Tata DoCoMo Complaints & Reviews

I have some problem tatadocomo kolkata customer care associted he did not helf me and he was my call discanct. He was told me there is no respons so line was discanected.

Sir
Smart fone ka upyog karte samay mobile company ke jo ads display hote hain unpar na chate hue
Bhi sencetive touch screen hone ke karan customer ke na chate hue bhi finger touch ho jati hai aur woh service company activet kar deti hai customer ko service lene ka yes & no ka option nahi deti aur balance kat leti hai

i m bharti garg from palwal(haryana) my no.is [protected] m very disturbed from lst two months with ur service...not able to talk to customer care,there is no option to talk to c/care frm my no. on both 121 and 198 also call didn't dialled after press 9 too and i hve no other option to talk tto c/care..pls help me as soon as possible as m also tensed with deduction of rs 120from my balance last week.this happens with me fourth or fifth time....i really fad up with my no. bcoz o[censored]r bad services n many more deductions..also my no. is also blocked for VAS frm lastthree mnths n not able to download the caller tune also..pls help otherwise i have to port or change my no. due to all things........

I am using docomo's prepaid service at mobile no.[protected].
At this no. I have active Internet connection with the help of data
Packs.
For last 2-3months I am suffering unfair balance deductions.
In First case after expiry of data pack they cut 3to400 rupees without
any MSG.(alerts) Of deduction, it includes the deduction after activation
Of pack also.
In 2nd case they didn't send any reminder of pack's expiry (which they used to)
and cut the balance about 3to 400 rupees.
In third case, I was surfing some other site and all of the sudden their dive in portal
opened, I saw what was that and went back back back..I didn't downloaded any thing
and got a MSG of deduction of Rs.99 for downloading hot babes. I came out of site immediately
and spoke to the customer care but they didn't listen me. After the call I again checked the balance
and it was 11 rupees out of 240rupees. I again spoke to customer care but all in vein. They told this time
it was for some other downloads and I have not received any thing in my phone. I want to clear that I don't have
any history of visiting dive in neither downloading chargeable things.
Last incident today.

I am K.Ramalinga Reddy customer of tata photon with photon number [protected] and account number[protected], i have given letter for cancellation of services six months back, but they have not cancelled it and kept sending bills even i have not used photon service ,after 2 months bill was paid by company itself and informed me about restored service again but i have not been using their services till date but tata docomo is keep sending bills ,today i got a call from consumer court Delhi for payment of rs 800 as outstanding bill i paid it with transaction number MSPD[protected] ...plz see that my tata photon services are get cancelled ......otherwise iam going to publish about this fraud in all newspapers and going to cover in telugu t.v channels with all proofs and details ...i am regular expert member reg academic activities in t.v channels ...

I opted for tata photon 2 years ago and had cancelled it 6 months ago but i kept receiving messages of the bill of very month, i enquired about it at their office and they told me to ignore them.
Today i received a call from a guy stating that i had to come to the court cause i had not payed the bill.
He asked me to pay 800 online. Is this fair, i have cancellation receipt now.

My Name is Sagar. My mobile numeber is [protected]. i recharged my account with 250 /- special recharge for 1gb 3g internet and rs 222 balance. Few hours later, a message was sent to me by tata docomo that i have subscribed to "offer of the day" service of tata docomo. i didn't subscribe to any such services and I was charged rs 30 without my knowledge. A day later I was surfing web and suddenly i got a pop up sayin "you have downloaded santa walpaper" and i was charged rs 90. what should i do? please help me out. These are the amounts deducted from my balance without my knowledge.

Hello

I have done a special recharge of RS 6. through online recharge and the transaction is success full but i have not recieved the benefit nor the recharge is being shown in my recharge history in my online account in tata docomo. i called customer care and the system is down for a couple of hours.n hence this complaint !.please look into this and inform me what has happened through call or reply here. Phone number - [protected].

Thank you,

I have recharged with Rs.250 pack after consulting DOCOMO CC, after recharge my internet connection was not stopped. I called CC, the guy advised me to send sms HVC to 52270; but i received no response, again I contacted CC, this time my calls are blocked. As everyone is experiencing TD only answers calls to CC onces in a day. I went to CC to change the settings, after long waiting 2 hrs. I was suggested to change APN to TATA.DOCOMO.INTERNETHCV.

