Tata DoCoMo Complaints & Reviews

Tata Docomo — TATA DOCOMO DEACTIVATE PREPAID CONNECTION WITHOUT INTIMATION

Hi

Telecom firms have become highhanded and least concerned about customer needs because they enjoy huge base and not bothered about few hundred disgruntled customers.

I had a Tata docomo postpaid connection [protected] which I converted to Prepaid in Feb 2011. At that time I had to run around because the 'exclusive; Tata Coco outlets did not know how to do it. Finally after several escalations, it was done by backend team.

In April 2011, my prepaid connection was disconnected for no reason. On calling the call centre they told me that I have not submitted any documents.Before disconnecting no one intimated me or called me to submit documents. They had no answer to that. When I suggested that I can submit the documents now, they said the number is permanently deleted and cannot be reissued.

I want my mobile number to get activated. Pl forward to concerned authorities.

Pavan Kumar
[protected]

Dear Yuvraj,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.

These all are bull people

If you are using your postpaid connection even though having unlimited plans they will make some bull excuse and block your connection. But lemme tell you Yuvraj i have prepaid connection as well and i had balance more than 100 rupees but since i have post paid connection i have not made any outgoing call then those buggers simply activated some services and deducted all the balance. Here where is the policy? That proves how they are doing business. Here we can say cheap company, cheap service, cheap support and finally cheap people. I am trying to get different company connection and advising you too get different connection. Do not go for Tata Docomo and others also ask do not take tata docomo connection. Already i informed most of my known one and they are saved from Cheap Tata Docomo bull connection. Again saying you tata docomo you guys are BULL guys. Instead of doing all those thing come to road and beg us will give you more than your expectation so that you can feed your family.

We had paid the usage charges and now getting calls to pay for the period till our account was closed.

Dear Customer,

Kindly provide us your Tata DOCOMO number, your alternate contact number and email ID so that we can get in touch with you. You can also go to the following link - http://bit.ly/24x7LiveChatSupport to get your query resolved through a Live Chat with our Customer Care executive.

Thanks and Regards
Customer Care
Tata DOCOMO.

Dear Customer,

Kindly provide us your Tata DOCOMO number, your alternate contact number and email ID so that we can get in touch with you. You can also go to the following link - http://bit.ly/24x7LiveChatSupport to get your query resolved through a Live Chat with our Customer Care executive.

Thanks and Regards
Customer Care
Tata DOCOMO.

Tata Docomo — unwanted activation of plans

Dear sir,
since the past 1 year i am a the owner of a docomo simcard ([protected]) BUT after 6 months random plans like cricket plans music plans etc are being activated on my cell without my consent even after repeated complaints there has been no action against it. Even after losing almost 250 rupees to this horrendous schemes i am fed up of this daylight robbery.

Tata Docomo — Unwanted Plan activation

in my no. docomo has activated a games club offer without informing me. . . And charged me Rs5/day . . Also not deactivating it inspite of repeated remainder. .

intenational music is activated in my mobile and unwantedly cutting the money daliy...and so they are not connecting to d help line for any information

Dear Jaykishan,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.

no resolution is received from TATA Docomo. you are just cheating us not providing any proper services just interested in balance deduction from the customers account trai should look in to the same and punish tata docomo

Dear Sivakumar,

Kindly lodge a police complaint at your nearest police station about the aforesaid number then provide us a copy of FIR Report so that we can provide you the details about that number.

Thanks and Regards
Customer Care
Tata DOCOMO.

Dear Ashfaq,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.

tata docomo internet — internet network is not good and very slow

net work is not good on pc and very slow only 4.5kb downloading speed i am using nokia 3500c handset if am not get the good network i am decide to go for another network


my number is [protected]

tata docomo internet — unnecessary deduction for fake subscription

unnecessary deduction of Rs.99&28 for the fake subscription of games& deduction of Rs30(twice) for movies

my docomo cell no is [protected]

Dear Mr.Sharma,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.

Dear Customer,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.

My no is [protected]. On 22nd i received a msg of balance deduction off rs 49/- without my permission and without informing for what they are deducing. Since then customer care is not picking up the phone it says they are busy. Plz kindly credit back my balance.

Dear Mr.Jain,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.

Tata Docomo — issue with the scheme activation

To,
Manager

This is Alpesh Prajapati and my no is[protected]. I am writing the e-mail because i am been tired calling Docomo customer care for an on-going issue of cricket alert and love tip been activated without any pries information to me.
It is been number of times that i have called Docomo customer care for this issue. Each time your representative say that there such kind of alert get on daily basis There is deduction in my balance. It is on 1 month old issue.

kindly take it as a serious issue and revert me as soon as possible.
and please try to solve this issue and make customer happy with good solution and good service.

