Tata DoCoMo Complaints & Reviews

I have done an online recharge of Rs. 500/- through my credit card no xxxx 8525 for my TATA DOCOMO GSM connection [protected] on 27th January 2013 around 6.40pm. All the process was successfully completed till the money debited from my bank account. After that payment from the banks site, it was redirected to TATA DOCOMO'S online recharge page which showed an error message and the transaction was not successfully completed. Still now i haven't received the balance in by phone a/c or the money is reverted to my credit card/bank account.

For this reason i have repeatedly called the customer care officials in which i get nil response. Last night around 9.30PM i contacted the customer care [protected] and an executive attended the call i told the reason, then within 2mins he transferred my call to another department or executive in which no one attended the call for the next 30mins. For that 30 mins i was listening to your message "your call is important to us. please hold the line. our customer service representative is speaking assisting other customers". These line were repeated for that 30 minutes in Hindi and English. After 30Mins i understood that no one is there to attend the call or to assist me. So i disconnected the call. Now today morning 9.20AM i contacted the customer care again and i spoke to an executive there, in which i get no proper response. It was a very bad experience for me in being TATA DOCOMO network, No proper signals in mobile phone, Irresponsible customer care, poor online site....

So i am here to request do the needful to revert the money to my bank account or to fill my a/c with Rs.585 talktime.

I hereby attach the screen shot of the bank statement for which the payment is made. Check the date 27.01.2013 for which the payment is made to TATA INDICOM-DOCOMO MUMBAI IN.


Yours Faithfully
Anooj S
[protected]

I am user of TATA Docomo GSM cards and using it's service from last 2 years. As TATA Docomo provides on-line recharge and top-up through it's website, I generally prefer to recharge on-line. They used to charge me 1 Paisa/sec calling and 60 paisa/msg for 1st three messages and 100 messages free per day. However, I found a fake special recharge in which it was written that on furnishing the recharge you will be charged 1 paisa/msg. As that recharge was open for all, I did it. After that recharge, they continued charging me 60 paisa/msg and further they cancelled the scheme of 100 free messages per day. Hence now I am being charged 60 paisa each message and no free messages. When I lodged my complaint to customer care, they explained me that the said special recharge was invalid and was wrongfully kept on the website. They apologised me for their mistake but denied to help to restore me back to the old plan. Hence the conclusion is that they accepted payment for that invalid recharge, didn't provided me the advantages of that recharge further increased rating for messages and cancelled 100 free messages. Further they are now telling that I can think of porting my number to any other service provider. I have proof of payment made for that special recharge. Please consider the fact and do the needful.

i ankur chowdhury my docomo no is [protected].
i am visit docomo office in amapara raipur. there i want 177 special tariff vouther but it not activated on my no.
so after talking then they suggest me that 177 rupees will be deduct on your main account balance. soo for main account balance i said to
docomo employee that topup 200 rs on my no. employee name is swati sahu.
but she doing stv pack of 200 rs rather than main account balance.
i inform in tata docomo by writing the mail ay the address i.e [protected]@tatadocomo.com. but they said we can't do any thing.
i did not use their stv pack because there employee did not told me that 200 rs is not a topup vouther its stv plan. only the employee negligence she recharge 200 rs stv pack
where customer clearly said that i want main account balance in my no. so i want my money i.e 200 rs from company or that employee. those who had fraud on me.
why i can pay 200rs extra on that. i use my customer right i hope u help me.
plz do something this telecommunication companies are doing many fraud to the customers.
i want my money back in any condition.
after that on same day i can do recharge of 200 rs topup from net from which i got 200 rs main account balance.

i request to the consumer officer plz do some strong action on company and that employee. and return my money back.
stv pack of 200rs tranc id :- [protected]

I ported my number [protected] from Vodafone to tata docomo on 30 Jan 2013.
I am facing regular balance deduction.on 30Jan2013 29.83/-, 31Jan 99/-, 31Jan 49/-, 02 Feb 1/-, 03 Feb2013 48/- . when i call cx care they not responsed me.i got my balance.without any use or any service act company ded my bal.so i req u to stop the random and unfair bal ded.pls do needful as soon as possible.

Hi, I have datacard from Tata Docomo last year woth A/cNo:90981315. While taking the connection, they told that unlimited data usage for Rs.1,000/- p.m. But after that I received bills above Rs.1,500/- p.m. When asked, I was told that they are extra usage charges. I disconnected the connection immediately by paying off the bill to their executive Gopal at # [protected]. After 3-4 months, they sent a legal notice that I have to pay dues immediately, other wise, to face legal action. I talked to the given number [protected]. He replied me that he will get back to me after verification. Now their legal department lady called me and threatened me to pay off the dues, otherwise to face legal action.