This is working but I am not getting even 2G speed with I was getting with Uninor 2G. only problem with Uninor is its connectivity otherwise speed is very goood.

I will change to better option after one month may be AIRCEL. DOCOMO SERVICE IS WORST. TATA IS WASTING ITS HARD EARNED NAME WITH THIS DOCOMO PEOPLE.

Santosh sutar

My internet connection is not working for past 10 days. I filed a complaint on Sunday. The customer care told me that it will be resolved in 24 hrs and some one will reach out to me in 4 hrs. No response after 4 hrs. I call them up again and they tell me again some one will reach out to me on Monday. On Monday a tata indicom personnel calls from Chennai. This again is frustrating because I have told them clearly in the first call itself that I want the issue resolved in Bangalore. I tell the person calling from Chennai that I am in Bangalore. Then he says he will route the issue to Bangalore team. Nevertheless I get another call from Chennai. I tell the same to this guy. I dont hear from them anymore on Monday. On Tuesday I call customer care again to check up. They tell me some one will definitely reach out to me by today. Since no one reached out to me after lunch. I call again . He says some one tried to reach out to me on Monday and their call did not go through which sounds ridculous because the guy I called in morning did not tell me anything at all. I hear some one will reach out to me in 2 hours. No one reaches out to me in 3 hrs. I call again begging him to give me the contact number of the technician. I get stock answers in reply and that he does not have the number of the technician. Its been 3 days since I filed the complaint and still the issue is unresolved. Its just so frustrating going through customer care process again and again.

sir....
i have 55rs cut in my number ([protected]) today... i have informed to custumer care provides but they are not responding my complaint.......
please solve the problem as soon as possible......

Hi please find the below email chains to understand the issue

Hi
I have recharged with Rs. 5 rs gprs pack of 50 MB free usage. on 10th feb
2013 at 8:49 AM. I have activated it by using crediting in my main balance.
I have received .verification code 'VER7510' with message "You have chosen
to pay Rs. 5 from your current balance. Your verification code is VER7510.
Enter on the online recharge screen within 30 minutes to proceed" on the mobile no [protected]
at 8:49 AM only.
When the verification code is active for only 30 minutes, within that time
only I have activated 5 Rs gprs pack then after started using internet on my
mobile.

Do u think am fool. What the hell you think of, when I activated 5 rs data
pack how come you deduct the money for data usage on same day after the
recharge of 5 rs. pack... I have all substatial proofs to support your
cheating activities

I will file suite in court and pull you to the law of court. I will
publish your cheating activities in news paper too..

Without excuse recredit my balance... or be ready to face theconsiquenses

By the way am going to change my service provider by number portability or
else I suspend the connection itself

Thanks
Pramod
[protected]


----- Original Message -----
From: <[protected]@tatadocomo.com>
To: <pramod.[protected]@dsrc.co.in>
Sent: Tuesday, February 12, 2013 3:58 PM
Subject: Re: [protected]~~M12387297


Dear Mr. Bellad,

Greetings of the Day!

Thank you for your e mail dated 12/02/2013.

I am extremely sorry to learn that you are facing a concern of balance
depletion on your mobile number [protected] and sincerely regret the
inconvenience caused to you due to this.

We would like to inform you that we have verified our records and found that
your balance have been deducted for internet usage.

Kindly write back to us for further assistance.

I appreciate the trust you have shown on us and I would like to thank you
for the same.

For any further queries, please feel free to contact us on non Tata Docomo
phones on[protected]toll free from TATA DOCOMO mobile phones only).

Assuring you of our best services at all times.

Warm Regards,

Satyanarayana,
Customer Care - TATA DOCOMO.


