[Resolved] Tata DoCoMo / GSM Service — Money has been deducted from main balance for internet usage even when data pack is active on the day o[censored]sage | |||
Hi please find the below email chains to understand the issue Hi I have recharged with Rs. 5 rs gprs pack of 50 MB free usage. on 10th feb 2013 at 8:49 AM. I have activated it by using crediting in my main balance. I have received .verification code 'VER7510' with message "You have chosen to pay Rs. 5 from your current balance. Your verification code is VER7510. Enter on the online recharge screen within 30 minutes to proceed" on the mobile no [protected] at 8:49 AM only. When the verification code is active for only 30 minutes, within that time only I have activated 5 Rs gprs pack then after started using internet on my mobile. Do u think am fool. What the hell you think of, when I activated 5 rs data pack how come you deduct the money for data usage on same day after the recharge of 5 rs. pack... I have all substatial proofs to support your cheating activities I will file suite in court and pull you to the law of court. I will publish your cheating activities in news paper too.. Without excuse recredit my balance... or be ready to face theconsiquenses By the way am going to change my service provider by number portability or else I suspend the connection itself Thanks Pramod [protected] ----- Original Message ----- From: <[protected]@tatadocomo.com> To: <pramod.[protected]@dsrc.co.in> Sent: Tuesday, February 12, 2013 3:58 PM Subject: Re: [protected]~~M12387297 Dear Mr. Bellad, Greetings of the Day! Thank you for your e mail dated 12/02/2013. I am extremely sorry to learn that you are facing a concern of balance depletion on your mobile number [protected] and sincerely regret the inconvenience caused to you due to this. We would like to inform you that we have verified our records and found that your balance have been deducted for internet usage. Kindly write back to us for further assistance. I appreciate the trust you have shown on us and I would like to thank you for the same. For any further queries, please feel free to contact us on non Tata Docomo phones on[protected]toll free from TATA DOCOMO mobile phones only). Assuring you of our best services at all times. Warm Regards, Satyanarayana, Customer Care - TATA DOCOMO. -----Original Message----- From: pramod.[protected]@dsrc.co.in Sent: [protected]:56:34.0 To : [protected]@tatadocomo.com Cc: null Subject: Re: [protected]~~M12387297 [Note: Please don't change the subject for internal tracking purpose and immediate action. _____________________________ My issue is still not resplved. Please re emberse all the money that has been used for data usage immediately. I will wait till end of the day, if money is not refunded I will post the complaint in consumer forum and take necessary action against fraudulent activities of tata docomo inc. Thanks Pramod Bellad ----- Original Message ----- From: To: Sent: Monday, February 11, 2013 5:03 PM Subject: [protected]~~M12373037 > Dear Customer, > > Greetings for the day! > > This is with reference to your email dated [protected] regarding recharge > related concern for your Tata Docomo number [protected]. > > I regret for the inconvenience caused to you. > > I would like to inform you that your concern has been considered as high > priority and forwarded to the concerned department. Hence. I request you > to bear with us in the interim. > > We are also accessible from non Tata Docomo phones on[protected]toll > free from TATA DOCOMO mobile phones only). > > Assuring you of our best services at all times. > > Warm Regards, > Anita, > TATA Docomo - Customer Service. > > -----Original Message----- > From: pramod.[protected]@dsrc.co.in > Sent: [protected]:27:25.0 > To : [protected]@tatadocomo.com > Cc: null > Subject: [protected]~~M12373037 > [Note: Please don't change the subject for internal tracking purpose and > immediate action. > _____________________________ > > > Hi, > Yester day, I activated gprs pack of 5 rupees. > But still more than 80 rupees have diducted from my main balance as data > usage charges yester day only. > > When I contacted to customer care they dont know english or hindi only the > language they know is tamil which is not known to me, even all > instructions on 121 are in tamil only... I request you take strict action > against those customer care executives who are mis behaving and simply > cutting the phone saying they dont know english or hindi... they are not > sharing any proper information.. > why calling on 121 IVR is only responding in tamil only. > > why u people hired cc representatives who do not know english, they are > simply cutting phone saying they dont knw tamil. I have lost more than 4 > rupees by calling 121 > > This is ridiculous and you are compelling me to choose other service > provider, I am literally fed up with ur daily increasing plans and poor > network.. surely i will change my service provider if issue is not > addressed immediately > > > Thanks > Pramod Bellad > > > DISCLAIMER AND CONFIDENTIALITY NOTE: > > The electronic communication and its contents are confidential, non-public > and privileged information and are intended solely for the addressee. If > you have received this electronic communication in error, please advise > the sender immediately, and delete it from your system (if permitted by > law). Access to this communication by anyone else is unauthorized. Any > printing, copying, distribution or any other usage of this communication > beyond the original addressee is not permissible, and may be unlawful. The > opinions expressed here are those of the sender, and do not necessarily > reflect the opinion of Tata Teleservices Limited. Tata Teleservices > Limited does not warrant the accuracy, completeness or correctness of any > information herein or the appropriateness of any content. This > communication is for informational purposes only. > > DISCLAIMER AND CONFIDENTIALITY NOTE: The electronic communication and its contents are confidential, non-public and privileged information and are intended solely for the addressee. If you have received this electronic communication in error, please advise the sender immediately, and delete it from your system (if permitted by law). Access to this communication by anyone else is unauthorized. Any printing, copying, distribution or any other usage of this communication beyond the original addressee is not permissible, and may be unlawful. The opinions expressed here are those of the sender, and do not necessarily reflect the opinion of Tata Teleservices Limited. Tata Teleservices Limited does not warrant the accuracy, completeness or correctness of any information herein or the appropriateness of any content. This communication is for informational purposes only. Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
9 Comments | |||
Comments
Dear Sir/Madam,
This is Rahul kumar Sonu and my tata docomo no
is-[protected] i want to complaint that my account balance without
using of any services by call or by press any button has been detected
of 22 march 2011 amount 14 rs and 05 April 2011 amount 12 rs. then
what is this i had contact your customer care then he told to me you
are using or calling or pressing any button but this number is
temporally switched off for last 2 days the can you tell me that after
switch of of my mobile phone i call/press any button please refund my
both amount neither i complaint by TRAI and tell me your decision you
will refund or not.
