Tata DoCoMo Complaints & Reviews

hello ,

since i am unable to comment back on the previous complaint i am raising a new complaint. i had registered a new complaint during the same call i received from the customer care and raised a ref number - PSMR[protected] in which i wanted 45 and 23 pack to be cancelled and the 129 and 6 pack to be activated. i received a call on feb 25th saying 129 has been activated and Rs 6 pack will be activated in 4 hours. and the reference number has been closed on the 25th feb as well ! BUT as of now i have NOT received both the 129 rs nor the 6 rs benefit because i am stil not recieving 30p per min all india calls as per 129 rs pack nor the 5p per msg as per the 6rs pack ! please look into this

Regards
Vibin

I bought a SIM Card from the TATA Docomo Stall held @ my offic premises. But even after a month, number was not activated and the dealer who sold the card is also not responsive.

Reaching customer care executive is a challenge. Hence I decided to surrender the card. But they are not ready to get back their SIM also. whenever I am reporting, they are asking for stupid 48 hours time every time. Thank God that I got to know about their poor quality of service even before getting the connection from them

PLEASE DON'T RECOMMEND TATA DOCOMO to any of your relatives / friends.

Today (27/02/2013) Tata docomo deduct my balance without any reason & conformation. This happened 5 times with me. i am tired with them now. I called on 198 to register a complaint. they said that i have browse paid application. when i asked which kind of app they said don't know. i am my self an engineer in telecom & using internet from 7 years. when i tell them to register a complain they clearly told me "NO". even every time i call to complain they just behave rudely. i am tired with this service provider but i don't have any other option.
Please somebody help me.

Vishal Patel
Surat
[protected]

Hi Pahredar, This is my first communication with you. I want your help on the issue i am facing.
I purchased a Tata Docomo Postpaid number with 899/- plan with 850 security deposit around July 2012. I was paying bills on time.
Number [protected] , Name- Amit Kumar Soni, Pune(Maharashtra)
Plan – 899+49(SMS)+49(Data)
In the November end I got some work out of Maharashtra and I requested Tata Docomo Customer care over mail and over phone to change my plan to 149/- per month on 26 Nov 2012 and remove SMS and Data pack. They promised that it will be effective from 1-dec-2012.
I paid bill of 3200/- for December month and when I realized I lodged a complaint with Tata Docomo on 15-Jan-2013 that you have charged me with wrong plan. They promised me to return me the amount. But when no action taken till 10-Feb-2013, I called them to close all services to my number and tell me the final amount pending. They have sent me a mail asking to pay 16519/- as final amount.
Amount which should be returned to me is:
Plan charged to me (fixed rental)= 1117+ 560=1677/-
Dec 2012 899+49+49+120(ST)
Jan 2013(till 15 Jan) 450+25+25+60(ST)
+security deposit of 850 is with Tata Docomo.
Actual should have been charged (fixed rental)=167+84=251
Dec 2012 149+18
Jan 2013 75+9

Kindly help me.

I am a customer of tata docomo(up east) mobile no. [protected]. For an unintentional single click on an adverstisment show on some application running on my phone I have been charged Rs. 198 the phone was in my pocket when this happened . I was disconnecting a phone call and I had put the phone in ma pocket when this happened. last time also I had been charged for Rs. 25. I am not able to call the customer care more than once. Within 10 min of the accident I had called the customer center they assured me that my money will be refunded within 4 hr then they promised it will be done in 24 hr. Later the told me the that though its not my fault they won't be able to refund the money as they had made payement to third party on which they have no control. According to T.R.A.I guidelines if a customer accidently activates any service and reports the same within 48hr he should get a refund. Please address the issue imideatly its really frustrating to deal with this again and again. It would be very kind of you can help me and solve this problem as quickly as possible.

Myself Vinit Joshi , from Pune ( contact no : [protected])

I had been using tata docomo connection (account No:[protected] and was paying payment regularly for my monthly usage till JULY 2012. In august 2012, I made payment by cheque No 16 of kotak mahindra bank ltd for Rs.1639/- to collection executive ( I have receipt for the same which i am attaching herewith). As collection executive Chirajeev Misplaced my cheque and same was not presented in bank, tata docomo stopped my services from 19th sep 2012 which was also intimated to me by them via email from tata.[protected]@tatadocomo.com to my email Id vinit.[protected]@gmail.com captioned "Service Restriction intimation" on Tue, Sep 18, 2012 at 9:37 AM. According to mail,tata docomo stopped my services from very next day. When my service was disconnected , i enquired and got to know that my cheque is misplaced and hence was not presented. I was assured by Mr. Chiranjeev that I donot need to make the payment and cheque is lying with him and he will deposit the same as soon as possible, after 15 days when next bill was genrated i enquired with Mr. chiranjevi again ( M: [protected] ) who confirmed that my cheque was misplaced and there is no need to worry. he will issue me letter regarding misplaced cheque and thereafter i can continue using services by making payments for period upto 19th SEP 2012 on pro rata basis.