-----Original Message-----
From: pramod.[protected]@dsrc.co.in
Sent: [protected]:56:34.0
To : [protected]@tatadocomo.com
Cc: null
Subject: Re: [protected]~~M12387297
[Note: Please don't change the subject for internal tracking purpose and
immediate action.
_____________________________


My issue is still not resplved. Please re emberse all the money that has
been used for data usage immediately. I will wait till end of the day, if
money is not refunded I will post the complaint in consumer forum and take
necessary action against fraudulent activities of tata docomo inc. Thanks
Pramod Bellad ----- Original Message ----- From: To: Sent: Monday,
February 11, 2013 5:03 PM Subject: [protected]~~M12373037 > Dear Customer,
> > Greetings for the day! > > This is with reference to your email dated
[protected] regarding recharge > related concern for your Tata Docomo number
[protected]. > > I regret for the inconvenience caused to you. > > I would
like to inform you that your concern has been considered as high > priority
and forwarded to the concerned department. Hence. I request you > to bear
with us in the interim. > > We are also accessible from non Tata Docomo
phones on[protected]toll > free from TATA DOCOMO mobile phones only).
> > Assuring you of our best services at all times. > > Warm Regards, >
Anita, > TATA Docomo - Customer Service. > > -----Original Message----- >
From: pramod.[protected]@dsrc.co.in > Sent: [protected]:27:25.0 > To :
[protected]@tatadocomo.com > Cc: null > Subject: [protected]~~M12373037 >
[Note: Please don't change the subject for internal tracking purpose and >
immediate action. > _____________________________ > > > Hi, > Yester day, I
activated gprs pack of 5 rupees. > But still more than 80 rupees have
diducted from my main balance as data > usage charges yester day only. > >
When I contacted to customer care they dont know english or hindi only the
> language they know is tamil which is not known to me, even all >
instructions on 121 are in tamil only... I request you take strict action >
against those customer care executives who are mis behaving and simply >
cutting the phone saying they dont know english or hindi... they are not >
sharing any proper information.. > why calling on 121 IVR is only responding
in tamil only. > > why u people hired cc representatives who do not know
english, they are > simply cutting phone saying they dont knw tamil. I have
lost more than 4 > rupees by calling 121 > > This is ridiculous and you are
compelling me to choose other service > provider, I am literally fed up
with ur daily increasing plans and poor > network.. surely i will change my
service provider if issue is not > addressed immediately > > > Thanks >
Pramod Bellad > > > DISCLAIMER AND CONFIDENTIALITY NOTE: > > The electronic
communication and its contents are confidential, non-public > and
privileged information and are intended solely for the addressee. If > you
have received this electronic communication in error, please advise > the
sender immediately, and delete it from your system (if permitted by > law).
Access to this communication by anyone else is unauthorized. Any >
printing, copying, distribution or any other usage of this communication >
beyond the original addressee is not permissible, and may be unlawful. The
> opinions expressed here are those of the sender, and do not necessarily >
reflect the opinion of Tata Teleservices Limited. Tata Teleservices >
Limited does not warrant the accuracy, completeness or correctness of any >
information herein or the appropriateness of any content. This >
communication is for informational purposes only. > >
DISCLAIMER AND CONFIDENTIALITY NOTE:

The electronic communication and its contents are confidential, non-public
and privileged information and are intended solely for the addressee. If you
have received this electronic communication in error, please advise the
sender immediately, and delete it from your system (if permitted by law).
Access to this communication by anyone else is unauthorized. Any printing,
copying, distribution or any other usage of this communication beyond the
original addressee is not permissible, and may be unlawful. The opinions
expressed here are those of the sender, and do not necessarily reflect the
opinion of Tata Teleservices Limited. Tata Teleservices Limited does not
warrant the accuracy, completeness or correctness of any information herein
or the appropriateness of any content. This communication is for
informational purposes only.

Sir
I, N.Yasovardhan, with TATA DOCOMO mobile number [protected] in the JNTU Pulivendula circle, Kadapa District, Andhra Pradesh, i lost the TATA DOCOMO signals from today morning.The others users of TATA DOCOMO also facing the same problem in this area. It is very inconvenience for Us. So please rectify the problem of signals as early as possible.

Dear Sir / Ma'm

Would like to bring to your notice that last tuesday i applied for a
new GSM Tata Docomo Connection with a 666 value connection.

Its been a week, my new no. is not activated - [protected]

All documents were submitted in person & an alternate no. was also
given - [protected].

Tata retailer promised the activation in 3 days & now its been a week.

I called the call centre & as usual they have no clue.

I reside at dockyard & the tata retailer is right outside the station.

Please let me know the future course of action or should i wait
endlessly without a clue for the nos. to get activated.

Would like to add that this is not acceptable from the Tata's atleast.

