Tata DoCoMo Complaints & Reviews

Respected Sir,

My mobile Number : [protected], Dated :10/12/2011 Time : 10:15 to 10:37, Wrongly Deducted SMS Charges, Per sms Rs 1/ deducted by company after 100 sms.

I am not satisfied with your company's reply

Tata Docomo Company have dual policy for customers.

MNP Customer not get 200 sms per day per Rs 1 while while tata docomo Customer gets 200 sms per day per Rs 1.

Dual Policy - New Way of Cheating MNP Customer

Company has wrongly deducted Rs 80/- by imposing Strange rule for MNP Customer.

I request Tata Docomo Customer care to give me Refund of Rs.80 wrongly charged for such kind of dual policy

If Our SIM card is of TATA DOCOMO & we are tata docomo customer than how company can deduct sms charges for MNP CUSTOMER not for Tata Docomo customer

No information given from tata docomo company of such kind of rule at any where.
Neither on website nor by customer care department &
not even when we join tata docomo company through mnp

I request Tata Docomo Company to take steps against such kind of Rule & Give me Refund of Rs 80/- wrongly deducted

It is a lesson & alert for customers who wish to JOIN TATA DOCOMO COMPANY VIA MNP.
Company have dual standard & dual policy for MNP Customers & own customers

--
Thanks & Regards

--
Lalit A. Ganatra (BBA LLB)
Tax Advocate
Jetpur.
[protected]

Sending us bills from past 2 months as we have asked to surrender the connection 2 months before: As 100s of times we have written the same to you but people at tata ducomo just don't want to hear and asking only for the payments against your fake bills.

We are again stating you the entire scenario once again to you all.

We have a tata photon connection having connection no.:[protected]. We have made a complain on 22-Oct-2011 asking to terminate the service of this Internet connection due to issue in speed. Based on our complain we have been asked to make the payment of our earlier invoice and we have done the same on 24-Oct-2011.

Now many of the times the service engineers used to call us to check the speed of the connection and also asked to provide the screen shots of the current speed. During this trial process of the technical / support team of tata docomo, they have not surrender our connection and send us with one more invoice. When we have asked about this invoice, we are shocked to hear that due to the usages of this connection, we have to make this payment.

Moreover the support team have added that the photon operate at an average speed of 256 kbps to 400kbps and also added Rs.150/- in the invoice for on-site visit of the engineer, where there was no prior information for any of these.

People from tata docomo used to call us on daily basis and harassing us for making the payment of there such fake invoice and torture us by stating that the connection will only be canceled if we will make the payment of all the invoices. We do not understand the following:
1. Why we are forced to pay such bills for the worst service and inefficient of the tata.
2. Why don't you provide the fresh copy of the invoice for the period end as on 21-Oct-2011 and clear the outstanding.
3. In spite of repeated reminders why you do not disconnect the connection.

All such practice of tata is just to cheat the customer.


Regards,

Nitesh Maheshwari

Orange Softech Pvt. Ltd.
174/27 N S C Bose Road
Near Netaji Nagar Post Office
Tollygunge, Kolkata 700 040
INDIA
M: +91 [protected]
L: +[protected]
www.orangesoftech.net

need PUK code to unblock the sim

Sir,

I recently brought a tatadocomo sim card .Which got blocked by mistake while going through security settings.Now it is asking for PUK code.kindly reply me soon with the correct puk code.My number for the sim card is.-[protected].

Regards
Ubaith

I am sunil, My ph.no is [protected]. i dint ask for any weight loss subsription, but they deducted my money ,this is totally wroung, before deduction they shd ask that this much of money will be deducted , but they dint ask.
so i want my money to be refunded back and please in future this mistakes should ne avoided.

Sir, I am using Tata Photon+ for more than a year (right from Aug, 2010 approx). It was getting more or less 600Kbps speed (more than your so called average speed). But for the past 3 to 4 weeks, I am getting very poor speed as low as .1 or even lower than that. The speed is 600Kbps at the morning times but in the evening the internet is connecting with this very low speed as I mentioned.