and finally i am telling you that i have not receive
any call by your company/press any button after call by company and
reply any massage to company for activate any VAS services of tata
docomo.
contact no-[protected]
alternate no-[protected]
This is Rahul kumar Sonu and my tata docomo no
is-[protected] i want to complaint that my account balance without
using of any services by call or by press any button has been detected
of 22 march 2011 amount 14 rs and 05 April 2011 amount 12 rs. then
what is this i had contact your customer care then he told to me you
are using or calling or pressing any button but this number is
temporally switched off for last 2 days the can you tell me that after
switch of of my mobile phone i call/press any button please refund my
both amount neither i complaint by TRAI and tell me your decision you
will refund or not.
and finally i am telling you that i have not receive
any call by your company/press any button after call by company and
reply any massage to company for activate any VAS services of tata
docomo.
contact no-[protected]
alternate no-[protected]
Tata Docomo Gsm Mobile service — Daily unnecessary Deduction in Balance
I Have TATA DOCOMO GSM pre-paid sim.my account balance of number '' [protected] " is deducted unnecessary,
i have suffered lost of 3 rs daily from my balance without activating any service.
i also have registered my complaint to the customer care ([protected]) and they ensures me to solve my problem but after a long wait of 4-5 days my problem is still contineous..
i request to please solve my problem as soon as possible and return my unnecessary deducted balance.
TATA DOCOMO GSM MOBILE SERVICES — Unnecessary deduction of balance from mobile
My name is Paresh Shah and my number is [protected]. I activated Rs.48 for 1 GB gprs plan. even though I had a plan activated on my number, I was chaged Rs.150 and later Rs.200 for gprs usage. When I tried contacting the customer service, they never gave me a satisfying answer. Rather they told me the most illogical reasons for balance deduction plus they never took any complaint and neither gave me any complaint numbers. Since they are not able to give satisfactory answers, they disconnected my calls everytime. The point worth noting is that I still haven't used the whole of 1 GB and I've never browsed or downloaded from any chargeable site, still my balance was deducted by Rs.350. On several occasions I've complained about balance deduction on my number but still the same continues. Please take some strict action.I'm hereby attaching a picture to prove that they have been charging me again and again regardless of my several complaints.
Paresh C. Shah
[protected]@rediffmail.com
Tata Communication — Wrongly deduction of Money
complaint is about wrongly deduction of balance of mobile nos [protected], i called to customer care many time to stop deduction and they even assured in future no deducition will be made. but even that balance is getting reduced in the name varous services. since last one month every day Rs 5 deducting in the name of Valuepack VOD, and even i called customer care to stop this and they suggested all time to disactivate this plaese call 155223 and i did that and all time i got voice that u have not any service activated on your nos. so how the company deucting money without having any activation of service. even nearby 7 th sept Rs. 99 was deducted without any massage.Even i mailed my complaint at [protected]@tatadocomo.com three or four time from and my last mail to them was on 1 Octo. 2011 and they assured me to stop service. but still service is running on and even i m not able to close it. i am really facing mentally torture
Please do the needfull
Tata Docomo User
Mobile No. [protected]
i want all wrong deduction back
tatadocomo gsm — Deducted Money
I am prepaid mobile user of TataDoCoMo gsm Network.My Mobile Number is:[protected].Repeatedly from the same Account without money is deducted.Forced by the same habit,TataDoCoMo,the date 04-05/12/2011 Rs.25.90 from the account is deducted in the name of Internet use on.This was very sorry that TataDoCoMo care not a time to hear the complaint.Please help me. Dear Customer,
Kindly go to the following link – http://bit.ly/24x7LiveChatSupport to get your query resolved through a Live Chat with our Customer Care executive.
Thanks and Regards,
Customer Care
Tata DOCOMO.
Kindly go to the following link – http://bit.ly/24x7LiveChatSupport to get your query resolved through a Live Chat with our Customer Care executive.
Thanks and Regards,
Customer Care
Tata DOCOMO.
I also faced the similar type of balance depletion, customer care excused themselves by saying that it was my fault and the main balance had been deducted for those webpages whose size is more than 20 MB.
I would like to mention that this 20 mb term is no where in tatadocomo's terms and conditions while we recharge.
I would like to mention that this 20 mb term is no where in tatadocomo's terms and conditions while we recharge.
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Tata Docomo — balance deducted from main balance
Sir,I am Azarudeen i using tata docomo mobile number it really cheats me.
I am using gprs pack rs48 as a one month pack but instead of deduced balance at the gprs data balance they deduced balance from main balance.
its really upset me,its not only for this time all the time they do like this.my mobile number [protected] plz take this complaints