Awaiting response

Best Regards

Dear Sir / Madam

My connection is still not activated & have tried everything possible
to get it started.

I visited your authorised store this morning in Byculla, south mumbai
& they are not willing to help at all. I talked to Komal & floor
incharge malik, they say if you take the connection from the gallery
only then we can assist.

I got a call from[protected] fauzia, she seems to be from customer
service....she talked to me but did not deliver a resolution. Even she
talked to malik but both of them could not come to a solution.

I took the prepaid card from a tata retailer near dockyard rly stn,
his nos. 65886304...in his records documents were submitted to the
distributor on 6th of this month i.e shah telecommunication. Retailer
called the distributor & got a reply that they have forwarded the
documents.

Now i really don't understand your sales or your operations cycle. All
i want is my damn card to be activated asap.

Can you please help & definitely i expect a good customer service. Its
been a week i am running around the retailer, gallery, customer
service, call centre but my card is yet not activated.

Please deliver an immediate solution.

Hi,

I have recharged my tata docomo number by online recharge offer from www.tatadocomo.com.
Recharge was for Rs 199 and plan written in the site is
500 mins STDLocal free for 28days
transaction id MHDF[protected]

But I got the offer as local docomo calls free for 2500mins,which is not at all required for me.I opted the plan for STD use and got for local docomo usage.

When I called customer care service to check about my offer ,i got a really bad response from them.
They are not supposed to refund the amount and said that all the plans are changing and its under process.If that is the case then why they have updated their site.Customers are not fools.They dint even provide the reference Id for the call.

Attaching the offer mentioned in docomo site.
Please help me to get my money refunded and take action for the irresponsible service provided by docomo.

On Feb 9 I received a sms from Company that
Recharge with Rs.53/- & get full talktime &
make call 1/2p/sec for 90 days.. I recharged on
the same date but I dont get the balance till
now.. Plz refund the balance.


Thanks & Regards
Tinku
Mob:[protected]

Bye

Tata docomo has unfair deducated my 75 rupees at date 29/12/2012 [protected] for this mobile number i have many contect tata docomo customer care but they did not reply i do my 75 rueeps
rajesh parmar

I got a message by LM-PHOTON on 7th feb 2013 saying 1GB dat free on RC350 for your Photon number [protected] (total 2.5GB Data) offer valid till 14th Feb 2013 Free data credited within 72hrs. I did the recharge on 8th feb and waited for 3 days, my data was not credited. I contacted customer support through chat, he said that offer vaild only if you have done previous recharges for Rs 350 or of validity 30days or more. My previous recharge was for 21 days validity.
But my question is how will i come to know that the offer is valid only if ou have done previous recharges for 30 days validity or more, as message does not provide any information regarding this. The information was too misleading and people are getting fooled by such offer which do not give you promised offer.
In the evening i again called up[protected], there they informed no such offer exists. And usually messages will be either sent by TATA or DOCOMO, not by PHOTON. I was shocked, because i used to get lot of messages by LM PHOTON till i did my recharge on 8th feb.
I have attached a screen shot of the message.
I want my extra 1GB data, its not my responsibility to check for conditions which were not displayed in message. TATA DOCOMO PLEASE STOP THIS ACT.

While I was on roaming from 25th Jan'13 to 9th Feb'13 service provider deduct excess balance inspite of having separate and active STV for tariff (STV 25) n sms (STV 54)
Before recharge of STV I made contact to one of the Customer Care Representative ( CCR ) and asked can I avail this facility on a roaming net work and CCR assured that it will work as usual but it did not.
Deducted Rs. 25.20 for 9 sms. (6x Rs.3.45 + 3x Rs.1.5) and 1.5 p/sec for all outgoing n incoming calls, Moreover for a particular number [protected] of kolkata circle deducted Re.1/m. for outgoing calls.
On 30/01/2013 I dialed 52222 for offers and availed an offer of Rs. 36 for the services of " all local and std calls will be charged @ 1 paisa/2sec for 30 days" But after balance deduction I did not get the service I paid for.

Please look into this matter and try to resolve as soon as possible.

Tata Docomo ( CDMA ) cut my balance , But not give me any benefits.
and also customer care not responding my request.
and same problem with my 2-3 friends.