Dear Burhanuddin,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.

Btw..how much time does it will take to resolve..??

Dear Mr.Washani,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.

Dear Customer,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.

Now 7 days has been over and my number outgoing service has been blocked but there is no response from your side. Today i got one more sms in which my bill amount is 3792 /- can i know to bill generation of 899 plan which algorithm are you using ?

Dear Customer,

We called You on your given number and informed that the complaint bearing number PBR12182060 is registered with Us and will be resolved soon.

Thanks and Regards,
Tata Docomo.

Tata Docomo — 3G fraud

Tata Docomo are clearly misguiding & cheating in name of providing 3G services. Here is my experience:

After buying a 3G enabled handset (Samsung Galaxy 3) few months back, I bought a Tata Docomo pre-paid SIM (which I was assured was 3G enabled) for trying out their 3G services. Initially 3G was not launched in my city (Pune), so I used the GPRS pack & was happy with the performance. Few days after 3G was launched in Pune, I bought a 3G recharge voucher worth 500MB. To my surprise, I was unable to get speeds beyond 128kbps. Just to be sure, I checked the speed (using the Speed Test app. on Android) in various locations around the city at different times, but the download speed never went above 128kbps.

I then called customer support many times, but they were totally ignorant & hopeless..unable to even understand the problem. I tried their online chat support & registered complaint there..shockingly, the complaint was closed without giving any reason or even informing me! After that I emailed their support (listen.[protected]@tatadocomo.com) & explained the problem clearly. They replied back saying that the complaint has been forwarded to concerned dept. & they would get back to me soon. Someone called me, listened to my complaint again & told me that there was no speed cap & that 3G was activated for my account..he assured me that problem would be solved in 24 hours..but nothing happened. I kept on following up with daily email pressurizing them to resolve the problem.

Then they came clean & admitted that there was indeed a speed cap of 128kbps for my SIM which could not be modified now..what’s more, I would have to buy an e-Stick connection to avail 3G services. I got angry & explained that I do not intend to use 3G on laptop or desktop but only handset, so don’t need the e-Stick..but the support guy kept on repeating the same thing. Since then they have not called me further & keep on sending stock replies to my emails.

It is shameful that 2 reputed names of Tata & Docomo are involved in such openly fraudulent behaviour. I am going to post this story in as many online forums as possible to expose & highlight the blatant cheating practices followed by Tata Docomo till they solve my problem. I also plan to go to consumer court to make sure they at least refund my recharge amount, if not also activate 3G.

Has anybody else faced this kind of situation? Please post your experience & we will pressurize them into changing their behaviour & attitude.

I am facing a similar problem . 3G was working fine but one day suddenly it stopped working . I made numerous calls to the customer care but they say the same thing everytime. Fed up with this mess, i filed a complaint through their website(by chat). They said the problem would be solved in 5 days but nothing happened. Now i have lodged another complaint, and two days are left after which i am going to file a case in consumer court citing faulty service for which i want compensation. And the worse thing is that the people at their Dive-In store just say that it is a network problem . I dont think any network would afford to have a problem pending for 7 days.!!!

Dear Customer,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.

The above request is still not processed. will i have to be a mute spectator to all that happening with me from Docomo services.

Dear Customer,

We called You on your given number and informed that the complaint bearing number PBR12182060 is registered with Us and will be resolved soon.

Thanks and Regards,
Tata Docomo.

Tata Docomo — Deduction of Mobile Currency

They deducted my balance by Rs.100 on 28th January and im not allowed to connect to the customer care for redressal...

Tata Docomo — MOBILE CURRENCY

TATADOCOMA RECHARGE AMOUNT 150 RS AND DEDUCTED AMOUNT 120 RS FOR CALLER TUNE AUTOMATICALLY ACTIVATION AGAIN REFUND AMOUNT 30 RS AND BALLANCE AMOUNT 90RS NOT COMING LAST TWO MONTHS.

mobile no [protected]

Tata DoCoMo Cellular — DETAILED CALL LIST

MY SPOUSE HAVING PREPAID PHONE SERVICE.IT SEEMS THAT THE NO. IS UNDER MIS-USE. &UNWANTED CALLS ARE RECEIVED. LISTS OF THE CALLS NEEDED FOR VERIFICATIONS. can I get the details?