I request to lookinto this immediately.

Thanks and regards

Rajyalakshmi

I made an online payment of GPRS pack of Rs 53/- which on Tata docomo website is showing a validity of 21 days. but after making the payment i am getting the sms saying validity of 15 days. on complaining with their chat support (i have the chat copy) their representative is saying that the site is not updated. there are changes in the price n validity. if there are changes n their site is not updated then the site should stop accepting online payment. or should mention that the site is not updated. Please look into it
complain no- PRG12811764.


Regards.
Nahid thakur

Sir/mam,
I am Sumanth and using Tata Docomo SIM([protected],[protected]). For [protected] i have recharged for 38/- rs for SMS pack, but still the Docomo is charging standard rates for my SMS as 60 paise for local and 1.50 rs for STD messages. For this issue i have called customer care helpline for assistance but they are not answering for my questions. After that i tried to call them but its not connecting next time. Really the worst service by this network. For [protected] today i.e 03/02/13 I reached for Rs 5/- through online as data voucher, but I didn't get any data balance i got 10 free minutes valid for one day. In online its mentioned clearly as free 50mb valid for one day. but they have cheated me, so i called Customer-care for this issue just they replied as 'our website didn't got updated so its your mistake we cant do anything they replayed..i got anger and asked for the data offer but they said please wait we ll transfer you call to our higher executive for more assistance..so i waited in call hold for 28 min but call automatically got disconnected...This type of problems I faced many times in Tata Docomo. The worst network in the world,,

thanks & Regards,
Sumanth kumar
[protected]

Dear Sir/Madam,

I have Tata Docomo Postpaid SIM with Rs.1299 Plan. According to the plan, I should get 2GB 3G data free and unlimited 2G data. I called up the customer support asking for the 3G Settings for my Samsung galaxy S2. They told me that it is already active on the number,whereas there is no such happenings. I called them again, they told me that it will be activate within 4 hours, again nothing happened, i called them up again, they told me that send typing INTERNET to 52270, which is chargeable net connection.. I called up the customer support again, asking for the manual settings. At first they asked me to enter APN as TATA.DOCOMO.INTERNETHVC. I tried using this APN, but neither the 3G data nor the 2G data was working. I called up the customer support again telling them about the error. but of no avail .I did everything even sending message typing ACT 3G to 53333, still nothing happened. They are belligerent in their approach and replied that they have done whatever they could do to help me and its my problem now.
These Tata Docomo people are themselves confused about the APN & their network coverage.
Please help me out!

i already complaint to the custmer care over 100 times in last 6 months to deactivation of portfolio manager. But no one take it seriously. Each one ask me every time your problem has been solved but problem was not solve. Every 4 days charge me Rs.10. In last 3 month more than Rs.500 total charge me after i will already give a complaint. So please stop this service portfolio manager plz pls pls and balance refund ni kr skte to km se km es service ko band to kr do....
Plz

Tata Photon has been harassing me. Tata Photon has sent me a bill with extremely high bill amount without providing any bill details and they are threatening me to clear the bill. When I contacted Tata Photon, asking for details usage of my bill they ignored and did not send me usage details . My repeated calls and emails were ignored and avoided by tata photon. Don't believe what they say on their website - http://www.tatadocomo.com/photon.aspx

I go an sms saynig Rs 30 being deducted from my account (mobile[protected] for some women health pack. I never wanted this service so called 155223 to stop it immediately.
I wanted my 30 refunded.
I thought TATA name symbolized Trust..but now it seems you are resorting to cheap antics to increase you revenues

After we gave intimation to close the postpaid mobile connection they didn't close the connection and were sending bills for the next two months. They are not ready to solve the dispute and they are increasing the bill twice and keep on sending the bill even after we paid fully.It shows that they are fraudulent.If anybody decides to close their Tata DOCOMO mobile/internet services only then they(Tata teleservices) will show their true color .

Dear Sir,
I want to say that my tata docmo [protected] authomatic service start paise deduction repeat many time in day. so plz sir all servic are closed & refund my balance
Dinesh Kumar
Mob. No.-[protected]

Name : munez
Number: [protected]
email: [protected]@gmail.com

Today morning i suddenly got a popup message on my cell which read.. "your cost 30rs and remaining balance 460" something like this. I was shocked because i was not browsing or doing nything on cell.
When i called CC, that pathetic customore care guy told i had clicked on chargable link musbuy ( he din tel me which link when i asked.. he just said mustbuy) ..

I had not clicked any link like mustbuy or something, because i browse only limited webpages in my cell like facebook or wikipedia.. i wont browse any tata docomo related site.. He was not ready to write down my complaint. and he just disconnected my call. And now i cant call CC till night 12 ...