I have been following up with chirjeev for a while by the time next bill got overdue and collection executive Mr. hemant Dhede (M: [protected]) approached me on 23/10/2012 who assured me that it was mistake from collection agency and he will get the connection terminated and asked me to pay amount of Rs. 2500/- after discussion with his supervisor Mr. prashant ([protected]) and assured that connection will get terminated in next 2 days. howvever, till date it is not resolved and reflecting pending. when i followed up with Mr. hemant , he said that it is initiated for waiver and will take time. Lateron , after a month he said that he has left the job due to harassment done by Mr. prashant and can no longer help me. he gave me number of Mr. prashant ([protected]) who never picked up my calls till date. in the meanwhile i was getting continuous calls from tata docomo regarding payments to be made. I then approached their tata docomo outlet on FC road where i came across Mr. sagar[protected] who is unable to give me any feedback expect connection is not live and billing has been stopped for next whole month. later on , he provided me number of Mr.Mahesh mokashi ( [protected]) whom i am following on phone as well as on mail since 1st week of FEB 2012, however i have not received any telephonic as well as email response.

Request you to look into the matter at the earliest and terminate my account at the earliest.

this has been a very harassing experience with tata docomo and i have pledged that i will never use any product of tata brand now on wards. Customer service is pathetic and staff has nothing to do with customer grievances nor their brand image, on the contrary they count us various problems faced by them in this company such as systems not working, supervisors do not approval waiver amounts,

Please do the needful . I am respectable customer who needs justice as i am no way at fault in all this matter.

VINITJOSHI
[protected]

Dear I am using tata docomo from long time. Many times they activates services on phone and deducts the balance. This time they activates the tata docomo bolly beauties and charges 99 rs. Plz guide me how to deactivate this service. My mobile no is [protected].

dear sir,
today I recharged my [protected] through docomo wetsite via net banking ,and the recharge of rs 98 was succesful.,
but I have neither received any conformation msg on my number nor any data benefit is avail .
I called docomo care and they told me that their is not online recharge is done on my number,
now what I do.
pls sir do somthing .
there is 1/6 sec onnet+free sms on tata no.+ 1gb net.

BALANCE DEUCTION AND UNWANTED SERVICES ACTIVATION FRAUD BY TATA DOCOMO

Hi Sir/Madam,

This is a complaint for my prepaid mobile number [protected]. I am using this tata docomo mobile service from last 5 months. WITHOUT ANY REQUESTS FROM MY SIDE, TATA DOCOMO activated 2 services on my number on 16 Jan 2013 and 17 Jan 2013 and THE BALANCE IN MY ACCOUNT WAS DEDUCTED BY Rs. 60. When the customer has not asked for any services to be activated, it is completely illegal for tata docomo to deduct balance. TATA DOCOMO IS DOING FRAUD WITH ITS CUSTOMERS BY SHOWING ADS ON TV THAT IT CHARGES ONLY FOR WHAT YOU USE AND DOING THE REVERSE.

I kindly request you to credit the deducted amount of Rs. 60 back into my account and in future, not to repeat this kind of activities.

MY CONTACT DETAILS
Name - Mohit
DOCOMO NO. [protected]
ALTERNATE NO. [protected] (VODAFONE)
email - [protected]@gmail.com

This is kaustav roy chowdhury, using the tata docomo as my mobile operator services. Tata docomo are deducting the money from my mobile account without my permission.they are sending the message that XYZ services has been activated and RS.xx is deducted from your account, this is not the way they should do the business.....and this is not the 1st time they are doing this and with me only many of my friend are also the victims of this incident.how can tata docomo deduct the mony from the mobile account without the permission of the owner.?????
please take some steps..........

Hi ,

I got huge bill for october 2012 month.raised several complaints to tata photon costumer care to give the details of my usage.

they are simply giving the itemized bill indicating download limit and upload limit.I asked them to give the website address as i got huge upload limit also during october month.

No resolution from them up to now.I need my money back.

Please suggest..

sir i had purchased tata docomo postpaid plan in the month of august as per commited plan of rs 199 but en i got the bill the rental as charged is 299 as i had complaints to the call centre they had gien me tat of 15 days but not resoled repeatadely i had given complaints but the issue was not solved at the end i had gien complaints to their site but then also they had not soled the issue even i'm getting the bills which is around 1500 rs but want to resolve the issue my mobile no is [protected]

Hi,

I have very less TataDocomo signals in 1st cross, 3rd Main, Jagjeevanramnagar. These less signal from tower are not allowing me to make calls. Everytime signal goes down and it says Emergency. I'm not able to make some emergency calls at that time. Also when i'm using 2G internet internet cuts-off everytime due to no signal. Tatadocomo is not providing customer satisfaction.They are now charging sms which were free earlier. Also they have increased call rates that too even without informing about this update.
Please increase signal for Tatadocomo in 1st cross, 3rd main. Hope my request is not falling on deaf-ears.