I visited the TataDocomo Shop (Radha nagar Main Road, Chromepet, Chennai 600044.) at my area and made a Complaint over there on 5th DEC 2011. The next day a lady called me from Tata and told the service person would come to my home and also she asked for my time of convenience. I preferred 8 PM since the speed is terribly slow at that time. She agreed but they sent the service person next day (7th DEC, 2011) morning around 11 AM. As I mentioned earlier, I am getting better speed at the morning time, the service person comes in the morning and closed my complaint as the speed is average.

He came to me and took some test in speedtest.net website and he closed my complaint as I am getting 400kbps and it is the average speed. I insisted that I am getting very less speed. Also I showed him my speedtest.net screenshots I took at the last night. But they were not ready to hear me. And the arrogant service person is not responding to my words but tellingme that he doesn't know anything about my queries. All he knows is I am getting 400kbps speed at that time. If I said I am not satisfied with this service, He replied that he can't do anything for that.

As I said, there is a Docomo store is near by my house and they are getting more than 2Mbps speed connection. The service person himself told that repeaters are kept for them to get such speeds. I asked to keep the same for me but is said it is not available for the customers. I suppose, you people are using repeaters only for the store to cheat people with demos and wont serve the customers at all. Right?

And again, the lady called to me to get the feedback about the service. I told them that I am not satisfied with the service. She told that I am getting average speed if the problem persists i am going to make a complaint once again with the screenshots. Also she told I will be charged 150 Rupees as the service charge which will be added to my bill amount. I don't know why you people are charging for the unresolved service even the mistake is from your side but not from my side.

The same evening I was getting terribly slow speed and disconnection of internet very often. I made a call to the customer care number[protected] which is mentioned on the Photon Dialer software. And made the complaint once again. I explainted everything to him and he said he has taken this complaint as a serious one and it will be resolved by 8th DEC 2011(today). He also said they will send the service person on this day. But No one came here and the problem is not yet resolved. Yes, I am taking the snapshots and gathering evidences that I am not using any background download softwares, download manager, torrents etc. After making two complaints, the problem is still persisting and I am making my 3rd complaint here.

For your reference:

Number for Complaint-1 :[protected]
Number for Complaint-2 :[protected]

What I need:
1. Resolve my low speed issue (use repeater or whatever)
2. The problem is from your side and I am getting charged 150 rupees for service person attending. Make sure, It is not going to be added to my Bill for sure.

I have attached some of my screenshots with this complaint.

If my complaint is not resolved and the problem still persists, I think I can sue you with my evidences. So, Please take appropriate action and try to resolve my issue as soon as possible.

Thanks!

MY NAME IS DR.DHARMENDRA SINGH.I HEREBY INFORMING YOU THAT TODAY MORNING MY BALANCE WAS 104RS.ON MY NO. [protected].BETWEEN 11TO 12.30PM IN MORNING SUDDENLY MY BALANCE GOT DEDUCTED AND WHEN I CALLED TO CUSTOMER CARE,THEY TOLD THAT ON YOUR NO.ANY GAME VALUE PACK GOT ACTIVATED AND FOR THAT 99RS BALANCE GOT DEDUCTED FROM YOUR BALANCE.,FOR THAT I TOLD THEM THAT I DID NOT SUBSCRIBE THIS TYPE OF ANY PACK.BEFORE THIS COMPLAIN ALSO THIS PACK GOT ACTIVATED AND AGAIN I CALLED THEM TO DE ACTIVATE THIS SERVICE.THEN WHY ALWAYS THIS IS HAPPENING WITHOUT MY KNOWLEDGE OR WITHOUT ANY PRE INFORMATION?IF LIKE THIS ANY SERVICE WILL ACTIVATE ON MY NO.WITHOUT ANY INFORMATION THEN TELL ME THE PROCEDURE TO CHANGE THIS SERVICE THROUGH MOBILE NO.PORTABILITY...

Subject: Male abusing females, threatening torture and rape

Young sounding male making regular abuse calls. Using foul language and curse words. Threatening torture and rape to females.