Firstly i want a refund on this. And i also need details, why when, and what link i had clicked.. and for god sake, what is this mustbuy chargeable link ? u click on some link it charges you 30rs and does nothing ? please dont loot people like this. I dont browse any random sites like mustbuy on my cell..

Sub.: Cheat by Tata DOCOMO Company

This is regarding the concern of my Tata Docomo mobile no.[protected] in the name of Naveen Bansal. On 28th Jan., I got my 3G pack of Rs.5 activated from my main balance i.e., 50 MB for that day till midnight. My balance was around Rs.116 at that time after doing this recharge and when I was about to surf the data pack, it showed 50 MB (3Gdata) free to be used. Then, after this data pack got activated I started surfing the 3G Internet and after some time (approx. 1 hour usage) I came to know that my internet balance of 50 MB is left with 7 MB. I then checked my main balance and I was shocked to see that my main balance was just Rs.4 with some paisa. I could not believe it as my data usage of 9 MB was still left and how could they deduct the balance from my main balance when my data pack is active. Before using their 3G internet, I checked if 50 MB is available on their no.*111*1# and it showed that 50 MB is left as I mentioned above. I fail to understand that how can they cheat me on their irregular terms and conditions. Also, to check it out I wanted to get Rs.90/- recharge of 600MB (300+300*MB) from my main balance, but I received the message that your pack cannot be activated due to insufficient balance. Please recharge and try again. I was disheartened at their services. Also, I then recharged with Rs.90 3G data pack of 600MB (300+300*MB) from my nearest retailer and after using my data pack for 2-3 days, I came to know that my main A/C balance has been turned to Rs.0.06 and today also I am left with 7.31 MB as it is last day of this pack. Again I find it hard to know that after my data pack is active and also data usage is left how can they deduct balance from my main A/C. Also, if data pack is inactive and is being used beyond the prescribed pack then only they can charge me extra. Twice I faced this issue, first from Rs.116 to Rs.4 and then from Rs.4 to Rs.0.06. I as being their customer want my deducted balance of Rs.115.94 being credited to my main prepaid balance as they have cheated me on this. I tried to contact their customer support helpline but they could not give me any valuable reason regarding this concern and their unsatisfactory response has resulted to bring this issue under your guidance for early response. An early action would be highly appreciated.
Alternatively, you can contact me on the same no., i.e., [protected] for any further reference to this subject.
Thanking You,
Yours Truly
Naveen Bansal
(A Tata Docomo Pre-Paid Customer)

My tata docomo number is [protected]......it is PUK Blocked...please unblocked it as soon as possible....

Dear Sir/Madam

I am karthik.. I am using tata docomo sim, I unfortunately blocked my sim by entering wrong security code. I searched my PUK code and i entered it now it is asking my new Pin code so please do the needful..... My mobile model is LG GM360i.


With regards

Karthik

This is Shankar.G from Chennai (Pozhichalur Chennai-600074) as we are belonging to customer of telecom service provider to Tata docomo for more than one year we are facing the critical problem regarding very poor network coverage so we have already informed and complained to concern customer care department but they refused to clear the problem they not all ready to hear the problem and refused to solve the problem many times so kindly help us to clear our problem as soon as possible and we are awaiting for crucial response from your side.

My mail id is [protected]@gmail.com

I did a recharge of Rs. 75 on my TATA DOCOMO no: [protected] on 12th Jan.

According to the information given on the website the recharge of Rs. 75 is a TOP UP recharge for me which gives the benefit of Rs. 63.75 as the talk time amount. The snapshot of website stating Rs. 75 recharge as TOP UP recharge is attached in attached photo option.

but I found out that I got some special benefit of 160 min local calling for 15 days.

I filed a request related to this issue to the TATA DOCOMO by calling/ mailing and chatting. But no satisfactory resolution is made in this case.

For the first 2 times I was fooled by the customer care executive who did not registered my complaint but just pretended to do so.

I would like to submit the email trail which I had with the service executive which would fully justify my concern.

Dear Sir/Madam

I, Anurag Sharad (mobile number - [protected]) is a Tata Docomo’s postpaid customer with GPRS 2 [protected]@50 pack. I switched over to Docomo prepaid to postpaid .Now it seems it is the worst decision I have taken in my life. I have been overcharged for GPRS through bills dated 27-JAN-13. Overcharging resulted due to activation of ‘dive-in’ service which was activated by Tata Docomo without my knowledge. Tata docomo agreed to this glitch but is not ready to refund my Rs 982.09. Does it make sense to pay Rs 980.09 when I haven’t even used my Rs 50 gprs completely in this month.
Talking to the customer care is also worthless they are good for nothing and a big real cheater.

Thanking you