Waiting for your quick response to help me at the very very earliest.

DEAR SIR
I AM SACHIN
I AM FACECING NETWORK PROBLEM TATA DOCOMO 18 MONTHS
VERY POOR NETWORK IN MY AREA
I COMLANT MANY TIME TO [protected]@tatadocomo.com

BUT NO ANY IMPROVE OUR NETWORK

MY ADRESS IS
Your city: ICHALKARANJI
Area /Sector/ Street Name/Landmark:SAVRATKAR BULIDING A.S.C.COLLEGE ROAD
Village / post: ICHALKARANJI
Zilla / tehsil: HATKANGALE
District: KOLHAPUR
State: MAHARASTRA
Pin code: 416115
Indoor/Outdoor:INDOOR
No. of signal bars:2G 1 BAR OR NO SIGNAL AND 3G NO SIGNAL
From when you are facing this problem: ONE YEAR
Specific time/All the time: ALL THE TIME
Alternate number: [protected]

PLZ ACTION MY COMPLANT

TAHNKING U

Hi

This is Naresh and my number is [protected]..From last 15 days Docomo is deducting 2(some times even 10) rupees daily from my account ...
kindly credit my money to account.....

Dont activate any VAS with out informing customer ....


Regards
Naresh

I'm suffering from Access point for 3days in room on [protected]. You are asked to solved the problem & also add the extra 3days validity.

Thanks & Regards
TINKU KHAN
Mob: [protected]

• Account No.:- [protected]
• Customer Del No: - [protected]
When I had taken the postpaid plan initially I was paying the bill on time and very regularly.
But the billing guys always used to add extra payment as late charges and used to send me the bill in spite of me paying it on time.
I got this corrected and paid my bill after the amount was corrected. This happened twice.
This happened in the next month even and I had to tell them every time to correct my bill and send.
I was fed up with the service and you can check this in your a/c even.

I had this details with me in my a/c but I guess you people have deactivated my a/c and I’m unable to send you the a/c details as of now.
Once I find them I’ll share it with you.

After that I have raised the request and asked them to send me the corrected bill and close my account.
I tried to explain the callers who were pestering me from your department. They are not even interested in hearing me out.
They simply go on asking for bill payment and then they disconnect the call. This never got resolved.
Every time there would be a new executive taking this up and never gave a prompt reply and they kept on adding the amount to my bill as late charges in spite of me not using the services.
The amount I need to pay is 780 /- and I already said that if you correct the bill and send me I’m ready to pay the amount of 780 but not the amount for which I never used the services for.
This is a case of simply harassing the customer for payment when I am not using your service.
I don't understand why I should pay for the thing when I already asked to disconnect the services.

Just for your information & reference in case you need………..you can check how promptly I pay the other services bill which I use, always before the due date.
I never paid any late charges.
When I have no outstanding payments in other services why would I not pay the amount for the services I used with Tata if the service was good.

I’m and was always ok to pay the sum of 780 /- as I used the services for that month. But over and above 780 was the amount added by Tata services for their mistake of wrong bill.

i have re-charge of my mobile no. [protected] for r.42- on dated 20.02.2013 using tata docomo website through my internet banking with ref no. MSBI[protected]IGG3741406 TRANSFER TO [protected] BILLDESK TRANSACTION and narration of internet banking ref. is TO TRANSFER INBTATA DOCOMO RECHARGE....

but the amount has not been charged in my mobile till date....

so i request you to kindly solved the problem and recharge of the same as early as possible...

thnks...

kalp narain verma
mob. # +91-[protected]

i need the call details of my no [protected] to my mail id [protected]@gmail.com because without my concern a conference call was made from my number to some of my friends on 17th feb 2013 after 10 pm i want to know the truth,

Main Ne Internet Ki Complaint Ki Thi Lekin Tata Docomo Customer Usse Solve Nahi Kar Rahe Main 19th Feb Ko Complaint Ki Thi Ke Jab Bhi Main Internet Open Karta Hoon To Network Busy Aata Hai Bol Ke Aur Yeh Problem Agle 6th Month Se Hai Bol Ke Aur Main 18th Feb 2013 Ko Internet Recharge Kiya Tha Lekin Main Usse Use Nahi Kar Paraha Aur Uski Valadity Khatam Hone Wali Hai 25th Feb Ko Aur Customer Ne Kaha Tha Ke Problem 21st Feb 2013 Ko Solve Hojaye Gi Lekin Nahi Hui Abhi Tak Aur Main Jab Bhi Call Karta Hoon Customer Ko To Woh Jawab Nahi De Rahe Mera Naam Faiz Khan Hai Mera No ([protected]) Hai Aur Complaint No (PNR [protected]) Hai Please Meri Valadity Aur Bada Ne Ki Koshish Kijiye