Tata DoCoMo Prepaid Mobile — Unauthorized Balance Deduction
Dear Sir / Madam,
We are using Tata Docomo prepaid mobile service since last few years.
The mobile no is [protected]. The connection is in the name of my wife Mrs Dipanwita Maity.
On 31.12.2012, during our visit to a place called Taki in West Bengal, a balance of Rs 99/- & Rs 65/- (Total Rs 164/-) deducted by Tata Docomo on account of Roaming Charge & one SMS charge. My wife tried a to make a call in my Mobile around 4 pm and that time Rs 99/- was deducted although the call could not be connected
We have used other mobiles from other prepaid service provider e.g. Airtel, BSNL & T24 etc on the same day at Taki and no one has neither deducted any such roaming fees and nor the abnormal SMS charges.
Based on the above fact, I requested Tata Docomo repeatedly for reversal of my balance which was deducted in an unauthorized / wrong way. But my request was blantly turned down by them.
In this circumstances I feel myself extremely cheated by Tata Docomo and request you to kindly take this issue up so that I can get a resolution against the mental harrasment and balance deduction.
[protected] / [protected] (Mobile)
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