no. for me

Without activating a buddy chat service the charges me 6.00 for every few days. Tata Docomo not only made me fool but my other Friend's too.Can I get my account balance back?...

i am geting vulgar sms from tata docomo no.[protected].. kindly tell me address n name of the mentioned no.