Two of the frequently used numbers:

Mobile Number : [protected]
Telecom Circle : Madhya Pradesh and Chhattisgarh
Network Operator : *Reliance Smart

Mobile Number : [protected]
Telecom Circle : Madhya Pradesh and Chhattisgarh
Network Operator : *DOCOMO

Names used:
Rajesh, Rakesh, Rahul, Manoj, Ricky, Shailesh, Sharad

Claims to be, above the law.

Hi I am an unfortunate cust of this docomo...but thankfully m with airtel as a postpaid cust from 2 yrs which really m happy about.....and about docomo they are really cheap.....i have anum [protected] which i alwaysrecharge for 150....and i had 116 balance i activate 5 rs 50 mb pack....and hardly ive used it for browsing done any browsing and the balance is 0.49 paise.....shameless thiefs....shameless than any congresss politician....and if i call cc he places me on hold for 22 mins ....and still running next to me this is what you are F--king SERVICE....YOU HAVE LOST ME FOR LIFE I WILL ENSURE NOBODY IN MY FAMILY USES CHEAP SERVICES OF YOURS....BE HAPPY WITH MY UNUSED 111RS....AS TIPS...AS YOU ARE A CHEAP COMPANY...UNFAIR RULES IS SOMETHING THAT U DO AND M JUST EXAMPLE.....2DAY I WILL WAIT IF YOU DONT RESPOND ME BACK ON MY AIRTEL NUMBER [protected]....TRUST ME YOU CAN EXPECT A LETTER TO DOT.COM FROM ME AS WELL I WILL MAKE SURE
I WILL ENSURE ATLEAST 1000RS +LOSS OF BUSINESS FOR YOU.....TAKE MY WORD

My no is [protected], I have sent sms "TICKET" to 52121 on Dec-5-2011 and received a ticket also received a sms as "For jeet Ki Ghanti contest Participants only - Get Rs 130 on Recharge of Rs 111". I call Customer care about the recharge and they said me yes you will get the talktime on recharge by Just e-top-up of Rs 111 (Please Note - It is Clearly mentioned by them that no Special recharge is needed). So I recharge my no [protected] with Rs 111 but I got Rs 100.63 talktime only. I call customer Care after the problem at 198 but always got reply all our customer care are busy kindly call after some time, I try to call them from today morning but always get the same reply, So I mail the Problem to at "[protected]@tatadocomo.com" but no reply Yet..
Please Give me the balance talktime. Hope I will Get the Talktime Soon...
Thanks..

daily deducting Rs 5 without my permision. Even they are not giving any positive response while calling customer care. They ask to dial some numbers to stop any service 155223 but i am not getting any support on that also... They are deducting rs 5 daily from past 1 month and i am not able to stop this.what can i do now. Do i swap to another company sim card or what.

I recharged 40 rupees e recharge on 1740hrs on 2 DEC 11 and i made two local calls. I found on 3 rd marning i found that the balance was Rs 10 why? I contacted your customer care center, one lady attended my complaint and said that call after 3 hrs, when I call after 3 hrs one boy was attended and said that 'be on line' . I waited long time but no response from your company.

I am a TATA Docomo customer having mobile no as [protected] registered in my mother's name Ansari Sadrunnisa.

On 2nd Dec 2011, Rs.20 got deducted from my available balance.When i called up Tata Docomo customer Care he told me that it is deducted because u have downloaded something.
But i did not downloaded anything plus currently my GPRS pack of 2GB is active which i got from recharge of Rs 39.
Also i had not visited any paid sites for the balance to get deducted.

I requested to please look in to this issue as the Customer Care of Tata Docomo is very abusive they don't listen to me plus they say that complaint wherever u want & they put the call on hold for long time without even taking permission to put on hold.

Because of such small balance deduction in the end Tata Docomo will only suffer a loss of many new customers as u know what Mouth Publicity will do if i kept informing all my friends & relatives who r interested in taking up Tata Docomo connection about such bad service i am receiving from Tata Docomo.

Kindly look into the issue asap.

Thanks & Regards,
Maqsood Alam.