Dear Hari,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.

Dear Customer,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.

Dear Customer,

We called You on his given number but number busy. Hence, kindly be informed that there is no wrong charges and You have been charged correctly as per your tariff benefits.


Thanks and Regards,
Tata DOCOMO.

dear sir/madam

As i was lost my mobile phone yesterday sir.so pls deactivate my sim card [protected], , , , , ,


HOLDERS NAME:A.MEAR NISHA
PH NO:[protected]


thank you75127

Dear Mr.Nisha,

Kindly lodge a police complaint at your nearest police station about the aforesaid number then provide us a copy of FIR Report so that we can provide you the details about that number.

Thanks and Regards
Customer Care
Tata DOCOMO.

My sim no is [protected] and holder name is kalindra mahto and i want to deactivate my sim card

I Have a Lost of sim card
if any problem to my sim card
you have a deactivate sim card
Mobile No is : [protected]
Holder : Bhimrao Waghmare

Tata Docomo — NOT GETTING INTERNET SETTINGS

sir i was not getting my internet seetings from last 2 days
i was sending message to DRIVE IN TO 52270 bt no reply r comming so plz send me sittings
my tata docomo no. is [protected]

Dear Mr.Shedekar,

Kindly provide us your Tata DOCOMO number, your alternate contact number and email ID so that we can get in touch with you. You can also go to the following link - http://bit.ly/24x7LiveChatSupport to get your query resolved through a Live Chat with our Customer Care executive.

Thanks and Regards
Customer Care
Tata DOCOMO.

I am also using tatadocomo since last 9 months, Tatadocomo has cheap internet plans but the connection is unstable, and when I spoke to customer care about these fool agents have no answer they even don't know how to talk to customers internet connection suc**

Hi,

I have a tata docomo prepaid plan on my mobile [protected] whenever I wanted to connect to the internet it does not connect immediately. I have to literally wait for good 10 mins approx or sometimes even more to get the connection. Also once connected its not stable at all. It gets disconnected frequently. My alternate number is [protected]

Please do not ask me to go to live chat as they do not know what they are talking about..when I went to this chat...the customer agent is retriving my billing details...I have given you all the required details... You know what the customer service said to me...u will laugh yourself..

{Muktesh}I am here not for billing
{Muktesh}I wanted to connect to GPRS
{Muktesh}its not connecting
{Majeed} Yes sir, I understand your concern
{Muktesh}so whats the solution
{Muktesh}How many customers are u handling at a time???
{Majeed} let me check details for the same
{Majeed} As checked here you are able to connect internet for 40 minutes
{Muktesh}yes
{Majeed} We at Tata Docomo always strive to introduce products that are in sync with Customer requirements while ensuring that such products provide optimum value against the amounts spent by our esteemed customers.

{Majeed} Such products, especially the data/internet usage products are dependent on various factors for accessibility and continuity, some of these factors being in our control and others beyond.
{Majeed} Some factors beyond our control, but which hugely and adversely impact data usage are, Objects / buildings between you and the network, can impact on the signal strength and therefore affect connection speeds/ continuity.
{Majeed} At peak times when many people are using the network, connection speeds, and quality suffers.
{Majeed} Also as with any network based on radio technology, handset quality or local conditions may prevent or interfere with network reception within coverage areas.
{Majeed} However we do understand and regret the fact, that you have not had a favorable experience with the said product, and will forward your complaint to the concerned teams for necessary action.
{Majeed} We thank you for your patience & value your patronage immensely. We would be glad to hear from you on any other feedback/experience you would like to share.
{Muktesh}My goodness
{Muktesh}all copy and paste
{Muktesh}no personalised service at all
{Muktesh}u didnt even try to reset the settings
{Muktesh}This chat is going to Consumer Forum
{Majeed} I will definitely forward your feedback / suggestion to our colligated department so that your requirements are well taken care .
{Muktesh}U dont have to coz I have already put it on Consumer Court

Regards,

Muktesh Vaswani

asked fr internet settings again and installed the new settings then restarted my phone and issue sorted ...so ignore my complaint...however plz do look into how the chat customer agents help ...should provide a solutions rather than copy and paste transcripts...

Dear Mr.Sharma,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.

Tata Docomo — Automatic subscription to services

My mobile automatically subscribed for call-me tunes. Docomo is collecting a lot of money from many people using this method. Don't ever take a docomo connection. If you have, wait for number portability.

Dear Mr.Sruthi,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.