PHONE DISCONNECTED FOR WANT OF ADDRESS PROOF!!!!
FATE OF AN INDIAN CITIZEN WITH TATA DOCOMO IN THE TWENTY FIRST CENTURY!!!!

The following are the details of mail between me and the TATA Docomo personnel from 13 Nov 2011 to 19 Nov 2011, how many more days are required to solve my problem by TATA DOCOMO

Dear Mr. Thangaraj,
Greetings from Tata Docomo!
This is with reference to your email dated 18-NOV-2011 regarding Tata Docomo CDMA number[protected]. We sincerely owe an apology for the delay.
We would like to inform that your request has been put before the concerned team. Please bear us in the interim.
Please share us your feedback if you are satisfied with our faster response.
For any assistance please feel free to call us at (121) from any Tata DOCOMO CDMA postpaid/prepaid phone.
We are also accessible from non Tata Docomo phones on[protected]toll free from TATA DOCOMO mobile phones only).
Our Photon customers can get in touch with us on[protected]Toll free).
Assuring you the best of our services at all times.
Thanks & Regards,
Kranthi,
Tata Docomo- Customer care.


-----Original Message-----
From: [protected]@gmail.com
Sent:[protected]:14:14.0
To : customer.[protected]@tatatel.co.in
Cc: null
Subject: Re: Phone disconnected~~M5799419
[Note: Please don't change the subject for internal tracking purpose and immediate action.
_____________________________
Dear Madam,
This is with reference to your email dated 17 Nov 2011 on the subject, I have attached in my mail the scanned copy of my identity proof and address proof issued by my office on 14 Nov in response to the mail forwarded by Mr Praveen Kumar (Customer care). I am a Central Government Gazetted Officer, working in DRDO Lab. I am once again attaching the scanned copy of letter from my office, which authenticates my identity and address.
Please do the needful
with warm regards,
Thangaraj G[protected] / M5780210

On Thu, Nov 17, 2011 at 9:45 PM, <customer.[protected]@tatatel.co.in> wrote:
Dear Mr. Thangaraj,
Greetings from Tata Docomo!
This is with reference to your email dated 16-Nov-2011 regarding your Tata Docomo CDMA number[protected].
We apologize for the delay in attending your mail and inconvenience caused to you.
As per your email, we request you to provide the documents like the below mentioned to activate your connection.
Proof of address-Ration card, Driving license, Voter ID card, Telephone
bill, Electricity bill (last 3 months).
Proof of identity- Ration card, Driving license, Voter ID card, bank pass
book(with stamped photograph).
For any assistance please feel free to call us at (121) from any Tata DOCOMO CDMA postpaid/prepaid phone.
We are also accessible from non Tata Docomo phones on[protected]toll free from TATA DOCOMO mobile phones only).
Our Photon customers can get in touch with us on[protected]Toll free).
Assuring you the best of our services at all times.
Thanks & Regards,
Swetha Rajani,
Tata Docomo- Customer care.
-----Original Message-----
From: [protected]@gmail.com
Sent:[protected]:43:58.0
To : customer.[protected]@tatatel.co.in
Cc: null
Subject: Re: Phone disconnected~~M5780210
[Note: Please don't change the subject for internal tracking purpose and immediate action.
___________________________
Dear Madam/Sir,
This is with reference to your email on 15 Nov 2011, almost 48 hours
are over after receiving your email nothing has happened, whom should I approach for the help, can you kindly guide me. You know very well that it is very difficult without phone at home, I never knew that TATA DOCOMO service is so poor. sorry to say this, because it is not my fault, wherever I went with the document I was told forms are not available.
with great pain
Thangaraj G (M554220)
Phone No.[protected].

On Tue, Nov 15, 2011 at 11:42 AM, <customer.[protected]@tatatel.co.in> wrote:
Dear Mr. Thangaraj,
Greetings from Tata Docomo!
This is with reference to your email dated 14-Nov-2011 regarding Tata
Docomo CDMA number[protected].
As per your mail, we would like to inform you that the request is
forwarded to concerned team and shall revert you shortly.
For any assistance please feel free to call us at (121) from any Tata
DOCOMO CDMA postpaid/prepaid phone.
We are also accessible from non Tata Docomo phones on[protected]toll free from TATA DOCOMO mobile phones only).
Our Photon customers can get in touch with us on[protected]Toll free).
Assuring you the best of our services at all times.
Thanks & Regards,
J.Trupti
Tata Docomo- Customer care.



-----Original Message-----
From: [protected]@gmail.com
Sent:[protected]:23:19.0
To : customer.[protected]@tatatel.co.in
Cc: null
Subject: Re: Phone disconnected~~M5754220
[Note: Please don't change the subject for internal tracking purpose
and immediate action.
_____________________________
Dear Sir,
On the outset I thank you for the quick response to my mail.
As desired by you I am attaching herewith the scanned addressed proof for your perusal and further needful action.
with regards,
G Thangaraj[protected]
On Sun, Nov 13, 2011 at 2:15 PM, <customer.[protected]@tatatel.co.in> wrote:
Dear Mr. Thangaraj,
Greetings from Tata Docomo!
This is with reference to your email dated 13-Nov-2011 regarding your
TATA Docomo CDMA number[protected].
We regret for the inconvenience caused.
As per your email, we request you to send us back with the scanned copy of the proof of address documents so that we can do the needful for you.
For any assistance please feel free to call us at 121 from any Tata
DOCOMO CDMA postpaid/ prepaid phone.
We are also accessible from non Tata Docomo phones on[protected]toll free from TATA DOCOMO mobile phones only).
Our Photon customers can get in touch with us on[protected]Toll
free).
We shall be glad to be of assistance.
Assuring you the best of our services at all times.
Thanks and Regards,
Warm Regards,
Praveen Kumar,
Customer Care - Tata Docomo.
-----Original Message-----
From: [protected]@gmail.com
Sent:[protected]:27:16.0
To : customercare.[protected]@tatatel.co.in
Cc: null
Subject: Phone disconnected~~M5739375
[Note: Please don't change the subject for internal tracking purpose
And immediate action.
_____________________________
Dear Sir/Madam
I have a TATA WALKY prepaid connection[protected], outgoing is
disconnected due to non submission of docs for verification, in this
connection I have visited the office for the form to submit the
details, wherever I go they says forms are not available. please help me and also please activate my phone for use.

with warm regards,
Thangaraj G[protected]

i have your co mobile no [protected]. my balance is daily cut 10 rs. without any call. i dont know, if you not solve . i will close your service

sir/madam
i have recharged a message pack in sept month for the number [protected] for rs 53. After recharging this message pack few weaks later the govt made a rule to send 100 msgs per day (before the govt rule i hade 200 free msges ) but till yesterday (01/dec/2011) i was having only 100 free msges from today (02/dec/2011) i got 200 msges free and i called to costumer care center and asked for that they didnt respond properly so only iam giving complaint throught online

my question is why didnt i get free msges (200 free msges as per the pack) from when i reached this msg pack till today (02/dec/2011) and this pack gono expire on 20/dec/2011

Money is being deducted from my prepaid account without information or my consent and it is extremely difficult to contact the service provider who has purposefully made the system so that it is almost impossible to reach the operator.
Most of the time the line cuts cut off saying the operators are busy. If we reach the operator, he/she first says that we have subscribed for some unheard of service, hence the deduction. When this is denied strongly, he tells us to call back after 1 hour or so, but again it becomes very very difficult to contact the operator and we have to go through the same process again. I am sure that thousands of subscribers are cheated this way with losses running to several lakhs.

i have converted my tata docomo postpaid to prepaid & my call rate is 1.2p per 1sec .. i want 1p per 1sec otherwise i'll leave this service.

I had registered for MNP from indicom to DOCOMO, number [protected] on 13th november. From 27th my indicom number is disonnected but it is not ported to DOCOMO. Both indicom and DOCOMO customer care executives are unable to solve the problem, they are trying to put blame on each other. From past 3 days my number is completely dead!! I request immediate action.

please given detail they no holder and location in rajasthan

abusing badly making me cry